Town Hall MeetingTSS All Staff

November 6, 2002

Welcome ITSS Strategic Plan TSS Initiatives

General Update Bruce Vincent, From the Strategist’s Desk Rates WORP Communications

Q & A

Town Hall Agenda

IT Open House Subscription Fair Mainframe CPU reduction Stanford/MIT benchmarking Axess reporting

Recognition of Our Efforts

The President’s Themes Work cross-discipline Strive for uniform departmental excellence Focus on undergraduate education Solve complex problems

C-ACIS, S-AC Task Force on Improving the

Student Experience

Finance and Budgets ITSS Strategic Plan

Stanford in 2003: Context for this Year

Year of the Client

Theme Support Teaching, Learning and

Research by Focusing on Client Needs

Clients want technology that is: Easy to use Affordable Reliable Ubiquitous Available Integrated Enabling Personalizable

Create an excellent client experience

Build a learning organization Operate and improve Stanford’s

IT environment Leverage technology and

innovation Develop a sustainable business

model

Strategies

Keep Stanford’s IT environmentup and running

Ongoing Critical Activity

Some examples of priorities with Direct Client Impact Improve front-line client support:

Help Desk and Client Relations Establish employee development program Implement Delphi Retire mainframe Stabilize ITSS systems

and services (Reporting, Kronos, Citrix)

Projects and Initiatives

Some examples of Enabling Priorities WorkFlow TMIS (Technology Management Info System) Registry Administrative Systems SWAT Team PeopleSoft v.8

Projects and Initiatives

Some examples of Emerging Priorities Network as a utility / VoIP Portal / SUndial Learning Management System EMS (Enterprise Management System) Kronos improvements Desktop management High-performance

computing cluster

Projects and Initiatives

Year of the Client

The ITSS Roadmap

Ask anything!

Q & A

ITSS will define and promote one technology strategy !

ITSS’ strategy will be understood and endorsed by clients.

Technology strategy will trend toward uniformity, not unsustainable diversity.

Excellent use of technology is more important than using excellent technology.

ITSS will choose and demonstrate prowess in targeted areas of technology consistent Stanford University’s role as innovator and leader.

Technology Strategy

Technology Strategy ITSS will define and promote one

technology strategy !

There will be one technology strategy plan for all ITSS.

Discussions with clients and other IT organizations will be consistent with this plan.

The technology plan will be regularly updated to reflect changes in business plan and advances in technology.

TSS’ strategy will be understood and endorsed by clients!

Client forums solicited Vision articulated to clients Technology strategy must meet the

needs of Stanford University

Technology Strategy

Technology strategy will trend toward uniformity, not unsustainable diversity.

ITSS will select technologies and corresponding products as preferred.

No technical group can decide unilaterally what technology and product to implement.

Technology Strategy

Four areas of IT strategic concentration

Infrastructure Application Data Network

Generally desirable characteristics for each: Standards based design Scalable Secure Robust Interoperable

Technology Strategy