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IT Service ManEnterprise Asset Management

TRM Sets the Standard for Integrated Asset MWhere Enterprise Asset Management Merges with IT Asset Management in a Service Model

Total Resource Management

optimizes enterprise asset

management and IT service

management guiding you towards increased

ROI with every business decision

Our Focus: Improving Asset Management Total Resource Management, Inc. (TRM) deliversconsulting and information technology solutions that helporganizations improve the management and performanceof their enterprise assets physical and IT. TRMsservices and software help organizations reduce the costsassociated with the full lifecycle of their assets.

We enable improved decision-making with regard to bothcapital investments, operational expenses and overallasset management resulting in the highest level ofperformance at the lowest total cost of ownership.

Implementing, improving and integrating industry-leading technologies for the best solution

Since our founding in 1993, TRM has helped our clientsmake the most of their technology investments to managetheir physical and IT assets. Total Resource Managementis a Premier IBM Business Partner, delivering the highestvalue and complete solutions to our clients.

Total Resource Management has built the largest andmost experienced Maximo implementation practice inthe world. As the Maximo platform is the new standardemployed by IBM for its process automation engine,asset management for IT, configuration and changemanagement and service request management solutions,and with the recognition that enterprise assets and IT

assets are merging, we have added the IBM ServiceManagement portfolio to our solutions.

Customer Experiences

Navy

The Challenge: TRM consolidated the Navys Public WorksCenters (PWC) asset management and maintenance systemsfor eight PWC locations, and then standardize and further consolidate these systems to a single Maximo enterpriseasset management platform.

The Solution:

Total visibility of assets, requirements, work projects and

resourcesSignificant readiness improvementCompliance with DoD and NMCI certificationsOpen source, pure Internet architecture

Ability to support more than 4,000 users in 14 differenttime zones

Ability to manage as many as 1.3 million work orders,250,000 purchase orders, 600,000 equipment itemsand 98,000 buildings annually

Enterprise Implementation of Maximo 7.1 for IT Assets TRMs Experience

Supporting IBMs client implementation, TRM is currently providing application design and development consulting for one of the first, enterprise-wide implementations of Maximo7.1 for one of the largest financial institutions in the U.S. Weare supporting these work streams:

GlobalEstablishing and implementing development standardsSystem Administration and Security Policies.

Addressing technical issues on LDAP, overallenvironment stability, identification and resolution of product defect issues.Service RequestIncident & Problem Management

Being involved in one of the first, enterprise-scale Maximo7.1 projects enables us to incorporate best practices indesign, development, and configuration.

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TRM HEADQUARTERS510 King Street, Suite 300, Alexandria, VA 22314 Phone: 877-548-5100 (toll-free) or 703-548-4285 Fax: 703-548-3641

TRM Sets the Standard for Integrated Asset ManagementWhere Enterprise Asset Management Merges with

IT Asset Management in a Service Model

Maximo and Tivoli are registered trademarks of IBM.

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Weve helped our clients implement technology to better manage their assets for 15 years and haverealized that managing assets is one of the worlds most challenging problems. The systems that

manage assets can now be integrated to fully optimize capabilities in all areas. Its our mission to

address integrated asset management and service management from this perspective.

TRM Core Capabilities

Assessments and Business Process Consulting

Asset strategy, planning and managementBusiness process reviewsBusiness case analysesProgram and project planningIndustry best practicesKPI design and implementationBenchmarking assessments

Work planning and scheduling optimization Workflow management designFailure code analysis

IBM Maximo Asset Management ImplementationServices

Requirements development and managementSystem planning workshopsSystem gap analysis

Asset and location hierarchy designSystem tailoring and configurationSystem implementation, upgrade and consolidationData migrationSystem integrationHand-held and mobile technology implementationsSystem validationUser trainingSystem go-live supportSystem sustainment and support

IBM Service Management Implementation Services

Tivoli Asset Management for ITTivoli Service Request Manager Tivoli Application Dependency Discovery Manager Tivoli Change and Configuration ManagementTivoli License Compliance Manager

Design, implementation and configuration Workflow design to support change management and SLAs Assess business challenges and processes map tofunctionality Technical assessments, business requirements, designspecifications and test plansDocumentation and procedures for all new technologiesand migrations

User trainingSystem go-live supportSystem sustainment and support

System and Network Engineering Solutions

Alignment of system availability with businessrequirementsCapacity planningQuality assurancePerformance benchmarkingConfiguration managementIncident managementRelease managementService level management

TRM Software (add-on modules for IBM Maximo Asset Management and IBM Process Automation Engine) TRM RulesManager SE Designedspecifically for configuring the Maximo platform to meet clients uniquebusiness requirements. It features configuration, integration and datamigration capabilities.