Training & Education Center - Fall 2013stage.qcc.edu/files/TEC/tec_catalog_fall_2013.pdf · QCC LOCATIONS QCC Training & Education Center 751 Grove Street, Worcester, MA 01605 QCC

Training & Education Center - Fall 2013

508.751.7900 • www.QCC.edu/TEC

Corporate and Community Education

Training & Education Center • 751 Grove Street, Worcester MA 01605

Non-Credit Courses

TABLE OF CONTENTSHealth CareAdministrative Dental Office Assistant . . . . . . . . . . . . . . . . .11Administrative Veterinary Assistant . . . . . . . . . . . . . . . . . . .11Basic Life Support (BLS) for Healthcare Providers . . . . . . . . 7Dementia Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Drug & Alcohol Counseling Specialist Certification . . . . .11 Electronic Health Record (EHR) Specialist . . . . . . . . . . . . . . . 7Executive Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Fitness and Nutrition Certificate . . . . . . . . . . . . . . . . . . . . . . .11Heartsaver AED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Heartsaver First Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7ICD-10 Transition Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . .10IV Therapy Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Massage Therapy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Medical Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . . 9Medical Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Medical Interpreting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Medical Office Manager Certificate . . . . . . . . . . . . . . . . . . .10Medical Office Professional . . . . . . . . . . . . . . . . . . . . . . . . . . .10Medical Transcription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Medical Transcription Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Ophthalmic Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Personal Care Aide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Pharmacy Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Pharmacy Compounding & Sterile Preparations . . . . . . .10Professional Medical Coding and Billing . . . . . . . . . . . . . . . . 8RMT Exam Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Sterile Processing Technician Certificate . . . . . . . . . . . . . . . . 5 TEAS/HOBET Review Classes . . . . . . . . . . . . . . . . . . . . . . . . . . 6TEAS/HOBET Test Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Veterinary Assistant Certificate . . . . . . . . . . . . . . . . . . . . . . . . . 5Wellness Coaching & Health Consultant Associate . . . . . .11

EducationAdvanced Classroom Management . . . . . . . . . . . . . . . . . . . .16Advanced Teaching Online . . . . . . . . . . . . . . . . . . . . . . . . . .14Behavior is Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Building Online Learning Communities . . . . . . . . . . . . . . . .14Certificate in Online Teaching . . . . . . . . . . . . . . . . . . . . . . . .14Certificate in Teaching Adults . . . . . . . . . . . . . . . . . . . . . . . . .15Designing Online Instruction . . . . . . . . . . . . . . . . . . . . . . . . .14Developing Hybrid Courses . . . . . . . . . . . . . . . . . . . . . . . . . .15Early Childhood: Family-Centered Services . . . . . . . . . . . .12 Early Childhood: Infant and Toddler Mental Health: Issues & Information for Educators . . . . . . . . . . . . . . . . . . .12Early Childhood: Observation & Assessment . . . . . . . . . .12 Early Childhood: Program Planning . . . . . . . . . . . . . . . . . . . .12 Early Childhood: Typical & Atypical Development . . . . .12Fostering Online Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . .13Gender in the Classroom . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Generational Learning Styles for K-12 Teachers . . . . . . . .13Harassment, Bullying & Cyber Intimidation in Schools . .16 Online Teaching and Learning for K-12 Teachers . . . . . . .13Social Media and Online Tools for K-12 Teachers . . . . . .13Students with ASD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Substitute Teacher Preparation . . . . . . . . . . . . . . . . . . . . . . .13Using Cell Phones in the Classroom . . . . . . . . . . . . . . . . . . . .13Talented & Gifted: Working with High Achievers . . . . . . .15Teaching Elementary Math Conceptually: A New Paradigm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Understanding Aggression: Coping with Aggressive Behavior in the Classroom . . . . . . . . . . . . . . . . . . . . . . . . . .16

Entrepreneurship & Small BusinessCertified Webinar Planner . . . . . . . . . . . . . . . . . . . . . . . . . . .19Drug & Alcohol Counseling Specialist Certification . . . . .19Entrepreneur Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Facebook for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Fitness and Nutrition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Florist / Floral Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Google Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Grant Writing Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Interior Decorating and Design Certificate . . . . . . . . . . . . .17Introduction to Voiceovers . . . . . . . . . . . . . . . . . . . . . . . . . . .18Landscaping Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Legal Court Interpreter Spanish (Advanced) . . . . . . . . . . .18Legal Court Interpreter Spanish (Basic) . . . . . . . . . . . . . . . .18Medical Office Manager Certificate . . . . . . . . . . . . . . . . . . .18Medical Office Professional . . . . . . . . . . . . . . . . . . . . . . . . . . .18Operation T .A .L .E .N .T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Personal Fitness Trainer Certification . . . . . . . . . . . . . . . . . .17Professional Bookkeeping Certificate with QuickBooks 19Stress Management Coach - Level 1 & 2 . . . . . . . . . . . . . . .19 Wedding Consultant Entrepreneur Certificate . . . . . . . . .17Wellness Coaching & Health Consultant Associate . . . . . .16YouTube for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Reiki II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Retirement Has Changed . What’s Your Next Move? . . . .34Roll It, Take it, Leave it, Move it Retirement Plans . . . . . . .35Rules of the Road Seminar . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Self Publishing ebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Stand-Up Comedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Marketing & Social MediaAdvanced Inbound Marketing . . . . . . . . . . . . . . . . . . . . . . . .40Advanced Mobile Marketing . . . . . . . . . . . . . . . . . . . . . . . . .42Boosting Your Website Traffic . . . . . . . . . . . . . . . . . . . . . . . . .37Certificate in Presentation Media . . . . . . . . . . . . . . . . . . . . . .39Creating Cell Phone Apps for Your Business . . . . . . . . . . .42 Creating Visual Presentations . . . . . . . . . . . . . . . . . . . . . . . . .39Content Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Designing Successful Webinars . . . . . . . . . . . . . . . . . . . . . . . .40eMarketing Essentials Certificate . . . . . . . . . . . . . . . . . . . . . .37Facebook for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Google Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Improving Email Promotions . . . . . . . . . . . . . . . . . . . . . . . . . .37Inbound Marketing Certificate . . . . . . . . . . . . . . . . . . . . . . . .40Integrating Social Media in Your Organization . . . . . . . . . .36Introduction to Inbound Marketing . . . . . . . . . . . . . . . . . . .40Introduction to Social Media . . . . . . . . . . . . . . . . . . . . . . . . .36Marketing Using Social Media . . . . . . . . . . . . . . . . . . . . . . . . .36Media Buying Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Microsoft Publisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Microsoft Word: Desktop Publishing . . . . . . . . . . . . . . . . . .38Mobile Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Mobile Marketing Certificate . . . . . . . . . . . . . . . . . . . . . . . . .42Nism: Social Media Strategist Certification . . . . . . . . . . . . .38 Online Advertising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Photoshop for Presentations . . . . . . . . . . . . . . . . . . . . . . . . . .39Prezi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Social Media for Business Certificate . . . . . . . . . . . . . . . . . . .36Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Video Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Video Marketing Certificate . . . . . . . . . . . . . . . . . . . . . . . . . .41YouTube for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Management & Professional DevelopmentAdministrative Dental Office Assistant . . . . . . . . . . . . . . . . .43Administrative Veterinary Assistant . . . . . . . . . . . . . . . . . . . .43 Business Coaching Certificate . . . . . . . . . . . . . . . . . . . . . . . . .45Business Research Certificate . . . . . . . . . . . . . . . . . . . . . . . . . .45Certificate in Customer Service . . . . . . . . . . . . . . . . . . . . . . .46Certificate in Customer Research . . . . . . . . . . . . . . . . . . . . . .45Designing Successful Webinars . . . . . . . . . . . . . . . . . . . . . . . .45Essential Communication Skills for the Workplace . . . . . .44Executive Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Extraordinary Customer Service . . . . . . . . . . . . . . . . . . . . . . .46HRCI/PHR Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Keys to Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46Management Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Managing Generations in the Workplace . . . . . . . . . . . . . .47Managing Telework Certificate . . . . . . . . . . . . . . . . . . . . . . . .47Microsoft Project for Beginners . . . . . . . . . . . . . . . . . . . . . . .44Microsoft Project for Professional Users . . . . . . . . . . . . . . . .44Negotiation: Get What You Want . . . . . . . . . . . . . . . . . . . . .44Program Evaluation for Nonprofits . . . . . . . . . . . . . . . . . . . .46QuickBooks® Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Revenue Generation for Nonprofits . . . . . . . . . . . . . . . . . . .46ServSafe® Certification Training & Exam . . . . . . . . . . . . . . . .43 ServSafe® Food Protection Manager Certification Examination . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Supervisory & Leadership Certificate . . . . . . . . . . . . . . . . . .44The Business Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46Using Personality Profiles for Better Work Performance 47

Workforce ReadinessCommunication and Collaboration . . . . . . . . . . . . . . . . . . . .48Creating Career, Academic and Personal Success . . . . . . .49Creativity and Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Critical Thinking and Problem Solving . . . . . . . . . . . . . . . . .49Essential Communication Skills for the Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Financial Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Flexibility and Adaptability . . . . . . . . . . . . . . . . . . . . . . . . . . .48Initiative and Self-Direction . . . . . . . . . . . . . . . . . . . . . . . . . . .48Job Interview Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Leadership and Responsibility . . . . . . . . . . . . . . . . . . . . . . . .49Practical Math for the Workplace . . . . . . . . . . . . . . . . . . . . . .49 Productivity and Accountability . . . . . . . . . . . . . . . . . . . . . . .48Social and Cross-Cultural Skills . . . . . . . . . . . . . . . . . . . . . . . .48Workforce Readiness Bundle . . . . . . . . . . . . . . . . . . . . . . . . .49

Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50QCC Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Computers & TechnologyAdobe InDesign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Advanced Microsoft Office 2010 Certificate . . . . . . . . . . .21Blogging with WordPress . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Computer Basics Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . .21Computer Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Cyber Security for Managers . . . . . . . . . . . . . . . . . . . . . . . . .24Getting Started with Blogging . . . . . . . . . . . . . . . . . . . . . . . . .25Get Started with Podcasting . . . . . . . . . . . . . . . . . . . . . . . . . .21Help Desk/Customer Service . . . . . . . . . . . . . . . . . . . . . . . . .24Microsoft Access: Comprehensive . . . . . . . . . . . . . . . . . . . . .22Microsoft Access for Beginners . . . . . . . . . . . . . . . . . . . . . . . .22Microsoft Access for Professional Users . . . . . . . . . . . . . . . .22Microsoft Access: Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Microsoft Access: Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Microsoft Access: Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Microsoft Excel Comprehensive . . . . . . . . . . . . . . . . . . . . . . .23Microsoft Excel: Data Management Features . . . . . . . . . . .23Microsoft Excel for Beginners . . . . . . . . . . . . . . . . . . . . . . . . .23Microsoft Excel for Professional Users . . . . . . . . . . . . . . . . . .23Microsoft Office 2010 Certificate . . . . . . . . . . . . . . . . . . . . .21Microsoft Office for Professional Users . . . . . . . . . . . . . . . .23Microsoft Outlook: Taming Your Inbox . . . . . . . . . . . . . . . .23Microsoft Outlook: Time Management . . . . . . . . . . . . . . . .23Microsoft PowerPoint: Multimedia Presentations . . . . . . .23Microsoft Project for Beginners . . . . . . . . . . . . . . . . . . . . . . .24Microsoft Project for Professional Users . . . . . . . . . . . . . . . .24Microsoft Publisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Microsoft Word: Desktop Publishing . . . . . . . . . . . . . . . . . .24QuickBooks® Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Technical & TradesAutoCAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26AutoCAD I - Introductory 2D . . . . . . . . . . . . . . . . . . . . . . . . .26AutoCAD II - Advanced 2D . . . . . . . . . . . . . . . . . . . . . . . . . . .26AutoCAD III - 3D Modeling . . . . . . . . . . . . . . . . . . . . . . . . . . .27Certified Fiber Optic Technician (CFOT) . . . . . . . . . . . . . .25Construction Supervisor Training . . . . . . . . . . . . . . . . . . . . .26HVAC / Direct Digital Controls . . . . . . . . . . . . . . . . . . . . . . . .26LEED AP + BDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27LEED for Existing Buildings: Operations + Maintenance Exam Prep . . . . . . . . . . . . . . .27LEED Green Associate Exam Preparation . . . . . . . . . . . . . . .27Plumbers and Gas Fitters Mandatory Continuing Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Test PreparationDistance Learning GED Preparation . . . . . . . . . . . . . . . . . . . .29GED Predictor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29LEED for Existing Buildings: Operations + Maintenance Exam Prep . . . . . . . . . . . . . . .28LEED Green Associate Exam Preparation . . . . . . . . . . . . . . .28MCAS Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27MTEL Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 RMT Exam Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29SAT Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28SAT Prep - Math . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28SAT Prep – Reading/Writing . . . . . . . . . . . . . . . . . . . . . . . . . .28TEAS/HOBET Review classes . . . . . . . . . . . . . . . . . . . . . . . . .28TOEFL Test Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Bilingual Communication for the WorkplaceAmerican Sign Language Basics . . . . . . . . . . . . . . . . . . . . . . .32Spanish for Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Spanish for Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Spanish for Educators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Spanish for EMTs & Paramedics . . . . . . . . . . . . . . . . . . . . . . .30Spanish for Firefighters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Spanish for Food Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Spanish for Health Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Spanish for Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Spanish for Human Resources . . . . . . . . . . . . . . . . . . . . . . . . .31Spanish for Law Enforcement . . . . . . . . . . . . . . . . . . . . . . . . .31Spanish for Manufacturing . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Spanish for Public Safety Officers . . . . . . . . . . . . . . . . . . . . .32Spanish for Social Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Spanish for the Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Spanish for Warehouses & Distribution Centers . . . . . . . .32

Personal EnrichmentBelly Dancing for All Ages . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Asian Brush Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34A Woman’s Guide to Money Matters . . . . . . . . . . . . . . . . . .34Extreme Couponing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Fundamentals of Drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Introduction To Yoga On & Off The Mat . . . . . . . . . . . . . .33Landscaping on a Budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Reiki I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

QCC LOCATIONSQCC Training & Education Center751 Grove Street, Worcester, MA 01605

QCC Main Campus670 West Boylston Street, WorcesterPlease see www.QCC.edu for directions

QCC Southbridge5 Optical Drive, SouthbridgePlease see www.QCCforMe.com for directions

QCC at AssabetPlease see www.QCC.edu for directions

What Our Students Are Saying… SallieMae could be the answer for you!

Bridge to Credit Programs

Refund PolicyFor all QCC Training & Education Center courses/classes, you must withdraw at least 48 hours prior to the start of the course/class to receive a full (100%) refund .

• Withdrawal from a course/class that meets 6 times or more: If you withdraw from the course before the end of the third class meeting, you will receive a 50% refund (less cost of books/materials) . No refunds will be given after the third class meeting .

• Some courses/classes may have specific successful completion requirements . Please check the course syllabus for details .

• TEAS/HOBET Test: The registration fee is non-refundable .Rescheduling your test date is allowed only once and will follow the 48-hour withdrawal policy . Should you fail to show up for your scheduled test date or reschedule less than 48 hours prior to your original test date, you will be charged again .

• If the Training & Education Center cancels a course/class, you will receive a full (100%) refund .

508.751.7900 or www.QCC.edu/TEC | QCC Training & Education Center | 51

Directions• Take I-190 North via exit 19 toward RT-12/Fitchburg .• Take the Rte .12/Gold Star Blvd exit, exit 1, toward W . Boylston St .• Turn slight right onto Ret .12 North, Gold Star Blvd .• Turn slight left onto Norton Dr .• Turn left onto Shore Dr .• Turn left onto Holden St .• Take the first right onto Drummond Ave .• Turn right onto Grove St/Rte .122A .• 751 Grove Street is on the left .

Thinking about taking a non-credit course and then maybe looking into a credit certificate or degree program? Quinsigamond Community College has amazing student support services that will guide you through the application process . You may be able to articulate a non-credit course to obtain college credit and give yourself a head start; or you may find a new program that is of interest . Continuing your educational journey through non-credit and/or credit programs will provide you the knowledge and skills required to obtain a new job or advance your career . For more information about credit certificate and degree programs, please contact:Admissions Office Phone: 508 .854 .4262 Email: admissions@qcc .mass .edu Advising Office Phone: 508 .854 .4308 Email: advising@qcc .mass .edu

SallieMae Career Training Smart OptionSM Student Loan is ideal for students in continuing education programs .

To learn more, visit the SallieMae website at www .salliemae .com/student-loans/ and scroll down to “Other Private Loans” where you will see the Career Training Smart OptionSM Student Loan .

“Teacher was very thorough and informative. Gave a clear understanding of what TEAS was all about.”

–Anonymous (TEAS Review Class)

“I like everything about the clinical experience. The people were very nice and welcoming.”

–Kayla Rossley (Sterile Processing Technician)

“The professor is very knowledgeable about the course and her presentation was excellent. I learned a lot….excellent course.”

–Nestor Konan (Sterile Processing Technician)

“I liked how comfortable the teacher made me feel. I also liked the structure of the class, it made it easy to succeed.”

– Anonymous (Phlebotomy/EKG Technician)

“The class was very informative, yet held in a comfortable stress-free environment.”

– Anonymous (Personal Care Assistant)

“The class was in a very comfortable setting. The instructor had a great personality in addition to her knowledge of the course. [The instructor] was very patient and helpful. Great class!”

–Lois Vallee (Microsoft Office 2007 Certificate)

751 Grove Street, Worcester MA 01605

www.QCC.edu/TEC

Hot Picks!Certified Fiber Optic Technician (CFOT) ............................. 25

HVAC / Direct Digital Controls ............................................. 26

IV Therapy Certificate ............................................................ 5

Massage Therapy .................................................................... 7

Nism: Social Media Strategist Certification .......................... 38

Plumbers and Gas Fitters Mandatory Continuing Education ........................................................ 25

Professional Bookkeeping Certificate with QuickBooks ....... 19

Professional Development Courses for Educators ................ 12

Social Media for Business Certificate .................................... 36

Sterile Processing Technician Certificate ................................ 5

Veterinary Assistant Certificate .............................................. 5


Corporate Partnership Opportunities

Partnership Advantages Did You Know… Important

Dates

Why the Training & Education Center?

Results oriented and client-driven are the hallmarks of the customized corporate training programs at Quinsigamond Community College.

We seek to develop partnerships with our clients to better understand their need and ensure that training outcomes are aligned with the company’s overall strategic goals.

Together we are able to set specific training targets that maximize resources and minimize planning cycles to help maintain productivity.

In addition, Quinsigamond Community College Training and Education Center offers flexible options for training delivery. Employees can attend customized classes at:

• a company site,

• a local conference center,

• or the Q C C campus.

Companies with multiple locations can integrate a distance learning component into their curriculum using QCC’s state-of-the-art distance learning platforms.

• that a portion of the dollars you contribute to the Massachusetts Unemployment Compensation Fund are available for you to use to train incumbent and new employees?

• that you can receive up to $30,000 per year from the state to cover the cost of training newly hired employers and up to $250,000 to train incumbent workers?

• that employers with 100 or fewer employees who contribute to the Massachusetts unemployment Insurance Fund and labor organizations are eligible to have 50% of the cost of job related training paid for through the Training Fund Express program

• through the Massachusetts Workforce General program, Massachusetts companies can get up to $250,000 to train incumbent workers?

• your competitors could be using your payments to the unemployment fund to get their employees trained?

Come to one of our FREE informational sessions to learn how you can access state dollars to train new and incumbent workers. Registration information available on page 50.

October 3, 2013 7:45 AM – 10:00 AM

Quinsigamond Community College, Worcester, MA 01606, Harrington Learning Center

Agenda includes overview of the Workforce Training Fund, application requirements, consortium applications and questions and answers.

October 10, 2013 7:45 AM – 10:00 AM

Assabet Valley Technical High School, 215 Fitchburg Street Marlborough MA 01752 The Epicurean Restaurant

Agenda includes overview of the Workforce Training Fund, application requirements, consortium applications and questions and answers.

Can’t make it to one of our seminars? Please contact Peter Tamulis at 508.751.7945 or [email protected] to arrange a complimentary personal consultation.

Offers high value, low cost training programs that enable individuals to learn new skills which can be applied immediately on the job or utilized for future professional development. Our focus is to provide the practical skills that can help participants improve competencies, secure employment, and experience personal enrichment.

We work closely with companies and organizations in order that they meet their specific organizational goals. Our expert instructors have exceptional facilitation skills that make learning fun while providing participants with rich content relevant to your personal and industry specific needs. We welcome an opportunity to work with you. Please call and let us know how we can be of service.

Quinsigamond Community College’s Training & Education Center

At the core of every successful company is a talented and dedicated group of employees.

The Training and Education Center at Quinsigamond Community College is committed to providing the best business support available. It has become a powerful resource for business and professionals throughout the area. A variety of companies rely on us for customized programming, workforce development, and basic skills training to keep them competitive. We work closely with our clients to understand training and development needs.

MJ Ryan, Workforce Development at Partners HealthCare says, “Partners HealthCare has been partnering with QCC with excellent results! The QCC workforce development team is responsive and always goes above and beyond to assure that our employee student needs are considered. The QCC faculty and research teams have helped us to design student resources to prepare for online learning and have also helped us to evaluate student progress. We initially approached QCC as we wanted to try online learning as a way to improve access to education for our employees. The college and its faculty and staff have far surpassed our expectations. QCC faculty is accessible and supportive, and our employees are experiencing unprecedented success and progress. QCC has helped our employees to believe in themselves and their ability to balance work, family and college in order to advance in their careers. We are very grateful for this partnership.”

Your Employees Are Your Most Valuable Asset!

4 | QCC Training & Education Center | 508.751.7900 or www.QCC.edu/TEC

*ACCELERATED HEALTHCARE*

ALH 131 Nurse AssistantMain CampusSaturdays 8:00 a.m. – 5:00 p.m. • Sep. 3 – Dec. 21Southbridge campusMon, Wed, Thurs, Fri • 8:45 a.m. – 2:45 p.m. • Sep. 4 – Oct. 7Mon, Wed, Thurs, Fri • 8:45 a.m. – 2:45 p.m. • Oct. 14 – Nov. 18Saturdays • 8:00 a.m. – 5:00 p.m. • Sep. 3 – Dec. 21

ALH 134 Phlebotomy/EKG TechnicianTraining & Education CenterMon thru Thurs • 9:00 a.m. – 11:30 a.m. • Sep. 3 – Oct. 3Mon thru Thurs • 6:00 p.m. – 8:30 p.m. • Sep. 3 – Oct. 3

ALH 137 Pharmacy TechnicianTraining & Education CenterTuesdays & Thurs • 9:00 a.m. – 2:00 p.m. • Sep. 9 – Oct. 7Tuesdays and Thurs • 9:00 a.m. – 2:00 p.m. • Oct. 16 – Nov. 18Mondays and Wed • 7:00 p.m. – 9:30 p.m. • Oct. 16 – Nov. 18Southbridge CampusTues • 5:00 p.m. – 10:00 p.m. • Sep. 10 – Nov. 19

QCC is YOUR Community College.QCC offers high-quality, affordable education along with the support that you need

to ensure your success. You choose when and where to learn.

Start today...In as few as 6 weeks, you can have a credential that allows you entry-level work in

a number of key industries. These programs now enrolling!

Individuals interested in any of these programs should contact us at [email protected] or call us at 508.854.4262.

QCC Southbridge Campus Main Campus Training & Education Center 5 Optical Dr 670 West Boylston St 751 Grove St. Southbridge, MA Worcester, MA Worcester, MA

*QCC BUSINESS EXPRESS*

ORT 110 D2 Strategies for College & Career• September 6, 7, 13, 14, 20, 21, 27, 28,

Oct 4, 5, 11, 12, 18, 19 • Friday 7:15-9:15 pm • Saturday 1:00-4:30 pm

BKK 101 D1 Bookkeeping 1• September 6, 7, 13, 14, 20, 21, 27, 28,

Oct 4, 5, 11, 12, 18, 19 • Friday 5:00-7:00 pm • Saturday 8:30-12:00 pm

CIS 111 D2 Introduction to Microcomputer Applications • Will meet Fall Semester 2:

October 27, Nov 3, 10, 17, Dec 1, 8, 15 • 9:00am-2:30 pm

ACC 110 D1 Accounting Software for Small Business• Will meet Fall Semester 2:

October 25, 26, Nov 1, 2, 8, 9, 15, 16, 29, 30, Dec 6, 7, 13, 14

• Friday 5:00-9:30 pm; Sat 8:00 a.m. - 2:15

MGT 101 Introduction to Business • online Fall 2013 Semester 9/3 - 12/17

ALH 131 90 Nurse AssistantMain Campus• Saturdays• 8:00 a.m. – 5:00 p.m.• September 3 – December 21

ALH 131 D1 Nurse AssistantSouthbridge campus• Mon, Wed, Thurs, Fri• 8:45 a.m. – 2:45 p.m.• September 4 – October 7

ALH 131 D2 Nurse AssistantSouthbridge campus• Mon, Wed, Thurs, Fri• 8:45 a.m. – 2:45 p.m.• October 14 – November 18

ALH 131 S6 Nurse AssistantSouthbridge campus• Saturdays• 8:00 a.m. – 5:00 p.m.• September 3 – December 21

ALH 134 D1 Phlebotomy/EKG TechnicianTraining & Education Center• Mon thru Thurs• 9:00 a.m. – 11:30 a.m.• September 3 – October 3

ALH 134 D2 Phlebotomy/EKG TechnicianTraining & Education Center• Mon thru Thurs• 6:00 p.m. – 8:30 p.m.• September 3 – October 3

ALH 137 D2 Pharmacy TechnicianTraining & Education Center• Tuesdays & Thursdays• 9:00 a.m. – 2:00 p.m.• September 9 – October 7

ALH 137 D3 Pharmacy TechnicianTraining & Education Center • Tuesdays and Thursdays• 9:00 a.m. – 2:00 p.m.• October 16 – November 18

ALH 137 D4 Pharmacy TechnicianTraining & Education Center • Mondays and Wednesdays• 7:00 p.m. – 9:30 p.m.• October 16 – November 18

ALH 137 D1 Pharmacy TechnicianSouthbridge Campus• Tuesdays• 5:00 p.m. – 10:00 p.m.• September 10 – November 19

*ACCELERATED HEALTHCARE*

Your College → Your Career →Your Way


HEALTH CAREMedical InterpretingAre you bilingual and looking for a way to use your abilities and earn money? Then look no further because this course will provide you the knowledge and skills to start or advance your career as an interpreter. In partnership with Transfluenci Translation and Interpreting Services, we are able to offer you this wonderful opportunity to learn the standards and ethics of the interpreting profession. You must be fluent in both English and at least one other language to take this course. Upon successful completion of this course, you will earn a Certificate of Completion and will be able to apply for jobs in a variety of settings including hospitals, health clinics, community organizations, and many more. You will also be offered an interview with Transfluenci Translation and Interpreting Services for potential employment as an interpreter. Course binder included, textbook not included.This course prepares you for the impending certification exam that will be required of all medical interpreters starting in 2012.Preferred Application Deadline: 2 weeks before the start of the course

Course # Date Day Time Cost

NCBU055 Sep. 28–Nov. 23 S 9:00 a.m.–4:00 p.m. $895

NCBU055 Oct. 15–Dec. 17 T, R 6:00 p.m.–9:00 p.m. $895

NCBU055 Dec. 2–19 M,T,W,R 4:30 p.m.–9:30 p.m. $895

Veterinary Assistant CertificateDo you love animals? Have you ever thought about a career as a veterinary assistant? Gain the knowledge and skills as you train for an entry-level position as a veterinary assistant. Veterinary Assistants work in a variety of settings including animal hospitals and clinics, animal shelters, laboratories and zoos. They perform front office functions; assist in providing routine and emergency care, perform laboratory procedures, assist in dental and surgical procedures, and taking x-rays. Prerequisites: High School Diploma/GED or college assessment test. Strong English skills. Completed health information form.Acceptance based on a completed application packet received on a first-come first-served basis. Request your application packet today as spaces fill quickly.Preferred Application Deadline: Monday, September 23, 2013.


NCHL387 Oct. 16–Dec. 12 W, R 5:00 p.m.–8:00 p.m. $895

IV Therapy Certificate Are you a nurse who wants to become an even more valuable member of a healthcare team? If you don’t have the opportunity to gain the knowledge and skills of IV Therapy on-the-job, then here is your opportunity. This course will teach you with the principles and practices to safely administer fluids, electrolytes, nutrients, blood and blood products to your patients. Emphasis is placed on venipuncture techniques, complications, fluid balance and the responsibilities of a licensed nurse. Current LPN or RN license required. Student is responsible to purchase the following text(s): Intravenous Infusion Therapy for Nurses, 2nd edition, ISBN: 978-1-20180-935-5. Josephson, Thomson. Copyright 2004. Fundamental Concepts and Skills for Nursing, 2nd edition. DeWitt. Copyright 2005, ISBN: 978-0-72160-311-7. Introduction to Clinical Pharmacology, 5th Edition. Mosby, Edmunds, Copyright 2006 ISBN: 978-0-32302-875-2. Medical Dosage Calculations, 8th Edition Pearson, ISBN: 978-0-13238- 470-4.Preferred Application Deadline: Monday, Oct. 1

Sterile Processing Technician Certificate Do you want to be a vital member of a health care team? This program will teach you about the sterile processing department, vital infection control techniques, microbiology, and handling surgical instruments. Infectious disease and illness can spread through health care facilities rapidly and cause great devastation. Therefore, sterilization performed by well-trained and professional sterile processing technicians is a critical component for all health care facilities. You will learn through an interactive, hands-on experience. As a sterile processing technician, you can work in a variety of environments such as hospitals, outpatient care centers, nursing homes, physicians’ offices, and veterinarian offices. Start your training to become sterile processing technician and be a valued member of a health care team!

Prerequisites: High School Diploma/GED, completed health information form, strong English skills. CORI/SORI checks will be completed for all students.

Acceptance based on a completed application packet received on a first-come, first-served basis. Request your application packet today! Preferred Application Deadline: Monday, Sept. 9 Note: Days/times below are for the classroom portion of this course. Last 3 weeks of course consist of clinical rotation. Each student required to complete 1 week (40 hours). Please call for further details.Student is responsible to purchase the following text(s): Quick Medical Terminology, 5th Edition. Steiner, Capps. ISBN: 978- 0-470-88619-9; The Basics of Sterile Processing, 4th Edition, by Nancy Chobin. Published by Sterile Processing University, LLC; Workbook for The Basics of Sterile Processing, 4th Edition. By Nancy Chobin. Published by Sterile Processing University, LLC.


NCHL607 Sep. 25–Nov. 18 M, W 5:00 p.m.–9:00 p.m. $1,195


NCHL618 Oct. 5–Dec. 21 S 8:00 a.m.–5:00 p.m. $1795


HEALTH CARE

TEAS/HOBET Review ClassesReview classes for nursing and allied health program applicants who are preparing to take either the Test of Essential Academic Skills (TEAS) or Health Occupations Basic Entrance Test (HOBET).Study Guide can be purchased at the QCC Bookstore.


NCHL501 Math Sep. 14 S 9:00 a.m.–2:00 p.m. $59

NCHL502 Science Sep. 21 S 9:00 a.m.–2:00 p.m. $59

NCHL503 English Sep. 28 S 9:00 a.m.–2:00 p.m. $59

NCHL504 Reading Oct. 5 S 9:00 a.m.–2:00 p.m. $59

NCHL501 Math Oct. 15 T 5:00 p.m.–10:00 p.m. $59

NCHL502 Science Oct. 17 R 5:00 p.m.–10:00 p.m. $59

NCHL503 English Oct. 22 T 5:00 p.m.–10:00 p.m. $59

NCHL504 Reading Oct. 24 R 5:00 p.m.–10:00 p.m. $59

NCHL501 Math Nov. 2 S 9:00 a.m.–2:00 p.m. $59

NCHL502 Science Nov. 9 S 9:00 a.m.–2:00 p.m. $59

NCHL503 English Nov. 16 S 9:00 a.m.–2:00 p.m. $59

NCHL504 Reading Nov. 23 S 9:00 a.m.–2:00 p.m. $59

NCHL501 Math Dec. 9 M 5:00 p.m.–10:00 p.m. $59

NCHL502 Science Dec. 11 W 5:00 p.m.–10:00 p.m. $59

NCHL503 English Dec. 16 M 5:00 p.m.–10:00 p.m. $59

NCHL504 Reading Dec. 18 W 5:00 p.m.–10:00 p.m. $59

TEAS/HOBET Test Dates• Standardized tests for all nursing and allied health program

applicants. • Nursing applicants will take the TEAS Test. • Allied Health program applicants will take the HOBET Test. *Note: Both tests will be administered on the dates below, please make sure you know which test you are required to take based on your program of interest.


NCHL500 Sep. 4 W 9:00 a.m.–1:00 p.m. $75

NCHL500 Sep. 12 R 9:00 a.m.–1:00 p.m. $75

NCHL500 Sep. 17 T 5:00 p.m.–9:00 p.m. $75

NCHL500 Sep. 25 W 5:00 p.m.–9:00 p.m. $75

NCHL500 Oct. 2 W 9:00 a.m.–1:00 p.m. $75

NCHL500 Oct. 7 M 5:00 p.m.–9:00 p.m. $75

NCHL500 Oct. 16 W 9:00 a.m.–1:00 p.m. $75

NCHL500 Oct. 24 R 9:00 a.m.–1:00 p.m. $75

NCHL500 Oct. 29 T 5:00 p.m.–9:00 p.m. $75

NCHL500 Nov. 7 R 9:00 a.m.–1:00 p.m. $75

NCHL500 Nov. 12 T 5:00 p.m.–9:00 p.m. $75

NCHL500 Nov. 20 W 5:00 p.m.–9:00 p.m. $75

NCHL500 Nov. 25 M 9:00 a.m.–1:00 p.m. $75

NCHL500 Dec. 3 T 9:00 a.m.–1:00 p.m. $75

NCHL500 Dec. 12 R 5:00 p.m.–9:00 p.m. $75

NCHL500 Dec. 18 W 9:00 a.m.–1:00 p.m. $75

NCHL500 Dec. 23 M 9:00 a.m.–1:00 p.m. $75

ENROLLMENT IS LIMITED TO 18 PARTICIPANTS!

COMBINATION SPECIAL: TEAS/HOBET Review ClassesRegister and pay in full for 2 review classes.....$108 (Save $10)

Use Promo code TEAS2 at checkoutRegister and pay in full for 3 review classes.....$156 (Save $21)

Use Promo code TEAS3 at checkoutRegister and pay in full for 4 review classes.....$196 (Save $40)

Use Promo code TEAS4 at checkout

Many classes have enrollment maximums and are filled on a first come, first serve basis. Please register early!

FULL PAYMENT IS REQUIRED AT TIME OF REGISTRATION.


HEALTH CARE

Electronic Health Record (EHR) SpecialistAs an Electronic Health Record (EHR) Specialist you will assist healthcare providers to choose, implement, train and maintain an electronic health records system. You will learn the essential components of the electronic health record and health information exchange essentials; system selection and implementation; project management and fundamentals of change and human factors. This course is 216 hours in length offered online with live, weekly teleconferences. Upon successful completion graduates will receive a certificate of completion.


NCHL003 Oct. 2–Mar. 5 W online $3619

NEW Basic Life Support (BLS) for Healthcare Providers

Convenient new alternative for completion of the American Heart Association™ BLS for Healthcare! We offer a flexible training option for healthcare professionals. This program recognizes that healthcare professionals enter the course with knowledge and skills acquired from prior CPR training and years of patient care.How it works: Part 1. Students complete the online, cognitive portion of the course, either at the workplace or anywhere with Internet access. When you finish the online portion, a certificate of completion will be available for you to print. The certificate is required to complete Part 2

Part 2. Students complete the skills validation test with one of our American Heart Association Instructors. Upon successful completion of both parts, students will be issued a nationally recognized American Heart Association BLS – Healthcare Provider Course Completion Card. This web-based, self-directed course uses case-based scenarios and interactive lessons to teach students about both single-rescuer and team basic life support. Content taught includes promptly recognizing several life-threatening emergencies, providing high quality chest compressions, delivering appropriate ventilations and providing early use of an AED. This course may be used for initial or renewal BLS for Healthcare Providers Course completion.*Please note you may not register for skills validation test until you have completed NCHL018. Call Stefanie @ 508.751.7900 to schedule Part 2.

Course # Date Day Time

NCHL015 Sep. 25 W 6:30 p.m.–8:30 p.m.

NCHL015 Oct. 19 S 10:00 a.m.–12:00 p.m.

NCHL015 Nov. 19 T 1:00 p.m.–3:00 p.m.


NCHL017 Oct. 3 W 6:30 p.m.–8:30 p.m.

NCHL017 Nov. 16 S 10:00 a.m.–12:00 p.m.

NCHL017 Dec. 10 T 1:00 p.m.–3:00 p.m.

NEW Heartsaver AEDConvenient new alternative for completion of the Heartsaver AED! This on-line course allows you to complete your class work and quizzes on-line and complete the skills assessment test with one of our American Heart Association Instructors. It’s that easy!How it works: Part 1. Students complete the online, cognitive portion of the course, either at the workplace or anywhere with Internet access. When you finish the online portion, a certificate of completion will be available for you to print. The certificate is required to complete Part 2

Part 2. Students complete the skills validation test with one of our American Heart Association Instructors. Upon successful completion of both parts, students will be issued a nationally recognized American Heart Association Completion Card. The Heartsaver AED course teaches basic techniques of adult CPR and the use of an AED. Students also learn about using barrier devises in CPR and giving first aid for choking. The course teaches how to recognize the signs and symptoms of heart attack, stroke,cardiac arrest, and foreign-body airway obstruction. *Please note you may not register for skills validation test until you have completed NCHL019. Call Stefanie @ 508.751.7900 to schedule Part 2.

NEW Heartsaver First AidConvenient new alternative for completion of the Heartsaver First Aid! This on-line course allows you to complete your class work and quizzes on-line and complete the skills assessment test with one of our American Heart Association Instructors. It’s that easy!How it works: Part 1. Students complete the online, cognitive portion of the course, either at the workplace or anywhere with Internet access. When you finish the online portion, a certificate of completion will be available for you to print. The certificate is required to complete Part 2

Part 2. Students complete the skills validation test with one of our American Heart Association Instructors. Upon successful completion of both parts, students will be issued a nationally recognized American Heart Association Completion Card. The American Heart Association Heartsaver First Aid Course provides the skills to effectively assess and maintain life from the critical minutes immediately following an emergency until the arrival of emergency medical services personnel. The course also provides corporations with a complete health and safety training solution for First Aid, CPR, and AED. The Heartsaver First Aid Course has been developed using the same evidence based process as all American Heart Association Emergency Cardiovascular Care courses.*Please note you may not register for skills validation test until you have completed NCHL020. Call Stefanie @ 508.751.7900 to schedule Part 2.


NCHL016 Sep. 28 S 10:00 a.m.–12:00 p.m.

NCHL016 Oct. 23 W 6:30 p.m.–8:30 p.m.

NCHL016 Dec. 3 T 1:00 p.m.–3:00 p.m.

NEW Massage Therapy We now offer a fast track Massage Therapy Certification Training Program. A Massage Therapist can pursue employment in healthcare, wellness, and spa settings. Massage Therapists assist with wellness, stress management, injury rehabilitation, health, and fitness. This program provides an excellent training opportunity for anyone with a desire to work in the thriving healthcare field helping people and assisting in life change.


NCHL431 Sep. 9–Apr. 23 M,T,W,R,F 9:00 a.m.–1:30 p.m. $5695

NCHL018 online $95

NCHL019 online $75

NCHL020 online $109


HEALTH CARE

Medical TranscriptionApproved by the Association for Healthcare Documentation Integrity (AHDI), the Medical Transcription program helps students gain the specific skills needed to successfully begin a medical transcription career. Students learn medical terminology, anatomy, and healthcare documentation, among other topics, as well as developing and practicing their typing and listening skills on hundreds of authentic, employer-provided dictations from a variety of specialties. In addition to one-on-one support from experienced instructors throughout the course and personalized graduate support after graduation, students receive ten textbooks, a transcription foot pedal, a 15-month membership to AHDI, and a 15-month subscription to an online reference library.

Course # Cost

NCHL404 $2119

Online Medical and Career Training CoursesThe QCC Training & Education Center has partnered with Career Step to offer these

high-demand online medical and career training courses for students throughout our service territory.Don’t miss out on this great opportunity! Job placement assistance available.

Ongoing Registration

For Career Step courses only: 12 month programs –coding & transcription courses, free laptop (use discount code: laptop at checkout) or $325 off program price (use discount code: 12disc at checkout); 6 month programs-computer technician, pharmacy technician,

executive assistant, medical administrative assistant, medical billing courses, $200 off program price (use discount code: 6disc at checkout).

RMT Exam PrepPrepare for the Registered Medical Transcriptionist (RMT) exam offered by the Association for Healthcare Documentation Integrity (AHDI). This exam offers the opportunity to prove industry commitment and professional knowledge to employers and colleagues. With this exam prep course, students can review material included on the exam as well as learn specific test-taking tips and strategies. The course’s unique online platform also provides access to all program materials and interactive study tools whenever is most convenient for the student, providing them the flexibility to study on a schedule that fits their individual lifestyles. This credential is for entry-level medical transcriptionists.

Course # Cost

NCHL014 $179

NEW Professional Medical Coding and Billing The Professional Medical Coding and Billing program helps students prepare to pass the Certified Coding Associate (CCA) and Certified Professional Coder (CPC) certification exams. Students learn healthcare information management, reimbursement methodologies, medical terminology, anatomy, pathophysiology, and pharmacology, among other topics, as well as studying the ICD-10, CPT, and HCPCS code sets in an extensive practical section, which gives them valuable hands-on experience before graduation. In addition to one-on-one support from experienced instructors throughout the course and access to personalized graduate support after graduation, students receive textbooks, a complete set of industry code books, and access to an online reference library.

Course # Cost

NCHL397 $2479


HEALTH CARE

Online Medical and Career Training Courses

Medical Transcription EditorApproved by the Association for Healthcare Documentation Integrity (AHDI), the Medical Transcription Editor program focuses on teaching the skills needed to work as a medical transcriptionist and medical transcription editor. Students study medical terminology, anatomy, healthcare documentation, and editing theory and technique, among other topics, as well as developing and practicing their typing and listening skills on hundreds of authentic, employer-provided dictations from a variety of specialties. In addition to one-on-one instructor support and personalized graduate support, students receive ten textbooks, a transcription foot pedal, a 15-month membership to AHDI, and a 15-month subscription to an online reference library.

Course # Cost

NCHL413 $1929

Course # Cost

NCHL405 $2589

Course # Cost

NCHL414 $1329

Pharmacy TechnicianThe Pharmacy Technician program is specifically designed to prepare students to earn their national certification by passing the Pharmacy Technician Certification Board (PTCB) Exam. Students study pharmacology, pharmaceutical calculations, nonsterile compounding, and pharmacy law, regulations, and standards as well as topics specific to working in retail or institutional pharmacies. During the training, students have the opportunity to participate in an on-site externship at a local Walgreens or CVS Pharmacy. In addition to one-on-one support from experienced instructors throughout the course and access to personalized graduate support after graduation, students receive six textbooks and a drug reference handbook.

Medical Administrative AssistantApproved by the National Healthcareer Association, the Medical Administrative Assistant program is specifically designed to prepare students to earn the Certified Medical Administrative Assistant (CMAA) credential after graduation. The interactive online curriculum teaches students Microsoft Word and Excel basics, healthcare documentation and reimbursement, medical terminology, and basic anatomy as well as specific medical office management topics such as practice finances and standard office procedures. In addition to one-on-one support from experienced instructors throughout the course and access to personalized graduate support after graduation, students receive twelve textbooks and a pocket style guide for on-the-job business writing.

Medical BillingThe Medical Billing program helps students develop the knowledge and skills needed to work in healthcare reimbursement. The program focuses on documentation and procedures and includes hands-on exercises that allow students to apply what they learn. Students learn medical terminology, documentation and confidentiality, medical coding basics, and patient billing and collections as well as specialized considerations such as the ICD-10 code set and X12 5010 billing system. In addition to one-on-one support from experienced instructors throughout the course and access to personalized graduate support after graduation, students receive five textbooks and a one-year membership to the American Medical Billing Association.

Course # Cost

NCHL416 $1299

Please visit us at www.QCC.edu/TEC

for the most up to date list of class offerings.

Ongoing Registration


HEALTH CAREPersonal Care AideStudents in this 25-hour program will acquire the knowledge and skills necessary to provide safe personal care services for the elderly, sick or disabled in their homes or continuing care settings. Students will learn skills essential to care giving, including hand washing, gloving, mouth care, bathing, skin care, perineal care, foot care, grooming, dressing and undressing, bed making, assistance with transfers, ambulation and positioning, toileting, care of the incontinent patient, care of urinary catheters, and assistance with appliances, nutrition, medications and oxygen. Throughout the training program, the emphasis is on providing care in an expert and responsible manner that promotes client safety, comfort and independence. The training provided in this course is based on the curriculum outlined in the “Standards of Practice for Homemaker and Personal Care Homemaker Services” in Massachusetts, published by the Massachusetts Council. This training focuses on the personal care skills and competencies only.


NCHL012 Sep. 9–Oct. 7 M 4:30 p.m.–9:30 p.m. $249

NCHL012 Oct. 21–Nov. 25 M 4:30 p.m.–9:30 p.m. $249

Medical Office Manager CertificateWould you like to manage a medical office? Medical office managers are in high demand. According to the Government’s Occupational Outlook Handbook, this career choice is expected to grow 18% through 2018! However, this career field does require a lot of specialized training in front end office work, medical coding and billing, and health insurance. Additionally, specialized training in medical office management is needed. Your training starts off with medical terminology, then medical coding, medical billing, and health insurance. This provides the foundational knowledge needed to master the coding and billing process that you will be managing in your role. Students then complete our detailed course on Managing the Medical Office which covers a health care overview, leadership training, medical office organization, financial management, policies, procedures and compliance planning, managed care contracts, marketing, human resources, and government-required documentation!

Medical Office ProfessionalThe job of a medical office professional can be multifaceted depending on the size and location of the practice. In a small practice, the assistant may handle all administrative duties whereas in a larger practice, there may be more specialized administrative positions. Some of the duties of a medical office assistant include answering telephones; greeting patients; scheduling appointments, surgeries, and laboratory services; preparing new patient files, ordering office supplies; preparing purchase orders; handling billing and bookkeeping; preparing and filing medical insurance claims; and arranging for hospital admissions. This online program provides the medical office assistant-related knowledge you will need to gain an entry-level position in the medical field. Throughout the program, you will learn medical terminology and how to perform the duties and job responsibilities of a medical office assistant. The end of the program will prepare you for a successful job search in your new career.

Course # Date Time Cost

NCHL009 Open Enrollment Online $4125



ICD-10 Transition Specialist Be ready for ICD-10-CM with 2010 CD-10-CM Online Training Modules! In this easy-to-use online course, we provide an introduction to ICD-10-CM coding and helps you translate your knowledge of ICD-9-CM coding to the new code set. Expert insight, engaging learning modules, and interactive exercises prepare you for the transition to ICD-10-CM, and a printable Certificate of Completion enables you to prove your ICD-10-CM proficiency to employers and earn 4 Continuing Education Units (CEUs) from the American Association of Professional Coders (AAPC)!



Ophthalmic AssistantOphthalmic Assistants play a vital role in eye care. They perform ophthalmic procedures under the direction or supervision of a physician. An ophthalmic allied health professional assists the ophthalmologist by collecting data, administering tests and treatments, and supervising patients. This course provides all the practical information you need to complete your day-to-day tasks as an Ophthalmic Assistant. You will learn detailed information on paramedical training, ophthalmic technology, and efficient office management. This course also covers the anatomy, physiology, optics, pharmacology, and microbiology of the eye.



NEW Pharmacy Compounding & Sterile Preparations

This comprehensive program will prepare students to work with sterile compounding, IV admixtures and aseptic techniques. The program will include key review and extensive classroom demonstrations and labs covering the following topics: aseptic/sterile techniques, IV Admixtures, critical area contamination factors, environmental monitoring, facilities, equipment and supplies, sterile pharmaceutical calculations and terminology, sterile pharmaceutical compounding documentation, quality assurance procedures, aseptic preparation procedures including proper gowning and gloving technique, handling of cytotoxic and hazardous drugs, general conduct in the controlled area, as well as other important topics. Note: Certain states require that pharmacists and pharmacy technicians complete pharmacy compounding and sterile preparation training programs prior to engaging in these related activities.


NCHL430 Sep. 3–Oct. 8 T, R 4:00 p.m.–9:00 p.m. $999


HEALTH CARE

Fitness and Nutrition CertificateProper nutrition and physical fitness go hand-in-hand when working to maintain a healthy lifestyle. This distance learning course offers a well balanced combination of nutrition and physical fitness training to help you take the first step toward a new career in nutrition and fitness. Proper health management is important to a growing number of consumers who are interested in enhancing their lives through increased physical fitness and better nutrition practices. People often rely on persons who have received fitness and nutrition training who can help them turn their lives around. Our fitness and nutrition course offers a comprehensive introduction on a number of key fitness and nutrition topics.

Wellness Coaching & Health Consultant AssociateNatural Health Consultants understand that for true healing to take place that the emotional, mental, physical and spiritual elements of each person must be addressed. Our Natural Health Consultant course will give you broad understanding of the several disciplines that fall under the heading of “natural medicine.” Wellness coaching is about helping people to improve their lifestyle behavior. Wellness coaching is a new field. As it emerges and the world discovers the value of it, it will continue to define and re-define itself. What is clear is that wellness coaching is the application of the principles and processes of professional life coaching to the goals of lifestyle improvement for higher levels of wellness.

Administrative Veterinary Assistant CertificateVeterinary assistant training can help you make a difference in the lives of animals. Our veterinary assistant classes can prepare you for a rewarding career working as a veterinary assistant in a veterinary hospital, animal shelter, zoo, university or other environment that requires a background in animal sciences. Developed by veterinary professionals, our veterinary assistant training will teach you the procedures and skills necessary to bring health and comfort to animals and their owners. You can train at home, in your spare time, without disrupting your current job or family responsibilities. There are no classes to attend – ever! Through our veterinary assistant training program, you’ll learn how to channel your love of animals into a rewarding career supporting the activities of the veterinarians and technicians.

Administrative Dental Office Assistant CertificateThe Dental Office Assistant course reflects the latest information on operating a dental office. It’’s logically organized to cover all of the various tasks an administrative dental assistant encounters. It includes CDT-5 Dental Codes, HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) guidelines, plus examples of key equipment, forms, and computer technology. A companion CD-ROM simulates dental practice management, offering opportunities to enter and update patient data, post payment and treatment procedures using dental codes, submit e-claims for payment, evaluate reports, and schedule appointments.









Dementia Care As babyboomers age, the 21st century workforce is challenged to care for an exponentially growing population of persons with dementia. This course provides essential knowledge and understanding about neurological diseases that affect cognition and memory, and practical application of effective skills for supporting persons with dementia. Nearly all disciplines benefit from expertise in Dementia Care Specialists, as do families of persons with dementia. Come away with increased knowledge in how to care for persons with dementia. Expertise in this growing area of human services also enhances your resume.


NCHL361 Sep. 3–Oct. 25 online $495

Drug & Alcohol Counseling Specialist Certification Clock Hours: 500 Hours/12 Month Access - Materials Included - Instructor supportedHave you ever thought about a career in addiction counseling? Do you feel passionate about helping people reclaim lives that have been deteriorated by drugs or alcohol? Addiction counseling professionals treat individuals who are in need of substance abuse counseling as well as offer peace of mind to the families of persons who are in need of drug addiction counseling. This drug and alcohol distance learning course will effectively teach you basic drug and alcohol abuse counseling techniques. Our distance learning methods are proven and can provide you with a thorough introduction to the many facets of addiction counseling. People who struggle with addictions rely on the help of professionals trained in drug addiction counseling to help them get through their difficult time. With our distance learning course, you can learn drug and alcohol abuse counseling techniques that could teach you how to help people identify and manage their addictions. If you are looking for a meaningful career in substance abuse counseling, this course can help you get started.


NCBU259 Open Enrollment Online $3425


EDUCATION

NEW Early Childhood: Observation & AssessmentThis course explores observation and assessment instruments, as well as recommended practices and available resources for infants, toddlers, and preschoolers. Content includes an emphasis on observing young children and assessing their early childhood learning environments. 45 PDPs

NEW Early Childhood: Program PlanningThis course is designed to give you a new perspective on planning and implementing developmentally appropriate practices for young children from birth through age eight. In this course you will learn what is meant by curriculum, assessment, evaluation, and program planning as these terms apply to early childhood education. We will discuss several historical perspectives and theories on child development and examine best practice for early childhood education. We will also examine key concepts and specific activities for teaching various curricular content areas, including language and literacy, mathematics and science, and the expressive arts. 45 PDPs

NEW Early Childhood: Typical & Atypical Development

This course explores contemporary best practice and perspectives on early childhood development. Content includes patterns and sequences of typical development for children from birth to six years. Emphasis is on individual differences, cultural influences, and the impact of developmental delay and disability during infancy, toddlerhood, and the preschool years. Discussion will also include instructional technology (IT) and assistive technology (AT) applications for this population. 45 PDPs

NEW Early Childhood Infan t & Toddler Mental Health: Issues & Information for EducatorsThis course designed to help you achieve a better understanding of infant and toddler mental health, child development, and strategies you can use to promote positive relationships with children and their families. This course provides information that will help you to understand and identify your role as a child care provider, educator, and early childhood professional. Infant & Toddler Mental Health will provide you with research-based information on child development, attachment, temperament, and curriculum. This course also lists resources for both teachers and parents who would like more help or information about infant and toddler mental health. 30 PDPs

NEW Early Childhood: Family-Centered Services This course seeks to promote the development of thoughtful, knowledgeable, effective educators for a diverse society. The course provides conceptual frameworks for working with families of children from a variety of backgrounds. Course content places an emphasis on family-centered practices designed to help early childhood professionals involve and support families in the care and education of children. 30 PDPs


NCBU267 Open enrollment online $279







Too busy to come to campus? Take one of our many on-line classes designed to help you enter the workplace

or gain the skills needed to keep you current in your career.




EDUCATION

NEW Fostering Online DiscussionCome experience how to do it from the creator of the concept and practice of ‘continual engagement’ in teaching. Discover how to build student success through your interaction, how to give online learners feedback, communicating with them about everything from subject matter to delicate issues to grading. You will come away with advanced, practical, how-to tips from one of the foremost authorities on fostering online discussion. And you will see how your instructor models great interaction and engagement in the online environment.


NCBU150 Nov. 4–29 online $145

Social Media and Online Toolsfor K-12 TeachersGet the latest info on why, and how, your students are using social media. Discover the tricks of the trade in using Facebook, Twitter and other social media. Find out how social media is being used in education. Then come away with tips on how you can use social media to help your students learn more. For any teacher interested in social media, from beginners to advanced social networkers.



NEW Substitute Teacher PreparationUnderstand what is expected of a substitute and how to maximize your value to a school. Find out about how to develop a sub-notebook, understand classroom management, the latest techniques in developing lesson plans, how to use your own portfolio to assist in teaching, and much more.



NEW Using Cell Phones in the ClassroomClass, turn your cell phones - - on! Most of your students have cell phones, and now you can use this valuable tool in your classroom to engage and involve your students more in their learning. Discover how to implement cell phones in your classroom from a teacher who has done it successfully. Come away with a step-by-step how-to plan on enhancing your students’ learning, and your teaching.


NCBU155 Oct. 7–Nov. 1 online $145

Gender in the ClassroomDiscover why girls waste 30% of their study time, why boys get worse grades than girls, why boys do less homework than girls, and the 5 learning habits that hurt girls in the workplace. Discover how girls learn. Take away 10 top tips for helping girls learn more, and the 5 tips to help girls succeed more. Then discover how boys learn. Take away 10 top tips for helping boys learn more, and the 5 tips to help boys succeed more. Get research data not available anywhere else.

Generational Learning Styles for K-12 Teachers Your students learn differently than you do. Come find out how to help your students learn more. Then discover something new about yourself. Get fascinating info on the brain and how all generations respond to the “cohort experience”. You will acquire the information on how Generation Y learns. Then find out how you as a Gen Xer or Baby Boomer learn differently. Come away with our top 20 generational techniques for helping your students learn more.





Online Teaching and Learning for K-12 TeachersDiscover the fascinating world of online learning and teaching. Specifically for K-12 teachers, you will find out why and how your students learn online. Find out about all the wonderful eTools being used, from drag-and-drop games to virtual labs. Then find out how you can begin to use the web in your own teaching. See why web-enhanced courses are being introduced in K-12 schools. Then take home online strategies for helping your students to learn more and preparing them for the workplace.




EDUCATION

Certificate in Online Teaching For those new to teaching online, or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online. From building an online course to improving an online course, from fostering online discussion to encouraging student interaction, from traditional assessment to online tests, the program will give you both the fundamentals of teaching online, as well as the most advanced tips and techniques in the business. Your instructors are authors, speakers and consultants in online learning and teaching.


NCBU225 Oct. 21–25 online $195

Advanced Teaching Online

Certificate DiscountRegister for all three courses using NCBU262

and you pay only $495 – a savings of $90

Building Online Learning Communities


NCBU227 Dec. 9–13 online $195

Advanced Teaching OnlineIn the 21st century, half of all learning will be online. The opportunities are tremendous for teaching online. Discover how to plan, develop and teach an online course. Take home a ten step model for developing your online course. Experience one of the most advanced online classrooms for teachers. Learn how to create online audio lectures with slide shows. Find out how self quizzes enhance learning. See an animation, drop-and-drop exercise, and dynamite welcome pages. Engage in online discussion with other teachers. An instructor’s book, Advanced Teaching Online, is included

Designing Online InstructionLearn about the online instructional environment, envisioning your online course, developing a web course, phases of design and development, design guidelines, and more. Discover the principles behind the adoption of technology innovation and the nature of the online learning environment. Then get tips for planning your online course, identifying resources and design guidelines. Discuss the phases of design and development and models, motivating student-student interaction, and managing interaction. Get the latest information on copyright issues, assessment and evaluation.

Building Online Learning CommunitiesIn the online classroom it is the relationships and interactions among people through which knowledge is primarily generated. Come learn how to do it with the foremost authorities and authors of the popular book by the same title. Acquire a new understanding of redefining community in cyberspace. Find out the importance of a learning community. Learn about dialogue as inquiry, negotiating discussion guidelines, and intergroup and other forms of collaboration.

Designing Online Instruction




NCBU227 Dec. 9–13 online $195


NCBU225 Oct. 21–25 online $195




EDUCATION



Students with ASDToday, every school in America has students who have been diagnosed with Asperger’s Syndrome—a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate Asperger’s Syndrome. In this course, you take away strategies for working effectively with Asperger’s students. And you will find out how to work effectively with parents to create the most positive learning environments for children and teens with Asperger’s Syndrome.The course is geared for K-12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue.

NEW Certificate in Teaching AdultsThis is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others. It is both an opportunity and a responsibility. Whether you want to teach others or currently teach others, in any setting, either formally or informally, this course is for you. We will give you both the fundamental and advanced information to improve your teaching. Your lead instructor is author of How to Teach Adults, the best-selling book on the subject. The e-book version is included in the course.


NCBU074 Sep. 3–Oct. 25 online $295

NEW Developing Hybrid CoursesWhether developing new or modifying an existing class, this four-week session will help you puzzle out how to take advantage of the best of both worlds. Use the strength of the face-to-face engagement and the power of the Internet to deliver great content, reach broader audiences and support different learning styles. The Hybrid or “flipped” classroom encourages students to learn at their own pace while also building on the unique exchanges that can happen in both the face-to-face class and on-line.







Talented & Gifted: Working with High AchieversWorking with High Achievers - This course provides information on the history of exceptional students in relation to education, current law, and accepted methods for referral, assessment, and identification. It covers major program models and methods of differentiating instruction to meet the rate and level of learning of those students identified. The course gives the learner an understanding of ways to meet the affective needs of the gifted and talented student in the regular classroom and lists resources for teachers and parents who would like more information about the talented and gifted. 30 Hours / 30 PDPs

Teaching Elementary Math Conceptually: A New ParadigmA New Paradigm - This course is designed to expand your methodology for teaching Mathematics. The course will explore an innovative teaching model that incorporates strategies for teaching concepts constructively and contextually. The goal is for you to gain a deeper understanding of the underlying concepts of various math topics and explore the principles of teaching those concepts to learners. This course will focus on the topics of number sense, basic operations, and fractions. 30 Hours/ 30 PDPs

LEARN ANYTIME, ANYWHERE WITH OUR

ON-LINE OFFERINGS!


EDUCATION









Advanced Classroom Management: Children as Change AgentsGeared primarily for professionals (e.g., regular or special educators, instructional assistants, school psychologists, counselors) serving children and youths presenting behavior problems in the school or community, this course focuses on cognitive and cognitive-behavioral interventions (often lumped together under the rubric “social skills”) with an emphasis on teaching students how to change and manage their own behavior. 30 Hours / 30 PDPs

Behavior is Language: Strategies for Managing Disruptive BehaviorStrategies for Managing Disruptive Behavior - This course is designed to give the learner a new perspective on student behavior and effective tools to facilitate positive student change. Taught by Mick R. Jackson MS/ED, this course provides a developmental framework to help the learner understand what students are trying to communicate through the “language” of their behavior. Topics covered include behavioral techniques and intervention strategies that remediate disruptive behaviors, reduce power struggles while increasing classroom control, reduce educator workload, and help prevent burnout. After successfully completing this course, the educator and his/her students will be better equipped to find and implement creative, effective solutions to behavioral problems. 45 Hours / 45 PDPs

Harassment, Bullying & Cyber-Intimidation in SchoolsHarassment, Bullying & Cyber-Intimidation in Schools will discuss definitions and the personal, social, and legal ramifications associated with sexual harassment, bullying, and cyber-intimidation. The course will address what we know about these troubling areas. We will then explore preventative strategies as well as how school staff can address these issues when they occur. A clear understanding of what constitutes harassment and the harmful effects of harassment on people and institutions is essential to providing a safe and inclusive school environment for all. 30 Hours / 30 PDPs

Understanding Aggression: Coping with Aggressive Behavior in the ClassroomThis course includes topics on violence, aggression in the classroom, youth gangs, aggression in sports and on television, how drugs and alcohol play a role in aggression and violence, and “hot spots” that tend to breed aggression and violence. It is designed to help school personnel become more aware of the causes of aggression and ways to evaluate it and intervene before it turns to violence in the schools. The course also discusses aggression in our communities through driving, dating, sports, television, and music, and how these issues are dealt with in modern society. 45 Hours / 45 PDPs

ENTREPRENEURSHIP & SMALL BUSINESS

Fitness and Nutrition CertificateProper nutrition and physical fitness go hand-in-hand when working to maintain a healthy lifestyle. This distance learning course offers a well balanced combination of nutrition and physical fitness training to help you take the first step toward a new career in nutrition and fitness. Proper health management is important to a growing number of consumers who are interested in enhancing their lives through increased physical fitness and better nutrition practices. People often rely on persons who have received fitness and nutrition training who can help them turn their lives around. Our fitness and nutrition course offers a comprehensive introduction on a number of key fitness and nutrition topics.



Wellness Coaching & Health Consultant AssociateNatural Health Consultants understand that for true healing to take place that the emotional, mental, physical and spiritual elements of each person must be addressed. Our Natural Health Consultant course will give you broad understanding of the several disciplines that fall under the heading of “natural medicine.” Wellness coaching is about helping people to improve their lifestyle behavior. Wellness coaching is a new field. As it emerges and the world discovers the value of it, it will continue to define and re-define itself. What is clear is that wellness coaching is the application of the principles and processes of professional life coaching to the goals of lifestyle improvement for higher levels of wellness.





Personal Fitness Trainer Certification There is a shortage of personal trainers in the workforce. Come join this fun field and be a part of what ABC NEWS.com states as the 4th hottest job in the U.S. at a national average of $25 an hour. Whether a career move or for your own personal knowledge get all the information you need to become a Certified Personal Trainer. This challenging course is taught over an 8-week period for better retention and skill competency. The National Exam is held on the 9th week. This course is formatted as a 62-hour program and is comprised of 16 hours of lecture, 16 hours of practical training and a 30-hour internship. Students are responsible to secure their own internship. A list of contacts will be provided.It covers topics including biomechanics, exercise physiology, fitness testing, equipment usage and health assessment. CPR/AED is needed to receive the certificate. W.I.T.S. is the only major certifying body in the country providing comprehensive practical training and internship components. Textbook is required and not included in course fees. Call to order and start reading immediately 888-330-9487 {www.witseducation.com} W.I.T.S. is an approved CEU provider for the Board of Certification for Athletic Trainers (BOC), the American Occupational Therapy Association (AOTA), National Certification Board for Therapeutic Massage & Bodywork (NCBTMB), Veterans Training and Education, the International Association of Continuing Education and Training (IACET).


NCHL362 Oct. 5–Dec. 7 S 9:00 a.m.–2:00 p.m. $699

ONLINE INFORMATION SESSION Saturday, September 21, 2013

1 pm EST New Online Format using WEB EX.

Students log on from the comfort of their home or on the go.

Wedding Consultant Entrepreneur CertificateMany couples get overwhelmed with wedding planning and often rely on a trained wedding planner to help them make their important day as special as possible. The duties of a wedding consultant can vary, but often include helping the happy couple with their wedding ceremony and reception by helping to choose wedding cakes, reception sites, flowers, invitations, and much more! This is an excellent choice in learning more about the work of a wedding planner and how you can learn to help create the most memorable wedding, regardless of size or budget. The best part is that you can study at home to learn more about a career as a wedding planner. We can help you get the training you need to become a wedding consultant. Books included.



Florist / Floral DesignThis floral design course is the perfect place to start to learn more about custom floral design! Whether you are interested in pursuing a career in custom floral design, or just want to learn to make arrangements for the home, office or friends, this course is for you. Unlike traditional floral design schools, we let you study at home! Our floral design materials for beginners are delivered directly to your email and can help you learn the important fundamentals of custom floral design. You study when and where it is most convenient for you. Books included.



Interior Decorating and Design CertificateAre you thinking about starting a career as an Interior Designer? Have you considered setting up your own business and making an income as an Interior Designer? Or maybe you have always wanted to study Interior Design to improve your own home? If you have answered yes to any of these questions then this is the course for you. As an Interior Designer you will consult with your clients to plan and carry out the design of their interior and furnishings. This course covers a whole range of aspects relating to interior design and the elements that need to be considered in the planning stages.



Landscaping CertificateThis Landscaping course provides the basic knowledge and industry information needed to be successful in the field of landscape design and architecture. Focusing on three areas of professional practice; design, contracting, and management, traditional topics such as design, plant installation, and pricing, as well as topics not found in most other resources, such as interior landscaping, water gardens, and safety are discussed.



Grant Writing CertificateThe Certificate in Grant Writing course is perfect for anyone wanting to learn the essentials of writing or acquiring grants for private, public, or government use. If you are thinking of starting a business that utilizes grants, learning the essentials of writing, researching, obtaining, maintaining, operations and strategies within the grant system is imperative. Books included.





Legal Court Interpreter Spanish (Advanced)The Advanced (8-unit) English - Spanish Course for Court Interpreters provides in-depth training to legal interpreters. Students are expected to be fully bilingual in both languages. This course offers a comprehensive approach to theoretical and practical training for aspiring and working legal interpreters. It consists of six major components distributed among eight units.

Legal Court Interpreter Spanish (Basic)The Basic (3-unit) English - Spanish Course for Court Interpreters prepares aspiring bilinguals to approach the career of legal interpretation equipped with fundamental skills and knowledge. Students are expected to be fully bilingual in both languages. The Basic course has been designed for those aspiring interpreters who are preparing to start their carrier in the field of legal interpretation. To achieve a necessary level of qualification to practice the profession, further training is highly recommended. The large portion of the Basic course is dedicated to stages of criminal procedures to emulate the approach of the Consortium and the Federal Interpreter Program.





Entrepreneur Boot CampStarting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business.


NCBU212 Sep. 3–27 online $195

Medical Office Manager CertificateWould you like to manage a medical office? Medical office managers are in high demand. According to the Government’s Occupational Outlook Handbook, this career choice is expected to grow 18% through 2018! However, this career field does require a lot of specialized training in front end office work, medical coding and billing, and health insurance. Additionally, specialized training in medical office management is needed. Your training starts off with medical terminology, then medical coding, medical billing, and health insurance. This provides the foundational knowledge needed to master the coding and billing process that you will be managing in your role. Students then complete our detailed course on Managing the Medical Office which covers a health care overview, leadership training, medical office organization, financial management, policies, procedures and compliance planning, managed care contracts, marketing, human resources, and government-required documentation!

Medical Office ProfessionalThe job of a medical office professional can be multifaceted depending on the size and location of the practice. In a small practice, the assistant may handle all administrative duties whereas in a larger practice, there may be more specialized administrative positions. Some of the duties of a medical office assistant include answering telephones; greeting patients; scheduling appointments, surgeries, and laboratory services; preparing new patient files, ordering office supplies; preparing purchase orders; handling billing and bookkeeping; preparing and filing medical insurance claims; and arranging for hospital admissions. This online program provides the medical office assistant-related knowledge you will need to gain an entry-level position in the medical field. Throughout the program, you will learn medical terminology and how to perform the duties and job responsibilities of a medical office assistant. The end of the program will prepare you for a successful job search in your new career.





Introduction to Voiceovers *One-on-One, Online Class*

Are people always telling you that you have a great voice? Do you often find yourself listening to your favorite audio book, commercial or cartoon character and thinking, “I could do that”? If so, then you could have what it takes to begin working as a professional Voiceover Artist. The current Voiceover trends have made it easy and affordable for just about anyone to get involved. In this fun and empowering 90-minute introductory workshop, you will learn about the different types of voiceovers and what tools are needed in order to find success in the voiceover industry. Your instructor will coach you in this one-on-one, online setting as you read from real scripts, taking notes on your performance so you can receive a professional voice evaluation later. Come ready to laugh, learn and be inspired... This class is taught by a professional voice actor from the Voice Acting Training Company, Voices For All.Requirements: Students must have Internet Access and Video Chatting capabilities using either of the following free methods: Skype (for PC users) or iChat (for Mac Users). We can also offer this class via telephone if webcam is not available.


NCPE857 Open Enrollment Online $69



Professional Bookkeeping Certificate with QuickBooksThis Professional Bookkeeping course will show you the essentials of record keeping for a small business and will show why it’s necessary to track information. The course will give you a greater understanding of the purpose and process of record keeping. Professional Bookkeeping teaches you how to sort through the masses of information and paperwork, how to record what is important for a business, and how to use that information to grow a business for success. This course helps prepare you to take the NACPB Bookkeeping Certification exam. Professional Bookkeeping also assists you in setting up and running a thriving home-based bookkeeping business. This course includes 50 lessons on DVD.



Stress Management Coach - Level 1 & 2Stress Management Coaching is more than just a course about stress. It is an experience. You will find a toolbox of skills for immediate application and for immediate benefits to prevent and manage stress in your life and the lives of others. You will learn about stress; you will learn and practice specific techniques; and you will be inspired to continue a life-long program of stress management. Stress Management Coaching is a growing field that provides powerful approaches to a healthy and balanced life.



Drug & Alcohol Counseling Specialist Certification Clock Hours: 500 Hours/12 Month Access - Materials Included - Instructor supportedHave you ever thought about a career in addiction counseling? Do you feel passionate about helping people reclaim lives that have been deteriorated by drugs or alcohol? Addiction counseling professionals treat individuals who are in need of substance abuse counseling as well as offer peace of mind to the families of persons who are in need of drug addiction counseling. This drug and alcohol distance learning course will effectively teach you basic drug and alcohol abuse counseling techniques. Our distance learning methods are proven and can provide you with a thorough introduction to the many facets of addiction counseling. People who struggle with addictions rely on the help of professionals trained in drug addiction counseling to help them get through their difficult time. With our distance learning course, you can learn drug and alcohol abuse counseling techniques that could teach you how to help people identify and manage their addictions. If you are looking for a meaningful career in substance abuse counseling, this course can help you get started.



Facebook for BusinessAdvanced Skills for Businesses and OrganizationsFind out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform.



Google AnalyticsIf you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You’ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website.



Certified Webinar PlannerFinally, you can acquire the best professional development in webinar meeting planning. Plus get the option of being recognized for your knowledge by becoming a Certified Webinar Planner (CWP).


NCBU238 Sep. 9–Nov. 15 online $795

YouTube for BusinessIncrease your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization.




OPERATION T.A.L.E.N.T.

Career Exploration, Life Skills, Workplace ReadinessJanuary – May

Tue, Wed, Thur • 2-4 p.m.

Computer BasicsSeptember – December

Mon, Wed, Fri • 2-3:45 p.m.

Internship & SeminarMay – June

Mon, Tue, Wed, Thur @ internshipFri @ seminar 9 a.m.-12 p.m.

Operation T.A.L.E.N.T.Transformation through Academic Learning and Experience to Navigate Tomorrow:

This specialized 10-month certificate program is for individuals with disabilities who are interested in post-secondary training and education. The program focuses on practical skills needed to be successful in entry-level office and business support jobs. You will learn valuable computer, career, and workplace readiness skills. Additionally, you will be placed in a front office internship based on your skills and interests so that you can obtain valuable work experience. You must attend all 3 segments in order to successfully complete the course and receive your certificate. CORI/SORI checks will be completed for each student.

Kate O’Connor, Program ManagerPhone: [email protected] Course # Cost

NCBU919 $2295


COMPUTERS & TECHNOLOGY

Microsoft Office 2010 CertificateLearn the essentials of computing in today’s technological workplace for a wide variety of occupations. Through hands-on, instructor-led classes, you will learn to create a professional document in Word, use formulas in Excel, create presentations in PowerPoint, and maintain a database in Access. This program is designed for those who want to establish basic level computer proficiencies to succeed at a new job or to enter the job market. The certificate you will receive lists the competencies you have mastered through the course. This certificate is a great complement to your resume during your job search. A basic knowledge of computers and Microsoft Windows is required.


NCCS213 Oct. 8–31 T, R 9:00 a.m.–12:00 p.m. $299

NCCS213 Oct. 8–31 T, R 6:00 p.m.–9:00 p.m. $299

NCCS213 Nov. 4–Dec. 2 M, W 9:00 a.m.–12:00 p.m. $299

NCCS213 Nov. 4–Dec. 2 M, W 6:00 p.m.–9:00 p.m. $299Computer Basics CertificateDo you fear the computer or just haven’t put any time into figuring out how it works? Well this is your opportunity to join many like you and learn how to use that computer! This hands-on course will provide significant practice so that you gain the skills needed for everyday computer use. Many topics will be covered including: using the mouse/keyboard; navigating Windows; opening, closing and sizing windows; functions of the control panel; using My Documents and My Pictures; starting/quitting programs; features of the internet; and email accounts. This course is designed for those that have very little or no experience using the computer. Whether you are looking to use the computer as part of your job or for personal use, this course will be of great benefit!

Great course for non-native English speakers!

Advanced Microsoft Office 2010 CertificateEnhance your computer skills and make yourself a more valued employee! This comprehensive course builds from our Microsoft Office 2010 Certificate and takes you several steps further. Through hands-on, instructor-led classes, you will learn about tables, charts, mailing labels and newsletters in Word; financial functions, creating/sorting/querying a table, creating templates and working with multiple worksheets in Excel; maintaining a database and creating reports and forms in Access; and customizing presentations in PowerPoint. The certificate you will receive lists the competencies you have gained through the course; which is a great compliment to your resume. 2.4 CEUsPrerequisites: Microsoft Office 2010 Certificate or demonstrated knowledge of Microsoft Office applications.Course # Date Day Time Cost

NCCS404 Sep. 30–Oct. 21 M, W 3:00 p.m.–6:00 p.m. $219

NCCS404 Nov. 5–21 T, R 9:00 a.m.–12:00 p.m. $219

NCCS404 Nov. 5–21 T, R 6:00 p.m.–9:00 p.m. $219


NCCS225 Oct. 29–Nov. 21 T, R 9:00 a.m.–12:00 p.m. $299

NCCS225 Oct. 29–Nov. 21 T, R 6:00 p.m.–9:00 p.m. $299

Get Started with PodcastingGot a computer? a microphone? a topic you can talk about? Then you are ready to get started with podcasting! Podcasting allows you to publish audio or video content that you can share with the world. Your listeners can download your message and listen to it on their mobile audio devices. This course will introduce you to the skills you will need to create, edit and publish your audio or video podcast. We will explore tools that are available for creating podcasts, publishing them and how you could make money. Book included.




COMPUTERS & TECHNOLOGYMicrosoft Access for BeginnersThis class will give students a working knowledge of databases, what they are and how to use them. Students will create a database; add tables manually and from templates. This course teaches users to import data into a database and export data out of it. Enrollees will need a copy of Office and a basic understanding of Windows. A 60-day trial version is available.

Microsoft Access for Professional UsersStudents will advance their Microsoft Access skills by exploring more advanced topics in Access. Students will create queries, reports, create an Access database, build a switchboard, and will learn to enable password protection. Students need a basic understanding of Access to complete this class and a copy of Office. A 60-day trial version is available.

Microsoft Access: FormsThis course is designed to help individuals speed up data entry. Students will create Forms using the Forms Wizard, create subforms, combine data from multiple tables or queries, and apply formatting. Students will need a copy of Access. A 30-day trial is available.

Microsoft Access: QueriesMaster the art of queries! Students will create Queries of their data using the Query Wizard and by hand. Students will create queries to update data, delete data and view data. Students will create queries that will combine data from multiple tables. Students will need a copy of Access. A 30-day trial is available.

Microsoft Access: ReportsLearn to create reports like a pro! Students will create reports in Access using the Reports Wizard and by hand. Reports will include calculations, data summaries. Students will combine data from multiple tables or queries. Students will learn to format reports. Students will create reports that allow for dynamic queries. Students will need a copy of Access. A 30-day trial is available.

Microsoft Access: ComprehensiveThis class will give students a working knowledge of databases, what they are and how to use them. Students will learn to view data in a database and change the view by sorting and filtering the data. Students will create a database and learn to define forms for inputs and reports for summarizing the data. Students will learn to create queries to view a subset of data in the database. Students will create charts to display data and a switchboard to manage their database application. Students will create relational databases and learn to create forms, queries and reports that use relational databases. Students will learn to build macros in Access and to use the macros to expand the capabilities of the switchboard. Students will be introduced to the basics of creating VBA applications in Access. Students will need a copy of Office. A 60-day trial version is available.


NCCS018 Open Enrollment Online $275















Microsoft Excel ComprehensiveThis class will give students a working knowledge of electronic spreadsheets, what they are and how to use them. Students will create and format Excel spreadsheets, create and execute formulas, and use the Excel functions. Students will create financial forecast spreadsheets using the Excel financial functions and learn to work with the workgroup features of Excel. A copy of Microsoft Office is needed to complete this course. A 30 day trial is available.

Microsoft Outlook: Taming your InboxIs there more than Spam cluttering your Inbox? Students will configure Outlook to route their incoming mail to various mailboxes based on the sender or recipient. Students will use the Find command to locate messages. Students will archive old mail. Students will color-code messages for follow-up. Students will need a copy of Outlook. A 30-day trial is available.

Microsoft Outlook: Time ManagementWe all know that Outlook helps us to manage our electronic communications but did you know it can also help you manage your time? Join us as we explore the topic of time management and learn to use the features of Microsoft Outlook that can help us to keep up with appointments, track time spent on projects and organize our work and personal lives a little better. Student will need a copy of Microsoft Outlook. A trial version is available.

Microsoft PowerPoint: Multimedia PresentationsWow your audience with a multimedia extravaganza at your next presentation. Students will add sound, animation and video to their presentations. Students will create a presentation that is synchronized to music or a recorded speech. Students will add slide transitions to their presentations. Students will need a copy of PowerPoint. A 30-day trial is available.

Microsoft Excel for Professional UsersStudents will advance their Microsoft Excel skills by exploring more advanced topics in Excel. Students will learn to create three-dimensional workbooks, and to link workbooks. Students will create financial forecast spreadsheets using the Excel financial functions. Students will learn to work with the workgroup features of Excel. Students will learn to import data into an Excel spreadsheet and will work with the data using the data management functions of Excel. Students will create Excel macros and will learn the basics of VBA. Students will need a basic understanding of Excel to complete this class.

Microsoft Excel: Data Management FeaturesLearn to manage data using Excel! Student will import data from a database and sort and query the data. Student will summarize data using the database functions and the subtotals command. Students will create Pivot tables and Pivot charts. Students will need a copy of Excel. A 30-day trial is available.

Microsoft Office for Professional UsersStudents will advance their Microsoft Office skills by exploring more advanced topics in Word, Excel and Access. In Word students will create newsletters, web pages and macros. In Excel, students will create 3-D workbooks and link Excel files, create formulas using the financial functions, manage worksheets that contain databases and create macros. In Access, students will create relational databases, and create queries, forms and reports that use relational databases. Students will be introduced to Access macros and VBA. Students will need a basic understanding of Word, Excel and Access to complete this class. Students will need a copy of Office. A 30-day trial version is available.

Microsoft Excel for BeginnersThis class will give students a working knowledge of electronic spreadsheets, what they are and how to use them. Students will create and format Excel spreadsheets, create and execute formulas, and use the Excel functions. Students will create financial forecast spreadsheets using the Excel financial functions and learn to work with the workgroup features of Excel. A copy of Microsoft Office is needed to complete this course. A 30 day trial is available.



















Microsoft Project for Professional UsersStudents will be able to track the progress of a project and troubleshoot problems with schedules and resource usage. Students will be able to customize the Project environment and to publish the project information using various reports, charts and web page options. Students will be able to pool resources within a project and to link multiple projects together. Students will need a copy of Project. A 30-day trial version is available.

QuickBooks® ProThis course was developed for owners of small businesses, all of which may have different needs. The topics are more advanced than the QuickBooks Introduction course. Students will learn how to set-up QuickBooks Pro and track customer information that is pertinent to the accounting needs of their business. This software allows the business owner to: create estimates, track job costs, progress, inventory, invoice customers, track receivables, pay bills with sales tax, complete payroll, and employee’s work hours. In addition, this course also teaches the user to; write form letters in Microsoft Word, create reports in Microsoft Excel, and create financial statements. Students will need to have a copy of QuickBooks. Book included.

Microsoft PublisherMicrosoft Publisher allows you to design documents from calendars to business cards, newsletters to brochures. In this course we will learn to create documents using templates and learn to add and format text and images. You will learn design techniques as well as how to use publisher. You will need a copy of Microsoft Publisher. A 60-day trial is available.

Microsoft Word: Desktop PublishingLearn to create newsletters and flyers using Microsoft Word. Students will format their page using column layout. Students will add graphics, tables and embellishments to their documents. Students use styles to make formatting and updating the newsletter easier. Students will need a copy of Word. A 30-day trial is available.

Microsoft Project for BeginnersStudents will learn the basics of project management using Microsoft Project. During this course students will build a project plan that includes tasks and resources. Students will learn to manage the project as tasks are completed and to see whether or not the project is on schedule and on cost. Students will use various reporting tools to print and view the project status. Students will need a copy of Project. A 30-day trial version is available.








NCBU034 Open Enrollment Online $375 Course # Date Time Cost


Computer TechnicianThis course will give you real-world practical experience to ensure that you gain the skills you need to excel in the workforce. The curriculum is designed to prepare you to work with hardware, software, maintain or repair equipment, troubleshoot a variety of computer issues, security issues, and much more. Help you gain the knowledge and skills needed to earn CompTIA A+ certification and train you to begin working immediately upon completion. Students enrolling in this course may take advantage of the Career Step discounts found on page 8.


NCCS228 Open Enrollment Online $1659

Cyber Security for ManagersCyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up to date on Cyber Security basics and fundamentals. Designed for non-technical managers, directors and others in the work place, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, Intrusion Detection/Prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information.



NEW Help Desk/Customer ServiceHelp Desk Customer Service online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professional’s training experience. The training makes certification faster, more convenient, and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her, you are the company. This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time. This training includes Help Desk Institute (HDI) Customer Support Specialist (CSS) certification training.




COMPUTERS & TECHNOLOGYAdobe InDesignAdobe InDesign allows you to design and produce stunning documents on your desktop printer or using a professional printer. Or convert your documents to PDF format or publish them on a website. This class will walk you through setting up the InDesign workspace, adding text and graphics to your document, creating layouts with frames and applying formatting with styles. Students will need a copy of InDesign. A trial version is available. A 30-day trial is available for download.

Blogging with WordPressBlogging is a great way to get the word out about your product, expertise or anything that’s on your mind. WordPress is one of the most popular blogging applications, readily available on a lot of web hosts. In this course you will configure WordPress options and customize its appearance. We explore options for blog topics and getting the word out about your blog. You will write blog entries, publish them and then set up accounts for allowing access to your blog. Book included.

Getting Started with BloggingIf you have thought about starting your own blog, then this is the course for you. In this course you will launch your blog and learn to write for your audience. Topics to be discussed include writing and editing your blog, getting others to contribute, getting the word out about your blog, generating traffic to your blog, and ways you can make money from your blog. Book included .




NCBU006 Open Enrollment Online $255Course # Date Time Cost


TECHNICAL & TRADES


NCBU885 Oct. 5 S 8:00 a.m.–11:00 a.m. $59

NCBU885 Nov. 9 S 8:00 a.m.–11:00 a.m. $59

NCBU885 Dec. 7 S 8:00 a.m.–11:00 a.m. $59


NCBU887 Oct. 5 S 8:00 a.m.–2:30 p.m. $79

NCBU887 Nov. 9 S 8:00 a.m.–2:30 p.m. $79

NCBU887 Dec. 7 S 8:00 a.m.–2:30 p.m. $79

NEW Plumbers and Gas Fitters Mandatory Continuing Education

All Commonwealth of Massachusetts licensed plumbers, gasfitters, and undiluted liquefied petroleum gas installers, shall during every two-year license cycle complete a course of continuing education without repetition. Apprentices shall not be required to complete continuing education.Master and Journeyman Plumbers must complete twelve (12) hours of continuing education within a two-year renewal cycle, with no more than six (6) hours being completed per year.Masters and Journeyman Gas Fitters and undiluted liquefied petroleum gas installers must complete six (6) hours of continuing education within a two year renewal cycle, with no more than three (3) hours being completed per year.We offer a one day six hour course that encompasses both the gas fitting and plumbing curriculum. At the conclusions of the administrative and gas portion of the class, Gas Fitters and Undiluted Liquefied Petroleum Gas Installers may leave.

NEW Certified Fiber Optic Technician (CFOT) This introductory 3-day course will prepare you for becoming a Fiber Optics Association (FOA) Certified Fiber Optic Technician. This training combines classroom instruction and hands-on lab exercises (50%) to prepare participants to take and pass the written and hands-on CFOT exam given the last day of the workshop. Participants will learn fiber optic basics, fiber optic components, installation, testing and standards. Lab exercises include basic cable handling, termination and splicing plus basic insertion loss testing with source and power meter and introduction to OTDRs. In addition to a Certificate of Completion from Quinsigamond Community College, the course cost includes study materials, text book, CD, exam fee and certificate. Pre-requisites include: have a working knowledge of computers, be able to see and identify small items, and to speak and understand the English language.


NCBU886 Nov. 14–16 R, F, S 8:30 a.m.–5:00 p.m. $799

Gas Fitters:

Plumbers:


TECHNICAL & TRADES

Construction Supervisor TrainingPrepare for the Massachusetts Construction Supervisor’s License Exam. With an Unrestricted Construction Supervisor’s License (CSL), you can pull building permits to build buildings containing less than 35,000 sq. feet of enclosed space, one or two family dwellings, buildings for farm purposes and retaining walls less that 10 ft. in height. The exam is not about construction, but knowledge of building codes. If your profession or business requires you to deal with contracts, contractors, building inspectors, property managers, etc., you will find this course very helpful. To Register – call 1.800.221.0578 or go to www.contractorsuccess.com.


NCBU912 Oct. 7–Dec. 2 M 5:30 p.m.–9:00 p.m. $295

QCC AssabetCourse # Date Day Time Cost

NCMF915 Sep. 4–Dec. 11 W 6:00 p.m.–9:00 p.m. $625

NEW HVAC / Direct Digital ControlsThis Direct Digital Controls Course will feature the latest Energy Management and Building Automation technology that utilizes Heating and Air Conditioning equipment. The course curriculum will cover basic electrical and mechanical systems used in today’s HVAC market. The use of Direct Digital Controls through Building Automation will be introduced as a building block on a basic HVAC knowledge platform. The curriculum includes both the theoretical as well as the practical aspects of HVAC/ DDC controls, which will provide students with the necessary skills needed by technicians in the DDC industry. Students are required to purchase the following text and bring to first class: Fundamentals of HVAC Control Systems - ISBN #: 978 0080 552330

AutoCADThis CAD Certificate program provides training in all aspects of Computer Aided Drafting and Design with the latest versions of AutoCAD. It is invaluable for architects, engineers, interior designers and all others involved in the production of technical drawings. Upon successful completion of this complete AutoCAD training program you will have the knowledge to set up and produce detailed technical drawings in either a two-dimensional or three-dimensional environment. This complete AutoCAD training program including basic and advanced 2D technical drawings, 3D modeling, rendering and customization.

AutoCAD I - Introductory 2DIn this introductory, online CAD training course, students will learn the basic features of AutoCAD. New concepts include setting up a drawing, navigating a drawing, basic construction and editing commands, layering techniques, dimensioning and annotation techniques, tiled and floating viewports and an introduction to layouts and basic plotting procedures. Students will use these concepts and procedures in the creation of a variety of two-dimensional technical drawings.





AutoCAD II - Advanced 2DIn this online CAD training course, students will learn the advanced two-dimensional capabilities of AutoCAD. New concepts include: advanced dimensioning techniques such as lateral tolerances and alternate units, advanced viewport creation and paper space detailing, annotation scaling techniques, multi-layout paper space plotting, hatching and presentation techniques, tables and fields, layer and selection filters, blocks and symbol libraries, attributes, Dynamic Blocks, externally referenced drawings, raster images, sheet sets, and publishing.




TECHNICAL & TRADES

AutoCAD III - 3D ModelingIn this online CAD training course you will master the powerful 3D modeling capabilities of the latest versions of AutoCAD. New concepts include 3D workspaces, 3D user coordinate systems, creating and modifying 3D primitives, working with visual styles, 3D navigation tools, Booleans and composite solid modeling, Extrude and Revolve operations, Region modeling, Helix, Sweep and Loft modeling techniques, editing and manipulating models at both the object and sub object levels, 2D drawing extraction procedures, meshes and surface modeling, sections and live sections, assembly modeling, and an introduction to rendering.



NEW LEED for Existing Buildings: Operations + Maintenance Exam Prep

The course will prepare students to earn the LEED for Existing Buildings Operations & Maintenance Accredited Professional (LEED AP O+M) credential from the Green Building Certification Institute. This exam tests the knowledge and skills necessary to participate in the operation and maintenance of existing buildings that implement sustainable practices and reduce the environmental impact of a building over its functional life cycle.



LEED AP + BDCDiscover the real-world application of Green Building Design and Construction practices on LEED projects. Prepare yourself for the LEED AP+BD&C accreditation exam that (after passing) will allow you to operate as a successful LEED practitioner on and off job sites. You will learn the tools, knowledge and materials necessary to pursue new opportunities in the growing green field as a LEED AP+ BD&C accredited professional ready to work on the next billion square feet of LEED Certified commercial space!



LEED Green Associate Exam PreparationAcquire the fundamental concepts of green building. Then prepare yourself to take the Green Associate exam and earn the LEED Green Associate credential from the Green Building Certification Institute. The course is intended for design, construction and real estate professionals, building owners, or anyone who wants to develop their knowledge in this area. You will examine case studies of LEED certified building projects, concepts of integrated design, third-party verification and the LEED administration process. Kelly Gearhart, your instructor, holds the designations LEED AP B+C and LEED AP O+M, and will answer your questions in the online discussion.



TEST PREPARATION

TOEFL Test PreparationThis TOEFL Test Prep Course is packed with everything you need to succeed on the TOEFL test. We show you exactly what to expect on the test, tell you precisely how the test is scored and give you hundreds of authentic test questions to study for practice. You will receive a textbook, a CD-ROM, and access to 2 full-length authentic TOEFL practice tests online.


NCBS025 Open Enrollment Online $665

MCAS PrepThis FREE preparation program is available to individuals who have completed or will complete 12th grade between 2003-2014. This program includes subject-specific tutoring, college seminars, textbooks, Accuplacer testing, and bus passes. Students gain job readiness skills such as resume writing and interviewing techniques. For more information and/or to register, please contact Deborah Gonzalez 508.854.7524 [email protected]


TEST PREPARATION

SAT Prep CourseIntensive customized learning program designed to provide a thorough review of all content areas found on the SAT. In addition, students will gain clear insight into the structure and scoring of the test. Special attention is given to winning strategies which lead to increased confidence and higher achievement.Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5.

SAT Prep – Reading/WritingThis course will provide you a review of the writing and reading components of the SAT test. You will learn strategies and beneficial tips to help you get a higher score. Constructive feedback will enable you to correct mistakes and gain better insight into your strengths and weaknesses.Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5.

SAT Prep - MathThis course will review the math component of the SAT test. You will cover common mistakes and also learn the strategies that will help you to earn a higher score. Learn how to approach certain math questions and get tips on how to reach the correct answers.Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5.


NCBS796 Sep. 21–Oct. 26 S 10:00 a.m.–3:00 p.m. $249

NCBS796 Oct. 15–Nov. 21 T, R 5:00 p.m.–8:00 p.m. $249


NCBS791 Sep. 17–Oct. 1 T 5:00 p.m.–8:00 p.m. $99


NCBS790 Sep. 19–Oct. 3 R 5:00 p.m.–8:00 p.m. $99

TEAS/HOBET Review ClassesReview classes for nursing and allied health program applicants who are preparing to take either the Test of Essential Academic Skills (TEAS) or Health Occupations Basic Entrance Test (HOBET).Study Guide can be purchased at the QCC Bookstore.


NCHL501 Math Sep. 14 S 9:00 a.m.–2:00 p.m. $59

NCHL502 Science Sep. 21 S 9:00 a.m.–2:00 p.m. $59

NCHL503 English Sep. 28 S 9:00 a.m.–2:00 p.m. $59

NCHL504 Reading Oct. 5 S 9:00 a.m.–2:00 p.m. $59

NCHL501 Math Oct. 15 T 5:00 p.m.–10:00 p.m. $59

NCHL502 Science Oct. 17 R 5:00 p.m.–10:00 p.m. $59

NCHL503 English Oct. 22 T 5:00 p.m.–10:00 p.m. $59

NCHL504 Reading Oct. 24 R 5:00 p.m.–10:00 p.m. $59

NCHL501 Math Nov. 2 S 9:00 a.m.–2:00 p.m. $59

NCHL502 Science Nov. 9 S 9:00 a.m.–2:00 p.m. $59

NCHL503 English Nov. 16 S 9:00 a.m.–2:00 p.m. $59

NCHL504 Reading Nov. 23 S 9:00 a.m.–2:00 p.m. $59

NCHL501 Math Dec. 9 M 5:00 p.m.–10:00 p.m. $59

NCHL502 Science Dec. 11 W 5:00 p.m.–10:00 p.m. $59

NCHL503 English Dec. 16 M 5:00 p.m.–10:00 p.m. $59

NCHL504 Reading Dec. 18 W 5:00 p.m.–10:00 p.m. $59

NEW LEED for Existing Buildings: Operations + Maintenance Exam Prep

The course will prepare students to earn the LEED for Existing Buildings Operations & Maintenance Accredited Professional (LEED AP O+M) credential from the Green Building Certification Institute. This exam tests the knowledge and skills necessary to participate in the operation and maintenance of existing buildings that implement sustainable practices and reduce the environmental impact of a building over its functional life cycle.



LEED Green Associate Exam PreparationAcquire the fundamental concepts of green building. Then prepare yourself to take the Green Associate exam and earn the LEED Green Associate credential from the Green Building Certification Institute. The course is intended for design, construction and real estate professionals, building owners, or anyone who wants to develop their knowledge in this area. You will examine case studies of LEED certified building projects, concepts of integrated design, third-party verification and the LEED administration process. Kelly Gearhart, your instructor, holds the designations LEED AP B+C and LEED AP O+M, and will answer your questions in the online discussion.




ON-LINE OFFERINGS!


TEST PREPARATION

Distance Learning GED PreparationFor this online course you must have an internet connection and basic computer skills. This course requires 5-7 hours per week studying from home. This is a great opportunity to study for the GED at your own pace – around your own schedule. Our instructors work with you online and by email toward your success. There is a minimum of 4 face-to-face meetings required for this course. Please email [email protected] for more information.

Course # Cost

NCBS834 Free

GED Predictor TestThe GED Predictor / Practice Test provides an accurate prediction of how well a person would score on the actual GED test. This practice test determines how ready the individual is to take the test and what areas to focus on and review. This test takes approximately 4 hours and is taken over 2 days. Please call Jo-Ann Donahue for an appointment at 508.751.7905. Cost $30.

Course # Day Cost

NCBS022 M, W, R $30

MTEL Prep CourseMTEL (Massachusetts Test for Educator Licensure) Prep is designed to help prepare students for the Communication and Literacy Skills Test (CLST), a computer-based and self-scheduled exam required for teacher licensure (pre-k through grade 12) in the state of Massachusetts. The course is divided into two sessions, each with a specific subtest focus. The Reading Subtest Focus, a four-week session, is designed to introduce the format and objectives of the CLST Reading Subtest, to develop reading comprehension techniques and to provide critical process of elimination strategies. The Writing Subtest Focus, an eight-week session, is designed to introduce the format and objectives of the CLST Writing Subtest, to review essential grammar and usage, to refine writing skills and to provide strategies tailored to each of the four components of the exam. Students may enroll in one or both sessions, depending on their testing history and needs. Participants in both sessions of the course are expected to complete homework assignments designed to reinforce concepts introduced in class each week. Students should expect to devote a solid and consistent amount of time to work outside of class, using practice test results, scores and instructor feedback to further tailor their studies.Required text for all MTEL Prep students: The Official THEA Test Study Guide (ISBN 0-89056-022-6)

RMT Exam PrepPrepare for the Registered Medical Transcriptionist (RMT) exam offered by the Association for Healthcare Documentation Integrity (AHDI). This exam offers the opportunity to prove industry commitment and professional knowledge to employers and colleagues. With this exam prep course, students can review material included on the exam as well as learn specific test-taking tips and strategies. The course’s unique online platform also provides access to all program materials and interactive study tools whenever is most convenient for the student, providing them the flexibility to study on a schedule that fits their individual lifestyles. This credential is for entry-level medical transcriptionists.




NCBS042 Sep. 18–Oct. 9 W 6:30 p.m.–8:30 p.m. $65


NCBS043 Oct. 23–Dec. 11 W 6:30 p.m.–8:30 p.m. $125

Reading

Writing


BILINGUAL COMMUNICATION FOR THE WORKPLACESpanish for BankingSpanish for Banking is a self-paced, online Spanish course designed for banking and credit union professionals wanting to communicate with their Spanish-speaking customers. In addition to basic greetings and general Spanish vocabulary, the course also covers customer service terms, phrases dealing with opening an account, cashing a check, depositing a check, withdrawals and transfers, applications, and general banking vocabulary.

Spanish for ConstructionSpanish for Construction is a self-paced, online Spanish course designed for construction workers, contractors, foreman, and anybody who works with Spanish-speaking employees and co-workers in the construction industry. In addition to basic greetings and general Spanish vocabulary, the course also covers building areas, hand tools, power tools, construction equipment, building supplies, hardware, landscaping, painting, and electrical terms, safety equipment, and supervisory expressions.

Spanish for EducatorsSpanish for Educators is a self-paced, online Spanish course designed for teachers, administrators, front office staff, and anyone working with Spanish-speaking students and parents. In addition to basic greetings and general Spanish vocabulary, the course also covers phrases for the reception area, registration, classroom items, phrases for younger students, study skills, behavior, school rules, and course titles.

Spanish for EMTs & ParamedicsSpanish for EMTs & Paramedics is a self-paced, online Spanish course designed for EMTs, Paramedics, and Emergency Responders dealing with medical situations with the Spanish-speaking public. In addition to basic greetings and general Spanish vocabulary, the course also covers responding to emergencies, common injuries, water emergencies, body parts, organs, the examination, pain descriptions, patient care, asking for intake information, medical history, and insurance vocabulary.









Spanish for FirefightersSpanish for Firefighters is a self-paced, online Spanish course designed for firefighters and emergency responders during a fire situation wanting to communicate with the Spanish-speaking public. In addition to basic greetings and general Spanish vocabulary, the course also covers firefighting vocabulary and phrases, fire and life safety inspections, water emergencies, general emergencies & common injuries, medical vocabulary, intake information, building areas, directions and safety equipment.

Spanish for Food ServiceSpanish for Food Service is a self-paced, online Spanish course designed for restaurant managers, wait staff, cooks, and anyone working with Spanish-speaking employees and co-workers. In addition to basic greetings and general Spanish vocabulary, the course also covers hiring, training, job expectations, job performance, accidents and emergencies, menu terms, meats, seafood, fruits, vegetables, beverages, service station, condiments, types of china and flatware, room set-up, and cleaning supplies.

Spanish for Health CareSpanish for Health Care is a self-paced, online Spanish course designed for nurses, doctors, health care administrators, front desk workers, and anyone working with Spanish-speaking patients. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles, admissions and initial intake, insurance terms, body parts and organs, medical history, patient examination, discharge instructions, and common injuries and accidents.








BILINGUAL COMMUNICATION FOR THE WORKPLACE

Spanish for Human ResourcesSpanish for Human Resources is a self-paced, online Spanish course designed for HR professionals and anyone hiring Spanish-speaking employees. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles, departments, reception terms, employment applications, verification and pay, payroll, benefits, medical insurance, hiring, training, job expectations, job performance, and accidents and common injuries.

Spanish for Law EnforcementSpanish for Law Enforcement is a self-paced, online Spanish course designed for Police Officers and Law Enforcement Personnel wanting to communicate with the Spanish-speaking public. In addition to basic greetings and general Spanish vocabulary, the course also covers law enforcement occupations, departments and units, interviewing the public, law enforcement commands and phrases, traffic laws and problems, the raid, weapons, accidents and injuries, people descriptions, and the Miranda Warning.

Spanish for HospitalitySpanish for Hospitality is a self-paced, online Spanish course designed for hotel and housekeeping supervisors of Spanish-speaking employees and guests. In addition to basic greetings and general Spanish vocabulary, the course also covers lodging vocabulary, housekeeping phrases, cleaning supplies, maintenance and grounds terms, hiring, training, job expectations, and job performance.

Spanish for ManufacturingSpanish for Manufacturing is a self-paced, online Spanish course designed for managers, supervisors, team leaders, or anybody who works with Spanish-speaking employees and co-workers in a manufacturing setting. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles, factory vocabulary, common actions and commands, hand tools, power tools, supplies and materials, hardware, clean-up terms, measurements, safety equipment, job expectations, job performance, supervisory terms, schedules and shifts, and hazardous materials. Course # Date Time Cost









BILINGUAL COMMUNICATION FOR THE WORKPLACE

Spanish for Warehouses & Distribution CentersSpanish for Warehouses & Distribution Centers is a self-paced, online Spanish course designed for managers, supervisors, team leaders, or anybody who works with Spanish-speaking employees and co-workers in a warehouse or distribution center setting. In addition to basic greetings and general Spanish vocabulary, the course also covers warehouse terms, forklift parts and phrases, building areas, directions, common actions and commands, supplies and materials, hardware, clean-up terms, measurements, safety equipment, job expectations, job performance, supervisory terms, schedules and shifts, and hazardous materials.

Spanish for Social ServicesSpanish for Social Services is a self-paced, online Spanish course designed for social workers, counselors, nonprofit office staff and administrators, ministers, and anyone working with Spanish-speakers in an outreach capacity. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles and people, the outreach visit, social work terms, interview phrases, insurance vocabulary, medical history, feelings, agency services, common places, accidents/common injuries and emergencies.

Spanish for the WorkplaceSpanish for the Workplace is a self-paced, online occupational Spanish course that seeks to bridge the communication gap between English and Spanish-speaking co-workers and clients. The course is designed for beginning Spanish learners who simply want to communicate in basic Spanish as well as the opportunity to learn approximately 700 commonly used Spanish words and phrases in the workplace.

Spanish for Public Safety OfficersSpanish for Public Safety Officers is a self-paced, online Spanish course designed for public safety officers and emergency responders who want to communicate with the Spanish-speaking public. The course incorporates law enforcement, firefighting, and EMT/Paramedic vocabulary. In addition to basic greetings and general Spanish vocabulary, the course also covers emergency responder occupations, departments and units, interviewing the public, law enforcement commands and phrases, traffic laws and problems, the raid, weapons, firefighting terms and phrases, fire and life safety inspections, water emergencies, body parts and organs, accidents and injuries, pain descriptions, people descriptions, and the Miranda Warning.









American Sign Language BasicsHere is your chance to start learning sign language in a comfortable atmosphere. Learn the alphabet and signs that will enable you to have a basic conversation. You will practice signing with your classmates so that you gain confidence. This is a great introduction to sign language and perhaps will encourage you to learn even more. This course is for people of all ages.


NCBS905 Oct. 21–Dec. 16 M 6:00 p.m.–8:00 p.m. $149

PLEASE VISIT US AT

www.QCC.edu/TEC FOR THE MOST UP TO DATE LIST OF CLASS OFFERINGS.


PERSONAL ENRICHMENT

Reiki IIReiki is a natural healing method which uses universal life energy to restore balance -- body, mind, spirit and emotions. The history of Reiki is reviewed. You will receive a Reiki II attunement; learn Reiki 2nd Degree symbols; and learn more about the intuitive aspect of Reiki. You will practice sending Reiki at a distance and give and receive a Reiki treatment with added symbols. Upon completion of the class, you will be even more empowered with Reiki and will be able to send Reiki healing distantly, in addition to practicing Reiki for yourself and others in person. This course is beneficial for healthcare professionals as well as the general public.This activity has been submitted to the American Holistic Nurses Association (AHNA) for approval to award contact hours. AHNA is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. (7 contact hours)Prerequisite: Reiki I certification from any Reiki Master.

Reiki IReiki (pronounced Ray-key) is a natural healing method using life energy flow for relaxation, balance and well-being. You will learn the history of Reiki and receive four Reiki I attunements. You will learn standard hand positions to treat yourself and others and give and receive a Reiki treatment. Upon completion of the class, you will be able to practice Reiki on yourself and others. This course is beneficial for healthcare professionals as well as the general public.This activity has been submitted to the American Holistic Nurses Association (AHNA) for approval to award contact hours. AHNA is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. (6 contact hours)


NCPE855 Oct. 5 S 9:30 a.m.–4:30 p.m. $119


NCPE856 Nov. 2 S 10:00 a.m.–4:30 p.m. $199

Stand-Up ComedyAre you interested in performing, writing or producing comedy? In this introduction to stand-up comedy course you will learn how to get material and write a joke from set-up to punch line. You’ll also gain knowledge about creating your own style, doing impressions, writing song parodies and secret comedy formulas, getting a gig, booking a show, getting an audition and dealing with hecklers. There will be a chance to perform at an actual comedy show, appear on cable TV, and listen to a guest speaker. Give this course as a gift or take it as a stress buster.


NCBU922 Nov. 5–26 T 7:00 p.m.–9:00 p.m. $69

NEW Introduction To Yoga On & Off The MatHave you ever wanted to know more about the benefits of Yoga? This introductory course will give you a well-rounded understanding of and experience with poses, breath work, stillness and the physiology of the body’s experience of yoga. In addition, you will learn how Yoga can help you show up in your life in more healthful and life-giving ways. Yoga is for anyone who wants it, so poses will be made accessible for all levels of fitness and experience. *Please bring a yoga mat to each class.


NCPE538 Oct. 21–Dec. 16 M 6:00 p.m.–8:00 p.m. $169


PERSONAL ENRICHMENT


NCPE714 Oct. 21–Dec. 16 M 6:00 p.m.–8:00 p.m. $129

NEW Fundamentals of DrawingLearn the fundamentals of drawing by learning about line, shape, tone, positive vs. negative space, light and dark, values, depth and composition. Each week we’ll learn one aspect and practice. There will be ‘optional’ homework for the avid artists to bring and get critiqued by the group.

NEW Extreme Couponing Extreme couponing isn’t as crazy as it may sound. You don’t have to let coupons dominate your life, and you don’t have to be embarrassed at the cash register. You just need the right strategies to use coupons in conjunction with store sales and promotions, and then enjoy the satisfaction of getting items for free or close to free. It’s about timing, and not necessarily using a coupon because you found it in that week’s Sunday paper. Instead of using it immediately, you hold onto coupons until items go on sale, maximizing your savings without sacrificing quality.This course will break down the couponing process into manageable and easy to follow steps to get you on your way to saving at least 50% off your grocery bill. You’ll come to realize how many items you should never pay full price for again.Topics include:• what extreme couponing is and how it differs from regular

couponing• how to get started saving money on groceries and household

items• “extreme couponing” strategies• where to look for online couponsAs a suggestion, please bring one non-perishable food item to be donated to the local food pantry. Most food pantries are struggling and donations are down more now than in recent years. Your help is greatly appreciated.


NCPE401 Oct. 9 W 6:30 p.m.–9:00 p.m. $39

NCPE402 Dec. 11 W 6:30 p.m.–9:00 p.m. $39

Retirement Has Changed. What’s Your Next Move?Do you know whether you are on track to achieve your retirement goals? Or do you think you may have to work a little longer? This seminar shows you how to take inventory or current assets and determine how much income you may need during retirement. We will also cover how to structure retirement plan distributions to best suit your personal needs.


NCPE571 Oct. 23 W 6:00 p.m.–7:00 p.m. free


NCBU929 Nov. 13 W 6:00 p.m.–7:00 p.m. free

A Woman’s Guide to Money MattersBring your mother, sister, daughter and friends to discuss from a woman’s point of view, paying for a child’s education expenses and preparing for and living in retirement. Together we’ll learn what you can do now to help address your financial goals and create a strategy for the future.


NCPE713 Oct. 24–Dec. 19 R 6:00 p.m.–8:00 p.m. $109

NEW Asian Brush PaintingThis 8-week course is an introduction to the fundamental principles of the traditional Asian Brush Painting art that has been evolving for over two thousand years. The focus will be on the 4 gentlemen: the bamboo, the orchid, the Chrysanthemums and the Plum blossoms. Painting oriental style is a meditative and relaxing journey that you will definitely enjoy.

Decisions regarding whether courses will run are based on completed, paid registrations.

REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.


NEW Landscaping on a BudgetGet your landscaping questions answered! You are encouraged to bring photos of your yard and your ideas for how you would like it to be transformed. Our instructor will give you practical and cost effective ideas on how to transform your space on a budget. You will also learn the best plants for beginners as well as common mistakes home owners often make. Class size is limited so you are encouraged to sign up early to reserve your seat!

NEW Roll It, Take it, Leave it, Move it Retirement PlansKnow your Employer Retirement Plan Options! This workshop is designed to help people who recently switched jobs, retired or are facing unemployment due to layoff or downsizing, determine what to do with their employer retirement savings plan.


NCPE572 Dec. 10 T 6:00 p.m.–7:00 p.m. free

NEW Rules of the Road SeminarDo you know the 10 Rules of the Road for investing? You will learn the most common investing mistakes and how to avoid them. Learn investing strategies to help you reach your long term goals and what you can do to prepare for retirement.


NCPE531 Sep. 12 R 6:00 p.m.–7:00 p.m. free


NCPE792 Sep. 21–28 S 9:00 a.m.–12:00 p.m. $29



NEW Self Publishing ebooksCome discover what makes a great ebook and how you go about creating, formatting and publishing your eBook. Learn the steps necessary to create your eBook with text, photos, illustrations, audio, videos and hyperlinks to websites. Understand the different options you have in self-publishing and distributing your eBook. Walk away not only knowing how to make an eBook but how to market it as well.

PERSONAL ENRICHMENT

Belly Dancing for All AgesCome have some fun and exercise at the same time! Strengthen and develop your core muscles while you learn basic dance steps, moves, and choreography from our well-trained instructor. Bring friends, or come alone, either way you are sure to have fun dancing the night away. Dress comfortably.


NCPE666 Sep. 29–Nov. 3 U 5:00 p.m.–6:00 p.m. $69


MARKETING & SOCIAL MEDIA

Social Media for Business CertificateGet in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social media are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing. Whether you are new to social media or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.







Introduction to Social Media

Marketing Using Social Media

Integrating Social Media in Your Organization



2 Options:• Earn a certificate by taking required course series• OR Take courses individually

Get skills for the 21st century! Increase your value to your employer! Boost your organization’s bottom line!

Introduction to Social Media Get involved in the move from in-person to online communication. Learn what social networks are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing.

Marketing Using Social MediaDevelop a two-way communication and marketing strategy for your organization using social networks. Let your instructor guide you in exploring major social networks, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You’ll find out the advantages and disadvantages of each, and learn what’s right for your work and kind of organization.

Integrating Social Media in Your OrganizationTake away a practical strategy and techniques for implementing social networks for your organization or business. Learn how to create your own private social network using Ning, work socially using Google Docs and calendars, and move your web site to an interactive Web 2.0 site. Then your instructor will help you choose which social network tools are right for your situation, and then integrate them into your web site to develop a social networking strategy for your organization. Find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing.









eMarketing Essentials CertificateCome get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, nonprofits, and government agencies. No eMarketing experience or expertise is necessary. If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.







Improving Email Promotions

Boosting Your Website Traffic

Online Advertising


and you pay only $495 – a savings of $90Boosting Your Website TrafficAcquire the basic skills to boost your web site traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results.

Online AdvertisingGet the keys to making online advertising work for you and your organization. See how pay-per-click advertising with Google AdWords works. Find out how to test low budget Adword campaigns. Learn how you can target local audiences. Then discover Facebook advertising and how you can determine the demographics and even numbers of people you want to reach.







Improving Email PromotionsDiscover new ways to improve your email promotions, including when to email, what to email, and testing email copy. Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates. Learn how to improve your email promotion and responses with tracking and testing. Get a basic introduction to email promotions.



Microsoft PublisherMicrosoft Publisher allows you to design documents from calendars to business cards, newsletters to brochures. In this course we will learn to create documents using templates and learn to add and format text and images. You will learn design techniques as well as how to use publisher. You will need a copy of Microsoft Publisher. A 60-day trial is available.

Microsoft Word: Desktop PublishingLearn to create newsletters and flyers using Microsoft Word. Students will format their page using column layout. Students will add graphics, tables and embellishments to their documents. Students use styles to make formatting and updating the newsletter easier. Students will need a copy of Word. A 30-day trial is available.





NEW Nism: Social Media Strategist Certification The National Institute for Social Media Social Media Strategist (CSMS) certification preparation course will put you at the forefront of social media in business today. It will not only provide you with the knowledge and skills you need to become proficient in strategic social media methodologies, but it will also prepare you to take the NISM Social Media Strategist certification examination.



Facebook for BusinessAdvanced Skills for Businesses and OrganizationsFind out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform.



Google AnalyticsIf you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You’ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website.



TwitterTwitter is a hot social media platform these days – and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers – and discover the best ways to create relationships and network with your key constituents. You will find out the best – and easiest – techniques for successful interactions in the Twitterverse.





NEW Certificate in Presentation MediaPresentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in-person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one-dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media.

Prezi

Prezi

Photoshop for Presentations

Creating Visual Presentations











NEW PreziTake a journey into the world of creative presentations. Bring your vision to life with Prezi and leave PowerPoint behind.Learn how to use and engage your creative side for amazing presentations. Your audience will be stimulated with what you are presenting as well as how you are presenting.

NEW Photoshop for PresentationsAcquire the skills to navigate an extensive list of Photoshop features. You will gain both a foundational and advanced understanding of the popular software, and practice the most commonly used methods, such as managing text, working with layers, and image file properties. You will find out the purpose of each photo-editing tool and walk away with the skills to use them. You will even learn what the pros know.

Photoshop for Presentations



NEW Creating Visual PresentationsMake your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose.

Creating Visual Presentations





NEW Inbound Marketing CertificateInbound marketing is a way to help potential customers find you through organic search. It is a process of using your website in a way that attracts visitors naturally through search engines, the blogosphere, and social media.

NEW Content MarketingDiscover ways to identify who your ideal audience is. Learn how to create content that is engaging and purposeful. Find out what you want to say to them. Explore where you want to say it. And finally, find out how you want to say it.

NEW Advanced Inbound MarketingGet under the hood of inbound marketing and learn how to monitor measure and manage the integrated results of your inbound marketing activities at a more advanced level. We’ll focus on the data that actually matters and how it is influenced by visitor/user engagement.

NEW Introduction to Inbound MarketingInbound marketing is a process of using your website in a way that it attracts visitors naturally through search engines, the blogosphere, and social media.







Introduction to Inbound Marketing

Content Marketing

Advanced Inbound Marketing









Media Buying Strategies Discover the marketing planning process to clearly delineate the relationship among marketing and media buying decisions. Marketing functions are examined through case analysis to successfully integrate all elements of the media buying process. The course presents concepts and strategies from a business decision-making perspective. This approach reflects the emphasis on the marketing decisions that business owners are most likely to confront in their marketing operations when meeting with various media outlets and managing their marketing campaigns. Come away with a knowledge of media buying strategies to promote your organization and boost sales and profits.



Designing Successful WebinarsWebinars are a hot new meeting format that save money and reach more people than in-person meetings. Use them for customer education, staff meetings and training, presentations, virtual seminars and much more. The technology is simple, but good webinar presentation techniques are critical. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences.




ON-LINE OFFERINGS!



Video Marketing CertificateThis certificate is comprised of 2 courses. In the first course, you will discover how to use simple online video to quickly bond with your viewer, drive traffic to your website, boost business and build brand awareness. Find out how to shoot simple, effective videos without costly fancy equipment or savvy technical skills. Discover the secrets to creating content that commands attention. Learn how to dominate Google and YouTube with your video and to strategically use YouTube to market your business 24/7 -- even while you sleep. In the second course, you will learn how to increase your business with YouTube, the online video site, and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization.• Video Marketing

• YouTube for Business



Certificate DiscountRegister for both courses using NCBU263 and you pay only $395 – a savings of $95



YouTube for BusinessIncrease your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization.



Video MarketingSight, sound and motion are much more compelling than static words on a page. In this course you will discover how to use simple online video to bond with your viewer, drive traffic to your website, boost business and build brand awareness. Learn how to use Google and YouTube with your video to market your business 24/7.





Mobile Marketing CertificateThe first course in this certificate will provide information about creating cell phone applications for your business. Cell phone apps are the latest way smart businesses are reaching their customers. Smart organizations are investing in building cell phone apps for their businesses. We will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. The second course in the series will teach you about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones. The third course in the certificate builds upon the others and covers proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. Learn how to promote your app on the web, build a landing page for your app, and advanced tracking of your application usage. Then take home a blueprint for creating guidelines and standards for your mobile marketing effort, and how to measure its success. Advanced Mobile Marketing

Come get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. Learn how to promote your app on the web, building a landing page for your app, and advanced tracking of your application usage. Then take home a blueprint for creating guidelines and standards for your mobile marketing effort, and how to measure its success. You will leave this course with the knowledge to implement a mobile marketing plan for your organization.



Mobile MarketingMore than half of U.S. consumers who’ve made purchases on their smartphones have done so in response to mobile marketing messages. Analysts forecast these sales will surpass 1 billion by the end of 2016. The way consumers are interacting with brands and connecting to the world is changing because of mobiles. Find out about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones.



Creating Cell Phone Apps for Your Business Cell phone apps are the latest way smart businesses are reaching their customers. It seems that nearly everyone is carrying and using a Smartphone these days. Smart organizations across the globe are investing in building cell phone apps for their businesses. In this four- week course, we will provide you with step-by-step instructions on how non-technical users can build, deploy and market Smartphone applications across Android, iPhone and Blackberry platforms. The course is ideal for business owners and executives who want to understand how Smartphone applications can be inexpensively built, and also for technical users who want to understand to how quickly deploy smartphone applications.





Mobile Marketing (non-technical course)

Creating Cell Phone Apps for Your Business (non-technical course)

Advanced Mobile Marketing (non-technical course)








MANAGEMENT & PROFESSIONAL DEVELOPMENT

Executive AssistantDesigned to help students gain the software and business skills needed to succeed in the modern office environment, the Executive Assistant program focuses on the Microsoft Office 2010 application suite and office management skills. Students learn to use Microsoft Word, Excel, Outlook, and PowerPoint in addition to strengthening their typing skills and studying office procedures and communication. Upon graduation, students are prepared to earn the Microsoft Office Specialist Master certification, strengthening their resumes and proving their software skills to employers. In addition to one-on-one instructor support and personalized graduate support, students receive eleven textbooks and a business writing style guide. Students enrolling in this course may take advantage of the Career Step discounts found on page 8.


NCBU853 online online $1029

Administrative Veterinary AssistantVeterinary assistant training can help you make a difference in the lives of animals with training. Our veterinary assistant classes can prepare you for a rewarding career working as a veterinary assistant in a veterinary hospital, animal shelter, zoo, university or other environment that requires a background in animal sciences. Developed by veterinary professionals, our veterinary assistant training will teach you the procedures and skills necessary to bring health and comfort to animals and their owners. You can train at home, in your spare time, without disrupting your current job or family responsibilities. There are no classes to attend – ever! Through our veterinary assistant training program, you’ll learn how to channel your love of animals into a rewarding career supporting the activities of the veterinarians and technicians.

Administrative Dental Office AssistantThe Dental Office Assistant course reflects the latest information on operating a dental office. It’s logically organized to cover all of the various tasks an administrative dental assistant encounters. It includes CDT-5 Dental Codes, HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) guidelines, plus examples of key equipment, forms, and computer technology. A companion CD-ROM simulates dental practice management, offering opportunities to enter and update patient data, post payment and treatment procedures using dental codes, submit e-claims for payment, evaluate reports, and schedule appointments.





ServSafe® Certification Training & ExamServSafe® is a one-day course comprised of (1) a training session and (2) a Food Protection Manager Certification Examination. Those who pass the examination receive a nationally-recognized ServSafe® Certification that is valid for five years from the exam date.

At the end of this course, participants should be able to:• Define food safety terms• Identify three categories of potential hazards to food safety.• Match specific hazards with the categories identified.• Identify viral, parasitic, fungal, and bacterial food borne

illnesses; and their respective causative pathogens, commonly linked foods, most common symptoms, and prevention measures.

• Describe how to prevent allergic reactions. • Explain food safety programs that must be in place for

Hazard Analysis Critical Control Points (HACCP) and other food safety management systems to be effective.

• Explain the seven HACCP principles.• Understand how to develop and implement a HACCP plan.• Describe how to keep food safe when you purchase, receive,

store, prepare, cook, hold, cool, reheat, and serve it.• Describe how to properly clean and sanitize food

contact surfaces.• Describe the Integrated Pest Management (IPM).• Describe how to keep facilities and equipment sanitary.• Understand the rules and regulations that impact food

safety.• Describe how food regulations are written and who

enforces them.*Course fee includes all required materials.


NCBU825 Sep. 16 M 9:00 a.m.–5:00 p.m. $219

NCBU825 Nov. 4 M 9:00 a.m.–5:00 p.m. $219

ServSafe® Food Protection Manager Certification ExaminationDo you need to recertify? If it has been almost 5 years since you last took the Food Protection Manager Certification Examination, then you are due to renew!


NCBU823 Sep. 16 M 3:00 p.m.–5:00 p.m. $119

NCBU823 Nov. 4 M 3:00 p.m.–5:00 p.m. $119

PLEASE VISIT US AT

www.QCC.edu/TEC FOR THE MOST UP TO DATE LIST OF CLASS OFFERINGS.



Essential Communication Skillsfor the WorkplaceParticipants will develop knowledge of listening and communication skills that can be used to make them more effective in their daily work. Participants will learn to understand organizational communication including verbal and non-verbal concepts, communicator styles, and the use of communication to improve performance and explore how to give and receive feedback.


NCBU630 Nov. 13 W 8:30 a.m.–4:00 p.m. $199

NEW HRCI/PHR CertificationThe Human Resource Certification Institute (HRCI) is the credentialing affiliate of the Society for Human Resource Management (SHRM), the world’s largest association devoted to professional human resource management. HRCI works to define and maintain the HR body of knowledge, and offers assessments and certification of this knowledge. Human Resource certification demonstrates mastery of the HR body of knowledge and is widely accepted as a symbol of professional achievement. This online, 13 course series, maps to the six functional areas and is an excellent tool for helping learners refresh for the PHR exam.



QuickBooks® ProThis course was developed for owners of small businesses, all of which may have different needs. The topics are more advanced than the QuickBooks Introduction course. Students will learn how to set-up QuickBooks Pro and track customer information that is pertinent to the accounting needs of their business. This software allows the business owner to: create estimates, track job costs, progress, inventory, invoice customers, track receivables, pay bills with sales tax, complete payroll, and employee’s work hours. In addition, this course also teaches the user to; write form letters in Microsoft Word, create reports in Microsoft Excel, and create financial statements. Students will need to have a copy of QuickBooks. Book included.



Microsoft Project for Professional UsersStudents will be able to track the progress of a project and troubleshoot problems with schedules and resource usage. Students will be able to customize the Project environment and to publish the project information using various reports, charts and web page options. Students will be able to pool resources within a project and to link multiple projects together. Students will need a copy of Project. A 30-day trial version is available.

Microsoft Project for BeginnersStudents will learn the basics of project management using Microsoft Project. During this course students will build a project plan that includes tasks and resources. Students will learn to manage the project as tasks are completed and to see whether or not the project is on schedule and on cost. Students will use various reporting tools to print and view the project status. Students will need a copy of Project. A 30-day trial version is available.





NEW Negotiation: Get What You WantNegotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.



Supervisory & Leadership CertificateYour employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor’s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately.







Business Research CertificateDiscover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization. Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. For business professionals, entrepreneurs, and anyone who needs specific information about a business; or who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc. This course will give you the specific knowledge you need to succeed in your research quest. (Only available as a certificate)• Introduction to Business Research• Business Statistics • Quantitative Business Research



NEW Certificate in Customer ResearchFind out how to get feedback, information and even answers from your customers. With our low and no cost methods of customer research, you will discover new techniques for collecting information that will improve your organization’s products or services, promotion and marketing, and even bottom line finances.



Business Coaching Certificate Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding.



Designing Successful WebinarsWebinars are a hot new meeting format that save money and reach more people than in-person meetings. Use them for customer education, staff meetings and training, presentations, virtual seminars and much more. The technology is simple, but good webinar presentation techniques are critical. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences.





Certificate in Customer Service Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

NEW The Business PlanWhether writing a business plan to secure capital, as mandated by most funding sources, or to lessen the risks of business ownership, the planning process you undertake to do so enables you to evaluate the many aspects and potential hurdles of your businesses. In the online Business Plan course, you will discover the basics of the entrepreneurial planning process culminating in the development of an early-stage business plan. By preparing your business concept, building your plan, and evaluating your business for feasibility, you gain knowledge critical for business start-up and development. A practical, hands-on approach encourages you to immerse yourself in the vision, research, and planning aspects of your new venture.

NEW Program Evaluation for NonprofitsEnhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation.

NEW Revenue Generation for NonprofitsBuild revenue streams for your nonprofit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus.

Keys to Customer ServiceLearning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.



Extraordinary Customer ServiceTransform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.











CONTACT US FOR CORPORATE GROUP DISCOUNTS!



NEW Using Personality Profiles for Better Work Performance

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.



Management Boot CampEnhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.

Managing Telework CertificateDiscover the keys to making telecommuting a success for you and your organization. Learn the essentials of supervision critical for both telecommuters and management. Take home the core management practices to supervise telecommuters for a win-win for both employees and your organization. For telecommuters, prospective telecommuters, those supervising telecommuters, decision makers, trainers, HR professionals, and anyone interested in telecommuting. Teleworkers will position themselves for success by knowing the essential elements for managing themselves from a distance. Supervisors will learn the critical differences in supervising teleworkers and how to structure supervision for success.





Managing Generations in the WorkplaceGeneration X balances work and friends and family. Generation Y, the largest generation in human history, has never known a time when there was not a World Wide Web. They each have very different work styles than the Baby Boomer generation. Get an understanding of both Gen X and Gen Y from an expert who programs and markets to Gen Y. Discover what motivates them at work, what incentives they respond to, and what messages they value. Then take home practical, how-to tips and techniques for recruiting and retaining Generation X and Gen Y workers.




WORKFORCE READINESS

Decisions regarding whether courses will run are based on completed, paid registrations.REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.

Workforce Readiness – Financial LiteracyThis online, self-paced course presents an overview of personal financial literacy, enabling the student to gain a better understanding of how personal finances work and how to make better and more appropriate financial decisions. This course is designed for individuals who are seeking re-employment or who are in need of basic financial literacy concepts.

Workforce Readiness – Communication and CollaborationThis online, self-paced course presents an overview of how to communicate effectively, how to incorporate active listening into the workplace, and the benefits of collaborating with fellow co-workers.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness – Flexibility and AdaptabilityThis online, self-paced course presents an overview of how to adapt to today’s changing work environment. The course includes topics such as working effectively in an ambiguous environment, incorporating feedback effectively, and balancing diverse views and beliefs.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness – Initiative and Self-DirectionThis online, self-paced course presents an overview of how to effectively manage time and professional goals. Additionally, this course provides insights on effective tips for working independently and continued learning for career success.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness – Social and Cross-Cultural SkillsThis online, self-paced course presents an overview on appropriate social skills in the workplace as well as respecting the increasing diversity of the workforce. Students will learn tips and techniques on how to interact effectively and professionally with others and how to respect and respond to various cultural differences now present in the workplace.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness – Productivity and AccountabilityThis online, self-paced course presents an overview on how to become a productive and reliable employee. The student will learn concepts on setting and meeting goals, prioritization, multi-tasking and appropriate professional expectations on behavior and timeliness.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Courses below can be taken individually or as a bundle

Course # Date/Time Cost

NCBU242 online $50


NCBU247 online $50


NCBU246 online $50


NCBU239 online $50


NCBU243 online $50


NCBU244 online $50


WORKFORCE READINESS

Workforce Readiness – Creativity and InnovationThis online, self-paced course presents an overview of how to think more creatively, develop more creative ideas and to work creatively with others in a professional environment.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness – Critical Thinking and Problem SolvingThis online, self-paced course presents an overview of how to reason effectively, make appropriate judgments and decisions and to solve problems leveraging information.This course is designed for includes individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness – Leadership and ResponsibilityThis online, self-paced course presents an overview on informal leadership and guiding others to achieve a common goal. The student will learn concepts of assessing and leveraging strengths of others, demonstrating integrity and ethical behavior and acting responsibly toward the organization’s larger interests.This course is designed for individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Workforce Readiness Bundle


NCBU248 online $399


NCBU245 online $50


NCBU241 online $50


NCBU240 online $50

All of our classes can be brought on site to your company. Please contact Peter Tamulis at [email protected] for more information.

Essential Communication Skillsfor the WorkplaceParticipants will develop knowledge of listening and communication skills that can be used to make them more effective in their daily work. Participants will learn to understand organizational communication including verbal and non-verbal concepts, communicator styles, and the use of communication to improve performance and explore how to give and receive feedback.


NCBU630 Nov. 13 W 8:30 a.m.–4:00 p.m. $199

Job Interview WorkshopWorried about missing out on a job because your interviewing skills are not your strongest asset? Do you want to learn how to bring your resume to life in an interview? This workshop will give you the opportunity to practice interviewing skills and receive feedback so that you can improve your chances of getting the job you desire.


NCPE536 Dec. 3 T 9:00 a.m.–12:00 p.m. $29

Creating Career, Academic and Personal SuccessChart your future goals and plans with the creation of an individualized, web-based Plan. The seminar will focus on strengths, career assessment results, educational options, career research, and establishing goals. 4.0 CEUs with completion of pre and post seminar work.Preferred Registration Deadline: Monday, September 30


NCPE880 Oct. 12–13 S, U 9:00 a.m.–5:00 p.m. $329

Practical Math for the Workplace For anyone interested in acquiring the skills needed to understand and perform common business activities such as payroll, banking, invoicing, and purchasing. Business owners and managers will find this course particularly beneficial in providing a clear and understandable insight into the basic mathematical skills and processes needed to perform financial tasks required in the workplace. This course provides a basic foundation for understanding the practical applications of mathematics in common workplace activities. Students need to buy their own textbook: Schaum’s Outline-Basic Business Mathematics, Second edition, Eugene Don, Ph.D, Joel Lerner, Ph.D., ISBN 978-0-07-161158-9.



NON-CREDIT REGISTRATION FORM
