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Transforming ideas into turnoverWe have asked the winners of the world’s best innovations in banking to come on stage to present not only the innovation itself, but also how they implement it, how it has been integrated into their business lines and platforms, what difficulties they have encountered and how they track performance, including the real impact on the bank’s business.Innovation is here to stay: it’s not only about marketing and perception. Innovation has a great impact on profit, driving business growth. The summit brings together bankers who are interested in leveraging technology and innovation for growth.
Key transformation themes to be addressed What are the latest innovation trends and which technologies are the most used by banks and for what purpose?
What are banks’ strategies for using innovation to grow business and what are their key achievements in this area?
How can artificial intelligence (AI), robotics, machine learning, big data and blockchain contribute to profit?
The summit will focus on a range of hot topics with real-world examples of innovation success. The Gold winners of the Efma – Accenture Distribution & Marketing Innovation in Banking Awards 2018 will discuss how their projects have evolved since they won, and share insights on their plans for the future.
See the full agenda at www.efma.com/innovation19
INNOVATION SUMMIT IS PART OF THE ‘BEST EFMA WEEK’ IN PARIS:14 –15 October 2019 17–18 October 201916 October 2019
www.efma.com/congress19www.efma.com/innovation19
Innovation Summit: Innovation for Growth
47th Efma Congress:Banking Transformation
Enjoy Paris like a local
#EfmaInno19
Speakers from these leadings banks, among others, will join Innovation Summit:
1 DISCOVER THE FUTURE OF INNOVATION: Learn all about the upcoming trends
Innovation is a never ending process and banking executives need to wake up to this fact or or else risk extinction. 2019 edition of Innovation Summit will provide in-depth insghts on leadership and managing innovation, neobanks, AI, digital marketing, workforce, phygital experience, and more.
3TRANSFORM IDEAS INTO TURNOVER: Benchmark and get to know what other bankers
are doing to innovateWe have asked the winners of the world’s best innovations in banking awards to come on stage and deep dive. They will present not only the actual innovation, but will also explain how they have implemented it and integrated it into their business lines and platforms, what difficulties they have encountered and how they track performance, including the real impact on the bank’s business.
2CONNECT: Share your challenges and get some answers from peers, experts, colleagues, on top of a
great agendaThrough interactive case study presentations, expert and 1-1 meetings with attendees and speakers, demos and networking sessions, we will explore the key issues facing leaders today while providing an arena for constructive debate, discussion and partnership.
4 ENGAGE: Create business opportunities by meeting the most ingenious innovators
Enjoy 2 full event days to connect with bankers who are interested in leveraging technology and innovation for growth. Heads of business lines, heads of segments, COOs and heads of innovation, marketing managers, among other business managers in banks, will interact with the ecosystem of innovation in banking: fintechs, bigtechs and innovation leaders.
INNOVATION SUMMIT KEY BENEFITS
Enjoy a complete event experience at Paris!
2 FEEDBACK FROM PAST DELEGATES
‘THE MIXTURE OF SPEAKERS IS VERY WELL BALANCED. MAJOR TOPICS WERE VERY INTERESTING. IT HELPED ME REVIEW MY BANKS STRATEGY.’Ronald Zirka, Director of Marketing Division, Banque Libano-Francaise, Lebanon
‘OVERALL VERY GOOD QUALITY, SOME OF THE PRESENTATIONS WERE TRULY INSPIRING’David Pisar, David Pisar, CSOB, Czech Republic
‘IT GAVE A VERY GOOD INSIGHT ON WHERE THE BANKS ARE COMING IN THE INNOVATION ARENA.’Mike Sophie, Head of Retail – Retail Banking Strategic Business Unit, MCB, Mauritius
LAST EDITION OFINNOVATION SUMMIT
ATTENDEES134
27
SPEAKERS
62%
TOP SENIORS FINANCIAL
INSTITUTIONS
COUNTRIES36
98%OF THE RESPONDENTS
FROM LAST YEAR’S EVENT RECOMMEND THIS EVENT
TO A COLLEAGUE
74%
INNOVATION SUMMIT KEY FIGURES
Click on the icons
to see what happened in
the last edition
@Efma_news#EfmaInno18
2018 Innovation Summit Flickr photo gallery
1
PROGRAM 14 OCTOBER 2019
What’s next?
Welcome coffee & registration
Digital Revolution – The Calm Before the Storm 30 years of digital – what’s the status quo? Electricity versus Artificial Intelligence – the bigger picture Future for growth: the end of “copy & paste” Current trends & challenges in banking & insurance Opportunities created by Artificial Intelligence – examples from various industries
Maike Strudthoff Futurist Jump Next France
Staying Relevant in the Age of Innovation Innovation in the world of banking Innovation is more than technology How to remain relevant to your target customer What we did with BWorks
Paul Tynan Creative Director I-AM UK
9.00
8.30
10.10
PeoPay – Innovative Mobile Banking and Payments App Pekao strategy for mobile banking and mobile payments About PeoPay – features that make the difference How mobile banking brings value for customers and the bank
Bartosz Zborowski Head of Innovation and Payments Department Bank Pekao PolandMarek Tomczuk Vice President of the Management Board Bank Pekao Poland
9.40
10.40 Coffee break & networking
Phygital, payments and experience
Leadership and Managing Innovation
How to Strengthen the Innovative Power and Challenge the Status Quo TREND_LOUNGE … a successful format to create innovation The innovation process as a natural success factor Looking at the role of the innovation manager … it’s all about personality
Monika Edlinger Senior Consultant, Innovation- and Project-Management INNOVATIONSMANUFAKTUR AustriaJürgen Dostal Head of Products Bawag PSK Austria
11.10
Using Innovation as a Catalyst to Integrate Banks into Users’ Digital Lives Innovation is not about technology, but about the customer experience it creates Case Study: Banorte | Streamlining banking services into customers’ digital lives A great app is simply not enough: how should mobile banking evolve in order to meet current customer expectations? Tech giants and social communications aps are entering the personal finance ecosystem. What should banks do about it?
May Michelson Director, Sales & Business Development - Europe PayKey IsraelOlga Ceja Director of Innovation and Digital Channels Banorte Bank Mexico
9.55
Designing the Banking of the Future The banking of future Digital & Mobile AI: Neo, the new virtual assistant of CaixaBank.
Marc Balastegui Emerging Technologies Team Manager Caixabank Digital Business Spain
9.25
PROGRAM 14 OCTOBER 2019
12.10
A Discussion on the Findings of the 2019 Innovation In Retail Banking Report What are the strategic priorities in banking today Is investment in innovation keeping pace with consumer needs What areas of innovation are deemed the most important How can financial institution become innovation leaders
Jim Marous Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand USAJean-Yves Bruna Director Infosys Finacle United Kingdom
STUDY PRESENTATION
12.40 Lunch & networking
Moving Innovation into Exploitation Lessons learned from prioritising and evolving innovation opportunities in line with customer needs and business strategy Key challenges faced by large banks in moving from exploring innovation to delivering it and ways to address them
Michael Anyfantakis Head of Innovation Design Lloyds Banking Group UK
11.40
Innovation requires new leadership culture
Managing Innovation: an Oxymoron? Covering the innovation spectrum with different channels Defining & implementing criteria Top down v bottom up approaches
Dara Hizveren Head of Innovation Garanti Bank Turkey
11.25
From Bank Ecosystems to Customer Ecosystems How can banks and Fintechs build customer value? Digital solutions with human interface From technology marketing to technology enabler The new marketing: building audiences C2B: From banking channels to marketplace
Frederic de Melker Managing Director Personal Banking Rakbank UAE
14.00
Leadership and managing innovation
From Bank Ecosystems to Customer Ecosystems Implementing platform strategies to become a bank immersed in the daily life of customers Using corporate entrepreneurship as a strategy for innovation and growth Changing the traditional dialogue and points of contacts between the bank and its customers Leveraging non-traditional activities, big data and technology to grow traditional banking business
Juan Franco Plink Director Bancolombia Colombia
14.15
New ‘‘Digital Rebel’’ Account What’s a highly personal account? How the idea was born Results and development
Ewelina Gulbinowicz Marketing Manager Alior Bank Poland
14.30
Smart Contracts for Smart BankAssurance Smart contracts & oracles Regulators & sandboxes Selling smart products What’s next
Demetrio Migliorati Head of Digital Organisation Banca Mediolanum Italy
13.45
PROGRAM 14 OCTOBER 2019
A Unique Ecosystem Dedicated to Business and Innovation Genese Model Evolution
Benoît Bourdin Partners & CA Group connections / International Network @ Le Village by CA Crédit Agricole S.A. France
14.45
“Inovabra” Innovation Ecosystem and its Role in the Organization Purpose & strategy How it has contributed to business generation, efficiency &
costs, brand, culture, talent and growthRenata Talarico Petrovic Innovation & Research Executive Bradesco Brazil
15.00
15.20 Time for Questions & Answers
Cloud Adoption in Banking – Is the Momentum Building? What does the uptake on Cloud banking look like? What is driving adoption and why? How fast are banks adopting?
This benchmark survey aims to explore how financial institutions globally are embracing the move to the Cloud, their strategies, and what success looks likeMary Connor Retail Banking Strategy Finastra UK
15.35
Measuring Companies’ Transformation Dynamics Technology and innovation Phygital integration Talent attraction Retail banking example
Didier Farjon CEO D-Rating France
Fintechs are Changing Life in South-East Asian Overview of Fintechs in SEA Why SEA is attractive to startups and investors Fintech successes in SEA and particularly in Thailand Use case example of Fintech-bank collaboration in SEA
Sam Tanskul Managing Director at Krungsri Finnovate Thailand
17.05
17.20
Challengers, Neobanks and what’s next?
BNC10, the New Neobank that Challenges the Status Quo of Neobanks Customer-centric organization: creating a winning customer strategy Define your product by focusing on your customers’ core issues Collaborative innovation: sharing and collaborating as a key factor Improve your monetization system
Albert Llorens Co-CEO BNC10 Spain
16.35
16.05 Coffee break & networking
16.50 Using Blockchain in International Payments DLT as a use case example in international payments Santander’s One Pay FX: our experience with Ripple One Pay FX success story: connecting the dots From One Pay FX to Pago FX: going open market
Manuel Cantalapiedra Head of Innovation Banco Santander Spain
17.35 Time for Questions &Answers
And what’s next?
Transforming through innovation
Welcome coffee
Disruption is Normal…in Finance too! Radical is the new normal... in any business, including banking What can we expect in the coming years in the banking industry? What «value» do customers want from a «bank», and who is best prepared to provide it? We will share some insights in this respect and try to discover new horizons... if that is possible...
Alfons Cornella Founder Institute of Next Spain
9.00
8.30
RISK Innovation Office – Is it Possible to Innovate in a Control Function? Challenges, opportunities and lessons learned from almost 3 years of innovation Internal and external co-creations and open innovation
Danielle Winandy Head of RISK Innovation Office (Chief Innovation Officer) BNP Paribas France
11.50
9.25 INNOVATION CHALLENGEDiscussion Around How To Restore Growth in the Banking Sector and Generate Value Out of Digital Retail Banking’s burning platform Accenture’s vision to maximise revenue growth Current situation in Retail banking: how banks are responding to new strategic imperatives A new growth strategy… … and new/additional Business Drivers
Piercarlo Gera Senior Managing Director, Accenture Financial Services, Customer Insight & Growth Accenture Italy
Digital Lending Transformation at Crédito Agrícola The importance of Digital Lending Communication strategy to increase lead generation Simplifying Lending Origination
João Lima Pinto CEO ITSCREDIT Portugal& Jorge Paulo Baião Chief Information Officer & Executive Board Member Crédito Agricola Portugal
12.10
PROGRAM 15 OCTOBER 2019
10.55 Coffee break & networking
12.30 Time for Questions & Answers
12.45 Lunch & networking
Key Factors in Transforming Successful Customer Journey into Bank’s Revenue Will you see the goal scored? Innovations in selling bank products About 80% of your every-day sales do not succeed. How can a few tweaks dramatically improve your sales? How to make annual sales plan in 1 quarter?
Tomasz Ampula Product Owner Consdata Poland
11.25
Always open… innovation, banking
Open Innovation – How to Leverage AI, Blockchain, API etc., Open innovation initiatives such as payments, corporate, loans, private loans, trade finance, etc. Collaboration with start-ups and different industries Streamlining office work by leveraging AI/OCR and RPA Platform offering strategy for the above services
Mitsunobu Okubo Senior Digital Strategist Mizuho Financial Group Japan
14.00
PROGRAM 15 OCTOBER 2019
15.05 Time for Questions & Answers
Open Banking- What Else? No alternative apart from Open banking Why and how
Carlos López-Moctezuma Global Head of Open banking BBVA Group Spain
14.30
Innovation Ecosystem through Multifunctional Internal & External Teams Different tiers of the Standard Bank Innovation ecosystems Disruptive solutions taken to market Failures experienced Cultural shifts made
Khomotso Molabe Chief Information Officer, Personal and Business Banking Standard Bank South Africa
14.15
Are Incumbents the winners?Achieving a step change in growth through New Business Building New business building is an essential skill to survive in today’s rapidly changing environment – but requires a new mindset and approach We will show that incumbents can win as ABN AMRO has done with New10 We will share the lessons learned of having build over 50 greenfield digital banks globally
Fernando Figueiredo Expert Associate Partner McKinsey & Company London McKinsey & Company UK & Mohcine Ouass Associate Partner McKinsey & Company Amsterdam McKinsey & Company Netherlands
14.45
Are Incumbents the winners?
15.20 Coffee break & networking
The End of the Marketing Conversion Funnel Is the traditional way of measuring marketing initiatives still valid? The problems behind the conversion funnel Having a real digital conversation and its benefits
Eboni Boicel Senior Director, Initiative & Marketing Solution Desjardins Canada
15.35
Digital marketing and communication
Cooperative Banking for Sustainability: Working for a Positive Impact on the Society and the Environment Cooperative Banks: a strict relation to the local communities from its foundation The main activities pursued by Gruppo Bancario Cooperativo ICCREA for local territories: Safeguarding territories: environment, historical local heritage and ancient village, weaker segments of the population (aged and young segment) Territorial development: local community support through physical branch network, local and social start-up accelerator, crowdfunding platforms Extraordinary initiatives: financial support in case of ordinary and extraordinary necessity (from little intervention to contributes in case of hearthquake, floods, etc.)
Enrico Giancoli Head of Marketing and Business Intelligence ICCREA Bank Italy
15.55
PROGRAM 15 OCTOBER 2019
16.25 Wrap up of the event
16.45 End of the conference
New Stage in the Banking Transformation (Mobile/Online, Phygital/O2O) Evolution of banking channels 2020 Mobile banking business model transformation 2020-2025 New banking
Dmitriy Vakin Strategy Manager Alfa Bank Russian Federation
16.10
WE THANK OUR PARTNERS
ASSOCIATE MEMBERS
SPONSOR & BUSINESS PARTNERS
MEDIA PARTNERS
Efma l 10 Boulevard Haussmann l 75009 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 33 1 47 42 56 76 l www.efma.com APE: 5819Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.
INNOVATION SUMMIT PRACTICAL INFORMATION
Please note that the registration for an Efma event is only available online To register, please go to www.efma.com/registerinnovation19
DatesThe Innovation Summit will begin with a welcome coffee on Monday 14 October 2019 around 8.30 and will end on Tuesday 15 October 2019 around 18.00.
LocationPullman Paris Centre Bercy1 rue de Libourne75012, Paris – France
Languages All sessions will be held in English.
AccomodationMore details coming soon
Registration
The registration fee covers participation in the Innovation Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event.
We welcome late-bookers, but credit card information must be provided.
Cancellation
If you cancel your registration before Wednesday 14 August 2019, it’s free of charge!For a cancellation made between Thursday 15 August and Monday 30 September, you will be charged 20% of your registration fee.From Tuesday 1st October until the event, you will be charged 100% of your registration fee unless medical certificate provided.If you are not able to come to the event, please send a substitute delegate as no reimbursement will be made.
€0 for Efma 2019 Premium Pass holders – www.efma.com/premiumpass
€1,200 for Efma members and associate members
€1,800 for Efma Business Partners
€2,400 for representatives of non-member institutions
VAT not included. All registrations are strictly individual.
NEW: Please note that 2 tickets of your ePass pack are needed to register for this event. You don’t know what is the ePass yet? Discover it on www.efma.com/epass
REGISTRATION FEES
Do you plan to join this event with your team? Good news, discounts apply for group registrations! Contact [email protected]
Participants 3-9 10-14 15+Discount 10% 30% 40%
PRACTICAL INFORMATION
