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Ipswitch, Inc. 15 Wayside Rd, 4th Floor Burlington, MA 01803 USA
Phone : 781-676-5800 US & Canada : 800-793-4825
Email : [email protected]
THE POWER OF WHATSUP GOLD
ADDRESS CONTACT
TRAINING
Labs
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©1991-2018 Ipswitch, Inc. All rights reserved.
Copyright notice
This document, as well as the software described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. Except as permitted by such license, no part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the expressed prior written consent of Ipswitch, Inc.
The content of this document is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Ipswitch, Inc. While every effort has been made to assure the accuracy of the information contained herein, Ipswitch, Inc. assumes no responsibility for errors or omissions. Ipswitch, Inc., also assumes no liability for damages resulting from the use of the information contained in this document.
IMail, the IMail logo, WhatsUp, the WhatsUp Gold logo, WS_FTP, the WS_FTP logos, Ipswitch, and the Ipswitch logo are trademarks of Ipswitch, Inc. Other products and their brands or company names, are or may be trademarks or registered trademarks, and are the property of their respective companies.
This document was published on November 1, 2018
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Lab i Connect to the Ipswitch Training Environment (ITE) i-1. Open Remote
Desktop Windows 7
• Click on Start/Windows menu • Click all programs • Navigate to Accessories group • Click Remote Desktop Connection
Windows 8 or later • Open Start screen (if on desktop click windows icon) • Open Apps view (up arrow bottom left hand corner) • Under the Windows Accessories click Remote Desktop Connection
MAC
• You must have Microsoft Remote desktop installed • Launch Microsoft Remote Desktop
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i-2. Connect to you Apps Server in the ITE
In the Remote Desktop Connection Dialog: • Enter your server name:
o The server name is <The studentID you were given>.training.ipswitch.com As Examples.
• If you were given st01 as your studentID, then the server address would be: st01.training.ipswitch.com
• If you were given st16 as your studentID, then the server address would be: st16.training.ipswitch.com
• And so on ...
i-3. Enter Username and
password When the RDP Session opens, click on Use another account
Then type in your username and password (sent to you with your server name) into the appropriate fields.
• User training\<Your StudentID> o As an Example, you were given studentID st01; you would then
type training\st01 • Password: <the password you were given>
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• Click Yes on when asked if you want to connect
i-4. Launch WhatsUp Gold
Once you are connected to the Desktop of your Apps server, find the Chrome shortcut link called WUG and double click to launch the WhatsUp Gold web interface.
• Make sure you launch the browser shortcut and not the RDP. o You may be asked to click next
o And/or to choose a default browser.
o We recommend you choose chrome if asked
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i-5. Enter Admin Password
When WhatsUp gold first launches it will ask you for the password for the admin account. Type the following
• Password: admin • Confirm Password: admin
i-6. Close Welcome
Screen After entering the admin password a welcome dialog will appear in front of the My Network Map.
• You may go through the three slides by clicking the Take a Tour button.
• Once finished, check the close the Welcome screen by clicking on the X • If you would like to have it not come up every time you log in
o Check the “Got it....” check box.
You are now connected to the ITE and WhatsUp Gold.
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Lab 1 Managing Users and Email Settings 1-1 Open Users and
Groups Library Dialog • Click the SETTINGS menu • Select Users and User Groups
1-2 View Report Viewers
Group In the User and Group Library Dialog
• In the User Group section • Select Report Viewers group
On the User and Group Library Menu • Click Edit
At the bottom in the User Group Profile dialog
• Click Edit next in the User group rights o Review the rights set for this group
• Click Cancel to exit • Click X to close dialog
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1-3 View Super Users Group
In the User and Group Library Dialog • In the User Group section • Select Super Users group
On the User and Group Library Menu
• Click Edit
At the bottom in the User Group Profile dialog
• Click Edit next in the User group rights o Review the rights set for this group
• Click Cancel to exit • Click X to close dialog
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1-4 View WUG Administrators Group
In the User and Group Library Dialog • In the User Group section • Select WUG Administrators group
On the User and Group Library Menu
• Click Edit
At the bottom in the User Group Profile dialog
• Click Edit next in the User group rights o Review the rights set for this group
Notice the only difference between the Admins group and Super Users group is the ability to manage users.
• Click Cancel to exit • Click X to close dialog
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1-5 Open External Authentication Dialog
• Click the SETTINGS menu • Select System Settings • Select External Authentication
1-6 Enter Active
Directory information In the External Authentication Settings Dialog
• Domain Controller: wugtng.com • Server Port 389 • Under Server Type
o Logon Domain: WUGTNG • Click Browse
1-7 Sync with Active
Directory In the Browse Active Directory Dialog
• User name: studentrpt • Password; Training • In the Search Text box
o Type in WUG_
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• Click connect
1-8 Select Groups to
synch with Once the AD groups populate, scroll to the bottom of the list
• Click Check all button to select all 5 groups o WUG_Adms o WUG_NtwkAdms o WUG_NtwkMgrs o WUG_RptViewers o WUG_SuperUsers
• Click OK
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1-9 Associate AD Groups with WhatsUp Gold Groups
Back in the External Authentication Settings Dialog at the bottom, match the AD groups with the WUG Groups
• In the drop down next to WUG_Adms: WUG Administrators • In the drop down next to WUG_NtwkAdms: Network Admins • In the drop down next to WUG_NtwkMgrs: Network Managers • In the drop down next to WUG_RptViewers: Report Viewers • In the drop down next to WUG_SuperUsers: Super Users
• Click OK to Save Settings
1-10 Log in as wugADTest • Click on Admin • Select Logout
At the login Screen
• Username: wugADTest • Password: Training
Did you notice you didn’t have to create the account? Did you notice any differences?
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1-11 Log in as studentrpt • Click on wugADTest • Select Logout
At the login Screen
• Username: studentrpt • Password: Training
Did you notice any changes in what you see in WhatsUp gold?
• Discover menu is gone. o YOU don’t even see the dialog to run a discovery
• Tools is missing under the Analyze menu. • Can only see reports? • Even in application monitoring you can view profiles but will not be
able to modify them
1-12 Log in as your studentID
• Click on studentrpt • Select Logout
At the login Screen
• Username: Your <studentID> o Ex: st01
• Password: <Your student password> Did you notice you didn’t have to create this account either? Don’t forget to close the Welcome screen.
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1-13 Configure Email settings
• Click the SETTINGS menu • Select System Settings • Select Email Settings
In the Email Settings Dialog
• Destination email address: Enter YOUR studentID followed by @wugtng.com
o For Example, if your studentID is st02, you would enter [email protected]
• From: [email protected] • SMTP: mail.wugtng.com • Port: 587 • Use an encrypted connection (SSL/TLS): checked • Use SMTP Authentication
o User Name: Enter Your studentID o Password: Enter your student <password>
• Click Save
You have now completed Lab 1 - Managing Users and Email Settings.
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Lab 2 Adding Credentials 2-1 Add SNMP v2
Credential • Click Settings Menu: Libraries: Credentials
In the Credentials Library
• Click the plus • Select SNMPv2
In the SNMPv2 dialog
• Name: ITE-SNMPv2 • Description: SNMPv2 community string used in the ITE • Read community: Training
• Write community: (leave blank)
• Click Save
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2-2 Add WMI credentials for the Training Domain
In the credential library • Click the plus • Select Windows
In the Windows dialog
• Name: WMI-Training • Description: Training Domain Credentials used in the ITE • Domain\Username: Training\<studentID> • Password: <password>
o (*** password given to login into your server) • WMIConfirm Password: <password>
o (*** password given to login into your server)
• Click Save 2-3 Add WMI
credentials for the wugtng domain
In the credential library • Click the plus • Select Windows
In the Windows dialog
• Name: WMI-WUGTNG • Description: WUGTNG Domain Credentials used in the ITE • Domain\Username: wugtng\<studentID> • Password: <password>
o (*** password given to login into your server) • Confirm Password: <password>
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o (*** password given to login into your server)
• Click Save
2-4 Add VMware Credentials
In the credential library • Click the plus • Select VMware
In the Windows dialog
***This is a unique username and password not your Student ID • Name: ITE-VMware • Description: VMware credential used in the ITE • User Name: [email protected] • Password: Training • Confirm Password: Training
• Click Save
2-5 Close the credential library
• Click the X in the upper right hand corner of the Credential Library to close it.
You have now completed Lab 2 - Adding Credentials.
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Lab 3 Active Monitors 3-1. Open Monitor Library On the Menu bar
• Click on Settings • Mouse over libraries • Click Monitors
3-2. Create new Service
Monitor Click on the Plus and select Active Monitor
In the Select Active Monitor Type dialog
• In the drop down select Service Monitor
• Click OK In the Service Monitor Dialog
• Name: W3 Service • Description: Service Monitor for the World Wide Web Publishing
Service • Protocol to use: Select WMI
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• Click the Ellipse button ( …) • In the Browse for Service dialog
o Host name or IP address to list services on: app
o User name: (domain\username): Training\<your StudentID>
o Password: Your Student password
o Click OK o In the Select Service Dialog
Scroll down and select World Wide Web Publishing Service
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Click OK
• Click OK to save Service monitor
3-3. Create New SNMP Extended Monitor
In the Monitor library dialog
• Click the • Select Active Monitor
In the Select Active Monitor Type dialog
• In the drop down Scroll down and select SNMP Extended Monitor
• Click OK In the Service Monitor Dialog
• Name: Cisco Switch Active Monitor • Description: SNMP Extended Monitor for a Cisco Switch • Click Import
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o In the Select Import File dialog
Select Cisco.xml in the drop down
Click OK
Back in the New SNMP Extended Monitor Dialog
• Threshold to Monitor: o Click the box in front of CPU Usage (1 min avg) to place a check
in the box o Click configure
o In the Edit Threshold … dialog
CPU Usage (1 min avg) is down when the: value Condition: is greater than Value: 85
Click OK
o Back in the Thresholds to Monitor
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Scroll down to the bottom o Click the box in front of Temperature to place a check in the
box o Click configure
o In the Edit Threshold … dialog
Temperature is down when the: value Condition: is greater than Value: 49
• This is in Celsius Click OK
• Scroll to the top and view your changes
• Click OK to save • Close the Monitor library by clicking the in the upper right hand
corner, of the dialog box
You now completed Lab 3 - Active Monitors.
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Lab 4 Passive Monitors 4-1. Open the Monitor
Library The Monitor library should still be open, if not:
• Click on Settings • Mouse over libraries • Click Monitors
4-2. Create Failed Logon
Passive Monitor In the Monitors library
• Click the • Select Passive Monitor
In the Select Passive Monitor Type dialog
• Select Windows Event Log
• Click Select
In the Add Windows Event Log Monitor dialog
• Name: Failed Logon • Description: Windows Event Log Passive monitor for a failed logon • Condition:
o Click Add
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o In the WinEvent Condition dialog
Parameter: Event ID Not: leave unchecked Operator: Equals Value: 4625
Click OK
o Click Save
You now completed Lab 4 - Passive Monitors.
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Lab 5 Performance Monitors 5-1. Open the Monitor
Library The Monitor library should still be open, if not:
• Click on Settings • Mouse over libraries • Click Monitors
5-2. Create WMI
performance monitor to monitor Active polls per second
In the visual Monitor library Click the Select Performance Monitor
In the Select Performance Monitor Type dialog Scroll down to select WMI Performance Monitor
Click Select In the Add WMI Performance Monitor Dialog Click on the Select from list link to the right of the Performance Counter
Label
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In the WMI Raw Performance Counters Dialog Device: localhost Windows credential:
o Select WMI-Training In the Performance object drop down
o Select Ipswitch NmPoller o Select ActiveMonitorPollsPerSec in the Performance Counters list
box o Select local poller in the Performance Instances
o Click Select
Copy and paste the Performance Counter name from the Counter text box
into the Name text box
Click Save
You now completed Lab 5 - Performance Monitors.
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Lab 6 New Device Roles 6-1 Open Role and Sub
Role Library On the Menu bar
• Click on Settings • Mouse over libraries • Select Roles and Sub Roles
6-2 Create new Role for
a Domain Controller In Roles and Sub Roles Library
• Click the and select New Role
• In the Role Editor – New Role: General Tab
o Name: Domain Controller o Description: Device role to identify servers which are Domain
Controllers in an Active Directory Environment o Change the Role Icon to your liking o Weight: 101
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• Click Next or click on the Scan Rules tab • On the Scan Rules Tab
o Click the Add () Button
• In the Rule Group dialog o Click the Add () button
• In the Select a Rule Type dialog o Scroll down and select Hostname contains
• Click OK
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• In the Rule dialog o In the Hostname contains string
Type in DC
o Click Save • In the Rule Group dialog
o Click the Add () button • In the Select a Rule Type dialog
o Scroll down and select: WMI query result(s) match regular expression
o Click OK • In the Rule dialog
o In the WMI Query text box Type: SELECT DomainRole FROM
Win32_ComputerSystem o In the WMI results matches regular expression text box
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Type: (5|4)
• Click Save • Close the Rule Group Dialog by clicking the X in the upper right hand
corner of the dialog
• Click Next or on the Applied Sub Roles • On the Applied Sub Roles tab click Add () button
• In the Add Applied Sub Role dialog
o Select (check the check boxes) Windows Infrastructure VMWare Virtual Machine Windows Server
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o Click OK
• Click Next or on the Attributes tab
• On the Attributes Tab
o Click Add • On the Add Attribute dialog
o Enter Name: Maintenance Value: 1st Thursday of the month
• Click OK
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• Click Next or on the Monitors tab
• On the Monitors tab
o Click the Add () button • In the Monitors dialog
o Select (check the check box) DNS
o Click OK
• On the Monitors tab monitors list o Ping
Check Critical Set to always applied
o DNS Critical NOT checked Set to Check support first
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• Click Save
6-3 Create new role for
Apps server In Roles and Sub Roles Library
• Click the and select New Role
• In the Role Editor – New Role: General Tab
o Name: ITE Apps Server o Description: Application Servers in the ITE o Change Role Icon to your liking o Weight: 105
• Click Next or on the Scan Rules tab • On the Scan Rules tab
o Click the button • On the Rule Group dialog
o Click Add • On the Select a Rule Type
o Scroll down and select WMI query result(s) is
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o Click Ok • On the Rule dialog
o In the WMI Query text box Type: Select CSName FROM Win32_OperatingSystem
o In the WMI results contains value Type: <your studentID>-APP Note: This needs to be in all caps As an example, if your student ID is St02, you will enter ST02-APP
o Click Save
• Close the Rule Group Dialog by clicking the X in the upper right hand
corner of the dialog
• Click Next or on the Applied Sub Roles On the Applied Sub Roles tab click Add () button
• In the Add Applied Sub Role dialog o Select (check the check boxes)
AWS Resource Windows Infrastructure Windows Server
o Click OK • Click Next or on the Attributes tab • On the Attributes Tab
o Click • On the Add Attribute dialog
o Enter Name: Maintenance Value: 2nd Tuesday of the month
o Click OK • Select Contact Attribute
o Click Edit o Replace the Value contents with
your student email address • Example: [email protected]
o Click OK
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• Select Location Attribute o Replace the Value contents with
AWS o Click OK
• Click Next or on the Monitors tab: • On the Monitors tab
o Click the Add () button • In the Monitors dialog
o Under the type: Active, select (check the check box) W3 Web Service
o Under the type: Passive, select Failed Logon
o Click OK • On the Monitors tab monitors list
o Ping Critical unchecked Set to always applied
o W3 Service Critical unchecked Set to Check support first
• Click Save
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6-4 Create new role for WUG server
In Roles and Sub Roles Library • Click the Plus and select New Role
• In the Role Editor – New Role: General Tab
o Name: ITE WUG Server o Description: WhatsUp Gold Server in the ITE o Change Role Icon to your liking o Weight: 110
• Click Next or on the Scan Rules tab • On the Scan Rules tab
o Click the Add button • On the Rule Group dialog
o Click Add • On the Select a Rule Type
o Scroll down and select WMI query result(s) is
o Click OK
• In the Rule Dialog
o WMI Management Namespace:
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Verify: ROOT\CIMV2 o In the WMI Query:
Type: Select Name, State from Win32_Service Where Name ='Ipswitch Service Control Manager' AND State LIKE 'Running'
o In the WMI results contains value: Type: Ipswitch Service Control Manager
o Click Save
• On the Rule Group dialog o Click Add
• On the Select a Rule Type o Scroll down and select WMI query result(s) is o Click Ok
• On the Rule dialog o In the WMI Query text box
Type: Select CSName FROM Win32_OperatingSystem o In the WMI results contains value
Type: <your studentID>-WUG Note: This needs to be in all caps As an example, if your student ID is St02, you will enter ST02-WUG
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• Close the Rule Group Dialog by clicking the X in the upper right hand corner of the dialog.
• Click Next or on the Applied Sub Roles • On the Applied Sub Roles tab click Add () button • In the Add Applied Sub Role dialog
o Select (check the check boxes) AWS Resource Windows Infrastructure Windows Server
o Click OK • Click Next or on the Attributes tab • On the Attributes Tab
o Click Add • On the Add Attribute dialog
o Enter Name: Maintenance Value: 1st Tuesday of the month
o Click OK • Select Contact Attribute
o Click Edit o Replace the Value contents with
your student email address • Example: [email protected]
o Click OK • Select Location Attribute
o Replace the Value contents with AWS
o Click OK
• Click Next or on the Monitors tab: • On the Monitors tab
o Click the Add () button • In the Monitors dialog
o Under the type: Passive, select Failed Logon
o Click OK
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o Under the type: Performance, select (check the check box) Ipswitch NmPoller \ ActiveMonitorPollsPerSec
o Click OK • On the Monitors tab monitors list
o Ping Critical NOT checked Set to always applied
o Ipswitch NmPoller \ ActiveMonitorPollsPerSec Set to Check support first
• Click Save
6-5 Close the Roles and
Sub Roles Library Click the X in the upper right hand corner of the Roles and Sub Roles Library dialog box.
You have now completed Lab 6 - New Device Roles.
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Lab 7 Network Discovery 7-1. Open Saved Scan
Settings In the WhatsUp Gold Web Interface
• Click Discover • Select Saved Scan Settings
7-2. Review Scheduled
Discovery In the Saved scan Setting Dialog
• Click Scheduled Discovery to highlight it • Click Edit
• Click through the different tabs and review the setting
o Notice it is a Seed address scan with a scan depth of 3 o Notice the credentials it will use o Is this Scan Scheduled?
• Click Cancel
7-3. Run IP Address Scan In the Saved scan Settings Dialog • Click New
In the Discovery Scan Dialog
• On the Start Tab o Ensure Gateway IP and Local Subnet are checked
• Click the Credentials tab
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o Uncheck Use Current and future credentials o Select ITE-SNMPv2 by checking check box o Select WMI-Training by checking check box
• Click the Review & Run tab
o At the top, click Run
Notice it takes you to the Discover Map Note: You do not need to wait for this scan to complete until you move on to step 4. You can run up to four scans simultaneously.
7-4. Schedule an Expanded Scan
On the Main Menu Bar • Click Discover • Then Click New Scan
In the Discovery Scan Dialog
• On the Start Tab o Uncheck Gateway IP and Local Subnet o Check Single device, multiple devices, IP ranges, or subnets o Type in the text box
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192.168.200.1
• Click Next or on the Expand tab
o Ensure the following are checked: Virtualization Environment Wireless Infrastructure Storage Devices Seed Address Scan
o Include Clients is not checked o Scan Depth set to 3
• Click the Credentials tab o Ensure Use all current and future credentials is checked
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• Click Next or on the Options tab
o Increase the Ping and SNMP Timeouts (ms) to 5000
• Click Next or on the Schedule tab
o Check Schedule o Under Schedule Options
Select Weekly • Schedule your scan based on the Table below
(your instructor may change the times based on Non-US classes)
Student ID Day Time (GMT) St01 / St16 Tomorrow (Wednesday) 12:00 AM St02 / St17 Tomorrow (Wednesday) 12:30 AM
St03 / St18 Tomorrow (Wednesday) 1:00 AM St04 / St19 Tomorrow (Wednesday) 1:30 AM St05 / St20 Tomorrow (Wednesday) 2:00 AM St06 / St21 Tomorrow (Wednesday) 2:30 AM St07 / St22 Tomorrow (Wednesday) 3:00 AM St08 / St23 Tomorrow (Wednesday) 3:30 AM
St09 / St24 Tomorrow (Wednesday) 4:00 AM St10 / St25 Tomorrow (Wednesday) 4:30 AM St11 / St26 Tomorrow (Wednesday) 5:00 AM St12 / St27 Tomorrow (Wednesday) 5:30 AM St13 / St28 Tomorrow (Wednesday) 6:00 AM
St14 / St29 Tomorrow (Wednesday) 6:30 AM St15 / St30 Tomorrow (Wednesday) 7:00 AM
*** Times are based on Server Time-Zone (GMT)
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• Click Next or on the Review & Run tab o Name – Weekly Scan o Description – Scans the ITE once a week o Click Save
You now completed Lab 7 - Network Discovery.
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Lab 8 Start Monitoring 8-1. Open Discover Map Click The discover Menu
• Select Discovered Network
8-2. Use the Filter In the upper Left hand side of the map view
• Click the Funnel Icon (Filters) Or click the filters tab if you are in the list view
• In the Filtered Text Box o Type app o Click Name/IP
Map view:
Notice only app servers are bolded, the rest are greyed out. List View:
Notice only the app servers are shown in the list
o Click Clear all on the filter
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o Type Win o Look at the different options automatically given to you
o Click Clear all on the filter
8-3. Start monitoring devices
In Discovered Devices list • Check the top box of the list to select all your devices
• In the information Card
o Click Start/Update Monitoring
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In the Start/Update Group dialog
• Click Start
• Click My Network Button in the menu bar
Notice device will start populating in the My Network Map/List
Once all your devices are being monitored, you can proceed to the next step
8-4. Add additional Monitors
In the My Network Map • Click on the funnel Icon to open the filters • In the textbox Type:
o Switch o Under the Role area click switch
• Click on the Toggle between pan and select mode Icon in the bottom
right hand corner
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o Draw a box around the devices not greyed out to select
• In the upper right hand corner of the map click the Monitor icon • In the monitor visual library search box
o Start typing Cisco Switch to filter the monitors o Click to highlight o Click ASSIGN to selected devices
You now completed Lab 8 - Start Monitoring.
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Lab 9 Create Dynamic Group 9-1. Open New Group
Dialog In the My Network Map
• Click the Group Picker Icon (Down Arrow in the upper left hand side)
Click the Action Menu (3 bar icon)
• Select New Group
9-2. Create New Layer 2
Dynamic Group In the New Group Dialog
• Click Advanced • Select Layer 2 Dynamic Group
9-3. Configure Layer 2
Dynamic Group Settings
In the New Layer 2 Dynamic Group Dialog • Name: Wireless-n-Virtual • Description: All devices in the 192.168.221/24 subnet • In the Device Membership Criteria Section
o Click the Edit button
• Scroll Down to the IP Address/Subnets section
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o Enter 192.168.221/24
• Click Save
9-4. Go to your new Layer
2 Dynamic Group In My Network Map
• Click the group Picker Icon • Select Wireless-n-Virtual in the Tree • Click Zoom to fit in the bottom left hand corner • Add the different Overlays and view the change in the map
You now completed Lab 9 – Layer 2 Dynamic Group Lab.
51
Lab 10 Editing the Map 10-1. Navigate to new
Layer 2 Dynamic Group
If you are not already in the Wireless-n-Virtual Layer 2 Dynamic group. • Click the Group Picker Icon • Scroll down and select Wireless-n-Virtual • Click Zoom to Fit
10-2. Add Back Ground • Select Custom Layout
• Click the pencil , in the bottom right hand corner of the map
• Select the Image Icon
In the Upload an Image dialog
• Click Select Image • Navigate to Desktop\Class Files
o Click on Desktop in the tree o Select the OfficeLayout
• Click Open • Click Upload
• Click in the map
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In the Map • Zoom out until image is completely in the map • Shrink map by dragging the corners in • Click Zoom to fit
• Continue shrinking image to the size you want • Move devices and place them in the map area as you want • When done click on the Pencil to clear the edit window
You now completed Lab 10 - Edit the map.
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Lab 11 Importing Application Profiles 11-1. Open Application
Monitoring Configuration page
• Click the SETTINGS menu • Mouse over Application Monitoring • Select Application and Profile Setup
11-2. Import Application
Profiles • In the Configuration section, in the main table
o choose Import> From Disk> Select
• In the “Open” pop-up, select the Desktop icon to the left of the dialog.
Then double-click on the Class Files folder to open the folder. • Select “Training IIS”
• Click the Open button • Click OK in the Message box that pops up and states the application
profile imported successfully
• REPEAT above steps to import “Training IMail SQL” Profile into ApM • Again, REPEAT the steps above to Import “Training IMail Server 12.5.x”
profile into ApM
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11-3. View Imported Application Profiles just imported
• In the Applications tree on the left of the page, click the right arrow head ( ) symbol to expand the “Microsoft SQL Server (0)” application header. You should have multiple application profiles listed within this section, including one labeled “Training IMail SQL (0)”.
• Collapse the “Microsoft SQL Server (0)” application heading using the
down arrow ( ). • Click the right arrow head ( ) symbol next to the “Microsoft IIS”
application header to expand that section of the Applications tree. o You should see the “Training IIS” application profile you just
imported listed in this section.
• Collapse the “Microsoft IIS” application heading using the down arrow
( ). • Click the right arrow head ( ) symbol next to the “Ipswitch Messaging
(0)” application header to expand that section of the Applications tree. o Once again, you should see the “Training IMail Server 12.5.x”
application profile you just imported listed in this section.
• Select the “Training IMail Server 12.5.x” entry from the list • Click the Edit Application Profile button.
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• Scroll down in the page and review the entries in the Components
table. Use the Expand all/Collapse all buttons and the arrows located on the left to view details related to components within the application.
• Once you are satisfied, scroll down to the bottom of the page and click
Cancel to exit the configuration of the application profile and return to the profile view.
You have now completed Lab 11 – Import Profiles
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Lab 12 Modify Application Profiles 12-1. Open Application
Monitoring Configuration page
If you closed the Application and Profile dialog re-open it • Click the SETTINGS menu • Mouse over Application Monitoring • Select Application and Profile
12-2. Navigate to IMail
application profile Make sure you are still on the Training IMail Server 12.5.x Profile
• Click the right arrow head ( ) symbol next to the “Ipswitch Messaging (0)” application header to expand that section of the Applications tree.
• Select the “Training IMail Server 12.5.x” entry from the list • Click the Edit Application Profile button. • On the top of the Components table
o Click on Add Application From the drop down, select Microsoft IIS
• In the description field of the Microsoft IIS application, enter “Microsoft IIS server for IMail Webmail”
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• On the top of the Components table o Click on Add Application again
From the drop down, select Microsoft SQL Server
• In the description field of the Microsoft SQL server, enter “Microsoft
SQL server housing IMail WorkgroupShare database”
• Scroll to bottom of page and click Save and Close to save the
modification to the application profile
You have completed Lab 12 – Modify Profiles.
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Lab 13 Discover Applications 13-1. Open Application
Monitoring Configuration page (If not already there)
If you closed the Application and Profile dialog re-open it • Click the SETTINGS menu • Mouse over Application Monitoring • Select Application and Profile
13-2. Ensure you are on
the All Application Profiles
• Click All Applications at the top of the tree on the left o Verify you are on the Configuration > All Application Profiles
page
13-3. Filter the All
Application Profiles list
• In the Configuration section on the main table, click the Filter on the Application Column to open the Filter
• In the first drop down, change the selection to “Starts with” • In the Text box below the drop down you just changed, type Trai
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• Click the filter button
• The table now will only display the three applications that we
imported earlier.
• Select all three applications
13-4. Discover
Applications • At the top of the Application Profiles list, click on For Selected and click
Discover applications from the drop down
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• In the Select Devices list appears, put a check in the All devices (dynamic group) checkbox
• Click Discover applications at bottom of window
• After the Application Discover completes o In the Newly discovered applications list
Left mouse click on the Device Name Column Header and drag it up to the table header
This will group the table by Device Name
13-5. Start Monitoring • Find the Device Name: APM-IMail o Click the Start monitoring button for the Training IIS for the
APM-IMail After all the components have tested successfully, click
the Finish button to create an instance of this application
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NOTE: If all components did not finish testing successfully, you can retest by increasing the TEST Timeout up to 60 seconds and clicking the Test Components button
o Click the Start monitoring button for the Training IMail SQL for the APM-IMail After all the components have tested successfully, click
the Finish button to create an instance of this application
o Click the Start monitoring buttno for the Training IMail Server
12.5.x for the APM-IMail After all the components have tested successfully,
• Ensure the Target for IIS is pointing to Training IIS on APM-IMail
• Ensure the Target for Microsoft SQL server is pointing to Training SQL on APM-IMail
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• Click the Fininsh button to create an instance of this application
• Once all three application instances are added, click the Done button
to return to the “Configuration” page.
You have completed Lab 13 – Discover Applications
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Lab 14 Placing a device in Maintenance 14-1. Filter on Device In the My Network Map
• Click the Group Picker Icon (Down Arrow in the upper left hand side) • Select My Network • Select Auto Layout
o Click in a white area of the map, or on the down arrow of the group picker, to minimize the group picker
• Click on the to open the filters
o Clear any existing filters • In the textbox Type:
o 2901 o Click Name/IP
• Select the 1 device not greyed out (WUGTNG2901.wugtng.com)
14-2. Place Device in maintenance mode
On My Network Map • Right Mouse Click the device to open the action menu
o Select Start Maintenance Mode
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14-3. Clear Filters • Click on the to open the filters o Click Clear All, to clear the filter
You now completed Lab 14 – Maintenance Mode.
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Lab 15 Add Email Actions 15-1. Open Actions and
Policies Library • Click the SETTINGS menu • Mouse over Actions & Alerts • Select Actions and Polices
15-2. Create new Primary
IT State Change Email Action
In the Action Library (bottom half have the dialog) • Click the plus • Select Email Action
• In the “New Email Action” dialog:
o “Name:” Primary IT o “Description:” E-Mail Action for Primary IT Coverage Staff o “Mail from:” [email protected]
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Note: Mail server settings were completed in last step of lab 1.
15-3. Modify State Change
Mail Content On the bottom of New Email Action
• Click the Mail Content Tab
In the Subject:
• Change “%Device.Type is %Device.State (%Device.HostName).” to “%Device.DisplayName is %Device.State (%Device.Address)”
In the Message Body:
• Replace the entire first sentence with “%Device.HostName (%Device.Address) is %Device.State.”
• Insert the following two lines before the line starting with “Notes on...” Contact: %Device.Attribute.Contact Location: %Device.Attribute.Location
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• Click Ok to save Primary IT Email Action
15-4. Create new Primary IT Passive Email Action
In the Action Library (bottom half have the dialog) • Click the plus
• Select Email Action • In the “New Email Action” dialog:
o “Name:” Passive o “Description:” E-Mail Action for Passive Monitors o “Mail from:” [email protected]
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15-5. Modify Passive Monitor Mail Content
On the bottom of New Email Action • Click the Mail Content Tab
In the Subject:
• Change “%Device.Type is %Device.State (%Device.HostName).” to “%PassiveMonitor.DisplayName rcvd from %Device.DisplayName (%Device.Address)”
In the Message Body:
• Replace the entire contents with: %Device.HostName (%Device.Address) Details: %PassiveMonitor.Payload.* Notes on this device (from device property page): %Device.Notes ---------------------------------------- This mail was sent on %System.Date at %System.Time Ipswitch WhatsUp Gold
• Click Ok to save Passive Monitor Email Action
15-6. Create new Secondary IT Email Action
In the Action Library Dialog • Select Primary IT Email action • Click Copy button
• In the “Edit Email Action” dialog:
o “Name:” Secondary IT o “Description:” E-Mail Action for Secondary IT Coverage Staff
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o “Mail from:” [email protected]
• Click Ok to save Secondary IT Email Action • Close Actions and Policies Library
15-7. Apply email actions
and default web alarm to a device
On the My Network Map • Filter the Map by
o StudentID-App (ex. St01-App) o Click Name/IP
• Select the app server • On Device Information Card
o Click the Device Properties button
• Click the Actions Tab
• Click the Edit link to the right of Apply the following Action Policy
• In the Choose Action Policy Dialog o In the Action Policy Dropdown
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Select (Create Action set for this device only)
Click OK • Back on the Actions Tab
o Click the Add Actions Button
• In the Action Builder dialog
o In the “Select an action from the Action Library:” drop down Select Default Web Alarm
o In the Execute the action on the following state change: drop down Select Down at least 2 min
o Check the Repeat Action o Repeat every 20 minutes
o Click OK
• Click the plus • In the Action Builder dialog
o In the “Select an action from the Action Library:” drop down Select Primary IT
o In the Execute the action on the following state change: drop down Select Down at least 2 min
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o Check the Repeat Action o Repeat every 20 minutes
o Click OK
• Click the plus • In the Action Builder dialog
o In the “Select an action from the Action Library:” drop down Select Primary IT
o In the Execute the action on the following state change: drop down Select Up
o In the Only if the following state was reached: Select 2 minutes – (Down at least 2 min)
• Click OK
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You should now have 3 actions listed under Actions and Policies
• Close the Device Properties
15-8. Change Web Alarm Checking Interval
On the WhatsUp Gold Menu bar • Click on the UserID menu
o Select User Preferences
In the User Preferences dialog
• Change the Alarms Checking Interval to 30 second(s) • Click Save
15-9. Verify Applied
Actions On your App Server
• Open the Windows Service manager by o clicking the Start Button o Then type Services.msc
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o Click on the Services Icon that appears below the search box
• In the Services manager o Scroll to the bottom of the services list o Select the World Wide Publishing Service o Click Stop Service
• Return to WhatsUp Gold web interface
o Clear any existing filters on the map • After two minutes (plus the web interface interval), you should see a
large popup window on your screen, as the web alarm action triggers
• Click the Mute button on the Web Alarm • Next click the Web Alarms button to the left of your user account
o This will open the Web Alarms Report The web alarms report allows you to Dismiss or Acknowledge the selected web alarms that are currently running. The report also allows you to mute all alarms that are currently popped up. The final option of the report is to allow you to go directly to the device properties page of a single selected device with an active web alarm.
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o Select all devices and click Dismiss
o Close the Web Alarms Report
• Open a new browser tab and enter HTTP://mail.wugtng.com to go to
the web mail login screen • Enter • Email Address: <StudentID> • password: <password>
• then click Log In • Verify the Down State change email was sent
• Return to the Windows Services Manager
o Start the World Wide Web Publishing Service
• After polling period, return to web mail and check for Up email
o Don’t forget to hit Refresh Mail button
You have completed Lab 15 – Add Email Actions
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Lab 16 Add More Actions 16-1. Open Actions and
Policies Library • Click the SETTINGS menu • Mouse over Actions & Alerts • Select Actions and Polices
16-2. Add an Active Script
Action In the Action Library Dialog
• Click the plus • Select Active Script Action
• In the New Active Script Action dialog o Name: Devices in Maintenance Mode o Description: Active script action to send email for devices still
in maintenance mode o Script Type: VBScript
Open the ActiveScriptAction-Lab16.txt file located in the Class files Folder on the APP Server Desktop in Notepad.
• Edit the following lines o Dim sEmailTo : sEmailTo = "[email protected]"
replacing “[email protected]” with <StudentID>@wugtng.com
o Dim sEmailFrom : sEmailFrom = "[email protected]" replacing “[email protected]” with “[email protected]”
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o Dim sEmailServer : sEmailServer = "smtp.yourcompany.com" replacing “smtp.yourcompany.com” with “mail.wugtng.com”
NOTE: you must use the “ “ around the to, from, and server address • Copy and paste the contents of the file you just edited into the Script
text area in the New Active Script Action Dialog
• Click OK to save script action
16-3. Add Service Restart Action
In the Action Library Dialog • Click the plus • Select Service Restart Action
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• In the New Service Restart Action dialog o Name: W3 Service Restart o Description: Service Restart Action for W3 Service o Host: App o User name: training\<Your StudentID> o Password: <password>
o Click the ... button to the right of the Service:
When service list appears, scroll to the bottom and select World Wide Web Publishing Service
Click Ok
o Command: Start (See screen shot above)
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Best Practice: We want to make actions reusable and repeatable. If you would apply this restart action to another device, it would still attempt to restart the service on the Host machine with the entered IP address. To avoid that, we are going to use a percent variable here. • Remove IP address from Host: field
o Enter %Device.Address
• Click OK to close Dialog box • Close the Action and Policies Dialog
16-4. Apply Actions to W3
Service Monitor On the My Network Map
• Filter the Map by o StudentID (ex. St01) o Click Name/IP
• Select app server • On Device Information Card
o Click Device Properties Icon
• Ensure the Monitors Tab is selected • Select the W3 Service monitor
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Click the Edit button • Click the Next button in the Active Monitor Properties dialog
• In the Apply this Action Policy: dropdown
o Select (Create Action set for this device only) o Click the add button
• In the Action Builder dialog
o Select an action from the Action Library: dropdown Select W3 Service Restart
o Execute the action on the following state change: Select Down at least 2 min
o Click OK • Click Finish
Close Device Properties
16-5. Verify Applied Actions
On your App Server • Stop the World Wide Publishing Service again in Windows Services
Manager • Return to WhatsUp Gold Web Interface
o Clear all filters in the My Network Map • After two minutes (plus the web interface interval), you should see the
web alarm action trigger o Dismiss Web Alarm
• Return to Windows Services Manager
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o Click the Refresh button
o Verify World Wide Web Publishing Service has restarted
• Log back into Web mail
o mail.wugtng.com (your student ID and Training as the password)
o Verify State change emails were sent Remember the up email will not be sent until the next polling period
16-6. Add Recurring
Action Back in the WhatsUp Gold Web Interface
• Click the SETTINGS menu • Mouse over Scheduled Activities • Select Recurring Actions
• Click the + to add a new recurring action
• In the Add Recurring Action – General dialog
o Recurring action name: Devices Still in Maintenance Mode o Select an Action: drop down
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Select Devices in Maintenance Mode
• Click Next>> • In the Add Recurring Action – Schedule dialog
o Check Enable Schedule o Select Weekly o Time: 08 00 o Check Thursday (Tomorrow)
• Click Finish • Close Recurring Actions Library
You have completed Lab 16 – More Actions.
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Lab 17 Add Application Monitoring Actions 17-1. Add and edit and
email action • Click on the Settings Menu • Mouse over Application Monitoring • Click on Application Monitoring Actions and Policies
• In the Actions section (bottom half of the library) • Click the plus • select E-mail
• In the Edit Action dialog
o Name: Application Notification Email o Description: E-mail action for application notifications o Configuration Tab
• Mail from [email protected]
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o Mail Content Tab • Notice the difference in the percent variables as compared
to those used in WhatsUp Gold Actions
• Click Save
17-2. Add Blackout Policy • In the Blackout Policies section (very bottom of the screen) • Click Blackout Policies to expand the section
• Click the plus • In the New Blackout Policy dialog
o Name: Weekends o Description: Blackout policy to stop actions on nights and
weekends o Blackout all of Sunday and Saturday
o Click Save
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17-3. Add Application Action Policy
• In the Action Policies section (top part of the library) • Click the plus • In the Edit Action Policy dialog
o Name: AppMon Email Action Policy
o In the State Transition Rules box
Select the Up tab Uncheck Maintenance and Unknown states to disable
them For the Down and Warning states, set the For at least
settings to 2 minutes o In the Action Rules section
Click on Add action rule
In the Action column, select Application Notification
Email Policy In the Blackout policy column, select Weekends
Click the save button (at the end of the row, make
sure it has the √ on the button)
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o In the State Transition Rules box Select the Down tab Ensure that all four states are checked in the Active
column o In the Action Rules section
Click on Add action rule In the Action column, select Application Notification
Email Policy In the Fire after (minutes) column
• Enter 2.00 In the Blackout policy column, select Weekends Click the save button
o Under the Action Rules table
Place a checkmark in the Repeat last action checkbox Repeat every 30 minutes
o In the State Transition Rules box
Select the Warning tab Ensure that all four states are checked in the Active
column
o In the Action Rules section Click on Add action rule In the Action column, select Application Notification
Email Policy In the Fire after (minutes) column
• Enter 2.00 In the Blackout policy column, select Weekends Click the save button
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• At the bottom of the Edit Action Policy Dialog
o Click Save to save and close the dialog
17-4. Apply Action Policy
to our IMail Application
• Click the SETTINGS menu • Mouse over Application Monitoring • Select Application and Profile Setup
• In the Application Profile Tree o Expand the Ipswitch Messaging tree o Expand the Training IMail Server 12.5.x tree o Select the Training IMail Server 12.5.x on APM-IMAIL instance
• On the Training IMail Server 12.5.x on APM-IMAIL Profile page, o Locate the Action Policy
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o Select AppMon Email Action Policy in the drop down
o Scroll down to the bottom of the page o Click Save and close.
• Close the Application Monitoring profiles page • Click on Analyze
o Mouse over Dashboards and select Application Monitoring.
• Verify you are filtered on All Applications and today, at the top of the
dashboard
17-5. Notify your
Instructor you have completed above steps.
• In WebEx, please use the green checkmark to indicate you are at this step.
• Please wait for the rest of the class to arrive at this step.
• Please do not proceed until instructed to do so.
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17-6. Verify Application Policy worked correctly
• When the Application State Summary changes
o Log into your Web mail o Verify Notification was sent indicating the state of you
Application. o You may also verify the running Action Policies on the
Application Running Actions Report
NOTE: The notification will not file until after the time which it was set in the notification policy you created.
You have completed Lab 17 – APM Actions
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Lab 18 Add Action Policy 18-1. Add an Action Policy • Click the SETTINGS menu
• Mouse over Actions & Alerts • Select Actions and Polices
• In the Action Policies section at the top o Click the plus
• In the New Action Policy Window o Policy Name: Escalation Policy
o Click Add... o In the “Select an action from the Action Library:” drop down
Select Default Web Alarm o In the Execute the action on the following state change: drop
down Select Down at least 2 min
o Check the Repeat Action o Repeat every 20 minutes
o Click OK
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o Click Add... o Select: Select an action from the Action Library o In the “Select an action from the Action Library:” drop down
Select Primary IT o In the Execute the action on the following state change: drop
down Select Down at least 2 min
o Check the Repeat Action o Repeat every 20 minutes o Click OK
o Click Add... o In the “Select an action from the Action Library:” drop down
Select Primary IT o In the Execute the action on the following state change: drop
down Select Up
o In the Only if the following state was reached: Select 2 minutes – (Down at least 2 min)
o Click OK
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o Click Add... o In the “Select an action from the Action Library:” drop down
Select Secondary IT o In the Execute the action on the following state change: drop
down Select Down at least 20 min
o Click Blackout Schedule button In the Weekly Blackout Schedule dialog
• Click Add
• In the Add Weekly Schedule dialog o Start time: 00:00 o End time: 00:00 o Check Sunday and Saturday
o Click OK • Click OK
o Check the Repeat action: checkbox o Repeat every: 20 minutes o Click OK
• Click OK to save to close the New Action Policy Window • Close the Actions and Policies window
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18-2. Apply Action Policy to our Apps Server
On the My Network Map • Filter the Map by
o StudentID (ex. St01) o Click Name/IP
• Select app server • On Device Information Card
o Click Device Properties Icon
• Click the Actions Tab • Click the Edit link to the right of the Apply the following Action Policy
• In the Choose Action Policy dialog
o Select Escalation Policy in the Action Policy: dropdown
o Click OK Notice the Escalation Policy is now displayed under the Apply the following Action Policy
Also, notice the Actions in the list reflect those from the action policy
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18-3. Verify Applied Actions
On your App Server • Open the Windows Service manager by
o clicking the Start Button o Then type Services.msc o Click on the Services Icon that appears below the search box
• In the Services manager o Scroll to the bottom of the services list o Select the World Wide Publishing Service o Click Stop Service
• Return to WhatsUp Gold Web Interface
o Clear all filters from the My Network Map • After two minutes (plus the web interface interval), you should see a
large popup window on your screen, as the web alarm action triggers
• Click the Dismiss button on the Web Alarm • Go into the web mail
o Verify Down Notification was sent • In Windows Services Manager
o Verify World Wide Web Publishing Service Restarted • Back in Web Mail
o Verify Up Notification was sent • Return to WhatsUp Gold Web Interface
You have completed Lab 18 – Action Policies.
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Lab 19 Configure and Test Alert Center 19-1. Create a Notification
Policy In the Setting menu
• Mouse over Actions & Alerts • Select Alert Center Libraries
• In the Notification Policies Library (second area down)
o Click the + button to add a new Notification Policy o In the New Alert Center Notification Policy window
Name: Alert Center Notification Policy Description: Notification Policy for Alert Center In the “Select which notifications will be delivered by
each step of this policy:” • Check Step 1, 2, & 3 for the Passive
notification • Check Step 2 & 3 for the Secondary IT
notification Under the Escalation Steps
• Step 2 begins 30 minutes after the notification starts
• Step 3 begins 60 minutes after the notification starts
• Place a check in the box in front of Repeat step 3
• Repeat step 3 every 30 minutes until the notification is stopped
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19-2. View Logical timeline of alerts
• View Logical timeline of alerts o By clicking the graph in front of Show me a graph of this
notification Policy
• This depicts the logic this Policy
o Graphically displaying the built in escalation policy
• Click Return button
19-3. Save Alert Center Notification Policy
• Click Ok to Save and close Notification Policy
19-4. Create Threshold for Windows Events
Verify you are still in the Alert Center Libraries, if not • Go to Settings: Actions & Alerts: Alert Center Libraries • At the Top of the Alert Center Libraries page, In The Threshold Library • Click the + button to add a new Threshold • Select Windows event in the drop down of the Select Threshold type
dialog
• In the New Windows Event Log Threshold window
o Name: Excessive Failed Logons o Windows Event Log Type: Select Failed Logon o Number of events exceeds 3 o in the past 10 minutes o Devices to Monitor
Will remain at ”Monitor all devices sending Windows events be default”
o Notification Select Alert Center Notification Policy
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o Threshold Check Check threshold every 2 minutes Automatically resolve items no longer out of threshold
checkbox unchecked
o Click OK to save this threshold o Close the Alert Center Threshold Libraries window
19-5. Create excessive windows events on WUG Server
• If the WUG server RDP Session is still open o log off of the to close the session
• Double click on the WUG RDP shortcut on your desktop • When it Opens
o Click Use another account
Username: .\Administrator DO NOT ENTER A PASSWORD
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o Click OK
• Repeat last step three more times so you will have failed to log in 4 times
• Click Cancel 19-6. View the results • Return to the WhatsUp Gold Web interface
• Click Analyze: Dashboards: Alert Center
• Filter the Dashboard by clicking View: Out of Threshold
• Click on the Excessive Failed Logons in the list of thresholds on the left
hand side to view the contents.
NOTE: It may take a minute or so to get the first result
• In the Excessive Failed Logons threshold window
o Click on the action menu to the left of the WUG server name and select Item Details
• In the Alert Center Item Details window
o In the Update item(s) section Select Resolve in the Drop down Select Apply to this Item Update Comments:
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• This was a test only
o Click OK
You have completed Lab 19 - Alert Center configuration and testing
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Lab 20 Creating Dashboards 20-1. Open Home
Dashboard In the WhatsUp Gold Web Interface Click Analyze Make sure Dashboard are selected Select Home Dashboards
Go through each of the default Home dashboard views
20-2. Create New
Dashboard View In the Home Dashboard screen
• Click the action menu to the right of the Overview tab o Click Add View o Then select empty view
In the Settings Dialog
o View Name: NOC o Columns: 3 o Description: Network Operations Center Dashboard
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20-3. Add Reports On the right under Add Reports Click on the arrow in front of Application Monitoring
o Click the action menu to the right of State Summary and select Add to Header (or you can drag and drop)
Click the Arrow in front of Devices o Click the action menu to the right of Map View and select add
to column>Column 1 (or you can drag and drop)
o In the Map View you just added Click My Network to expand and then click browse
In the Select Dialog • Click Wireless-n-Virtual • Click Apply
Click the Arrow in front of Troubleshooting o Click the action menu to the right of Group Status and select
add to column > Column 2 (or you can drag and drop)
o Click the action menu to the right of Down Active Monitors
and select add to column > Column 3 (or you can drag and drop)
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Click the Arrow in front of System Info o Click the action menu to the right of Threshold Summary and
select add to column > Column 3 (or you can drag and drop)
Click the Arrow in front of Wireless
o Click the action menu to the right of Wireless Bandwidth and select add to Footer (or you can drag and drop)
• Now adjust the sizing of the reports on the dashboard to your liking
You now completed Lab 20 - Creating Dashboards.
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Lab 21 Wireless 21-1. Open Wireless
Client Report In the WhatsUp Gold Web Interface Click Analyze Mouse over Wireless Select Wireless Clients
21-2. View Historical Data In the Wireless Clients report
• Review the information in the report
• Click on a wireless client o This takes you to the client details report o Review the report and the information seen
Hovering over the band with report gives you additional information
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21-3. View Wireless Dashboard
In the WhatsUp Gold Web Interface Click Analyze Click Dashboards Scroll down and select Wireless Monitoring
o Review the 3 dashboards for Wireless
You now completed Lab 21 - Wireless.
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Lab 22 APM Dashboard 22-1. Explore the
dashboard In the WhatsUp Gold Web Interface
• Click Analyze • Click Dashboard • Select Application Monitoring
Verify all your apps are in the Up State
22-2. Place Application in Maintenance
In the WhatsUp Gold Web Interface • Click Settings • Select Application Monitoring • Select Application and Profile Setup
o In the Application and Profile Setup dialog o Expand Microsoft IIS o Click Training IIS to highlight o In the right hand side check the box in front of Training IIS on
APM-IMail o Click the for Selected Drop down o Select Put in Maintenance
22-3. View current and historical status
In the WhatsUp Gold Web Interface • Click Analyze • Click Dashboard • Select Application Monitoring
o Notice both IIS and IMail are now both in maintenance
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22-4. Remove device from maintenance
In the WhatsUp Gold Web Interface • Click Settings • Select Application Monitoring • Select Application and Profile Setup
o In the Application and Profile Setup dialog o Expand Microsoft IIS o Click Training IIS to highlight o In the right hand side check the box in front of Training IIS on
APM-IMail o Click the for Selected Drop down o Select End Maintenance o Click the to close Application and Profile Setup
You now completed Lab 22 - APM Dashboard.
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Lab 23 Device Dependencies 23-1. Open monitor setup
for TrainingSwitch1 In the My network Map
• Click on the filter Icon • In the Filter Text box type: TrainingSwitch1 • Click Name/IP • There should be 1 device showing
o select the Training Switch1 o In the Device Information Card
Click the device properties Icon 23-2. Add Up Dependency In the Device Properties of the TrainingSwitch1.wugtng.com
• Click the Polling tab
• On the right hand side click the Configure Polling Up Dependency Button
• In the ‘Up” Dependency for Device: TrainingSwitch1.wugtng.com
dialog o Place the off toggle to On
o Click the Select a Device dropdown
Select Browse
o In the Select dialog Click on All routers (dynamic group) Select TrainingRouter2 on the right hand side Click Apply
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o In the Active Monitor Selection section o Place a check in front of Ping
o Click OK
• Click the X to close the device properties dialog and return to the map 23-3. Review the
dependency overlay In the My network Map
• Click the filter Icon • Click Clear all • Click on the Dependency and link status overlay
o Did you notice the dependency arrow
23-4. Put TrainingRouter2
in Maintenance Still in the my network Map
• Right mouse click on TrainingRouter2 to bring up the context menu • Select Start Maintenance Mode
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23-5. Review results Look at the network Map • Did you notice TrainingSwitch1 is now Unknown?
23-6. End Maintenance In the Map
• Right Click TrainingRouter2 • Select Stop Maintenance Mode
23-7. Review Results Look at the network Map
Did you notice TrainingSwitch1 is now Up?
23-8. Set Root Dependency In the Map • Find the main router TrainingCore.wugtng.com and select it • Using the action menu on the Device Info Card or the right mouse click
action menu o Select Set as Dependency Root
o Click OK in the Confirm set dependency root dialog
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23-9. Review results Look at the network map • View the map, ensuring the Dependency and Link Status overlay is still
enabled o Notice all devices now have an Up Dependency centering on
the root device
23-10. Put TrainingCore in Maintenance
Still in the my network Map • Right mouse click TrainingCore.wugtng.com • Select Start Maintenance Mode
23-11. Review results Look at the network Map
• Notice All devices are now Unknown?
23-12. End Maintenance In the Map
• Right Click TrainingCore.wugtng.com • Select Stop Maintenance Mode
23-13. Review Results Look at the network Map
Did you notice all devices are now Up?
You now completed Lab 23 - Device Dependency.
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Lab 24 Compare Configurations 24-1. Add SSH Credentials • Click Settings Menu: Libraries: Credentials
• In the Credential Library
o Click the o Select SSH
o In the Add SSH dialog
Name TngSSH Description: SSH credentials to be used in the ITE Username: Admin Password: Training Confirm Password: Training Enable Password: Training Confirm Enable Password: Training Port: 22 Timeout (seconds): 10 Click Save
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• Back in the map or list view select TrainingSwitch1 o You can filter or select the device that has the dependency
• In the Visual Credential Library o Highlight TngSSH o Click Apply to Selected Devices
o Click Yes to assign credentials
24-2. Create task to back
up Startup config • Click the SETTINGS Menu • Select Configuration Management • Select Task Library
• In the Configuration Management Task Library Dialog
o Click the + o Select Schedule
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o In the New Schedule Task dialog Name: Startup Config Backup Description: Task to back up the startup config of a
cisco switch Script: Backup Startup Config Expand Devices by clicking the > Click the + Select Devices
In the Select dialog • Scroll down • Select TrainingSwitch1 • Click Apply
Click OK, to Save the Task 24-3. Create task to back
up Running config Back in the Configuration Management Task Library Dialog Click Startup Config Backup to highlight Click the Copy icon
In the New Schedule Task dialog
o Name: Running Config Backup o Description: Task to back up the Running config of a cisco
switch o Script: Backup Running Config
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****Important make sure you select Backup Running Config
o Click OK, to Save the Task
Click the X to close the Dialog
24-4. Run Tasks In the My Network, TrainingSwitch1 should be selected If not select it In the information card
o Click the properties Icon o Click on the Tasks Tab of the device properties dialog o Under Tasks using this device
Highlight Startup Config Backup Click Run Now
Click Yes to Confirm
Once the task is complete click Close
Highlight Running Config Backup Click Run Now Click Yes to Confirm Once the task is complete click Close
o Close the dialog 24-5. View Results Reopen the device properties
Go back to the Tasks tab to see the backups Highlight both saved backups under Archives saved for this device
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Click Compare o In the Archive Compare
You will notice it found a difference between the Startup and Running Configurations
If there are more than one detected difference • Use the arrows move you through the
differences
o Click Close to return to device properties o Click the to return to the My Network Map
You now completed Lab 24 – Compare configs
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Lab 25 Audit on a Policy 25-1. Crete new
Configuration Policy
In the Web Interface • Click the SETTINGS menu • Mouse over Configuration Management • Select Policy Library
o Note it will list the default System polices already available. o You may edit or copy these but they cannot be deleted
• In the Configuration Management Policy Library
o Click the to add a new policy o In the New Policy Dialog
Name: Unauthorized SNMP Community Description: Checks for any unauthorized SNMP
community strings Expand the Exclude Patterns by clicking the > Click the to add new Pattern In the Exclude Pattern dialog
• Pattern: snmp-server community (?!Training) • Description: Fails if the community string
Training exist • Regex Box checked • Ignore Case leave unchecked
• Click OK
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• Click OK to save
25-2. Audit Device’s configuration
In the Configuration Management Policy Library Click to highlight the new policy, Unauthorized SNMP Community
string Click Audit now
In the Config Management Policy Audit dialog o Click the add button to add a Device
o Select Devices
o Scroll down and select TrainingSwitch1
o Click Apply
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o Select TrainingSwitch1 in the list that was just added
o Audit: All Archives o Archive Key: All o Click Audit
o Under Audit Current Results
Highlight the result Then click View
o In the Archive Policy Audit dialog: Archive section Click on the Archive column to view the results
(Note: you may have to click it twice)
25-3. View results When you are finished reviewing the results click the X to close
Then click close to close the audit screen Click x to close the Policy library properties
You now completed Lab 25 - Audit on a Policy.
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Lab 26 Alert on Configuration Change 26-1. Add an alert on
your back up task In the Web interface
• Click the SETTINGS menu • Select Configuration Management • Select Task Library
• Highlight Running Config Backup • Click to edit • In the Edit Schedule Task dialog
o Expand Threshold (disabled) by clicking the > o Check Enable this threshold o Threshold Name: Switch-Running Config Change o Check Detects Configuration Changes on a Device
o Click OK to save and close
• Click the X to close the library
26-2. Crete password task
Open the credentials library • Click the + to add credential • Select SNMP v2 • In the SNMP v2 dialog
o Name: <studentID> Ex st01
o Description: Temp Community string to test Configuration manager
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o Read community: <studentID> Ex st01
o Click Save • Click Settings > configuration manager > Task library
o Click + o Click Password
o In the dialog Name: Add Student Credential Description: Task to add student ID as a community
string Expand Devices by clicking >
• Click plus and add TrainingSwitch1 Expand Details (Add SNMP credential) by clicking the >
• Change only Credential to add: <studentID>
Click OK to save
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26-3. Modify configuration
In the Task Library • Highlight Add Student Credential and click Run Now
o Click Yes to Confirm o Close when finished
26-4. Run backup task In the Task Library
• Highlight Running Config Backup and click Run Now o Click Yes to Confirm o Close when finished
• Click x to close library
26-5. View Results In the Device Information card for TrainingSwtich1 • Click Properties • Click Tasks Tab • Highlight the 2 Running Config Backups • Click Compare
• View results
• Click analyze > Dashboard > Alert Center
o Resolve alert on Switch Configuration o Close Alert Center
You now completed Lab 26 – Alert on Config
