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InterviewSkills

Welcometo Enhancing

Quality& Productivity

throughpresentation &

interview skillscourse

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InterviewSkills

- Nothing can with stand the powersof the determined and resolute mind.

Barriers fall, everything succumbs ----if positively inspired the very gates ofheaven open.

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Head Training Group, NPO Pakistan

Head of the Department, LCCI TQM Bureau

Management Representative, LCCI

Master of Business Administration (MIS)

Master in Educational Leadership and Management

IRCA Registered Lead Auditor ISO9000/14000/18000

Six Sigma Green Belt (Korea Productivity Center-Seoul)

Certified Productivity Specialist (APO Tokyo Japan)

Certified Management Consultant (JPC-SED Tokyo)

Developed five role model organizations on TQM principals

Provided ISO9000, TQM and BPR to more than 75

companies

Trained over 35000 participants of different sectors and

conducted more than 400 courses.

Conducted more than 40 audits for QMS

Tutor Introduction

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InterviewSkillsWorkshop Ground rules

Start on time.

Only one conversation.

Listen for understanding.

Be open to new ideas. Ask Why?

Dont repeat points already made.

Everyone participates.

No rank.

Remember the red key words

Switch off Your mobile phone.

Have fun!Have fun!

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InterviewSkillsPresentation Framework

1. Importance of competency based education inPakistan

2. Importance of Presentation Skills

3. Preparation for Interview

4. Polishing your Image

5. Responding to questions

6. Managing the interview process

7. Getting the best deal : Pay Negotiations &Conditions

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Importance of CompetencyBased Education

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InterviewSkillsQuality Problems in Industry

Time lost due to equipment failuresBilling errors

Contract errors

Change work instruction due to error indesign.

Misspelled written material

Wrong data entry and calculation

There are following typical problems thatpeople deal with most of the time in theindustrial sectors:

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InterviewSkillsQuality Problems in Industry (Cont..)

Missing Files

Stock shortages

Hotel guest taken to unmade rooms

Reservations not honored

Purchase order changes due to error

Rejections due to incompletedescription

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InterviewSkillsQuality Problems in Industry (Cont..)

Checking things because of lack of trust

Rectifying and reworking

Apologizing to customersScrap, returns

Warranty claims service

Late Reports.

Procrastination

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InterviewSkillsPER CAPITA INCOME OF PAKISTAN AND

S.KOREA 1950 - 2003

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InterviewSkillsPakistan VS. Singapore

Pakistan:

Independence 1947

Population 140m

Area 796,000 sq. km

N. Resources: Many

Econ. results: (-)

Budgeted Expense forEducation: 7%

Singapore:

Independence 1965

Population 4m

Area 685 sq. km

N. Resources: Zero

Econ. results: (+)

Budgeted Investment forEducation: 30%

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You

Boss

Subordinates

Peers Customers

Role of a Quality Manager

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Importance of PresentationSkills

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Preparing for Interview

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InterviewSkillsPreparation for Interview

1. Preparation: -

Job offers are won or lost on the thoroughness of thepreparation a person makes for the interview.

Preparation for the interview will depend on what Jobdescription is being made specifically by theinterviewing authority.

A professional-looking CV emphasizing a persons

achievements.

A well written application form, which refers to apersonals CV and emphasizes the strengths.

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InterviewSkillsTips for Effective Resume:

Explain career objectives (or Include statement ofobjective)

Chronologically lists each former employer ( workhistory)

Presents a clear picture of all position heldOutlines skills and accomplishments with broad- brush

statements and bullets

Lists any technical skills and credentials

Education details

Appears clean and crisp with proper spacing andmargins

Grammatically correct

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A strong covering letter detailing howclosely a person matches the jobspecification.

A positive covering letter confirming theinterview arrangements and how much youare looking forward to the meeting.

Help your interviewer to sense yourpersonals strengths

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2. Use a career Statement: -

Clear picture of what type of job is being searched, to foresee acareer statement in this aspect.

A career statement has an impact on interviewer of creating rightexpectation.

The statement should be brief and powerful, highlighting allrump cards and skills from the previous jobs.

This statement can be very helpful in portraying a personals selfbriefing and by showing complete image of ones personality.

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3.Interview structure: -

Interviewers are trained in two major areas: how to askquestion & how to structure an interview.

A structure known to a person will assist a personal inpreparation and also can anticipate the question areas.

Two basic interview structures

(a). Seven point Plan.

(b). Five point Plan.

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(a). Seven point Plan:-

- Physical Aspects,

- Attainments/ Achievements

- General Intelligence,

- Special Aptitudes/ abilities

- Interests

- Disposition/character,

- Circumstances/ state of affairs

(b). Five point Plan:-

- Impact on others,- Qualifications & Experience,

- Innate/inborn abilities,

- motivation,

- Emotional adjustments

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4. The Interview Objective: -

To get on the shortlist

To get to the interview with the line manager

To find out if you want the job or to work for theorganization

Concentrate on the background of interviewer forhis expertise to tackle the questions asked

A Useful saying is If you dont know where you aregoing, you will end up some where else.

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5. Position Yourself: -

To be interviewed first is the worst

The interviewer takes time to settle down and to be

warmed up and get into the stride of interviewing

To be interviewed last is as worst as to be interviewedfirst

Some times personals are given choice to choose, sochoose well

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InterviewSkills

Making a Good Initial Impression

Strong cover letter

Investigating the company

Understanding the position description

Strong career Statement

Resume tips

Summary

Remember: Know your strengths tomaximize your selection

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Looking & Behaving(Polishing Your Image)

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P oise (Self Confidence)

Appearance (First Impression is the last impression)

R apport (Have eye Contact, friendly and cordial)T houroughness of Response (Think before you respond)

N ote your surroundings

E xpress yourself clearly

R elflect on the good & the not so good

The P-A-R-T-N-E-RTechnique

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InterviewSkillsLooking & Behaving

1. Look good, Be good: -

Looks has a tremendous influence on a personalssuccess rate

Physical attractiveness has a influence on selectioncommittee as according to the PhenomenonImpression Management

Personals should be Vigorous and have a good

stamina for hard work and should look smart

The person with good health and who is fittest will getthe job if all other credentials match

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InterviewSkills

2. Body Language & NVCs: -

Likelihood of success is by ensuring that you give outpositive Non-verbal clues

Major Non-verbal clues are as follows

(a) A higher smile rate

(b) Nodding the head when the interviewer is speaking

(c) Leaning forward while listening and when replying(More receptive)

(d) A high level of eye contact

Looking & Behaving

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InterviewSkills

3. Look at the interviewer :-

To look interviewer in the eye will make you appear moreconfidant

A person having good qualification but no eye contact willbe considered as lacking self-confidence

To act confidently and see interviewer directly with eye

ball to eye ball contact will make person more suitable forthe asked task

Looking & Behaving

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InterviewSkills

4. Dress code: The basic Rule: -

Dress is an important part of impression managementstrategy

People who look attractive and well-groomed generallyreceive higher ratings than applicants who look unattractiveor inappropriately dressed

More attractive employees achieve greater career success

Dress to suit yourself, be traditional, wear dark colors, wearclean & good shoes, co-ordinate the dress accordingly

Looking & Behaving

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Responding toQuestions

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M otivation

A mbition

T echnical

T heoretical

E nergy

R elationship

Types of Questions

What gets/keeps you excited about your work?

Where do you want to go in your career?

What technical and Professional Skills do you

bring to this job?

What if.?

What keeps you going each day?

How do you fit within the organization its

culture and its mix of people?

What the interviewer wants to know

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InterviewSkillsThe Three Super Questions (employers)

CAN THIS PERSON DO THE JOB?

WILL THIS PERSON DO THE JOB?

WILL THIS PERSON FIT IN?

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InterviewSkillsThe weakness Questions

Question No. 1

What weaknesses do you have?

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InterviewSkillsThe weakness Questions

Negative information has a greater significance forinterviewers than positive information

Just choose a trait about your character or personality whichis obviously true (mannerism)

Extend that trait until it becomes a fault Put it back in distantpast and then show how have you over come it

Confirm that it is no longer a problem

Stay silent

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InterviewSkillsQuestions Likely to be asked from Graduates

The thrust areas would be motivation, personalstyle & interpersonal skills

Questions about your Course/Degree

Career Questions

Potential Employer Questions

Personality & interest Questions

Miscellaneous Questions

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InterviewSkillsQuestions Likely to be asked from Graduates

1.Example Questions About COURSE/DEGREE

a) How did you come to choose your degree/discipline?

b) What do you like most/least about your subject?

c) How will your studies relate to your work?

d) Tell me about any project work you have under taken?

e) What is your strongest/weakest subject? Why?

f) What developments in your discipline have taken your

interests recently?

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InterviewSkills

2. Example career Questions

a) Tell me about your career aspirations/desires?

b) What attracted you in this industry/sector?

c) How will your studies support your career?

d) Where do you see yourself in 5/10 years time?

e) Why are you interested in management?

f) Tell me something about your ambitions?

Questions Likely to be asked from Graduates

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3. Example questions regarding Employer Potential

a) Why do you apply to us?

b) How much do you know about our organization?

c) Why should we select you?

d) What do you think you have to offer to benefit thisorganization?

e) What do you think are the main problems andopportunities that our organizations/industries are facing

at this time?


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4. Example Questions about personality & interests

a. How would you describe yourself?

b. What are your strengths?

c. What are your weaknesses?

d. What do you look for in a good manager? What sort ofmanager do you think you will make?

e. What motivates you?

f. What positions of responsibility do you hold/have orwould held?


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5. Miscellaneous Questions

a. Tell me a little about your family?

b. What will you do if we do not take you?

c. What other firms/organizations have you applied to?

d. Are you prepared to take the responsibilities and showthe commitment level?


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InterviewSkills

Managing the interviewProcess

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InterviewSkillsManaging the interview Process

1.Interview Start & Finish

Interview starts as soon as you reach thecar park and ends as you leave thepremises

Staircase test

Interview is never over until you are out ofsight and earshot of all the companypersonals

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InterviewSkills

2. First & Last:

Final judgments can be unduly influenced by initialimpressions

Once an impression formed by the interviewer, its difficult tochange it

As is says First impression is the last impression

- The way of dressing- Smile rate and eye contact

- Body language

- Remember your P-A-R-T-N-E-R technique

Managing the interview Process

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3. Do not argue with the Interviewer

This is also known to be as False assumption ofAttribution Theory people behave in interview as

they do at work. Do not take an interviewer head on head, even if you

feel that it was warranted

Do not question the competencies of the interviewer

Use softening statements

Show that the description in your resume suits thespecific needs

Try to reduce interviewers risks.


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InterviewSkills

4. Dont Eat, Drink, Smoke or cheerful

Do not put yourself into over load by taking on even moretasks

Avoid anything being served to you during an interview(1 in 20 people spill the drink in saucer and 1 in 150 knockthe cup out because of anxiety)

Dont eat because digestive system can sometimes talk

back to the interviewer Dont smoke

There is a time and place for Humor but by and large theinterview is not the place nor the time


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5. Avoid DTBs (Defensive Tactical Behaviors)

Avoid mentioning negative information about yourselfor your work

Dont put your self in making excuses, offering preparedjustifications/ or apologies

Use DTBs only when required and provide justificationsand end in a positive note

DTBs are likely to maintain ones self-esteem becausethey justify personal inadequacy, but are not really toenhance ones employment opportunities


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6. References

Referee should be chosen as his or her status rather than anything else

Best reference comes from someone who holds an executiveposition in the industry or field you wish to join

The interview will tell you as much about the requirements of thejob as it tells your prospective employer about you

Once a personal as been interviewed you will be in best position tobrief your referees as to what the prospective employer is lookingfor.


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InterviewSkillsGetting the Best Deal: Negotiating Pay and Conditions

1.Getting a Better Deal: -

The major reason why people move jobs is to ensure thatthey get a better deal

An old adage is that if you dont ask, you dont get

The iron rule of wage says that employer will pay you aslittle as they can to get, keep and motivate you

A person should him/her self try to get the recognition andwhat it can contribute to the value of an organization

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May you all be blessed with good

and innovative job opportunitiesso that to prosper and strengthenyour future life and of learningmore & more

Thank youThank you

Documents

TPI.pdf