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Trends in Knowledge
Management Carla O’Dell, CEO Cindy Hubert, Executive Director of Delivery Services
SIKM 19 February 2013
#KM
2©2013 APQC. ALL RIGHTS RESERVED.
Agenda
1. Three Transformative
Forces2. KM trends 3. Promising
Development
3©2013 APQC. ALL RIGHTS RESERVED.
APQC’s Work in KM
1995- 1st global conference on KM Annual KM conference – 18 years 30 major research consortia Worked with over 500 organizations Huge collection of best practices, tools, cases, and
presentations in APQC’s Member Knowledge Base
4©2013 APQC. ALL RIGHTS RESERVED.
Example of APQC’s Membership
Premier Inc.
5©2013 APQC. ALL RIGHTS RESERVED.
2012 Americas MAKE Award
Congratulations to 8th time MAKE Award Winner APQC and to all the 2012 Americas Most Admired Knowledge Enterprises award winners
Amazon.com Apple APQC ConocoPhillips * Ecopetrol *
Fluor Google IBM * Microsoft * Schincariol
6©2013 APQC. ALL RIGHTS RESERVED.
1. Three Transformative Forces
Consumerization of IT
Social Media Goes
to Work
Age of Analytics
7©2013 APQC. ALL RIGHTS RESERVED.
2. It Takes Three Years to Make a Trend
#KM
8©2013 APQC. ALL RIGHTS RESERVED.
2. KM TRENDS
A. Desire grows to embed KM in the flow of workB. KM’s technology portfolio expand
1. SharePoint dominates as a standard KM platform, but the KM portfolio grows
2. Enterprise social networking and microblogging find some homes
3. Personalization of search results is goal4. Mobile access: KM needs an app for that
C. Using analytics to tie results to KM
9©2013 APQC. ALL RIGHTS RESERVED.
A. Embedding KM in the Flow of Work
10©2013 APQC. ALL RIGHTS RESERVED.
Above the Flow
•KM Program: governance, strategy, design, implementation and measurement•Asking experts to evaluate every best practice •Asking users to stop and rank, rate or share
In the Flow
•Build sharing and capture into work flow•Build learning cycles into projects and processes•Observe and analyze behavior•Capture dialogue•Create an enterprise wide approach
11©2013 APQC. ALL RIGHTS RESERVED.
B. KM’s Technology PortfolioPoll: Does your organization use SharePoint as its KM repository?
Yes; 65%
No; 35%
N=129
12©2013 APQC. ALL RIGHTS RESERVED.
“Smartphones and Tablets Drive 7 Percent of U.S. Digital Traffic”
“IPads Outstrip iPhones in Internet Traffic”
Tablets account for 40% of Internet access in Brazil.
(Comscore April 2012)
Mobile Devices
80% of the world’s population has a cell phone subscription
The Weather Channel gets more traffic from phones and tablets than it does from the desktop.
(Digiday http://t.co/2ch3ZYOI)
13
Mobile Technology
Billions of people communicate, socialize and trade in real time using one handheld device from anywhere in the world.
Source: PMI Global Dynamics of Innovation and Program Management
3. Promising Development:Using Analytics to Tie KM to Business Results
• Predictive (Knowledge) analytics emerges out of business and social analytics
• KM maturity tied to results
15©2013 APQC. ALL RIGHTS RESERVED.
Knowledge AnalyticsSM
Big DataSocial Analytics
Sentiment
Analysis
PredictiveAnalytics CONTENT AND
TEXT ANALYSIS
Network AnalysisBusiness
Analytics WorkforceAnalytics
Expert Systems
Recommendation Systems
16©2013 APQC. ALL RIGHTS RESERVED.
Tying Knowledge Sharing Behaviors to Business ResultsIn the Flow
17©2013 APQC. ALL RIGHTS RESERVED.
Tying Knowledge Sharing Behaviors to Business Results (cont’d)
18©2013 APQC. ALL RIGHTS RESERVED.
Higher Knowledge Management Maturity = 2x Better Financial
Performance*
Ad Hoc Knowledge
Applied Knowledge
LeveragedKnowledge
DynamicKnowledge
APQC’s Levels of Knowledge Management Maturity™
* 2010 Research: Yokell, M.R.
19©2013 APQC. ALL RIGHTS RESERVED.
Does KM Maturity Matter to Customers?“To what degree do your internal KM capabilities matter* to your customers/stakeholders?”
A very significant factor
A significant factor
A moderately important factor
A small factor
Not a factor in their deliberations
0% 20% 40% 60% 80% 100%
8%
29%
24%
26%
12%
Percentage of responses
N=116
*“matter” = affect their purchasing or funding decisions of your products and services
20©2013 APQC. ALL RIGHTS RESERVED.
Does KM Maturity Matter to Customers? SIKM“To what degree do your internal KM capabilities matter* to your customers/stakeholders?”
*“matter” = affect their purchasing or funding decisions of your products and services
n= 14
Conference LogisticsMay 2–3 at The Houstonian Hotel, Club & Spa
ThemeUsing KM to Boost Creativity, Innovation, & CompetitivenessAs organizations race to stay on the leading edge, leaders are looking to translate new tools into better products and services, smarter decisions, and happier customers. Explore the knowledge and knowledge processes organizations are using to boost creativity, innovation, and competitiveness.
Breakout Session Speakers Accenture, APQC, Aspen Technology, Conoco Phillips, Deloitte Touche, Ernst & Young, ExxonMobil, Kraft Food Groups, Marathon Oil, Nalco, Northrop Grumman, Petrobras SA, Pfizer Global Supply, Unisys, Vale
Workshops Logistics April 29–May 1 at APQC’s Headquarters & The Houstonian Hotel, Club & Spa
Workshops Offered• Knowledge Management Strategy (Apr 29)• Knowledge Elicitation: An Approach to Retain Valuable Knowledge (Apr 30–May 1)• Communities of Practice: KM’s Killer App (Apr 30)• Measuring the Impact of Knowledge Management (Apr 30)• Knowledge Mapping (May 1)• Change Marketing: A Different Way to View Change (May 1)
Visit www.apqc.org/kmconf13 for full conference details.
Keynotes
Dr. Carla O'Dell CEO, APQC
David EaglemanRenowned Neuroscientist
and International Bestselling Author
Charles DuhiggBestselling Author
Matthew Heim, Ph.D. Independent Innovation and
Strategy Advisor
22©2013 APQC. ALL RIGHTS RESERVED.
Your Turn: Discussion and Q&A
Transformative Forces
Predictions and Promising Developments
KM: What’s Trending?
23©2013 APQC. ALL RIGHTS RESERVED.