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We hope this user guide for mobile devices (iPhones, iPads, and Androids) computers will ease your use of our new town hall platform!
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Instructions for New Tele-‐Town Hall Platform
This guide demonstrates the simple, one-‐time setup for our new town hall forum in an easy to follow, step-‐by-‐step fashion for iPhones, iPads, and Android devices. We are excited about the additional features and flexibility this system provides us in how we reach out to connect with you, and we hope you will take the time to walk through this transition with us.
To attend a session, you'll first need to register using the Registration URL in your email invitation. After you register, you'll receive a confirmation email with information on how to join the session when it's time.
1) Click the Registration website link in your invitation email. It will take you to our
registration page.
2) Fill out all required fields in the registration form and click Register.
3) Once you've successfully registered, you'll see a Registration Confirmation page and receive a confirmation email with information on how to join the session.
4) When it's time for the session, just click the Join URL in your confirmation email. Don't share the Join URL with anyone – it's unique to you.
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For iPhones & iPads: 1) Download the GoToWebinar app from the App Store by clicking here.
2) At the time of the town hall, open the app on your device (on iPad tap “Join A Webinar”)
and type in the Webinar ID number that appears at the bottom of your registration email.
3) To avoid audio complications during the call, go to Settings at the bottom of the screen and slide the selector switch off on “Mute Upon Joining” as in the picture here.
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4) The iOS App will allow you to Ask a Question by tapping the Question icon in the
toolbar, typing your question and tapping Send.
5) You can also Raise your Hand to ask a question live on the air by tapping the Raise Hand icon in the toolbar so that it turns blue. Tap it again to lower your hand.
a. Listen for the Host to mention your name, at which time you will be brought into the live conversation to ask your question.
b. If you begin talking but the audio is not coming through on the webcast check to see if there is a window on your screen like this one. If so, press “Yes” to talk.
6) To leave the Town Hall, touch this button and choose to Leave Webinar.
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For Android:
1) Download the app from Google Play by clicking here. When you install the GoToWebinar app, it will request permission to access different features on your Android device to run properly. Please grant these permissions.
2) At the time of the town hall, open the app on your device (on a Tablet tap “Join A Webinar”) and type in the Webinar ID number that appears at the bottom of your registration email.
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3) To avoid audio complications during the call, go to Settings at the top right of the screen and uncheck the box on “Mute Upon Joining” as in the picture here.
4) Upon joining the town hall, the application will ask you to dial in via your cell phone before returning to the GoToMeeting app to watch the presentation. Please do so.
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5) The Android App will allow you to Ask a Question by tapping the Question icon in the toolbar, typing your question and tapping Send.
6) You can also Raise your Hand to ask a question live on the air by tapping the Raise Hand icon in the toolbar so that it turns blue. Tap it again to lower your hand.
a. Listen for the Host to mention your name, at
which time you will be brought into the live conversation to ask your question.
b. If you begin talking but the audio is not coming through on the webcast check to see if there is a window on your screen like this one. If so, press “Yes” to talk.
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7) To leave the Town Hall, touch this button and choose to Leave Webinar.