QuestionID QuestioQuestionQuestionDescription

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3 Low 00034 Low 0004 TQM is _________________

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7 Low 00078 Low 0008 Quality Circle is composed of ___________ Members.

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12 Low 001213 Low 0013 ___________________________- is the Expansion of QFD

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The first paradigm of quality, present from ancient timesuntil the industrial evolution, is best desribed by:

Much of the twentieth century was spent developing the techniques of:

TQM is about meeting qualityexpectations as defined by the customer; this is called

Total quality management(TQM) is an ______________organizational effort designed to improve quality at every level.

______________________Costs incurred in the processof preventing poor qualityfrom occurring.

customers who purchase the company’sgoods and services are called as:

____________________is called as a schematic diagram of the sequence of steps involved inan operation or process.

ChecklistA list of _____________________ andthe number of observedoccurrences of these defects.

Charts used to evaluatewhether a process isoperating within setexpectations is called as:

Pareto analysisA technique used to identifyquality problems based ontheir ?

A ________________________means thatas we increase the desirability of one variable we decrease the desirability of theother.

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17 Low 001718 Low 0018 ISO 9000:2000–Quality Management Systems–19 Low 0019 ISO 9001:2000 is the:

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29 Low 002930 Low 0030 In iso the focus is on :- 31 Low 0031 control chart is :- 32 Low 0032 the objective of iso-9000________33 Low 0033 tqm focus on :-34 Low 0034 the customer requirement to be reviewed :-35 Low 0035 evolution of quality concept. current era is36 Low 0036 process quality planning means________.37 Low 0037 current quality concept is :-38 Low 0038 strategic quality management means :-

Setting Tagets the ___________ in constructing the house of quality is?

Quality at the source isthe belief that it is best to_______________________ of qualityproblems and eliminate it.

Malcolm Baldrige National Quality Award was established in ___________

_____________________ Focuses on the company's Environmental Responsibility

The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers?

The so-called 'Quality Gurus' of total quality management (TQM) do NOT include one of the following:

The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM?

The preferred method for achieving total quality in process output is:

Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed?

Which one of the following would normally be considered as one of the ‘costs of quality’

Which of the following would not normally be considered as a ‘costs of quality’?

Which of the following would most commentators not regard as a ‘quality guru’?

Which of the following would most commentators regard as one of the ‘quality gurus’?

39 Low 0039 who is responsible for quality objective?

40 Low 004041 Low 0041 if tqm done properly :-

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46 Low 004647 Low 0047 Scatter diagrams are best described as

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49 Low 004950 Low 0050 European quality award is for51 Low 0051 Need for TQM is52 Low 0052 Quality circle can solve problem related to53 Low 0053 Reliability of product means :-54 Low 0054 In inspection primary concern is :-55 Low 0055 The Quality problems arises :-56 Low 0056 Bar chart is :-

57 Low 005758 Low 0058 Dimensions of quality are :-59 Low 0059 ISO - 14001 gives stress on :-60 Low 0060 Zone in Tolerance means :-61 Low 0061 In TQM "Total" refers to :-62 Low 0062 The Enviromental policy contains :-63 Low 0063 ISO stands for:64 Low 006465 Low 006566 Low 006667 Low 006768 Low 0068

by applying basic principle, the process improvement will be in organization's focuses on: work process.

Which of the following is NOT an appropriate use of the Baldrige Award criteria?

To ensure success in implementing quality initiatives, the most important factor is :

One of the most effective means of implementing quality initiatives is for executive management to

Which of the following approaches to quality improvement planning connects quality and profits?

Which of the following is the most effective way for a quality manager to lead the work activities of a quality department?

Which of the following is the most critical role for a quality manager?

A process improvement team has studied the flow of product through the company's production system. To increase output, the most effective action would be to

In parato Analysis, we have to focus on problem which contribute :-

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114 Low 0114115 Low 0115116 Low 0116117 Low 0117118 Low 0118119 Low 0119120 Low 0120121 Low 0121122 Low 0122123 Low 0123124 Low 0124125 Low 0125126 MED 0126127 MED 0127128 MED 0128129 MED 0129130 MED 0130131 MED 0131132 MED 0132133 MED 0133134 MED 0134135 MED 0135136 MED 0136137 MED 0137138 MED 0138139 MED 0139140 MED 0140141 MED 0141142 MED 0142143 MED 0143144 MED 0144145 MED 0145146 MED 0146147 MED 0147148 MED 0148149 MED 0149150 MED 0150151 MED 0151152 MED 0152153 MED 0153154 MED 0154155 MED 0155156 MED 0156157 MED 0157158 MED 0158

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249 HIGH 0249250 HIGH 0250

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QuestionDetailID QuestionID Answer

1 1 by caveat emptor.

2 1 Quality Control

3 1 Articians4 1 Narrative Approach5 2 production control6 2 quality control

7 2 Inventory control8 2 Material Management9 3 customer-defined quality.

10 3 User Defined Quality11 3 Customer Defined Quantity12 3 Customer defined Entity13 4 Philosophy14 4 Psychology15 4 Physiology16 4 Pathology17 5 Integreeted18 5 Intragrated19 5 Initiated20 5 Integrated21 6 Prevention costs22 6 Appraisal costs23 6 Internal failure costs24 6 External failure costs25 7 Internal Customers26 7 External Customers27 7 Regular Customers28 7 Ocassional Customers29 8 6 to 830 8 7 to 9 31 8 8 to 1032 8 5 to 10 33 9 Flowchart34 9 Graphical Diagram35 9 Pictorial Representation36 9 Sequential Representation37 10 common defects38 10 Similar Defects39 10 Similar Objects40 10 Common objects41 11 Scatter Diagrams42 11 Histograms43 11 Control Charts

44 11 Barcharts45 12 Degree of relevance46 12 Degree of quality47 12 Degree of usefulness48 12 degree of importance.49 13 Quality Friction Deployment50 13 Quality Function Deployment51 13 QualityFacility Deployment52 13 Quality Free Deployment53 14 negative relationship 54 14 Positive Relationship55 14 Strong Relationship56 14 Employee Relationship57 15 First58 15 Second 59 15 last step60 15 Third Step61 16 Recover the Source62 16 discover the source63 16 uncover the source64 16 cover the source65 17 198766 17 188767 17 187768 17 1867

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7018

71

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73 19 Fundamentals and Standards:74 19 Requirements for certification75 19 Guidelines76 19 Performances77 20 ISO- 9000-200078 20 ISO- 9001-2000

A set of national qualitystandards and a certificationdemonstrating thatcompanies have met all thestandards specified.

A set of compulsory standards and certification demonstrating that companies have met all the standards specified

A set of international qualitystandards and a certificationdemonstrating thatcompanies have met all thestandards specified.

A set of international standards and certifications demonstrating that companies have met all the standards specified.

79 20 ISO- 9004-200080 20 ISO-1400081 21 W Edwards Deming82 21 Joseph M Juran83 21 Genichi Taguchi84 21 Armand Feigenbaum

85 22 W Edwards Deming

86 22 Joseph M Juran87 22 Bill Cosby88 22 Kaoru Ishikawa89 23 Covering all parts of the organization

90 23 Primarily a “worker” rather than a management activity

91 23 Meeting the needs and expectations of customers

92 23 Inclusion of every person in the organization

93 24 Build and install an error-proof process and maintain it94 24 Rely on operator self-inspection and self-correction95 24 Rely on a team of highly trained and dedicated inspectors96 24 Perform inspection at the next process97 25 Slogans and exhortations about TQM's effectiveness are avoided

98 25 TQM does not become a separate 'bolt-on' set of activities

9925

TQM should become a substitute for normal managerial leadership

10025

Quality improvement relates to operation's performance objectives

101 26 Research and development costs

102 26 Internal failure costs

103 26 Distribution costs

104 26 Stockholding costs

105 27 Research and development costs

106 27 Internal failure costs

107 27 Warranty costs

108 27 Marketing costs

109 28 W.E. Deming

110 28 Joseph Juran

111 28 FW Taylor

112 28 Arnaud Feigenbaum

113 29 Henri Gantt114 29 Joseph Juran115 29 Terry Hill116 29 Charles Handy117 30 enhancing customer satisfaction , delighting customer 118 30 Enhancing Customer Satisfaction,encouraging customers119 30 Encouraging the customer service, enhancing customer 120 30 Delighting customer satisfaction121 31 process monitoring tool , process control tool

122 31 process monitoring tool 123 31 process control tool124 31 Quality monitoring tool,quality control tool125 32 Quality control126 32 customer behaviour127 32 customer satisfaction128 32 Buyer Satisfaction129 33 Quality130 33 Quality,employee , customer 131 33 Customer132 33 Employee 133 34 before supply of product , before commitment of supply of134 34 After supply of product , before commitment of supply of product135 34 After supply of product , After commitment of supply of product136 34 before supply of product , After commitment of supply of Product137 35 regular improvement138 35 Continuous improvement139 35 continual improvement140 35 Improvement141 36 building quality into processes142 36 building quality into products143 36 building processes into quality144 36 building products into processes145 37 improvement of defects146 37 Prevention of defect147 37 Continual improvement148 37 continual improvement , prevention of defect149 38 Strategies improvement150 38 Improvement of strategies151 38 strategic improvement152 38 Quality Improvement in strategies153 39 Top Management154 39 Middle Management155 39 Quality Manager156 39 production Incharge157 40 Work Progress158 40 work process159 40 Work Allotment160 40 Work Schedule161 41 it brings significant organisational changes162 41 It brings efficient Organizational Changes163 41 it brings changes in organization process164 41 it brings changes in organization product quality165 42 Self-assessment model 166 42 Quality system registration

167 42 Quality award application 168 42 Quality system model 169 43 an empowered work force. 170 43 a training program that explains and promotes the quality initiative. 171 43 upper management support. 172 43 a reward and recognition program. 173 44174 44175 44

17644

17745

178 45 Concentrating efforts on improving nonfinancial measures of quality

17945

18045

18146

182 46 Review weekly written reports of activities submitted by staff.

18346

184 46 Discuss the activities with the supervisors within the department. 185 47 histograms. 186 47 correlation analysis. 187 47 Pareto analysis. 188 47 Ishikawa diagrams.

18948

19048

Defining, fully supporting, and providing leadership of the quality policy. 191 48 Implementing changes in the cost-of-quality system. 192 48 Examining the current quality level of all products and services. 193 49 shorten the critical path 194 49 eliminate bottlenecks 195 49 reduce quality check points 196 49 change the sampling plan 197 50 Improving Efficiency198 50 Improving performance199 50 improving Product200 50 Improving customer service201 51 Cunsumers need

establish quality goals tied to organizational performance. conduct meetings on quality and demonstrate support for initiatives. make public announcements explaining the company's quality goals.

hire a quality consultant to develop a total quality plan and lead its implementation.

Identifying, analyzing, and controlling all cost-of-quality costs for the business

Developing a strategic quality plan that has financial and nonfinancial goals and that integrates business and financial planning processes

Focusing on reforms in management-employee relationships, worker training, new measurement schemes, and increased employee awareness of customer attitudes

Hold regular meetings to review performance against established goals and objectives.

Conduct periodic meetings to flow down information about ongoing operations.

Staffing the quality function to support the organization's stated quality objectives.

202 51 Due to cut throat competition203 51 demand of competitors204 51 due to entry of competitors205 52 employee satisfaction206 52 Employee improvement 207 52 customer satisfaction208 52 Continuous improvement209 53 Performance over period 210 53 Consistency of performance 211 53 Consistency of performance , Performance over period 212 53 Continuous performance213 54 Detection of Defect , Action on only detected defect 214 54 Prevention of defect215 54 Action on only defect216 54 Action on only quality217 55 Only due to Management218 55 Only due to Employees219 55 Due to management , Due to Employees220 55 Only due to managers221 56 checklist222 56 Frequency Distribution tool , Data analysis tool 223 56 Frequency analysis tool224 56 similar to scatter diagram225 57 80 % Of total problem , 80 % Of causes. 226 57 60% of total problem, 60% of causes227 57 80% of total problem, 60% of causes228 57 60% of total problem, 80% of causes229 58 Performance 230 58 Feature231 58 Realibility232 58 All the three

23359

23459

23559

236 59 Enviromental protection ,Detection rather than prevention 237 60 Gap between Min & Max Expectation

23860

23960

24060

Plan - Do -check -Act , Enviromental protection , Prevention rather than detection

Plan - Do -check -Act , Enviromental protection ,Detection rather than prevention

Plan - Do -check -Act , Enviromental action ,Detection rather than prevention

Gap between desired service & Adequate service , Gap between min & max expectation

Gap between adequate service & desired service , Gap between min & max expectation

Gap between adequate service & desired service , Gap between max & min expectation

241 61 Management242 61 Employees243 61 organization244 61 Quality system of organization245 62 Commitment to prevention of pollution

246 62 Commitment to prevention of defects247 62 commitment to prevention of society248 62 commitment to prevention of environment249 63 International organization for standards 250 63 Indian orgazations for standards251 63 Institution of Organization for standards252 63 International organizational for standards 253 64254 64255 64256 64257 65258 65259 65260 65261 66262 66263 66264 66265 67266 67267 67268 67269 68270 68271 68272 68273 69274 69275 69276 69277 70278 70279 70280 70281 71282 71283 71284 71285 72

286 72287 72288 72

289 73

290 73291 73292 73293 74294 74295 74296 74297 75298 75299 75300 75301 76302 76303 76304 76305 77306 77307 77308 77309 78310 78311 78312 78313 79314 79315 79316 79317 80318 80319 80320 80321 81322 81323 81324 81325 82326 82327 82328 82329 83330 83

331 83332 83333 84334 84335 84336 84337 85338 85339 85340 85341 86342 86343 86344 86345 87346 87347 87348 87349 88350 88351 88352 88353 89354 89355 89356 89357 90358 90359 90360 90361 91362 91363 91364 91365 92366 92367 92368 92369 93370 93371 93372 93373 94374 94375 94

376 94377 95378 95379 95380 95381 96382 96383 96384 96385 97386 97387 97388 97389 98390 98391 98392 98393 99394 99395 99396 99397 100398 100399 100400 100401 101402 101403 101404 101405 102406 102407 102408 102409 103410 103411 103412 103413 104414 104415 104416 104417 105418 105419 105420 105

421 106422 106423 106424 106425 107426 107427 107428 107429 108430 108431 108432 108433 109434 109435 109436 109437 110438 110439 110440 110441 111442 111443 111444 111445 112446 112447 112448 112449 113450 113451 113452 113453 114454 114455 114456 114457 115458 115459 115460 115461 116462 116463 116464 116465 117

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556 139557 140558 140559 140560 140561 141562 141563 141564 141565 142566 142567 142568 142569 143570 143571 143572 143573 144574 144575 144576 144577 145578 145579 145580 145581 146582 146583 146584 146585 147586 147587 147588 147589 148590 148591 148592 148593 149594 149595 149596 149597 150598 150599 150600 150

601 151602 151603 151604 151

IsCorrectAnswer

YesNoNoNo

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NoNoYesNoNoNoNoNoYesNoNoYesNoNoYesNoNoYesNoNoNoYes

NoNoNoNoNoYesNoNoYesNoNoYesNoNoNoNoNoYesNoYesNoNoNoNoNoNoYesNoNoYesNoYesNoNoNoNoYesNoNoNoNoYesNoNoYes

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YesNoNoNoNoNoYesNoNoYesNoYesNoNoNoNoNoYesNoNoYesNoNoYesNoNoNoNoNoNoYes

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No

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No

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No

NoNoYesNoYesNoNoNoYesNoNoNo

No

Question

Much of the twentieth century was spent developing the techniques of:

TQM is _________________

The TQM philosophy was evolved or theorised by -

Quality Circle is composed of ___________ Members.

Charts used to evaluate whether a process is operating within set expectations is called as:

___________________________- is the Expansion of QFD

Setting Tagets the ___________ in constructing the house of quality is?

Malcolm Baldrige National Quality Award was established in ___________ISO 9000:2000–Quality Management Systems–ISO 9001:2000 is the:_____________________ Focuses on the company's Environmental Responsibility

MED

The first paradigm of quality, present from ancient timesuntil the industrial evolution, is best desribed by:

TQM is about meeting qualityexpectations as defined by the customer; this is called

Total quality management (TQM) is an ______________organizational effort designed to improve quality at every level.

______________________Costs incurred in the process of preventing poor qualityfrom occurring.

customers who purchase the company’s goods and services are called as:

____________________is called as a schematic diagram of the sequence of steps involved inan operation or process.

Checklist A list of _____________________ and the number of observed occurrences of these defects.

Pareto analysis A technique used to identify quality problems based ontheir ?

A ________________________means thatas we increase the desirability of one variable we decrease the desirability of theother.

Quality at the source is the belief that it is best to _______________________ of quality problems and eliminate it.

Which of the following statements defines Dr. Joseph Juran's philosophy onTQM -

The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers?

Ans

Demming

80% of all quality problems originate from poor management.