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Tour Guiding TechniquesTour Guiding Techniques
MA. DOLORES SALAMANCAMA. DOLORES SALAMANCA
August 01, 2012August 01, 2012
• People who leave their homes to temporarily visit a place
• They should be spending and not earning money from the place they visit
• Reasons can be pleasure, meetings or seminars
• With the intention of learning something about the place like its history, people, culture
TouristsTourists
• Attractions which can be site itself or an event
• Amenities or facilities like accommodation, food, local, transportation, communication and entertainment at the site
• Accessibility• Peace and order
Basic factors for a successful
tourist destination Basic factors for a successful
tourist destination TOURIST RECEPTION & TOURIST RECEPTION & GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR
GK MABUHAY GUIDESGK MABUHAY GUIDES
• Product is not brought to the consumer;• The tourism product is not used up, it doesn’t
exhaust the country’s natural resources;• People-oriented;• Labor-intensive;• Multi-dimensional;• Seasonal;• Dynamic;• Characterized by the changing ideas of its
customers.
Characteristics of TourismCharacteristics of TourismTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• First impression of tourists play a very important role
• Receiving tourists is just like receiving guests in your home
• Show the best without boasting or overdoing
• Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it.
Nature of Tour Reception& Guiding
Nature of Tour Reception& Guiding TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Provide them information and explanations about the place honestly without prejudice;
• Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions;
• Act fairly and reasonably in all dealings with colleagues and co-workers;
• Always act with tact and diplomacy in dealing with the guests
Duties and ResponsibilitiesDuties and ResponsibilitiesTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Always report for duty healthy and positive• Never take advantage of the ignorance of the
tourists• Never allow yourself to be used by
unscrupulous organizations who want to take advantage of the tourists
• Use common sense and be honest by saying “ I don’t know,…I will check,..”
Nature of Tour Reception& Guiding
Nature of Tour Reception& Guiding TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Ensure guest’s safety, warn them on:• Plants that might cause some allergies• Food and drinks that might not suit their
digestive system• Elevation for those with vertigo and fear of
height• Dogs that might bite• Presence of pickpockets in crowded areas
Nature of Tour Reception& Guiding
Nature of Tour Reception& Guiding TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions
• Act responsibly as representative of the country and the people
Nature of Tour Reception& Guiding
Nature of Tour Reception& Guiding TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Language proficiency• Avoid using highfalutin words, use
simple, easy to understand words• Try to get rid of regional accent• Use synonyms to explain, to describe
something• Use non-verbal communication in a
difficult thing or situation
Communication SkillsCommunication SkillsTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Speak audibly, not too soft and not too loud
• Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember)
Communication SkillsCommunication SkillsTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Be prepared, study the destination• Plan your spiel or commentary, it should be
structured• Have an update on the local and global news
and environmental issues• Intercede when necessary in the interaction
with the guest and the locals• Be aware on the basic human behavior and
attitudes
Guiding TechniquesGuiding TechniquesTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Do research to back up your facts• Be ready for pertinent and impertinent
questions• In cases of having more than one guide, find
some time to sit down, discuss to synchronize information & learn from each other
• Never tell your personal life at first meeting
Guiding TechniquesGuiding TechniquesTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Never sell anything at first meeting unless they ask
• Be punctual at all times. Be there at least one hour before the tour starts
• Learn map reading
• Learn how to say NO to indecent proposals
Guiding TechniquesGuiding TechniquesTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Always make a head count before, during and after the tour, especially on stops
• Be practical when making judgment, think of the benefit of the majority
• Be a good decision maker
• Learn basic first aid
Guiding TechniquesGuiding TechniquesTOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Love of country• People-loving• Open-mindedness• Tactfulness• Punctuality• Proper decorum• Honesty• resourcefulness
Qualities of an effectiveTour Guide
Qualities of an effectiveTour Guide TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Self- confidence• Sense of humor• Enthusiasm• Fairness in treatment• Good health• Good communicator• Patience• Reasonable• Assertiveness• Humble and polite
Qualities of an effectiveTour Guide
Qualities of an effectiveTour Guide TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Begin with a smile, greeting and introduction
• Brief the guests about the tour for the day
• Review the inclusions and exclusions of the tour
• Give the distance and traveling time of the destination
Steps on how to make acommentary
Steps on how to make acommentary TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• What to expect from the tour
• Give necessary precautions
• Do not miss to point important landmarks along the way
• Announce comfort stops
• Always do the head count
Steps on how to make acommentary
Steps on how to make acommentary TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Start with a greeting or introduction• Information should be delivered in a
manner that would interest the guests• Sense of humor should be part of the
delivery of information• Remember, commentaries help people
understand and appreciate what they actually see
Tips for an effective tourcommentary
Tips for an effective tourcommentary TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Face the group, not a few• Speak slowly and clearly• Voice should be audible• Practice eye contact• Prepare yourself for questions to be
asked• Take control of your breathing and
emphasize important words
Steps on how to make acommentary
Steps on how to make acommentary TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES
• Use synonyms, example in explaining something
• When mentioning a name, repeat it or spell it• Maintain silence, if the need arises• Listen carefully to questions and other
concerns• Never argue with the guests• End your tour always by thanking the guests
Steps on how to make acommentary
Steps on how to make acommentary TOURIST RECEPTION & TOURIST RECEPTION &
GUIDING TECHNIQUES FOR GUIDING TECHNIQUES FOR GK MABUHAY GUIDESGK MABUHAY GUIDES