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Total Quality Management (TQM 전사적 품질경영 ). 목 차. TQM 이란 ?. TQM 기본원리. TQM 조직의 특성 및 정보관리. TQM 성공요건. 변화 관리 및 품질 문화. TQM 성과. GQM 이란 ?. TQM 용어 설명. ☞ 용어설명 Total Quality Management 라는 말은 각 분야에 따라 여러 가지로 불린다 . 경영학에서는 일반적으로 ‘ 전사적 품질 관리 ’ , ‘ 총체적 품질 관리 ’ , ‘ 총체적 품질 - PowerPoint PPT Presentation
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Total Quality Management(TQM )
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