Transnational Skill Standards Phlebotomy Technician · · 2018-01-10TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY Transnational Skill Standards Phlebotomy Technician REFERENCE

TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY

Transnational Skill Standards

Phlebotomy Technician

REFERENCE ID: TOS/HSS Q 0501

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1


Mapping for Phlebotomy Technician (HSS/Q0501) with UK Role

Profile Level 2 in Phlebotomist

Link to Indian Qualification Pack: http://www.nsdcindia.org/sites/default/files/files/qp-

phlebotomy-technician.pdf

Link to UK Qualification: https://tools.skillsforhealth.org.uk/roles_directory/ Role ID: 0010

How to Read this Document

This document has two sections - Section I and Section II.

Section I: Compares the NOS listing in the Indian QP - Phlebotomy technician (HSS/Q0501)

with Phlebotomist in UK Role Profile Level 2.

Section II: Compares the competencies described in each of the Indian NOS with those of UK.

The language of the compared competencies of the two countries differs. However, the

competency pointers of the described competency can be mapped. Wherever the

competency pointer maps it is reported as ‘None’ under the column ‘Gap in Indian NOS’.

Wherever the competency pointers do not map, it is identified as a gap and the

corresponding UK competency is noted under the column ‘Gap in Indian NOS’.

Usage of Benchmarked Transnational Standards

There will be two types of users of these benchmarked standards. One type will be of

those individuals who are already trained and are certified on the corresponding Indian

QP. This set of individuals will have to undergo a bridge course comprising of the

identified gaps only. Thereafter, they will be assessed under the aegis of a UK Awarding

body through the Indian SSC on the competency portions acquired via the bridge course.

All qualifying individuals will be awarded a co-branded certificate comprising of logo of

Skill India, Indian SSC and UK Awarding Body.

Those individuals who wish to be certified afresh will have to undergo training on both

the Indian QP and the gaps in the Indian NOS with regard to UK competencies.

Thereafter, they will be assessed under the aegis of a UK Awarding body through the

Indian SSC and they will obtain a co-branded certificate comprising of logo of Skill India,

Indian SSC and UK Awarding Body.

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2

http://www.nsdcindia.org/sites/default/files/files/qp-phlebotomy-technician.pdf

http://www.nsdcindia.org/sites/default/files/files/qp-phlebotomy-technician.pdf

https://tools.skillsforhealth.org.uk/roles_directory/


Section I: NOS Mapping of Phlebotomy Technician (HSS/Q0501) with Phlebotomist /NOS

in UK Role Profile Level 2

NOS Mapping: A Summary Indian NOS Code

Indian NOS UK NOS Code UK NOS Remarks, if any

HSS/ N 0501 Interpret test request forms

CHS132.2012 Obtain venous blood samples

HSS/ N 0502 Prepare an appropriate site for obtaining blood samples


HSS/ N 0503 Prepare and maintain necessary equipment and supplies


HSS/ N 0504 Draw blood specimens from patients using correct techniques


HSS/ N 0505 Prepare and label the blood samples for test, procedures and identification purposes


HSS/ N 0506 Transport the blood/ urine/ stool/ tissue to the laboratory


Two of UK NOS are covered in one Indian NOS

CHS182 Transport specimens/samples

HSS/ N 0507 Assist the patient before, during and after collection of the specimen


HSS/ N 0508 Update patient records CHS132.2012 Obtain venous blood samples

HSS/ N 0509 Follow all safety and infection control procedures

IPC5.2012 Minimise the risk of exposure to blood and body fluids while providing care

HSS/N 9601 Collate and Communicate Health Information

GEN97 Communicate effectively in a healthcare environment

HSS/N 9602

Ensure availability of medical and diagnostic supplies

GEN7 Monitor and manage the environment and resources during and after clinical / therapeutic activities

HSS/ N 9603

Act within the limits of one’s competence and authority

GEN63 Act within the limits of your competence and authority

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HSS/ N 9604

Work effectively with others

SCDHSC0241 Contribute to the effectiveness of teams

HSS/ N 9605

Manage work to meet requirements

HT4 Manage and organize your own time and activities

HSS/ N 9606

Maintain a safe , healthy and secure working environment

PRO HSS1 Make Sure Your Own Actions Reduce Risks to Health and Safety

Three of UK NOS are covered in one Indian NOS

GEN96 Maintain health, safety and security practices within a health setting

SCDHSC0022 Support the health and safety of yourself and individuals

HSS/ N 9607

Practice code of conduct while performing duties

SCDHSC0023 Develop your own knowledge and practice

HSS/ N 9609

Follow biomedical

waste disposal

protocols

IPC7.2012 Safely dispose of healthcare waste, including sharps, to prevent the spread of infection

Two of UK NOS are covered in one Indian NOS

IPC5.2012 Minimise the risk of exposure to blood and body fluids while providing care

HSS/ N 9611

Monitor and assure quality

GEN23 Monitor your own work practices

IPC2.2012 Perform hand hygiene to prevent the spread of infection

No mapping with Indian NOS

IPC4.2012 Minimise the risk of spreading infection by cleaning, disinfection and storing care equipment


PMWRV1 Make sure your actions contribute to a positive and safe working culture


SCDHSC0024 Support the safeguarding of individuals

No mapping with Indian

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NOS

SCDHSC0234 Uphold the rights of individuals


CHS169 Comply with legal requirements for maintaining confidentiality in healthcare


CFA_BAD332 Store and retrieve information using a filing system


ESKITU020 Use digital communications


CHS36 Provide basic life support


CHS228 Control adverse events which arise during an individual's healthcare procedure


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Section II: Compares the competencies in Indian NOS with those of UK NOS

NOS Mapping Descriptions

Indian QP Title Phlebotomy technician

Level 3

UK Qualification Phlebotomist Role Profile

Level 2

Indian QP Code HSS/ Q 0501 UK Qualification Code Role ID 0010

Indian NOS Interpret test request

forms

UK NOS Obtain venous blood

samples

Indian NOS Code HSS/N 0501 UK NOS Code CHS132.2012

Scope Obtaining informed

consent from

patient/donor prior to

carrying out any treatment

or procedure , Defining

complete patient

identification procedures ,

Identifying potential

patient identification

errors that can occur ,

Demonstrating correct

patient identification

Overview This standard covers the

use of

venepuncture/phlebotomy

techniques and

procedures to obtain

venous blood samples

from individuals for

investigations.

Indian NOS Prepare an appropriate

site for obtaining blood

samples


samples

Indian NOS Code HSS/N 0502 UK NOS Code CHS132.2012

Scope · Selecting the right tools

to use based on the test

and patient characteristics

· Cleaning the site using

correct motions

· Finding the vein to obtain

blood

· Applying the ourniquet

after finding a good vein


use of


techniques and




investigations.

Indian NOS Prepare and maintain

necessary equipment and


samples

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supplies

Indian NOS Code HSS/N/ 0503 UK NOS Code CHS132.2012

Scope Using certain materials or

tools on a daily basis that

is required to obtain

blood,

Maintaining supplies and

stocks for avoiding running

out of materials before the

end of the procedure


use of


techniques and




investigations.

Indian NOS Draw blood specimens

from patients using

correct techniques


samples


Scope The methods of blood

collection , The aspects of

blood taking and the

correct procedures ,

Anatomical and

physiological

considerations in choosing

appropriate sites for

venepuncture


use of


techniques and




investigations.

Indian NOS Prepare and label the

blood sample for test,

procedures and

identification purposes


samples


Scope

Scope

Labelling the blood

samples with the

identification information

required by the

protocol or laboratory ,

Selecting the correct tube

for the test, labelling it

with

the correct name, and

Overview

Overview

This standard covers the

use of


techniques and




investigations.

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putting down the patient's

information

Indian NOS Transport the blood

samples to the laboratory


samples


Scope Transferring the blood unit

to a proper storage

container according to the

blood

centre requirements ,

Ensuring that collected

blood samples are stored

and delivered

to the laboratory with

completed

documentation, at the

recommended

temperature, and in a

leak-proof, closed

container


use of


techniques and




investigations.

Indian NOS Assist the patient before,

during and after the

collection of the blood

specimen


samples


Scope Putting patient at ease

before, during and after

the collection of blood

specimen,

Giving information,

support and reassurance

to the individuals


use of


techniques and




investigations.

Indian NOS Update patient records UK NOS Obtain venous blood

samples


Scope Performing Computer data

entry of patient

information and blood test


use of


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results , Updating patients

records and keeping track

of the data and

information

techniques and




investigations.

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9


Competency Mapping

Performance Criteria - Indian NOS

Performance Criteria - UK NOS Gaps in Indian NOS

HSS/N0501: Interpret test request forms: To be competent, the user/individual on the job must be able to-

Obtain venous blood samples: You must be able to-

PC1. Introduce themselves to

the patient, and ask the patient

to state their full name and

date of birth

PC2. Check that the laboratory

form matches the patient’s

identity (i.e., match the

patient's details with the

laboratory form, to ensure

accurate identification)

PC3. Ask whether the patent

has allergies, phobias or has

ever fainted during previous

injections or blood draws

PC4. Check if the patient is

anxious or afraid, reassure the

person and ask what would

make them more comfortable

PC5. Discuss the test to be

performed and obtain verbal

consent and ensure that the

patient has understood the

procedure

PC6. Take relevant history of

the patient covering health and

high-risk behaviour

PC7. Take account of current

and recent medications or

chronic infections

PC8. Take history of prolonged

bleeding or a past diagnosis of

bleeding disorders

PC9. Ask for informed written

consent to the patient

P2. give the individual relevant information, support and reassurance in a manner which is sensitive to their needs and concerns P3. gain valid consent to carry out the planned activity P10. promptly identify any indication that the individual may be suffering any adverse reaction/event to the procedure and act accordingly

None

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HSS/N0502: Prepare an appropriate site for obtaining blood samples: To be competent, the user/individual on the job must be able to-


PC1. Extend the patient’s arm

and inspect the antecubital

fossa or forearm

PC2. Locate a vein of a good

size that is visible, straight and

clear without damaging the

nerve or artery

PC3. Insert the needle at the

right site where veins are not

diverting to avoid chances of

haematoma

PC4. Locate the vein correctly

for determining the correct size

of needle

PC5. Apply the tourniquet

about 4–5 finger widths above

the venepuncture site and re-

examine the vein

P4. select and prepare: an appropriate site P5. apply, use and release a tourniquet at appropriate stages of the procedure P8. take appropriate action to stimulate the flow of blood if there is a problem obtaining blood from the selected site, or choose an alternative site

None

HSS/N0503: Prepare and maintain necessary equipment and supplies: To be competent, the user/individual on the job must be able to-


PC1. Collect all the equipment

needed for the procedure and

place it within safe

and easy reach on a tray or

trolley, ensuring that all the

items are clearly

visible

PC2. Collect the list of

equipment that includes sterile

glass or plastic tubes with

rubber caps ,Vacuum-

extraction blood tubes ,Glass

tubes with screw caps

,A sterile glass or bleeding pack

P4. select and prepare: appropriate equipment for obtaining the venous blood

None

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(collapsible) if large quantities

of blood are to

be collected, well-fitting, non-

sterile gloves, an assortment of

blood-sampling

devices that includes safety-

engineered devices or needles

and syringes of

different sizes, a tourniquet,

alcohol hand rub, 70% alcohol

swabs for skin

disinfection, gauze or cotton-

wool ball to be applied over

puncture site,

laboratory specimen labels,

writing equipment, laboratory

forms , leak-proof

transportation bags and

containers, a puncture-resistant

sharps container

PC3. Ensure that the rack

containing the sample tubes is

close to the phlebotomist but

away from the patient, to avoid

it being accidentally tipped over

HSS/N0504: Draw blood specimens from patients using correct techniques: To be competent, the user/individual on the job must be able to-


PC1. Anchor the vein by holding

the patient’s arm and placing a

thumb below the venepuncture

site

PC2. Ask the patient to form a

fist so the veins are more

prominent

PC3. Enter the vein swiftly at a

30 degree angle or less, and

continue to introduce the

needle along the vein at the

P6. gain venous access using the selected blood collection system, in a manner which will cause minimum discomfort to the individual P7. obtain the blood from the selected site:

1. in the correct containeraccording to investigationrequired2. in the correct volume

P11. remove blood collection

None

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easiest angle of entry

PC4. Release the tourniquet

before withdrawing the needle

once sufficient blood has been

collected

PC5. Withdraw the needle

gently and apply gentle

pressure to the site with a clean

gauze or dry cotton-wool ball

PC6. Ask the patient to hold the

gauze or cotton wool in place,

with the arm

extended and raised

PC7. Ask the patient not to

bend the arm, because doing so

causes a haematoma

PC8. Use appropriate

equipment if required

PC9. Perform hand hygiene (if

using soap and water, dry

hands with single-use towels)

equipment and stop blood flow with sufficient pressure at the correct point and for the sufficient length of time to ensure bleeding has stopped P12. apply a suitable dressing to the puncture site according to guidelines and/or protocols, and advise the individual about how to care for the site

HSS/N0505: Prepare and label the blood sample for test, procedures and identification purpose: To be competent, the user/individual on the job must be able to-


PC1. Label blood sample so that

the results of the test match

the patient

PC2. Use the key elements in

labelling that include patient's

surname, first and

middle and patient's ID number

PC3. Make sure that both of the

above MUST match the same

on the requisition

form

PC4. Make sure that Date, time

and initials of the phlebotomist

must be on the label of EACH

P1. apply standard precautions for infection prevention and control any other relevant health and safety measures P13. label blood samples clearly, accurately and legibly, using computer prepared labels where appropriate P14. place samples in the appropriate packaging and ensure the correct request forms are attached P15. place samples in the nominated place for collection and transportation, ensuring

None

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tube

PC5. Make sure that automated

systems include labels with bar

codes.

PC6. Discard the used needle

and syringe or blood sampling

device into a puncture resistant

sharps container

PC7. Check the label and forms

for accuracy. The label should

be clearly written with the

information required by the

laboratory, which is typically

the patient’s first and last

names, file number, date of

birth, and the date and time

when the

blood was taken

PC8. Discard used items into

the appropriate category of

waste. Items used for

phlebotomy that would not

release a drop of blood if

squeezed (e.g. gloves)

may be discarded in the general

waste, unless local regulations

state otherwise

PC9. Perform hand hygiene

PC10. Recheck the labels on the

tubes and the forms before

dispatch

the blood is kept at the required temperature to maintain its integrity

HSS/N0506: Transport the blood samples to the laboratory: To be competent, the user/individual on the job must be able to-


PC1. Immediately transport the

specimen to the Laboratory

PC2. Use one requisition for

each blood culture set,

indicating the site used and

P14. place samples in the appropriate packaging and ensure the correct request forms are attached P15. place samples in the nominated place for collection

None

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time collected

Scope: Transferring the blood

unit to a proper storage


blood centre requirements ,

Ensuring that collected blood

samples are stored and

delivered to the laboratory with

completed documentation, at

the recommended

temperature, and in a leak-

proof, closed container

and transportation, ensuring the blood is kept at the required temperature to maintain its integrity P17. ensure immediate transport of the blood to the relevant department when blood sampling and investigations are urgent

HSS/N0507: Assist the patient before, during and after the collection of the blood specimen: To be competent, the user/individual on the job must be able to-


PC1. Deal with patients and be

able to calm them

PC2. Work well under pressure

and communicate effectively

with the patients

PC3. Converse with patients to

allay fear of procedure

PC4. Maintain standards for

quality care for patients

PC5. Assist the patient before,

during and after collection of

blood specimen

PC6. Greet patients and assist

them in proper specimen

collection methods

PC7. Provide a calm

environment for patients in

which blood samples are drawn

P2. give the individual relevant information, support and reassurance in a manner which is sensitive to their needs and concerns P10. promptly identify any indication that the individual may be suffering any adverse reaction/event to the procedure and act accordingly

None

HSS/N/0508: Update patient records: To be competent, the user/individual on the job must be able to-


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PC1. Keep patients record

carefully

PC2. Update patient medical

record

PC3. Perform basic clerical tasks

PC4. Clearly check label of

blood samples

PC5. Keep track of patient data

and information

PC6. Maintain safety and

sanitation records

PC7. Utilize medical databases

or other computer programs

P16. document all relevant information clearly, accurately and correctly in the appropriate records

None

P7. obtain the blood from the selected site: 3. in the correct order when taking multiple samples

P9. mix the blood and anti-coagulant thoroughly when anti-coagulated blood is needed

Knowledge & Understanding:

Organisational Context

HSS/N/0501-08


KA1. Relevant legislation,

standards, policies, and

procedures followed in the

hospitals/ laboratories/ medical

centres

KA2. How to engage with the

medical officer for support in

case the situation is beyond

one’s competence

KA3. The role and importance

of the phlebotomy technician in

supporting operations

KA5. How to meets

organizational expectations as

defined by the Employee

Standards of Performance,

K1. the current European and National legislation, national guidelines, organisational policies and protocols in accordance with any Clinical/ Corporate Governance which affect your work practice in relation to obtaining venous blood samples K2. your responsibilities and accountability in relation to the current European and National legislation, national guidelines and local policies and protocols and any Clinical/ Corporate Governance K3. the duty to report any acts or omissions in care that could

None

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organization’s policies and

procedures, and the

organization's strategic goals

KA6. How to follow employee

policies and procedures

be detrimental to yourself, other individuals or your employer K5. the importance of working within your own sphere of competence and seeking advice when faced with situations outside your sphere of competence 30. the importance of immediately reporting any issues which are outside your own sphere of competence without delay to the relevant member of staff


Technical Knowledge HSS/N

0501


KB1. How to establish a routine

that is comfortable for patient

in preparing for blood specimen

collection

KB2. Verify the fact that a

Patient is the same as the one

described on the

requisition or physician order

KB3. How the patient’s name,

medical record number and

date of birth information on the

ID armband must exactly match

the information on the

laboratory requisition or label

KB4. All protocols for

establishing the identification

of patient

KB5. All safety and hygiene

measures

KB6. Basic medical terms and

principles related to

phlebotomy

K4. the importance of obtaining positive confirmation of individuals' identity and consent before starting the procedure, and effective ways of getting positive identification K6. the importance of applying standard precautions to obtaining venous blood samples and the potential consequences of poor practice K7. how infection is spread and how its spread may be limited - including how to use or apply the particular infection control measures needed when working with blood K8. the structure of blood vessels K9. the position of accessible veins for venous access in relation to arteries, nerves and other anatomical structures K10. blood clotting processes and factors influencing blood clotting K11. the contra-indications and

None


Technical Knowledge

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HSS/N0502 changes in behaviour and condition, which indicate that the procedure should be stopped, and advice sought K12. the concerns which individuals may have in relation to you obtaining venous blood K13. how to prepare individuals for obtaining venous blood, including how their personal beliefs and preferences may affect their preparation K14. what is likely to cause discomfort to individuals during and after obtaining venous blood, and how such discomfort can be minimised K15. common adverse reactions/events to blood sampling, how to recognise them and the action(s) to take if they occur K16. the type and function of different blood collection systems K17. what dressings are needed for different types of puncture sites, how to apply and what advice to give individuals on caring for the site K18. the factors to consider in selecting the best site to use for venous access K19. the equipment and materials needed for venepuncture/ phlebotomy and how to check and prepare blood collection systems K20. the importance of ensuring venous access sites are cleaned effectively, and how and when this should be done K21. the correct use of tourniquets

KB1. How to locate and

determine a site suitable for

puncture

KB2. How to clean and prepare

the suitable site for

venipuncture

None


Technical Knowledge

HSS/N0503

KB1. How to make sure

everything is well stocked

KB2. How blood collection

needles are used to perform a

venipuncture

KB3. How tourniquets are used

to build pressure in the vein

and allow blood to flow easily

into vials

KB4. How to use needle holders

that attaches the needle to a

vial

KB5. How to use vacuum tubes

or vials that have different tops

that are used to distinguish

which vial to use

KB6. How to place gauze on the

site of the blood draw

None


Technical Knowledge

HSS/N0504

KB1. How to puncture only the

uppermost wall of the vein

KB2. How to remove the

tourniquet before removing the

needle

KB3. How to use the major

superficial veins

None

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KB4. How to make sure the

needle fully penetrates the

upper most wall of the vein.

KB5. How to apply pressure to

the venipuncture site

KB6. How to prevent

haemolysis (which can interfere

with many tests)

KB7. How to mix tubes with

anticoagulant additives gently

5-10 times

KB8. How to avoid drawing

blood from a hematoma

KB9. How to avoid drawing the

plunger back too forcefully, if

using a needle and

syringe, or too small a needle,

and avoid frothing of the

sample

KB10. How to make sure the

venipuncture site is dry

KB11. How to avoid a probing,

traumatic venepuncture

KB12. How to avoid prolonged

tourniquet application or fist

clenching

K22. the importance of correctly and safely inserting and removing needles K23. how to recognise an arterial puncture, and the action to take if this occurs K24. the factors involved in the procedure which could affect the quality of the blood K25. the remedial action you can take if there are problems in obtaining blood K26. the complications and problems may occur during venepuncture, how to recognise them and what action(s) to take K27. when and how to dress venous puncture sites K28. the information that needs to be recorded on labels and other documentation K29. the importance of completing labels and documentation clearly, legibly and accurately


Technical Knowledge

HSS/N0505

KB1. Verify the fact that a

Patient is the same as the one

described on the requisition or

physician order

KB2. How the patient’s name,

medical record number and

date of birth information on the

ID armband must exactly match

the information on the

laboratory requisition or label

None

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19




KB3. All protocols for

establishing the identification

of patient


measures



phlebotomy


Technical Knowledge

HSS/N0506

KB1. All protocols for blood

sample transport


measures



phlebotomy

None


Technical Knowledge

HSS/N0507

KB1. All protocols during the

procedure


measures KB3. Basic medical

terms and principles related to

phlebotomy

None


Technical Knowledge

HSS/N0508

KB1. All protocols for updating

and maintaining patient’s

records


measures



None

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phlebotomy

*General Note: In the HSSC NOS, Range statement is not separated out. It is integrated

holistically into the PCs and technical knowledge within the QPs.

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21


Section II continued: Compares the competencies in Indian NOS with those of UK NOS



Level 3

UK Qualification Phlebotomist Role

Profile Level 2


Indian NOS Code Transport the blood

samples to the

laboratory

UK NOS Code Transport

specimens/samples

Indian NOS HSS/N/ 0506 UK NOS CHS182

Scope Transferring the blood

unit to a proper

storage container

according to the blood

centre requirements ,

Ensuring that collected

blood samples are

stored and delivered

to the laboratory with

completed

documentation, at the

recommended

temperature, and in a

leak-proof, closed

container

Overview This standard covers

the transportation of

specimens, samples

and donations

between departments

and sites. The

transportation may be

by hand, trolley,

vehicle or airplane.

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22


Competency Mapping



Transport the blood samples to the laboratory: To be competent, the user/individual on the job must be able to-


PC1. Immediately transport the

specimen to the Laboratory

PC2. Use one requisition for

each blood culture set,

indicating the site used and

time collected

Scope: Transferring the blood

unit to a proper storage


blood centre requirements ,

Ensuring that collected blood

samples are stored and

delivered to the laboratory with

completed documentation, at

the recommended

temperature, and in a leak-

proof, closed container

P1. assess the risks and

requirements for transport for

each specific specimen/sample

P2. follow the appropriate

standing operating procedures,

policies and protocols for the

method of packaging and

transporting

specimens/samples

P3. prepare and accurately

update relevant records of

specimens/samples

transported and store them in

correct locations for access by

authorised people

P5. inform intended recipient

of the specimen/sample of

despatch date, time, method

and expected arrival, where

urgency, risk or specification

requires it

None

P4. communicate required

information to others clearly,

accurately and in a timely

fashion

P6. take appropriate action to

respond to an unexpected

situation, problem or event

P7. report incidents of failure of

normal transport arrangements

in a timely manner to relevant

others so that appropriate

action can be taken

P8. handle specimens/samples

for transport safely and wear

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23




suitable protective clothing as

appropriate

P9. ensure that the

specimen/sample is

transported safely and

appropriately and arrives as

required at its destination








centres

KA2. How to engage with the

medical officer for support in

case the situation is beyond

one’s competence




KA5. How to meets

organizational expectations as

defined by the Employee

Standards of Performance,

organization’s policies and

procedures, and the

organization's strategic goals

KA6. How to follow employee


K1. relevant statutory, regulatory and legislative requirements and guidance K2. the relevant standard operating procedures, policies and their importance K3. your limitations to practice and an understanding of the importance of working within these in a clinical context

None


Technical Knowledge


KB1. All protocols for blood

sample transport


measures



phlebotomy

K4. specific health and safety around the transportation of specimens/samples including the correct type and use of protective clothing K6. the range of appropriate methods of transport available for the specimen/sample type and how to access them

None

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24




K7. factors affecting safety and integrity of specimens/samples when preparing and packing for transport

K5. how to communicate with individuals to explain procedures and reassure, including those with special needs K8. the importance of including relevant documents with specimens/samples and the range of relevant records associated with transportation and how to prepare, update and maintain K9. the requirements for notification of recipients K10. relevant corrective action and options when dealing with transport difficulties or non-arrival of specimens/samples K11. the requirements and methods for dealing with damage, spillage and decontamination



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25





Level 3


Profile Level 2


Indian NOS Follow all safety and

infection control

procedures

UK NOS Minimise the risk of

exposure to blood and

body fluids while

providing care

Indian NOS Code HSS/N/ 0509 UK NOS Code IPC5.2012

Scope Understanding of

laboratory safety and

infection control,

which is paramount on

the job , Taking care in

practicing precautions

to control infection ,

Understanding of all

safety and infection

control procedures

Overview This standard concerns

minimising the risk, to

yourself and others, of

infection as a result of


other body fluids while

providing care. It

applies to all health

and social care

environments,

including community

and domiciliary

settings and

ambulance care

settings. Injuries from

sharps, bites and

splashes are common

types of incidents

reported. Injuries from

contaminated sharps

pose the greatest risk

of acquiring blood

borne infections. If you

are not exposed to

blood or other body

fluids or contaminated

items of equipment or

waste there is no risk

of acquiring blood

______________________________________________________________________________________________________

26


Scope Overview borne infections from

patients/service

users/staff. Cleaning

and disinfecting are

the terms that are

used in this standard

however in some areas

the term

decontamination is

used. Decontamination

is an umbrella term

which incorporates

cleaning, disinfecting

and sterilising as

appropriate.

Indian NOS Follow biomedical

waste disposal

protocols

UK NOS Minimise the risk of


body fluids while

providing care

Indian NOS Code HSS/N/ 9609 UK NOS Code IPC5.2012

Scope

Scope

Classification of the

Waste Generated,

Segregation of

Biomedical Waste ,

Proper collection and

storage of Waste

Overview

Overview

This standard concerns

minimising the risk, to

yourself and others, of

infection as a result of


other body fluids while

providing care. It

applies to all health

and social care

environments,

including community

and domiciliary

settings and

ambulance care

settings. Injuries from

sharps, bites and

splashes are common

types of incidents

reported. Injuries from

contaminated sharps

pose the greatest risk

of acquiring blood

______________________________________________________________________________________________________

27


borne infections. If you

are not exposed to

blood or other body

fluids or contaminated

items of equipment or

waste there is no risk

of acquiring blood

borne infections from

patients/service

users/staff. Cleaning

and disinfecting are

the terms that are

used in this standard

however in some areas

the term

decontamination is

used. Decontamination

is an umbrella term

which incorporates

cleaning, disinfecting

and sterilising as

appropriate.

______________________________________________________________________________________________________

28


Competency Mapping



HSS/N0509: Follow all safety and infection control procedures: To be competent, the user/individual on the job must be able to-

Minimise the risk of exposure to blood and body fluids while providing care: You must be able to-

PC1. Wear gloves and a lab coat

or gown when handling

blood/body fluids

PC2. Change gloves after each

patient or when contaminated

PC3. Wash hands frequently

PC4. Dispose of items in

appropriate containers

PC5. Dispose of needles

immediately upon removal

from the patient's vein.

PC6. Clean up any blood spills

with a disinfectant such as

freshly made 10% bleach

PC7. Wash the contaminated

area well with soap and water

PC9. Practice hygiene for the

patient's protection. When

wearing gloves, change them

between each patient and wash

your hands frequently

PC10. wear a clean lab coat or

gown always

P2. consider the risks of

exposure to blood and/or other

body fluids before, during and

after each activity you

undertake

P3. perform effective hand

hygiene, and select and put on

appropriate personal protective

equipment for the activity

P4. before beginning an

activity, gather the approved

waste receptacles for disposing

of:

1. used sharps

2. blood or other body

fluids

P3. any contaminated waste

likely to be used during, or arise

from, the activity, and take

them to the point of use

P5. carry out cleaning and

disinfecting immediately

following a spillage of body

fluids as per local and national

policy

P6. handle carefully any sharps

to avoid injury, following

standard infection prevention

and control precautions, in

particular:

1. keep handling of sharps

to a minimum

2. ensure exposed sharps

are not passed directly from

hand to hand

None

HSS/N9609: Follow biomedical waste disposal protocols: To be competent, the user/individual on the job must be able to-

PC2. Apply appropriate health

and safety measures and

standard precautions for

infection prevention and

control and personal protective

equipment relevant to the type

and category of waste

None

______________________________________________________________________________________________________

29




PC3. Segregate the waste

material from work areas in line

with current legislation and

organisational requirements

PC4. Segregation should

happen at source with proper

containment, by using different

color coded bins for different

categories of waste

PC5. Check the accuracy of the

labelling that identifies the type

and content of waste

PC6. Confirm suitability of

containers for any required

course of action appropriate to

the type of waste disposal

PC7. Check the waste has

undergone the required

processes to make it safe for

transport and disposal

PC9. Report and deal with

spillages and contamination in

accordance with current

legislation and procedures

PC10. Maintain full, accurate

and legible records of

information and store in

correct location in line with

current legislation, guidelines,

local policies and protocols

3. ensure needles are not

re-sheathed or re-capped

after use unless approved

safety systems are used

4. ensure needles are not

bent, broken or

disassembled after use

P7. place used sharps

immediately into an approved

sharps container, at the point

of care, taking care not to

overfill the container using the

temporary closure mechanisms

P8. close and lock any approved

sharp containers when reaching

the fill line in accordance with

the manufacturers instructions

P9. after disposing of waste

within waste receptacles

ensuring the lid is secure

P10. ensure waste containers

are correctly labeled in

accordance with local policy

P11. return sharps containers

to a safe location, ensuring

storage is off the floor and at a

safe working level, kept out of

the reach of children and

vulnerable adults

P12. remove personal

protective equipment

discarding single use

equipment in an appropriate

waste receptacle, clean, with or

without disinfection any re-

usable equipment ready for re-

use

P13. take precautions to avoid,

as far as possible, any exposure

during the activity but if an

exposure occurs:

______________________________________________________________________________________________________

30




1. perform first aid

immediately to the

exposed area, following

national/local guidelines

2. report the incident

immediately and seek

further advice on the need

for further medical care

3. document the incident,

following local policies

P14. should you encounter

problems with the facilities and

supplies for minimising the risks

of exposure to blood and other

body fluids that you are unable

to remedy, inform the person

responsible and ask them to

take action

P15. if you find any sharps or

contaminated items that have

not been disposed of in the

appropriate way, take

immediate action to protect

others from potential exposure

and report them immediately

to an appropriate manager

P1. ensure all of your

recommended occupational

immunisations are up to date


Organisational Context HSS/N

0509

Minimise the risk of exposure to blood and body fluids while providing care: You must be able to-





centres




K1. relevant standard infection prevention and control precautions, national legislation/guidance and local policies/procedures K2. health and safety regulations covering your area of work

None

______________________________________________________________________________________________________

31





Technical Knowledge

HSS/N0509

K3. regulations and guidance concerning hazardous substances K9. the use and range of personal protective equipment for activities within your job role K10. the different colour-coded bags and waste receptacles available and the correct use of each including labeling K11. how to segregate different types of waste K12. how to handle items of equipment contaminated with blood and other body fluids K13. how to deal with spillages of blood and other body fluids K14. how to handle and dispose of sharps safely K15. your own role and responsibilities and the responsibilities of others K16. how to report adverse events, accidents and incidents K17. how and when to report issues that are within and outside your scope of practice

KB1. All protocols during the

procedure


measures

None



HSS/N 9609

KA1. Basic requirements of the

health and safety and other

legislations and regulations that

apply to the organisation

KA4. Organisation’s emergency

procedures and responsibilities

for handling hazardous

situations

None


Technical Knowledge

HSS/N9609

KB2. The appropriate approved

disposal routes for waste

KB3. The appropriate

containment or dismantling

requirements for waste and

how to make the waste safe for

disposal

KB6. The personal protective

equipment required to manage

the different types of waste

generated by different work

activities

KB8. The required actions and

reporting procedures for any

accidents, spillages and

contamination involving waste

KB10. The importance of

segregating different types of

None

______________________________________________________________________________________________________

32




waste and how to do this

KB11. The safe methods of

storage and maintaining

security of waste and the

permitted accumulation times

KB13. How to report any

problems or delays in waste

collection and where to seek

advice and guidance

KB16. The policies and guidance

that clarify your scope of

practice, accountabilities and

the working relationship

between yourself and others

Skills

K4. the chain of infection K5. how to access facilities for hand hygiene K6. effective techniques for maintaining hand hygiene K7. how to access facilities for first aid K8. first aid for inoculation, bites and splash incidents



______________________________________________________________________________________________________

33


Section II Continued: Compares the competencies in Indian NOS with those of UK NOS



Level 3


Profile Level 2


Indian NOS Collate and

Communicate Health

Information

UK NOS Communicate

effectively in a

healthcare

environment

Indian NOS Code HSS/N 9601 UK NOS Code GEN97

Scope Communicating with

individuals, patients,

their family and others

about health issues

Overview This standard is about

communicating

effectively with

individuals in a

healthcare

environment. You will

be expected to

communicate

effectively with a

number of people in a

variety of situations.

You will be expected to

use your initiative and

follow organisational

procedures in times of

crisis.

______________________________________________________________________________________________________

34


Competency Mapping



Collate and Communicate Health Information: To be competent, the user/individual on the job must be able to-

Communicate effectively in a healthcare environment: You must be able to-

PC1. Respond to queries and

information needs of all

individuals

PC2. Communicate effectively

with all individuals regardless of

age, caste, gender, community

or other characteristics

PC3. Communicate with

individuals at a pace and level

fitting their understanding,

without using terminology

unfamiliar to them

PC4. Utilise all training and

information at one’s disposal to

provide relevant information to

the individual

PC5. Confirm that the needs of

the individual have been met

PC6. Adhere to guidelines

provided by one’s organisation

or regulatory body relating to

confidentiality

PC7. Respect the individual’s

need for privacy

PC8. Maintain any records

required at the end of the

interaction

P1.acknowledge and respond

to communication promptly

P2.communicate clearly and

coherently taking into account

the needs of individuals

P3.select the most appropriate

method of communication for

the individuals

P5.adapt your communication

style to suit the situation

P6.identify any communication

barriers with the individuals

and take the appropriate action

P7.clarify points and check that

you and others understand

what is being communicated

P8.actively listen and respond

appropriately to any questions

and concerns raised during

communications

P10.maintain confidentiality of

information where appropriate

to do so

None

P4.ensure that the

environment for

communication is as conducive

as possible for effective

communication

P9.establish lines of

communication which enable

you to communicate with

individuals in other locations in

______________________________________________________________________________________________________

35




times of need or emergency



Communicate effectively in a healthcare environment: You must be able to-

KA1. Guidelines on

communicating with individuals

KA2. Guidelines on maintaining

confidentiality and respecting

need for privacy

KA3. Guidelines of the

organisation/ health provider

on communicating with

individuals and patients

P1.the importance of

responding promptly and

appropriately

P2.the importance of:

a.focusing on the individual

b.space and positioning when

communicating

c.body language and eye

contact when communicating

d.giving individuals sufficient

time to communicate

e.using the individual’s

preferred means of

communication and language

f.checking that you and the

individuals understand each

other

g.adapting your

communications to aid

understanding

h.active listening

P3.the difficulties that can arise

as a result of specific situations

in your area of work and how

and where to seek advice when

faced with situations outside

your sphere of competence

P4.methods of working with,

and resolving conflicts or

barriers that you are likely to

encounter when


P6.the principles of

confidentiality, security and

sharing of information for the

environment in which you work

None


Technical Knowledge

KB1. How to communicate

effectively

KB2. When to ask for

assistance when situations are

beyond one’s competence and

authority

KB3. How to maintain

confidentiality and to respect

an individual’s need for privacy

KB4. How to ensure that all

information provided to

individuals is from reliable

sources

KB5. How to handle stressful or

risky situations when


KB6. Difficulties that can occur

when communicating with

individuals and family members

in stressful situations and how

to manage these

None

______________________________________________________________________________________________________

36




P7.the most effective and

efficient way to communicate

with others in times of need or

emergency

P8.how your communication

skills reflects on you, your

organisation and/or workplace

P5.methods and ways of communicating that:

a.support equality anddiversity

b.support the rights of peopleto communicate in their preferred method, media and language

c.are effective when dealingwith, and challenging discrimination when communicating with individuals



______________________________________________________________________________________________________

37





Level 3


Profile Level 2


Indian NOS Ensure availability of

medical and diagnostic

supplies

UK NOS Monitor and manage

the environment and

resources during and

after clinical/

therapeutic activities


Scope Anticipating demand

and ensuring

availability of adequate

medical and diagnostic

supplies


the management of

the immediate

environment and

resources used during

clinical/therapeutic

activities that either

you perform yourself

or are led by a

registered practitioner.

You will be responsible

for managing the

environment and

resources so that they

are kept in an effective

state while the

procedure is taking

place, and reinstating

the resources after the

event.

______________________________________________________________________________________________________

38


Competency Mapping



Ensure availability of medical and diagnostic supplies : To be competent, the user/individual on the job must be able to-

Monitor and manage the environment and resources during and after clinical/therapeutic activities: You must be able to-

PC1. Maintain adequate

supplies of medical and

diagnostic supplies

PC2. Arrive at actual demand as

accurately as possible

PC3. Anticipate future demand

based on internal, external and

other contributing factors as

accurately as possible

PC4. Handle situations of stock-

outs or unavailability of stocks

without compromising health

needs of patients/ individuals

P3.handle all resources in a safe

manner, consistent with

infection control techniques

and other statutory

requirements appropriate to

the procedure and setting

P7.monitor consumable

materials used in the clinical

activity correctly and safely,

and replenish and replace in

accordance with protocols

P9.return un-opened unused

and surplus resources to the

correct location for storage

None

P1.apply standard precautions

for infection control and take

other appropriate health and

safety measures

P2.operate equipment:

a.correctly for the procedure

concerned

b.safely and in a manner that

is consistent with

manufacturers’ instructions and

local procedures

P4.regularly monitor

environmental conditions and

maintain them at the correct

levels to ensure individual

comfort and as required by the

procedure

P5.monitor the operation of

equipment regularly and

confirm it is in good working

______________________________________________________________________________________________________

39




order

P6.where faults or breakdowns

occur in equipment during use,

take appropriate action to

remedy or minimise damage to

resources and ensure the safety

of the individual

P8.clean fixed items effectively

after use with the appropriate

materials

P10.clean re-useable items

effectively after use and make

them safe prior to storage

P11.handle and dispose of

wastes and by-products in a

safe manner using the correct,

designated waste routes

P12.deal promptly safely and

effectively with any problems

that are within your scope of

practice

P13.report any problems with

resources or the environment

that you cannot solve to the

relevant person to deal with

them

P14.produce accurate, legible

and complete records of

maintenance activities



Monitor and manage the environment and resources during and after clinical/therapeutic activities: You must be able to-

KA1. Centres for restocking

supplies

KA2. Guidelines on anticipating

demand for medical and

diagnostic supplies

KA3. Contents of all diagnostic

and medical kits

KA4. Guidelines on

K8.The essential resources

required for the activity

K23.The optimum frequencies

at which monitoring of

resources should take place

None

______________________________________________________________________________________________________

40




procurement and storage of

medical and diagnostic kits


Technical Knowledge

KB1. How to arrive at actual

demand for medical and

diagnostic supplies

KB2. How to anticipate demand

KB3. How to maintain/ safely

store existing supplies

KB4. How to maintain records

of available supplies

KB5. How to request additional

supplies

None

K1.The current European and

national legislation, national

guidelines and local policies and

protocols which affect your

work practice in relation to:

a.health and safety and

infection control

b.the handling of equipment

and other resources

c.accountability and

responsibility for monitoring

and managing equipment and

other resources, including

vicarious liability

K2.Your responsibilities under

the current European and

national legislation and local

policies and protocols on your

actions within the health care

environment

K3.The importance of wearing

protective clothing when

dealing with hazardous

substances, the type of

personal protective equipment

which should be used and how

______________________________________________________________________________________________________

41




to use it effectively

K4.The policies and guidance

which clarify your scope of

practice and the relationship

between yourself and the

practitioner in terms of

delegation and supervision

K5.The different types of waste

and by-products generated by

the activity and the appropriate

methods of handling and

disposal for each

K6.Why it is necessary for

actions to be taken relating to

the control of infection

K7.The operational

characteristics of equipment

and materials used and how to

recognise when these are not

of the required quality

K9.The procedures to be

performed and the equipment

and materials to be used that

relate to these

K10.The importance of ensuring

consumables of the correct

quality and quantity are

available throughout the

activity

K11.The procedure to be

followed and the

environmental conditions and

resources which it requires

K12.Possible sources of

infection

K13.What actions you should

take during and after a

procedure to control the risks

of infection

K14.What procedures you are

permitted to undertake when

______________________________________________________________________________________________________

42




problems arise with equipment

or resources and when you

must refer the problem to

others

K15.The relevant person to

whom you should refer

problems with the environment

and/or resources

K16.How to confirm that

equipment (including electrical)

is safe for use - and the extent

of the worker’s responsibility

for this, in line with local health

and safety guidelines

K17.Methods of controlling

infection

K18.Methods for safely

handling instruments,

equipment and materials

K19.How the correct level of

cleanliness may be maintained

K20.The correct way to store

instruments and equipment

used in the procedure

K21.The procedures for packing

used instruments

K22.Methods used to replenish,

maintain and clean equipment

and why it is important to

regularly replenish and replace

supplies

K24.The types of information

that must be recorded within

maintenance documentation

and the importance of

completing it as near as

contemporaneously as possible

K25.The importance of

immediately reporting any

issues which are outside your

own sphere of competence

______________________________________________________________________________________________________

43




without delay to the relevant

member of staff



______________________________________________________________________________________________________

44





Level 3


Profile Level 2


Indian NOS Act within the limits of

one’s competence and

authority

UK NOS Act within the limits of

your competence and

authority


Scope Acting within the limit

of one’s competence

and authority;

o Knowing one’s job

role

o Knowing one’s job

responsibility

o Recognising the job

role and

responsibilities of co

workers

Reference: ‘This

National Occupational

Standard is from the

UK Skills for Health

suite [SFHGEN63, Act

within the limits of

your competence and

authority] It has been

tailored to apply to

healthcare in India and

has been reproduced

with their permission’.

Performance


recognising the

boundaries of your

role and

responsibilities and

working within your

level of competence in

accordance with

legislation, protocols

and guidelines. It is

applicable for all staff.

Competency Mapping

______________________________________________________________________________________________________

45




Act within the limits of one’s competence and authority: To be competent, the user/individual on the job must be able to-

Act within the limits of your competence and authority: You must be able to-

PC1. Adhere to legislation,

protocols and guidelines

relevant to one’s role and field

of practice

PC2. Work within

organisational systems and

requirements as appropriate to

one’s role

PC3. Recognise the boundary of

one’s role and responsibility

and seek supervision when

situations are beyond one’s

competence and authority

PC4. Maintain competence

within one’s role and field of

practice

PC5. Use relevant research

based protocols and guidelines

as evidence to inform one’s

practice

PC6. Promote and demonstrate

good practice as an individual

and as a team member at all

times

PC7. Identify and manage

potential and actual risks to the

quality and safety of practice

PC8. Evaluate and reflect on the

quality of one’s work and make

continuing improvements

P1. adhere to legislation,

protocols and guidelines

relevant to your role and field

of practice

P2.work within organisational

systems and requirements as

appropriate to your role

P3.recognise the boundary of

your role and responsibility and

seek supervision when

situations are beyond your


P4.maintain competence within

your role and field of practice

P5.use relevant research based

protocols and guidelines as

evidence to inform your

practice

P6.promote and demonstrate



times

P7.identify and manage


quality and safety of practice

P8.evaluate and reflect on the

quality of your work and make

continuing improvements

None



Act within the limits of your competence and authority: You must be able to-

______________________________________________________________________________________________________

46




KA1. The relevant legislation,



organisation

KA2. The medical procedures

and functioning of required

medical equipment

KA3. Role and importance of

assisting other healthcare

providers in delivering care

K1. The boundaries of your role

and responsibilities and those

of your colleagues

K2.The reasons for working

within the limits of your



personally promoting and

demonstrating good practice

K4.The legislation, protocols

and guidelines effecting your

work

K5.The organisational systems

and requirements relevant to

your role

K6.The sources of information

that can be accessed to

maintain an awareness of

research and developments in

your area of work

K7.The difference between

direct and indirect supervision

and autonomous practice, and

which combination is most

applicable in different

circumstances

K8.The risks to quality and

safety arising from:

a.working outside the

boundaries of competence and

authority

b.not keeping up to date with

best practice

c.poor communication

d.insufficient support

e.lack of resources

f.poor individual or team

compliance with legislation,

protocols, and guidelines

and/or organisational systems

and requirements

None


Technical Knowledge

KB1. The boundaries of one’s

role and responsibilities and

other team members

KB2. The reasons for working

within the limits of one’s



personally promoting and

demonstrating good practice

KB4. The legislation, protocols

and guidelines effecting one’s

work

KB5. The organisational

systems and requirements

relevant to one’s role

KB6. The sources of information

that can be accessed to

maintain an awareness of

research and developments in

one’s area of work

KB7. The difference between





circumstances

KB8. The risks to quality and

safety arising from: o Working

None

______________________________________________________________________________________________________

47




outside the boundaries of


o Not keeping up to date with

best practice

o Poor communication o

Insufficient support

o Lack of resources


individual or team compliance

with legislation, protocols, and

guidelines and organisational


KB10. How to Report and

minimise risks

KB11. The principle of meeting

the organisation’s needs, and

how this should enable one to

recognise one’s own limitations

and when one should seek

support from others KB12. The

processes by which

improvements to

protocols/guidelines and

organisational

systems/requirements should

be reported

KB13. The procedure for

accessing training, learning and

development needs for oneself

and/or others within one’s

organisation

KB14. The actions that can be

taken to ensure a current, clear

and accurate understanding of

roles and responsibilities is

maintained, and how this

affects the way one work as an

individual or part of a team

K9.Reporting and minimising

risks

K10.The principle of meeting

the organisations needs, and

how this should enable you to

recognise your own limitations

and when you should seek

support from others

K11.The processes by which

improvements to

protocols/guidelines and

organisational

systems/requirements should

be reported

K12.The procedure for


development needs for yourself

and/or others within your

organisation

K13.The actions that can be

taken to ensure a current, clear

and accurate understanding of

roles and responsibilities is

maintained, and how this

affects the way you work as an

individual or part of a team



______________________________________________________________________________________________________

48





Level 3


Profile Level 2


Indian NOS Work effectively with

others

UK NOS Contribute to the

effectiveness of teams

Indian NOS Code HSS/N 9604 UK NOS Code SCDHSC0241

Scope Working with other

people to meet

requirements, Sharing

information with

others to enable

efficient delivery of

work , Communicating

with other team

members and people

internal or external to

the organisation

Overview This standard identifies

the requirements

when you contribute

to the

effectiveness of a

team. This includes

agreeing your role and

responsibilities

within the team,

participating

effectively as a team

member and

contributing to

the team’s

effectiveness

______________________________________________________________________________________________________

49


Competency Mapping



Work effectively with others: To be competent, the user/individual on the job must be able to-

Contribute to the effectiveness of teams: You must be able to-

PC1. Communicate with other

people clearly and effectively

PC2. Integrate one’s work with

other people’s work effectively

PC3. Pass on essential

information to other people on

timely basis

PC4. Work in a way that shows

respect for other people

PC5. Carry out any

commitments made to other

people

PC6. Reason out the failure to

fulfil commitment

PC7. Identify any problems with

team members and other

people and take the initiative to

solve these problems

PC8. Follow the organisation’s


Knowledge

P3 work with other team

members to agree your role

and

responsibilities and how they

contribute to the overall

objectives and

purpose of the team

P6 carry out your agreed role

and responsibilities within the

team

P7 inform other members of

the team about your activities

P9 complete your

commitments to other team

members effectively and

according to overall work

priorities

P10 where you cannot

complete any commitments

within timescales specified,

immediately inform

appropriate team members

P11 respond to differences of

opinion constructively and in

ways which respect other team

members' points of view

P12 where you experience

problems in working effectively

with other team members,

seek appropriate advice and

guidance

P13 offer supportive and

constructive assistance to team

members

P14 offer suggestions, ideas

and information that will

None

______________________________________________________________________________________________________

50




benefit team

members and improve team

working

P15 invite feedback from others

about how you carry out your

role in the team

P16 use suggestions and

information from others to

improve your practice as a

team member

P1 access information about

the team, its objectives and its

purpose

P2 ensure you understand the

information about the team, its

objectives and its purpose


members to agree their roles

and responsibilities


members to clarify how you can

and should

contribute to team activities,

objectives and purposes

P8 ensure your behaviour

towards other team members

helps the team to function

effectively

P17 take responsibility for agreeing and undertaking any development and learning that will enable you to carry out your role and responsibilities within the team more effectively



Contribute to the effectiveness of teams: You must be able to-

KA1. The people who make up

the team and how they fit into

the work of the organisation

KA2. The responsibilities of the

K4 legislation, statutory codes,

standards, frameworks and

guidance relevant to your work,

your work setting and the

None

______________________________________________________________________________________________________

51




team and their importance to

the organisation

KA3. The business, mission, and

objectives of the organisation

KA4. Effective working

relationships with the people

external to the team, with

which the individual works on a

regular basis

KA5. Procedures in the

organisation to deal with

conflict and poor working

relationships

content of this standard

K6 your own roles,

responsibilities and

accountabilities with their limits

and boundaries

K10 how to challenge poor

practice

K13 methods to promote

effective communication and

enable individuals to

communicate their needs,

views and preferences

K17 principles that underpin

effective team working

K18 how to work in

partnership with team

members

K19 styles of interaction and

how these can affect team

working

K20 barriers to developing

relationships within the team

and how these can be

overcome

K21 problems which may be

encountered when relating to

and interacting with other

team members and how these

can best be handled


Technical Knowledge


communicating clearly and

effectively with other people

and how to do so face-to-face,

by telephone and in writing

KB2. The essential information

that needs to be shared with

other people KB3. The

importance of effective working

relationships and how these

can contribute towards

effective working relationships

on a day-to-day basis


integrating ones work

effectively with others

KB5. The types of working

relationships that help people

to work well together and the

types of relationships that need

to be avoided

KB6. The types of

opportunities an individual may

seek out to improve

relationships with others

None

______________________________________________________________________________________________________

52




KB7. How to deal with difficult

working relationships with

other people to sort out

problems

K1 legal and work setting

requirements on equality,

diversity, discrimination and

rights

K2 your duty to report any acts

or omissions that could infringe

the rights of individuals

K3 how to deal with and

challenge discrimination our

practice

K5 your own background,

experiences and beliefs that

may have an impact on your

practice

K7 the roles, responsibilities

and accountabilities of others

with whom you work

K8 how to access and work to

procedures and agreed ways of

working

K9 how to manage ethical

conflicts and dilemmas in your

work

K11 how and when to seek

support in situations beyond

your experience and expertise

K12 principles of reflective

practice and why it is important

K14 legal requirements, policies

and procedures for the security

and

confidentiality of information

K15 legal and work setting

requirements for recording

information and producing

reports

K16 principles of confidentiality

______________________________________________________________________________________________________

53




and when to pass on otherwise

confidential information

K22 your own strengths and

development needs as an

individual worker and as a

team member

K23 opportunities available for

continuing learning and

development to support you in

team working and activities



______________________________________________________________________________________________________

54





Level 3


Profile Level 2


Indian NOS Manage work to meet

requirements

UK NOS Manage and organise

your own time and

activities

Indian NOS Code HSS/N 9605 UK NOS Code HT4

Scope Establishing and

managing

requirements ,

Planning and

organising work ,

Ensuring

accomplishment of

the requirements

Overview This standard is about

managing and

organising your own

time and activities so

that you can carry out

your responsibilities. It

is appropriate for

anyone who is

responsible for

organising their own

diary.

______________________________________________________________________________________________________

55


Competency Mapping



Manage work to meet requirements: To be competent, the user/individual on the job must be able to-

Manage and organise your own time and activities: You must be able to-

PC1. Clearly establish, agree,

and record the work

requirements

PC2. Utilise time effectively

PC3. Ensure his/her work meets

the agreed requirements

PC4. Treat confidential

information correctly

PC5. Work in line with the

organisation’s procedures and

policies and within the limits of

his/her job role

P1. agree with your manager

and/or work team:

- who you will be working with

- when

- where

P2. plan your work and time

so that you can meet the

commitments you have made

with individuals and the

requirements of your

organisation

P4. undertake your work to

time as far as it is possible to do

so

None

P3. identify the risks of the

work and how you can best

manage the risks to prepare for

your work commitments in

advance

P5. learn from what happens

and change your plans

accordingly

P6. seek help and support

from your manager and/or

work team when you have

difficulties meeting your

commitments

P7. complete records of your

work activities according to

legal and organisational

requirements



Manage and organise your own time and activities: You must be able to-

______________________________________________________________________________________________________

56




KA1. The relevant policies and

procedures of the organisation

KA2. The information that is

considered confidential to the

organisation

KA3. The scope of work of the

role

K1. the best ways to work with

individuals so that they have

confidence in you

K2. how to plan, manage and

organise your own time to

enable you carry out work

activities effectively

K6. the policies and

procedures of your employing

organisation (including those

relating to confidentiality,

health and safety, equality and

diversity)

K7. the data collection,

storage and retrieval systems in

own organisation

K9. your own role and

responsibilities and from whom

assistance and advice should be

sought if necessary

None


Technical Knowledge

KB1. The importance of asking

the appropriate individual for

help when required


planning, prioritising and

organising work

KB3. The importance of clearly

establishing work requirement

KB4. The importance of being

flexible in changing priorities

when the importance and

urgency comes into play

KB5. How to make efficient use

of time, and to avoid things

that may prevent work

deliverables from being

expedited


keeping the work area clean

and tidy

KB7. Areas of work that are not

a priority and why it is

necessary to keep one’s effort

in that direction to a minimum

KB8. To change work plans

when necessary


confidentiality

KB10. The importance in

completing work on time

None

______________________________________________________________________________________________________

57




K3. the risks that might occur

in different situations

K4. how to assess and

manage risks to you and others

in different situations

K5. the legislation that relates

to your own work and how the

legislation should affect how

you carry out your work

K8. the principles of effective

communication with:

a communities

b people in own and other

agencies

c significant others

K10. the principles of equality,

diversity and anti-

discriminatory practice and

how to apply these in own work

K11. how to develop your

own competence and the

benefits of doing this



______________________________________________________________________________________________________

58





Level 3


Profile Level 2


Indian NOS Maintain a safe,

healthy, and secure

working environment

UK NOS Make sure your own

actions reduce risks to

health and safety

Indian NOS Code HSS/ N 9606 UK NOS Code PROHSS1

Scope Complying the health,

safety and security

requirements and

procedures for

workplace ,Handling

any hazardous

situation with safely,

competently and


authority , Reporting

any hazardous

situation and breach in

procedures to ensure a

safe, healthy, secure

working environment

Overview This Standard is for

everyone at work

(whether paid, unpaid,

full or part-time). It is

about having an

appreciation of

significant risks at

work, knowing how to

identify and deal with

them


healthy, and secure

working environment

UK NOS Support the health and

safety of yourself and

individuals

Indian NOS Code HSS/ N 9606 UK NOS Code SCDHSC0022

Scope

Scope

Complying the health,

safety and security

requirements and

procedures for

workplace ,Handling

any hazardous


competently and


Overview

Overview

This standard identifies

the requirements

when keeping yourself

and individuals safe

and secure within a

work setting where

children, young people

or adults are cared for

or supported. This

______________________________________________________________________________________________________

59



any hazardous




working environment

includes carrying out

health and safety

checks before you

begin work activities,

ensuring your actions

support health and

safety, and taking

action to deal with

emergencies.


healthy, and secure

working environment

UK NOS Maintain health, safety

and security practices

within a health setting

Indian NOS Code HSS/ N 9606 UK NOS Code GEN 96

Scope Complying the health,

safety and security

requirements and

procedures for

workplace ,Handling

any hazardous


competently and



any hazardous




working environment

Overview This standard relates

to the continuous and

consistent attention of

each individual

maintaining their

health, safety and

security practices

within a health setting

to protect themselves

and others during all

work activities. It also

covers personal

security and access to

working environments.

This standard does not

cover the personal

security of patient

information data.

______________________________________________________________________________________________________

60


Competency Mapping



Maintain a safe, healthy, and secure working environment: To be competent, the user/individual on the job must be able to-

PROHSS1: Make sure your own actions reduce risks to health and safety: You must be able to-

PC1. Identify individual

responsibilities in relation to

maintaining workplace health

safety and security

requirements

PC2. Comply with health, safety

and security procedures for the

workplace

PC3. Report any identified

breaches in health, safety, and

security procedures to the

designated person

PC4. Identify potential hazards

and breaches of safe work

practices

PC5. Correct any hazards that

individual can deal with safely,

competently and within the

limits of authority

PC6. Promptly and accurately

report the hazards that

individual is not allowed to deal

with, to the relevant person

and warn other people who

may get affected


emergency procedures

promptly, calmly, and

efficiently

PC8. Identify and recommend

opportunities for improving

health, safety, and security to

the designated person

PC9. Complete any health and

safety records legibly and

P1 identify which workplace

instructions are relevant to

your job

P2 identify those working

practices in your job which may

harm you or others

P3 identify those aspects of

your work which could harm

you or others

P5 deal with hazards in

accordance with workplace

instructions and legal

requirements P6 correctly

name and locate the people

responsible for health and

safety at work

P7 control those health and

safety risks within your

capability and job

responsibilities

P8 carry out your work in

accordance with your level of

competence, workplace

instructions, suppliers or

manufacturers instructions and

legal requirements

P9 pass on suggestions for

reducing risks to health and

safety to the responsible

people

P10 make sure your behaviour

does not endanger the health

and safety of you or others at

work

P11 follow the workplace

None

______________________________________________________________________________________________________

61


291



accurately instructions and suppliers' or

manufacturers' instructions for

the safe use of equipment,

materials and products

P12 report any differences

between workplace

instructions and suppliers' or

manufacturers' instructions

P4 check which of the

potentially harmful working

practices and aspects of your

work present the highest risks

to you or to others

P13 make sure that your

personal presentation and

behaviour at work:

P13.1 protects the health

and safety of you and others,

P13.2 meets any legal

responsibilities, and P13.3 is in

accordance with workplace

instructions

Maintain a safe, healthy, and secure working environment: To be competent, the user/individual on the job must be able to-

SCDHSC0022: Support the health and safety of yourself and individuals: You must be able to-




safety and security

requirements



workplace




designated person

Carry out health and safety

checks before you begin work

activities

P1 make sure that you are

aware of the setting’s health,

safety and security procedures

before you begin work activities

P2 check any risk assessments

relating to work activities

before you begin

P3 use risk assessments to plan

and carry out your work

None

______________________________________________________________________________________________________

62


292





practices




limits of authority






may get affected




efficiently







accurately

P4 examine the areas in which

you work and any equipment to

be used, to ensure that they

are safe and hazard free and

conform to legal and work

setting requirements for health

and safety

P5 wherever possible, remove

hazards that might pose a

health and safety risk to

yourself and other people

P6 report any health and safety

issues as required in the work

setting

Ensure your actions support

health, safety and security in

the place where you work

P7 operate within the limits of

your own role and


health and safety

P8 follow requirements of the

work setting to ensure that

people know where you are at

all times

P10 while working with

individuals, take account of

their preferences and needs

when you ensure their health

and safety and your own

P11 check that people who are

present have a right to be there

P12 check for hazards and

health, safety and security risks

whilst you are working

P13 take appropriate action if

you identify the likelihood of an

accident, injury or harm

P14 work with others to

minimise potential risks

P15 use approved methods and

______________________________________________________________________________________________________

63


293



procedures when undertaking

potentially hazardous work

activities

P16 report any health and

safety issues in the place you

are working that may put

yourself and others at risk

P17 complete health, safety

and security records according

to legal and work setting

requirements

P18 seek additional support to

resolve health and safety

problems when necessary

Take action to deal with

emergencies

P19 take appropriate and

immediate action to deal with

health and environmental

emergencies

P24 report on emergencies

according to legal and work

setting requirements

P9 ensure that your own health

and hygiene do not pose a

threat to others

P20 summon assistance

appropriate to the emergency

P21 support individuals during

the emergency

P22 provide assistance within

your own competence until

someone who is qualified to

deal with the emergency is

available

P23 support others who may be

affected by the emergency

Maintain a safe, healthy, and secure working environment: To be competent, the user/individual on the job

GEN96: Maintain health, safety and security practices within a health setting: You must be able to-

______________________________________________________________________________________________________

64


294



must be able to-




safety and security

requirements



workplace




designated person



practices




limits of authority






may get affected




efficiently







accurately

P1.work within your level of

competence, responsibility and

accountability

P2.challenge and confirm right

of entry of people to the

working environment and take

prompt and appropriate action

in response to any security

problems or issues

P3.check the risk assessments

to identify the hazards and

associated risks relevant to

your work activities and

whenever new protocols,

procedures, techniques or

equipment are introduced into

your work practice

P4.undertake a risk assessment

if one has not been completed

or refer to colleagues if this is

outside your area of authority

P5.ensure appropriate personal

protective equipment and /or

any security protection is worn

relevant to the workplace

environment and activity

P6.follow any manufacturers

instructions and the risk

assessment guidelines to

ensure identified hazards are

controlled within your work

practices

P7.check all resources are fully

operational and any materials

are within their expiry date

and take appropriate action if

any resources are not fit for use

P8.apply the safe lifting and

handling techniques required

None

______________________________________________________________________________________________________

65


295



for your work activities

P9.dispose of any waste or

hazardous materials in

accordance with specified local

procedures and policies

P10.maintain a tidy and clean

work area during and following

the work activity

P11.ensure any resources are

stored safely in an appropriate

location and environment

P12.promptly report any

incidents or risks to health,

safety and security to relevant

personnel and complete the

required health and safety

records clearly and accurately

in a timely manner

P13.maintain full, accurate and

legible records of information

collected in line with current

legislation, guidelines, local

polices and protocols



PROHSS1: Make sure your own actions reduce risks to health and safety: You must be able to-

KA1. The importance of health,

safety, and security in the

workplace

KA2. The basic requirements of

the health and safety and other


apply to the workplace

KA3. The person(s) responsible

for maintaining healthy, safe,

and secure workplace

KA4. The relevant up-to-date

information on health, safety,

and security that applies to the

workplace

K1 what “hazards” and “risks”

are

K2 your responsibilities and

legal duties for health and

safety in the workplace

K3 your responsibilities for

health and safety as required

by the law covering your job

role

K4 the hazards which exist at

work and the safe working

practices which you must

follow

K5 the particular health and

None

______________________________________________________________________________________________________

66




KA5. How to report the hazard

KA6. The responsibilities of

individual to maintain safe,

healthy and secure workplace

safety hazards which may be

present in your own job and

the precautions you must take

K6 the importance of remaining

alert to the presence of hazards

in the whole workplace

K7 the importance of dealing

with, or promptly reporting,

risks

K8 the responsibilities for

health and safety in your job

description

K9 the safe working practices

for your own job

K10 the responsible people you

should report health and safety

matters to

K11 where and when to get

additional health and safety

assistance

K12 your scope and

responsibility for controlling

risks

K13 workplace instructions for

managing risks which you are

unable to deal with

K14 suppliers’ and

manufacturers’ instructions for

the safe use of equipment,

materials and products which

you must follow


Technical Knowledge

KB1. Requirements of health,

safety and security in

workplace

KB2. How to create safety

records and maintaining them


alert to health, safety, and

security hazards in the work

environment

KB4. The common health,

safety, and security hazards

that affect people working in an

administrative role

KB5. How to identify health,



warning others about hazards

and how to do so until the

hazard is dealt with

None

K15 the importance of personal

presentation in maintaining

health and safety at work

K16 the importance of personal

behaviour in maintaining the

health and safety of you and

others

______________________________________________________________________________________________________

67





Organisational Context (

SCDHSC0022: Support the health and safety of yourself and individuals: You must be able to-



workplace











workplace





K1How you carry out your work

codes of practice, standards,

frameworks and guidance

relevant to your work and the


K2 the main items of legislation

that relate to the content of

this standard within your work

role

K3your own background,


may affect the way you work

K4your own roles and

responsibilities with their limits

and boundaries

who you must report to at

work

K5the roles and responsibilities

of other people with whom you

work

K6 how to find out about

procedures and agreed ways of

working in your work setting

K7 how to make sure you

follow procedures and agreed

ways of working

what you should do when

there are conflicts and

dilemmas in your work

K8 how and when you should

seek support in situations

beyond your experience and

expertise

Health and Safety

K9 your work setting policies

and practices for health, safety

and security

practices that help to prevent

None


Technical Knowledge



workplace






environment




administrative role





None

______________________________________________________________________________________________________

68






and control infection in the

context of this standard

Safe-guarding

K10 the duty that everyone has

to raise concerns about

possible harm or abuse, poor or

discriminatory practices

K11 signs and symptoms of

harm or abuse

K 12 how and when to report

any concerns about abuse, poor

or discriminatory practice,

resources or operational

difficulties

K13 what to do if you have

reported concerns but no

action is taken to address them

Handling information

K14 legal requirements, policies

and procedures for the security

and confidentiality of

information

K15work setting requirements

for recording information and

producing reports including the

use of electronic

communication

Specific to this NOS

K16aspects of your own health

and hygiene that can help

prevent the spread of infection

legislation and work setting

K17requirements for dealing

with incidents and emergencies

different kinds of incidents and

emergencies that may arise in

your work setting

K18 your responsibility for

keeping yourself and others

safe within your work role and

environment

______________________________________________________________________________________________________

69




K19 how to take responsibility

for your own health and

wellbeing

K20 approved methods and

procedures for potentially

hazardous activities you

undertake at work

K21work setting

requirements on equality,

diversity, discrimination and

rights

K22 your role in supporting

rights, choices, wellbeing and

active participation

K23 your duty to report

anything you notice people do,

or anything they fail to do, that

could obstruct individuals’

rights

K24 the actions to take if you

have concerns about

discrimination

K25 the rights that individuals

have to make complaints and

be supported to do so

K26 what confidentiality means

K27 how to maintain

confidentiality in your work

K28 when and how to pass on

information

legislation and work setting

procedures to prevent and

control infection

K29 additional hazards to

consider when working alone

K30 practices for safe moving

and handling

national and local guidance on

falls prevention and factors that

impact on falls

______________________________________________________________________________________________________

70






GEN96: Maintain health, safety and security practices within a health setting: You must be able to-



workplace











workplace





K1.Work within your own level

of competence, authority,

responsibility and knowledge

base in relation to health,

safety and security in the

workplace

K2.The range of personal and

access security arrangements

within your work area

K3.Rights of access and entry to

the working environment and

the importance of challenging

unauthorised access and how

to do this

K4.The range of health and

safety measures, infection

prevention control and the

relevant personal protective

controls and containment, their

importance and their

applicability for the range of

procedures within your working

environment and level of

responsibility

K5.The range of hazards and

the relevant risk assessment

methods, the types of

corrective action relevant to

activities within your work

practice

K6.How to obtain and the

application of risk assessments

within your work practice and

level of responsibility

K7.The importance of checking

resources are operational and

safe to use within your work

practice and how to do so

None


Technical Knowledge



workplace






environment




administrative role





None

______________________________________________________________________________________________________

71






K8.The type and range of

defects associated with the

resources within your work

practice

K12.The procedures for

reporting adverse or

unexpected events in the

workplace

K13.The relevant range of

health, safety and security

records and when and how to

complete them

K17.The current national


policies and protocols which

affect your work practice

K9.Safe systems of work and

methods for using the

resources relevant to your work

activities ; their appropriate

decontamination, disposal or

storage requirements

K10.The range of methods of

waste disposal including any

hazardous material disposal

relevant to your work practice

and the implications of non-

compliance

K11.The importance of dealing

with spillages and breakages in

the workplace and how to do

so

K14.Safe lifting and handling

techniques relevant to your

work area


maintaining tidy and clean work

areas and how it can contribute

to health, safety, security and


control measures

______________________________________________________________________________________________________

72




K16.The range of cleaning,

disinfection agents or

decontamination procedures

appropriate to your work area

and activities and how and

when to apply them



______________________________________________________________________________________________________

73





Level 3


Profile Level 2


Indian NOS Practice code of

conduct while

performing duties

UK NOS Develop your own

knowledge and

practice

Indian NOS Code HSS/N 9607 UK NOS Code SCDHSC0023

Scope Recognising the

guidelines and

protocols relevant to

the field and practice,

Following the code of

conduct as described

by the healthcare

provider ,

Demonstrating best

practices while on the

field

Overview This standard identifies

the requirements for

developing your

practice within

settings where

individuals are cared

for or supported. This

includes reflecting

on your current skills

and knowledge in the

workplace, taking

opportunities to

improve your practice

and applying learning

in the workplace

______________________________________________________________________________________________________

74


Competency Mapping



Practice code of conduct while performing duties: To be competent, the user/individual on the job must be able to-

Develop your own knowledge and practice: You must be able to-

PC1. Adhere to protocols and

guidelines relevant to the role

and field of practice

PC2. Work within

organisational systems and

requirements as appropriate to

the role

PC3. Recognise the boundary of

the role and responsibility and

seek supervision when

situations are beyond the


PC4. Maintain competence

within the role and field of

practice

PC5. Use protocols and

guidelines relevant to the field

of practice

PC6. Promote and demonstrate



times

PC7. Identify and manage


quality and patient safety

PC8. Maintain personal hygiene

and contribute actively to the

healthcare ecosystem

P3 actively seek feedback from

individuals, key people and

others on your use of skills,

knowledge and values in your

practice

P4 agree with others the areas

of strength in your practice

P6 seek support from others to

identify areas for development

within your practice that would

help you to carry out your work

activities more effectively

P7 seek advice on development

opportunities to achieve

development

P9 secure opportunities for

development

P12 confirm with others that it

is safe and within your job role

before applying new skills and

knowledge

None

P1 clarify with others the

skills, knowledge and values

required to carry out your job

role

P2 clarify with others the areas

of your work where literacy,

numeracy and information

______________________________________________________________________________________________________

75




technology skills are necessary

P5 reflect with others on the

way your values, personal

beliefs and experiences may

affect your work with

individuals

P8 agree a personal

development plan with others

P10 use opportunities with

others to reflect on your

learning from development

opportunities in order to

continuously improve your

practice

P11 review how the newly

acquired skills and knowledge

can be applied in your practice

P13 apply new skills and

knowledge that have been

agreed as appropriate to your

job role

P14 evaluate with others how

far your new skills and

knowledge have enhanced

your work



Develop your own knowledge and practice: You must be able to-




hospital

KA2. How to engage and

interact with other providers in

order to deliver quality and

maintain continued care

KA3. Personal hygiene

measures and handling

techniques

K3 codes of practice, standards,

frameworks and guidance

relevant to your work and the


K4 the main items of legislation

that relate to the content of

this standard within your work

role

K6 your own roles and

responsibilities with their limits

and boundaries

K9 your role and the role of

others in evaluating and

developing your skills and

None


______________________________________________________________________________________________________

76




Technical Knowledge knowledge through supervision

and appraisal or other

arrangements

K10 the range of learning

opportunities and how to

access them

K11 how to use learning

opportunities effectively to

improve your knowledge and

practice, including learning

from day to day experiences

KB1. The limitations and scope

of the role and responsibilities

along with an understanding of

roles and responsibilities of

others


working within the limits of

one’s competence and

authority

KB3. The detrimental effects of

non-compliance


personal hygiene


intercommunication skills

KB6. The legislation, protocols

and guidelines related to the

role



relevant to the role

KB8. The sources of information

and literature to maintain a

constant access to upcoming

research and changes in the

field

KB9. The difference between





circumstances

KB10. Implications to quality

and safety arising from:

- Working outside the

boundaries of competence and

authority

- not keeping up to date

with best practice

None

______________________________________________________________________________________________________

77




- poor communication

- insufficient support

- lack of resources


structure and the various

processes related to reporting

and monitoring

KB12. The procedure for


development needs

K1 work setting requirements

on equality, diversity,

discrimination and rights

K2 your role in supporting

rights, choices, wellbeing and

active participation

K5 your own background,


may affect the way you work

K7 why it is important to reflect

on how you do your work

K8 how to use your reflections

to improve the way you work

K12 how to apply learning and

transfer skills into new

situations



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78





Level 3


Profile Level 2


Indian NOS Follow biomedical

waste disposal

protocols

UK NOS Safely dispose of

healthcare waste,

including sharps, to

prevent the spread of

infection

Indian NOS Code HSS/N 9609 UK NOS Code IPC7.2012

Scope Classification of the

Waste

Generated,Segregation

of Biomedical Waste ,

Proper collection and

storage of Waste

Reference : ‘The

content of this

National Occupational

Standard is drawn

from the UK Skills for

Health NOS

[SFHCHS212 Disposal

of clinical and non-

clinical waste within

healthcare and

SFHCHS213 Implement

an audit trail for

managing waste within

healthcare ]’

Overview This standard concerns

disposing of healthcare

waste, including

sharps, in such a way

that you minimise the

risks of acquiring and

spreading infections.

The standard applies

to activities that take

place in any health and

social care

environment, including

community and

domiciliary settings,

and ambulance care

settings. Healthcare

waste is produced as a

result of healthcare

activities and includes

potentially hazardous

substances that may

cause infection to any

person coming into

contact with them.

Different types of

hazardous waste are

categorised under

European legislation.

______________________________________________________________________________________________________

79


Scope Overview You should adhere to

the national

regulations and

policies, including

descriptions of types of

waste, that apply to

your country.

______________________________________________________________________________________________________

80


Competency Mapping



Follow biomedical waste disposal protocols: To be competent, the user/individual on the job must be able to-

Safely dispose of healthcare waste, including sharps, to prevent the spread of infection: You must be able to-

PC1. Follow the appropriate

procedures, policies and

protocols for the method of

collection and containment

level according to the waste

type

PC2. Apply appropriate health

and safety measures and

standard precautions for


control and personal protective

equipment relevant to the type

and category of waste

PC3. Segregate the waste

material from work areas in line

with current legislation and


PC4. Segregation should

happen at source with proper

containment, by using different

colour coded bins for different

categories of waste

PC5. Check the accuracy of the

labelling that identifies the type

and content of waste

PC6. Confirm suitability of

containers for any required

course of action appropriate to

the type of waste disposal

PC7. Check the waste has

undergone the required

processes to make it safe for

transport and disposal

PC8. Transport the waste to the

disposal site, taking into

consideration its associated

P1, use appropriate personal

protective equipment when

you are handling used sharps

and other healthcare waste in

accordance with local

policies/procedures

P3.segregate healthcare waste

into appropriate streams and

receptacles for safe disposal

referring to local

policies/procedures

P4.dispose of healthcare waste

as soon as possible, as close to

the point of use into the

appropriate waste receptacle,

ensuring the correct use of any

inbuilt safety features

P5.perform effective hand

hygiene after handling waste,

and enable patients/service

users who have disposed of

their own waste also to

perform effective hand hygiene

P6.seal waste receptacles safely

and arrange for them to be

removed and replaced with

fresh receptacles in line with

health and safety regulations

and local policy/procedures

P7.ensure the point of origin of

the waste is clearly marked on

containers by an appropriate

tag, tape or label, so that it is

clear what they contain,

following recognised codes

P8.if any spillages of waste

None

______________________________________________________________________________________________________

81




risks

PC9. Report and deal with

spillages and contamination in

accordance with current

legislation and procedures

PC10. Maintain full, accurate

and legible records of

information and store in

correct location in line with

current legislation, guidelines,

local policies and protocol

occur, clean, with or without

disinfection as soon as possible

in accordance with

local/national

policies/procedures

P12.report any adverse events,

incidents or accidents

concerning healthcare waste

immediately, following local

policies/procedures

P2.encourage patients/service

users to dispose of their own

waste when they are able to do

so safely, and provide them

with appropriate receptacles

and information for this

P9.ensure that non-disposable

waste containers are not

overfilled, are kept clean and

secure and in good repair and

working order

P10.should you encounter

problems with the facilities and

supplies for disposing of waste,

that you are unable to remedy,

inform the person responsible

for them and ask them to take

action

P11.ensure waste is not left

accessible to unauthorized

persons or pests



Safely dispose of healthcare waste, including sharps, to prevent the spread of infection: You must be able to-

______________________________________________________________________________________________________

82








KA2. Person(s) responsible for

health, safety, and security in

the organisation

KA3. Relevant up-to-date



organisation




situations

K1. relevant standard infection

prevention and control

precautions, national

legislation/guidance and local

policies/procedures

K2.health and safety

regulations covering your area

of work

K3.regulations and guidelines

concerning hazardous

substances

K4.the chain of infection

K5.how to access facilities for

hand hygiene

K6.effective techniques for

maintaining hand hygiene

K7.the range of personal

protective equipment for

activities within your job role

K8.how to safely and effectively

clean, with or without

disinfection, following leakages

or spills

K9.how to safely put on,

remove and dispose of personal

protective equipment

K10.how to handle and dispose

of sharps safely

K11.how to segregate different

types of waste appropriately

and safely using the colour-

coded bags and waste

receptacles available and the

correct use of each

K13.your own role and

responsibilities, and the

responsibilities of others

K14.how to complete the

relevant documentation

required in your area of activity

K15.how to report adverse

None


Technical Knowledge

KB1. How to categorise waste

according to national, local and

organisational guidelines

KB2. The appropriate approved

disposal routes for waste

KB3. The appropriate

containment or dismantling

requirements for waste and

how to make the waste safe for

disposal

KB4. The importance to adhere

to the organisational and

national waste management

principles and procedures

KB5. The hazards and risks

associated with the disposal

and the importance of risk

assessments and how to

provide these

KB6. The personal protective

equipment required to manage

the different types of waste

generated by different work

None

______________________________________________________________________________________________________

83




activities


working in a safe manner when

carrying out procedures for

biomedical waste management

in line with local and national

policies and legislation

KB8. The required actions and

reporting procedures for any

accidents, spillages and

contamination involving waste

KB9. The requirements of the

relevant external agencies

involved in the transport and

receipt of your waste


segregating different types of

waste and how to do this

KB11. The safe methods of

storage and maintaining

security of waste and the

permitted accumulation times

KB12. The methods for

transporting and monitoring

waste disposal and the

appropriateness of each

method to a given scenario

KB13. How to report any

problems or delays in waste

collection and where to seek

advice and guidance

KB14. The importance of the

organisation monitoring and

obtaining an assessment of the

impact the waste has on the

environment

KB15. The current national


policies and protocols which

affect work practice

KB16. The policies and

events, accidents and incidents

K16.how and when to report

issues that are within and

outside your scope of practice

______________________________________________________________________________________________________

84




guidance that clarify your scope

of practice, accountabilities and

the working relationship

between yourself and others

Skills

K12.how to distinguish

between single-use, single-

patient use, and reusable

equipment and/or personal

protective equipment and how

to dispose, launder, clean,

disinfect or store them, safely



______________________________________________________________________________________________________

85




Indian QP Title Phlebotomy technician Level 3

UK Qualification Phlebotomist Role Profile Level 2


Indian NOS Code Monitor and assure quality

UK NOS Code Monitor your own work practices

Indian NOS HSS/N 9611 UK NOS GEN23

Scope Monitor treatment process/outcomes , Identify problems in treatment process/outcomes, Solve treatment process/outcome problems , Attend class/read publications to continue industry education, identify needs and expectations of patient/health care professionals

Overview This standard is about carrying out a review of your own practice. It involves monitoring and evaluating the quality of your work activities and outcomes and taking appropriate actions to support continuous improvement. Monitoring and audit may be required for national, regional or local purposes. You need to show that you can apply relevant quality standards and procedures to your working practice and identify any deviations from these. You need to use a range of sources of information to support your monitoring activity including feedback from service users and work colleagues. You will report cases of non-compliance with quality standards and identify and use opportunities for quality improvement.

______________________________________________________________________________________________________

86


Competency Mapping



Monitor and assure quality: To be competent, the user/individual on the job must be able to-

Monitor your own work practices: You must be able to-

PC1. Conduct appropriate

research and analysis

PC2. Evaluate potential

solutions thoroughly

PC3. Participate in education

programs which include current

techniques, technology and

trends pertaining to the dental

industry

PC4. Read Dental hygiene,

dental and medical publications

related to quality consistently

and thoroughly




designated person

PC6. Identify and correct any

hazards that he/she can deal

with safely, competently and

within the limits of his/her

authority


report any hazards that he/she

is not allowed to deal with to

the relevant person and warn

other people who may be

affected




efficiently



P8.correctly identify any non-

compliance or variance in work

activities and outcomes against

relevant quality indicators

P9.report instances of non-

compliance or variance with

quality standards accurately

and promptly to relevant

people

None

______________________________________________________________________________________________________

87








accurately

P1.work within your level of

competence, responsibility and

accountability

P2.allocate monitoring

activities within your work at

regular intervals consistent

with legal, professional and


P3.adjust the frequency of

monitoring where necessary to

ensure compliance with quality

systems and whenever risks are

identified

P4.monitor your work activities

and outcomes against the

relevant quality indicators and

standards

P5.access information from

appropriate sources as relevant

to the monitoring activity

P6.carry out all monitoring

checks correctly and accurately

P7.obtain the correct and

complete data relevant to the

monitoring activity

P10.use the monitoring results

to improve your working

practices and outcomes

P11.access appropriate support

to improve your practice where

required

P12.act on any

recommendations to improve

performance and quality

outcomes

P13.review any changes to

______________________________________________________________________________________________________

88




working practices as required

to confirm and sustain

improvements

P14.maintain clear, accurate

and complete records of your

monitoring activities and

outcomes in line with current


policy and protocols



Monitor your own work practices: You must be able to-





KA2. Person(s) responsible for

health, safety, and security in

the organisation

KA3. Relevant up-to-date



organisation




situations

K1. Your own level of

competence, authority and

knowledge base and your role

and responsibilities within your

work area

K3.The statutory and

professional standards and

codes of practice for your area

of work and how to interpret

and apply these

K6.Factors which may influence

the quality of your work

activities and outcomes and

how to recognise these

K7.How deviations from agreed

working procedures may

influence the nature, quality or

reliability of the outcomes

achieved

K8.Sources of information to

support monitoring and

evaluation of your work

activities and outcomes and

how to access these

None


Technical Knowledge

KB1. Evaluate treatment goals,

process and outcomes

KB2. Identify

problems/deficiencies in dental

hygiene treatment goals,

processes and outcomes

KB3. Accurately identify

problems in dental hygiene

care

KB4. Conduct research

KB5. Select and implement

proper hygiene interventions

None

______________________________________________________________________________________________________

89




KB6. Obtain informed consent

KB7. Conduct an honest self-

evaluation to identify personal

and professional strengths and

weaknesses

KB8. Access and interpret

medical, and scientific

literature

KB9. Apply human

needs/motivational theory

KB10. Provide thorough and

efficient individualised care

KB11. Employ methods to

measure satisfaction

K2.The purpose, method and

requirements for monitoring

your work activities and

outcomes within your scope of

practice

K4.The range of quality

standards and procedures for

your area of work and

organisational policies and

procedures for quality

monitoring

K5.The range of internal and

external quality assurance

systems relevant to your area

of work and the expectations of

your contributions to these

K9.The range of data relevant

to the monitoring activity to be

undertaken

K10.How to identify and

evaluate variances in working

practice and outcomes

K11.Actions you must take and

timescales for doing this in

cases of non-compliance or

variance with quality standards

how to access advice and

______________________________________________________________________________________________________

90




support for quality

improvement


recording information clearly,

accurately and in a systematic

manner

K13.The information that is

required for recording and

reporting the results of

monitoring activities

K14.How long quality

monitoring records must be

retained and procedures for

disposing of monitoring records

K15.The current national

legislation, guidelines,

organisational policies and

protocols which affect your

work practice

K16.The policies and guidance

that clarify your scope of

practice, quality systems,

accountabilities and the

working relationship between

yourself and others



______________________________________________________________________________________________________

91

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Transnational Skill Standards Phlebotomy Technician · · 2018-01-10TRANSNATIONAL SKILL STANDARDS FOR HEALTHCARE INDUSTRY Transnational Skill Standards Phlebotomy Technician REFERENCE