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TOURISM POTENTIALS OF WEST BENGAL: AN OVERVIEW

3.1 Tourism products of West Bengal

West Bengal, considered by many as the cultural centre of India, is a land of varied

charms with snow-capped mountains in Darjeeling in the north followed by vast

expanse of forest, tea plantation and wild life in Dooars region in the foothills. There

are heritage sites in the middle in Maida, Murshidabad and Nadia districts and forest

tracts in the western districts. The largest delta of Sunderbans forms its southern

coast. West Bengal, in fact, offers all components of tourism viz., leisure, holidaying,

beach, pilgrimage, heritage, mountaineering /adventure and convention tourism. The

State of West Bengal is a microcosm of the vast Indian sub-continent with its myriad

physical forms. The mighty Himalayas in the north and the Bay of Bengal in the south

protect the State. The State presents the full spectrum of Nature's splendour with hills,

forests and wild life sanctuaries, beach resorts, rivers, places of historical importance,

ethnic culture and varied aspects of adventure tourism. The northern boundary of the

State is endowed with nature's great bounty. It consists of outlying hills of the great

Himalayas. The panoramic view of snow-capped Kanchenjungha from Darjeeling

district is a perennial attraction to all tourists; the verdant tea gardens in the foothills

of the Himalayan tracts project a charming scenic beauty. The western part of the

State is endowed with beautiful hilly terrain - Ayodhya Hills, Matha Pahar, Panchet

Hills, Khatra-Mukutmanipur, Susunia Hills, Jhargram and Kankrajhore. About 11,879

sq. k.m. of the State, which is 13.98 percent of the total geographic area is covered

with forests. The unending stretch of virgin forests, criss-crossed by the river Teesta

and her innumerable tributaries at the foothills of Himalayas, are called the Dooars

Valley. The southern part of the State boasts of world's largest region of mangrove

forest called Sunderbans, the largest delta in the globe. It is perhaps a unique place on

the earth. The nature has created an abode of perfect blend of the savage power and

the incredible beauty with consummate artistry. West Bengal offers coastal-marine

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ecosystem along the districts of South 24 Parganas and Purba Medinipur. Bay of

Bengal is situated to the South. The districts of Purba Medinipur and South 24-

Parganas are having sandy beaches at Digha, Shankarpur-Chandpur, Dadanpatrabarh,

Bakkhali, Frasergunj and Sagardwip. These places arc noted for their calm seas, wide

flat golden beaches hemmed with casuarina groves and seafood delicacies. The

indomitable river Ganges flows through the State's rich alluvial plains to reach the

Bay of Bengal in the South. Teesta in North Bengal is another perennial river. These

two rivers offer potential for river cruise, boat racing, river rafting, kayaking and other

water sports. West Bengal witnesses the largest assemblage of habitats for numerous

flora and fauna. The State occupies only 2. 7% of total area of India but possesses

more than 12% of floral diversity. The forests of West Bengal represent, more or less,

the animal world in its totality. These include the Royal Bengal Tiger of Sunderbans,

elephants of northern districts and the great one-homed rhinos of J aldapara and

Garumara. The largest estuarine crocodile in the world, olive ridley turtle, clouded

leopard, the tottering bear, the barking deer, the sneaking snakes and other reptiles

constitute a part of the eco-system of the State. In addition, a few hundred species of

birds including seasonal and migratory birds have added flying colours to the forests

and eco-system of the State. The heritage assets of the State originate from several

centuries of the history of Bengal. In ancient and medieval times the region was ruled

by Hindu Kings, Buddhist Kings and later by Sultans I Nawabs. West Bengal served

as crucible where Hindu, Muslim, Buddhist, Vaishnava and Christian cultures melted

to produce rich cultural heritage. The periods between 18th and 19th century termed

in the history as Bengal Renaissance started promotion of social and cultural activities

in undivided India with Bengal Presidency as the epicentre. Fairs and festivals of

West Bengal, a reflection of the State's socio-cultural speciality, add a unique flavour

to her cultural richness.

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Nature & Eco-Tourism I Hill Tourism I Beach Tourism

Among famousdestinations are Darjeeling - the Queen of the Hills, Kurseong~

Kalimpong, Mirik, Lava, Lolaygaon, Munsong and Mongpu in the East Himalayas;

the Dooars at the foot of the East Himalayas where nature has kept her doors wide

open; the Sunderbans, the world's largest mangrove forests; the western forest and hill

tracts of Medinipur, Bankura and Purulia; Digha, Shankarpur, Bakkhali and Sagar

Island - some of the most famous beaches on the Eastern coast of India.

Forest & Wild Life Tourism

The East Himalayan region of Darjeeling and the nearby hills mentioned above

abound in a variety of flora and fauna - from the alpine to the tropical, the dense

natural forests and the sanctuaries of the Dooars region provide home to a variety of

.wild animals and birds; the Sunderbans are world famous for the mangrove forests,

the Royal Bengal Tigers, crocodiles and birds; the western forest and hill tracts also

abound in wild life.

Adventure Tourism

Darjeeling and the nearby hills offer immense -opportunities for trekking, rock

climbing, mountain-biking, hang-gliding etc. and River Teesta attracts the young and

the brave for white-Water rafting, canoeing and kayaking.

Pilgrim Tourism

West Bengal is a unique place of religious harmony providing a large number of

pilgrim destinations for almost all religious communities.

Fairs & Festivals

West Bengal is a land of splendid fairs and festivals, the most well-known being the

Durgapuja, Kalipuja, Gangasagar Mela, Kenduli Mela, Rash Mela, Poush Mela,

Vasanta Utsav or Holi, Rathajatra, Christmas, Id & Muharram. Besides these religious

festivals, there are cultural and tourism festivals, the most famous of them being

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Kolkata Book Fair, the Kolkata Film Festival, National Theatre Festival, Vishnupur

Festival and Teesta-Ganga Festival.

Heritage Tourism

The State has a rich history and heritage reminiscent of Hindu, Buddhist, Muslim,

Christian, Vaishnava and tribal cultures. Among the most famous heritage sites are

Kochbihar, Gosainmari and Jalpeshwar in the Dooars; Gaur, Adina and Pandua in

Maldah district; Lalbagh in Murshidabad district; Palashi, Krishnagar, Nabadwip and

Mayapur in Nadia district; Bardhaman and Kalna in Bardhaman district; Bandel,

Chandannagore, Chinsurah, Srirampur and Kamarpukur in Hooghly district; the

temple town of Vishnupur in Bakura district and a large number of heritage sites in

and around Kolkata.

Cultural Tourism

The State has ever played a dominant role in the field of art and culture, giving birth

to a large number of movements in literature, painting, sculpture, theatre, cinema as

also in politics, science and industry. Tagore's Shantiniketan is an epitome of art and

culture and Kolkata is rightly regarded as the cultural capital of India. West Bengal

also offers exquisite opportunities for conferences and conventions with city life,

shopping, multiple cuisines and amusement all over the State. West Bengal is also the

gateway to the Eastern Himalayas, the Northeast and the South-East Asia including

Myanmar, Philippines, Thailand, Malaysia, Singapore and Bangladesh. West Bengal

has thus inevitably become a multipurpose and a complete tourist destination. With

the recent declaration of tourism as industry and great emphasis on industrial

rejuvenation and extension of facilities therefor, the State has been a perfect

destination for investors too. Of late so many multi-plex and shopping malls have

come up in Kolkata, the City of Joy, to show that the city is a shoppers paradise.

Forum & Salt Lake City Centre are such two multiplexes which have come up

recently.

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Tourist Inflow to India & West Bengal

Though India has a vast potential for foreign tourist traffic, India's average annual

share of world tourist traffic is very low. The share of West Bengal in the context of

all India tourist traffic is somewhat better and has recorded a substantial growth in the

last three years.

India West Bengal

Year Domestic Foreign Domestic Foreign

Tourist Tourist Tourist Tourist

2001 23,64,69,599 54,36,261 49,43,097 2,84,092

2002 26,95,98,028 51,57,518 88,44,232 5,29,366

2003 30,90,38,335 67,16,479 1,13,00,763 7,05,457

Total 81,51,05,962 1,73,10,258 2,98,25,204 17,15,976

The Statement made above will show that there has been about 300% growth of

tourist inflow in the state since 2000. West Bengal Stands 4th in terms of foreign

tourist inflow and 5th in terms of domestic tourist inflow in the state.

3.2 Tourism scenario

Tourism plays a pivotal role in socio-economic development of many countries in the

world. While tourism service ranges from transport, accommodation, IT enabled

services, catering, tourist guide, tour operators to various tourist products including

handicraft items, it is the largest employment provider and also used for promotion of

culture and heritage and preservation of eco-system. Over the years, there has been a

paradigm shift in the role-play of public and private sectors in tourism development.

Today the Government has assumed primarily the role of facilitator leaving the

private sectors to be the basic service providers. In the wake of globalization and fast

growing transport and communication network, expectation of tourists have gone up

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where value for money and time are measured in terms of satisfaction, comfort and

hassle-free tour. With change in global relations and societal structures in the new

millennium, technological innovations with better networking and concern for

environment have assumed a significant importance in sustainable development of

tourism.

Tourism, being a multi-faceted activity, leads to diverse economic benefits - direct

and indirect for the host community. Tourism promotion is the end product of a

balanced and harmonious growth of all sectors of the economy with thrust on

hospitality, participation of local people, development of better transport network,

infrastructure and the tourism products. Hence, sustainable development of tourism

calls for a planned and co-coordinated approach.

Tourism is the industry of industries and has a great multiplier effect on other

industries. Tourism serves as an effective medium/conduit for transfer of wealth

because here income earned in places of 'residence' is spent in places 'visited'. It is the

highest generator of employment. A total of 212 million persons are now being

employed globally through direct and indirect opportunities generated by this

industry. This means that one out of every nine persons now earns a living from

tourism. Tourism is also highly employment-intensive. For every million rupees of

investment 13 jobs are created in manufacturing industries, 45 jobs in agriculture and

89 jobs in hotels and restaurants.

The Government of India has identified tourism as one of the major foreign exchange

earners and contributing sectors for enhancement of national income on a sustainable

basis. Accordingly, tourism was given the status of industry in the 7th Five-Year Plan.

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3.3 Tourism policy of west Bengal

Objectives of Tourism Policy

The basic objectives arc

(i) To promote wholesome tourism, in keeping with the established value systems and

based on local art, traditions and culture and at the same time, strictly adhering to

the existing acts, rules and regulations relating to environmental protection.

(ii) To promote West Bengal as a desirable tourism destination as well as investment

destination.

(iii) To create adequate employment opportunities for the people of the state and

augment the general revenue earnings.

(iv) To improve the quality of life in general.

(v) To increase foreign exchange earnings of the country.

(vi) To create infrastructure in the form of hotels, resorts etc. essentially to serve as a

· base for promoting tourism in a planned manner and to support industries that

will come up in the state in near future.

Strategy for Tourism Development in West Bengal

To make a quantum leap in tourism and to win the great tourism race, the State

Government will concentrate on the following aspects:

(i) Improvement/standardization/diversification of the existing tourism products and

creation of new tourism products by opening up new tourist locations and by adding

attractive tourist items.

(ii) Efficient marketing and publicity of such product.

(iii) Perfecting the delivery systems through world-class human resource

development and application of modem information technology in tourism

industry.

(iv) Drawing up and implementing tourism plans, policies and incentive schemes to

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facilitate vastly increased flow of investment to tourism projects in the state

from private sector, both domestic and foreign.

The Department of Tourism and the State Tourism Development Corporation will

continue to expand their network of tourist facilities and other tourism-related

activities all over the state and even outside, primarily for the benefit of the middle

class and budget tourists. At the same time, the Department will play the role of a

facilitator or catalyst in respect of investment by the private sector. The State

Government will mostly confine its efforts to infrastructure development, publicity,

and dissemination of information and coordination of sectoral activities to create

conditions conducive to private sector investment in tourism.

Tourism Industry

'Tourism Industry', as it is understood in the modem sense of the term, means and

includes all services and facilities that attract tourists and make their visit and stay as

comfortable and meaningful as possible. The fundamentals of tourism as an industry

lie in adding value to the existing locations or creating new areas/sources of tourist

attraction to encourage people to undertake tours.

Tourism Industry, therefore, includes, among others, the following :Accommodation

Projects:

(i) Hotels, (ii) Resorts, (iii) Motels, (iv) Apartment Hotels, (v) Heritage Hotels, (vi)

Yatriniwas, (vii) Yatrika, (viii) Guest Houses (excluding Government guest houses

and corporate guest houses for use of their own touring officials at nominal charge),

(ix) Paying Guest Accommodation.

Food Oriented Projects

(i) Restaurants, (ii) Cafetarias, (iii) Wayside Facilities. Other Tourism-related projects:

(i) Amusement/Theme Parks, (ii) Water Sports I Aero Sports I Golf Courses, (iii)

Handicraft Village Complexes, (iv) Fairs and Festivals, (v) Camps and Facilities

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encouraging adventure tourism, (vi) Railway Travel Projects such as 'Palace-on

Wheels', {vii) Sea/River/Lake Cruise Projects, (viii) Sound and Light Shows at

Heritage Sites, (ix) Museum, (x) Natural Parks and Zoo, (xi) Safari Projects, (xii)

Aerial Ropeway, (xiii) Sports Complex/Health Care Complex, (xiv) Training

Institutes for the personnel of hospitality /tourism industry.

Service-oriented projects

(i) Travel Agency, (ii) Tour Operation, (iii) Transport Operation, (iv) Linkage with

International Hotel/Resort Chains (Franchise).

3.4 Tourism and accommodation in West Bengal

Hotels and Resorts

Hotels and Resorts should usually have facilities expected of the establishments in 1

to 5 star category or approved non-star category according to the guidelines issued by

the Department of Tourism, Govt. of India or Government of West Bengal from time

to time. Their size should be as per norms prescribed by the Department of Tourism,

Govt. of India and Govt. of West Bengal for such units. Tourist Resorts' mean those

units which have at least any eight of the following activities/facilities : (a) Health

Club facilities e.g. saunabath, Jacuzzi, steambath, gymnasium etc. (b) Water-sports

e.g. white water rafting. canoeing, kayaking, water skiing, yachting, windsurfing,

rowing, boating etc. (c) Swimming Pool, (d) Aerosports e.g. power-flying, hang

gliding, para-gliding, para-sailing etc. (e) Skiing, (0 Ice-skating, (g) Roller skating, (h)

Sports like tennis, Table Tannis, Badminton, Billiards, Bowling Alley, (i) Golf, U) Angling, (k) Nature Cure facilities e.g. Naturopathy, Yoga, Ayurvedic/Herbal cures,

(1) Beauty Parlour including Barber Shops and Massage facilities, (m) Children's

comers including Creche, Park, Indoor Game and other recreational facilities, (n)

Landscaped Gardens and Orchards, ( o) Jogging tracks/Nature trails, (p)

Convention/Conference facilities, (q) Shopping Arcade, (r) Well Stocked library

including Video Library, (s) Auditorium.

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Motels

The Motel projects should have highway facilities consisting of a minimum of two

lettable rooms, public toilets, a restaurant, a first-aid centre, medicine store, a utility

store, handicraft-selling centre and parking space for at least ten vehicles. Facilities

like public telephone booth, car repairing shop and fuel- filling stations for vehicles

may be included as desirable activities. About a hectare of land will be needed for a

standard motel.

Apartment Hotel

Apartment Hotel projects should have minimum ten suites - each suite with two fully

furnished rooms, a fully equipped kitchen and attached bath. In addition, in the

premises there should be at least one restaurant, house-keeping service, utility and

provision store and a common lounge.

Water Sports

The water sports project should have minimum ten water sports equipments along

with a pontoon/jetty, a boat house, changing rooms, lockers, toilets and shower

facilities. A restaurant and a lounge may be included as desirable activities.

Aero Sports

An Aero Sports Centre, besides having paraglide, winch and Para plane, ought to have

the following minimum infrastructure: (a) Operation area- open area measuring about

10 acres without any obstruction, (b) A store room (10 ft. x 10 ft) for paragliding

equipment, (c) A garage for winch/Para plane having dimension of 20ft x 1Oft., (d)

Training aids: A TV NCP in case of training being planned/arranged by Aero-Sports

Centre.

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Arts & Crafts Village

The Arts & Crafts Village project will consist of (a) minimum of five acres of land on

which there should be facilities like space for work by at least ten artisans and for

display of different crafts, (b) an exhibition area of not less than one thousand sq.ft.

(c) a multi-purpose hall for folk shows/performing arts and film-screening, a

restaurant and toilet block etc.

Golf Course

A Golf Course project will consist of minimum 9 holes golfing facility with an

expanse of land measuring 50 acres, space for parking at least ten vehicles, a lounge

and toilets.

Camping and tent facilities

The project of camping and tent facilities should have minimum 5 tents located in an

area not less than 1 acre of land, at least two toilets and two showers separate for men

and women with running water and a restaurant. The camping sites should have

specific sewerage disposal points for campers. There should be proper arrangements

for disposal of sewage, sewerage and solid garbage.

Amusement Park

An Amusement Park should mean a place wherein various types of amusements

including games or rides or both are provided on permanent basis, on payment of fees.

The minimum area requirement for an amusement park to be an eligible tourism unit

would be 5 hectares.

Aerial Ropeway

Aerial Ropeway means a system of overhead ropes on which the carriers are used for

the purpose of carriage of passengers, animals or goods and includes posts, ropes,

carriers, stations, offices, warehouse, workshop, machinery and other equipments

used for the purpose of Aerial Ropeway and the land appurtenant to such Aerial

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Ropeway.

Heritage Hotel

A heritage hotel project shall include palace/castle/fort/residence of architectural

excellence which was built prior to 1950 and which is being converted into a hotel

with a minimum of ten rooms. The facilities and the features alongwith the services

should be as per classification guideline of the Department of Tourism, Govt. of India

as applicable to heritage hotels from time to time.

Convention Centre

A Convention Centre should provide for a variety of needs such as Conferences,

Conventions, Exhibition and Information, Business get-together and should have the

following features : (a) Physical Parameters : one plenary conference hall with an

enclosed AC floor area of at least 4600 sq.ft. (to sit at least 500 persons in auditorium

style). The Plenary Hall should be such that it could be divided into independent units

of at least 7 smaller conference rooms and meeting chambers, adequate foyer/pre

function space adjoining the halls for registration, information gathering, circulation

etc. Adequate open air area for displaying larger exhibits and for unconstructive

loading/ unloading zones, (b) Audio-visual facilities : Simultaneous interpretation

system for at least four languages (wireless), amplification system, acoustic controls,

computer controlled lighting system, professional level video projection equipment

including 35 mm and 16 mm film projectors, high density overhead projection and

wide screen slide projector, (c) Other Facilities : office, restaurant, toilets, public

telephone booth, parking space for at least 40 vehicles, first-aid centre and reception

counters.

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Paying Guest accommodation

It means accommodation set apart by any family in its own residential

accommodation for allowing the tourists to stay there as members of the family and

must conform to the requirements as laid down by the Central/State Government from

time to time. This will facilitate additional earnings by such families.

3.5 Tourism as an Industry in West Bengal

State Government to accord the status of 'Industry' to Tourism, Commerce &

Industries Department issued a Notification No. 945-CI/H-4F/26/92 (Pt.) Dated 11

September, 1996 and No. 302-CI/H/4F-26/92 (Pt) dated March 17, 1997 amending

West Bengal Incentive Scheme, 1993 (for Medium and Large Scale Industries so as to

incorporate a group of tourism units for benefits there under. Similar notification has

also been issued by Cottage and Small Scale Industries Department amending the

State Scheme oflncentives for cottage and small scale industries, 1993.

As a result, the incentives and benefits under the West Bengal Incentive Scheme,

1993 (for Medium and Large Scale Industries) as amended up to 2004 is now

available to the following tourism units only : (a) Hotels, (b) Motels, (c) Heritage

Hotels, (d) Yatriniwas, (e) Yatrika, (f) Resorts, (g) Railway Travel Projects on the

pattern of "Palace-on-Wheels", (h) Aerial Ropeways and (i) Camps and facilities

encouraging adventure tourism. Similar benefits are also available to small scale

tourism units under the amended State Scheme of Incentive for cottage and small

scale units, 1993 as amended up to 2004.

It would be the policy of the State Tourism Department to actively promote, support

and assist all other tourism units, projects and activities and constantly endeavour to

remove any bottlenecks and difficulties in their implementation.

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Special Tourism Areas (STAs)

The Govt. of India introduced this concept in the National Action Plan for Tourism.

These STAs will have identifiable boundaries as notified by the State Government

where Government lands will be allotted for hotels, resorts and other tourism related

activities at moderate rates and where the prospective investors will be entitled to

special incentives and concessions under the West Bengal Incentive Scheme, 1996 as

amended up to 2004.

Classification of developed areas and backward areas in tourism

For the purpose of determination of types and quanta of incentives available to

tourism units, the classification of the State's territory into Group A, Group B, Group

C and Group D has been made under the West Bengal Incentive Scheme, 1993 as

amended up to 2004 (for Medium and Large Scale industries) and under the State

Scheme of Incentive for Cottage and Small Scale Industries, 1993.

Government Initiatives for Planned Development o' Tourism in West Bengal

At the initial stage, the Tourism Department gave thrust towards the development of

infrastructure i.e., construction of tourist lodges in the tourist spots of the State.

Thereafter, since early 1990's the State Government had taken several initiatives for

planned development of tourism in different areas of the state and accordingly

Tourism Department had engaged consultants from time to time for preparation of

plans for sustainable tourism development. The project reports those were prepared

with the above purpose are mentioned below:

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Table no. 14: project reports of West Bengal Tourism

Year of Sl.

Name of the Project Report Name of the Preparation

No. Consultant of the Project Report

1. Project Feasibility Report on Tourism W'EBCON 1990

Complex at Piyali

2, Heritage Tourism at Murshidabad WEB CON 1994

3. Master Plan for Tourism Development Tata Consultancy 1997 in Dooars and Hills of Kalimpong Services -.

4. Tourism Development Plan at WEB CON 1998 Sunderbans

5. Feasibility Study- Tourism WEB CON 1998

Development-cum-Investment Plan-

Heritage Tourism at Bishnupur region

at Bankura District.

6. Feasibility Study-Tourism Development WEBCON 1998

-cum-Investment Plan-Heritage -at Gour-Pandua in Malda district &

Tourism Development Plan for

iagjivanpur (Maida).

7. Preparation of Survey Map and WEB CON 1999 Development Plan of vacant land at

Varasnasi Kalibari Complex (under Cooch Behar Debuttor Trust)

8. Report on Tourism Potential Study Taylor Nelson 1999 carried out in Western Forest Tracts Mode

in West Bengal & Tourism Profile of

Purulia

9. Feasibility Study for Tourist Resort HUDCO 2000

Shankarpur

10. 20-Year Perspective Plan of West WEBCON 2004

Bengal Tourism

Ministry of Tourism, Govt. of West Bengal, 2002-04 (Table No. 14)

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Subsequent to the change of policy of the Govt. of India towards implementation of

tourism schemes in the 1Oth Plan giving emphasis towards development of tourism

project having impact, the Tourism Department sent a detailed project report for

Destination Tourism Development of Bishnupur based on the above study in the year

2003-04 and the Govt. of India also sanctioned the scheme. Similarly, the Tourism

Department has sent Tea Tourism Project and Circuit Tourism Development Project

at Dooars based on the study report of TCS on this matter to Govt. of India for

sanction in the year 2004-05. The Tourism Department also finalized the 20-year

perspective plan for tourism development in the State in the year 2004. The Govt. of

India has also accorded sanction to the said perspective plan.

3.6 Tourism Department and its Structure

Evolution of Tourism Department

The Department of Tourism was set up in 1959. The attention to the development of

tourist facilities was given from the 3 Plan Period onwards, Early in 1950 the

executive part of tourism organization came into being with the appointment of a

Tourist Development Officer. He was assisted by some of the existing staff of Home

(Transport) Department. In 1960-61 the Assistant Secretary of the Home (Transport)

Department was made Director of Tourism ex-officio and a few posts of assistants

were created. Subsequently, the Secretary of Home (Transport) Department became

the ex-officio Director of Tourism. Two Regional Tourist Offices - one for the five

North Bengal districts i.e., Darjeeling, Jalpaiguri, Cooch Behar, West Dinajpur and

Maida with headquarters at Darjeeling and the other for the remaining districts of the

State with headquarters at Kolkata were also set up. The Regional Office at KolKata

started functioning on 2nd September, 1961. The Regional Office in Darjeeling was

started on 1st May, 1962 by taking over the existing Tourist Bureau of the Govt. of

India at Darjeeling. The tourism wing of the Home (Transport) Department was

transferred to the Development Department on 1st September, 1962. Development

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Commissioner then became the ex-officio Director of Tourism. Subsequently, in view

of the increasing activities of tourism organization it was transformed into a full

fledged Tourism Department, though the Secretary of the Forest Department

functioned as the Secretary, Tourism Department. This Department at present has

been functioning as an independent Department under a separate Secretary since

1987.

Organizational set up & functioning

Headed by a Secretary (Principal Secretary at present) the Department of Tourism has

hitherto been an integrated administrative set up comprising the Secretariat and the

Directorate. The incumbent in the post of Director of Tourism is designated to hold

dual charges of offices of the Tourism Directorate and also of the secretariat under the

Secretary or the Principal Secretary whatever it might be. In discharge of his duties as

Director of Tourism, the incumbent is assisted by (i) 1-Joint Director, (ii) 3-Deputy

Directors, viz., Deputy Director of Tourism, Darjeeling, Deputy Director of Tourism,

Kolkata and Deputy Director of Tourism (Caretaking) at Headquarters, (iii) 1-Supdt.

Accounts, (iv) 2-Assistant Directors, viz, Assistant Director (Public Relations) and

Assistant Director (Headquarters), (v) 1-Project Officer, (vi) i-Special Officer

Tourism, (viij 1-Tourism Development Officer, Siliguri, (viii) 2-Tourist Officers, (ix)

17-Assistani Tourist Officers, (x) !-Maintenance Supdt. (Garage), (xi) 1-Chief

Mechanic. Garage and the supporting strength of other Group B, C and D employees.

The Secretariat functions of the Tourism Department are carried with the Principal

Secretary/Secretary at the head with the Special Secretary/Joint Secretary and Ex

officio Director of Tourism, one Assistant Secretary, fii) one OSD, (iii) one Registrar

and (iv) one Section Officer and the supporting strength of the Group B, C and D

employees.

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Fig. 2. Integrated Administrative Set Up is given below:

Secretary /Principal Secretary

l Director of Tourism & Ex-Special Secretary

There are two Regional Tourist Offices: one at Kolkata and another at Siliguri with an

officer in the rank of Dy. Director being the head of each such office. This apart, there

arc five Tourism Information Offices at Darjeeling and Cooch Behar under Regional

Tourist Office of Siliguri and Dlifgapur, Digha, Berhampore under Regional Tourist

Office of Kolkata. In addition, there are two Tourism Information Offices outside the

State: one at New Delhi and another at Chennai.

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Agencies/ Authorities under control of Tourism Department

There are two undertakings, one statutory society and one trust under the control of

the Department. They are :

West Bengal Tourism Development Corporation Ltd.

West Bengal Tourism Development Corporation Ltd. is another undertaking under

Tourism Department. It runs 25 lodges on its own and 7 lodges through management

contract system. The annual turnover is Rs. 7. 7 crore approx.

Food Craft Institute

To provide adequate training in hotel management a Food Craft Institute, a society

under the statute, was established at Darjeeling by Govt. of India in 1990. This

Institute was transferred to Tourism Department with effect from 11411995. A sum of

Rs. 20 lakh p.a. is being provided by Tourism Department to run this Institute.

Cooch Behar Debuttar Trust

Cooch Behar Debuttar Trust was transferred from L & LR Department to Tourism

Department in the year 1990. Properties under this Trust in Cooch Behar, Benaras and

Mathura were transferred to Tourism Department for maintenance and development.

Cooch Behar Debuttar Trust has about 130 employees.

3.7 Tourism Wing ofDGHC

After formation of Darjeeling Gorkha Hill Council a separate wing of tourism under

the Hill Council was created and the assets under the direct control of Tourism

Department were transferred to DGHC along with the staff. There is one Secretary,

Tourism under DGHC and one Deputy Director, Tourism (DGHC) along with 130

other staff whose services are supposed to be controlled by this Department. The

Department of Tourism has been an integrated administrative set up comprising the

Secretariat and the Directorate

116

A. Secretariat

Table 15: Group A Ports : Staff Pattern of Tourism Department

Sl.No. Name of the Posts Sanctioned strength Existing strength as

on 31.03.205

1 Principal Secretary 1 1

2. Director & Ex-Officio Spl. 1 1

Secretary

3. OSD & Ex-officio Dy. Secretary 1 1

4. Officer on Special Duty 1 1

5. Registrar 1 1

6. Section Officer 1 1

Total 6 6

Group B Posts :

Sl.No. Name of the Posts Sanctioned strength Existing strength

1 Head Assistant 2 2

2. U.D. Assistant 7 7

3. Typist Supervisor 1 1

4. Typist Grade I 2 2

Total 12 12

117

Group C Posts:

Sl.No. Name of the Posts Sanctioned strength Existing strength

1 L. D. Assistant 7 7

2. Typist (Basic Grade) 2 2

3. Muharrior Grade-l 1 1

4. Mutharrior Grade II 1 1

5. Record Supplier 1 1 ' Total 12 12

Group D Posts :

SI. Name of the Posts Sanctioned strength Existing strength No. 1. Duftry 1 1

2. Group D Grade - I 6 5

3. Group D (Basic Grade) 10 6

4. Sweeper I -

5. Farash I 1

6. Night Guard 1 1

Total 20 14

Grand Total 50 44

118

Table no 16: Group A Posts, Staff Pattern of Tourism Directorate

Sl. Name of the Posts Sanctioned strength Existing strength No. as on 31.03.2005

I. Joint Director of Tourism 1 1

2. Deputy Director of Tourism 3 3

3. Assistant Director 2 1

4. Maintenance Supdt. 1 1

5. Assistant Statistician 1 1

6. Tourist Development Officer 1 1

7. Tourist Officer 4 4

8. Manager-cum-Caretaker 1 1

9. Assistant Director (Accounts) 1 1

10. Special Officer 1 1

11. Project Officer 1 1

Total 17 16

Group B Posts :

Sl. Name of the Posts Sanctioned strength Existing strength I No I. Asstt. Tourist Officer 26 17

2. Senior Accountant 1 1

3. Chief Mechanic 1 X

4. Transport Supdt. 1 1 5. Asstt. Manager 1 X

6. Research Assistant 1 1

7. Advt. & Publicity Assistant 1 1

8. Bengali Translator 1 1

9. Computor 1 1

10. Special Assistant 1 X

119


11. Typist Grade - 1 1 1

12. Accountant 1 X

13. Senior Mechanic 1 1

14. Garage Inspector 1 1

15. Operational Inspector 1 X

16. Common clerical cadre of Upper 23 16 Division Clerk

17. Office Suptdt 1 X

18. Telephone Operator Gr. I 1 1

Total 65 43

Group C Posts :

SI. Name of the Posts Sanctioned strength Existing strength No

1. Common clerical cadre of Lower 14 8 Division Clerk

2. Typist 4 2

3. Receptionist 2 2

4. Caretaker 2 2

5. Driver (Vehicle) 32 30

6. Driver (Launch) 1 1

7. Asst. Cashier 1 X

8. Sareng 1 1

9. Fitter 1 X

10. Mechanic 2 X

11. Electric Fitter 1 X

12. Sukhani 1 X

13. Laskar 2 2

14. Greaser 1 1

15. Chowkidar 1 1

120


16. Cash Sarkar 1 1

17. Cook 3 2

Total 70 53

Group D Posts : St. Name of the Posts ' Sanctioned strength Existing strength 1. Duftry 1 X

2. Mate 7 6

3. Chowkidar-cum-Helper 10 6

4. Orderly Peon 3 3

5. Office Peon 15 11

6. Sweeper 10 7

7. Farash 1 1

8. Darwan 6 6

9. Messenger Peon 2 2

10. Night Guard 8 7

11. Cleaner Attendant 10 5

12. Helper-cum-Cleaner 4 3

13. Lodge Attendant 9 9

14. Mali 1 X

15. Masalchi 2 2

16. Guard 1 1

17. Peon 1 X

Total 91 69

Grand Total 243 181

121

State Budget Allocation

There has been a substantial reduction in budget allocation under plan head from the

year 2002-03 as will be evident from the table given below. The plan and non-plan

outlay and the expenditure under different heads of accounts from the year 2000-0 l to

2003-04 were as follows:

Table No. 17: State Budget (2002-03)

Year 3452 Plan 3452 Non Plan 3452 Plan 3452-Hill 2550-Cooch 3451 Non Areas Plan Behar plan

Deb uttar Turst Non Plan

Fund Exp. Fund Exp. Fund Exp. Fund Exp Fund Exp. Fund Exp 2000- 875.00 666.78 440.88 100.00 100.00 25.00 25.00 78.75 85.45 65.74 68.43 01 2001- 607.00 477.80 454.03 379.21 463.00 206.76 30.00 30.00 105.26 85.52 69.73 58.13 02 2002- 451.79 315.03 472.30 252.12 600.00 100.00 30.00 30.00 104.00 77.94 72.51 60.08 03 2003- 133.99 118.47 340.13 660.98 271.80 20.00 5.00 10.00 105.78 91.70 73.30 62.95 04

State Budget Allocation in 2002-03 & 2003-04, Ministry of Tourism, Govt. ofW. B.

The Tourism Department spent Rs. 48.87 lakh under state plan fund for repair of

Gadiara Tourist Ladge, purchase of land at Murti for construction of Tourist Lodge,

furnishing of Bishnupur Tourist Lodge and Madarihat Tourist Lodge, relocation of

Tourist Information Centre at New Jalpaiguri Railway Station in the year 2002-03.

Similarly, the Department spent Rs. 60.29 lakh in the year 2003-04 for repair and

maintenance of Great Eastern Hotel, Bakhali Tourist Lodge, Darjeeling Tourist

Lodge, Udayachal Tourist Lodge, Raiganj Tourist Lodge, Sajnekhali Tourist Lodge,

Tourist Project at Chandannagore and on-line computerization for the ticket booking

of the tourist lodges.

122

Works taken up with Central Financial Assistance in 2002-03 & 2003-04

During the financial year 2002-03 Tourism Department spent Rs. 90.98 lakh under

Central Sector/ Centralised sponsored schemes for renovation and expansion of (i)

Madarihat Tourist Lodge (ii) Digha Tourist Lodge (iii) Malancha Tourist Lodge

Barrackpore (Phase I) (iv) Diamond Harbour Tourist Lodge (v) Maldah Tourist

Lodge (vi) Bishnupur Tourist Lodge and (vii) Tollygunge Golf Club (viii) Tourist

Lodge at Assansol (ix) Tourist Lodge at Tarakeswar (x) Tourist Lodge at Shankarpur

(xi) Tourist Lodge at Bankura (xii) Tourist Lodge at Jalpaiguri which were sanctioned

by the Govt. of India in the 9th Plan. The Department spent Rs. 46.99 lakh in the

financial year 2003-04 for (i) Beautification and development of river front at

Chandannagore (ii) Upgradation of Golf Course at Tollygunge Golf Course at

Tollygunge Club Ltd. (iii) Construction of Tourist Lodge at Bishnupur (iv) Expansion

and upgradation of Malancha Tourist Lodge (v) Construction of additional

accommodation at Madarihat Tourist Lodge (vi) Construction of Tourist Lodge at

Jalpaigun (vii) Upgradation of Udayachal Tourist Lodge (viii) Tourist Complex at

Midnapore (ix) Preparation of 20-year Perspective Plan for tourism development in

West Bengal and (x) Upgradation ofMalda Tourist Lodge.

Central Financial Assistance Sanctioned in 2002-03 & 2003-04

The Govt. of India has since changed its policy towards implementation of tourism

schemes in the 1Oth Five-Year plan and given thrust towards development of tourism

projects having impact instead of simply undertaking construction of tourist lodges. In

the year 2002-03 a scheme viz., Tourism Destination Development Scheme at

Darjeeling amounting to Rs. 2,10,00,000/- covering works like Beautification and

Construction of View Point near Peshok Wayside Inn, Darjeeling, Beautification and

Construction of View Point near Dilaram Wayside Inn, Darjeeling, Car Park below

Silver Fir, Darjeeling, Illumination of Historical Monuments, Darjeeling and

Integrated Development of Srubbery Nightingale Park, Darjeeling was sanctioned by

123

the Govt. of India. The scheme was taken up for execution by Darjeeling Gorkha

Autonomous Hill Council. Similarly, the Govt. of India sanctioned four schemes as

mentioned below in the year 2003-04 :

(i) De~dapment of tourism at Bishnupur under Tourism Destination Development

Scheme (ii) Development of Recreation Park at Siliguri under Tourism Destination

Development Scheme (iii) Development of Dakshineswar Kali Temple Complex

under Tourism Destination Development Scheme and (iv) Development of Rural

Tourism Centre at Shantiniketan.

Promotion of Private Sector Investment in Tourism

The State Tourism Department, in tune with the State Government's policy, put its

best for encouraging private investment in the field of tourism activities. The State

Govt. entered into a memorandum of understanding with the Sahara India Pari war for

a joint venture for development of an Integrated Sunderban Tourism Development

Scheme in the year 2002-03 followed by an MOA with them in the year 2003-04.

Besides, since the declaration of tourism as industry in the year 1996 as per Tourism

Policy of the State Government, 54 (fifty four) units comprising of hotel, resort,

heritage hotel, aerial ropeway etc. with total projected capital investment of Rs.

66226.49 lakh have so far registered in the Tourism Department.

Tourism Promotion & Publicity

During the year 2002-03 Tourism Department spent an amount of Rs. 58.85 lakh

towards promotion and publicity of Tourism Destination in West Bengal. The

Department participated in tourism fairs held at Kolkata, Bangalore, Nagpur, Chennai

and New DeihL The Department organized a campaign of Bangia Dekho (Visit

Bengal) within the State of West Bengal and participated in several festivals viz.,

Vishnupur Festival, Abbas Mela, Banabibi Utsav etc. The Department also

participated in PAT A during the last financial year at Singapore and promoted West

124

Bengal as a partner state of Govt. of India, XVIII Annual Convention of lA TO was

held at Taj Bengal Hotel, Kolkata during August-September, 2002. West Bengal

being the host state, Tourism Department participated in it in a bag way and an

amount of Rs. 15 lakh (approx) was spent from the State Plan Budget. The State

Tourism in cooperation with Railway Authorities, Airport Authorities, Kolkata and

West Bengal Police and State Transport Department had organized Tourist Assistance

Week in the last week of January, 2003 to create awareness amongst the tourists.

Similarly, during the year 2003-04 Tourism Department spent an amount of Rs.

57,58,757/- towards promotion and publicity of tourism destination in West Bengal.

The Department participated in tourism fairs held at KoJkata, Bangalore, Nagpur,

Chennai and New Delhi, The Department organized West Bengal Tourism Festival in

Kolkata during this year. The festival proved to be a grand success and attracted large

number of visitors. The Annual General Meeting of the Federation of Hotel &

Restaurant Association of India was held at Koikata in 2004. The Department

provided a financial assistance of Rs. 5 lakh under State Plan budget with a view to

arranging wide publicity of the tourist spots of the State.

3.8 West Bengal tourism development corporation ltd.

West Bengal Tourism Development Corporation Ltd., an undertaking of the Govt. of

West Bengal, was incorporated on 29-4-1974 under the Companies Act, 1956 with an

Authorised Share Capital of Rs. 2.5 crore and Paid-up Share Capital of Rs. 2 lakhs

with two primary objectives viz., (a) managing commercial activities of Tourism

Department/Directorate in a professional manner and (b) playing an effective

promotional role in the tourism sector on behalf of the State Government. In

November, 1997 the Authorised Share Capital was raised to Rs. 10 crore and the

equity participation of Government of West Bengal stood at Rs. 887.63 lakh as on

31st March, 2004.

125

Composition of the Board

The company is headed by the Minister-in-Charger (Tourism) as the Chairman and a

Board of Directors. The constitution of the current Board is as follows :

1. Hon'ble Minister-in-Charge, Govt, of West Bengal. Chairman

2. Principal Secretary, Tourism Deptt. Vice Chairman

3. Director of Tourism & E.O. Special Secretary Director

4. Ma'naging Director, WBTDC Ltd. Director

5. Managing Director, W.B. Forest Dev. Corpn. Director

6. Regional Director, Govt. of India Tourist Office Director

7. Special Secretary, Finance Deptt. Director

Organizational set up

Below the Managing Director, in the organizational set up, are the four General

Managers - GM (Operation). GM (Technical), GM (Finance & Accounts) and GM

(Personnel) who are on deputation from the Government and below them are the

Chief Accounts Officer and four Deputy General Managers followed by other down

the line.

Initially 14 tourist lodges along with 175 employees of Tourism Directorate working

in those lodges were transferred to West Bengal Tourism Development Corporation

Ltd. Subsequently, more lodges, both old and new, were transferred to West Bengal

Tourism Development Corporation Ltd. Presently the Corporation has a work force of

493 employees including 38 Government employees on dep~tation from the Tourism

Directorate constituting 1.15% of the total strength. Currently the Company has a total

number of 1190 beds in its 25 Tourist lodges. There are 7 tourist lodges under

management contract in private hands and 2 more are to be given out on management

126

contract during the year 2005-06.

Overview of performance during the year 2002-03 and 2003-04

Out of 25 lodges and 3 snack-bar/fast food units run by West Bengal Tourism

Development Corporation Ltd. with its own employees, 15 lodges had generated

operating surplus during the years 2002-03 and 2003-04. Average occupancy of the

tourist lodges stood at 32.9% during the year 2002-03 and 36% during the year

2003-04.

Operational surplus of the Corporation from tourist lodges (before making

adjustments on account of non-cash and prior-period items as well as Head Office

expenses) had increased from Rs. 9,78,027/- in 2002-03 toRs. 33,24,817/- in 2003-

04. This has been a creditable achievement as the company had suffered operational

losses in the immediately two preceding years. The operational loss was Rs.

14,73,008/- in 2000-01 which decreased toRs. 2,66,9211- in 2001-02. The Sunderban

Safari, made famous by the Company, forms the backbone of its activities in the

Package. Tour Sector which earned an operational surplus ofRs. 96,70,329/- in 2002-

03 and Rs. 1,00,94,494/- in 2003-04.

Diversification and extension of operations

The company has applied to the Government for issuing off-shop licenses to the

company at certain selected places. There is a possibility of receiving positive

response from the Government in this respect. It is expected that such off-shops

would be able to generate good revenue if the company is able to start the off-shops

this year.

With the objective of augmenting steady revenue inflow, the company has already

extended holiday home facilities in Darjeeling Tourist Lodge to Airport Authority of

India and Indian Oil Company Ltd. in consideration of fixed amounts. Endeavor is

being made to extend such facilities to Kalimpong Tourist Lodge also.

127

The company is contemplating to introduce package tours in East Asian Countries,

considering the high demand for such tours.

Special emphasis is proposed to be given this year for the promotion and development

of River Tourism which has vast potential.

Considering the vast potential of development of tourism in the Dooars region,

package tours are being organized in both Eastern and Western Dooars this year.

A new package tour is being organized this year originating from Dhamakhali

covering new tourist destinations.

Keeping in mind the needs of tourists from other States, the new package tour named

'Bangia Dekho' (Visit Bengal) is being organized this year too covering the important

destinations across the slate.

Upgradation and Extension Programme

WBTDC, in its commitment to provide above average service to its customers, has to

take into consideration some long-term perspectives as well as certain short-term

plans. Although inadequate finance often acts as a dampener to the Company's

endeavour in this regard, some modest short-term plans have been taken up.

An urgent programme for essential repairs and maintenance of different tourist lodges

and construction of additional facilities at some of the tourist lodges have been

chalked out for implementation.

Food craft institute

The Food Craft Institute was founded in July, 1990 at Lowis Jubilee Complex,

Darjeeling-7341 01. The main objective of this institute is to impart training on ..

Hospitality Industry to young boys and girls. It was a fact that a total number of 884

students of this institute have received training in different streams up to the session

2003-04 and most of them have been placed with various organizations of repute all

over the country and abroad. A few of them have established their own business.

128

Administrative and financial control

As per the norms of the Govt, of India, this institute was initially funded by the

Department of Tourism, Govt. of India for the first five years, i.e., 1990 to 31.3.95.

The Department of Tourism, Govt. of West Bengal thereafter took over the institute

w.e.f, 1.4,1995.

Since then the Department of Tourism, Govt. of West Bengal has been the

administrative authority of the Institute. In order to run the institute and to pay salaries

and allowances of the employees, the fund has been provided by the West Bengal

Tourism Department since 1.4.1995.

Composition of the Board of Governors

There is a Board of Governors with the following members to formulate policies and

look into the overall administrative affairs of the institute.

1. Principal Secretary, DGHC (nominee of the State Govt.)

2. Director of Tourism

3. 2 (two) representatives ofDGHC

4. 4 (four) representatives of Central Govt.

5. An expert of Catering Technology

6. 2 (two) personnel from Hotel Industry

7. Principal of the Institute

Composition of the Executive Committee

An Executive Committee of the Institute constituted with the following members

executes the functions of the institutes as per principles and policies laid down by the

Board of Governnors and the State Govt.

129

I. Principal Secretary, DGHC (nominee of the State Govt.)

2. 2 (two) representatives of the Central Govt.

3. 1 (one) representative ofDGHC

4. 1 (one) expert of Catering Technology.

5. Principal of the Institute

6. Deputy Director of Tourism, Siliguri.

Faculty & Courses taught

The Institute's administration is run by the Principal who is in-charge of the Institute.

At present there are 3 members (teachers) and 5 attendants. The faculty members are

in-charge of the departments of cookery, food and beverage service and front office

operation. Apart from all these personnel, there are a number of part-time teachers in

the institute.

The institute imparts training in the following courses

1. Food Production

2. Food and Beverage Service

3. Front Office Operation

4. House Keeping (at present this department has not been functioning due to

non-receipt of applicants since 1999-2000 session).

In addition to the abovementioned normal courses, the following subjects are also

simultaneously taught in the institute. 1) Computer Application, 2) Spoken English &

Hindi and 3) Typewriting to enhance the employability of the candidates passing out

from this Institute and to foster the concept of multi-utility personnel required in small

and medium hotels in the region.

130

The training session is for one and half years including six months of Industrial

Training in different hotels in India. The admission is done through advertisement and

the academic session commences from the middle of July every year.

42 and 47 trainees completed training from the Institute in the year 2002-03 and 2003-

04 respectively.

Cooch behar debuttar trust

Genesis

The erstwhile Kingdom of Cooch Behar was established by Late Visva Singha.

Thereafter the said state was ruled by different Maharajas from time to time. After

India became independent, the princely state of Cooch Behar merged with the

Government of India on August 28, 1949. According to the Clause VIII of the merger

agreement the management of the temple and Debuttar properties in the state was

entrusted to a Trust consisting of His Highness as President, 3 nominees of His

Highness and 2 nominees of the Government.

Composition of Trust

On the basis of the agreement, Cooch Behar Religious Trust Rules, 1966 was framed

and a trust was formed with (i) His Highness the Maharaja Bhup Bahadur of Cooch

Behar- President, (ii) 3 nominees of His Highness and (iii) Dy. Commissioner, Cooch

Behar (subsequently the word Dist. Magistrate was substituted for Dy. Commissioner

by an amendment) and SDO, Sadar, Cooch Behar as nominees of the Government for

management, functioning and control of the Trust property. District Magistrate,

Cooch Behar is now the Chairman of the Trust.

Source of Fund for the Trust

The Trust is now funded by the State Government and the expenditure on account of

(a) the salaries of the employees and (b) the maintenance of the temples is borne from

the State Exchequer. The employees of the Cooch Behar Debuttar Trust are awarded

131

the pay scales and other allowances similar to that of State Government employees

since 1990.

Administrative aspect of the Cooch Behar Deb uttar Trust

The administrative office of the Cooch Behar Debuttar Trust is situated in the temple

premises and the administration of the Trust is being controlled at the office of the

Assistant Director of Tourism (PR), Siliguri.

Strength & Categories of Employees

The following number and categories of employees are working at Debuttar Trust

Board, Cooch Behar (Appendix-1).

Table No. 18: Staff pattern

1. Regular 82

2. Daily wage & Fixed Pay 18

3. Part time 24

The detailed categorial of the regular employees :

1. L D Clerk 2 2, GroupD 3

3. Guard 11

4 ' Mali 8

5. Musician 3

6. Poojari-cum-Bhogpachak 20

7. Caretaker 3

8. Bhogpachak 6

9. Deori 20

10. Balikarak 1

11. Night Guard 2 12. Servant 3

Total 82

132

In the year 2002-03 and 2003-04 Rs. 28,43,000/- was spent towards repair of Madan

Mohan Temple, Mekliganj, Cooch Behar, Madan Mohan Temple, Mathabhanga,

Cooch Behar, Construction of boundary wall of Giridharilal Gopi Ballav Temple,

Tufanganj, Construction of boundary wall with pathway of Siddheswari Temple,

repair and renovation ofSiddheswari Temple and Kamakshya Temple.

Table 19: Statement Containing the Units Registered with the Tourism

Department

Financial Year No. of Hotel Resort Hotel Aerial Others Approx. Registered Unit Ropeway Total Project Cost

(Prop.) (In Rs. Lakhs)

1998-99 16 11 5 X X X 10520.34

1999-2000 12 9 2 X 1 X 42425.54 (Hyatt+ lTC)

included 2000-2001 8 7 X 1 X X 772.35

2001-02 5 3 2 X X X 3567.91

2002-03 8 4 4 X X X 8078.02

2003-04 5 5 X X X X 862.33

54 39 13 1 1 y 66226.49

Source:- Tourism department, Govt. of West Bengal, 2002

133

Table 20: Statement of the Year 2003-04 under plan Head

SP - State Plan (Annual Plan & 1Oth Plan) (Amount in Rs. Lakhs)

Head of A/C. Budget Expendit Outlay ure

3452-01-101- Tourist Transpon including Watercraft- 5.00 6.00 001-3452-01-800- Tourist Organisation .... Information & 5.00 0.44 002- Assistance Services -

3452-01-800- Expansion/Improvement of tourist - 5.00 18.86 003- lodges 3452-01-800- Organisation of a planning and Plan 2.00 7.00 004- Monitoring Cell -

3452-01-800- Provision of developed sites, 5.00 3.59 005- of tourist lodges etc.-

Head of A/C. Budget Expenditu Outlay re

3452-80-003- Training- 1.00 3.00 001-3452-80-800- Creation of facilities for adventure - 1.00 2.00 002- tourism 3452-80-800- Incentives ... under WBIS, 1993 - 1.00 4.99 006-3452-80-800- Tourist Publicity .... Expenses- 10.00 57.59 007-

3452-80-800- Grants-in-aid to Great Eastern Hotel- 85.00 -009-3452-80-800- Incentives ... under W.B.I.S, 1999- 0.99 -010-3452-80-800- Incentives ... under W.B.I.S, 2000- 3.00 -

011-3452-80-800- State Share to GOI Schemes - 10.00 15.00 012-

Total: 3452 133.99 118.47

5452-01-190- Share Capital of WBTDC Ltd. - 3.00 20.00 002-

134

SP - State Plan (Annual Plan & 1Oth Plan) '(Amount in Rs. Lakhs)

5452-01-800- Infrastructure facilities (RIDF)- 268.80 -

001-

Total: 5452 271.80 20.00

2551-60-191- Grants to DGHC - 5.00 10.00 043-

Total: 2551 5.00 10.00

Total: SP 410.79 148.47

Core Plan 141.99 148.47

RIDF 268.80 NIL

3452-0 1-800-CN- Central Sector (New Schemes) - 876.03 78.99

3452-80-104- Promotion & Publicity - CN - 4.00 -

5452-01-1 02-CS- Centrally Sponsored (New Scheme) - 12.50 -

Source: Tourism department, Govt. of West Bengal, 2003

135

Table 21: Statement of Financial Performance in the Year 2003-04 under non

plan head amount in Rs. Lakhs

Budget Expenditure Outlay

2250-00- 103-NP-001- Trustees in Coochbehar for 105.78 91.70

worship of State Idols and other observances of Festivals-

31-Grants-in-aid-

Total: 2250 105.78 91.70

3451-00-090-NP-010- Tourism Deptt.- 73.30 62.95

Total : 3451 73.30 62.95

3452-01-101-NP-001- Tourist Transport including 49.62 29.42

Watercraft -

3452-01-101-ND-004- Maintenance of Tourist Facilities- 1.40 1.26

19-Maintenance -

3452-01-101-ND-005- Managerial Subsidy to WBTDC- 6.50 20.85

33-- Subsidies-

3452-01-800-NP-002- Maintenance of Tourist Lodges, 23.18 15.49

Motel Centres etc. -

3452-80-001-NP-001- Headquarters Establishment- 26.36 21.48

34S2-80-003-NP-001- Grants-in-aid to F.C.I, Darjeeling- 36.25 33.72

3452-80-800-NP-00 1- Regional Establishment - 196.82 168.76

34i2-80-800-NP-002- Grants-in-aid to the Great Eastern - 370.00

Hotel 31-Grants-in-aid-

Total: 3452 340.13 660.98

Total : Non Plan 519.21 815.63


136

Table No.22: Statement on Financial performance in the year 2002-03 under

non plan head Amount in Rs. Lakhs

Budget Expenditure Outl'!Y_

3452-01-101-001- Tourist Transport including Watercraft- 10.00 -

3452-01-800-002- Tourist Organisation .. .Information & 6.00 6.64 Assistance Services -

3452-01-800-003- Expansion/Improvement of tourist lodges - 50.00 31.21

3452-01-800-004- Organisation of a Planning and Plan 3.00 -Monitoring Cell -3452-01-800-005- Provision of developed sites, of tourist 50.00 48.93 lodges etc. -

3452-80-003-001- Training - 3.00 -

3452-80-800-002- Creation of facilities for adventure tourism- 5.00 -

3452-80-800-006- Incentives., under WBISJ993 - 25.00 -

3452-80-800-007- Tourist Publicity .... Expenses- 199.79 58.85

3452-80-800-009- Grants-in-aid to Great Eastern Hotel - 100.00 170.00

Total: 3452 451.79 315.63 5452-01-190-002- Share Capital of WBTDC Ltd. - 100.00 100.00

5452-01-800-001- Infrastructure facilities (RIDF)- 500.00 -

Total: 5452 600.00 100.00

2551-60-191-043- Grants to DGHC- 30.00 30.00

Total: 2551 30.00 30.00

Total: SP 1081.79 445.63

Core Plan 581.79 445.63

RIDF 500.00 NIL

3452-0 1-800-CN- Central Sector (New Schemes)- 330.00 80.03

5452-01-102-CS- Centrally Sponsored (New Schemes)- - 22.50


137

Table No. 23. Statement on finandal performance in the year 2002-03 under non

plan head (amount in Rs. Lakhs)

Head of A/C. Budget Expenditure Outlay

2250-00-1 03-NP-00 1- Trustees in CoochBehar for 104.00 77.94 Worship of State Idols and other observances of Festivals-31-Grants-in-aid-

Total: 2250 104.00 77.94

3451-00-090-NP-010- Tourism Deptt.- 72.51 60.08

Total : 3451 72.51 60.08

3452-0]-101 -NP-001 -Tourist Transport including 48.51 17.21 Watercraft -

3452-01-101-ND-004-Maintenance of Tourist Facilities 1.50 1.10 -19-Maintenance- '

3452-01-101-ND-005- Managerial Subsidy to 6.50 -WBTDC-33- Subsidies-

3452-01-800-NP-002- Maintenance of Tourist Lodges, 27.01 15.07 Motel Centres etc. -

3452-80-001-NP-001- Headquarters Establishment- 28.52 20.74

3452-80-003-NP-001- Grants-in-aid to F.C.I., 31.00 31.00 DarieelinQ-3452-80-800-NP-00 1- Regional Establishment- 238.55 167.00

3452-01-800-NP-001- Maintenance of Tenements .... at 90.71 -Digha-

Total: 3452 + (Digha Tenement) 472.30 252.12

Total : Non Plan 648.81 390.14


138

Table No. 24: Statement of fund released under Annual Plan in the year 2002-03

SI. G.O. No. & Date Purpose Amount No. (Rs. In

1. 1026-TWdt. 31.03.03 Computerisation & Introduction of WEB 6.00 based system in the on-line booking

2. 1025-TWdt. 31.03.03 Shifting of tourism counter at NJP Rly. 0.64 Stn.

3. 4129-TWdt. 20.09.02 Upgradation of Maida T.L. 4.67

4. 834-TWdt. 11.03.03 Construction of additional 0.27 accommodation at J aldapara T .L.

5. 1005-TWdt. 28.03.03 Fees for preparation of schemes under 2.96 Centra] Sector by WBTDC Ltd.

6. 1024-TWdt. 31.03.03 Special repair of Gadiara T.L. 23.31

7. 4073-TWdt. 17.09.02 Procurement of furniture and other 8.24 furnishing material for Jaldapara T.L.

8. 4128-TWdt. 20.09.02 Construction ofT.L. at Jaldapara 6.30

9. 4151-TWdt. 23.09.02 Acquisition of land for construction of 1.23 T.L at Jalpaiguri (Murti)

10 4194-TWdt. 25.09.02 Construction ofT.L. at Tarakeswar 1.17

11. 4195-TWdt. 25.09.02 Construction of Restaurant at Gadiara 5.32

12. 5135-TWdt. 13.12.02 Fee to WEBCON for preparation of20- 4.00 year perspective plan

13. 860-TWdt. 13.03.03 Construction ofT.L. at Sankarpur 7.21

14. 928-TWdt. 21.03.03 Furnishing & fitting for new block of 7.40 BishnupurT.L.

15. 1907-TWdt. 23.05.02 Annual subscription, promotional fees 0.70 and library fees for 02-03 for PAT A

16. 1965-TWdt. 29.05.02 Advertisement in souvenir published by 0.39 Indian High Commission of Mauritius

17. 1974-TWdt. 30.05.02 Participation in Sanskritik 2002 at 0.12 Jadavpur

139


18. 1993-TWdt. 31.05.02 Advertisement in Aerogramme 4.00

19. 2080-TWdt. 10.06.02 Advertisement in the souvenir of 0.10 VidyasagarMela

20. 2095-TWdt. 11.06.02 Participation in Janaswastha Mela 0.1 1

21. 2167-TWdt. 17.06.02 Participation in Bidhannagar Mela' 02 0.34 at Central Park

22. 2510-TWdt. 19.07.02 Organisation of IATO Convention - 2002 11.00

23. 2602-TWdt. 30.07.02 Advertisement in Eksathe on Dooars 0.04

24. 2645-TWdt. 02,08.02 Advertisement in Cal Calling 0.08

25. 4133-TW dt 20.09.02 Assignment of Tourist Guide for 0.03 filming important touist spots at

IV"' 1lrntn 1...." T T'T''\ T

26. 4384-TWdt. 08.10.02 Cooch BeharRash Mel a 200 1 0.50

27. 4537-TW dt. 23 10.02 For IATO Annual Convention, Kolkata 0.82

28. 4640-TWdt. 30.10.02 For Participation in TTF -02 at 1.70 Bangalore, Chennai, Kolkata

29. 4641-TWdt. 30.10.02 For design, planning interior decoration 1.25 of tourism stall on TTF-02 at Netaji Indoor Stadium

30. 4938-TWdt. 28.11.02 Advertisement in CITU Sandesh (raised 0.06 by Continental Advertising Services)

31. 5069-TWdt. 10.12.02 Advertisement in Lokoshruti (raised by 0.02 Folk and Tribal Cultural Centre)

32. 5105-TWdt. 12.12.02 Advertisemtn in Bhraman Puja - 0.14 2002 (raised by CONTAD)

33. 5107-TWdt. 12.12.02 Advertisement in W.B. State 0.05 Coordination Committee Paper

34. 5234-TWdt. 20.12.02 Tourism Advertisement 0.40


140



37. 206-TWdt. 13.01.03 Layout and design for India International 2.00 Trade Fair 2002 at Pragati Maidan New Delhi

38. 205-TWdt. 13.01.03 Tourism Publicity in India International 0.26 Trade Fair 2002 at Pragati Maidan New Delhi

39. 306-TWdt. 30.01.03 Vishnupur Festival 2002 3.00

40. 323-TWdt. 30.01.03 Tourism Publicity on Sunderbans 0.58

41. 322-TWdt. 30.01.03 Advertisement on Durga Puja Festival 0.97

42. 422-TWdt. 30.01.03 Participation in Industrial India Trade Fair 1.90 2002 at Kolkata

43. 449-TWdt. 30.01.03 Publicity ofW.B. Tourism 0.59

44. 470-TWdt. 30.01.03 Advertisement on Sunderbans 0.36

45. 23-DTdt. 07.02.03 Evaluation Work by 1-Win of G. E. HoteJ 3.75

46. 124-DTdt 21.02.03 Production ofKolkata This Fortnight 0.63

47. 125-DTdt. 21.02.03 Production ofKolkata This Fortnight 0.50

48. 703-TWdt. 26.02.03 Preparation of self employment scheme 0.12

49. 737-TWdt. 03.03.03 Publicity on the occasion of JATO 2003 1.29

50. 750-TWdt. 03.03.03 Advertisement in J etwings & ExpJ ore 1.25 India

51. 763-TW 03.03.03 Advertisement on Sunderbans 0.10

52. 755-TWdt. 03.03.03 Advertisement in Bhraman Tele Magazine 0.90

53. 848-TWdt. 12.03.03 JATO Annual Convention in KoJkata 3.94

141

Sl. G.O. No. & Date Purpose Amount No. (Rs. In

54. 800-TWdt. 07.03.03 Production ofKolkata This Fortnight 0.05 &

55. 801-TWdt. 07.03.03

56. 858-TWdt 13.03 03 Participation in 4th IT&T Mart 2002 at 0.90 New Delhi

57. 859-TWdt. 13.03.03 Participation in 4th ITTM 2002 at New 0.75 Delhi

58. 902-TWdt. 20.03.03 Participationin in Abbas Mela 2002 0.21

59. 903-TWdt. 20.03.03 Abbas Mela 2002 0.12

60. 905-TWdt. 20.03.03 Participation in TTE 2003 0.97

61. 912-TWdt. 20.03.03 Advt. In Aerogramme 4.00

62. 927-TWdt. 21.03.03 Filming Tourist Spot- Guide Cost 0.03

63. 934-TWdt. 21.03.03 Production of Calendar and Envelope 2.02

64. 935-TWdt. 21.03.03 Layout, design etc. for Tourism Calendar 0.83

65. 936-TWdt. 21.03.03 Advt. In India Today 3.50

66. 960-TW dt. 25,03.03 Advt. In Laldighi 0.02

67. 964-TWdt. 25.03.03 Tourism Ad. on Dooars 0.10

68. 991-TWdt. 27.03.03 Observance of Tourism Assistance Week 0.99

69" 1029-TWdt. 31.03.03 Promotion of Video Film 1.08

70. 1030-TWdt. 31.03.03 Promotion of Video Film 0.62

71. 1031-TWdt. 31.03.03 Promotion of Video Film 0.86

72. 2007-TWdt. 23.06.02 Grant on account of payment of salary to 25.00 employees of G. E. Hotel

73. 3050-TW dt. 4.09.02 Grant on account of payment of salary to 25.00 employees of G. E. Hotel

142


74. 4716-TWdt. 11.11.02 Grant on account of payment of snlnry to 25.00 employees of G. E. Hotel


76. 434-TWdt 29.01.03 Grant on account of payment of salary to 35.00 employees of G. E. Hotel



79. 4005-TWdt. 11.09.02 Equity Share Capital of WBTDC Ltd. 50.00

80. 201-TWdt. 13.01.03 Equity Share Capital of WBTDC Ltd. 25.00.

81. 869-TW 17.03.03 Equity Share Capital of WBTDC Ltd. 25.00

82. 904-TWdt. 20.03.03 Assistance to Tourism Plan Schemes of 30.00 DGHC


143

Table 25: Statement of fund released under Central Sector I Centrally Sponsored Scheme

SL G.O. No. & Date Purpose Amount No. (Rs. In

Lakhs) 1. 1890-TWdt 25.02.02 Up gradation of Golf Course at 5.00

Tollygunge Club

2. 4057-TWdt. 16.09.02 Expansion & up gradation of Dighat T .L. 0.50

3. 4107-TWdt 19.09.02 Buddha Mahotsasv 2001 3.00

4. 4145-TWdt 23.09.02 Expansion & Upgradation of Malancha 5.00 T.L. at Barrackpore

5. 4193-TWdt. 25.09.02 Construction ofT.L. at Tarakeswar 5.00

6. 5070-TWdt. 10.12.02 Upgradation of Diamond Harbour T.L. 10.25

7 .. 721-TWdt. 28.02.03 Beautification of Riverfront at Malancha 4.50 T.L. at Barrackpore

8. 819-TWdt. 11.03.03 Information Technology on Web Based 22.50 System

9, 901-TWdt. 20.03.03 Construction ofT.L. at Bankura 13.68

10. 906-TWdt. 20.03.03 Expansion and Upgradation ofDigha 7.00 ITJ

11. 1006-TWdt, 28.03.03 Construction ofT.L, at Asansol 8.38

12. 1027-TWdt. 31.03.03 Upgradation ofT.L. at Maida 5.50

13. 1028-TWdf. 31.03.03 Expansion and Upgradation ofMalancha 7.00 T.L at Barrackpore

Source:- Tourism department, GoVt. of West Bengal, 2003

144

Table 26: Statement of fund released under Annual Plan in the year 2003-04

SI. G.O. No. & Date Purpose Amount (Rs. No. In Lakhs)

I. 709-TWclt. 24.03.04 Maintenance work of Great Eastern 6.00 2. Hotel

710-TWdt. 24.03.04 Maintenance work of Great Eastern 7.00 Hotel

3. 711-TWdt. 24.03.04 Maintenance work of Great Eastern 3.00 Hotel

4. 712-TWdt. 24.03.04 Maintenance work of Great Eastern 2.00 Hotel

5. 3068-TWdt. 11.12.03 Redecorating work at Information 0.44 Counter at NSC Bose Airport International Lounge

6. 662-TWdt. 17.03.04 Repair & maintenance work of 1.32 Bakkhali T .L.

7. 663-TWdt. 17.03.04 Development of tourist spot at 3.59 Sainekh::~li

8. 704-TWdt. 24.03.04 Repair & maintenance work of 5.62 Darjeeling T.L.

9. 766-TW dt. 30.03.04 Repair & maintenance work of 9.15 Udayachal T.L.

10. 780-TW dt. 31.03.04 Repair & maintenance work of 2.76 Raigunj T .L.

11. 740-TWdt. 26.03.04 Incentive to private sector tourism 4.99 I units

12. 1415-TWdt. 20.05.03 Production of Video Films 0.86

13. 1797-TWdt. 26.06.03 Participation in Banabibi Utsav-03 at 1,12 Kaikhali

14. 1901-TWdt 08.07.03 Annual subscription and promotional 0.07 fee ofW.B. Tourism

15. 2400-TWdt. 01.09.03 Advt. on Dooars 0.02


145

SI. G.O. No. & Date Purpose Amount(Rs. No. In Lakhs)


18. 697-TW dt. 24.03.04 Publicity for Dooars 0.20

19. 2445-TWdt. 05.09.03 Advt. On Complete Tourist 0.13 !Destination

20. 2456-TWdt. 08.09.03 Advt. on Sunderbans 0.35

21. 1871-DTdt. 14.10.03 Stall charges for participation in TTF- 1.25 2003 at Hyderabad and Kolkata

22. 2737-TWdt. 28.10.03 Preparation of CD on W.B. Tourism 0.73

23. 2856-TWdt. J3.1J.03 Work of evaluation on G. E. Hole! by 1.35 I-Win

24. 2766-TWdt. 31.10.03 Advt. in Bharaman Tele Magazine 0.26

25. 2154-TWdt. 17.11.03 Advt. in Souvenir in All India Bengali 0.05 Poetry Festival

26. 2215-TWdt. 24.11.03 Advt. in Cal Calling 0.06

27. 3205-TW dt. 31.12.03 Cost of Advertisement 2.40

28. 10-TWdt. 02.01.04 Participation at I1TF, New Delhi 1.75

29. 34-TWdt. 0 6.01.04 Stall rent of 5th International Travel 0.96 and Tourism Mart '03 at New Delhi

30. 339-TWdt 17.02.04 Participation in 5th International 0.69 Travel and Tourism Mart 103 at New Delhi

31. 67-TWdt. 09.01.04 Tourism Advt. on Digha and 0.02 Shankarpur

32. 340-TWdt. 17.02.04 Stall rent and lighting arrangement for 0.51 ChaloJaiT2003

33. 82-TWdt 09.01.04 Participation in BishnupurFestival 1.50 2003

34. 111-TWdt. 14.01.04 Production ofKolkata This Fortnight 1.00

146

SI. G.O. No. & Date Purpose Amount (Rs. No. In Lakhs)

35. 116-TWdt 14.01.04 Financial Grant for 39th FHRAI 5.00 Convention '03

36. 126-TWdt. 15.01.04 Installation of stall at IITF 2003, 1.25 Kolkata

37. 127-TWdt. 15.01.04 Advt on West Bengal 040

38. 282-TW dt. 09.02.04 W.B. Tourism Festival '03 atNalban 4.24

39. 287-TWdt. 10.02.04 Production of booklet on W.B. 2.10 Tourism

40. 311-TWdt. 13.02.03 Production of Kolkata This Fortnight 0.50

41. 358-TWdt. 18.02.04 Advertisement on Sunderbans 0.60

42. 374-TW dt. 20.02.04 Printing of calendars and envelops 2.84

43. 375-TWdt. 20.02.04 Participation in TTF '04 in Mumbai & 1.49 Chenna

44. 376-TWdt. 20.02.04 IITF'03 at New Delhi 1.25

45. 440-TW dt. 27.02.04 Advt. For Vidyasagar Mela 0.10

46. 5 14-TWdt. 04.03.04 Participation in TTF '03 at Hyderabad 0.72 & Kolkata

47. 584-TW dt. 09.03.04 Tourism publicity 0.02

48. 614-TWdt. 12.03.04 Participation in ITM '04 at 1.80 Ahmedabad

49. 631-TWdt. 15.03.04 Advt. In Business Standard L50

50. 702-TW dt. 24.03.04 Participation in Cooch BeharRash 0.39 Mel a

51. 706-TWdt. 24.03.04 Observance ofNational Tourism 0.20 Week

52. 757-TWdt. 29.03.04 Observance ofNational Tourism 0.58 .WPPl<

147

SI. G.O. No. & Date Purpose Amount(Rs. No. In Lakhs)

53. 708-TW dt. 24.03.04 Observance ofNational Tourism 0.21 WPP.k-

54. 714-TWdt. 25.03.04 Living Media India Ltd. 3.50

55. 715-TWdt. 24.03.04 World Travel India 2004 1.65

56. 731-TWdt. 25.03.04 Ad in Swagat 1.50

57. 739-TWdt. 25.03.04 Tourism Publicity in Let's Go 1.50

58. 743-TWdt. 26.03.04 Hoarding at Airport 2.49

59. 751-TWdt. 29.03.04 Production of Kolkata This Fortnight 0.25

60. 716-TWdt. 24.03.04 Introduction of Web Based System by 10.00 WPHFT

61. 765-TWdt. 30.03.04 Development of riverfront at 5.00 I Ch~nrlanna o-ore

62. 644-TWdt. 16.03.04 Equity Share Capita) ofWBTDC 3.00

63. 761-TWdt. 30.03.04 Equity Share Capital of WBTDC 17.00

64. 762-TWdt. 30.03.04 Hill Area Tourism Development 10.00

Source:- Tourism department, Govt. of West Bengal, 2003-04

148

Table 27: Statement of fund released under Central Sector I Centrally Sponsored Scheme


La~s)

1. 1712-TWdt. 20.06.03 Beautification and development of 8.00 riverfront at Chandannagar

2. 1734-TWdt. 24.06.03 Up gradation of Golf Course at 4.00 Tollygunge Club

3. 2510-TWdt. 15.09.03 Construcion ofT.L at Vishnupur 14.21

4. 2411-TWdt. 02.09.03 Expansion & upgradation of 7.50 MalanchaT.L. at Barrackpore

5. 2412-TWdt. 02.09.03 Construction of Addl. Accommodtion at 3.45 MadarihatT .L,

6. 2418-TWdi. 02.09.03 Construction of Tourist Lodge at 6.04 Jalpaiguri

7. 2558-TWdt. 19.09.03 Upgradation ofUdayachal T.L. 15.56

8. 248-TW dt. 03.02.04 Construction of Tourist Complex 3.23 atMidnapore

9. 230-TWdt 29.11.03 Preparation of 20 year perspective plan 5.00 by Webcon

10. 703-TWdt. 24.03.04 Upgradation ofMalda T.L. 12.00

Source:- Tourism department, Govt. of West Bengal, 2003-04

149

Table 28. Statement of centrally sponsored project in the year 2002-03 & 2003-04

Year of Name of the Project Amount released

Sanctioned sanction by Govt. of

project cost India (Rs. in 2002-03 Beautification and construction of View 7.68 2.30

Point near Peshok wayside Inn, Darjeeling Beautification and construction of View 6.42 1.90

Point near Dilaram Wayside Inn, Darjeeling Car Park below Silver Fir, Darjeeling 2.36 0.80

Illumination of Historical Monuments, 39.47 13.00

Darjeeling

Integrated Development of 145.17 142.00

Shrubbery Nightingle Park,

Darjeeling

2003-04 Destination Tourism in the Dist. of 324.38 96.00

Bankura at Bishnupur

Comprehensive development of 132.24 113.68

Dakshineswar Kali Temple Complex

Rural Tourism in Shantiniketan 53.00 15.00

Development of Recreation Park at 161.00 105.00

Dal!our Sili!!uri

Source: Tourism department, Govt. of West Bengal, 2003-04

150

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