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Transformational Leadership and Change
Presented by: Kelcy BenedictTuesday, March 5, 2013
Ottawa, Ontario
March 5, 2013
What I’m Not Here to Talk About
How to make them change
Or
Change Management Methodologies
March 5, 2013
What I Am Here to Talk About
Transformational Leadership and Change:
1. Creating an Outcome Orientation2. Enrolling others in the Outcome
March 5, 2013
Type of Change
March 5, 2013
Degree of Risk of not changing
Low
High
HighDegree of buy–in and commitment
Incremental Change
Transformational Change
The Challenge of Change
March 5, 2013
Leader
Technical SideInanimate Resources
Human SideFree-Willed Resources
InfluenceControl
People drive the change process from stage to stage through their discretionary efforts
Change is an Energy Exchange
March 5, 2013
Energy EffortExchange
Leader Led
Change requires the on-going exchange of energy for effort between the leader and the led
CREATING AN OUTCOME ORIENTATION
March 6, 2012
Time
Problem Outcome
Problem
AnxietyReact
VisionOutcome
PassionBaby Step
Results
Time
Results
+
+
- -
-
+ +
+
+• ATTENTION
• INTENTION
• RESULTS
DISTINCTIONS
Primary Orientations
2011 - David Emerald - All Rights Reserved – www.powerofTED.com
Adapted from Bob Anderson
– The Leadership Circle – www.theleadershipcircle.com Used
with permission
Problem Orientation Outcome Orientation
Primary Orientations:Thoughts, Feelings & Actions
2011 - David Emerald - All Rights Reserved – www.powerofTED.com
• Perpetual fire drills
• Things don’t get completed
• “Continuous Partial Attention”
• Conversations focus on “what
we don’t want or like”
• Vision is unclear & shifts
• Exhaustion/Burnout
• “Drama”
• Action focused on prioritized outcomes
• Forward progress seen & measured
• Attention on short-term “baby steps”
• Conversations focus on “what we
do want”
• Vision clearly communicated &
periodically reviewed
• Inspired and energized
• Empowerment
Problem Outcome
Problem
AnxietyReact
VisionOutcome
PassionBaby Step
+
+
- -
-
+ +
+
+• ATTENTION
• INTENTION
• RESULTS
DISTINCTIONS
Primary OrientationsVictim Creator
Time
Results
Results
Time
2011 - David Emerald - All Rights Reserved – www.powerofTED.com
Adapted from Bob Anderson
– The Leadership Circle – www.theleadershipcircle.com Used
with permission
DDT: Dreaded Drama Triangle(Karpman Drama Triangle)
Victim
Rescuer Persecutor
PowerlessDream Denied/Thwarted
“Poor Me”
= Situation= Identity
Victimization Victimhood
Dominates, Blames, Tears Down
Fears Own Victimhood“You Poor #%@!!”
“The Problem”
Keeps Victim 1-DownFears Not Being Needed
“Poor You”
“Pain Reliever”
2011 - David Emerald - All Rights Reserved – www.powerofTED.com
March 6, 2012
Creator
Challenger Coach
The Empowerment Dynamic (TED)
Owns Power to Choose & RespondFocuses on Outcomes
“I Can Do It”
Calls Forth Learning & GrowthProvokes/Evokes ActionConscious/Constructive
Unconscious/Deconstructive“Do It!”
Supports & AssistsFacilitates Clarity by Asking Questions“You Can Do It”
Choice Points
Creator
Victim
Persecutor
Challenger
Rescuer
Coach
2010 - David Emerald - All Rights Reserved – www.powerofTED.com
A Challenger in Action
2010 - David Emerald - All Rights Reserved – www.powerofTED.com
Come to the edge.We might fall.Come to the edge.It’s too high!COME TO THE EDGE!So they cameAnd he pushedAnd they flew
Christopher Logue
How “Shift Happens”Central Question: Essential Shift:
Creator
VictimWhat do I want? Reacting Choosing
Persecutor
ChallengerWhat is my intention?
Putting down Building up/Learning
Rescuer
Coach How am I seeing the other?
Telling Asking
2011 - David Emerald - All Rights Reserved – www.powerofTED.com
ENROLLING OTHERS IN THE OUTCOME: WORKING WITH GROUPS
March 5, 2013
Begin with your Mental Models
March 5, 2013
I take actions based on my beliefs
ObservableData & experiences
I select data
from what I observe
I add meanings
cultural and personal
I make assumptions
I draw conclusionsOur beliefs are the truth
The truth is obvious
Our beliefs are based on real data
The data we select is real data
Ladder of Inference: Peter Senge
How Do You Show Up?
March 5, 2013
Source: Roger Schwarz & Associates
Mindset – Mutual Learning
Values Assumptions
Transparency
Curiosity
Accountability
Informed Choice
Compassion
I have some information; so do other
Each of us may see things the others don’t
I may be contributing to the problem
Differences are opportunities for learning
People may disagree with me and have pure motives
Mindset – Unilateral Control
Values Assumptions
Win, Don’t Lose
Be Right
Minimize expression of negative feeling
Act rational
I understand the situation; those who disagree don’t
I am right; those who disagree are wrong
I have pure motives; those who disagree have questionable motives
My feelings and behavior are justified
I am not contributing to the problem
How do I as a Leader Shift?
• Look to your behaviors– Ask for feedback
• Challenge your assumptions– What do my behaviors tell me about how I think
about others?• Create new assumptions
March 5, 2013
YOU MUST BE WILLING TO ALLOW YOURSELF TO BE CHANGED THROUGH THE PROCESS OF CHANGE
March 5, 2013
Change and Facilitation
• Change is a process and facilitation is about process
• Facilitation is about movement • Developmental facilitation calls forth peoples’
best intentions; including your own
March 5, 2013
Transformational Leadership and Change
1. Transformational change requires a high degree of engagement and buy-in
• Create a healthy energy exchange• Tap into discretionary effort
2. Create an Outcome Orientation• Cultivate the roles of creator, coach, and challenger; in yourself
and in others
3. Enroll others in the Outcome• Check your mental models; how do you show up with others?• Facilitate a mutual learning model to engage others
March 5, 2013
Final Thought…
March 5, 2013
If you want to go fast, go alone
If you want to go far, go together
African Proverb