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TOWARDS ACCESSIBLE JAMMU
Access Audit Report
Service Selection and Recruitment Board Jammu, J&K
2
ACCESSIBLE INDIA CAMPAIGN (SUGAMYA BHARAT ABHIYAN)
(Nationwide Flagship Campaign of Government of India for Universal accessibility for PwDs)
CAMPAIGN LAUNCHED BY
Department of Empowerment of Persons with Disabilities
(Ministry of Social Justice & Empowerment, Government of India)
CONDUCTED BY
SWABHIMAN – State Disability Information and Resource Centre
A/98, Budha Nagar, Bhubaneswar, Odisha – 751006
Email: [email protected]
Website: www.swabhiman.org
AUDIT CONDUCTED
April, 2016
3
Acknowledgement
The access audit of office of the Service Selection and Recruitment Board, Jammu in Jammu division as per the list of
buildings provided by Joint Secretary, Department of Empowerment of Persons with Disability, Ministry of Social
Justice and Empowerment, Govt. of India vide letter no. 4-14/2015 dated 19/03/2016, was conducted to make the
Service Selection and Recruitment Board at Jammu functional for the physically challenged staff members, other
officials and visitors. The recommendations are minimum requirements that may be incorporated in the building to
make it useable by persons with disabilities (PWDs) and the elderly and should not be compromised upon.
Swabhiman (State Disability Information and Resource centre) Bhubaneswar, Odisha, a 15 year old organization, is
dedicated to the empowerment of persons with disabilities in the state and the country. It is a leading cross disability
organization acting in the forefront of policy level advocacy as also providing comprehensive services in research,
capacity building, training, access audit, networking and inclusive education.
This report provides clear and concise recommendations and guidelines for creating Accessible Jammu & Kashmir
(Sugamya J&K) by detailing the inaccessibility and suggesting recommendations for the gaps, in the Service Selection
and Recruitment Board, Jammu in Jammu division. The implementation of the report will eliminate the barriers that
deter physically and mentally challenged persons from having access to and free mobility in and around the built
environment.
I wish to express my deep gratitude to Hon’ble Prime Minister NarendraModiji for taking initiatives to make India
barrier free. I also express my gratitude to Hon’ble Minister Thawar Chand Gehlotji, Head of MSJE GoI, for launching
the campaign on 3rd December 2015. We thank Department of Empowerment of Persons with Disabilities, and Joint
Secretary Mukesh Jain, for the financial resources, coordination and the audit checklist.
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I also express deep appreciation to JavedAbidi (Honorary Director NCPEDP) and NDN platform for our initial
education on access and access Audit. The issue of accessibility surfaced when Prof. Stephen Hawking visited India in
2001, which brought forth the fact that the historical places that he wanted to visit were totally inaccessible. NCPEDP
then launched a National Access Campaign countrywide by the National Disability Network (NDN) partners. As NDN
Odisha partner we took it forward in the state. Some built structures audited by us are Ravenshaw University,
Odisha Secretariat, BJB College, Utkal University etc. Another major campaign was the 'Access to polling booths for
disabled voters during the General Election 2004, which resulted in ramps getting built in ‘few’ polling booths in
Odisha and EVMs becoming accessible with Braille numbers for the visually impaired. We are extremely thankful to
NCPEDP and DEOC Bangalore for the “Training Programme on Accessibility Standards for Buildings” on 5th and 6th
March 2016.
Special mention must be made of all those, whose cooperation and support made this audit possible. We are grateful
to
• Sarita Chouhan, Commissioner/Secretary of Dept. of Social Welfare, Government of Jammu & Kashmir
• Aamir Ali, Executive Director/Secretary J&K State Social Welfare Board, Nodal officer (Disability) Government
of Jammu & Kashmir
• Javed Ali Tak, disability activist, J&K
• Mihir Kumar Mohanty and Tapas Kumar Jena for photography.
• Sreeja Poonam, our architect, for her technical inputs.
• Mihir Kumar Mohanty, Dr. Tapas Kumar Das, Tapas Kumar Jena Rajesh Ranjan Mohanty, Lipsa Priyadarshini
and Santosh Behera for report compilation, editing, final layout and designing.
• Our thanks and gratitude to Dubinder Singh, our taxi driver, for a beautiful description and insights into
Srinagar life, as he navigated the rugged terrain of Jammu city.
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We once again appreciate the determined efforts of Government of India and State Government of Jammu & Kashmir
to make built environment; and information and communications accessible.
(Dr. Sruti Mohapatra)
Chief Executive, Swabhiman
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Table of Contents
Acknowledgement
Abbreviations
Background
Swabhiman – GoI Empanelled Access Auditors
Introductions 13
I. Jammu & Kashmir / Srinagar
II. About the Building
III. Access Audit Team
IV. Methods and Processes Adopted
Audit Report 16
I. Summary Sheet
II. Information and Communication
III. Services
Physical Accessibility 22
External Environment 23
1. Parking
7
2. Alighting
3. Accessible Route
Internal Environment 26
4. Accessible Entrance
5. Reception and Lobby
6. Stairs
7. Ramps
8. Handrails
9. Elevators/Lift
10. Escalators/Passengers Conveyors
11. Corridors
12. Doors and Doorways
13. Accessible Toilet
14. Cafeteria
15. Drinking Water Facility
16. Controls and Operating Mechanisms
17. Signage
18. Emergency Evacuation
8
Others 41
I. Voices from Persons with disability working in that Building
II. Reflection of the Nodal Officer
III. Report in Alternate Format
Annexure 42
1. Suggested Plan for Implementation with Vendors List
2. Five Point Rating of Buildings
3. Additional Recommendations
4. Technical Specifications Recommendation
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Abbreviations
CPWD : Central Public Works Department
HI : Hearing impaired
PwD : Persons with Disability
VI : Visual Impairment
WC : Western Commode
Background
To achieve the long-lasting, vastly better development prospects that lie at the heart of the 2016 Sustainable
Development Goals and beyond, we must empower people living with disabilities and remove the barriers which
prevent them participating in their communities; getting a quality education, finding decent work, and having their
voices heard. A barrier free environment means buildings, roads, parks, gardens and other places, service, modes of
transportation, products of daily use, etc. Further, barrier-free goes far beyond just a ramp and has many other
necessary aspects, including door and passage widths to flooring surface, from counter heights to lighting; and from
signage to toilets – a well-designed environment which is safe, convenient, comfortable, and readily accessible to all;
and aptly described as universal access.
Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by Department of Persons with Disabilities,
Ministry of Social Justice & Empowerment, MSJE, GoI, as a nation-wide flagship campaign which aims at achieving
this universal accessibility. The campaign marks another milestone in the journey towards “Fulfilling Human Rights
of Persons with Disabilities,” and creating “Non-Discrimination in the Built Environment.” In its initial efforts it aims
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to build a “culture of accessibility” and focus on auditing public buildings and removing basic environmental
barriers.
The campaign is in line of proposed activities to fulfill the statuettes of Article 9 (Accessibility) of UNCRPD which has
been signed and ratified by GoI. Article 9 casts an obligation on all the signatory governments to take appropriate
measures to ensure to persons with disabilities access, on an equal basis with others, to the physical environment, to
transportation, to information and communications, including information and communications technologies and
systems, and to other facilities and services open or provided to the public, both in urban and in rural areas. These
measures, which shall include the identification and elimination of obstacles and barriers to accessibility, shall apply
to, inter-alia : 1) Buildings, roads, transportation and other indoor and outdoor facilities, including schools, housing,
medical facilities and workplaces; and 2) Information, communications and other services, including electronic
services and emergency services.
Thereafter, Governments at the High Level Inter Governmental Meeting organized by the Govt. of Republic of Korea
adopted the ministerial declaration and Incheon Strategy to “Make the Right Real” for PwDs in Asia and Pacific. The
Incheon Strategy provided the Asian and Pacific Region, and the world the first set of regionally agreed distinct –
inclusive development goals. The Strategy comprises 10 goals, 27 targets and 62 indicators, which build on UNCRPD.
Goal No. 3 of the Incheon Strategy mentions that access to the physical environment, public transportation,
knowledge, information and communication is a precondition for persons with disabilities to fulfill their rights in an
inclusive society.
While implementing the Accessible India Campaign, it is proposed that we are in sync with the guidelines set by the
Incheon strategy. The targets 3.A, 3.B and 3.C of the Incheon Strategy are: 3.A - Increase the accessibility of the
physical environment in the national capital that is open to the public; 3.B - Enhance the accessibility and usability
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of public transportation; and 3.C - Enhance the accessibility and usability of information and communications
services.
The Incheon strategy guidelines have also defined indicators for tracking the progress on these targets:
Proportion of accessible government buildings in the national capital
Proportion of accessible international airports
Proportion of accessible and usable public documents and websites that meet internationally recognized
accessibility standards
Availability of mandatory technical standards for barrier-free access that govern the approval of all designs for
buildings that could be used by members of the public, taking into consideration internationally recognized
standards, such as those of the International Organization for Standardization (ISO)
Number of sign language interpreters
Prior to this, Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995
under Sections 44, 45 and 46 categorically provided for non-discrimination in transport, non-discrimination on the
road and non-discrimination in built environment respectively. As per Section 46 of the PwD Act, the States are
required to provide for – Ramps in public buildings; Adaptation of toilets for wheel chair users; Braille symbols and
auditory signals in elevators or lifts; and Ramps in hospitals, primary health centers and other medical care and
rehabilitation institutions. Section 44 and 45 of the said Act cast responsibility on the States to take measures to
make public transport accessible for PwDs and also make provision for auditory signals at red lights in public roads,
curb cuts and slops in pavements, engraving on the surface at zebra crossings etc.
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Swabhiman
Swabhiman, State Disability Information and Resource Centre, based in Bhubaneswar, Odisha has been Swabhiman
is a state level disability information and resource centre based in Bhubaneswar. We have been working towards
empowering persons with disabilities through knowledge, information, advocacy, training, capacity building,
research and networking since 2001.
Our work has earned us acceptance and recognition at many quarters – government, individual, NGOs and
corporates. The recent achievements include Smart City campaign and Railway Budget. We played a role in
Bhubaneswar getting first position in Smart City Campaign as the “Accessibility Partner” of Bhubaneswar Municipal
Corporation (BMC). We are the member of ZRUCC (Zonal Railway Users Consultative Committee) of ECoR in
Bhubaneswar and gave recommendations for the budget (online booking of wheelchair, wide doors, assistance at
railway station). We regularly organize various orientation, interaction and association program to bridge the gap in
perception between persons with disabilities and mainstream society.
With a view to ascertain the details of accessible features in the existing facilities and to suggest improvements, if
required, Swabhiman has been organizing access audits of various government, semi-government and private
buildings. It is important to mention that access audit is not a fault finding exercise. Its objective is to contribute to
the creation of a better universally accessible infrastructure by assessing the accessibility of the facilities and suggest
improvements, if necessary.
Swabhiman has completed the access audit of Odisha Secretariat building in January 2012; completed the access
audit of temples, hills and related sites for creating a barrier free tourist circuit for Department of Tourism & Culture
(Tourism) in 2011. We did the access audit of Nadankanan Zoological Park for developing it as a barrier free tourist
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spot as per the letter received from Deputy Director, Nadankanan Zoological park on 15th December,2014.
Completed the Access audit of Utkal University, Bhubaneswar in January, 2015, Ramadevi (Autonomous) College,
Bhubaneswar in January, 2015 and of BJB (Autonomous) College, Bhubaneswar in January, 2015. We have also
audited Ravenshaw University, State Museum and birth place of Netaji Museum in Katak.
Introduction
I. Jammu & Kashmir / Srinagar
Jammu and Kashmir is situated in the northernmost part of India. Its summer capital is Srinagar and winter capital
Jammu. It shares borders with Pakistan in the west, China in the north and east, and the Indian states of Punjab and
Himachal Pradesh in the south. The state has special autonomy under Article 270 of the Constitution of India.It
consists of three distinct regions – Kashmir valley, Jammu, and Ladakh.It is further divided into 22 Districts - 2
Districts in Ladakh region and 10 each in Jammu/ Kashmir. According to 2011 Census, Jammu and Kashmir has a
total population of 3,61,153 with 2,04,834 (56.7 per cent) males and 1,56,319 (43.2 per cent) females with
disabilities which has increased by 19.3 per cent during 2001 to 2011. The state of Jammu and Kashmir thus has the
highest number of persons with disabilities, among the other states, accounting to nearly three percent of its
population.
Srinagar is the summer capital of the Jammu and Kashmir. It is situated in the centre of the Kashmir Valley on the
banks of the Jhelum River and is surrounded by five districts. In the north it is flanked by Kargil and Ganderbal in the
South by Pulwama,in the north-west by Budgam. The city is famous for its gardens, lakes and houseboats. It is also
known for traditional Kashmiri handicrafts and dried fruits. It is located on both the sides of the Jhelum River. The
river passes through the city and meanders through the valley, moving onward and deepening in the Dal Lake. The
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city is famous for its nine old bridges, connecting the two parts of the city.
II. About the Building
The aim of this access audit was to examine the premises of Service Selection and Recruitment Board and assess
whether it was impossible or unreasonably difficult for children, staff, parents and the public (with limited functional
abilities) to access and use services, and to identify areas where remedial action was required. In this report the
auditors looked at the physical aspects of the building and identified the good points and the gaps, and gave
recommendations. Our specific objective was to provide a road-map to enable office staff, local government, Person
with disabilities, engineers and architects to work together to make the building inclusive. All the findings are
presented in an easy to use report – combining observations with photographs and recommendations. The
implementation of the report will eliminate the type of barriers and hindrances that deter physically limited persons
from having access to and free mobility in and around the built environment.
The Service Selection Board is an agency which undertakes the exercise of making selections against all the Non-
Gazette posts (excluding Class –IV posts) in the Government Departments of the State. The Board comprises of a
Chairman and Members to be appointed by the Government from amongst Government Officers. The Board is
presently undertaking a major exercise of completing the process of selection against more than 10,000 Non-Gazette
posts.
This building is a Ground + three floor building and Service Selection and Recruitment Board is in second floor.
There are three rooms and two toilet blocks.
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III. Access Audit Team
The audit team reached Srinagaron 14th of April. It comprised of the following persons:
Dr. Sruti Mohapatra Mihir Mohanty Tapas Kumar Jena Seema Pradhan
The Audit team referred to CPWD guidelines (Guidelines and Space Standards for Barrier Free Built Environment for
Disabled and Elderly Persons) 1998 and CPWD Handbook (Barrier Free and Accessibility) 2014 for making
recommendations.
IV. Methodology and Processes Adopted
Physical verification
General observation and measurement of height, width, incline etc.
Recording/noting the existing good practices / accessible features for better accessibility
Interaction with Staff (including persons with disabilities)
Photography
Videography
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Audit Report
I. Summary Sheet
Sl. No. Elements of Access
Audit
Evaluation
Rank
Priority for
creating access
Components to be addressed
immediately
SECTION 1
Information and
Communication
Systems
2 High Website Accessibility.
Publications in accessible alternate
format. In Urdu and Hindi.
SECTION 2
Services 3 Moderate Disability Sensitization of all Staff
Equal Opportunity Policy (HR)
SECTION 3
1. Parking 3 Moderate One Designated Parking Bay with
International Symbol of Accessibility.
2. Alighting 3 Moderate Alighting space to be done at parking.
17
3. Accessible Route 2 High Tactile pathway with directional signage
to be placed.
4. Accessible Entrance 2 High Ramp to be placed.
Well illuminated guide map and
directional signage to be placed.
5. Reception and
Lobby
3 Moderate Receptionist with knowledge of
Kashmiri, Panjabi, Urdu, Hindi, English
and Sign language. Sensitized to
disability and old age issues, trained in
disability etiquette.
Printed information in accessible
alternate formats.
6. Stairs 3 Moderate Warning tiles at the beginning and end of
each flight at 300 mm
Adequate illumination of 55-75 lx.
7. Ramp 2 High Ramp to be introduced.
8. Handrails 2 High Handrails to be circular have smooth
surface and are non-slippery.
9. Elevator 3 Moderate
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10. Escalators/Conveyor
Belt
NA NA NA
11. Corridors 3 Moderate Anti skid rubber mats to be placed over
tiles immediately.
Floor tiles to be replaced with tactile
tiles, if not available, anti skid tiles to be
fitted.
12. Doors and Doorways 3 Moderate Threshold to be removed.
13. Accessible Toilet 1 Highest One accessible unisex toilet to be
constructed.
14. Cafeteria NA NA NA
15. Drinking Water
Facility
3 Moderate Accessible drinking water to be
introduced.
16. Controls and
Operating
Mechanisms
2 High Switch boards to be reinstalled at
appropriate heights and safety
regulations adhered to.
17. Signage 2 High Prominent visible signage using the
international symbol of accessibility,
identifying/advertising/signifying
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accessible entrance and exit, reserved car
parking, toilets and availability of special
services (if any to be created).
18. Emergency
Evacuation
1 Highest There is no separate emergency exit.
Evacuation route plan is to be developed
and displayed in different locations of
each floor and staircases in consultation
with safety engineers or local fire station.
II. Information and Communication (Section – 1)
Observation Remarks/recommendations
Inaccessible Govt website.
1. To enable PwDs to perceive, understand, navigate, and interact with
the Web, accessibility features must be incorporated.
2. Web accessibility standards available in
http://web.guidelines.gov.in
(WCAG 2 Level A became the standard for government websites in
February 2009).
No publications/brochures in Publications / brochures / forms to be printed in Braille, Large Print,
20
alternate accessible formats.
Audio, Pictorial (where ever possible), Easy-to-read, Punjabi, urdu and
English.
No printed service related documents
(forms) are in accessible formats
Publications in alternate accessible formats should be stocked.
III. Evaluation of Services (Section – 2)
Observation Remarks/recommendations
Disability sensitization sessions are not part of the staff induction programme.
Annual sensitization program for staff. One module in induction training program on disability types, access, diversity, disability etiquette and mandates of law.
No staff are trained to assist persons with disabilities, including persons
Annual Training Program. One module in all staff enrichment, capacity building programs on disability types, assisting PwDs, diversity and disability etiquette.
No staff are trained in basic Indian sign language
One week basic signing. 6 weeks advanced certificate program. A chart of names and mobile numbers of local sign language interpreters to be placed in a visible place in office.
No accessible facilities available. After retrofitting and remodeling is done, a weekly maintenance calendar to be developed.
21
Guide dogs are not allowed in the premises
As India is not used to the concept of guide dogs, a policy needs to be placed in position and then circulars sent to the states.
Trained live assistance is not available as there was no.
Either a new staff be recruited or one staff member may be given additional responsibility. They be trained and designated as “Disability Associate.”
There is no existing plan to improve accessibility as it was not an issue till date.
After retrofitting and remodeling is done, a plan will be developed.
There is no equal opportunities policy within the organization as it was a non issue till date.
An Equal Opportunity Policy can be drafted on payment of a fee.
Organization has no accessibility focal person in charge as it was a non issue till date.
Either a new staff be recruited or one staff member may be given additional responsibility. They be trained and designated as “Nodal Officer/Person Disability.”
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Physical Accessibility
Note:The cross symbols X in red colour, highlights the physical barriers and the recommendations are in the edited
picture under with.
External Environment
1. Parking
Issues Observed Photograph Recommendation
1. Designated parking lot is
available but no accessible parking bay.
2. No signage in parking. 3. No tactile flooring in the
parking space.
1. Accessible parking (3600 X
6000) area demarcated directly
in front of the office.
2. Signage of 200mmX200mm.
Suggested color contrast white-
blue, white-green, and white-
red.
3. Shelter for parking if possible.
4. Accessible pathway with tactile
flooring from parking to main
building entrance of 10mts.
5. illumination of 24-36 lx.
23
2. Alighting
Issues Observed Recommendation
No designated alighting space.
Alighting space to be done at parking.
24
3. Accessible Route
Issues Observed Photograph Recommendation
1. No specifically
demarcated accessible
route but the entire area
connects the entrance
gate, parking and all other
external facilities with the
entrance.
2. Ramp width 1500mm
connected from parking to
path way.
3. From gate to the building
entrance the path is 1200
mm wide.
4. Pathway is non slippery
but uncovered.
5. Concrete pathway.
6. No tactile guided path.
1. Tactile guiding tiles including
directional, hazard warning and
positional tiles.
2. Accessible directional signage.
3. Resting spaces and wheelchair
parking spaces as walking distance
is assumed to be more than
300mm.
4. Lights to be installed in every four
mtrs.
5. Tactile tile in existing ramp
25
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Internal Environment
4. Entrance
Issues Observed Photograph Recommendation
1. No ramp in ground floor.
Space available in right
side of the building for
ramp.
2. Main entrance of the
building has eight (8)
steps.
3. Name of building is on the
front and is clearly visible.
4. No guide map of the
building.
5. Grill with threshold of
50mm creates an
inaccessible entrance to
the office.
6. Building entrance door
width 1700mm.
7. Office entrance door
1. Accessible ramp at the right side
entrance of main buildingwith1:12
gradient, accessible handrail and
tactile tiles.
2. Thin rubberized mats near doors to
establish floor finish difference.
3. Identification signage in an
accessible height of 800mm with
large print.
4. Name board at the entrance of the
building.
5. Proper lighting of 30-50 lx.
27
width1600mm.
8. Proper lighting in the
entrance after sunset.
5. Reception and Lobby
Issues Observed Photograph Recommendation 1. Inaccessible reception. 2. No sufficient seating
arrangement in lobby. 3. Notice board height
1380mm. 4. No signage, no visitor’s
information, no building plan, no directional signage to different floors.
1. Accessible reception to be introduced.
2. A signage to be placed. 3. 900mm wide and 1200mm deep
clear space in front of the reception counter; non-reflective counter surface (we suggest use of laminated mat finish Ply) with the counter height between 760 mm to800mm from the floor with a 400mm to600mm clear recess under the counter.
4. Accessible identification signage with reception written both in English, Hindi and Urdu.
5. Guide map of building adjacent to reception.
6. Accessible directional signage directing to various building
28
facilities at the reception 7. Receptionist with knowledge of
Kashmiri, Urdu, Punjabi, Hindi, English and sign language. To be fully aware of disability etiquette, disability terms and facilities for persons with disabilities the building.
8. Printed information in accessible alternate formats (Braille, audio, pictorial, large print, Kashmiri, Urdu, Hindi and English) is not required as visitors rarely come.
9. Few accessible, no armrest, chairs or sofa with arms.
29
6. Stairs
Issues Observed Photograph Recommendation
1. Step risers150mm height
and thread 300.
1. Both side handrails with
level of 860mm.
2. Adequate illumination on
the stairs.
3. Non-slippery and non-
glary surface of the steps.
4. Steps are uniform in
width and height.
1. Colour contrasting strip at the
edge of the steps.
2. Two handrails in both sides of
stairs with grab heights of 900mm
at higher level and 760mm at
lower level.
3. Warning tiles at the beginning and
end of each flight at 300 mm.
4. Under-stair area to be cordoned
off to avoid accidents.
5. No nose on steps.
6. Adequate illumination of 70 lx.
30
7. Ramps
Issues Observed Photograph Recommendation
No ramp.
1. Ramp to be introduced in main
entrance with 1800mm width,
1:12 gradient, and accessible
handrail in both sides at heights
of 760mm and 900mm.
2. Ramp to be continuous till
landing.
3. The ramp to be well illuminated
with 50 to 70lx.
31
8. Handrail
Issues Observed Photograph Recommendation 1. Inaccessible handrail in
both sides.
2. Handrail height is
850mm.
1. Grab bar to be installed on the wall side at two heights of 900mm and 760mm.
2. Handrails circular have smooth surface and be non-slippery.
3. Have an uninterrupted grab. 4. end of the handrail to be either
grouted or turned downwards 5. Adequate hand clearance between
the wall and the grab bar on the wall side of 50 mm or more.
6. Handrail and grab bar to be maintained and kept free from dust.
9. Elevator/Lift
Issues Observed Photographs Recommendation
1. Lift connected with all floor.
2. Lift door width 940mm. 3. Size of the lift 1170mm
X 940mm. 4. Height of the lift
1. The elevator car to have an internal space of 2000mm deep x 1100 mm wide.
2. Elevator door width to be 900mmwide.
3. Visual and an audio floor
32
controller 1280mm. 5. No lift operator.
announcement system. 4. Controls in the lift (including
alarms/speakers/phones) to be between 800mm to 1200mm. Theyhavea goodcontrast andthe buttonsare self- illuminating, inraised numbersandBraille.
5. Call buttons andfloor numbers outsidethe lift on eachfloor are in Brailleand Raised Lettering.
6. Door opening/closing timeto beat least 30 seconds
7. Floor finishofthe car to benon-slippery.
8. Nolevel differencebetween thelanding andthe lift
9. Handrails on boththe sidewallsand therear wallof thelift car.
10. Arearmirrorto bepresent. 11. Landing 1500 mmx 1500mmin
front ofthelift? 12. Signage directingto the
accessiblelift? 13. Floor number andfloor directory
signage on the lift lobby, which is visible from all, lift cars.
33
14. Emergency information given insidethe lift carto be mounted at eyelevel andis in accessible format (Braille /font size).
10. Escalators/Passengers Conveyors
Not Applicable.
34
11. Corridor
Issues Observed Photograph Recommendation
1. Main building corridor
width 1800mm.
2. Space available for
wheelchair 360° turn.
3. No grab bar on wall.
4. No guiding tiles.
5. Many protruding objects
like flowerpot, chairs and
almery in corridor.
6. Non slippery and non
reflective floor finish.
7. Properly illuminated.
1. All protruding objects to be
removed or re-arranged (in
ground floor corridor and the
pathway to toilet).
2. Grab bars on both sides of the
corridor at two levels.
3. Guiding tiles on floor.
4. Suggested colour contrast
between the floor, walls, doors
and the ceiling – yellow-red and
blue-yellow.
35
12. Door & Doorway
Issues Observed Photograph Recommendation 1. Door width is 1200mm.
2. Easily opened.
3. D-type handles with 1250
mm height.
4. Door lock at 1050 mm.
5. No kick plate on the door.
1. Door lock of lever type.
2. Door height to be at 800mm.
3. Threshold to be removed.
36
37
13. Accessible Toilet
Issues Observed Photograph Recommendation
1. One ladies and one gents
toilet.
2. Toilet size is 1200mm x
1000mm.
3. One Indian style pan and
one WC in each toilet
block.
4. Toilet entrance door
width 850mm and toilet
cubicle door width
600mm.
5. Proper Illumination.
6. There is no colour
contrast between the
floor, wall and sanitary
fittings.
7. Wash basin at height of
750mm.
8. Non-slippery and non-
1. One accessible unisex toilet for all.
2. Threshold to be removed.
3. Two toilet cubicles to be
demolished and one toilet
constructed.
4. Toilet door of 900 mm minimum
width to open outwards, be
double hinged or sliding type.
5. WC to be installed in a corner with
centreline of the WC at a distance
of450mm to 500mm from the
adjacent wall. The front edge of
WC to project 750mm of/from the
rear wall.
6. Wall faced or wall hung toilet pan
with in wall toilet suite suggested.
Sensor activated and no lever
required.
7. Seat height 450mm.
8. Horizontal grab bar to be installed
38
reflective floor.
Suggested
on adjacent wall at a height of
200mm from the WC seat.
9. A fold up grab bar to be installed
at a centreline distance of320mm-
200mm from theWC seat.
10. Wash basin to be replaced at a
distance of at least 400mm from
the side wall.
11. Top-edge of the wash basin at a
height between 800mm
and840mm from the floor level.
12. Clear knee space of at least750mm
height x750mm width x 200mm
depth under the wash basin, with
additional toe-space of 300mm
height x 750mm widthx 230mm
depth
13. The wash basin to have automatic
or lever type faucets
14. Mirror to be at accessible height of
850 mm.
15. Suggested colour contrast
between the floor, wall and
39
sanitary fittings is blue-white, red-
white, and yellow-blue.
16. Alarm system within easy reach to
alert persons outside, in case of
emergency.
17. Visual alarm inside toilet to alert
people with hearing disability in
case of emergency.
18. It needs to be illuminated(150lx),
well-maintained and clean.
14. Cafeteria
No cafeteria.
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15. Drinking Water
Issues Observed Photograph Recommendation
1. Water purifier installed
1000mm height from the
floor.
2. Threshold of
400mmheight in front of
water purifier.
3. Tap at an inaccessible
height.
1. Height of water filter from floor
not more than 1200mm.
2. Clear knee space of at least750mm
height x750mm width x 200mm
depth under the wash basin, with
additional toe-space of 300mm
height x 750mm width x 230mm
depth for wheelchair users.
3. Drinking glass and cups required.
4. The area around the drinking
water facility to be mopped
frequently and kept dry.
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16. Controls and Operating Mechanism
Issues Observed Photograph Recommendation
1. Switch board 1200 mm
from the floor.
2. No colour contrast in
switch board and wall.
1. Switch board to be reinstalled at
height of 900 - 1200mm and not
below 400mm. Clear space from
the corner of 400mm.
2. Suggested colour contrasts blue-
white, yellow-blue and white-red.
3. Information on controls and
switches in Braille.
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17. Signage
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Issues Observed Photograph Recommendation
1. Signage height 1800mm.
1. Prominent visible signage using
the international symbol of
accessibility,identifying/adverti
sing/ signifying accessible
entrance and exit, reserved car
parking, presence of toilets for
persons with disabilities and
availability of special services.
2. Signage size not less than 60
mm for doors,110 mm for
corridors and 200 mm for
external use.
3. Visual signage to be provided
with Braille and Tactile
supplements.
4. Wherever possible, audio along
with Braille and Tactileto be
44
provided.
5. Braille and tactile signage to be
placed at the height of 900-
1500mm, with ideal location at
1050 mm above the finished
floor level.
6. Signage to beplaced/mounted
on the wall alongside the door.
7. Signage to be adequately
illuminated by not less than 50-
70 lx.
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18. Emergency Related
Issues Observed Recommendation 1. No exit.
2. No emergency evacuation
procedure.
3. No fire extinguishers.
1. Evacuation route plan is to be developed and displayed in different
locations of each floor and staircases. Recommended assembly point is
clear space in front of main building.
2. This planning is to be done with safety engineers who specialize in
emergency evacuation. If not available, local fire department to be
consulted.
3. Regular mock drill has to be conducted in regular intervals.
4. From safety point of view employees having any disabilities can be
given space at ground floor.
5. Staff must be trained to assist persons with disabilities during
evacuation.
6. Evacuation chairs to be available in every floor.
7. Fire extinguishers to be fitted. Expiry date of fire extinguishers to be
displayed in bold.
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Others
Voices from Persons with disability working in that Building
No employees with disabilities in this building.
Reflection of the nodal officer:
The nodal officer expressed happiness for the initiative taken up by MSJE.
Report in Alternate Format
Copies of this report can be made available in alternative formats upon payment of a fee. Please contact Swabhiman
to discuss your individual requirements.
Annexure
1. Suggested Plan for Implementation with Vendors List
Sl. No. Elements of Access
Audit
Tentative Time Required Vendor
Section – 1
Information and
Communication
Systems
Website – 15 days
Publications - 3 - 4 months
NIC
Swabhiman, A-98 Budhanagar,
47
Bhubaneswar, Odisha, Pin – 751006
Tel: 0674-2313312/2313313/
9238106667
Email -
Section – 2
Evaluation of Services
Services Disability Sensitization of all
Staff – 15 days
Equal Opportunity Policy (HR) –
6 Months
Sign Language
Swabhiman
Swabhiman
Association of Sign Language Interpreters
Office: 243/1, MTNL Building,
2nd Floor, Savitri Nagar,
New Delhi
E-mail: [email protected]
Website : www.signasli.org
Mobile :+91-9999491876
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External Environment
1. Parking One Designated Parking Bay
with International Symbol of
Accessibility. – 15 days
Local artist
2. Alighting Designated alighting space near
entrance gate or entrance door.
– 1 month
Government building contractor
3. Accessible Route Tactile pathway with directional
signage to be placed. – 15 days
Government building contractor
4. Accessible Entrance Well illuminated guide map and
directional signage to be placed.
Zahoor Enterprises
Khayam Road, Srinagar
+(91)-194-2476515, +(91)-9906595477
5. Reception and
Lobby
Reception to be developed.
Receptionist with knowledge of
Kashmiri, Urdu, Hindi, English
and Sign language. Sensitised to
disability and old age issues,
trained in disability etiquette.
Swabhiman
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Printed information in
accessible alternate formats.
Designing – Swabhiman
Printing – Local Printer
6. Stairs NA
7. Ramp Ramp to be introduced. India Mart (online shop has plenty
vendors/suppliers enlisted)
http://dir.indiamart.com/impcat/portabl
e-ramps.html
or
Government building contractor
8. Handrails Handrails to be circular have
smooth surface and are non-
slippery.
Government building contractor
9. Elevator In the left side of block space
available for lift installation.
For purchase – India Mart (online) –
dir.indiamart.com/impcat/residential-
elevator.html
For permanent installation: Government
approved supplier.
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10. Escalators/Conveyo
r Belt
NA
11. Corridors Anti skid rubber mats to be
placed over tiles immediately.
Floor tiles to be replaced with
tactile tiles, if not available, anti
skid tiles to be fitted.
Local market - Government approved
supplier.
Floor tiles replacement - Government
approved supplier.
Pelican Ceramic Industries Private
Limited
Janakpuri, New Delhi
07053136700
12. Doors and
Doorways
All protruding objects to be
removed or re-arranged (in
ground floor corridor and the
pathway to toilet).
Government Contractor
13. Accessible Toilet Threshold to be removed. Government Contractor
14. Cafeteria NA
15. Drinking Water
Facility
Accessible drinking water to be
introduced.
Government Contractor
51
16. Controls and
Operating
Mechanisms
Switch boards to be reinstalled
at appropriate heights and
safety regulations adhered to.
Government Contractor
Braille embossing –
National Institute for the Visually
Handicapped
(Under Ministry of Social Justice &
Empowerment, Govt. of India)
116 Rajpur Road, Dehradun – 248001
Uttarakhand
Telephone No. – (0135) 2735350
Fax : (0135) 2734157
National Association for the Blind
11/12, Khan Abdul Gaffar Khan Road,
WorliSeaface, Mumbai – 400 030
Fax: 6683 8659
Email: [email protected]
17. Signage Prominent visible signage using
the international symbol of
accessibility,
identifying/advertising/signifyi
ng accessible entrance and exit,
reserved car parking, toilets and
Zahoor Enterprises
Khayam Road, Srinagar
+(91)-194-2476515, +(91)-9906595477
52
availability of special services (if
any to be created).
18. Emergency
Evacuation
There is no separate emergency
exit.
Evacuation route plan is to be
developed and displayed in
different locations of each floor
and staircases in consultation
with safety engineers or local
fire station.
Fire Extinguishers with expired
date to be replaced immediately
with new ones.
Government Approved Contractor
Government Approved Stores
53
2. Five Point Rating of Buildings
Evaluation
Rank
Evaluation Criteria Symbol Priority for
creating access
1 Hazardous, Inaccessible and
Unsatisfactory
Cross symbol
Highest
2 Inaccessible and unsatisfactory
Both Thumbs down
High
3 Unsatisfactory but acceptable
One thumb up and one thumb down
Moderate
4 Accessible and Acceptable -
Access Code Compliant
ISA (new)
Low
5 Accepted as a Best Practice in
Accessibility
Star
Lowest
54
3. Additional Recommendations
Necessary
recommendations
1. The admin/front desk staff need to be sensitized to the needs of visually impaired (i.e
that the register has to be filled by the front desk staff)
2. Administrative staff needs to be sensitized or trained to the needs of hearing impaired
(using SMS to communicate timing of meetings etc). Let this info be available in the
manual as well
3. For Low vision persons: all glass doors/walls should have a strip which alerts them to
the presence of glass wall (may be useful for even sighted persons!)
Safety/ERT
recommendations
1. Orientation for visually impaired to fire exit on each floor
2. Procedure for disabled is to go along with a buddy. For physically disabled in
wheelchair – they will have to be carried down. Designated members have to be
responsible for this
Overall long term
recommendation
1. Please intimate builder on accessibility requirements so that any future changes do conform to the guidelines
2. Create a handbook to be given to employees with disability Include disability training for all employees as part of induction (5 mins. max on what facilities are available)
3. Have instructions/manual - some training for support staff, shared service, outsourced staff on their roles and responsibilities towards disabled staff. (Swabhiman can provide these)
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SWABHIMAN
State Disability Information and Resource Centre
A/98, Budha Nagar, Bhubaneswar, Odisha – 751006
Email: [email protected]
Website: www.swabhiman.org
