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Transform your storageHP Storage Services for the New Style of IT

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Brochure | HP Storage Services for the New Style of IT

Transform your storage and protect your information

HP Storage Services offer complementary consulting expertise and technology support know-how to help you make a seamless transition to the New Style of IT with HP storage products and solutions. Start your transformation now—with your traditional enterprise storage investments protected as you journey to the New Style of IT.

Start with converged storage

Improve flexibility. Do more with less. Manage risk. And simplify, simplify, simplify. The pressure continues as IT is asked to deliver on these demands geared to driving better business outcomes.

With HP Converged Storage, HP provides the products, services, and solutions that enable automated control of your data center applications and resources through open architectures, systems, solutions, and infrastructure monitoring.

This is what the New Style of IT is all about: a highly virtualized, software-defined, and cloud-enabled data center that enables dynamic, efficient policy control of IT services from an application, user, and admin perspective.

Shifting to meet your evolving storage needsWithin our storage portfolio, we are delivering on a clear vision of polymorphic simplicity that brings you:

• One primary storage system architecture

• One protection and retention architecture

• One approach to block, object, and file

• One architecture for both hard-disk drives (HDDs) and flash-optimized solid-state drives (SSDs)

When it comes to storage services, we have evolved our portfolio from more reactive support for traditional IT to complementary consulting and support with a focus on:

• Advise on your journey to the cloud

• Solution consulting

• Remote-resolved and connected products

• Proactive environmental support

Are you ready for the New Style of IT?

HP Converged Storage delivers ROI3

• Return on information—To gain more value for better decisions with intelligent search and data tiering

• Return on infrastructure—With massive consolidation and federated data mobility to lower costs and boost agility

• Return on individuals—To save time and simplify infrastructure with common management from entry-level to enterprise-class

HP Storage Services guide your journey• Advise on how to maintain uptime and

security while removing the risk from your IT transformation journey

• Transform your data center for virtualization and cloud

• Integrate and support your hybrid environment

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Brochure | HP Storage Services for the New Style of IT

Table 1. HP Storage Services help you make the move from traditional IT to the New Style of IT.

Advise Transform Integrate Operate

Experience workshops• Data management

• Big Data

Advisory consulting• Impact analysis

• Efficiency analysis

• Profiling/tiering

Disaster recovery• Disaster recovery

Readiness assessment

Big Data• Big Data advisory

service

Transformational consulting• Modernization

services

• Migration services

• Operational readiness

Disaster recovery• Disaster recovery

modernization

Big Data• Big Data

modernization (reference architecture for HAVEn)

• Big Data migration

Integration consulting• Integration services

Disaster recovery • Disaster recovery

integration

Big Data• Integration services

for Vertica

• Integration services for Hadoop

Support• HP Foundation Care

• HP Proactive Care

• HP Datacenter Care (assigned account team, access to experts, tailored to exact needs)

• HP Lifecycle Event Services

Educate• HP Education Services

Accelerate time to results

As part of HP Technology Services, HP Storage Services bring you a rich portfolio of complementary consulting and support services designed to extend the value to our storage products and solutions. We work closely with you as your strategic partner, leveraging our full services portfolio to help you on your journey to the New Style of IT.

The best of both worldsHP storage solutions are designed with supportability in mind. We provide active collaboration and seamless service handover for IT support. Nothing is just tossed over to another support vendor. Customized solutions meet your exact needs and are coupled with the industrial strength, repeatability, reliability, and footprint of our support services

Advise, transform, and integrate

Consulting to accelerate your journey to the New Style of ITTechnology innovations continue to transform the way your IT Infrastructure is consumed, delivered, and paid for. It’s not always a simple journey. Our expert storage consultants are here to help you navigate through the complexities of storage, backup, archive, disaster recovery, and Big Data with:

• Advisory consulting—To help you increase your knowledge around established IT and New Style of IT solutions to drive better future investments.

• Transformational consulting—To help you build state-of-the-art infrastructure solutions designed to unleash the full business potential for not only established IT but also cloud, mobility, and Big Data.

• Integration consulting—To guide your enterprise in the best deployment of and improved return on your storage investments.

Develop strategies for Big Data and next-generation storageAs you journey toward the New Style of IT, your business needs to transform your approach to data management in the data center—from storage infrastructure to backup and recovery processes, from risk assessment to compliance assurance.

We can help you create a strong data management strategy, enabling IT to bring the business continual, fast, cost-effective, and secure access to data resources. Our focus is on storage solutions and recovery for Big Data and cloud, as well as the integration of Big Data products to boost the value of the data to support business goals.

Storage services for the New Style of ITWe provide consulting and support services to establish and sustain a positive experience for your enterprise.

Transform Data management and Big Data strategy

Design Storage, backup, and disaster recovery

Migrate Data anddata replication

Integrate Storage and backup solutions

Storage expertise

Consulting and support services to take full advantage of technology; how, when, and where you want

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Brochure | HP Storage Services for the New Style of IT

Design future-state environments You always are looking for ways to increase service, decrease costs, and mitigate risks. In HP Experience Workshops, we work with you to achieve those goals as we help assess your current storage, backup, and disaster recovery environment. We identify gaps and create a roadmap to bridge your current and future infrastructure. For example, our consultants can work with your team to develop a detailed design and integration plan for HP StoreOnce Backup Systems.

As part of our consultative approach, we highlight key StoreOnce features and functions, aligning design to requirements. Our primary objective is to improve your return on investment in StoreOnce by applying best practices to design and planning.

Unify your converged infrastructureIntegrating HP storage and other products into your unique systems, data, and tools is not without its challenges. We are ready to help you realize full benefit from your investment in innovation storage products like HP 3PAR StoreServ Storage and HP StoreOnce Backup. With StoreServ, for example, we help design and integrate StoreServ with your existing SAN and server infrastructures. Our consulting service provides you with a detailed design for your StoreServ array, tailored to specific performance and capacity needs. We leverage StoreServ advanced integration features with operating systems to attain performance and efficiency targets and simplify management and deployment, as well as reduce total cost of ownership and storage management costs and risks.

Migrate data with less riskEvery business today runs on data. And it falls to your IT department to enable stored data to remain secure, intact, and continually available to users and applications that need it. This significant challenge takes on greater urgency when the storage data must be migrated to a new physical or operating environment. Changes to business processes, IT processes, infrastructure, or software platforms can trigger this task.

With these challenges in mind, our portfolio includes storage services to help you plan, execute, and remediate the movement of data from source systems to HP systems. Our data migration services take the burden of migration off your shoulders and puts it in the capable hands of expert HP storage migration consultants. By engaging HP to complete your data migration, you wind up with an updated, more efficient data layout—and gain substantial benefits in the areas of performance and agility.

Figure 1. HP Storage Services offer consulting and support designed to help you realize the full value of your investments in HP storage technologies so you can better meet your business requirements on your journey to the New Style of IT.

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Brochure | HP Storage Services for the New Style of IT

Deploy, implement, operate, and support

Support for the New Style of IT: Personalized, proactive, and simplifiedWith a combination of experts and innovative technology, we have revolutionized the way technology support is delivered for storage—and for entire data centers. Simply put, we provide the right support experience to help your enterprise operate better.

Access storage technology expertise to complement your teamNo matter where your business is on your technology journey, HP Lifecycle Event Services can help. We offer expertise every step of the way—with support service offerings that include deployment, operations, relocation, sanitization, and disposal, as well as improvement-focused education. You can access this expertise where, when, and how you’d like it to help you deploy, expand, move, and retire technology faster.

The Lifecycle Event Services portfolio includes key Installation and Startup Services and Technical Services to help you get your storage products and solutions deployed seamlessly, with the ability to tap expert resources when needed.

Designed to reduce time and risk, most services are sold on a per-event basis, and include offerings to help you deploy technologies and solutions, as well as assessments and other services to help you operate and improve your infrastructure. You can also hire HP experts to augment your staff for specific projects and partner with HP Education Services to educate and train them.

Keep your converged infrastructure running 24x7Looking for fast problem resolution? HP Foundation Care brings you system-level IT hardware and software support with flexible coverage window and response time, so you can get connected faster and get back to business, knowing you have reliable and consistent storage technology support in place. Foundation Care blends core and technology-specific support services, giving you more choice and simplicity when planning IT support. Services options range from 24x7 remote and on-site support to personalized service-level agreements.

Prevent issues or connect with our best experts if issues ariseHP Proactive Care combines reactive and proactive services to help you with easy-to-purchase and cost-efficient, system-level support for your converged infrastructure. Through personalized expert advice and products connected to HP, the Proactive Care experience can prevent problems and reduce downtime. Proactive Care includes advanced and mission-critical support options to deliver a proven support experience so you can resolve complex problems faster, more easily, and cost effectively with the help of a technical solution specialist, who owns the problem from start to finish.

Operate better with what you have today—evolve to hybrid ITHere is the support you need to deploy, operate, and evolve your data center environment, wherever you are on your IT journey: HP Datacenter Care. This service is tailored from repeatable, tested, and globally available services “building blocks.” You get a defined, enterprise-grade experience to operate your total data center environment at peak performance and evolve to be hybrid cloud-ready. With HP Datacenter Care, you benefit from a personalized relationship with HP via a single point of accountability for HP and others’ products.

As part of HP Datacenter Care, HP Flexible Capacity enables you to pay only for what you use above a minimum capacity commitment—and that includes storage, services, networking, converged systems, and HP Financial Services. You get fast flexibility that scales when you need it, backed by enterprise-grade support in your data center.

Wrapped in Technology ServicesDelivered as integrated solutions

CloudSystem HP SAP HANA® Converged System 300/700

Flexible Capacity

Data center/cloud

Networking

Storage

Big Data

Foundation Care

Datacenter Care

Proactive Care

Lifecycle Event Services

Education Services Financial Services

Best-of-breed components

Server Storage Networking

Consulting Support

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Brochure | HP Storage Services for the New Style of IT

Reduce risk throughout the storage lifecycle

The relationship experience with us is everythingIt’s not just what we deliver, consult, and support but how we listen, collaborate, and ally with your business. We know you need more than innovative, robust storage products and solutions. We’ve listened when CEOs tell us they are extremely risk adverse, they value vendor intimacy, and that the true measure of a supplier is the response during difficult times.

How we simplify and innovateWith a storage service portfolio designed for the New Style of IT, we provide the services that establish and sustain a positive experience for your enterprise well beyond the installation—from consultation through to automation, escalations, and outages management. We offer a connected products strategy coupled with proven tools and sales and delivery processes. Our goal is to help you:

• Avoid preventable problems and risk, even risk unrelated to the storage products and solutions

• Get the most out of your storage products and solutions

• Provide rapid, preferential treatment should something go wrong

Because of our breadth and depth of experience, we excel at managing complexity. It is something we at HP Technology Services do every day at more than 1,000 large enterprises, including 426 of the Fortune 500 companies and some of the largest government agencies in the world.

HP Technology Services by the numbersHere is how we advise and support customers on your journey to the New Style of IT:

• 30,000+ global technology services experts

• 40,000+ customer interactions a day

• 50+ million square feet of data centers designed

• 1,200+ Datacenter Care customers where we de-risk IT environments

• Thousands of converged infrastructure and CloudSystem implementations

Figure 2. The big picture: See where storage components integrate into HP solutions wrapped in HP Technology Services consulting and support.

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Brochure | HP Storage Services for the New Style of IT

Evolve to the New Style of IT—trusted partner at your side

Turning storage innovation into your business advantageAs storage technology continues to drive new opportunities for your business, HP responds so you can solve your most pressing challenges. We understand that to capitalize on new revenue opportunities, you require a collaborative and passionate service partner to help you choose the solutions that can boost the return on your investment. We are here to enable you to take advantage of our groundbreaking storage products, services, and software. So you can capitalize on new opportunities—and be ready for what’s next.

Creating customers for lifeWe are obsessed with you, our customers. We are committed to having the right people, and the right skills, in the right place. And we are always re-engineering processes and tools for continuous improvement to guide you through your storage transformation as you embrace the New Style of IT. Our focus is on the total customer experience, complete with delivery excellence scorecards for measurement.

Storage experts at the ready

Team up with technology experts from HP who have the know-how to transform your business. We work hand-in-hand with you to transform storage and information on the journey to the New Style of IT. Our expertise includes the latest architectural frameworks, methodologies, and tools.

Benefit from our comprehensive approachAs part of HP Technology Services, our expert HP storage consultants and service professionals sit down with you and your team to map your storage needs. Not only can we help you accelerate implementation and reduce deployment risk, but we can also help you realize the full value of your storage purchase. As part of our global portfolio team, our experts are ready to work with you to build service and scale them out regionally as needed.

We make it easy for you to engage with us when you need us. Our promise to deliver the highest quality personalized and professional consulting services sets us apart from other consulting partners. And our repeatable, proven consulting methodology focuses unwaveringly on your success.

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Brochure | HP Storage Services for the New Style of IT

Get connected and get back to business

HP Technology Services provide the path to get your HP storage technologies and solutions—and your business—connected to HP. Once connected, our experts are able to scan your system and run health checks, then use that data to create personalized reports and recommendations for actions to prevent problems and downtime.

Fast action, fast access to expertiseYour system is monitored 24x7 and you will be notified when issues occur. Data is automatically submitted into HP call center and authorized Channel partners for problem resolution. If a part is required, then parts dispatch is automatically invoked. We provide centralized access to your system information and case information via a personalized dashboard that may be accessed from anywhere, at any time. You also gain access to our vast knowledgebase for self-help. Plus, you can tap into the knowledge of not only HP experts but also Channel partners and other IT professionals.

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