Training and Consulting · Training Courses Industrial Consulting Experienced instructors and consultants provide customised solutions to make your employ-ees and your company success-ful

Training and Consulting

Range of courses for 2011

www.festo-didactic.com

Online booking: www.festo-tac.com

Technology, Organisation,

People.

The perfect interplay of these

main factors is essential in order

to successfully put knowledge

into practice at a company.

These factors lay the founda-

tions for top performance and

financial success.

The Festo Competence Model

combines social, logistical and

technical skills to form a suc-

cess-oriented model for initial

and further training.

2

3

Topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page

Course Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Organisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4

“Ideas are only as good as their

practical and successful imple-

mentation,” said Dr. Kurt Stoll

once.

In the case of training activities,

this means that training must be

tailored closely to your require-

ments in order to ensure suc-

cessful implementation.

The basis for this is professional

consultancy and precise deter-

mination of your requirements.

This has been the principle be-

hind the development of our

new range of training and con-

sultancy services, which com-

prise everything from an analy-

sis of training needs through

to public seminars and in-house

training programmes, offering

the right solution for every

need.

In view of the ever-increasing

competitive pressure faced by

companies today, lean produc-

tion systems, reduced downtime

and increased machine availa-

bility are vital prerequisites for

long-term success. This success

can be achieved only if improve-

ments in production and admin-

istration are codified into stan-

dards at regular intervals and

further improved. For this pur-

pose, companies need staff who

are able to recognise potential

for optimisation in a timely

fashion, no matter whether this

relates to communication,

organisation or technology.

As an experienced and strong

partner, we can help you to pre-

pare your staff and your compa-

ny to meet these challenges of

the future.

This catalogue describes our

complete range of training and

consulting services. A new inclu-

sion is the area of process

automation, for which we have

developed a comprehensive

range of services. You will also

find an overview on page 10 – 13

which shows the target groups

to which our services relate.

This will help you to select the

right courses for your staff.

We would be delighted to be

allowed to offer you support in

dealing with the challenges fac-

ing your business and hope that

this catalogue will be the first

step towards successful train-

ing.

5

Sustainable commitment to people and technology

Festo AG

Global player in

Automation and Didactic

12,800 people worldwide are

working towards innovative

advances in the production of

capital and consumer goods.

This reflects Festo’s philosophy

of full partnership and close

proximity to more than 300,000

customers in over 200 indus-

tries, realised via 250 Festo

locations and 56 national Festo

companies.

The focus of all activities is on

people and technology. From its

foundation, Festo has seen itself

as a strong partner and an inte-

gral component of societies and

business worldwide.

6

Training Courses

Industrial Consulting

Experienced instructors and

consultants provide customised

solutions to make your employ-

ees and your company success-

ful. Furthermore the results are

clear and sustainable

Methods and formats

Training Courses

Approx. 42,000 course parti-

cipants per year attend more

than 2,900 courses. Modular

and quality-assured training

content in over 39 languages.

Industrial Consulting

Projects in the areas of:

– Procurement and logistics

– Product development

– Lean production

– Competence Management

Innovation and productivity begins with training and consulting

7

Courses, workshops,

best-practice events and

corporate strategy games

Public or in-house – the focus is

always on hands-on experience

using actual products in learn-

ing factories.

Rapid implementation in daily

practice is a key quality crit-

erion, since individual learning

success can be measured.

Training content

Technology

– Pneumatics, hydraulics

– Manufacturing automation

– Control engineering

– PLC technology

– Robotics

– Sensors

Organisation

– Process optimisation

– Pull production

– Equipment efficiency and

setup optimisation

– Value-stream analysis

– Target engineering

– Customer centricity

People

– Problem-solution processes

– Moderating teams

– Efficient communication

– Intercultural competence

– Management skills

A hands-on approach to learning

Trainings

8

TPM

Total Productive Maintenance

Making the best possible use of

production plants: we jointly

track the progression of a prod-

uct through your company, with

the ongoing goal of keeping the

procedure efficient and avoiding

wastefulness. For this process,

experienced consultants employ

methods and tools that are the

best of their kind worldwide and

used by Festo.

TPM methodology drastically

improves the overall effective-

ness of existing systems by

means of integral approaches

and the involvement of all

employees.

Principles

– Usage of sturdy, tried-and-

tested processes

– Complete elimination of errors

and malfunctions

– Identification and resolution

of the true causes of problems

– Optimisation of all process

factors

– Close communication with

machine operators

– Cleanliness, order, discipline

and standardisation as the

basis for quality

Benefits and results

– Improvement in the

qualification of all employees

– Increase in machine efficiency

by up to 40%

– Reduction in errors and rejects

by up to 90%

– Reduction in unexpected

machine downtime

by up to 90%

– Practically no accidents

Format: workshop and project

in the company.

Adding value

Consulting

9

Training Course Overview

10

Training Courses

Technology, Organisation, People

Valves in Process Automation – Introduction

Valves in Process Automation – Specialist

Explosive Safety – Introduction

Explosive Safety – Specialist

Safety integrity level (SiL) to IEC 61508 – Fundamentals

Safety integrity level (SiL) to IEC 61508 –Specialist

Symbols in PA ISA-based (P&ID; PFD; BFD) – Introduction

Symbols in PA ISA-based (P&ID; PFD; BFD) – Advanced

Closed Loop Control – Optimising settings

Practical Mastery of Closed Loop Control

Principals of industrial Measurement & Instrumentation - Introduction

Principals of industrial Measurement & Instrumentation

Modern Process Automation – Executive Summary

Industrial Pneumatics

Industrial Electro-Pneumatics

PLC programming

Troubleshooting and maintenance of pneumatic systems

Effective maintenance of pneumatic systems

Effective problem solving techniques

Energy-efficient design of pneumatic systems

Safety in Pneumatics

Industrial Hydraulics

Industrial Electro-Hydraulics

Troubleshooting industrial hydraulics

Proportional hydraulics

GRAFCET – The new process description

Introduction to Mechatronics

Mastering the basics of Servo Drives

SYNCHRO - Lean Manufacturing

KANBAN - Pull production control

SMED - Reducing set-up time with SMED

TPM - Maintenance strategies and TPM

FLOW - Efficient production processes and layout

Train-the-Trainer

Service Ambassador - Communication skills for service engineers

Team based problem solving and process-FMEA

Training Courses

VALVE PA 1

VALVE PA 2

EX PA 1

EX PA 2

SIL PA 1

SIL PA 2

ISA PA 1

ISA PA 2

CONTROL PA 1

CONTROL PA 2

INST PA 1

INST PA 2

PA-COMPACT

P111

EP211

E311

P121

EM-PEP

EM-PST

DESIGN1

DESIGN2

H511

EH611

H521

PH711

GRAFCET

AUT 211

E831

SYNCHRO2

KANBAN

SMED

TPM

FLOW

TTT

SA1

TEAM-PST

Technology

565674

565673

565676

565675

565678

565677

565680

565679

565681

565682

565683

565684

565685

559395

559396

559390

559417

559391

559392

559448

559449

559451

559452

565671

562553

Organisation

561209

559423

559425

559428

599413

People

559442

560278

559418

Course CodeOrder Number

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Target Groups

Target Groups

Opterators Maintenance Design/

Engineering

Trainer Management Operators

Fields – Process –

Laboratory

Maintenance

Process –

Engineering

Trainer/

Consultant

Design/

Engineering

Management

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Factory Automation

End User/OEM

Process Automation

End User/EPC, OEM, System Integrator

Technology

VALVE PA 1

VALVE PA 2

EX PA 1

EX PA 2

SIL PA 1

SIL PA 2

ISA PA 1

ISA PA 2

CONTROL PA 1

CONTROL PA 2

INST PA 1

INST PA 2

PA-COMPACT

P111

EP211

E311

P121

EM-PEP

EM-PST

DESIGN1

DESIGN2

H511

EH611

H521

PH711

GRAFCET

AUT 121

E831

Organisation

SYNCHRO2

KANBAN

SMED

TPM

FLOW

People

TTT

SA1

TEAM-PST

Course Code

Triple skills

Experience

For over 40 years, we have been

providing support for all devel-

opment stages of automation

technology. Our seminars use

the latest technology.

Close collaboration with our

parent company ensures access

to the latest machines and sys-

tems, while our trainers have

first-hand expertise.

Innovation

We place tough demands on

our training. At our seminars,

you will notice the difference

compared to other training pro-

viders. We provide new answers

to long-standing questions that

help you to make decisive steps

in your company plans.

Vision

Our trainers are active in their

trade, and know the areas of

work of your participants.

This knowledge extends beyond

purely technical requirements

to questions concerning topics

such as Just in time, TPM and

Kanban.

Technology

13

Process Automation

Valves in process automation – Introduction

VALVE PA 1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course gives you an overview of process valve technology and of selecting the right valve for the right

application with the economical drive system. It also provides an overview of international standards and

an introduction to the basic streamline principles.

FA: N/A

PA: Field-Process-Laboratory Operators

• Overview of design and function of process valves

• Material selection for media, process and process valve

• Testing and certification requirements of process valves (such as works test certificate)

• Basic principles of process valve actuating systems (manual, hydraulic, electric and pneumatic)

• Reading and interpreting basic process valve symbols

• Influence of international regulations on the process valve selection (AWWA; API etc.)

The participant:

• can select, assemble, and test basic process valve installations

• can maintain and troubleshoot basic process valve installations

• can identify and describe the construction, design features, and operation of the

standard process valve types

• can read technical specifications and identify graphical symbols for process valves

• knows the role of process valve actuation – manual, hydraulic, electric and pneumatic

• is aware of innovative developments and current trends in process valve automation products and

their application

Basic technical understanding

1 day

565674/EUR xxx

We are happy to adapt this course to your industry-specific needs.

Online booking: www.festo-tac.com14

Technology

VALVE PA 2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course provides you with insight into process valve technology, including valve/drive selection

based on materials and standards, and taking cavitation into account. It also gives you an understanding

of entire valve control systems.

FA: N/A

PA: Field-Process-Laboratory Operators, Process-Engineering Maintenance, Design/Engineering,

Trainer/Consultant

• Overview of design and function of process valves, taking international standardisation into account

• Physical principles and material selection related to media and process valves

• Testing and certification requirements of process valves (such as works test certificate)

• Cavitation – what is cavitation, how to avoid cavitation damage with specially designed

valve types

• Principles and selection of process valve actuation (manual, hydraulic, electric and pneumatic)

• Reading and interpreting process valve symbols

• Influence of international regulations on the process valve selection (AWWA; API etc.)

• SIL regulation (Safety Integrity Level), explosive safety and the influence on the process valves

The participant:

• can select, assemble, and test complex process valve installations

• can maintain and troubleshoot complex process valve installations

• can identify and describe the construction, design features, and operation of process valves

• can interpret technical specifications and data relating to process valves and systems

• can identify and explain graphical symbols for process valves

• can perform simple calculations of pressure, flow and force

and

• knows the role of process valve actuation – manual, hydraulic, electric and pneumatic

• knows how to prevent cavitation damage

• knows innovative development and current trends in process valve automation products and

their application


4 days

565673/EUR xxx


Valves in process automation – Specialist

Process Automation

Online booking: www.festo-tac.com 15

Technology

Process Automation

Explosive safety – Introduction

EX PA 1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course gives you an overview of standards-based explosive safety with risk analysis and the

operation/maintenance of electrical and mechanical installations. It also covers conformity with CE mark,

explosive safety documentation and explosive safety in other countries.

FA: N/A

PA: Field-Process-Laboratory Operators, Process-Engineering Maintenance, Design/Engineering

• Explosive safety fundamentals EN 60079, EN-1127, EN-13463, IEC61241 + appropriate guidelines,

function and duties, selection and qualification, ATEX Directive 94/9/EC

• Process safety management

• Process hazards analysis with risk management

• Documentation and approvals

The participant:

• can understand and use EU guideline 94/9EG + dedicated guidelines

• knows explosive safety – function and duties, selection and qualification

• knows fundamentals of technical explosive safety – electrical & mechanical

• knows appropriate legal regulations and responsibilities of the operator / owner

• knows relevant standards (ISO/DIN/AWWA/ANSI ….)

• know accreditation and relevant guidelines (German Lloyd, FDA ….)

• can assist with operational explosive safety

• can assist with the implementation of an operational explosive safety concept

• can read, understand and verify EX documentation

• can communicate with internal and external bodies


1 day

565676/EUR xxx



Technology

EX PA 2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course gives you an insight into standards-based explosive safety and explosion protection with

risk analysis and operation/maintenance of electrical and mechanical installations. It also covers the

development of explosive safety rules for machines, equipment and switchgear, conformity with the

CE mark, explosive safety documentation as well as explosive safety in other countries.

FA: N/A

PA: Trainer/Consultant

• Explosive safety fundamentals EN 60079, EN-1127, EN-13463, IEC61241- plus appropriate guidelines,

function and duties, selection and qualification

• ATEX Directive 94/9/EC, IECEex, UL-Aex ...

• Process safety management, risk management

• Process hazards analysis

• Implementation of a explosive safety management

• Documentation and approvals

The participant:

• understands and can use EU guideline 94/9EG + dedicated guidelines

• knows explosive safety – function and duties, selection and qualification

• knows fundamentals of technical explosive safety – electrical & mechanical

• knows appropriate legal regulations and responsibilities of the operator / owner

• understands the reaction and properties of materials, chemicals and mixtures in gas and dust areas

• knows / understands relevant standards (ISO/DIN/AWWA/ANSI ….)

• can perform accreditation and relevant guidelines (German Lloyd, FDA ….)

• can organise and develop operational explosive safety measures and implement them in operational

concepts

• can develop / form EX documentation and initiate approvals

• can communicate with internal and external bodies

• is familiar with the framework, definitions, systems, hardware and software requirements


4 days

565675/EUR xxx


Explosive safety – Specialist

Process Automation


Technology

Safety Integrity Level (SIL) to IEC 61508 – Fundamentals

SIL PA 1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course enables you to understand what SIL is and learn about several different methods to

determine Safety Integrity Levels and the selection of appropriate technologies for safety applications

based on Safety Integrity Level procedures (SIL IEC-61508).

FA: N/A

PA: Field-Process-Laboratory Operators, Process-Engineering Maintenance, Design/Engineering

• IEC 61508 guideline + dedicated guidelines, function and duties, with the fundamentals of SIL

• Impact of manual testing, automatic diagnostics and redundancy on overall system performance

• Overview of accreditation under relevant guidelines and standards

• Overview of operational organisation of the appropriate Safety Integrity Level

• Documentation under Safety Integrity Level aspects

The participant:

• understands the IEC-61508 guideline and dedicated guidelines

• can assist with a risk management in accordance with IEC-61508 regulations and standards

• understands the safe electrical control chain

• knows the classification of safety levels such as limitation of damage, protective devices

• understands safety lifetime cycles and the individual Safety Integrity Levels (SIL) of safety related

systems

• has an overview of the framework, definitions, systems, hardware and software requirements


1 day

565678/EUR xxx


Process Automation


Technology

SIL PA 2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course enables you to develop and understand to utilize several different methods to determine

Safety Integrity Levels and to select appropriate technologies for safety applications based on a required

performance. It also covers the impact of manual testing, automatic diagnostics and redundancy of field

devices on overall safety system performance.

FA: N/A

PA: Consultant/Trainer

• IEC 61508 guideline + dedicated guidelines, function and duties, selection and qualification with the

fundamentals of SIL taking into account the impact of manual testing, automatic diagnostics and

redundancy on system performance

• Accreditation under the relevant guidelines and standards

• Operational organisation of the appropriate Safety Integrity Level

• Implementation of a Safety Integrity Level concept

• Documentation under Safety Integrity Level aspects

The participant:

• understands and can use the IEC-61508 guideline and dedicated guidelines

• can develop SIL analysis with various methods based on failure mode and redundancy

• can assess risk management in accordance with IEC-61508 regulations and standards

• can systematically allocate probabilities of failure in accordance with SIL

• can calculate and evaluate the safe electrical control chain

• can classify safety levels such as limitation of damage, protective devices

• can consider the safety lifetime cycles and individual Safety Integrity Levels (SIL) of systems

• is familiar with the framework, definitions, systems, hardware and software requirements


3 days

565677/EUR xxx


Safety Integrity Level (SIL) to IEC 61508 – Specialist

Process Automation


Technology

ISA-based symbols in PA (P&ID, PFD, BFD) – Introduction

ISA PA 1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course gives you an overview of ISA-based symbols used in process automation. It also provides an

overview of basic streamline principles, enabling you to understand the entire process control system in

your company. (ISA = The Instrumentation, Systems and Automation Society)

FA: N/A


• Symbols and standards for the relevant industry segments

• Schematics of functional relationship of piping, instrumentation and system equipment

components

• Schematics of the processing system

• Schematics of the main process

• Reading process component symbols

• Influence of international regulations

The participant:

• knows the symbols used in process automation such as valves, instruments etc.

• can read Piping & Instrumentation Diagrams (P&ID)

• can read Process Flow Diagrams (PFD)

• can read Block Flow Diagrams (BFD)

• can identify and explain graphical symbols for process valves, instruments, piping etc.


1 day

565680/EUR xxx


Process Automation


Technology

ISA PA 2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course provides you with an insight into the ISA-based symbols used in the process automation.

It also familiarises you with the basic streamline principles enabling you to understand the entire process

control system in your company. (ISA = The Instrumentation, Systems and Automation Society)

FA: N/A

PA: Process-Engineering Maintenance, Design/Engineering, Trainer/Consultant

• Symbols and standards for the relevant industry segments

• Schematics of functional relationship of piping, instrumentation and system equipment components

• Schematics of the processing system and diagrammatic representation of main processes

• Reading and interpreting process component symbols

• Influence of international regulations

The participant:

• understands and knows all the symbols used within the process automation such as valves,

instruments etc. Plus guidelines + dedicated guidelines

• can use and develop Piping & Instrumentation Diagrams (P&ID)

• can use and develop Process Flow Diagrams (PFD)

• can use and develop Block Flow Diagrams (BFD)

• can identify and explain graphical symbols for process valves, Instruments, piping etc.


2 days

565679/EUR xxx


ISA-based symbols in PA (P&ID, PFD, BFD) – Advanced

Process Automation


Technology

Closed Loop control – Optimising settings

CONTROL PA 1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

In this course you will master the principles of automatic process control and the operation of the

feedback loop to include proportional, integral and derivative control modes. It also covers concepts

of cascade, ratio, and feed forward control as well as controller tuning methods.

FA: N/A


• Operation of the components in a closed-loop control system including static and dynamic functions

• Requirements for open-loop and closed-loop stability

• Three control system tuning methods to achieve specified quality control

• Functionality of cascade control loops

• Principles and design features of feed forward control

• Advantages of feed forward control over feedback control

• Operation and function of ratio control systems

• Safety concerns and procedures when operating control systems

The participant:

• can commission a basic closed-loop control system

• can initiate basic closed-loop control systems

• can identify components

• can read a circuit diagram or wiring schematic

• can connect components according to a circuit diagram or wiring schematic.

• knows the fundamentals of closed-loop controls


1 day

565681/EUR xxx


Process Automation


Technology

CONTROL PA 2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

In this course you will master the principles of automatic process control and the operation of the

feedback loop to include proportional, integral and derivative control modes as well as advanced

concepts of cascade, ratio, and feed forward control. You will also learn and practice controller tuning

methods and get an overview of drawings used in industry.

FA: N/A

PA: Process Engineering Maintenance, Design/Engineering, Trainer/Consultant

• Operation of the components in a closed-loop control system including static & dynamic functions

• Requirements for open loop and closed-loop stability and control system tuning methods

• Functionality of cascade control loops and the advantages of cascade control over single-element

feedback control, and tuning a cascade control loop for optimum control

• Principles and design features of feed forward control and tuning a feed forward control system for

optimum control

• The operation and function of ratio control systems and tuning of ratio control systems


The participant:

• can commission a basic closed-loop control system

• can initiate and modify basic closed-loop control systems

• can identify components

• can read a circuit diagram or wiring schematic

• can connect components according to a circuit diagram or wiring schematic

• can operate, describe, identify and analyze a control

• knows the fundamentals of closed-loop controls


4 days

565682/EUR xxx


Practical Mastery of Closed Loop Control

Process Automation


Technology

Process Automation

Principles of industrial Measurement and Instrumentation –

Introduction

INST PA 1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

In this course you will cover the equipment used in process automation to measure and control a process.

You will learn how process equipment is used to form an open- and closed-loop system and gain an

understanding of drawings used in industry.

FA: N/A


• Basic electric principles and electrical safety

• Transducers & sensors

• Principles of measurement (flow, level, temperature & pressure)

• Control valves, their components and functions

• Control theory

• Fundamentals of control loops

• Instrumentation symbols and drawings


The participant:

• can measure and describe the difference between basic electrical principles

• can identify analog and digital signals and describe the difference between them

• can identify and understands the principles of sensors used to measure process variables

• knows principles of various installations used to measure process variables

• can identify and describe the different components of a control valve

• can explain the main parts of open- and closed-loop systems, their function and signal

flows

• can identify the symbols and components used in instrumentation drawings


1 day

565683/EUR xxx



Technology

Process Automation

INST PA 2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

In this course you will cover the equipment used in process automation to measure and control a process.

Using practical exercises and training, you will learn how process equipment is used to form an open- and

closed-loop system, and will gain an understanding of drawings used in industry.

FA: N/A


• Basic electric principles and electrical safety

• Transducers & sensors

• Principles of measurement (flow, level, temperature & pressure)

• Control valves, their components and functions

• Control theory

• Fundamentals of control loops

• Instrumentation symbols and drawings

• Practical training on software and hardware with loop tuning & adjustment


The participant:

• can measure and describe the difference between basic electrical principles

• can identify, describe and measure the difference between analog and digital signals

• can identify and measure and understands the principles of sensors used to measure process

variables

• knows principles of various installations used to measure process variables

• can identify and describe the components of a control valve

• can explain the main parts of open- and closed-loop systems, their function and signal

flows

• can identify the symbols and components used in instrumentation drawings


4 days

565684/EUR xxx


Principles of industrial Measurement and Instrumentation


Technology

Technology

26 Online booking: www.festo-tac.com

Modern Process Automation – Executive Summary

PA-COMPACT

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course gives you a general overview of the latest technologies, regulations and standards used in

process automation, including process valve technology, explosive safety in process automation installa-

tions with Safety Integrity Level aspects, and the importance of process control and measurement.

FA: N/A

PA: Management

• Design and function of different process valve types

• Basic principles of process valve actuating systems (manual, hydraulic, electric and pneumatic)

• Reading and interpreting basic process valve symbols

• Explosive safety fundamentals EN 60079, EN-1127, EN-13463, IEC61241 plus appropriate guidelines,

function and duties, selection and qualification

• IEC 61508 guideline + dedicated guidelines, function and duties, with the fundamentals of SIL

• Symbols and standards

• Schematics of the main process

• Overview of types of instruments

• Open- and closed-loop control


The participant:

• can verify process valve selections and control systems

• can discuss and understand explosive safety topics and the influence of their operation

• can identify Safety Integrity Level targets

• understands the process control theory as an overview

• understands the main symbols used in the process automation and the importance of proper

documentation


1 day

565685/EUR xxx


Process Automation

Technology

27Online booking: www.festo-tac.com

Pneumatics

P111

Target groups

Contents

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

In this course, the participants will increase their understanding of pneumatic systems and create a

strong base for troubleshooting. The participant shall be familiarized with the design, function and

application of pneumatic controls and elements.

FA: Operators, Maintenance, Assemblers, Design/Engineering

PA: N/A

• Physical principles of compressed air

• Compressed air production, preparation and distribution

• Standard ISO pneumatic symbology

• Operation and application of pneumatic drives and valves

• Circuit design and assembly

• Pressure and flow control

• Basic logic functions and applications

• Sequence control and memory circuits

• Pneumatic time dependent and pressure dependent control

• Safety issues

• Troubleshooting through circuit analysis

• Practical exercises andhands-on work

General technical knowledge

3 days

559395/EUR xxx

We are happy to adapt this course to your industry-specific needs

Industrial Pneumatics

Industrial Electro-Pneumatics

EP211

Target groups

Contents

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

The goal is to familarize the participant with the function and operation of pneumatic and electrical equipment

used in simple electro-pneumatic controls. The course participant shall be able to troubleshoot electro-

pneumatic systems and design simple controls.

FA: Maintenance, Assemblers, Design/Engineering


• Overview of electric and pneumatic symbols

• Electrical contact specifications and logic connections in ladder diagram circuits

• Solenoid valves and relays

• Interfacing electrical control systems and pneumatic power circuit

• Introduction to proximity sensors and switches

• Electro-pneumatic circuit design and assembly

• Discrete relay logic

• Single - continuous cycle and time delay

• Sequential and conditional control

• Motion diagram

• Safety issues


• Practical exercises and hands-on work

P111 course (Industrial Pneumatics) or equivalent

3 days

559389/EUR xxx


Pneumatics


Technology

Technology


Pneumatics

E311

Target groups

Contents

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

The goal is to familiarize the course participant with the operation and range of applications of PLC control systems.

The participant shall be able to write and implement simple programs, analyze control tasks and to use

PLC diagnostic resources for troubleshooting.

FA: All personnel involved in commissioning, maintenance and troubleshooting of PLC controlled

machines and systems, skilled craftsmen, foremen and designers.

PA: N/A

• Components of PLC control systems

• Wiring standards industrial electrical devices to a PLC

• Logic functions

• Programmable language: Ladder Diagram

• Sequential control

• Methodical programming

• PLC resources: inputs, outputs, flags, timers and counters

• On-line monitoring

• Troubleshooting using PLC diagnostic resources

• Machine controland safety issues

• Program documentation and motion diagram


EP211 course (Industrial Electro-Pneumatics) or equivalent

3 days

959405/EUR xxx


PLC programming

Technology


Troubleshooting and maintenance of pneumatic systems

P121

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Comments

This course allows you to extend your specialist knowledge of complex pneumatic systems and

improve your methodological skills. Practical exercises on training equipment for setup, commissioning,

troubleshooting and fault elimination facilitate the transfer of knowledge to your day-to-day work.

FA: Maintenance, Design/Engineering, Trainer

PA: N/A

• Setup and commissioning of pneumatic and electropneumatic systems

• Analysis of control tasks using GRAFCET in accordance with DIN EN 60848

• Design and function of pneumatic and electropneumatic circuits

• Special pneumatic components (valve terminals)

• Different types of valve terminal actuation

• Operating modes (AUT/MAN/EMERGENCY STOP)

• Electropneumatic and electronic control systems

• Latest standards and regulations

• Practical exercises and systematic troubleshooting

The participant:

• can set up and commission complex pneumatic systems

• can systematically troubleshoot pneumatic systems

• knows the role of PLC in automation and can integrate the PLC into the control section

• can work with valve terminals

• can interpret latest standards and regulations

Modern industrial pneumatics – Fundamentals training

3 days

559396/EUR xxx


Pneumatics

Technology


Pneumatics

EM-PEP

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

This course allows you to extend your technical and methodological knowledge and to identify and

eliminate faults without delay using a systematic procedure and the ability to understand the functional

relationships of complex machinery.

FA: Maintenance, Trainer

PA: N/A

• Functional relationships between mechanical elements, pneumatics, electronics and PLC

• Design and function of pneumatic and electropneumatic components

• Basic principles of sensor technology

• Reviewing, completing and using machine documentation

• Developing and applying troubleshooting strategies in a team

• Optimising systems using fault documentation

• Learning and applying safety regulations and valid standards

• Process FMEA (Failure Mode and Effect Analysis) as a method of preventive maintenance

• Optimisation of a production-related system with TPM (Total Productive Maintenance) components

• Practical exercises on systematic troubleshooting

The participant:

• can describe the functional relationship between mechanical, pneumatic, electronic and PLC

components

• masters troubleshooting techniques and strategies

• is familiar with safety aspects of pneumatic systems

• can explain the function and operation of selected MPS stations

• can apply FMEA (Failure Mode and Effect Analysis) to a machine

• can describe the structure of GRAPHCET and identify applications that use its strengths

• is aware of products and services that support TPM


4 days

559390/EUR xxx

Effective maintenance of pneumatic systems

Technology


Pneumatics

Effective problem solving techniques

EM-PST

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Modern industrial plants have a high level of complexity, making it increasingly difficult for maintenance

staff to detect the cause of faults with technical competence and experience alone.

A methodical approach is required. This includes analysis of the environment, communication with

specialist departments and systematic use of appropriate problem-solving techniques.

FA: Maintenance, Trainer

PA: N/A

• Function plans of complex industrial equipment

• Introduction to GRAFCET

• Troubleshooting using problem solving techniques

• Causes of downtime and how to prepare a fault list

• Methods/tools for analysing weak spots

(Pareto, cause-effect diagram, brainwriting, FMEA, measure list, measure plan)

The participant:

• becomes familiar with the technical structure of a complex machine

• understands the causes of downtime and failures

• can prepare and evaluate failure lists

• can solve technical problems using a structured approach


2 days

559417/EUR xxx

Energy-efficient design of pneumatic systems

DESIGN1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Incorrect dimensioning leads to higher costs, a reduction in quality and other problems. Covering the

basic solutions for correct dimensioning using real examples, this course enables you to plan and design

safe optimized pneumatic systems. Working with Festo ProPneu software you will learn relationships

between pressure, load and speed.

FA: Design/Engineering

PA: N/A

• Costs of compressed air production with calculation examples

• Compressed air drying and costs

• Costs of leaks

• Optimum dimensioning and material selection for compressed air networks

• Compressed air quality for different applications

• Function and design of the service unit, slow restart pressurisation

• Speed measurement of a cylinder with different fittings and tubing

• Dimensioning of a pneumatic system from the service unit through to the drive, including the hoses

and fittings

• Determining the air requirement for a plant, including procedure and calculation examples

• Use of ProPneu calculation software

• Different pressures for advance and return strokes

• Reducing installation costs – from a single valve to valve terminal

• Various valve terminals, selection criteria

The participant:

• knows key efficient design features from compressed air generation to drive section

• can use software tools to improve design quality and optimise system dimensioning

• can apply key aspects of proactive maintenance

• can detect and avoid energy waste in pneumatic systems


2 days

559391/EUR xxx

Pneumatics


Technology

DESIGN2

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Health and safety are key design criteria for pneumatic systems. Safe systems require clear structuring

of processes, correct choice of components and circuits with the necessary safety features. In this course

you learn how to clearly define processes with Grafcet, how pneumatic components behave in different

operating modes, and which safety standards have to be taken into account when designing circuits.

FA: Design/Engineering

PA: N/A

• Representation of control sequences (GRAFCET)

• Practical flow control for pneumatic drives depending on the relevant load

• Influence of mass moment of inertia in semirotary drives

• Intermediate positions in pneumatic drives

• Introduction to proportional technology, use, function and soft stop

• Safety in the event of power failure: clamps, 5/3-way valves, piloted non-return valves

• Behaviour of pneumatic drives when power is restored

• Pneumatics for safety applications

• Equipment symbols as per DIN/ISO 1219-1

• Designation of equipment in circuit diagrams as per DIN/ISO 1219-2

• Pneumatic diagrams in FluidDRAW®

• Simulation of pneumatic circuits in FluidSIM®

The participant:

• recognises the importance of the Grafcet planning method and understands its symbols

• knows the effect of one-way flow control valves, the meaning of push, pull and alternating loads and

can select and use one-way flow control valves accordingly

• knows the effect of moments of inertia on semirotary drives and can use the Festo “Moment

of Inertia Calculation Tool” to calculate the moment of inertia and select the correct semirotary drive

using the data sheets

• knows ways of stopping pneumatic drives in intermediate positions

• has an insight into the safety technology standards, knows basic terms, understands the function of

pneumatic actuators in relation to various pneumatic and electropneumatic valves and is familiar

with circuits for various safety categories


2 days

559392/EUR xxx

Safety in Pneumatics


Technology Pneumatics

H511

Target groups

Contents

Prerequisites

Duration

Order number/Price

Dates/Locations

To introduce the operating principles of hydraulic systems and to improve the course participant’s ability in

troubleshooting. The participant shall be familiarized with the design, function and operation of hydraulic

components and their application in basic circuits.

FA: Operators, Maintenance, Engineering, Trainer

PA: Field-Process-Laboratory Operators, Process-Engineering Maintenance, Design/Engineering,

Trainer/Consultant

• Physical principles of hydraulics

• Standard ISO hydraulic symbols

• Hydraulic fluids, filtration methods and the power-pack

• Operation and application of hydraulic pumps, drives and valves

• Design and function of a hydraulic system

• Pump efficiency test

• Pressure control

• Flow control (meter-in and meter-out) and pressure compensated flow control

• Basic circuit diagrams based on practical applications

• Safety issues

• Introduction to troubleshooting and maintenance



3 days

559448/EUR xxx

Industrial Hydraulics

Hydraulics


Technology

Technology


EH611

Target groups

Contents

Prerequisites

Duration

Order number/Price

Dates/Locations

The goal is to familiarize the participant with the functionand operation of hydraulic and electrical equipment

used in simple electro-hydraulic systems and design simple controls.

FA: Maintenance, Assembly, Design/Engineering

PA: N/A

• Overview of electric and hydraulic symbols

• Electrical contact specifications and logic connections in ladder diagram circuits

• Solenoid valves and relays

• Interfacing electrical control systems and hydraulic power circuit

• Pressure sequencing circuit, pump bypass and differential circuit

• Introduction to proximity sensors and switches

• Electro-hydraulic circuit design and assembly

• Discrete relay logic

• Sequential and conditional control

• Motion diagram

• Safety issues



H511 course (Industrial Hydraulics) or equivalent

3 days

559392/EUR xxx

Industrial Electro-Hydraulics

Hydraulics

Troubleshooting industrial hydraulics

H521

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Careful maintenance can almost double the operating times of hydraulic components.

This course provides you with the relevant knowledge and necessary strategies and methods to tap

into these potential savings.

FA: Maintenance


• Special cylinders, hydraulic motors, piloted valves, synchronisation controls, valve fittings,

power supply systems with hydraulic reservoir and variable displacement pumps

• Technical knowledge, communication and teamwork

• Maintenance: Increasing operational reliability of production plants

• Inspection: Identification, measurement and evaluation of wear on systems

The participant:

• knows the features of piloted vales, special cylinders, hydraulic motors, valve fittings and

power supply systems with hydraulic reservoir and variable displacement pumps

• understands how availability of production equipment can be improved

• can recognise and assess the degree of machine wear and carry out the relevant measurements

• can apply the principles of systematic troubleshooting to real applications

• can identify and analyse the weak points of a machine and initiate measures to eliminate them

• can safely recommission the system

Modern industrial hydraulics training

5 days

559449/EUR xxx

Hydraulics


Technology

PH711

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

In this course you will learn the function and control of proportional valves and the structure of basic

circuits in practical industrial applications. An extensive practical part gives you the opportunity to set up

circuits, set parameters and gain experience in commissioning and troubleshooting proportional hydraulic

controls.

FA: Operators, Maintenance, Design/Engineering, Trainer

PA: N/A

• Structure, function and characteristic data of proportional, way, pressure and flow control valves

• Generation of setpoints (analog and digital)

• Adapting amplifier electronics to required conditions

• Development and interpretation of proportional hydraulics circuit diagrams

• Intensive practical training through setup of circuits according to circuit diagrams and

setting parameters for optimal commissioning

• Tips for maintenance, troubleshooting and commissioning

• Proportional valves in the open-loop controls and control valves in closed-loop control

• Introduction to servo valve technology and control

• Current standards and safety regulations for industrial practice

The participant:

• understands the principles of proportional hydraulics

• can explain the structure and mode of operation of proportional, way, pressure and flow control valves

• can interpret the characteristic data of proportional valves

• can adapt amplifier electronics to the required conditions

• can develop, read, understand and interpret proportional hydraulics circuit diagrams

• can explain the principles of servo valve technology and control

• can explain the difference between open- and closed-loop controls

• can name current standards and safety regulations for industrial practice

Modern industrial hydraulics training

3 days

559451/EUR xxx

Proportional hydraulics

Hydraulics


Technology

GRAFCET – the new process description language

GRAFCET

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Used in automation and process engineering, GRAFCET is a specification language for sequences in

accordance with DIN/EN 60848. It replaces DIN 40719-6 Function Chart. If you are involved in design

and engineering, the course provides you with an invaluable planning tool. GRAFCET provides a primary

working document for plant engineers and line builders – and maintenance personnel with the key to

fast and effective troubleshooting for maintenance.


PA: Process-Engineering Maintenance, Design/Engineering, Trainer

• Explanation of the key elements of the standard

• What can GRAFCET do that Function Chart cannot?

• Modes of operation

• Hierarchies

• Macro- and microstructures

• Decentralized intelligence and sequences

• Creating example GRAFCETs

The participant:

• knows the advantages, benefits and application fields of GRAFCET

• knows the characteristics and structure of GRAFCET plans

• can read and understand a GRAFCET plan

• can visualize automation technology problems step by step with GRAFCET

• can draw own GRAFCET plans of varying degrees of difficulty

Basic knowledge of control technology

1 day

559452/EUR xxx

Automation


Technology

Introduction to mechatronics

AUT 211

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Today we are surrounded by automation systems that are a combination of mechanical engineering,

electronics and software. This seminar provides you with an understanding and lays the foundation for

mastery of industrial automation, enabling you to commission, operate, adjust and maintain these

machines.


PA: N/A

• Basic physical principles

• Fundamentals of mechanics, pneumatics or hydraulics

• Motion control by electrical engineering

• Motion control by PLC

• Various sensor types and limit switches

• Basics of servo technology

• Factory automation simulation using MPS stations

• Practical exercises and troubleshooting

The participant:

• can troubleshoot basic mechatronic control systems

• can assemble and test basic mechatronic circuits (pneumatic, electrical, and software)

• can install or replace, and commission pneumatic, electropneumatic, electrical and PLC hardware

components

• can use diagnostic software to assist troubleshooting

• recognises and can differentiate between the different types of programming used in industry

• can download a program and commission a simple PLC control system

• can identify and describe the operation of pneumatic, electropneumatic, electrical and PLC components

and sensors

• can interpret technical specifications and data relating to pneumatic, electropneumatic, sensor,

electrical and PLC components and systems

General technical understanding, background in automation

5 days

565671/EUR xxx

Automation


Technology

Mastering the basics of Servo Drives

E831

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

The increasing use of servo drives in industry has led to a skills gap that can have a negative

impact on productivity. If you are a user of conventional pneumatic drive technology, this course provides

you with the knowledge and skills to master the basics of electrical servo drives.


PA: N/A

• Fundamentals of electrical drives

• Encoders (absolute, incremental, resolver)

• Motors (asynchronous, synchronous, AC servo, DC, stepper)

• Controllers, motion profiles, positioning drives

The participant:

• can differentiate controlling a stepper motor and a servo motor

• knows the criteria for selecting a drive

• can commission an E-drive system

• knows the components required for an E-drive system and how to fulfil EMC requirements

• can use the configuration software

• can assemble, power up and configure a system

• can select the most appropriate drive for a given application

• can identify and eliminate faults and can interpret error messages

• can work safely with an E-drive

Basic electrical and sensor understanding

2 days

562553/EUR xxx

Automation


Technology


An excellent company

We know what makes an

excellent company:

a focus on customer satisfac-

tion, corporate and quality

strategy, employee satisfaction,

efficient processes, responsible

and target-oriented employee

management, job-oriented

qualification, positive business

results and a positive impact

on society.

We will prepare your entire

organisation for the new tasks

you will face.

Our consultants will advise your

employees on the development

of an independent and auto-

nomous working style. The aim

of their work is to enable com-

panies to efficiently structure

work, organisation and qualifi-

cation processes.

Organisation

43

Organisation


SYNCHRO2

Target groups

Contents

Outcomes

Duration

Order number/Price

Dates/Locations

Lean Manufacturing

Taking the form of a strategy game, this training gives you a holistic view of material and information

flows within a company and sensitizes you to different types of waste in processes. You learn to analyse

the causes of delivery problems and low productivity and to develop and implement ideas for meeting

customer needs and improving processes. The main goal is to instil lean thinking in your company.

The strategy game provides practical experience for all employees involved in lean production projects.

FA: Maintenance, Design/Engineering, Trainer, Managers

PA: Process-Engineering Maintenance, Design/Engineering, Trainer/Consultant, Managers

• Inventory minimisation as an important basis for increased productivity

• The principle of pull production control

• Advantages compared to conventional production control methods

• Types and function of different pull production control methods

• Application of methods

• Kanban – the classic pull principle

• SMED – Optimisation of setup processes with Single Minute Exchange of Die

• CIP processes as part of the business game

• Introduction to Value Stream Mapping (VSM)

The participant:

• can analyse the causes of delivery problems and low productivity

• can develop and implement ideas for meeting customer requirements and process improvements

1 days

561209/EUR xxx

Lean Production

Kanban – Pull production control

KANBAN

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

This course uses an example of kanban to teach you the tools and methods for better planning and

implementation of pull processes. You learn to use these methods to optimize processes and inventories

automatically, freeing up resources and capital. You quickly learn to use the practical knowledge to

implement simple pull processes in your own company.

FA: Maintenance, Design/Engineering, Trainer, Management

PA: Process- Engineering Maintenance, Design/Engineering, Trainer/Consultant, Management

The various kanban methods

• Kanban – manual or electronic?

• How do we produce in the customer’s takt time? How do we calculate this?

• Calculating the order point

• Determining batch size

• How do we dimension a supermarket?

• How do I design a kanban board or kanban card

• Audit systems, key characteristic values

The participant:

• can design kanban circuit

• can calculate buffer inventories, kanban quantities, customer takt time, order point and lead times

• can determine batch sizes

• can design supermarkets

• can design kanban boards and cards

• can use audit systems

• can calculate key characteristic data

• can put approaches into practice

Some experience in production control

1 day

559423/EUR xxx

Lean Production


Organisation

Organisation


SMED

Target groups

Contents

Outcomes

Duration

Order number/Price

Dates/Locations

Optimum batch size is often determined based on minimum inventory and job changeover costs.

But this approach has one critical flaw: It views changeover costs as unchangeable. This often results in

overproduction, excessive inventories, adjusted transport routes and scrapping, high cycle times and

delivery problems. This course enables you to radically reduce machine and plant downtime caused by

setup.

FA: Operators, Maintenance, Engineering, Trainer

PA: N/A

• Relationship between batch size and setup time

• Reducing setup times as the only way to reduce batch sizes and inventories in production

• The SMED (Single Minute Exchange of Die) method and its phases

• The OTED (One Touch Exchange of Die) method

• Constructive solutions for fast setup processes

• Work organisation options for fast setup processes

• Influence on production control

• Practical implementation of methods in a model plant

The participant:

• is able to recognise waste

• knows the importance of short setup times for fast and economical order processing,

flexible production and low inventories

• can apply and teach the SMED method

1 day

559425/EUR xxx

Reducing set-up time with SMED

Lean Production

Organisation


TPM – Maintenance strategies and Total Productive Maintenance

TPM

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

This course provides service technicians with an overview of commonly used maintenance strategies,

compares these based on different requirements and thus provides you with a basis for making

maintenance decisions to maximize availability in your own company.


PA: N/A

• Production systems and their influence on maintenance

• Six typical types machine and system loss

• Roles and self-image in maintenance

• Organizational structures for maintenance

• Comparison of maintenance strategies:

– Event-oriented maintenance

– Routine maintenance

– Total Productive Maintenance (TPM)

– Reliability-Centered Maintenance (RCM)

– Risk-Based Maintenance (RBM)

• Data for recording maintenance performance

• Examples and practical exercises

The participant:

• can establish sources of loss on machines and systems

• sees maintenance as a service provider for production

• can evaluate various maintenance strategies and select the appropriate one for the company

or various machines

• can implement the company’s maintenance strategies

• can select and collect data for recording maintenance performance

Experience in maintenance

2 days

559428/EUR xxx

Lean Production

Organisation


FLOW

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

As one of the most important principles for the implementation of lean manufacturing, flow production

allows drastic reduction of throughput time and inventories while increasing flexibility. But this approach

presents conventional series production with difficult challenges. In this course you will learn how to

analyse the flow potential of production processes, what can be implemented, and how hurdles can be

overcome.


PA: N/A

• Analysis of workplaces with the Standard Operation Sheet

• Adjusting the cycle times of individual workplaces

• Flow and takt time production

• Avoidance of material transport with linear and U layouts

• Structure and development of open-plan production

• Line Back system

• Integration of logistic processes with kanban and milk run systems

• Flexible employee systems: relay and caravan systems

• Multimachine operation

• Examples and practical exercises

The participant:

• can analyse and evaluate workplaces

• can develop suitable optimization concepts

• can take the interaction between employees, organization and technology into account

• can integrate micrologistics

• can plan multimachine operation

• can implement concepts in practice

Experience with production planning and layout

2 days

559413/EUR xxx

Flow – efficient production processes and layout

Lean Production

Bringing out your best side

Social skills and effective net-

works are the key to a success-

ful organisation.

In the future, both managers

and specialists will be required

to continue developing not only

their technical but also their

social skills.

Knowing how to overcome

difficult situations and support

teams throughout processes of

change is becoming more and

more important. Festo will teach

you how to positively design all

levels of a process in order to

achieve a successful overall

solution.

People

49

Train-the-trainer – Mastering key trainer skills

TTT

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

If you want to impart knowledge or train competencies, you not only need the specialist knowledge but

didactic know-how. This course will teach you to present content in a clear and engaging way, thus

increasing effectiveness. This Train-the-Trainer course gives you methods and important tips that will

allow you to meet your training goals in a professional and qualified manner.


PA: Process-Engineering Maintenance, Design/Engineering, Trainer/Consultant, Management

• Didactics and methods for training

• Competency-based training, training aims and seminar design

• Physiology of learning

• Didactic reduction

• Teaching and learning methods

• Progress checks

• Active listening and asking questions

• Giving and receiving feedback

The participant:

• knows the classical learning mechanisms and can adapt training content to participants’ needs

• knows creative techniques to make technical training engaging

• knows the most important media and knows how they can be used for a specific training aim or

target group

• can communicate effectively with participants

• knows feedback rules and can give and receive feedback

• can structure training content in a clear and appropriate way

• can present complex topics clearly through didactic reduction

None

3 days

559442/EUR xxx

Train-the-Trainer


People

SA1

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

This course presents a compelling new approach to customer communication. Proven tools guide the

service professional and develop the core skills needed for effective communication. The training course

is part of the four-part Service Ambassador program providing you, as a service engineer, with the skills

to build relationships, enhance loyalty, discover opportunities and differentiate their business from the

competition.

FA: Maintenance

PA: Process-Engineering Maintenance

• Identifying the ‘environmental factors’

• The core competencies of a professional and successful service engineer

• Comparing ‘modern consultative’ and ‘adversarial’ communication

• The communication cycle

• Key skills for ‘setting the stage’

• Strategic questioning skills

• Listening skills and the barriers to effective listening

• Identifying customer needs and expectations

• ‘Delivering the result’ – customer focus

• Achieving customer satisfaction and future commitment

The participant:

• has developed an increased awareness of customer perceptions

• is able to apply the customer ‘communication cycle’

• has enhanced customer-focused communication skills

• has developed skills to help identify customer needs and expectations

• can identify ways to enhance the customer’s opinion of themselves and their company

• can develop a personal action plan to help implement benefits gained in daily working

Practical understanding of the machines for which customer support is required as well as experience in

visiting customers in an after-sales technical support role

2 days

560278/EUR xxx

Service Ambassador –

Communication skills for service engineers

Communication


People

Team-based problem solving and process – FMEA

TEAM-PST

Target groups

Contents

Outcomes

Prerequisites

Duration

Order number/Price

Dates/Locations

Growing complexity makes it increasingly difficult for maintenance staff to identify faults using technical

competence and experience alone. This course teaches you a systematic approach with analysis of the

environment, communication with specialist departments, and targeted use of appropriate techniques.


PA: Process-Engineering Maintenance, Design/Engineering, Trainer/Consultant, Management

• Part 1: Understanding and practicing team-based problem solving techniques:

Is/Is Not Analysis, Pareto chart, cause-and-effect diagram, brainstorming, filtering and scoring,

trend charts, box-and-whisker plot

• Part 2: More about similar techniques:

Deming, 8D report, DMAIC, RADAR logic

• Part 3: Understanding and practicing process FMEA

The participant:

• knows how team-based problem solving techniques can improve team effectiveness as part of

continuous improvement process (CIP)

• has started to undergo a change in self-image. Participants start to see themselves as knowledge

bearers who are proactive and deliberate to help reduce waste and risk in production.

Experience with team work , basic knowledge of quality control instruments as users

2 days

559418/EUR xxx

Improvement Management


People

Documents

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