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TRANSLATING THE NEW IMTEGRATED STANDARDS INTO
ACTION!
OPENING DOORS AND MINDS
October 27, 2011
The Honourable Madeleine Meilleur
“Another milestone in Ontario’s accessibility history.”
Our Focus Today
Challenging Times
Steps to Successful Implementation
A Positive Approach
Challenging Times
Resistance
Cost
Time
Understanding
Attitude
Assumptions About Ability
“Legislation” Leads to “Panic”
Search for the “Silver Bullet”
The Reality!
Looking for the Silver Bullet!
“There is no great transformation”
Jim Collins
Steps to Successful Implementation
Overall Steps
Specifics to
Employment
Information & Communication
Transportation
“Best Practices”
Requirements for all Standards
Access policies, plans and processes
Training
Access Criteria for procurement
Steps to Compliance
• Build on what you have
• Who is the Champion?
•Keep monitoring the Customer Service Standard
Customer Service Tips Guide
Small Organization Compliance Package #1Kit #1 - for 1 to 19 people - $149
INCLUDES:
• 19 e-Learning seats and proof-of-training certificates
• Accessibility Policy Template
• Service Disruption Template
• Customer Feedback Template
• Compliance Report
• Management and Staff Training Guide
• Staff Service Tips Pocket Guide• “We Support Accessibility” window decal
Upon successfulcompletion, you also receive a listing in the People Access Directory of Accessible Businesses for a whole year at no charge!
Upon successful completion, you also receive a listing in the People Access Directory of AccessibleBusinessesfor a whole year at no charge!
Kit #2 - for 20 to 49 people - $299
INCLUDES:
• 49 e-Learning seats and proof-of-training
certificates
• AccessPATH Plus Software License for online
completion and storage of all your Accessibility
Policy and document requirements
• One hour phone support
• Official Government Compliance Report
• Management and Staff Training Guide
• Staff Service Tips Pocket Guide • We Support Accessibility” window decal
Small Organization Compliance Package #2
Other Tools
E-Learning Module
“Fill in the Blanks” kit
Access Award
Supporting Accessibility Door Decal
Global Accessibility Map (Rick Hansen Foundation)
More Steps
Your role as translator
Clarify timelines – what applies to you?
Develop three key & consistent messages
More Steps... Review Policies & Plans
Identify Barriers
Develop Action Steps – Your Access Plan
Identify Stakeholders.
More Steps... Engage Stakeholders• Translate requirements
• Be clear about what you are asking them to do
• Accountability – what’s been accomplished
• Celebrate success – say thank you
On-going
Continue the Dialogue
Work Together
Employment
Recruitment, Assessment & Selection
Checklist of the process
Provide a script
Accommodation Support
Employment
Performance Management & Career Development
The same process for everyone
Ask everyone about accommodation
Career planning for everyone
Emergency Response Information• Role of individuals & managers
• Building supports for safe evacuation
• Safe procedures
Planning for Safety
Evacuating people who need assistance in an emergency
www.hrsdc.gc.ca/publications/ Human Resources and Skills Development Canada
Employment - Other Tips
•Find out where to recruit candidates with disabilities•Teach managers and team members how to communicate with employees with disabilities
•Make all heavily used forms accessible•Check that written job descriptions describe the essentials of the job
•Remember the hidden disabilities•Support managers on reasonable accommodation
Attitudes & Assumptions
• Never assume a person’s abilities (or inabilities)• Always hire qualified people• Everyone is accountable• Accommodations aren’t always expensive• Check on accessibility• Honour confidentiality
Information & Communication
Accessible Formats
Large print Electronic formats
Recorded audio or audio description
Written notes reading information aloud
Descriptive dialogue Braille
Information & Communication Tips
Clarify:
Upon request
In a timely manner
No extra cost
Have common pieces of information available
Build funding into budgets
Accessible Web Sites
Clarify
Long time span – note deadlines & build into budgets
World Wide Web Consortium (WCAG) guidelines are available
Includes web site design & content
“Accessible Website design” - A practical and strategic guide
e-mail: [email protected]
Easter Seals Canada
Web Site Checklist includes
Audio descriptions for images
High contrast between background & foreground
Text laid out in short paragraphs - white space in between
Links stand out
Alternative text for graphics
Process for feedback
Educational & Training Resources
Consider:– Copiers with controls outside the reach range of a person using a wheelchair
– Extended time and alternate locations for exams– Read information on the board/overhead out loud– Raised line drawings of graphs, geometric designs or mathematical equations
More Education Accommodation– Permit students to tape– Provide written copy of major points– Provide study guides– For a person with a psychological disability – set clear limits for classroom behaviour
“Disability Services: Faculty Handbook”
Blue Ridge Community College
www.blueridge.edu
Transportation
The importance of transportation
Concepts of dignity, independence, integration & equal opportunity
Energy Management
The Positive Approach
Be a Strong Voice
Have Tenacity
Be Courageous
Be Bold
To Conclude
BELIEVE IN POSSIBILITIES
Possibilities
Possibilities
Possibilities
Izzy’s Web Site
http://www.izadaptive.com/
Contact Information
People Access
Division of Excellence Canada
(formerly the National Quality Institute)
2275 Lake Shore Blvd. W., Suite 307
Toronto, ON M8V 3Y3
t. 416-251-7600 x 224
www.peopleaccess.ca
