Trevor Sherman114 Dogwood Lane, Connoquenessing , PA 16027

(724) 355-7645 Trevor.Sherman6@gmail.com

www.linkedin.com/pub/trevor-sherman/2/64b/104

Account Management Report Creation Relationship Management

Proficient at various reporting tools. Experienced with creating detailed reports. Strong at creating Dashboards. Skilled in analyzing reports

Communication Skills Team Leader Reporting Time ManagementTraining Dashboards Problem Solving Project Management Analytical

PROFESSIONAL EXPERIENCE

H. J. Heinz Company , Warrendale PA June 2014-Current

Order Fulfillment Analyst: Monitor incoming purchase orders to ensure shipment is completed in a timely manner. Key Accomplishments:

Complete weekly and monthly scorecard reports to management Enter customer orders into SAP Manage and monitor finished goods inventory level at 10-20 different warehouses Coordinate current pricing and promotions with sales brokers   Design and produce monthly reports Coordinate sales forecasting, inventory management, purchase order preparation, supply and

distribution planning

Verizon Wireless, Warrendale PA October 2005-May 2014

Global Enterprise Advisor: Managed customer relationships and supporting all account activity by being the single point of contact for eight Fortune 500 companies. Key Accomplishments:

Managed projects for clients including account implementation, forecasting, and action planning

Partnered with sales and marketing to develop offers to reduce loss of business by 10% Elevated customer satisfaction from 5 to 10 on our products and services Provided daily project management on client accounts with custom client reports and

concurrence with contractual obligations Analyzed client usage reduce expenses by $25,000 monthly by offering alternative services Increased customer self-service utilization by 500 transactions a month by promoting benefits

and providing training of self-service tools Displayed expert negotiation and problem solving skills to resolve complex and non-routine

customer concerns

Trevor Sherman Page 3 Trevor.Sherman6@gmail.com

Verizon Wireless, Cranberry PA May 2003- October-2005

Coordinator Technical Support Representative: Provided support to customers via the telephone using product knowledge to resolve the customer's issue and restore the customer to fully functioning status.

Key Accomplishments:

Provided exceptional customer service and technical support for internal and external voice customers

Identified and resolved network applications issues Provided detailed information on how to set up/configure data and voice products

Verizon Wireless, Cranberry PA December 2002-May 2003

Senior Credit Order Operations Specialist: Provided support to potential high value customers based on their current credit score.

Key Accomplishments: Provided support on escalating customer service discrepancies Conducted credit analysis of potential customers Reported and corrected sales discrepancies

Verizon Wireless, Cranberry PA February 2002-December 2002

Credit Order Operations Specialist: Provided support to all aspects of a new customer. Key Accomplishments:

Explained and negotiated cellular service to existing customers Conducted credit analysis of potential customers Maintained accurate billing records Accountable for resolution of all customer issues

EDUCATION

Trevor Sherman Page 3 Trevor.Sherman6@gmail.com

Masters of Science in Competitive Intelligence Systems, December 2015Robert Morris University, Pittsburgh, Pennsylvania

Bachelor Degree in Applied Science in Computer Information Technology, July 2005University of Phoenix, Phoenix, Arizona

Skills Microsoft Access Microsoft Excel Microsoft Word Microsoft Power Point Cobol XLMiner SQL Server Reporting Services Congo’s SAP Hyperion