Training Brochure · Identify a structured approach to process improvement Recognise the importance in identifying the initial condition of a process Implement a structured approach

www.fullbrooksolutions.co.uk

Training Brochure


Fullbrook Solutions offers a range of training programmes aligned to Change and Improvement and Organisational Development. The courses provided are: Change & Improvement

• Continuous Improvement

• Lean Change & Improvement

• Process Analysis

Organisational & People Development

• Leadership Development

• Recruitment & Selection

• Assertiveness

• Presentation Skills

• Change & Stress Management

• Interdepartmental Cooperation

Delivering improvement through partnership, people, systems and customers I 01

Training Programmes

Each training programme is carefully constructed to provide maximum

value and benefit to each delegate and or team, however training

programmes can be tailored to comply with respective organisational

requirements. Bespoke training can also be delivered based on customer

requirements.

Our Training programmes are interactive, and outcome driven with

emphasis on action learning to maximise delegate benefit. To discuss

any training requirements you may have please contact us at

[email protected] or mobile 07964 070931.

Our training programmes are delivered by Andy Conway who is passionate

about professional development and providing improved outcomes.

Please see Andy’s biography below... Andy Conway has over 20 years' experience in retail management, training,

continuous improvement and applying Lean principles for public and private

sector organisations. He specialises in defining and

coaching new leadership ways of working and

behaviours throughout organisations, consistent with

Lean Thinking methodologies.

Andy has supported many diverse organisations to

undertake improvement projects and other initiatives.

He is CIPD qualified with a certificate in training

practice and has significant experience in the design , delivery and

evaluation of bespoke training offerings.

As well as continuous improvement and Lean programmes, Andy delivers

a range of professional development courses, including train the trainer,

recruitment and selection, assertiveness training, management development,

interdepartmental cooperation and presentation skills.




Continuous Improvement The most successful organisations are never satisfied with the status quo. They are constantly striving for the next innovation, the next level of performance. They know the importance of continuous improvement in all areas of the business.

They are finding ways to work smarter - not harder - in order to be more efficient and

successful. The most successful organisations are always innovating and developing new

ways to deliver 100% quality to their customers.

Who is it for?

This intensive one-day course will look at what is meant by continuous improvement and

how simple techniques help review processes and identify more effective ways of working.

What is the aim?

To Understand the fundamentals of continuous improvement and its links to Lean methodology.

Change & Improvement


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What are the outcomes?

By the end of the training delegates will be able to:

Understand the fundamentals of Continuous Improvement Process (CIP)

Have an overview of Lean and the 5 lean principles

Understand the principles of Lean in service and the 10 principles

Have an awareness of quality and the 14 management principles

Understand the importance of identifying value and the customer

Have an awareness of flow and identifying the 7 wastes

Identify why CIP fails and the reasons for this

Understand the importance of identifying flow and visualising this

Understand the importance of measuring performance

Identify problems and how to apply structured problem-solving techniques

Lean Change & Improvement Lean Thinking is a methodology that enables managers to analyse their organisation's systems and processes to make changes that improve the customer experience, whilst also leading to efficiencies and cost savings.



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So why is Lean important? It will help your organisation survive for the long-term, as it

faces new competition and changing macroeconomic conditions. Lean, done right, makes

an organisation more flexible and adaptable to change as it occurs (rather than delayed

responses). Survival gives an organisation the continuing opportunity to better serve

its customers over time. Who is it for?

This one-day course is designed for leaders and managers who wish to develop

effective methods for improving processes.

What is the aim?

To give delegates an awareness of the key principles for applying Lean in an

organisation.



Understand the key principles of quality improvement

Identify the key lean principles and the focus on waste elimination

Gain a better understanding of customer value, value streams and waste

List the key lean tools and techniques

Understand the approach to implementing lean in organisations

Identify the reasons why lean fails in an organisation


Process Analysis Does your business find it difficult to identify the cause of a problem or have you implemented improvements and they haven’t fully worked? If yes, then Process Analysis could be the answer.

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Who is it for?

Business Process Analysis training helps evaluate the key business processes to make

them as efficient and effective as possible and remove all sources of waste.

Organisations are full of processes, not only manufacturing processes but processes for

purchasing, warehousing, handling orders, etc. Very often these processes have evolved

as the organisation has grown, sometimes keeping pace, sometimes overwhelmed by the

sheer size of the organisational growth.

This training is ideal for anyone involved in process improvement or for organisations

who are in the process of change and improvement.

What is the aim?

To provide the necessary tools to identify and implement opportunities for process

improvements in a structured way.



Identify a structured approach to process improvement

Recognise the importance in identifying the initial condition of a process

Understand value stream mapping different work sectors

Implement a structured approach to problem solving

Recognise the importance of measuring what is most important to the customer

Apply a specific, measurable, achievable, realistic, and timely action plan


Leadership Development Effective Leaders are critical to employee engagement, optimum performance, organisational success, and general well-being. Leadership development is therefore essential for enhancing the skills, competencies, and knowledge of existing and aspiring leaders. Who is it for?

Our Leadership development two-day course provides current and aspiring Leaders an

awareness of the key leadership skills required to become a successful leader and how

this contribute to organisational success.

What is the aim?

To provide delegates with an awareness of the knowledge and skills required

to become a successful leader.

Organisational & People Development


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Understand the importance of identifying organisational strategy, vision and values

Identify and be aware of the policy deployment cycle

Interpret how values affect the role of a leader

Identify the role and key attributes of a good leader

Understand the behaviours and actions required to be a successful leader

Identify the key attributes required to be an assertive leader

Give examples on how to manage absence

Understand the meaning of effective performance management

Identify the behaviours and actions required to be an effective team leader

Describe ways of achieving successful interdepartmental cooperation

Recruitment & Selection Effective recruitment and selection can save time, reduce costs and business impact. Making the wrong selection can lead to poor performance, job specification criteria not being met and this can subsequently lead to staff turnover and another Recruitment campaign.



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This practical one-day course will give you a clear insight into how to put together

effective selection criteria, successful interview and selection techniques, the answers

to common issues and questions as well as focussing on what diversity means and the

legal framework that underpins it.

Who is it for?

The course is aimed at anyone who is involved in the recruitment & selection process.

What is the aim?

To provide delegates with the knowledge, skills, and techniques to enable them

to recruit and select the right person for the role.



Identify the steps required to recruit the right person for the role

Understand the Equality Act 2010 and how it impacts on the recruitment process

Identify and understand the use of a job description and person specification

Understand the requirements for an organisation to become Disability Confident

Understand unconscious bias and how it can impact on the recruitment process

Develop the right questions to get the most out of the interview

Identify how to assess a candidate’s competencies against the person specification

Demonstrate how to successfully write adverts and carry out interviews

Understand ‘safer recruitment’ and how it impacts on the recruitment process

Assertiveness Developing assertiveness in your organisation is one of the key aspects of successful leadership and effective teamwork. Assertiveness is about standing up for your personal rights, expressing thoughts, feelings, and beliefs in a direct honest and appropriate way. By being assertive we should always respect the thoughts, feelings, and beliefs of other people.


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Dealing with conflict can be one of the most difficult aspects of business but developing

effective and appropriate assertive behaviours in leadership can help to limit distress to

all parties.

Who is it for?

Our one-day Assertiveness course is aimed at people who maybe too passive, and those

who maybe too aggressive, and shows the "middle way" that balances your rights with

those of others.

What is the aim?

To enable people to understand what Assertiveness is and how it can help in

communications with others to achieve a successful outcome. What are the outcomes?


Identify what is meant to be assertive

Distinguish the difference between assertive and aggressive behaviours

Identify in what situations you may need to be assertive

Explain how assertive communication can help to get your message across

Identify skills that can help to become more assertive.

Building on your confidence, self-belief, and awareness.

Presentation Skills For many individuals giving a presentation can be daunting, however very few people have any training in how to deliver effective presentations.


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Presentation skills are important to both individual and business success. Presenting

information clearly and effectively is a key skill to get your message or opinion across

and, today, presentation skills are required in almost every field of business.

Who is it for?

This one-day course is for anyone who needs to present to audiences in any environment.

The course focuses on a wide range of topics and will be extremely useful to new and

experienced presenters alike.

What is the aim?

This intensive one-day course teaches delegates the essential skills necessary to plan

and build presentations, then to deliver them in the most effective way.



Identify what fears they have about delivering presentations

Identify how people take on board information

List what methods are best to help people remember information

Understand the importance of aims and outcomes when designing a presentation

Identify what elements need to be considered when making a presentation

Understand non-verbal communication, speech and environment when presenting

Deliver a presentation using an identified structure

Change and Stress Management Stress due to the changing working environment is becoming increasingly common. The second most common reason for short-term absence in an organisation is due to stress.


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Is your organisation planning on or currently going through change? Is that due to

changing customer needs, changing economics, or challenging the status quo, if yes

then it is important to manage and successfully implement change.

Who is it for?

This one-day workshop is for anyone who is experiencing stress or change in the

workplace, home, or social life. This workshop will help you to understand how to deal

with change and stress and the effects it can have on our health and wellbeing.

What is the aim?

This hands-on one-day workshop has been designed as a workshop where people can

define and quantify stress and change in the workplace, measure its effects on the

organisation, identify organisational and individual influences on stress and change,

manage stress and change in the workplace, and develop personal coping strategies.



Understand how change can impact on stress

Identify the causes and types of stress

Identify how change can affect your general health and wellbeing

Determine the actions and behaviours to mitigate stress in the workplace

Develop SMART actions to improve stress, health and well-being in the workplace

Interdepartmental Cooperation Organisations can experience difficulties when departments or services are required to work together to achieve common goals and results. This can be very disruptive to the communication process, create friction between colleagues and departments and lead to objectives not being met.



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Who is it for?

This one-day workshop focusses on the actions and behaviours of a team and how

they can impact on other teams across the organisation. This workshop is ideal for

organisations who have teams who are required to cooperate across departments.

It helps to determine actions needed to work more effectively across departments.

What are the aims?

• To improve co-operation & respect for one another across departments.

• For individuals & teams to have an open dialogue of expectations and requirements

for intra & inter departments

• To improve awareness and identification of responsibilities, common goals,

and outcomes



Gain a greater understanding of other departments and individuals

Identify the reasons why communication fails across departments

Understand how conflict can affect communication

Improve communication by understanding your own strengths and weaknesses

Take responsibility and accountability to improve cross-department outcomes

Understand how your behaviour can impact upon the behaviour of others

Value and respect the contributions of others

Give open, constructive feedback to team members in other departments

07964 070 931 [email protected] @fullbrook_sol

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Our courses can be delivered at the customer’s premises or at a venue determined by the customer or Fullbrook Solution Ltd. All our training is delivered with a blended approach to maximise the delegates’ learning and ensure the course is engaging and interactive. To find out more and to have an initial discussion on your training requirements please do not hesitate to contact us


Documents

Training Brochure · Identify a structured approach to process improvement Recognise the importance in identifying the initial condition of a process Implement a structured approach