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Transport AdministrationStockholm County Council
Sweden's roadmap for a national integrated and interoperable ticketing
and fare management
Anders LindströmCEO Stockholm Public Transport
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
1
Operating costs and maintanaceca 10,5 mdr/SEK
year
2,7 million boardings/day
Every summer boat traffic to 270
piers
74% of the SL-traffic
is operated on renewable fuel
SL has 80% market share of
the morning rushhour
Short facts about our transport systemShort facts about our transport system
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
Short facts about our passengersShort facts about our passengers
76% satisfied passengers
(Special transport 88%)
763 000passengers
per day
10 700 special tranports journeys
per day
sl.se has160 000 visitors
per day
Passengers Waxholmsbolaget
4 million/year
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
Transport AdministrationStockholm County Council
The Stockholm region’s challenges
The strain on public transport is increasing which leads to:– Greater need for investment
and development– Increased costs
A fundamental issue is that:– Public transport can be
developed by at least the same rate as population growth
– The whole transport system is planned so that public transports market share will increase
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
4
Transport AdministrationStockholm County Council
Strategic Principles of Stockholm and large parts of the industry
Use the investments!
Balance the objectives!
What's the difference in technique?
Lowest common denominator!
Public Transport Act!
Customer focus!
Validation!
Stockholm is growing!
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
5
National travel planner with purchase function
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
6
Transport AdministrationStockholm County Council
Purpose and targets!
To simplify for the seldom traveler to find and purchase, their journey is presented in a national travel planner with purchase function
Target image:– Simplify for seldom traveler on this journey to buy tickets
for public transport– Simplify travelling over the county boundaries– Simplify travelling with different actors– Simplify integration with commercial traffic
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
7
Transport AdministrationStockholm County Council
Principals Focus on the need for the traveller
– Thereafter focus on the technical aspects
Geographical perspective– Regional and national
New Law "The public transport act"– Challenges with commercial and subsidized public
transport
Current technology limits and boundaries shall not be controlling– Payment systems and traffic information should
approach each other, and not be separate systems
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
8
Transport AdministrationStockholm County Council
What is the project about, and not?
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
Ticketing and payment projects is an arena for collaboration
on ticketing and payment systems.
It’s not a development arena for ticketing and payment
systems. Development takes place in each player.
The ticket and payment project interacts branch players
around common standards and common interfaces.
The goal is to link the actors system and make it easy for our
customers to buy tickets in public transport.
Success requires a clear commitment from the branch!
The project identified, early, areas that the customer found
lacking in the system which are meant to be solved by each
actor.
9
Transport AdministrationStockholm County Council
21 counties - a challenge for Swedish public Transport
Sweden consists of 21 counties Each county represents a public
transport authority Each county has its own political
ruling Each county includes several
municipalities (a total of 290 pcs) Getting all the country's political wills
to cooperate with commercial actors is a challenge !
Three counties account for about 80% of the country's public transport
Tot pop. 2,2 milj.
336 pop/km2
Tot.pop 1,6 milj. 68 pop/km2
Tot.pop 1,3 milj. 116pop/km2
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
10
Transport AdministrationStockholm County Council
How to do it?
Gradual development– Priority 1: "Here and Now"
Vital interest to the current system to work out
– Priority 2: "With the existing system" Improve and assist travellers
– Priority 3: "What comes after the existing system?”
– Cooperation with other major regional public transport actors
– Nordic context
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
11
Transport AdministrationStockholm County Council
The stakeholders!
It’s important and essential to identify and involve the different stakeholders early– The involvement should be
an iterative process throughout the project
– Easier said than done ... Do not underestimate the
effect when everyone has the opportunity to be involved
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
12
Transport AdministrationStockholm County Council
2. Method for machine reading of
tickets (paper / mobile / other
screen)
132014-
062015-
062016-
062017-
062018-
062019-
062020-
06
1. Journey Planner that
supports purchase
3. Sell each other's tickets in their own apps
4. Guideline for symbols and
messages
5. Pay by credit card in
connection with the journey
6. Common method for automatic
identification of customer / ticket
7. Standard relating to technical interfaces receives ticket and payment system
8. National architecture regarding ticketing and payment system that
enables interaction with other service providers
There’s more to come!
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
13
The 8 targets on a timeline
Additional informationAppendix
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
14
Transport AdministrationStockholm County Council
Tickets
Paper– Zone– Special tickets
Mobile– Text message based tickets
Electronic– Zone– Purse – ”Reskassa”– Short tickets i.e. 24/72 hrs. and weekly pass– Long tickets i.e.. 30, 90 and 360 days
04/19/23
Anders Lindström Sweden's roadmap for a national integrated and
interoperable ticketing and fare management
15