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Transforming Business Through Smarter Process
Jul, 2009
The New Science of Fixing Thingshttp://www.tnsft.com/
Charles AguilarHa DaoRay HemmeleKevin KidderMarty Shultz
2
Objectives
• Provide overview of TNSFT (The new Science of Fixing Things)
• Discuss how TNSFT’s core competency fits within SSA’s Strategy
• Discuss the Potential Next Steps
3
TNSFT
• Who are they and what do they do?- UK business that started 4 years ago by John Allen and David Hartshorne.
(Ha has worked with them for many years.)
- Developed a methodology of fixing simple/complex systems and parts Extremely quickly - usually identifying the solution within a few days. (SSA approach to solving similar problems would typically take months.)
- Approach applies to any Scientific, Manufacturing or Design area• Electrical, Chemical, Mechanical, metallurgy…..
- They fix problems, train people to fix problems, provide training, and Mentoring.
• 3 courses – you may be able to bring your problem to class to solve.- Diagnostic tools – online training- Convergent Diagnostics to Reduce Variation – 3 day class- How stuff really works – 4 day hands-on course
- Publish articles – they have 9 articles on their website and 7 quick reference guides.
• Numerous case studies.
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Sectors and Clients
- Industrial Processes Casting , Coating, Extrusion, General Assembly, Injection Molding, Joining and Machining.
-
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What’s in it for SSA&Company?
• Competitive advantage. Their methodology is NEW. But, it fits well under the Shainin and DFSS value streams.
• Unknown market size – every company that designs, produces, or uses any type of parts/equipment.
• TNSFT is better at solving technical problems much more quickly than SSA
• Their approach is complementary to our current offering.
• Very low risk to engage with this small company. If they don’t partner with us they may partner with one of our competitors
- Low impact to our business but it would be an opportunity loss
• High up-sell potential at clients like Cooper, Westinghouse, CRL, Honeywell….. This methodology could be taught in universities which could lead to more business.
• Provides a few development opportunities to our more technical Dir/Sr. Directors.
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What are TNSFT’s Goals / Problems Needs
• Goals - Grow the business. This new approach is BIG and they would like to see it
grow.
- Get 40% to 50% billable time (currently at 20%-25%.)
- Obtain higher revenue than is normally achievable through a 2 person company.
- Develop new methodology/material, mentor, write, and speak.
• Problem- They’re problems solvers and teachers first – business people second.
- They don’t want to be employees and don’t want to manage employees.
- Consider them as inventors who enjoy practicing their inventions. They don’t enjoy the growing a business or managing people.
• Needs: - They need a “host” to grow their business. This situation resembles Mikel’s
launch of Six Sigma with Jack and Rich.
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Possible arrangements
• SSA attends their training sessions
• TNSFT mentors SSA through problems
• SSA licenses and teaches their material.
• SSA Co-sponsors their OE classes
• SSA markets their abilities and case studies
• TNSFT works with SSA customers under the SSA Banner.
• SSA purchases TNSFT but everyone keeps skin in the game
• ?????
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Potential Next steps
Thoughts, questions and comments?
1. SSA leadership needs to understand why this methodology is powerful.
2. Determine how SSA can create a demand in the marketplace. How big can this opportunity be?
1. Current clients, old clients, shared value, web champagnes, guaranteed performance for daily rate, Seminars, teach OE classes, DFSS …. ?
3. We’d like to explore the relationship further by looking at opportunities to engage with TNSFT
4. Get better at solving difficult technical problems - faster
1. Get more training and mentoring from TNSFT
2. Receive mentoring while applying concepts to client problems