Transformation and innovation at Microsoft

• Ron van Laar• CFO Health City

• Jouke van der Veer• CFO Albron

• Karina de Boer• Corporate Controller

Royal Ten Cate

• Toby Willson• Director Finance &

Administration Microsoft Netherlands

Toby WillsonFinance Director Microsoft Netherlands

The Shifting Market and, The New World of Work

CollaborationNomadic Workforce

Work & Family LifeInsight vs Information

Demographic ChangesNetgen

Regulatory ComplianceBe-Do-Say

Power to the

3 Worlds of Work3 Worlds of Work

Veldhoen: the Art of Work

Physical WorldPhysical WorldNine Guiding Ambitions of the Microsoft workstyle

Enables our

employees to realize

their potential

1. Offers freedom to be yourself within the Microsoft Community

2. Provides an inspiring environment that provides a sense of belonging

and encourages collaboration, creativity, and mutual trust

3. Encourages our employees to share knowledge and expertise

4. Enables our staff to work any where, at any time, with any tool

Enables our clients to

realize their potential

5. We practice what we preach

6. Inspires clients to put technology to work

7. Attracts and invites clients to live the Microsoft Experience

Enables Microsoft to

realize it’s potential

8. Provides efficient use of facilities, high performance and productivity

9. Accommodates sustainable growth

Physical Environment Physical Environment OutcomeOutcome

Concentration vs Concentration vs CollaborationCollaboration

Concentration

Collaboration

Conf Call Room

Partitioned Bench

Library Open Bench

Brain Storm Collaboration

The right tools enable virtual The right tools enable virtual workingworking

Smartphone

Portable Device

Access Anytime, Anywhere

SmartCard

Instant Conferencing (Web & Voice)

Enhanced Physical

environment

Integrated & Pervasive

Collaboration Environment

Seamless peripheral availability

Unified Presence & Communication environment

Email & IM Meetings Phonecalls & Conversations

Create Docs & Reports

Analyzing information

Trust first • • • •All agenda’s open and Up-to-Date • • • • •Use existing templates for common scenario’s • • • • •Accept blended forms of communication & collaboration

• • • •

Be prepared • • • • •Finish action points or communicate delays on time •When collaborating: Note action points and distribute them

• •

Always: Respect other opinions • • • • •Always: Give honest and open feedback • • • •

Respect other peoples time • • • • •Set clear goals • • • • •

Rules of Engagement Overview

Agenda

Mental WorldMental World

CommunicationCommunication

Self ReflectionSelf Reflection

Influence Shareholder ValueInfluence Shareholder Value

Personal LeadershipPersonal Leadership

Work Life BalanceWork Life Balance

Room

for

Gro

wth

1-day NWOW Modules

?

Success MeasuresSuccess Measures

Reputation•External Reputation Study•Customer Surveys•Great Place to Work•WHI – Internal Employee measurement

External Productivity Research•Employee Satisfaction•Productivity•Change/Innovation•Job Flexibility

Business Performance•Internal Mondriaan Benchmarking (Productivity & Efficiency) •Subsidiary Scorecard•Market Share