Training Programs Rev5 Website

7/23/2019 Training Programs Rev5 Website

http://slidepdf.com/reader/full/training-programs-rev5-website 1/90

Head Office: 100A, Eu Tong Sen Street, #07-02, Pearls Centre Office Podium, Singapore 059813Tel: +65 67562888 Fax: +65 64988589

Website: http://www.iqcs.net e-mail: [email protected]

IQCS CERTIFICATION

IRCA (UK) Approved Auditor Training Organization

Training Programs Listing

No Training Programs

1 IRCA QMS Lead Auditor / Auditor Training Program

(Public Training)

2 IRCA OHSAS Conversion Training Program

(Public Training)

3 IRCA EMS Conversion Training Program

(Public Training)

4 IRCA FSMS Conversion Training Program

(Public Training)

5 IRCA ISO9000/TS16949 Lead Auditor / Auditor Training Program

(Public Training)

6 QMS Internal Auditor Training Program (without exam)

(2 Days)

(In‐House Training)

7 OHSAS Internal Auditor Training Program

(2 Days) (In‐House Training)

8 EMS Internal Auditor Training Program


9 ISO9001/TS16949 Internal Auditor Training Program


10 ISO9001 Awareness Training Program (1 day)


11 ISO14001 Awareness Training Program (1 day)


12 Introduction to OHSAS 18001 (1 day)


13 ISO9001 & OHSAS 18001 Integrated Management System Training Program (2days)


14 ISO9001 & ISO14001 & OHSAS 18001 Integrated Management System Training Program (2 days)


15 SPC (2 Days)

(In‐House

Training)

16 FMEA (2 Days)


17 DOE (Elementary) (2 Days)


18 Taguchi Method (2 Days)






IRCA REG. QUALITY MANAGEMENT SYSTEMS

(ISO9001:2008)

AUDITOR/LEAD AUDITOR TRAINING COURSE

Reg. No. A18021

Five Day Programmes

Course Objectives:

• Understand the purpose of a “Process Approach” Quality Management System, the

content and interrelationship of ISO 9000, ISO 9001, ISO 9004, ISO 19011 and the

application of

the

8 Quality

Management

Principles

in

the

ISO

9001

QMS

Model.

• Correctly interpret the ISO 9001 requirements, the assessment requirements &

methodologies.

• How to plan, prepare , perform and report “Process Approach” QMS audits including

ability to collect and analyze evidence, exercise objectivity and make decisions on the

significance of observation made in accordance to relevant audit criteria.

Notes for Candidates :

1. A core requirement for our approval by the IRCA (IQA, UK ), is the need for candidates

to participate in the whole five-day programme comprising at least 40 hours of lecture,

workshop & study presentations. The Course criteria are in accordance with IRCA/2245.

2. Candidates need to demonstrate their capability as prospective auditors to the tutors by

developing their questioning & reasoning skills at all times. Each delegate shall be

required to participate actively in workshops, case studies and auditor role-playing or

actual system audit situations as part of the structured class activities. At least 50% of

the course time shall be used for such activities.

3.

To ensure an effective & efficient training, the course itself has a number of time

allocations for specific chapters. The training should be conducted in strict adherence to

the planned training time-table. Use of mobile phones, pagers, etc which could disruptthe course is forbidden during the course.

4. To ensure full understanding of the course, candidates should study the ISO 9001

Standard before attending the course.

5. Candidates will be assessed continuously by our tutors over the five days & must pass

this assessment before the candidate is allowed to sit for the written examination. Poor

time keeping during the course shall be taken into account during the continuous

assessment.

6. The second part of the assessment involves a written examination of two hours. The pass

mark is 70%. The only reference material allowable during examination is the standard

ISO 9001, the course notes provided by IQCS Certification and any personal notes





made by delegates during the course and a dictionary may be used during the

examination.

7. Candidates who pass both the practical & written part of the course are considered to

have satisfied the training requirements for the IRCA (IQA, UK).

8.

To apply as Registered Auditor/Lead Auditor/Senior Auditor under the IRCA/IATCA

Scheme, appropriate practical audits must be carried out. This will be explained in

Chapter 11 during the course.





DAY 1 0830‐1830 Hours

TIME SUBJECT REFERENCE

DOCUMENT

0830 – 0900 Ice‐Breaker

• Introduction between delegates

• Tutors use outputs from the ICE BREAKER session to determine

where to place emphasis as the course unfolds

•

Tutor’s Guide • ICE BREAKER Form

0900– 0930 Course Introduction

•

IRCA Introduction

• Notes for Delegates

• Course Objectives

• IRCA/190

• IQCS/LA/13A

0930 – 1015 Quality Evolution & Introduction to ISO 9000 Quality

Management System

•

Approach: AL Based Presentation – “Mix & Match”

Min. 30% of tutoring time on Active Interaction with participants to

validate understanding (e.g. demonstration of relevant objective

evidence)

Chapter 1

1015 – 1030 Tea Break

1030 – 1100 Quality Evolution & Introduction to ISO 9000 Quality

Management System

• Approach: AL Based Presentation – “Mix & Match”



evidence)

Chapter 1

1100 – 1230* 8 Principles of Quality Management and Basic Quality

Concepts




evidence)

Chapter 2

1230 – 1330 Lunch

1330 –

1515*

Interpreting

the

ISO

9001 Requirements: Chapter

3





Part I – Overview & Clause 4, 5 & 6

(Part II‐ to be continued on Day 2)

Approach: AL Based Presentation – “Treasure Hunt”



evidence)

1515 – 1530 Tea Break

1530 – 1815 Syndicate Exercise:

Interpreting and Applying the ISO 9001 Requirements and

the 8 Quality

Management

Principles

(Based

on

Clause

4,

5

& 6)

- Team formation by Tutor‐in‐charge

- Appointment of Team Leader

- Team Discussion

- Document results of team discussion on

transparencies

- Presentation by each group’s Team Leader (group

members shall support presentation, where

necessary)

- Tutor‐in‐charge summarized accordingly.

Exercise 1

1815 – 1830 « Daily Course Summary & Students Feedback

‐ Conclusion of Day 1 training program against training

objectives

‐ Students feedback for continual improvement on training

approach

‐ Homework assignment (e.g., attempt specimen paper &

revision of ISO Standard & specific assignment by tutor)

Training Program,

Tutor’s Guide,

Session Plan,

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the

applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for

all Syndicate Work Activities).

Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement

documents, specimen paper and any additional notes provided during the training & examination (open

book) to maximize learning objectives.

Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates

small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.





DAY 2 0830‐1830 Hours


DOCUMENT

0830 – 1015* Interpreting the ISO 9001 Requirements:

Part II – Clause 7 & 8

• Approach: AL Based Presentation – “Mind‐Mapping”

Min. 30% of tutoring time on Active Interaction with

participants to validate understanding (e.g. demonstration of

relevant objective evidence)

Chapter 3

1015 – 1030 Tea Break

1030 – 1100 Interpreting the ISO 9001 Requirements:

Part II – Clause 7 & 8 (continued …)

• Approach: AL Based Presentation –“Mind‐Mapping”




Chapter 3

1100

–

1230

Syndicate

Exercises

Interpreting and Applying the ISO 9001 Requirements

and the 8 Quality Management Principles (Based on

Clause 7 & 8)



- Team Discussion

Exercise

1

1230 – 1330 Lunch

1330 –

1530

Syndicate

Exercises

Interpreting and Applying the ISO 9001 Requirements

and the 8 Quality Management Principles (Based on

Clause 7 & 8)

- Continue with Team Discussion


transparencies


members shall

support

presentation,

where

necessary)

Exercise 1

(continued…)






1530 – 1545 Tea Break

1545 – 1700 Quality Management System Documentation





Chapter 5

1700 ‐ 1815 Syndicate Exercise:

Process Interface Matrix/Map & Matrix of

Requirements (Part 1)


-

Appointment of

Team

Leader

- Team Discussion


transparencies

- Presentation by each group’s Team Leader


Exercise 2


‐ Conclusion of Day 1 training program against training

objectives

‐Students

feedback

for

continual

improvement

on

training

approach

‐ Homework assignment (e.g., attempt specimen paper,

revision of ISO Standard & specific assignment by tutor)

Training Program,

Tutor’s Guide,

Session Plan,



all Syndicate Work Activities).Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement









DAY 3 0830‐1830 Hours


DOCUMENT


Process Interface Matrix/Map & Matrix of Requirements

(Part II)



- Team Discussion

- Document results of team discussion on transparencies

- Presentation by each group’s Team Leader


Exercise 2

1015– 1030 Tea Break

1030 – 1230 Planning & Conducting the ‘Process Approach’ Audit – The

Responsibilities & Activities

• Approach: AL Based Presentation – “Stations” & “Skills Juggling”



evidence)

Chapter 6

1230 –

1330

Lunch

1330 – 1430 Planning & Conducting the ‘Process Approach’ Audit – The

Responsibilities & Activities

• Approach: AL Based Presentation – “Stations” & “Skills Juggling”



evidence)

Chapter 6

1430

–

1515

Syndicate

Exercise:

Audit Planning



- Team Discussion

Exercise

3

1515 – 1530 Tea Break


Audit Planning

-

Document results

of

team

discussion

on

transparencies

- Presentation by each group’s Team Leader (group members

Exercise 3

(continued…)





shall support presentation, where necessary)


1630 – 1730 Audit Checklist

•

Approach: AL

Based

Presentation

–

“Skills

Juggling”



evidence)

Chapter 7


Audit Checklist Preparation



- Team Discussion

-

Document results

of

team

discussion

on

transparencies

Exercise 5


‐ Conclusion of Day 1 training program against training objectives

‐ Students feedback for continual improvement on training approach

‐ Homework assignment (e.g., attempt specimen paper & revision of

ISO Standard & specific assignment by tutor)

Training Program,

Tutor’s Guide,

Session Plan,

















DAY 5 0830‐1800 Hours

TIME

SUBJECT REFERENCE

DOCUMENT


Simulated Audit, Audit Reporting & Closing meeting Role

Plays - Team formation by Tutor‐in‐charge


- Team Discussion

Exercise 7

1015 – 1030 Tea Break



Plays - Document results of team discussion on

transparencies



necessary)

-

Tutor‐

in‐

charge

summarized

accordingly.

Exercise 7

(continued…)

1230 – 1330 Lunch



Plays - Role Plays


Exercise 7

(continued…)

1430 – 1530 IRCA Certification Scheme for Auditors of Management

Systems

Chapter 11

1530 – 1545 Tea Break

1545 – 1600 « Course Summary & Preparation for Examination

‐ Conclusion of 3 days training program against training

objectives

‐ Briefing of exam format

‐ Fill up Course Survey Form by respective delegates

• TRP

• Course Survey

Form

1600 – 1800 Written Examination

1800

END OF

TRAINING







OCCUPATIONAL HEALTH & SAFETY

MANAGEMENT SYSTEMS

AUDITOR/LEAD AUDITOR CONVERSIONCOURSE

IRCA Reg. No. A16834

Three Day Programme

Course Objectives :

• To instruct OH&S auditors in the principles and practices specific to auditing for

conformance with the national & international accepted norms & regulations relating

to OH&S requirements. Example: BS 8800 & OHSAS 18001.

Learning Objectives :

• Understand the scope and fields of application of OH&S management systems

standards and, where application, other criteria and standards against which an audit

could be performed.

• Understand the techniques available, process and principles of risk assessment and

their significance in the process of self-regulation for all OH&S requirements.• Identify the requirements of the OH&S management systems standards against which

an audit is to be performed.

• Explain the similarities and differences between the OH&S management system

standards and the international and national standards for Quality and Environmental

Management Systems.

• Describe the roles and responsibilities of auditors and lead auditors in the context of

OH&S management systems audit.

• Explain the rationale supporting the implementation of OH&S management systems

or the integration of OH&S requirements into existing management systems.

• Plan, prepare, perform and report both verbally and in wiring an audit of the

management and operation of an organization in accordance with the requirements of

established relevant audit criteria.







DAY 1 0830-1845

TIME FRAME CONTENTS REMARKS

0830 – 0900 Ice-Breaker

• Introduction between delegates

• Tutors use outputs from the ICE BREAKER session to

determine where to place emphasis as the course unfolds

• Tutor’s

Guide,• ICE BREAKER

Form

0900 – 0930 Course Introduction

• IRCA Introduction

• Notes for Delegates

•

Course Objectives

IQCS/OHS/01

IQCS/OHS/06

IRCA/190

0930 – 1000 «

Chapter 1 Introduction to OH&S




evidence)

OH&S Course Notes

1000 – 1030 « Chapter 2 Introduction to OH&S Standards &

Applications


Min. 30% of tutoring time on Active Interaction with participants tovalidate understanding (e.g. demonstration of relevant objective

evidence)

OH&S Course

Notes

1030 - 1045Tea Break

1045 – 1130 «

Chapter 9 Legal Aspects & Local Legislation

• Approach: AL Based Presentation – “Treasure Hunt”



evidence)

OH&S Course

Notes

1130 - 1200 «

Chapter 3 Interpreting the OHSAS 18001: 2007

Requirements

• Approach: AL Based Presentation – “Treasure Hunt” &

“Mind Mapping”



evidence)

OH&S Course

Notes

1200 – 1300 Lunch











DAY 3 0830-1830


0830 – 0930 «

Chapter 7: The Assessment Process• Approach: AL Based Presentation– “Stations”



evidence)

OH&S Course Notes

0930 – 1030 «

Syndicate Work 5: OH&S Audit Checklist Preparation

- Formation of Team Members

- Appointment of Team Leaders

- Explain the objectives of this Syndicate Work

-

Group Discussion & Consolidation of outputs – Open discussion

- Conclusion & Summary by Tutor-In-Charge

IQCS/OHS/O4& all applicablesupplementdocuments

1030 – 1045Tea Break

1045 – 1230 «

Syndicate Work 6: Simulated Audit(on-site) & Closing

Meeting(Audit Reporting) Role Play

-

Formation of Team Members



-

Group Discussion

IQCS/OHS/O4& all applicablesupplementdocuments

1230 – 1330 Lunch

1330 – 1530 « Syndicate Work 6: Simulated Audit(on-site) & Closing

Meeting(Audit Reporting) Role Play (cont’d)

- Consolidation of discussion & Write-up

-

Role Plays by Auditors and Auditee

– Observers’ inputs

-

Conclusion & Summary by Tutor-In-Charge

IQCS/OHS/O4

& all

applicable

supplement

documents

1530 -1545 Tea Break OH&S Course

Notes

1545 – 1600 «

Chapter 10: IRCA Auditor Certification Schemes

1600 – 1630 «

Course Summary & Preparation for Examination- Conclusion of 3 days training program against training

objectives

- Briefing of exam format - Fill up Course Survey Form by respective delegates

• TRP

• Course

Survey

Form









IRCA/2020; OH&S Management Systems Auditor/Lead Auditor Training Course, or another

acceptable equivalent OH&S training course.

4 To ensure an effective and efficient training, the course itself has a number of timeallocations for specific chapters. The training should be conducted in strict adherence

to the planned training Time-table and Session Plan. Attendance for the full

duration of the course is mandatory and the use of mobile phones, pagers, etc,

which could disrupt the course, is forbidden.

5 To ensure full understanding of the course, candidates should study the ISO

14001:2004 series before attending the course.

6 Candidates will be assessed continuously by our tutors over the three days and must

pass this assessment. Poor timekeeping during the course shall be taken intoaccount during the continuous assessment and may result in failure to meet the

course requirements.

7 The second part of the assessment involves a written examination of one hour 30

minutes. The pass mark is 56. Only the ISO 14001 specification, training course

notes, personal notes made during the training and a dictionary may be used during

the examination.

8 Candidates who pass both the practical and written part of the course are considered

to have satisfied part of the training requirements for the IRCA registration as an

auditor.

9 To apply as Registered EMS Auditor / Lead Auditor, appropriate practical audits must

be carried out. This will be explained during the course. Delegates can

visit www.irca.org for more information.

http://www.irca.org/

http://www.irca.org/







1130 – 1230 Chapter 4 : Interpreting The ISO 14001 Standard – Part I

- Clause 4.2 to 4.6 (Overview)

Approach: AL Based Presentation – “Treasure Hunt”



evidence)

• Chapter 4

• Tutor’s Guide

1230 – 1330 Lunch

1330 – 1430 Syndicate Work 1 : Environmental Quiz

- Team formation by Tutor-in-charge


-

Team Discussion- Document results of team discussion on flip-chart

-

Presentation by each group’s Team Leader (group

members shall support presentation, where necessary)

-

Tutor-in-charge summarized accordingly.

• Exercise 1

• Tutor’s Guide

1430 – 1530 Syndicate Work 2: Interpretation & Application of the ISO

14001 Requirements (Clause 4.2 ~ 4.6)



-

Team Discussion- Document results of team discussion on flip-chart


members shall support presentation, where necessary)

• Exercise 2

• Tutor’s Guide

1530 – 1545 Tea Break

1545 – 1815 Syndicate Work 2: Continued…

Presentation by each group’s Team Leader (group members


- Tutor-in-charge summarized accordingly

• Exercise 2

• Tutor’s Guide


























- Conclusion of Day 1 training program against training

objectives

- Students feedback for continual improvement on trainingapproach

- Homework assignment (e.g., attempt specimen paper &

revision of

ISO 22000 Standard & specific assignment by tutor)

Training Program,

Tutor’s Guide,

Session Plan,

Specimen paper

Daily Course

Critiques













DAY 2 0830 – 1830

TIME FRAME CONTENTS Key Ref.

Documents

0830 – 0900 «

Chapter 4: Interpretation of ISO 22000 for

Food Safety Audits (Part II) - Clause 8

Approach: Workshop Based Presentation




ISO 22000:2005

ISO 15161:2001

IQCS/FSMS/24 (pg 19-

27) &

Sample FSMS Audit

Checklist

0900 – 1015 «

Syndicate Work Exercise 3: Understand the

Interrelationship between ISO 22000 Requirements



- Explain the objectives of this Syndicate Work Exercise

- Group Discussion

- Consolidated & Conclusion of discussion

- Presentation by Selected Team Member

- Conclusion & Summary by Tutor-in-Charge

Syndicate Exercise 3 &Session Plan,ISO 22000:2005,

Tutor’s Guide,

Model Answer for Ex 3


1030 – 1200 «

Syndicate Work Exercise 4:

Document Review (on-site) Closing Meeting role-play :

The Evaluation of PRP Manual, CCPs, HACCP Plan & all

associated supporting procedures and forms


- Appointment of Team Leaders- Explain the objectives of this Syndicate Work Exercise

- Group Discussion

- Consolidated & Conclusion of discussion

- Presentation by Selected Team Member


Syndicate Exercise 4 &Session Plan,, Tutor’sGuide ,Case Studies provided,Model Answer for Ex 4








- Conclusion of Day 2 training program against training

objectives

- Students feedback for continual improvement on trainingapproach

- Homework assignment (e.g., attempt specimen paper &

revision of

ISO 22000 Standard & specific assignment by tutor) & Ex 7

(see instructions in Ex 7)

Training Program,

Tutor’s Guide,

Session Plan,

Specimen paper

Daily Course Critiques




Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs & supplement









DAY 3 0830 – 1830

TIME FRAME CONTENTS Key Ref.

Documents

0830 – 1000 «

Syndicate Work Exercise 6: Process Approach Audit

Checklist Preparation (Continued from Day 2)- Presentation by Selected Team Member


Syndicate Exercise 6 &Session Plan, Tutor’sGuide, Sample FSMSAudit Checklist,Model Answer for Ex 6


1015 – 1100 Syndicate Work Exercise 7: Food Safety Pub Talk



- Explain the objectives of this Syndicate Work Exercise

- Homework by respective team members

- Consolidation of homework & Conclusion

- Presentation by respective groups and Open Discussion


Syndicate Exercise 7 &Session Plan, Tutor’sGuide.

1100 – 1130 «

Chapter 7 Corrective Action Request & Audit

Reporting

Accelerated Learning Approach: workshop -> presentation

approach Use “outputs from Ex 7” to post validate students’

understanding of the learning objectives of Chap 7 (e.g.

demonstration of relevant objective evidence from own industry)

ISO 22000:2005

ISO 15161:2001

ISO 19011:2002

Outputs from Ex 7

1130 – 1230 Syndicate Work Exercise 8: Audit(Simulated) & Audit

Reporting (Closing Meeting) & Follow Up(Simulated)Role Plays




- Group discussion by all participants

- Group Interaction between auditors and auditee (Simulated Audit)

Syndicate Exercise 8

& Session Plan,,Tutor’s Guide,

Model Answer for Ex 8





1230 – 1330 Lunch


Reporting (Closing Meeting) & Follow Up(Simulated)

Role Plays

-Consolidation of discussion & Audit Report Writing

- Presentation by Selected Team Member (Closing Meeting &

Follow Up role plays)

Same as above

1515 – 1530 Tea Break


Reporting (Closing Meeting) & Follow Up(Simulated)

Role Plays

- Presentation by Selected Team Member (Observers)


Same as above

1630 – 1645 «

Chapter 8: IRCA FSMS Auditor Certification SchemeTutor’s Guide &

IRCA//902

1645 – 1700 «

Course Summary & Preparation for Examination- Conclusion of 3 days training program against training

objectives

-

Briefing of specimen paper solutions & exam format - Fill up Course Survey Form by respective delegates

IQCS/FSMS/09,

SPECIMEN PAPER,

Course Survey Form

1700 – 1830 «

Written ExaminationTraining Realization

Planning (section 3) &IRCA EXAM PAPER



all Syndicate Work Activities).Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement









IRCA REG. ISO 9001:2000/TS 16949:2002

SERIES AUDITOR/LEAD AUDITOR

TRAINING COURSEFOR AUTOMOTIVE INDUSTRY

Reg. No. A18021Five Day Programmes

Course Objectives:

• Understand the purpose of a “Process Approach” Quality Management System, the content

and interrelationship of ISO 9000, ISO 9001/TS 16949, ISO 9004, ISO 19011 and the applicationof the 8 Quality Management Principles in the ISO 9001 QMS Model.

•

Correctly interpret the ISO 9001:2000/TS 16949:2002 requirements, the assessment requirements

& methodologies.

• How to plan, prepare , perform and report “Process Approach” QMS audits including

ability to collect and analyze evidence, exercise objectivity and make decisions on the

significance of observation made in accordance to relevant audit criteria.

Notes for Candidates :

1. A core requirement for our approval by the IRCA (IQA, UK ), is the need for candidates to

participate in the whole five-day programme comprising at least 42 hours of lecture,

workshop & study presentations. The Course criteria are in accordance with IRCA/2245.

2.

Candidates need to demonstrate their capability as prospective auditors to the tutors by

developing their questioning & reasoning skills at all times. Each delegate shall be required

to participate actively in workshops, case studies and auditor role-playing or actual system

audit situations as part of the structured class activities. At least 50% of the course time

shall be used for such activities.

3. To ensure an effective & efficient training, the course itself has a number of time allocations

for specific chapters. The training should be conducted in strict adherence to the planned

training time-table. Use of mobile phones, pagers, etc which could disrupt the course isforbidden during the course.



4. To ensure full understanding of the course, candidates should study the ISO

9001: 2000/TS 16949:2002 Standard before attending the course.

5.

Candidates will be assessed continuously by our tutors over the five days & must pass this assessment before the candidate is allowed to sit for the written

examination. Poor time keeping during the course shall be taken into account

during the continuous assessment.

6.

The second part of the assessment involves a written examination of two hours. The

pass mark is 70%. The only reference material allowable during examination is the

standard ISO/TS 16949, the course notes provided by IQCS Certification and any

personal notes made by delegates during the course and a dictionary may be used

during the examination.

7. Candidates who pass both the practical & written part of the course are considered to

have satisfied the training requirements for the IRCA (IQA, UK).

8.

This Course will only qualify the candidates for the generic quality certification program as IRCA does not have automotive program. To apply as Registered

Auditor/Lead Auditor/Senior Auditor under the IRCA Scheme, appropriate practical

audits must be carried out. This will be explained in Chapter 11 during the course.

Page 43 of 90



DAY 1 0830-1900 Hours


DOCUMENT

0830 – 0900 Course Objectives & Delegates Responsibilities IRCA/2245

0900 – 1015 Quality Evolution & Introduction to Quality Management System Chapter 1

1015 – 1030 Tea Break

1030 – 1230 The ISO/TS 16949 QMS Model


Min. 30% of tutoring time on Active Interaction with participants tovalidate understanding (e.g. demonstration of relevant objective

evidence)

Chapter 2

1230 – 1330 Lunch


The TS 16949/Automotive Quiz

-

Team formation by Tutor-in-charge


-

Team Discussion-

Document results of team discussion on transparencies

-



- Tutor-in-charge summarized accordingly.

Exercise 1

1515 – 1530 Tea Break

1530 – 1630 The Requirements of ISO 9001/TS 16949:2002

Part I - Clause 4, 5 & 6

(to be continued on Day 2)




evidence)

Chapter 3

Page 44 of 90



1630 - 1640 Break (10 min)

1640 - 1730 The Requirements of ISO 9001/TS 16949:2002

Part I - Clause 4, 5 & 6 (to be continued)

Chapter 3


Interpreting and Applying the ISO/TS 16949 Requirements (Part I)

-



- Team Discussion

-


-


shall support presentation, where necessary)- Tutor-in-charge summarized accordingly.

Exercise 2

Note 1 : 5 mins break will be given per hour interval or after every chapter/workshop,

where appropriate to maintain learning effectiveness.

Note 2 : Delegates will be assessed during the “Workshop Based Presentation” &

syndicate exercise/open discussion

DAY 2 0830-1900 Hours


DOCUMENT


Part II – Clause 7 & 8(continued from Day 1)




evidence)

Chapter 3

0930 – 0940 Break (10 min)

Page 45 of 90




Part II – Clause 7 & 8(continued)

Chapter 3

1015 – 1030 Tea Break


Part II – Clause 7 & 8 (continued …)




evidence)

Chapter 3


Interpreting and Applying the ISO/TS 16949 Requirements (Part

II)


-

Appointment of Team Leader

-

Team Discussion

Exercise 2

1230 – 1330 Lunch


Interpreting and Applying the ISO/TS 16949 Requirements (Part

II)

-


-



-


Exercise 2

(continued…)

1530 – 1545 Tea Break

1545 – 1640 Implementation of ISO/TS QMS




evidence)

Chapter 4

1640 – 1650 Break (10min)

Page 46 of 90



1650 – 1745 Documentation of ISO/TS QMS




evidence)

Chapter 5


Document Review:

-


-


-

Team Discussion

-


Exercise 3



Note 2 : Delegates will be assessed during the “Workshop Based Presentation” &

syndicate exercise/open discussion

DAY 3 0830-1900 Hours


DOCUMENT


Document Review:

- Presentation by each group’s Team Leader (group members


- Tutor-in-charge summarized accordingly.

Exercise 3

(continued…)

1030– 1045 Tea Break

1045 – 1045 Assessment of ISO/TS QMS – The Responsibilities & Activities




evidence)

Chapter 6

1045 - 1155 Break (10min)

1155 - 1230 Assessment of ISO/TS QMS – The Responsibilities & Activities Chapter 6

Page 47 of 90



(Continued)

1230 – 1330 Lunch

1330 – 1430 Assessment of ISO/TS QMS – The Responsibilities & Activities




evidence)

Chapter 6

(continued...)


Audit Planning

-

Team formation by Tutor-in-charge-


- Team Discussion

Exercise 4

1515 – 1530 Tea Break


Audit Planning

-


-



-

Tutor-in-charge summarized accordingly

Exercise 4

(continued…)

1630 – 1730 Audit Checklist




evidence)

Chapter 7


Audit Checklist Preparation

-


-


-

Team Discussion

-


Exercise 5



Note 2 : Delegates will be assessed during the “Workshop Based Presentation

& ”syndicate exercise/open discussion

Page 48 of 90









COURSE DURATION BREAKDOWN

Day Tutor-led Sessions Syndicate Exercises/Open Discussion

1 3 hr 3 hr 15 min

2 3 hr 45 mins 4 hr 30 mins

3 3 hr 45 min 5 hr 15 min

4 4 hr 30 min 4 hr 30 min

5 30 mins 5 hr 30 min

Note 1: Above is just an approximate breakdown, the tutors are responsible to make necessary

adjustment to the program to ensure optimum learning outcomes (see Tutor’s Guide IQCS/TS

16949/04 –“IMPORTANT INSTRUCTIONS TO TUTORS”, item (vii))

Note 2: For “workshop based” presentation, the tutor in-charged is to ensure active

interactions with delegates to validate understanding (e.g., citing a case & requesting

delegate to demonstrate relevant objective evidence/answer)

Note 3: To ensure optimum learning outcomes from the respective workshops, the tutors

in-charge shall use “Accelerated Learning Techniques” (see Session Plans for the

respective syndicate exercises)

Note 4: Above excludes refreshment breaks, lunches and examination duration

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Page 53 of 90

ISO 9000:2008 INTERNAL AUDITOR TRAINING (w/o

exam)

COURSE OBJECTIVES

By the end of this ISO 9000: 2008 Series Internal Auditor Training, delegates who achieved

successful completion should be able to:

1.

Describe and explain the evolution, purposes and benefits of a quality management

system and the eight quality management principles.

2.

Understand the intent, content and interrelationship of the ISO 9000: 2008 familyincluding ISO 9000, ISO 9001, ISO 9004 and ISO 19011.

3.

Interpret accurately the requirements of the ISO 9001 elements, and site ISO 9004

and 8 quality management principles requirements, where applicable and appropriate.

4.

Understand the responsibilities, authorities and activities of an auditor/lead auditor

(internal and external), auditee and other members if any, such as technical experts,

legal experts and guides.

5.

Plan a “Process Approach” audit effectively, including audit preparation, developing

audit checklist and matrix of requirements, estimating audit duration, document

review/stage one audit, pre-site audit visit, formation of audit team and preparing the

on-site audit plan.

6.

Conduct a “Process Approach” audit effectively, including Opening/Interim/Closing

meeting; gathering objective evidence through use of checklist and matrix;

establishing audit trial; interviewing, questioning and observation; assessing data,

records and reports and demonstrating sensitivity to auditee; draw sound conclusions

based on audit findings.

7.

Reporting the audit in an accurate and impartial manner so as to add value to the

audit, as well as carrying out follow-up activities such as closing of CARs after

evaluating the effectiveness of the corrective and preventive actions.







OCCUPATIONAL HEALTH & SAFETYMANAGEMENT SYSTEMS

INTERNAL AUDITOR COURSE

Two Day Programme

Course Objectives :

•

To instruct OH&S auditors in the principles and practices specific to auditingfor conformance with the national & international accepted norms &

regulations relating to OHSAS 18001 requirements.

Learning Objectives :

• Understand the scope and fields of application of OH&S management systems

standards and, where application, other criteria and standards against which an

audit could be performed.

• Understand the techniques available, process and principles of risk assessment

and their significance in the process of self-regulation for all OH&S

requirements.

• Identify the requirements of the OH&S management systems standards

against which an audit is to be performed.

• Describe the roles and responsibilities of auditors in the context of OH&S

management systems audit.

• Plan, prepare, perform and report both verbally and in wiring an audit of the

management and operation of an organization in accordance with the

requirements of established relevant audit criteria.

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1730 – 1800 Course Summary & feedback

Page 61 of 90













1530- 1630 Syndicate Exercise:

The TS 16949/Automotive Quiz

-



- Team Discussion


transparencies

-

Presentation by each group’s Team Leader (group


necessary)


Syndicate Work 1

1630-1730 ISO/TS 16949 Overview

Interpretation of ISO/TS 16949 requirements (Part I)

(Delegates to discuss and take notes on key

differences positively

Topic 3

(Continued…)

)

Note :

(i) Delegates shall participate actively and constructively in the discussion during the trainingand workshop/syndicate work.

Page 67 of 90















DAY 1 0900-1730 Hours


0900 – 0930 Introduction Chapter 1

0930 – 1015 Environmental Laws Chapter 2

1015 – 1030 Tea Break

1030 – 1100 Supporting Standards for ISO 14001 Chapter 3

1105 – 1230 Interpreting The ISO 14001 Standard – Part I

(Up to ISO 14001, Clause 4.2 & 4.3)


Min. 30% of tutoring time on Active Interaction

with participants to validate understanding (e.g.

demonstration of relevant objective evidence)

Chapter 4

1230 – 1330 Lunch

1330 – 1500 Syndicate Work:

Group Activity on Environmental Policy

Assessment

–

Formation of Team Members

–

Appointment of Team Leaders

– Explain the objectives of this Syndicate Work

– Group Discussion

– Consolidation of discussion & write up on

transparencies

–

Presentation by Team Leaders

–

Conclusion & Summary by Tutor-in-Charge

Exercise 1

1500 – 1515 Tea Break

1515– 1730 Interpreting The ISO 14001 Standard – Part II

(ISO 14001, Clause 4.4 to 4.6)


Min. 30% of tutoring time on Active Interaction

with participants to validate understanding (e.g.

demonstration of relevant objective evidence)

Chapter 4

(continued…)































