COMPANY HISTORY

CONFLICT

4 STEPS TO TRIUMPH

BARCODES

FINANCIAL PLAN

SOLUTION

VIDEO SOLUTION

COMPANY HISTORY Triumph Consulting was established in 2000 The four cofounders

1. Bridget Tran (MBA in Accounting)2. Ashley Weinaug (BA in mass

communications)3. Jacob Spano (MBA in Business

Management)4. Randy Brightman (BA in Accounting)

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WELCOME Triumph Consulting would be pleased for

the opportunity to assist your business with any current employee relations issues.

How a business reacts to conflicts within the workplace helps determine its success and tenure.

Today we are presenting a fully developed strategic plan to transform your group of employees into a highly efficient, organized, and flexible team.

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BRIEF OVERVIEW Let us begin with an overview of the beliefs that

our company upholds. With a team consisting of four individuals, we all contribute different qualities that enable Triumph Consulting to see a different point of view on each situation.

We pride ourselves in promoting equality in the workplace, while striving for diversity. Our company understands how difficult solving problems in the workplace may be, so we are here to provide answers through counseling, hands on reenactments of different situations that arise in the work field, and strategic organizing.

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CONFLICT SYNOPSIS There were sales incentives given to sales associates who

sold a vehicle at Saturn of Cape Coral, based on the amount of time the vehicle was on the lot. $150 for 3 months old, $300 for 6 months old, and $400

for 9 months or longer. Vehicles were labeled with a colored sticker so sales

associates could quickly identify qualifying vehicles. After the sale of a vehicle, a sticker was places on the

contract so the comptroller knew to add the bonus. The bonuses were to be distributed at the end of the month.

Upon receiving the bonus checks, many associates realized that they had been severely shorted on their bonuses.

There was a miscommunication between the managers and sales associates.

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QUESTION 1

Name 2 or more reasons why the conflict was able to occur.

4 STEPS TO TRIUMPH Our first solution for strengthening

relationships in your company is out four-step process, 4 Steps to Triumph.

EQUALITY COMMUNICATION HONESTY LOYALTY

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EQUALITY Equality is the first and most important step in this

process because without it, there is no foundation to build up from.

Your company will display equality through the belief that not one position is more important than the other.

Whether an employee is a sales associate or a manager, it is important that rank and superiority does not interfere with work. When equality is missing in the work environment, it usually creates a negative atmosphere.

You want the environment of your company to be comfortable and by establishing this expectation your business will thrive.

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COMMUNICATION If you promote equality in your business,

then the second step of Communication will rise easily and comfortably, causing the company to work smoothly.  

Because of the established equality, you will have created a comfortable environment for all employees to express themselves and announce any issues or concerns that may arise.

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HONESTY The third step of Honesty is key to preventing

chaos within a company. Being truthful in who you are and what you do will help further guide your company to a pathway of success.

Our goal is to refresh your employees thought process of who they are and what they do for your company so that there is no confusion of what their duties are.

We emphasize equality, but we also dwell on separation of duties. If you are honest with yourself, then honesty will shine through within your company and clients. This will eliminating chaos and produce an organized and structured business.

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LOYALTY Loyalty is the final step of the process.

Commitment within a company will make or break a business.

If your employees demonstrate loyalty, productivity will rise and your company will thrive.

This technique will increase commitment and devotion of your employees.

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QUESTION 2

Name all 4 Steps of Triumph and explain how one of them can help improve your company.

METHODS FOR RESOLUTION

We have created two strategic plans that will help your company thrive and stay organized.

Organizational PlanFinancial Plan

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ORGANIZATIONAL PLAN The basis of this organizational plan is to discuss

ways your company can change your commission management system to resolve conflicts between sales employee’s and management.

In the particular situation we are handling at your company Saturn of Cape Coral, the papers regarding the employees sales bonuses were lost during handling. To eliminate this conflict we suggest the use of a barcode system to make the transfer of commission sales bonuses for sales employees to management completely electronic.

The following will describe the barcode system in detail so that your employees can feel protected as we convince you to implement this strategy.

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BARCODES Barcode automation offers vehicle barcode decals that

come in many different colors that are useful for color coding parking lots.

Once properly attached to the vehicle window, the decals will not be lost or loaned, and barcode automation readers do not read photocopies of barcodes.

By purchasing these custom barcodes and readers at a reasonable price, the vehicle sales will be accurately recorded.

Each sales associate will also be given a six digit associate number. After each vehicle is sold the salesman who sold the vehicle will enter his or her associate number and it  will be submitted into the computer in order to receive a commission bonus. This method rules out any paper transfers that were originally the cause of the conflict in your company.

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QUESTION 3

Name one benefit of using the barcode system.

MANAGEMENT PLAN

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THE DECISION MAKING PROCESS

VIDEO DEMONSTRATION OF SOLUTION

Insert second video

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IMPLEMENTING NEW POLICIES 75% of managers say

their company’s planning approach wasn’t working

33% of executives said their companies were successful in implementing a major change effort

47% of managers who say their organization’s projects always or often meet their goals

Kurt Lewin’s “Calm Waters” Metaphor

1. Unfreeze Status Quo

2. Change to New State

3. Freeze New Change to Make it Permanent

QUESTION 4

What are 2 of the 4 Management Functions?

If you implement the Four Steps to Triumph, and incorporate both the Organizational and Financial

Plan, your company will triumph to success.

Thank you for your time!