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Hotel

Business

Plan

Vision

Statement

Mission

Statement

Company

Manifesto

Job Designs

Individual

Development

Plans

Service

Leadership

Triple Bottom Line Hotel Performance System®

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TRIPLE BOTTOM LINE HOTEL PERFORMANCE SYSTEM®

MODULES

•Aspirations for the Company.

•How does the company see/visualize itself, what is the dream? Example of a Vision Statement, 'XYZ Committed to Excellence in Product and Service'.

Vision Statement

•Method used to achieve the Vision Statement.

•The mission statement is the route, method, manner or practice to accomplish the vision. For instance, a method demonstrated in XYZ Mission Statement. 'XYZ will anticipate the needs of our customers and associates'.

Mission Statement

•The essence or philosophy of the organization. The belief components; core values giving the vision and mission of the company it's energy, drive, and life.

Company Manifesto

•Business plan structures all revenue streams and cost containment strategies in a comprehensive, measurable, and attainable document. Necessary vision and mission

statements link to business plan.

Business Plan

•Job designs encompass two areas: attributes and skill set. Imperative job designs are aligned with company strategic plan. All job designs are audited annually during the

business planning session to ensure job tasks pertain to all strategies.

Job Design

•Essential to business plan success, managers complete an IDP with each associate. IDP includes job design tied to business plan goals per department. Open, clear and frequent

communication with manager and associate to review objectives.

Individual Development Plan

•Service-Leadership training provided to managers creating intensely determined and profoundly humble leaders. Coaching, mentoring, guiding management style is vital to

the success of the business plan.

Service Leadership

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Hotel Organizational Analysis

The Hotel Organizational Analysis(HOA) is a 7 part quality assessment to reveal if the Triple Bottom Line

Hotel Performance System® modules are aligned. When aligned quality of product and service

improves, when quality improves Financial performance improves, Team member engagement

improves, and Guest loyalty improves.

7 Part Quality Assessment

Leadership Organizational Service Leadership

Public Responsibility and Citizenship

Strategic Planning Effectiveness Strategy Development

Strategy Deployment

Customer and Market Centricity Customer and Market Knowledge

Customer Relationships and Satisfaction

Information Analysis Measurement and Analysis of Organizational Performance

Information Management

Organizational Development & Human Resource Emphasis Institute Job Analysis & Training

Institute Team Member Education and Development

Team Member Well-Being and Satisfaction

Process Management Product and Service Processes

Business Processes

Business Results Customer-Focused Outcomes

Financial and Market Outcomes

OD and HR Outcomes

Organizational Effectiveness Outcomes

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7 Part Quality Assessment Point Allocation

HOA will highlight areas of excellence and areas of improvement. Levels of score are as listed:

Excellent in Product and Service Quality 1000 - 900

Average in Product and Service Quality 899 - 700

Subpar in Product and Service Quality 699 and below

Excellence = Hotel understands operational efficiencies are separate from strategy. There is constant

improvement within process of product and service, there is an atmosphere of innovation and creativity,

and modules are aligned.

Average = Core values of hotel not distinguishable in behavior of team members, top down approach not

consistent, guest centric mentality not consistent, hotel only single bottom line drive.

Subpar = Hotel has no clear purpose, direction. Goals are not aligned to purpose, team members not

trained adequately, no job analysis or evaluations available, company lacks business plan.