Transforming into a DSP - Liberty Latin America · Head of IT Strategy, Architecture and Analytics Liberty Latin America Hema Kadia VP & Head of SDN-NFV, Strategy and Practice

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Transforming into a DSP - Liberty Latin AmericaWhat we learnt – In-flight engine change

© 2019 TM Forum | 2#TMFDigital

Agenda

• Opening & Intros (2 mins)• Liberty Latin America – Intro (3 mins)• LLA Evolution to Next Gen program

• Quick Background (1 min)• Transformation Drivers (3 mins)• Current state & Transformation

landscape (3 mins)• Transformations & Roadmap (8

mins)• Lessons Learnt (3 mins)

• Prodapt’s role & about Prodapt (5 mins)• Q & A (5 mins)


Presenters

Greg SmithHead of Technology StrategyLiberty Latin America

Stephen KowalHead of IT Strategy, Architecture and Analytics Liberty Latin America

Hema KadiaVP & Head of SDN-NFV, Strategy and Practice Prodapt

Mehraj GulzarAVP & Cluster Head,Prodapt


Liberty Latin America, T&I Group - Our network and assets

Our Markets

Our Caribbean

Operations

• Operating fixed and mobile networks• Sub-sea networks(Note: Light purple are B2B only markets)

• HFC, FTTH, xDSL, LTE, 3G, 2G• Serving B2B and B2C customers across the

regions(Note: Light purple are B2B only markets)


LLA by numbers

• Revenue: $3.7 billion

• Employees: 10,800

• 7.2 million homes passed

• 5.7 million RGUs (video, internet, and fixed-line telephony subscribers)

• 3.5 million mobile subscribers

• Leading operator in Latin America and the Caribbean

• Operating in 21 consumer markets and over 30 B2B markets

• Extensive and unique sub-sea network, connecting over 40 markets with over 50,000 kilometers of fiber optic cable


LLA Evolution to NextGen programIn depth


Industry & market driver for transformation

Telecom competition is expanding• Competitors used to be traditional telcos• Including companies such as Google, Amazon, Netflix, Facebook etc..

Technology is changing• Monolithic HW is out, function build SW is in• Agility and speed are the new game

Customer interactions are changing• No longer is it all done via phone or retail • Interactions now occur via Mobile Apps, Web, Facebook, Online

chat, WhatsApp, Twitter, etc…


LLA transformation drivers

Build a next generation technology roadmap and transform into a full digital service provider (DSP)

Focus

Automation• Improve flow-through• Self-healing

Simplification• Consolidate systems• Simplified processes

Support Digital Journey • Personalization of services• Customer control and

transparency

Accelerate and innovate on services• Reduce product launch times• More options/VAS, quicker …

Drivers & Goals


LLA transformation drivers

Current/Past• Monolithic HW• Supporting multiple functions• High cost & vendor dependence• Does not support putting the

functions where they provide the most value

Future• Centralizing and abstraction of functions• Commodity-based HW• Driving the right function in the right

location• Allowing for new services and faster

innovation


Digital transformation landscape – BSS/OSS/network services

Orc

hes

trat

ion

(E2

EO)

•

Digital ChannelsOSS

Network Services

Digital InteractionServices

eCommerce

- On the Web- On the APP

Retail Point of Sales

POS Catalog

Virtualized Network

Services B2C & B2B

IPTV

Fixed ServicesMobile Services

Controller

Controller

Controller

SD-WANControl

ler

Future Services

Controller

Inventory

Service Catalog

Oracle Siebel CRM

AccountMgmt

ServiceMgmt

OrderCapture

ProductCatalog

Oracle Integration with Order and Service Management (OSM)

Billing & Revenue

LogicalInventory

Balance Management

CRMAccountMgmt

ServiceManagement

OrderManagement

Oracle Integrator (AIA) with Order and Service Management (OSM)

ESB BSS

Billing Catalog

Rating Catalog

CRM Catalog

Online Rating Charging System

Balance Management Rating

Catalog

B2B CRM

Order Management

CRM Catalog

AccountManagement

ServiceManagement

Digital Catalog

Mid

dle

war

e


SDN/NFV transformation & business case

What we wanted to achieve with SDN?• Enable customer self-service activations & self-care• Enable commodity HW use• More software options – vendor & open source• Allow functions to be placed in more appropriate locations

• Centralization, or• Closer to the consumer

• Drive to standardized interfaces between systems & networks• Support future technologies built for virtualization• Long-term reduced OPEX and CAPEX (while short-term

needs investment)

How can the investment be justified? • Revenue from new products• Elimination of legacy OSS platforms• Automation driving down OPEX• Centralization/consolidation driving down locations

& costs

Questions that needed answers before transformation• What is the current OSS and BSS

landscape?• What are the priorities for automation?


Orchestrator eases transformation & enables automation

OSS: Network inventory, service provisioning, catalog/service management, network configurations

• Product catalog & order management• Provision services – CFS & RFS• Network & service inventory management

• In LLA today:• Supports most legacy services • Non-standard interfaces - requires

cartridges• Ecosystem of > 7 provisioning

systems today

Orchestrator:Extends capabilities, E2E orchestration, enabling automation, reduces OPEX and improves customer experience

• E2E service coordination – legacy & new services

• NFV management – Onboarding new services and virtual network functions

• Network service lifecycle management, NFV resource management, automation

• Leveraging machine learnings(ML) and AI to allow network to take actions based on events

• Cloud Native, multi-domain, and Microservice support

• Standardized north and south bound interfaces• Network slicing allowing for new services and

features • Supports rapid service deployment


Creating a clear & unified transformation roadmap

• Interim state helps jumpstart the program, launch services early

• Simplify process flows & system interactions, automate

• Includes network + IT – systems, processes and interactions

• Orchestrator key to integrate legacy & new• Supports plans for future services, new

vendors & expansion• Aligns different stakeholders to a common

transformation vision & plan

End StateInterim State


What to virtualize & when?

E2E Orchestrator (Multi-domain, Multi-vendor, Physical & Virtualized Network)

2G

3G

LTE

RAN

Access

BSC

RNC

DOCSIS

FTTx

CCAP

xDSL

GPON OLT

BNG

DSLAM

Fixed

LDAP

DHCP

DNS

TFTP

RAS

CG-NAT

Firewall

IGR

Load Balancer

Content Delivery Network

Caches

Policy

DVR

Encoder

Encryption

Enterprise backbone | Long-haul

IP/MPLS Carrier Ethernet

Optical-DWDM Lambda

Provisioning

SD-WAN

DNS

Evolved Packet Core

AAA

MME

PCRF

S-GW

P-GW

CG-NAT

Firewall

SGSN

GGSN

Voice

VM IMS SBC STP

Entertainment & Connectivity

Mobile | Telephony

Infrastructure-as-a-Service Infrastructure Management SaaS

Core

SMSC MGW MSC

Future-based on industry & vendor roadmap

Partial Partial virtualization

RoadmapRoadmap virtualization mid-term

Phase I Roadmap virtualization short-term

Legend


Key takeaway…

• Collaboration – it is important to involve networks, product management & IT organizations right from the beginning – starting with strategy & planning

• Integration of legacy & new systems (Orchestrators, MANO) can be complex and requires careful consideration• initially take a simpler approach – get the service to market ASAP but never lose focus on customer experience• Flow through integration & automation takes time – start early & with existing systems• Create a transformation roadmap showing transitions from current to intermediate to end states

• Considerable opportunities for simplifying access networks through virtualization & convergence• Establish a compelling business case for this, just technology considerations are not enough• Converged optical access with multi-technology last-mile/edge seems to be the way to go

• PoCs! – invaluable in selecting systems/tools, defining architect & roadmap• But critical to scope & prioritize use case/tests & timebox• Logistics for PoCs with vendors can be challenging

• Product roadmap & sequencing• Consider the current customer/subscriber demographics• Choose good product candidate(s) & geographies for pilot service launch & feedback

• Detailed pricing analysis for various options & vendor systems is necessary• Pricing options vary widely between vendors so establish sizing, baselines and templates upfront - focus on end CAPEX,

OPEX & TCO for comparisons• Consider long-term TCO but upfront/initial costs (CAPEX) makes or breaks business cases


LLA Evolution to NextGenProdapt’s role & about Prodapt


Prodapt’s deliverables & team

Scope• Lead SDN/NFV steering

committee• Assessment of current state

& business plans• Define strategy and

architecture• Include Caribbean & LATAM

regions• Evaluate and recommend

vendors• Planning for 2019 & beyond

Use cases & Components• SD-WAN• Cable, broadband, enterprise

WAN & security services• Access – V-CCAP, vOLT• Multi-domain orchestrator• B/OSS architecture &

integration

What we Delivered?• Program governance• Vendor & opensource

product evaluation• RFI/RFP process &

vendor/product Financial analysis

• Product/Technology strategy & roadmap

• Architecture blueprints

Prodapt’steam

• Network/Access network SMEs• B/OSS & integration SMEs

• Business & strategy consultants• SDN/NFV architects


Sample output created for LLA


Who We Are

Exclusive focus on The Digital service provider (DSP) vertical

Part ofThe Jhaver Group

$1.3 Billion64 Locations16,500 Employees

Key ClienteleTrusted partner to leaders in the communications industry, including Fortune 500 customers and 95%of clients havere-engaged

Right-Sized, Flexible Partner withmulti-shore delivery model

Global Operations

Portfolio

• RPA/Telebots• SDN-NFV• AI/ML and IoT• OSS/BSS and BPO• DevOps &

Microservices

35%+ YOY Growth


Prodapt SDN/NFV Offerings and Key Use Expertise

Southbound Interfaces (SBI) to

Network Functions & Appliances

Northbound Interfaces (NBI) to

OSS & BSS Applications

Service Templates Configurations (TOSCA/HEAT)

Routing and Switching Enhancements

(for Legacy NEs)

Virtual Network Function (VNF)

Onboarding

Ongoing VNFMonitoring

(Day 0 to Day N)

Self-Service Portal(for SD-WAN / uCPE)

Closed Loop Assurance with AI/ML

(Performance, Fault Management)

DevOps & Testing Automation

(Frameworks)

Applications Upgrade and Maintenance

(e.g. Upgrading Orchestrator maintaining

NBI/SBI)

Managed Network Upgrade &

Maintenance

Open Source Solution Hardening e.g.ONAP, OSM, Openstack,…

Strategy & Planning

Implementation & Operations Support

Vendor Functional Evaluation &

Recommendation

Architecture (End State & Transition)

Vendor Financial Analysis for Solution & Use Cases

Key Use Cases

SD-WAN & uCPE(Software defined Wide Area Network)(Universal Customer Premise Equipment)

Carrier Ethernet Services (e.g. E-Line, E-Access)

Optical Wave Services

vCDN (Virtual Content Delivery Network)

vCCAP(Virtual Converged Cable Access Platform)

vOLT(Virtual Optical Line Terminal)

vEPC(Virtual Evolved Packet Core)

vIMS(Virtual IP Multi-Media System)

vFireWall, vLoadBalancing…

1 2 3 4

5 6 7 8

9 10 11 12

13 14 15 16

SDN/NFV/ Virtualization

Roadmap Planning

Program Governance

Overall SDN/NFV/Virtualization Program Management, including related foundation NFVI, NFVO & Use Cases Tracks

17


Prodapt SDN/NFV Solutions - Technology Expertise Landscape

SDN-NFV Orchestrator

Data Modeling & Protocols

NETCONF RESTCONF CLI

DevOps & Test Automation

RyuSDN Controllers

Cloud & Virtualization

Built Network Appliances Adapters

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Transforming into a DSP - Liberty Latin America · Head of IT Strategy, Architecture and Analytics Liberty Latin America Hema Kadia VP & Head of SDN-NFV, Strategy and Practice