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8/8/2019 Trial Requirements v1.4
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INFLIGHT CATERING
TRIAL Requirements
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Document StatusREVISION
Version Date IATA StB - Authors Notes
1.0 19.04.2007 Nicolas Bondarenco,RFID Deputy Manager
Benoit Pilon, ManagerAirport & Inflight Services
Initial Version
1.1 11.05.2007 Nicolas Bondarenco Add of Handheld scanner screen
functionalities & data structure & datamanagement process
Update document after Meeting with KLCand KCS
Reviewed by KLM CateringServices
Notes
- 16.05.2007 Fred Damler
Annemieke Heintges
Reviewed & validated
Reviewed KLM Cityhopper Notes
- 16.05.2007 Laslo Zimonyi Reviewed & validated
1.2 11.06.2007 Nicolas Bondarenco Add of the Executive Summary Chapter toimprove the RFID inflight project process
readability
1.3 15.08.2007 Nicolas Bondarenco Add of new requirements due to the add ofadditional fixed tracking points:FR 14.3, FR 14.4, FR14.5, FR110, FR111,FR 34.2, FR 34.3, FR 48.2, FR 48.3, FR48.4
Add of the Washed / Not washed status(in chapters 3.1 and 5)
Change BDX for Bordeaux to the right ACIcode: BOD
Update chap 7: add of two fixed readers
1.4 04.12.2007 Nicolas Bondarenco Increase number of trolley tags to 2500 in7.1
REFERENCE DOCUMENTS
ID Title IATA StB - Authors Notes
1 Inflight Catering
Process Analysis andUser Requirements V1.1 27 March 2007
Nicolas Bondarenco,
Benoit Pilon, Manager
This document contains all the processdescription and user requirements(prioritized)
2 Minutes of Meeting, TaskForce
Nicolas Bondarenco,
Benoit Pilon, Manager
This document contains the minutes ofmeeting of the inflight Task Force
Geneva 22 March 2007. The InflightCatering Process Analysis and UserRequirements document has beenreviewed and requirements prioritized.
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Glossary of Terms
Stakeholder Physical Location Type of product
Airline HQ N/A
Repair Facility U/S trolley repair
Warehouse Serviceable trolleys
Aircraft All
Caterer Catering Facility
Kitchen Food
Commissary Non-food, non-bonded items
Bonded Facility Bar and Duty Free items
Equipment Store Serviceable food trolleys
Duty Free Supplier Bonded Facility Duty Free items, if outsourced
Repair Supplier Repair Facility U/S trolley repair, if outsourced
Definitions:Catering Equipment: All rotable equipment used for catering; including trolleys, carriers, ovens, coffeemakers, etc.
Trolley: Container on wheels (trolley, cart, etc.)
Carrier: Container carried by hand (carrier, stowage unit, box, etc.)
Galley: Infrastructure on board aircraft into which trolleys and carriers are inserted.
In this document, the word trolley is used to identify both trolley and carrier. However, a decision will bemade as to whether RFID technology should apply first to trolleys, and then to carriers, or to both at thesame time.
Catering Facility sites code:
AMS: Amsterdam, The Netherlands
BOD: Bordeaux, France
VIE: Vienna, Austria.
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Table of contents
1. Executive Summary ............................................................................................................................ 52. Project Objectives & Scope................................................................................................................ 6
2.1. Project Objectives................................................................................................................................62.2. Project Scope.......................................................................................................................................62.3. Process scope .....................................................................................................................................72.4. RFID tracking points along catering processes...................................................................................8
3. List of required data............................................................................................................................ 93.1. Data scope...........................................................................................................................................93.2. Handheld Scanner Device Screen Design.....................................................................................10
4. Trial Functional Requirements......................................................................................................... 114.1. Initialization & Management Requirements.......................................................................................11
4.1.1. Manage Catering Equipment Asset............................................................................................114.1.2. Determine Catering Equipment Requirements ..........................................................................16
4.2. Operational Requirements.................................................................................................................174.2.1. Ensure Daily Catering Equipment Requirements.......................................................................174.2.2. Build Trolleys at AMS.................................................................................................................184.2.3. Prepare and Load Trolleys onto Trucks .....................................................................................204.2.4. Receive Trolleys.........................................................................................................................214.2.5. Receive U/S Trolleys (at AMS only)...........................................................................................234.2.6. Clean Food Trolleys ...................................................................................................................244.2.7. Inspect Trolleys ..........................................................................................................................254.2.8. Ship U/S Trolleys........................................................................................................................264.2.9. Destroy non repairable Trolleys .................................................................................................274.2.10. Return Repaired Trolleys............................................................................................................28
5. Data Structure & Management......................................................................................................... 305.1. Data Management process................................................................................................................30
5.1.1. Data description..........................................................................................................................305.1.2. Step 0: Receive trolleys for initialization at AMS........................................................................315.1.3. Step 1: Clean Food trolleys ........................................................................................................325.1.4. Step 2: Inspect trolleys at AMS / FR 51 .....................................................................................335.1.5. Step 3: Build trolleys at AMS (for BOD) / FR 14.1......................................................................345.1.6. Step 4: Prepare and load trolleys onto trucks at AMS (for BOD) / FR 34.1...............................355.1.7. Step 5: Receive trolleys from AMS at BOD / FR 44...................................................................365.1.8. Step 6: Build trolleys from BOD to AMS.....................................................................................375.1.9. Step 7: Receive trolleys at AMS from BOD closed loop .........................................................385.1.10. Step 8: Ship U/S trolleys to Maintenance Facility.......................................................................395.1.11. Step 9: Condemn the trolley .......................................................................................................405.1.12. Step 10: Return repaired trolleys to AMS...................................................................................415.1.13. Step 11: Cancel trolleys that have already been assigned to a flight ........................................42
6. Technical Requirements................................................................................................................... 437. Equipment Requirements................................................................................................................. 45
7.1. RFID equipment.................................................................................................................................457.2. Information System equipment..........................................................................................................457.3. Tag Installation...................................................................................................................................45
8. Annex 1 Global User Requirements Trial Requirements Traceability Matrix ....................... 468.1. Traceability Matrix..............................................................................................................................46
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1. Executive SummaryThis document (in orange in the following picture) is the third report that is part of the IATA inflight project. Itdescribes in details all the requirements that will be taken into account in the Trial. It has been used as acore document to invite and get proposals from suppliers.
With IATA, KLM Catering Services and KLM Cityhopper will conduct a trial that will be kicked off in July.Three Caterer facilities should be used in the trial: KLM Catering Services in Amsterdam as the main facilitywill be equipped with reader(s) and handheld scanners while the two other Catering facilities (in Bordeauxand in Vienna) will be equipped with RFID handheld scanners only.
Description
Initial IATA view on the potential benefits of the use ofRFID in Inflight
Identify highlevel potential
benefits
Description of the detailed processes and main operationalencountered issues
Identification and prioritization of the stakeholder needs foran RFID solution applied to inflight, peer reviewed by theinflight task force.
Identify issuesand define
needs
The elements of the user requirements to be tested in thetrial, along with which party will provide what element ofthe trial.
Describe and
set up a trial
The results of the trial applied to the inflight processes aswell as technology performance results. Mainly focused ontrolleys management and maintenance with sometechnology tests for trolley contents.
Evaluate withtrials
A report on the detailed business case for RFID oncatering trolleys, supported by realistic costs from the
industry and returns on investment from airlines.
Detail cost &benefits
analysis
High LevelBusiness Case
ProcessAnalysis and
UserRequirements
Trial ResultsReport
Detail Business
Case
Process Deliverables
Trial
Requirements
The technology to be carried forward to trial based upontests and peer opinion for the use of RFID
SelectTechnology
TechnologyReport
A new Recommended Practice to be included in futureJPSC manuals
Develop aRecommend
Practice
RecommendedPractice
InflightProjectProcessDescription
Description
Initial IATA view on the potential benefits of the use ofRFID in Inflight
Identify highlevel potential
benefits
Description of the detailed processes and main operationalencountered issues
Identification and prioritization of the stakeholder needs foran RFID solution applied to inflight, peer reviewed by theinflight task force.
Identify issuesand define
needs
The elements of the user requirements to be tested in thetrial, along with which party will provide what element ofthe trial.
Describe and
set up a trial
The results of the trial applied to the inflight processes aswell as technology performance results. Mainly focused ontrolleys management and maintenance with sometechnology tests for trolley contents.
Evaluate withtrials
A report on the detailed business case for RFID oncatering trolleys, supported by realistic costs from the
industry and returns on investment from airlines.
Detail cost &benefits
analysis
High LevelBusiness Case
ProcessAnalysis and
UserRequirements
Trial ResultsReport
Detail Business
Case
Process Deliverables
Trial
Requirements
The technology to be carried forward to trial based upontests and peer opinion for the use of RFID
SelectTechnology
TechnologyReport
A new Recommended Practice to be included in futureJPSC manuals
Develop aRecommend
Practice
RecommendedPractice
InflightProjectProcessDescription
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2. Project Objectives & Scope2.1. Project Objectives
IATA leads the Airline industry to Simplify the Business by moving forward and facilitating theimplementation of five key projects (e-ticket, BCBP, CUSS, RFID and e-freight). Delivering these projects isof paramount importance to the industry.
As part of IATA's Simplifying the Business programme, IATA is leading RFIDfor the aviation industry inbaggage, inflight, turnaround, cargo and management of parts.
IATA launched in January 2007 inflight activities to identify the appropriate technologies to maximise thebusiness benefit of auto-id in the inflight space and analyse in detail what RFID could bring to Airlines andCaterers in the management of trolleys and stowage units, their maintenance, and the management ofcontents.
IATA is now launching with KLM Cityhopper and KLM Catering Services the RFID Trial. The main objectivesof this trial will be to:
Validate the technology performance (read rate, reading range, thermic shock resistance, etc.)and identify potential issues
Analyse business performance (inventory, trolley location per facility and level of stock, number oftrolley cycles, turnaround time) and defined the needs.
The results will be used to develop the detailed business case.
2.2. Project Scope
Involved Stakeholders
With IATA, KLM Catering Services and KLM Cityhopper will conduct a trial that will be kicked off in July.Three Caterer facilities should be used in the trial: KLM Catering Services in Amsterdam as the main facilitywill be equipped with reader(s) and handheld scanners while the two other Catering facilities (in Bordeauxand in Vienna) will be equipped with RFID handheld scanners only.
The RFID suppliers are contacted to obtain their support in identifying RFID solution as well as providingand installing RFID equipment.
The IT suppliers are contacted to get their support in developing a basic reporting interface system to gatherand record data in a database for further analysis.
IATA invites suppliers to form partnerships in order to deliver an optimum solution.
IATA will promote the trial and their preferred partners at a worldwide level. The results will becommunicated to Airlines at CEO level and IATA will communicate broadly on conferences and otherspecial events, subject to the agreement of the parties involved. All communication as a result of the trialmust be supplied to IATA for approval.
Equipment shall be returned to suppliers at the end of the trial, in as near to supplied condition as possiblesubject to wear and tear.
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RFID Technology
The recommended RFID technologies for the Trial are the LF, HF and UHF passive RFID technologysolutions. IATA will conduct off-site technology tests to ensure compliance with basic requirements such asreading through a wide doorway and ease of handheld use (no bending, stretching needed). The finaltechnologies will then be progressed for trial.
Trolleys to be equipped
KLM Cityhopper owns around 1,200 trolleys that shall be equipped with an encapsulated RFID tag.
It will also include a test to read trolley contents to get experience about reading performance.
Timing
The trial should last 2 months, starting when all trolleys are equipped with RFID tags.
2.3. Process scope
In Blue: covered or partly covered by the Trial
In Red: not covered
Manage and Track
Measure, Analyse and Improve
Operate Inflight Service Activities
Pre-flight In-flight Post-flight
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build TrolleysMove
Trolleysto
StagingArea
InspectTrolleys
Store
FoodTrolleys
Re-buildDuty FreeTrolleys
Return DutyFree Trolleysto Caterer
Ship DutyFree Trolleysto Duty Free
Clean FoodTrolleys
Manage and Track
Measure, Analyse and Improve
Operate Inflight Service Activities
Pre-flight In-flight Post-flight
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build TrolleysMove
Trolleysto
StagingArea
InspectTrolleys
Store
FoodTrolleys
Re-buildDuty FreeTrolleys
Return DutyFree Trolleysto Caterer
Ship DutyFree Trolleysto Duty Free
Clean FoodTrolleys
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & RepairProgramme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnedRepairedTrolleys
Measure,Analyse
and Improve
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & RepairProgramme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnedRepairedTrolleys
Measure,Analyse
and Improve
Important remark: as the trolleys will not be scanned after they have been washed we will only getserviceable trolleys as being in the Catering Facility and not the exact number of serviceable and washedtrolleys for the trial.
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3. List of required data3.1. Data scope
In Green: data on tag
In orange: data in system. Data on tag are in system too.
TrolleyIdentification
TrolleyIdentification
TrolleyInformation
TrolleyInformation
Trolley Type(KSSU, ATLAS, other)
Trolley Usage- Food- Non Food
Beverages Dry stores
Trolley Size- Full size- Half size
Trolley Type(KSSU, ATLAS, other)
Trolley Usage- Food- Non Food
Beverages Dry stores
Trolley Size- Full size- Half size
TrolleyStatus
Date / Time recordedeach time there is a
status change
TrolleyStatus
Date / Time recordedeach time there is a
status change
Operational Status Serviceable- Assigned to flight number / date- Not assigned to flight number / date
Unserviceable (U/S)- identified U/S on-board first- identified U/S on-ground only
Condemned Washed / Not washed
Operational Status Serviceable- Assigned to flight number / date- Not assigned to flight number / date
Unserviceable (U/S)
- identified U/S on-board first- identified U/S on-ground only
Condemned
Washed / Not washed
AND
Unique Trolley IDentifier UTID thatincorporates:- Trolley Operator- Owner Part Number- Manufacturer Serial Number
Unique Trolley IDentifier UTID thatincorporates:- Trolley Operator- Owner Part Number- Manufacturer Serial Number
Trolley Owner Trolley Owner
Location Status Catering- Kitchen: AMS BOD VIE
Maintenance
Location Status Catering- Kitchen: AMS BOD VIE
Maintenance
TrolleyIdentification
TrolleyIdentification
TrolleyInformation
TrolleyInformation
Trolley Type(KSSU, ATLAS, other)
Trolley Usage- Food- Non Food
Beverages Dry stores
Trolley Size- Full size- Half size
Trolley Type(KSSU, ATLAS, other)
Trolley Usage- Food- Non Food
Beverages Dry stores
Trolley Size- Full size- Half size
TrolleyStatus
Date / Time recordedeach time there is a
status change
TrolleyStatus
Date / Time recordedeach time there is a
status change
Operational Status Serviceable- Assigned to flight number / date- Not assigned to flight number / date
Unserviceable (U/S)- identified U/S on-board first- identified U/S on-ground only
Condemned Washed / Not washed
Operational Status Serviceable- Assigned to flight number / date- Not assigned to flight number / date
Unserviceable (U/S)
- identified U/S on-board first- identified U/S on-ground only
Condemned
Washed / Not washed
AND
Unique Trolley IDentifier UTID thatincorporates:- Trolley Operator- Owner Part Number- Manufacturer Serial Number
Unique Trolley IDentifier UTID thatincorporates:- Trolley Operator- Owner Part Number- Manufacturer Serial Number
Trolley Owner Trolley Owner
Location Status Catering- Kitchen: AMS BOD VIE
Maintenance
Location Status Catering- Kitchen: AMS BOD VIE
Maintenance
Data definition:
Unique Trolley Identifier - UTID: a way to uniquely identify a trolley
Trolley Usage: note that sometimes for example a duty free trolley will be used for food if short
food trolleys. However it is not planned to change the trolley usage during the trial. Owner Part number = a trolley type + trolley size + a usage + an owner
ServiceableServiceable
Not assignedNot assigned
AssignedAssigned
Not readyNot ready
ReadyReady
Trolley Operational Status - Tree Analysis Description
ServiceableServiceable
Not assignedNot assigned
AssignedAssigned
Not readyNot ready
ReadyReady
Trolley Operational Status - Tree Analysis Description
Remark: The status Not ready and Ready is not supported by the trial.
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4. Trial Functional Requirements4.1. Initialization & Management Requirements
4.1.1. Manage Catering Equipment Asset
DescriptionTrolleyContent
Type
Process Manage Catering Equipment Asset
UR 01 Identify each trolley as a unique asset ALL
FR 01.1
For each trolley entering through the door equipped with the fixed RFIDreader, trigger a BIP alarm when the trolley is equipped with an RFID
encapsulated tag. This will tell which trolleys have not yet been equippedwith an RFID encapsulated tag.
ALL
FR 01.2
Encode tag with a unique trolley identifier UTID that will enable to identify eachtrolley with:
Trolley operator (KLC by default)
Owner Part number (Trolley type + Trolley size + Trolley usage + Trolleyowner). The Trolley owner is KLC
Serial number
ALL
FR 01.3 Complete data trolley set up process by loading manually data in system ALL
Stakeholder Role
Airline
Caterer
To install and write on tag the UTID (Select the functionality 00, select 01.1 and loadOwner Part Number, select 01.2 and load Manufacturer Serial Number, validate) forall the trolleys. Default operator will be KLC.
To load trolley information into the system (FR 01.3)
To start the trolley tracking
IATA To be present during the first days of the preparation process (installation, test tag
and system information readiness)
RFID Supplier
To supply encapsulated tags
To test tag position and readiness on trolley (on some trolleys)
To validate tag position
To train the caterer on how to install and encode tags and how to do test readiness
IT Supplier
To develop and test FR01.1
To design, develop and test interface & functionality to download handheld data (FR01.2 and FR 01.3) in the database file
Handheld Scanner - Functionality Description Approach
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DescriptionTrolley
Content Type
Process Manage Catering Equipment Asset
UR 02Record chronological trolley data / information (date, time, location status,operational status)
ALL
FR 02
Record in the system (see 4.2.1 for data detailed list) for each trolleyeach change of status (operational / location) and timestamp:
Operational status:
Serviceable
o Not assigned to a flight number/date
o Assigned to a flight number/date
Unserviceable (identified on board / on ground) Condemned
Location status:
AMS or BOD or VIE catering facility (entering / leaving)
Maintenance Facility (leaving to / entering from)
Time stamp
ALL
Stakeholder Role
Airline
Caterer
Manual updating - using a handheld scanner - of the following operational statusevents, including location, date and time:
Assigned to a flight (see FR 14.1)
Unserviceable (see FR 04) Condemned (when declared as so, after maintenance feedback),
Serviceable (when change from Unserviceable to Serviceable only. See FR 48)
o Not assigned to a flight number/date
o Assigned to a flight number/date
IATA
RFID Supplier
To track data, the supplier shall provide (see details in chapter 7):
Fixed readers and handheld scanners at AMS
VIE and BOD: handheld scanners only
IT Supplier
To provide and test functionalities and system to download:
Automatically location status (via fixed reader: AMS)
Semi-automatically location status via handheld scanners
Software on handheld scanner
Manually operational status
Date and time
Decision to be made
Live system accessible at all 3 locations or downloads?
Operating Mode & Rule
See also FR 04, FR 14.1 and FR 48
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DescriptionTrolley
Content Type
Process Manage Catering Equipment Asset
UR 03 Use chronological trolley data / information ALL
FR 03All data will be chronologically saved (at least on a daily basis) in a filethat can be downloaded in a database system for post processinganalysis (MS-Access for instance)
ALL
Stakeholder Role
Airline
Caterer
IATA
RFID Supplier
IT Supplier
To design and test the recording of the data in a way that it can easily be possible toanalyse data
To develop a basic solution to access data from VIE and BOD and to download themto get a global and consolidated database at AMS.
Decision to be made
The IT supplier shall propose with KCS an easy and simple solution to import data from handheldscanners into the system for the 3 catering facilities. This includes a simple and not costly solution toimport data from BOD and VIE to AMS Catering Facility for daily data consolidation purpose.
Operating Mode & Rule
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DescriptionTrolley
Content Type
Process Manage Catering Equipment Asset
UR 04Use U/S trolley status information (date, location, type of damages,frequencies)
ALL
FR 04Access in the system for each trolley identified as Unserviceable, dateand time and whether it has first been identified on-board or at CateringFacility
ALL
Remark:The total number of unserviceable trolleys per day (volume update) iscovered by FR 11
ALL
Stakeholder Role
Airline To be able to access and analyse data (via KLM Catering Services)
Caterer Scan U/S trolley to update trolley status
To be able to access and analyse data
IATA To be able to access and analyse data (via KLM Catering Services)
RFID Supplier
IT Supplier To provide and test functionalities to record the U/S data (see details in FR 51 and FR
52) in system.
Approach
The approach that KLM Cityhopper and KLM Catering Services would like to be adopted:
Use a specific label with an inserted RFID chip that will be used to mark U/S trolley on-board theaircraft
When a U/S trolley enters the AMS Catering Facility through the door equipped with an RFIDfixed reader, trigger an alarm to inform the Caterer staff.
The alarm shall be different from the one used to identify whether the trolley is already equippedwith an RFID tag or not.
Operating Mode & Rule
Each time a trolley is declared as unserviceable, the Caterer, during the trolley inspection process, shallscan the trolley with the handheld scanner and shall record in system the following information for theidentified trolley: Unserviceable, location, date, time, first identified as U/S (either on-board or duringground inspection at Caterer Facility).
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DescriptionTrolley
Content Type
Process Manage Catering Equipment Asset
UR 08 Analyse Trolley cycle ALL
FR 08Calculate the number of cycles each serviceable trolley goes through,i.e. how many times out of a catering facility (at AMS, BOD and VIE)assuming it is for a flight.
ALL
Stakeholder Role
Airline
Caterer
IATA
RFID Supplier
IT Supplier To provide and test the trolley - number of cycles functionality
Decision to be made
Operating Mode & Rule
This functionality will be used once at the end of the trial
4.1.2. Determine Catering Equipment Requirements
DescriptionTrolley
Content TypeProcess Determine Catering Equipment Requirements
UR 11
Find out how many trolleys are located in each location and byoperational status
Remark: this can be done at any time along the process (planning & real-time operational activities), by operator, by type of trolley, by size, byusage, by part number
ALL
FR 11
Calculate the number of trolleys by airline (KLC by default), per partnumber, per catering facility (stock):
Number of trolleys entering in Catering Facility
Number of trolleys going out the Catering Facility
Stock level: Number of serviceable and not assigned trolleys in(with operational status) Catering Facility
Number of U/S trolleys (AMS only)
ALL
Stakeholder Role
Airline
Caterer Perform stock level check with handheld scanner to prevent drift
IATA
RFID Supplier
IT Supplier To provide the functionality and test the functionality
The functionality can be run at any time
Decision to be made
Operating Mode & Rule
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Description TrolleyContent Type
This activity is only recorded from AMS. To reduce workload for BOD and VIE, staff will only scantrolleys entering and leaving their facility.
Operating Mode & Rule
When a trolley is scanned, the location where it is scanned shall be recorded automatically
DescriptionTrolley
Content Type
Process Build Trolleys at AMS
UR 16 Assign contents to a trolley (already assigned to a flight number/date) byitem and quantity in the system and confirm against airline specifications Except DF
FR 16 As a test ONLY Except DF
Stakeholder Role
Airline
Caterer Tag some items (bar items, meals)
Test readiness of all the tags in a trolley
IATA
RFID Supplier Provide retail-type tags
Help the Caterer to measure performance of the test
IT Supplier
Decision to be made This requirement will be tested a few times and in Amsterdam KCS Facility only.
There is no need to develop functionality.
Operating Mode & Rule
none
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Description TrolleyContent Type
Operating Mode & Rule
When a trolley is scanned, the location where it is scanned shall be recorded automatically
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4.2.5. Receive U/S Trolleys (at AMS only)
DescriptionTrolley
Content Type
Process Receive U/S Trolleys (at AMS only)
See also Inspect Trolleys process for a full functionality development ALL
FR 51.1
When a U/S trolley (with the specific RFID tag label used as an U/Stag) enters the AMS Catering Facility through the door equipped withthe RFID fixed reader, it shall trigger an alarm to inform the Catererstaff.
The alarm shall be different from the one used to identify whether thetrolley is already equipped with an RFID tag or not.
ALL
Stakeholder Role
Airline To train / inform cabin crew with the U/S label tagging procedure and aim
Cabin Crew: to mark the U/S trolleys on-board the aircraft
Caterer Move U/S trolleys to scan them (described in next process Inspect Trolleys)
IATA
RFID Supplier Provide a specific label with an inserted RFID chip that will be used to mark U/S
trolley on-board the aircraft
IT Supplier Develop and test the functionality that detects U/S trolley and test alarm trigger
functionality too.
Approach
The approach that KLM Cityhopper and KLM Catering Services would like to be adopted:
Use a specific label with an inserted RFID chip that will be used to mark U/S trolley on-board theaircraft
When a U/S trolley enters the AMS Catering Facility through the door equipped with an RFID fixedreader, trigger an alarm to inform the Caterer staff.
Operating Mode & Rule
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4.2.6. Clean Food TrolleysEnsure DailyCateringEquipment
Requirements
LoadTrolleys
onto
Trucks
DeliverTrolleys
to
Aircraft
Operate
onBoard
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean Food
Trolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipment
Requirements
LoadTrolleys
onto
Trucks
DeliverTrolleys
to
Aircraft
Operate
onBoard
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean Food
Trolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
DescriptionTrolley
Content Type
Process Clean Food Trolleys
FR 110Identify automatically all the trolleys being washed at the AMS CateringFacility and timestamp
Except DF
FR 111Calculate time elapsed between received trolleys (at the AMS CateringFacility) and washed trolleys
Except DF
Stakeholder Role
Airline
Caterer
IATA
RFID Supplier
IT Supplier To provide and test data loading functionality
Handheld Scanner - Functionality Description Approach
Decision to be made
Operating Mode & Rule
When a trolley is scanned, the location where it is scanned shall be recorded automatically
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4.2.9. Destroy non repairable TrolleysMaintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
DescriptionTrolley
Content Type
Process Destroy non repairable trolleys
ALL
FR 100When the trolley is not repairable: to update the trolley status in thedatabase file
ALL
Stakeholder Role
Airline
Caterer Update manually the database file in changing the trolley status from unserviceable to
condemned
IATA
RFID Supplier
IT Supplier To provide functionality and test functionality.
Decision to be made The development of this functionality shall be discussed between the Caterer and the IT Supplier as it
can be updated manually in accessing the database file and should happen few times only
Operating Mode & Rule
The Caterer shall be informed by the Maintenance that the trolley is not repairable, and shall get theUTID (The Trolley Serial number should be enough. To be checked by the Caterer)
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4.2.10. Return Repaired TrolleysMaintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
DescriptionTrolley
Content Type
Process Receive TrolleysUR 48 Identify repaired trolleys entering the Catering Facility ALL
FR 48.1
For each returned repaired trolley (coming from the MaintenanceFacility), record its return date/time and location in the system andchange its status from Unserviceable to Serviceable.Again each time a trolley is set to Serviceable, it shall automatically beset by default to Not assigned to a flight number/date.
ALL
FR 48.2Calculate the repaired turnaround time for each repaired trolley(substitution of out-in, between FR48.1 and FR 52
ALL
FR 48.3Calculate the number of U/S trolleys identified daily at AMS CateringFacility
ALL
FR 48.4Calculate for each trolley how many times it has been sent to the Repair
Facility
ALL
Stakeholder Role
Airline
Caterer Perform the task
IATA
RFID Supplier
IT Supplier Provide and test functionalities (FR 48.1 and FR 48.2)
Handheld Scanner - Functionality Description Approach
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5. Data Structure & Management5.1. Data Management process
5.1.1. Data description
Data shall be saved in a file that can be downloadable in MS-Access.
The trolley tracking is detailed step by step along the main process called Operate inflight Serviceactivities as well as the Maintain Catering Equipment process.
The main process closed loop presented here is based on flights between AMS and BOD, AMS andMaintenance, AMS and other destination than BOD or VIE. The principle remains the same for VIE, excepta change in a code, set to 3 for VIE (see below for explanation).
The first data called # is optional and shall be discussed/validated by KLC and the IT supplier. The idea isto use this data for specific analysis on one trolley for instance, instead of using the long UTID data.
# (optional and only for the trial)
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley UsageDate
Time
UTID
Catering Facility
= a unique number
= KLC
= a Part number
= a Serial number
= KLC
= a trolley type
= a Trolley usage= a date
= a time
= a UTID
AMS
Description
BDX
VIE
Entering / Leaving Catering Facility Entering
Leaving
Serviceable / Unserviceable / Condemned Serviceable
Unserviceable
Assigned to a flight / Not Assigned to a flightAssigned
Not Assigned
Flight number= a Flight number
Flight number date
Leaving to / Returned from Maintenance Leaving to Maintenance
Returned from Maintenance
Not a U/S trolley
Identified on board / on ground Identified on board
Identified on ground
Not a U/S trolley
Condemned
None
Out (= condemned trolley)
No flight number
= a Flight number
No flight number
Washed / Not washedWashed
Not Washed
# (optional and only for the trial)
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley UsageDate
Time
UTID
Catering Facility
= a unique number
= KLC
= a Part number
= a Serial number
= KLC
= a trolley type
= a Trolley usage= a date
= a time
= a UTID
AMS
Description
BDX
VIE
Entering / Leaving Catering Facility Entering
Leaving
Serviceable / Unserviceable / Condemned Serviceable
Unserviceable
Assigned to a flight / Not Assigned to a flightAssigned
Not Assigned
Flight number= a Flight number
Flight number date
Leaving to / Returned from Maintenance Leaving to Maintenance
Returned from Maintenance
Not a U/S trolley
Identified on board / on ground Identified on board
Identified on ground
Not a U/S trolley
Condemned
None
Out (= condemned trolley)
No flight number
= a Flight number
No flight number
Washed / Not washedWashed
Not Washed
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5.1.2. Step 0: Receive trolleys for initialization at AMS
Installation of the tags, and initialization of data on tags and data in system. The initialization is done with thehandheld scanner and saved in system.
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Not washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Not washed
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5.1.3. Step 1: Clean Food trolleysEnsure DailyCateringEquipment
Requirements
LoadTrolleys
onto
Trucks
DeliverTrolleys
to
Aircraft
Operate
onBoard
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean Food
Trolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipment
Requirements
LoadTrolleys
onto
Trucks
DeliverTrolleys
to
Aircraft
Operate
onBoard
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean Food
Trolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.4. Step 2: Inspect trolleys at AMS / FR 51
Ensure Daily
CateringEquipmentRequirements
Load
Trolleysonto
Trucks
Deliver
Trolleysto
Aircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure Daily
CateringEquipmentRequirements
Load
Trolleysonto
Trucks
Deliver
Trolleysto
Aircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Case 1: The trolley remains Serviceable
No specific recording task is required. The activity could be tracked and recorded in system but it does notseem to have a real added value at that stage, and it would require more work for staff.
When a trolley is declared as not serviceable, the information is recorded and tracked in the system (seeCase 2).
Case 2: The trolley is set to Unserviceable (U/S)
This task is done with the handheld scanner (and the system).
Unserviceable
Identified on board / on ground
For the following step, go to step 7.
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number dateLeaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Unserviceable
Not Assigned to a flight
None
NoneNone
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number dateLeaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Unserviceable
Not Assigned to a flight
None
NoneNone
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.5. Step 3: Build trolleys at AMS (for BOD) / FR 14.1
Ensure Daily
CateringEquipmentRequirements
Load
Trolleysonto
Trucks
Deliver
Trolleysto
Aircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure Daily
CateringEquipmentRequirements
Load
Trolleysonto
Trucks
Deliver
Trolleysto
Aircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
This task is done with the handheld scanner (and the system).
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight numberFlight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Assigned to a flight
None
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight numberFlight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Assigned to a flight
None
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.6. Step 4: Prepare and load trolleys onto trucks at AMS (for BOD) / FR 34.1
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
The trolleys are scanned by a handheld reader just before being loaded in the truck.
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight numberFlight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Leaving
Serviceable
Assigned to a flight
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight numberFlight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Leaving
Serviceable
Assigned to a flight
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.7. Step 5: Receive trolleys from AMS at BOD / FR 44
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
This task is done with the handheld scanner (and the system).
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
BOD
None
Entering
Serviceable
Not Assigned to a flight
None
NoneNone
In File / Database
Cleaning status (Not washed / washed) Washed*
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
BOD
None
Entering
Serviceable
Not Assigned to a flight
None
NoneNone
In File / Database
Cleaning status (Not washed / washed) Washed*
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5.1.8. Step 6: Build trolleys from BOD to AMS
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
To reduce additional work for BOD and VIE Catering Facility Staff, the Caterer will not assign trolleys to aflight and will only scan trolleys leaving the Catering Facility.
IN SYSTEMIN SYSTEM#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
BOD
None
Leaving
Serviceable
Assigned to a flight
None
In File / Database
Cleaning status (Not washed / washed) Washed*
IN SYSTEMIN SYSTEM#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
BOD
None
Leaving
Serviceable
Assigned to a flight
None
In File / Database
Cleaning status (Not washed / washed) Washed*
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5.1.9. Step 7: Receive trolleys at AMS from BOD closed loop
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
Ensure DailyCateringEquipmentRequirements
LoadTrolleys
ontoTrucks
DeliverTrolleys
toAircraft
Operateon
Board
OffloadTrolleys
ReceiveTrolleys
Build Trolleys
Return DutyFree Trolleysto Caterer
MoveTrolleys
toStaging
Area
Re-buildDuty FreeTrolleys
Clean FoodTrolleys
Ship DutyFree Trolleysto Duty Free
StoreFoodTrolleysInspect
Trolleys
This task is done with the fixed reader (and the system).
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight numberFlight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
NoneNone
None
In File / Database
Cleaning status (Not washed / washed) Not washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight numberFlight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
NoneNone
None
In File / Database
Cleaning status (Not washed / washed) Not washed
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5.1.10. Step 8: Ship U/S trolleys to Maintenance FacilityMaintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
The U/S trolleys will leave the AMS KCS Catering Facility by a different door than the one which is equippedwith the fixed RFID reader. This will allow simple tracking and recording system by using the handheld
scanner.This task is done with the handheld scanner (and the system).
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Leaving
Unserviceable
Not Assigned to a flight
None
None
Leaving to Maintenance
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Leaving
Unserviceable
Not Assigned to a flight
None
None
Leaving to Maintenance
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.11. Step 9: Condemn the trolleyMaintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
The trolley is not reparable and shall be destroyed: Update the Database file manually.
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley TypeTrolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
None
None
Out
Condemned
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley TypeTrolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
None
None
Out
Condemned
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.12. Step 10: Return repaired trolleys to AMSMaintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
Maintain Catering EquipmentMaintain Catering Equipment
Define theMaintenance & Repair
Programme
Maintain & RepairCatering Equipment
Manage &Track
Define theMaintenance &Repair Programme
Ship U/STrolleys
Repair U/S Trolleys Destroy non repairableTrolleys
ReturnRepairedTrolleys
Measure,Analyse
and Improve
The returned repaired trolleys to the AMS KCS Catering Facility will enter by a different door than the onewhich is equipped with the fixed RFID reader. This will allow simple tracking and recording system by using
the handheld scanner.This task is done with the handheld scanner (and the system).
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial NumberTrolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
Returned from Maintenance
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial NumberTrolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
Returned from Maintenance
In File / Database
Cleaning status (Not washed / washed) Washed
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5.1.13. Step 11: Cancel trolleys that have already been assigned to a flightCase 1: An aircraft initially scheduled and assigned to a flight number can be cancelled. This is mainly dueto technical or weather constraints.
The aircraft is replaced by another one, and sometimes by a different type of aircraft. This might impact thetype of required trolleys to be loaded. It such a case it is necessary to cancel the assigned trolleys andreplace them by the adequate type of trolleys.
Case 2: a trolley is broken before being loaded. It needs to be cancelled and replaced by another trolley.
Change Trolley status back to:
Not assigned to a flight
Flight number to None
Flight number date to None
For Case 2, add the U/S procedure step (see step 1: Inspect trolleys at AMS / FR 51 chapter).
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Washed
IN SYSTEMIN SYSTEM
#
Trolley Operational Airline
Owner Part Number
Manufacturer Serial Number
Trolley Owner
Trolley Type
Trolley Usage
Date
Time
UTID
Catering Facility
Identified on board / on ground
Entering / Leaving Catering Facility
Serviceable / Unserviceable / Condemned
Assigned to a flight / Not Assigned to a flight
Flight number
Flight number date
Leaving to / Returned from Maintenance
Trolley Size
KLC
AMS
None
Entering
Serviceable
Not Assigned to a flight
None
None
None
In File / Database
Cleaning status (Not washed / washed) Washed
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6. Technical RequirementsThe technical potential solution(s) shall take into account existing constraints.
Durability Climate conditions
From dock to cleaning Thermic shock from 40 to 110 degree Celsius
At Outdoor conditions -40 to +45 degree Celsius
0 to 100% humidity
Sun, rain, snow, dust
At Cleaning area Water / Vapour
Chemicals
At Drying area Airflow Heat
On board Aircraft Cabin Pressure cycle
Reading Capacity
At Docks Be robust to anti-collision: high volume of trolleys to identify, withmultiple items in each trolley
Mounted to protect tags on trolleys as they are banged around, tippedover and so forth
Reading Interferences
At Docks Be capable of metal mounting
Be robust to interference and not cause interference to others (lots of
radio frequencies such as Walky talkies, other RF technology in use) Be robust to anti-collision between readers
Be able to read trolley while moving
Read Range In Locations
Read distance long enough to be read across each dock door
Safety / Security Placement of Reader to prevent damage
In floor, or
Above doors
Safety Radio Frequency Band
Power emitted by reader should comply with local health and safety
legislationStandard Common platform
Worldwide Standard or Recommended Practice is required
Certification On board Aircraft
Certification for any equipment boarded on aircraft to be obtained
Regulations Radio Frequency Band
Radio frequencies shall be in line with regulation requirements
Other Constraints
Liquid spills Tags shall withstand conditions that are hot, cold, sticky
Security Data Access
Segregation of data by user Secure read/write capability for RFID Tag authorised write
Time to respond Wake Sleep / Read cycle
Tag shall wake, respond within 0.5 second
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Life of Tag Tags shall be capable of use for a period of a least 7 years without
maintenance
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7. Equipment Requirements7.1. RFID equipment
2500 tags (encapsulated tags required) for trolley tracking management
300 specific labels with an inserted RFID chip to mark U/S trolley on-board the aircraft
200 retailed type tags for content management
1 Fixed RFID reader (at KLM Catering Services Amsterdam Facility) at an entering door, and onthe floor.
1 Fixed RFID reader (at KLM Catering Services Amsterdam Facility) at an exit door, and on thefloor.
1 Fixed RFID reader (at KLM Catering Services Amsterdam Facility) after trolley cleaning
activity, and on the floor. 4 handheld scanners for AMS Catering Facility (U/S tagging, leaving door, initializing process,
another door)
2 handheld scanners for BOD Catering Facility
2 handheld scanners for VIE Catering Facility
7.2. Information System equipment
4 laptops (1 per Catering Facility and one spare in AMS) (and close to the reader? Theft risk??)
Data Interface (between Reader & laptop) and data loading
Data Volume:
o Maximum size: 1,200 trolleys * 10 changes per day = 12,000 lines of data per day (when all
trolleys are equipped)
7.3. Tag Installation
The tag shall be fixed underneath the trolley, separated from the trolley by an optimum distance to ensurereadability.
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8. Annex 1 Global User Requirements Trial RequirementsTraceability Matrix
8.1. Traceability Matrix
The User Requirements in grey are taken into account in the Trial objectives.
The User Requirements in red will not be part of the Trial objectives.
# DescriptionTrolleyContent
Type
Manage Catering Equipment Asset
UR 01 Identify each trolley as a unique asset ALL
UR 02Record chronological trolley data / information (date, time, location status, operationalstatus)
ALL
UR 03 Use chronological trolley data / information ALL
UR 04 Use U/S trolley status information (date, location, type of damages, frequencies) ALL
UR 05 Use chronological transfers of responsibilities -
UR 06 Record time spent by trolley in each Catering Zone ALL
UR 07 Calculate Trolley life expectation ALL
UR 08 Analyse Trolley cycle ALL
UR 09 Dashboard consultation for performance analysis ALL
Plan Equipment Retirement
UR 10 Identify trolleys scheduled for retirement ALL
Determine Catering Equipment Requirements
UR 11
Find out how many trolleys are located in each location and by operational status
Remark: this can be done at any time along the process (planning & real-timeoperational activities), by airline, by type of trolley, for stakeholders
ALL
UR11a
Develop Catering Equipment Allotment Plan ALL
Ensure Daily Catering Equipment Requirements
UR 12Trolley flow expectation arriving/leaving Catering Facility (weekly & daily basis) pertype, airline, contents
ALL
UR 13
Alarm Notification when available trolley volume is below defined availability
threshold, taking into account acceptable substitution ALLBuild Trolleys
UR 14 Assign trolley from proper airline to a specific flight number / date in the systemExcept
DF
UR 15 Write flight number / date to trolley RFID TagExcept
DF
UR 16Assign contents to a trolley (already assigned to a flight number/date) by item andquantity in the system and confirm against airline specifications
ExceptDF
UR 17 Write contents to trolley RFID TagExceptDF
UR 18 Assign trolley to a staging area zone in the systemExcept
DF
UR 19 Automatically prepare Customs Docs and Catering Manifest by using data recordedin the system
ExceptDF
Re-build Duty Free Trolleys
UR 20Assign Duty Free trolley from proper airline to a specific flight number / date in thesystem
DF
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# DescriptionTrolleyContent
Type
UR 49Identify Duty Free trolleys leaving the Catering Facility for Duty Free Supplier BondedFacility. Timestamp in the system to show start of Duty Free cycle
DF
UR 50 Identify the Duty Free trolleys entering the Duty Free Supplier Bonded Facility DF
Inspect Trolleys
UR 51 Declare trolleys as U/S ALL
Store Food Trolleys
Ship U/S Trolleys to Repair Facility
UR 52Identify U/S trolleys leaving the Catering Facility for Repair Facility and timestamp tostart repair cycle
ALL
UR 53 Identify U/S trolleys arriving at Repair Facility ALL
Repair U/S Trolleys
UR 54 Record actions performed on each trolley in the system ALL
UR 55 Record material/spares used on each trolley in the system ALL
UR 56Record release to service for each trolley in the system and cancel U/S Tag status onRFID Tag
ALL
Return Repaired Trolleys
UR 57 Identify repaired trolleys leaving the Repair Facility and timestamp to end repair cycle ALL