Town of Prosper V3_R

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2015 STRATEGIC PLANNING WORK SESSION - JANUARY 28, 2015

TOWN OF PROSPER

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INTRODUCTIONS

RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 3

WHAT YOU SAID…

VISION AND MISSION

GOALS AND ACCOMPLISHMENTS

2015 GOALS/OBJECTIVES

AGENDA: STAY ON THE MAP

LUNCH PLUS…

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WHAT YOU SAID…


WE ASKED AND YOU SAID…

1. Generally about Prosper.

2. Questions dealing with priorities and accomplishments.

3. Questions dealing with previous work sessions and individual expectations.

4. Open question to offer advice or particular questions.


all good… all recognize need to deal with old-new and growth

QUALITY

GREAT PEOPLE

FAITH BASED COMMUNITY

GROWINGHIGH

STANDARDSDESTINATION

GREAT ISD

OLD VS NEW

RELATIONSHIPS

ABOUT PROSPER

LIKE MINDED SMALL TOWN FEEL


Future: Long-Term DecisionsZoning Decisions - best land use, etc.Conflicting attitudes of peopleNeed for action vs. plansGrowth - No GrowthExpectations - customer service

OPPORTUNITIES AND CONCERNS

Need to define qualityProcess for development reviewCost of quality and expectationsKeep connection with people Progress on decisions already madeParks - $$ - Zoning

PRIORITIES

OPPORTUNITIES AND PRIORITIES


build trust and mutual message

INTERNALmanage rumor and runaway messaging

EXTERNALprompt

accurate information

GOVERNMENTAL

THE COUNCIL CITIZENS STAFF &

COUNCIL

INFORMATION MANAGEMENT


how to deal with changeexclusive vs everyone matterscouncil relationships - trustyou see long-term perspective yet dealing with short-term needsdesire to get in front of public communication - social media - rumorsdesire to all be on same page - staff, council, public and developers

Concerns and Opportunities

YOU ALL LOVE YOUR TOWN

you all want success for town and want quality but all define different methods - process - priorities to get there…


COUNCIL OBSERVATIONS…

‘business’ of town versus moving at a government pace

individual effectiveness versus group effectiveness

policy governance versus task management

professional and competitive council

in versus out - decision-making vs decision-made

individual priorities and passions

information is power - who knows and who doesn’t and when

hold to old town values versus demands for new and shiny

how much does quality cost

high expectations - for town and staff

trust is growing but not deep and personal


WHY DO WE DO THIS?

for free….

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I would just shoot you if I had time to clean up the

mess.

Politics is war carried out without

bloodshed, while war is politics carried out

with bloodshed.

“Politics is the art of looking for trouble,

finding it everywhere, diagnosing it incorrectly and applying the wrong

remedies.”

Groucho Marx

JR Ewing

Mao Tse-tung


TWO QUESTIONS

1.DO YOU LEAD OR REFLECT THE TOWN?

2.IS 7 -0 A GOOD THING?

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OBJECTIVE FOR THE DAY

Meet council

and staff needs!


COLLABORATIVE SOLUTION TO:Council:

progress

responsive to constituents

staff’s job isn’t to know your job or do it – the better you do your job the better they can do theirs

Staff:

good direction

manageable workload to avoid unfulfilled expectations

recognize you are not the council and can’t do their job

RFMS: ROB FRANKE MEDIATION SOLUTIONS

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The Orange


FOUNDATION OF TRUST

HOW DO YOU BUILD TRUST WHEN YOU CANNOT TALK

TO EACH OTHER?


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Intentional

Issues and Interests

TASK

SU

BSTA

NTIV

E

solv

ing

a pr

oble

m

RELATIONAL

PSYCHOLOGICAL

respect

a fair process PROCESS

PROCEDURAL

"I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”

Abraham Maslow


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Typical Approach

•Action •Procedure •Policy •Principle

PROCEDURES THE WAY WE DO IT

POLICY HOW WE DO THINGS

PRINCIPLES WHAT WE BELIEVE-VALUES

SOMEBODY TAKES ACTION


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Authentic

•Action •Procedure •Policy •Principle

PROCEDURES WHAT WE DO

POLICY HOW WE DO THINGS

PRINCIPLES WHAT WE BELIEVE-VALUES

SOMEBODY TAKES ACTION


PYRAMID OF PROCESS

why?

how?

what?

who?

Values Vision and Mission

Policies and Procedures.

Goals and Objectives

Accountability


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our job

Why we do this? Because we are

they!

“A statesman is a politician who places himself at the service of the nation. A politician is a statesman who places the nation at his service.”

Georges Pompidou


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You are “They”

you are they!

when people say,

“THEY should do “something!”

Somebody has to do something, and it's just incredibly pathetic that it has to be us.

Jerry Garcia (of the Grateful Dead)


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Short Video

RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC.

GROUND RULES1. Recognize that staff live the work – council members have a life!

2. I am a facilitator - mediator - peacemaker.

Facilitator and Mediator: neutral – promote discussion – offer ideas- rephrase – shut down speeches – keep control of time.

Peacemaker – love conflict and promote collaboration – call-out behaviors.

I never make the decision and rarely live with the consequences.

3. I am not a double spy - confidential.

4. I can say what you may not want to say and you know what I don’t. 26

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VISION STUFF

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Prosper is a community committed to excellence. It is a high quality, family-oriented community maintaining a visually aesthetic open feel with

quality commercial development directed to the Town’s major transportation corridors all while

maintaining strong fiscal responsibility.

VISION:!

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servant leadership

IS WHEN…

EXCELLENCE

inspires citizen ownership

ORGANIZATIONcustomer service

MOTIVATED

BEST IN THE WORLD

HIGH PERFORMANCE

WE BELIEVE:


MORAL

INTEGRITY

INDIVIDUALS REPORTS

ENGAGEMENT ACCOUNTABILITY

WE VALUE:

ETHICAL CONTRIBUTE AND

PARTICIPATE

ACCOUNTABLE AND

TRANSPARENT

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BREAK

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ACCOMPLISHMENTS AND STRATEGIC PRIORITIES

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STAFF PRESENTATIONS

Review Matrix of Priorities and Goals


2014 STRATEGIC GOALSGoal 1 - Recruit Targeted and Maintainable Economic Development

Goal 2 - Ensure Quality Residential Development

Goal 3 - Maintain Safety and Security

Goal 4 - Provide First Rate Utilities

Goal 5 - Provide Efficient and Effective Roads and Infrastructure

Goal 6 - Maximize Recreation and Leisure Opportunities

Goal 7 - Maintain Community Character

Goal 8 - Ensure Fiscal Stewardship

Goal 9 - Maintain A Quality Workforce

Goal 10 - Improve Town Facilities

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PRIORITY ITEMS Downtown Enhancements Project - Goal 7

Opening of Fire Station No. 2 – Goal 10

Water Distribution System Peaking Factor – Goal 4

Commercial Building Permit Fees – Goal 8

Effective and Rollback Tax Rates, TIRZ Sales Tax Rebates, ED Grants – Goal 8

Revenue Enhancements (Franchise Agreements, Grants) – Goal 8

Gold Level Fit-Friendly Worksite – Goal 9

Town Hall/Multi-Purpose Facility – Goal 10

Needs Assessment for Town Facilities – Goal 10

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For Each Goal Identify:

A. Completed Action Items (in your notes)B. 2014 Accomplishments not in

Strategic GoalsC. Action Items to Begin or Continue are

(in notes also)D. New Action Items

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DISCUSSION?


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Goal 1 - Recruit Economic Development

B. 2014 Accomplishments not in Strategic Goals

Support existing businesses and significant developers in Prosper including, but not limited to Matthews Southwest, Blue Star, Terra Verde, LandPlan.

Target and develop strategic public/private partnerships that facilitate desired growth.

Build strategic alliances and partnerships.

Market and promote Prosper.


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Goal 1 - Recruit Economic Development

D. New Action ItemsRetain and expand existing business and bring new business to support development and growth of existing projects.

Target and develop strategic public/private partnerships that facilitate desired growth.

Build strategic alliances and partnerships.

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GOAL 1DISCUSSION?


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Goal 2 - Ensure Quality Residential Development

C. Action Item to Begin or Continue

Update zoning districts and land use charts in zoning ordinance.

Update Town’s residential standards in zoning ordinance.

Update Subdivision Ordinance.

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GOAL 2DISCUSSION?


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Smart 911 fully implemented.

Initiated a Traffic Enforcement program along US 380.

Ordinances: Concrete Truck “Diaper” Ordinance, No Through Truck Route.

Increased presence on social media.

Reorganization, reporting relationships and structure of Police Department.

Successful NNO 2014 – PD has participated 14 years.

Began TPCA Recognition- currently working on new general orders and using Target Solutions.

Reduction in overall Part 1 Crime (-5%).

Adopted Downtown Drainage Study.

Connected backup generator to La Cima Lift Station #1.



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Goal 3 - Maintain Safety and SecurityD. New Action Items: FIRE

Finish the radio/dispatch system and have it in use.

Nail down two more Fire Station locations and have them in the Town’s possession. Cook Lane being one of those.

Continue working with PISD on the EMT/Nurse program.

Start construction on Fire Station 2.

Spec and order the equipment for Fire Station 2.

Changing over to a new billing collection company for our EMS runs.


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Goal 3 - Maintain Safety and SecurityD. New Action Items: POLICE

Hold our first mini- academy for newly hired personnel.

Conduct security audits for Town facilities.

Assess and identify facility needs for the PD - needed for TPCA Recognition Program.

Continue towards TPCA Recognition (currently have new general orders complete, rolling out Target Solutions).

Join the National Lethality Program - through the Office on Violence Against Women, US DOJ.

Enact Ordinance regarding the parking of trucks on Town Streets.


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D. New Action Items: PUBLIC WORKSAdd generators or second electrical feeds to all lift stations.

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GOAL 3DISCUSSION?




Construction began on Blue Star Middle Doe Sanitary Sewer.

Installed water line on Third Street across Coleman to serve development at 202 S. Coleman.

Educated public on compliance with Water Conservation through classes, flyers, and yard signs.

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D. New Action ItemsEvaluate benefits of peaking factor with 2016 Impact Fee and CIP Update.

Allow for online water meter review.

Smoke test downtown wastewater lines for I & I (inflow and infiltration).

Work with wireless providers on Town cell phone master plan.

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GOAL 4DISCUSSION?


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Goal 5 - Provide Effective Roads and Infrastructure

B. 2014 Accomplishments not in Strategic GoalsCompleted storm drainage project on Seventh and Church Street.

Created new details/design standards to meet new Federal Guidelines as it relates to accessible routes within public rights-of-way.

$4,000,000 Regional Transportation Council approval for West Prosper Roads Project.

$1,412,500 Collin County Grant Funding for Coleman Road Project (Prosper Trail – Preston Road).

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GOAL 5DISCUSSION?


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Goal 6 - Maximize Recreation and LeisureB.2014 Accomplishments not in Strategic Goals

Implemented first summer program with reading challenge, story times and events.

Created award winning book collections.

Participated in Town events (Centennial Celebration, Movies in the Park, Homecoming parade, Holiday festival and parade).

Created tutorials for library offerings (Ancestry.com, TexShare databases, Overdrive Ebooks).

Frontier Park Temporary Parking Lot (joint project with Public Works).

$425,000 Collin County Parks and Open Space Grant Funding towards the purchase of the Patin property.

Closed on the Patin property (1/15/15).


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Goal 6 - Maximize Recreation and Leisure

D. New Action ItemsForm Teen Read Committee.

Create an annual One Town, One Book program.

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GOAL 6DISCUSSION?


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Goal 7 - Maintain Community Character


Completed median landscaping and irrigation improvements in Coit Road (US 380 – First St.) and First St. (Craig St. – Coit Rd.).

Initiated clean up/demolition process of the dilapidated mobile homes on FM 1385.

Third party review of 2012 Comprehensive Plan.

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GOAL 7DISCUSSION?


Goal 8 - Ensure Fiscal StewardshipB. 2014 Accomplishments not in Strategic Goals

Improved Moody’s credit rating from Aa2 to Aa3.

Issued $7,175,000 in General Obligation Refunding and Improvement Bonds and $12,570,000 in Combination Tax and Revenue Certificates of Obligation.

Received fourth consecutive Certificate of Achievement for Excellence in Financial Reporting from GFOA.

Created a long-range plan for continued library accreditation.

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Goal 8 - Ensure Fiscal StewardshipB. 2014 Accomplishments not in Strategic Goals (cont.)

Held first large book sale fundraiser with Friends of the Prosper Community Library.

Implemented credit card payment for field usage fees and recreation programs.

Allow for online permit applications for simple permits.

Add content to department web site such as Planning and Zoning Commission packets, and development reports.

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Goal 8 - Ensure Fiscal Stewardship

D. New Action ItemsReview and/or amend commercial building permit fees.

Evaluate effective and rollback tax rates.

Review revenue enhancements (franchise agreements, grants, etc.)

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GOAL 8DISCUSSION?


Goal 9 - Maintain Quality WorkforceB. 2014 Accomplishments not in Strategic Goals

Implemented on-line benefits enrollment and management system (provides internal control and efficiency of services and information).

Enhanced recruitment through NEOGOV (electronic application review and selection process for hiring supervisors).

Alerted employees of Ebola safety measures and monitored/prepared for potential outbreak.

Implemented wellness program: health screenings, flu shots, breakfast ‘n learns, lunch ‘n learns, and individual and team wellness activities.

Transitioned phone administration from NCC Data to Town - efficiency and effectiveness.

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Goal 9 - Maintain Quality Workforce

D. New Action ItemsAchieve American Heart Association Gold Level Award recognition.

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GOAL 9DISCUSSION?

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LUNCH BREAK BEFORE GOAL 10



D. New Action ItemsReconfigure current office space at 409 E. First Street.

Design Town Hall/Multi-Purpose facility.

Conduct a needs assessment for Town facilities.

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Architect: Status and Review

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GOAL 10DISCUSSION?


Other Initiatives


Library created marketing and publicity opportunities (Facebook, web site, monthly events calendar, Live and Prosper Magazine, Prosper Press)

Corrected barcodes and spine labels on entire library collection

Submitted Phase II Small MS4 Program to EPA for review

Updated the Town’s Zoning & Development schedule to provide for two submittal days per month

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Other Initiatives

D.New Action ItemsImplement new Integrated Library System.

Cease use of PISD equipment in library.

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2015 AND BEYOND

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NEXT STEP…PRIORITIES, PLANS AND DETAILS


EACH COUNCIL MEMBER IDENTIFY AND DESCRIBE YOUR TOP 5

PAIR UP WITH ANOTHER COUNCIL MEMBER AND 1 OR 2 STAFF TO NARROW COMBINED LIST TO TOP 4

DISCUSS AS A GROUP TO ARRIVE AT TOP 3

YOUR TOP 5 GOALS

AGREE ON TOP 4

TOP 3

PRIORITY AND EXPECTATIONS

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EXPECTATIONS FOR TOP 3


MOVE TO PEN AND PAPER…

• move from presentation to recording results and details on poster paper…


INFORMATION RECORDED FOR STAFF PLANS

MANAGEMENT DASHBOARD FOR COUNCIL

ACCOUNTABILITY

NEXT STEP…

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THE END

Documents

Town of Prosper V3_R