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8/9/2019 Trainingevaluation Ppt6 131226030229 Phpapp02
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Training Evaluation
Training Evaluation
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Walgreen Company wanted to determineif the time, money, and eort devoted totraining technicians actually made a
dierence. It was interested in assessing the
eectiveness of the training program.
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Training efectivenessTraining efectivenessrefers to theene!ts that the company and the traineesreceive from training.
Training outcomes or criteriaTraining outcomes or criteriarefer to
measures that the trainer and the companyuse to evaluate training programs.
Training evaluationTraining evaluationrefers to the processof collecting the outcomes needed todetermine if training is eective.
Evaluation designEvaluation designrefers to from whom,what, when, and how information neededfor determining the eectiveness of thetraining program will e collected.
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Companies are investing millions ofdollars in training programs to helpgain a competitive advantage.
#raining investment is increasingecause learning creates $nowledgewhich dierentiates etween those
companies and employees who aresuccessful and those who are not.
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&ecause companies have made largedollar investments in training andeducation and view training as a strategy
to e successful, they e'pect theoutcomes or ene!ts related to training toe measurale.
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Formative evaluation Formative evaluation evaluation conducted to improvethe training process.
Summative evaluation Summative evaluation evaluation conducted to determine
the e'tent to which trainees havechanged as a result of participatingin the training program.
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#o identify the program)s strengthsand wea$nesses.
#o assess whether content,organi*ation, and administration ofthe program contriute to learningand the use of training content on
the +o. #o identify which trainees ene!ted
most or least from the program.
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#o gather data to assist in mar$etingtraining programs.
#o determine the !nancial ene!ts and
costs of the programs. #o compare the costs and ene!ts of
training versus non-training
investments. #o compare the costs and ene!ts of
dierent training programs to choosethe est program.
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Conduct a Needs Analysis
Develop Measurable Learning
Outcomes
Develop Outcome Measures
Choose an Evaluation Strategy
Plan and Execute the Evaluation
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LevelLevel CriteriaCriteria FocusFocus
!eactions "rainee satis#action
$ Learning Ac%uisition o# &no'ledge( s&ills( attitudes(behavior
) *ehavior +mprovement o# behavior on the ,ob
- !esults *usiness results achieved by trainees
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Cognitive Outcomes
S&ill.*ased Outcomes
A##ective Outcomes
!esults
!eturn on +nvestment
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Cognitive OutcomesCognitive Outcomes0etermine the degree to which trainees
are familiar with the principles, facts,techniues, procedures, or processesemphasi*ed in the training program.
easure what $nowledge traineeslearned in the program.
Skill-Based OutcomesSkill-Based Outcomes
3ssess the level of technical or motors$ills.
Include acuisition or learning of s$illsand use of s$ills on the +o.
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Afective OutcomesAfective Outcomes
Include attitudes and motivation.
#rainees) perceptions of the program
including the facilities, trainers, andcontent.
ResultsResults
0etermine the training program)spayo for the company.
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4ood training outcomes need to e5
elevant
eliale
0iscriminate 7ractical
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Criteria relevance Criteria relevance the e'tent to whichtraining programs are related to learnedcapailities emphasi*ed in the training
program. Criterion contamination Criterion contamination e'tent that
training outcomes measure inappropriatecapailities or are aected y e'traneous
conditions. Criterion deciency failure to measure
training outcomes that were emphasi*edin the training o+ectives.
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Reliaility Reliaility degree to whichoutcomes can e measuredconsistently over time.
!iscrimination !iscrimination degree to whichtrainee)s performances on the outcomeactually re8ect true dierences inperformance.
"racticality "racticality refers to the ease withwhich the outcomes measures can ecollected.
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7osttest 9 only
7retest : posttest
7osttest 9 only withComparison group
7retest : posttestwith Comparisongroup
#ime series
#ime series with
Comparison groupand eversal
;olomon
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