AH/KingstonTraining/Train the IT Trainer Foundation

TRAIN THE IT TRAINER – FOUNDATION COURSE – 3 Days

Course Overview

• What is IT training and the role of the trainer?

• The theory behind learning - an introduction to learning theory and understanding why some people find it difficult to learn

o Kolb – experiential learning cycle o Honey and Mumford learning styles o VAK sensory styles

• Course Design - an introduction to the five stages of course design – the training cycle

o Analysing training needs

o Designing a training course

Identifying Course content and structure Writing aims and objectives Planning the individual IT training sessions

• The importance of giving the ‘Big Picture’ overview • A variety of methods of training delivery • A variety of learning methods • How to make the learning stick • How the learning will be reviewed and assessed • How to evaluate the learning

o Developing effective IT training materials

• Written materials, exercises, activities, handouts, manuals • IT materials • Using PowerPoint as a training tool – tips and tricks • Using visual aids, flipcharts

o The importance of preparation

• Pre-course preparation – the trainer and the learner • Training resources, the room layout, technical equipment

o Delivering the training

• The importance of getting off to a good start • Motivating reluctant learners • Presentation skills and body language • Communication skills • Developing an effective use of questions • Managing the group dynamics • Dealing with difficult IT delegates

o Difficult situations in IT Training

o The end of the course – evaluation and applying the learning

o Practical application – preparation and delivery of short IT training session by each

delegate with feed back from the tutor and other delegates together with the opportunity to have a video taken of the delivery

The course may also be customised into a bespoke course relevant to customer’s requirements to be held over 2 or 3 days or to cover an individual IT software rollout.