Toshiba E-studio 20p_25p Printer

7/23/2019 Toshiba E-studio 20p_25p Printer

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T O S H IB AT O S H IB A

SERVICE MANUALSERVICE MANUALPAGE PRINTER

ee--STUDIO 20P/25PSTUDIO 20P/25P


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Edition: July 2001

The following paragraph does not apply to any country where such provisions areinconsistent with local law: TOSHIBA AMERICA BUSINESS SOLUTIONS, PROVIDES THISPUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states donot allow disclaimer of express or implied warranties in certain transactions; therefore, thisstatement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes areperiodically made to the information herein; these changes will be incorporated in latereditions. Improvements or changes in the products or the programs described may be

made at any time.Comments may be addressed to TOSHIBA. America Business SolutionsNational Service Training 2 Musick, Irvine California 92618 U.S.A.Toshiba America Business Solutions may use or distribute any of theinformation you supply in any way it believes appropriate without incurring any obligationto you. You can download additional copies of publications related to this product byaccessing the Toshiba S.I.S. / Tech-To-Go Website.

Toshiba is a trademark of TABS, registered in the United States and/or other countries.

Other trademarks are the property of their respective owners.

Copyright Toshiba America Business Solutions. 2001.

All rights reserved.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use,duplication or disclosure by the Government is subject to restrictions as set forth insubparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause atDFARS 252.227-7013 and in applicable FAR provisions: Toshiba America Business Solutions,

Irvine, Ca. 92618

P/N: 12G3967

e-Studio 20P/25P


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Contents iii

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Contents

Notices and Safety Information. . . . . . . . . . . . . . . . . . . . . . . ixLaser Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixSafety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Maintenance Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Tools Required for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Service Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2User Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22User Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . 2-35

Symptom Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39Charge Roll Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-40Cover Open Switch/Cable Service Check . . . . . . . . . . . . 2-42Dead Machine Service Check . . . . . . . . . . . . . . . . . . . . . 2-43Duplex Unit Service Check. . . . . . . . . . . . . . . . . . . . . . . . 2-45Envelope Feeder Service Check . . . . . . . . . . . . . . . . . . . 2-48Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-56Fuser Solenoid Service Check . . . . . . . . . . . . . . . . . . . . . 2-60Input Sensor Service Check. . . . . . . . . . . . . . . . . . . . . . . 2-61Input Tray(s) Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-62High-Capacity Feeder Input Tray Service Check . . . . . . . 2-66Main Drive Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-77Operator Panel Service Check. . . . . . . . . . . . . . . . . . . . . 2-79Options Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-81Output Bin Sensor Standard Tray Service Check . . . . . . 2-83Paper Feed Service Check. . . . . . . . . . . . . . . . . . . . . . . . 2-84

Parallel Port Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-86Printhead Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-87Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-88Smart Contact Assembly Service Check . . . . . . . . . . . . 2-100Serial Port Service Check. . . . . . . . . . . . . . . . . . . . . . . . 2-101Toner Sensor Service Check . . . . . . . . . . . . . . . . . . . . . 2-102
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Transfer Roll Service Check . . . . . . . . . . . . . . . . . . . . . 2-103

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4Disabling Download Emulations . . . . . . . . . . . . . . . . . . . . 3-5

Duplex Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6Duplex Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6Duplex Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Duplex Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8Duplex Feed 1 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9Duplex Feed 2 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Error Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Viewing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Clearing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Hardware Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11SDRAM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12ROM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13Parallel Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13Serial Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Input Tray Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Input Tray Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Output Bin Test - Standard Bin . . . . . . . . . . . . . . . . . . . . 3-16

Base Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Setting the Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18Viewing the Permanent Page Count . . . . . . . . . . . . . . . . 3-18Maintenance Page Count . . . . . . . . . . . . . . . . . . . . . . . . 3-19Setting Configuration ID. . . . . . . . . . . . . . . . . . . . . . . . . . 3-20Restore EP Factory Defaults . . . . . . . . . . . . . . . . . . . . . . 3-21

Print Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22Print Quality Test Pages . . . . . . . . . . . . . . . . . . . . . . . . . 3-23Print Test with RIP (Controller Board) Removed. . . . . . . 3-24Printing Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . 3-24

Autocompensator Operation . . . . . . . . . . . . . . . . . . . . . . . . . 3-25Autoconnect System, Paper Tray Options, Envelope Feeder 3-26


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Fuser Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27Paper Feed Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-Sensitive Parts. . . . . . . . . . . . . . . . . . . . . . . . . 4-1Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Duplex Motor Drive Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2Fuser Solenoid Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 4-3Gap Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3Printhead Assembly Adjustment. . . . . . . . . . . . . . . . . . . . . 4-4Paper Alignment Assembly Adjustment . . . . . . . . . . . . . . . 4-5

Screw Identification Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Covers Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Center Pan Assembly Removal . . . . . . . . . . . . . . . . . . . . 4-16Controller Board Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-17Developer Drive Assembly Removal . . . . . . . . . . . . . . . . 4-18Duplex Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19Duplex Front Cover Assembly Removal. . . . . . . . . . . . . . 4-19Duplex Front Cover Door Removal . . . . . . . . . . . . . . . . . 4-19Duplex Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20EMC Shields Removals . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21Engine Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23Main Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24Frames Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25Fuser Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28Fuser Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29Fuser Cover Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30Fuser Detack Housing Assembly Removal . . . . . . . . . . . 4-32

Fuser Transfer Plate Removal . . . . . . . . . . . . . . . . . . . . . 4-32Fuser Envelope Conditioner Solenoid Removal. . . . . . . . 4-33Fuser Narrow Media Sensor/Flag Assembly Removal. . . 4-34Fuser Exit Sensor Flag Assembly Removal . . . . . . . . . . . 4-34Fuser Lamp Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35Fuser Lower Exit Guide Assembly Removal . . . . . . . . . . 4-35High Voltage Power Supply Removal. . . . . . . . . . . . . . . . 4-36Integrated Tray Compensator Assembly Removal. . . . . . 4-37

Integrated Tray Compensator Pick Roll Assembly Removal . .4-38Interconnect Board Assembly Removal . . . . . . . . . . . . . . 4-39Low Voltage Power Supply Removal . . . . . . . . . . . . . . . . 4-40Main Drive Assembly Removal. . . . . . . . . . . . . . . . . . . . . 4-43Main Drive Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-44


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Multipurpose Tray/Lower Deflector Assembly Removal . 4-45Operator Panel Assembly Removal. . . . . . . . . . . . . . . . . 4-47Operator Panel Cable/Cover Switch Removal. . . . . . . . . 4-48Optional 250/500 Paper Tray Assembly Removal. . . . . . 4-49Paper Alignment Assembly Removal . . . . . . . . . . . . . . . 4-50Paper Deflectors Removals . . . . . . . . . . . . . . . . . . . . . . . 4-52Paper Input Sensor Removal. . . . . . . . . . . . . . . . . . . . . . 4-53Paper Size Sensing Board Removal . . . . . . . . . . . . . . . . 4-53Pick Roll Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53Printhead Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54Redrive Assembly Removal. . . . . . . . . . . . . . . . . . . . . . . 4-55Smart Contact Assembly Removal . . . . . . . . . . . . . . . . . 4-56

Toner Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57Transfer Roll Assembly Removal . . . . . . . . . . . . . . . . . . 4-58Upper Paper Deflector Assembly Removal . . . . . . . . . . . 4-58Upper Front Cover Hinge Assembly Removal. . . . . . . . . 4-59Upper Front Cover Interlock Switch Assembly Removal . 4-60

Connector Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 5-1High Voltage Power Supply. . . . . . . . . . . . . . . . . . . . . . . . 5-3Engine Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Engine Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Controller Board - Non Network. . . . . . . . . . . . . . . . . . . . 5-10Controller Board - Network . . . . . . . . . . . . . . . . . . . . . . . 5-11Fuser Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12Interconnect Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14Envelope Feeder Board. . . . . . . . . . . . . . . . . . . . . . . . . . 5-16Duplex Unit Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Preventive Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Safety Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Lubrication Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1How to Use This Parts Catalog. . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assembly 1: Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4Assembly 3: Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8Assembly 4: Paper Feed (Autocompensator) . . . . . . . . . 7-10Assembly 5: Paper Feed - Multipurpose Unit . . . . . . . . . 7-12Assembly 6: Paper Feed - Alignment . . . . . . . . . . . . . . . 7-14Assembly 7: Paper Feed - Output . . . . . . . . . . . . . . . . . . 7-16


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Assembly 8: Integrated Paper Tray - 500 Sheet . . . . . . . 7-18Assembly 9: Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20Assembly 10: Developer Drive . . . . . . . . . . . . . . . . . . . . . 7-22Assembly 11: Hot Roll Fuser . . . . . . . . . . . . . . . . . . . . . . 7-24Assembly 12: Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26Assembly 13: Charging . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28Assembly 14: Electronics 1 . . . . . . . . . . . . . . . . . . . . . . . 7-30Assembly 15: Electronics II . . . . . . . . . . . . . . . . . . . . . . . 7-34Assembly 16: Electronics III . . . . . . . . . . . . . . . . . . . . . . . 7-36Assembly 17: Electronics IV. . . . . . . . . . . . . . . . . . . . . . . 7-38Assembly 18: Electronics V . . . . . . . . . . . . . . . . . . . . . . . 7-40Assembly 19: Electronics VI . . . . . . . . . . . . . . . . . . . . . . . 7-42

Assembly 20: 250-Sheet Tray . . . . . . . . . . . . . . . . . . . . . 7-44Assembly 21: Integrated Paper Tray - 250 Sheet . . . . . . 7-48Assembly 22: 500-Sheet Tray . . . . . . . . . . . . . . . . . . . . . 7-50Assembly 23: Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . 7-54Assembly 24: Envelope Feeder . . . . . . . . . . . . . . . . . . . . 7-60Assembly 25: High-Capacity Feeder . . . . . . . . . . . . . . . . 7-62Assembly 26: Kiosk - Vertical Paper Adapter. . . . . . . . . . 7-72Assembly 27: Kiosk - Horizontal Paper Adapter. . . . . . . . 7-74

Assembly 28: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-76Assembly 29: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . 7-78

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1


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Notices and Safety Information

Laser Notices

The following laser notice labels may be affixed to this printer asshown:

Laser Advisory Label


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Class 1 Laser Statement Label


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Laser Notice

The printer is certified in the U.S. to conform to the requirements of

DHHS 21 CFR Subchapter J for Class I (1) laser products, andelsewhere is certified as a Class I laser product conforming to therequirements of IEC 60825.

Class I laser products are not considered to be hazardous. Theprinter contains internally a Class IIIb (3b) laser that is nominally a 5milliwatt gallium arsenide laser operating in the wavelength region of770-795 nanometers. The laser system and printer are designed so

there is never any human access to laser radiation above a Class Ilevel during normal operation, user maintenance, or prescribedservice condition.

Laser

Der Drucker erfllt gemamtlicher Besttigung der USA dieAnforderungen der Bestimmung DHHS (Department of Health andHuman Services) 21 CFR Teil J fr Laserprodukte der Klasse I (1).In anderen Lndern gilt der Drucker als Laserprodukt der Klasse I,der die Anforderungen der IEC (International ElectrotechnicalCommission) 60825 gemamtlicher Besttigung erfllt.

Laserprodukte der Klasse I gelten als unschdlich. Im Inneren desDruckers befindet sich ein Laser der Klasse IIIb (3b), bei dem essich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen

der Lnge 770-795 Nanometer ausstrahlt. Das Lasersystem und derDrucker sind so konzipiert, daim Normalbetrieb, bei der Wartungdurch den Benutzer oder bei ordnungsgemer Wartung durch denKundendienst Laserbestrahlung, die die Klasse I bersteigen wrde,Menschen keinesfalls erreicht.


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Avis relatif lutilisation de laser

Pour les Etats-Unis : cette imprimante est certifie conforme aux

provisions DHHS 21 CFR alina J concernant les produits laser deClasse I (1). Pour les autres pays : cette imprimante rpond auxnormes IEC 60825 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considrs comme des produitsnon dangereux. Cette imprimante est quipe dun laser de ClasseIIIb (3b) (arsniure de gallium dune puissance nominale de 5milliwatts) mettant sur des longueurs donde comprises entre 770

et 795 nanomtres. Limprimante et son systme laser sont conuspour impossible, dans des conditions normales dutilisation,dentretien par lutilisateur ou de rvision, lexposition desrayonnements laser suprieurs des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante certificata negli Stati Uniti per essere conformeai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser diclasse 1 ed certificata negli altri Paesi come prodotto laser diclasse 1 conforme ai requisiti della norma CEI 60825.

I prodotti laser di classe non sono considerati pericolosi. Lastampante contiene al suo interno un laser di classe IIIb (3b)allarseniuro di gallio della potenza di 5mW che opera sullalunghezza donda compresa tra 770 e 795 nanometri. Il sistema

laser e la stampante sono stati progettati in modo tale che lepersone a contatto con la stampante, durante il normalefunzionamento, le operazioni di servizio o quelle di assistenzatecnica, non ricevano radiazioni laser superiori al livello della classe1.


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Avisos sobre el lser

Se certifica que, en los EE.UU., esta impresora cumple los

requisitos para los productos lser de Clase I (1) establecidos en elsubcaptulo J de la norma CFR 21 del DHHS (Departamento deSanidad y Servicios) y, en los dems pases, rene todas lascondiciones expuestas en la norma IEC 60825 para productos lserde Clase I (1).

Los productos lser de Clase I no se consideran peligrosos. Laimpresora contiene en su interior un lser de Clase IIIb (3b) de

arseniuro de galio de funcionamiento nominal a 5 milivatios en unalongitud de onda de 770 a 795 nanmetros. El sistema lser y laimpresora estn diseados de forma que ninguna persona puedaverse afectada por ningn tipo de radiacin lser superior al nivel dela Clase I durante su uso normal, el mantenimiento realizado por elusuario o cualquier otra situacin de servicio tcnico.

Declarao sobre Laser

A impressora estcertificada nos E.U.A. em conformidade com osrequisitos da regulamentao DHHS 21 CFR Subcaptulo J para aClasse I (1) de produtos laser. Em outros locais, estcertificadacomo um produto laser da Classe I, em conformidade com osrequisitos da norma IEC 60825.

Os produtos laser da Classe I no so considerados perigosos.

Internamente, a impressora contm um produto laser da Classe IIIb(3b), designado laser de arseneto de potssio, de 5 milliwatts,operando numa faixa de comprimento de onda entre 770 e 795nanmetros. O sistema e a impressora laser foram concebidos deforma a nunca existir qualquer possiblidade de acesso humano aradiao laser superior a um nvel de Classe I durante a operaonormal, a manuteno feita pelo utilizador ou condies deassistncia prescritas.


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Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een

laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisenvastgelegd in DHHS 21 CFR Subchapter J, voor andere landen inIEC 60825.

Laserprodukten van klasse I worden niet als ongevaarlijkaangemerkt. De printer is voorzien van een laser van klasse IIIb(3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt meteen golflengte van 770-795 nanometer. Het lasergedeelte en de

printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud ofreparatie conform de voorschriften, nooit blootstelling mogelijk isaan laserstraling boven een niveau zoals voorgeschreven is voorklasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, ioverenstemmelse med kravene i IEC 60825.

Klasse I-laserprodukter betragtes ikke som farlige. Printerenindeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5milliwatt galliumarsenid laser, som arbejder pblgelngdeomrdet770-795 nanometer. Lasersystemet og printeren er udformetsledes, at mennesker aldrig udsttes for en laserstrling overKlasse I-niveau ved normal drift, brugervedligeholdelse eller

obligatoriske servicebetingelser.


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Huomautus laserlaitteesta

Tmkirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS

21 CFR Subchapter J -mrityksen mukainen ja muualla luokan Ilaserlaitteiden IEC 60825 -mrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia kyttjlle.Kirjoittimessa on sisinen luokan IIIb (3b) 5 milliwatingalliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometri.Laserjrjestelmja kirjoitin on suunniteltu siten, ettkyttjeialtistu luokan I mrityksivoimakkaammalle steilylle kirjoittimen

normaalin toiminnan, kyttjn tekemien huoltotoimien tai muidenhuoltotoimien yhteydess.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiinankymttmlle lasersteilylle. lkatso steeseen.

VARNING! Osynlig laserstrlning nr denna del r ppnad ochsprren r urkopplad. Betrakta ej strlen.

Laser-notis

Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21CFR, underparagraf J fr laserprodukter av Klass I (1). I andralnder uppfyller skrivaren kraven fr laserprodukter av Klass I enligtkraven i IEC 60825.

Laserprodukter i Klass I anses ej hlsovdliga. Skrivaren har eninbyggd laser av Klass IIIb (3b) som bestr av en laserenhet avgallium-arsenid p5 milliwatt som arbetar i vglngdsomrdet 770-795 nanometer. Lasersystemet och skrivaren r utformade satt detaldrig finns risk fr att ngon person utstts fr laserstrlning verKlass I-nivvid normal anvndning, underhll som utfrs avanvndaren eller annan freskriven servicetgrd.


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Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR,

underkapittel J, for klasse I (1) laserprodukter, og er i andre landgodkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC60825.

Klasse I-laserprodukter er ikke betrakte som farlige. Skrivereninneholder internt en klasse IIIb (3b)-laser, som bestr av engallium-arsenlaserenhet som avgir strling i blgelengdeomrdet770-795 nanometer. Lasersystemet og skriveren er utformet slik at

personer aldri utsettes for laserstrling ut over klasse I-nivundervanlig bruk, vedlikehold som utfres av brukeren, eller foreskrevneserviceoperasjoner.

Avs sobre el Lser

Segons ha estat certificat als Estats Units, aquesta impressoracompleix els requisits de DHHS 21 CFR, apartat J, pels producteslser de classe I (1), i segons ha estat certificat en altres llocs, s unproducte lser de classe I que compleix els requisits dIEC 60825.

Els productes lser de classe I no es consideren perillosos. Aquestaimpressora contun lser de classe IIIb (3b) darsenir de gal.li,nominalment de 5 mil.liwats, i funciona a la regide longitud donade 770-795 nanmetres. El sistema lser i la impressora han sigutconcebuts de manera que mai hi hagi exposicia la radiacilser

per sobre dun nivell de classe I durant una operacinormal, durantles tasques de manteniment dusuari ni durant els serveis quesatisfacin les condicions prescrites.


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Japanese Laser Notice

Chinese Laser Notice


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Korean Laser Notice

Safety Information

This product is designed, tested and approved to meet strictglobal safety standards with the use of specific Toshibacomponents. The safety features of some parts may not alwaysbe obvious. Toshiba is not responsible for the use of otherreplacement parts.

The maintenance information for this product has beenprepared for use by a professional service person and is notintended to be used by others.

There may be an increased risk of electric shock and personalinjury during disassembly and servicing of this product.Professional service personnel should understand this and takenecessary precautions.


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Consignes de Scurit

Ce produit a tconu, testet approuvpour respecter lesnormes strictes de scuritglobale lors de l'utilisation decomposants Toshiba spcifiques. Les caractristiques descuritde certains lments ne sont pas toujours videntes.Toshiba ne peut tre tenu responsable de l'utilisation d'autrespices de rechange.

Les consignes d'entretien et de rparation de ce produits'adressent uniquement un personnel de maintenancequalifi.

Le dmontage et l'entretien de ce produit pouvant prsentercertains risques lectriques, le personnel d'entretien qualifidevra prendre toutes les prcautions ncessaires.

Norme di sicurezza

Il prodotto stato progettato, testato e approvato in conformita

severi standard di sicurezza e per lutilizzo con componentiToshiba specifici. Le caratteristiche di sicurezza di alcune partinon sempre sono di immediata comprensione. Toshiba non responsabile per lutilizzo di parti di ricambio di altri produttori.

Le informazioni riguardanti la manutenzione di questo prodottosono indirizzate soltanto al personale di assistenza autorizzato.

Durante lo smontaggio e la manutenzione di questo prodotto, ilrischio di subire scosse elettriche e danni alla persona pi

elevato. Il personale di assistenza autorizzato, deve, quindi,adottare le precauzioni necessarie.


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Sicherheitshinweise

Dieses Produkt und die zugehrigen Komponenten wurdenentworfen und getestet, um beim Einsatz die weltweit gltigenSicherheitsanforderungen zu erfllen. Die sicherheitsrelevantenFunktionen der Bauteile und Optionen sind nicht immeroffensichtlich. Sofern Teile eingesetzt werden, die nicht vonToshiba sind, wird von Lexmark keinerlei Verantwortung oderHaftung fr dieses Produkt bernommen.

Die Wartungsinformationen fr dieses Produkt sindausschlielich fr die Verwendung durch einen

Wartungsfachmann bestimmt. Whrend des Auseinandernehmens und der Wartung des

Gerts besteht ein zustzliches Risiko eines elektrischenSchlags und krperlicher Verletzung. Das zustndigeFachpersonal sollte entsprechende Vorsichtsmanahmentreffen.

Pautas de Seguridad

Este producto se ha diseado, verificado y aprobado paracumplir los ms estrictos estndares de seguridad globalusando los componentes especficos de Toshiba. Puede quelas caractersticas de seguridad de algunas piezas no seansiempre evidentes. Toshiba no se hace responsable del uso deotras piezas de recambio.

La informacin sobre el mantenimiento de este producto estdirigida exclusivamente al personal cualificado demantenimiento.

Existe mayor riesgo de descarga elctrica y de daospersonales durante el desmontaje y la reparacin de lamquina. El personal cualificado debe ser consciente de estepeligro y tomar las precauciones necesarias.


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Informaes de Segurana

Este produto foi concebido, testado e aprovado para satisfazeros padres globais de segurana na utilizao de componentesespecficos da Toshiba. As funes de segurana de algunsdos componentes podem no ser sempre bvias. A Toshibano responsvel pela utilizao de outros componentes desubstituio.

As informaes de segurana relativas a este produtodestinam-se a profissionais destes servios e no devem serutilizadas por outras pessoas.

Risco de choques elctricos e ferimentos graves durante adesmontagem e manuteno deste produto. Os profissionaisdestes servios devem estar avisados deste facto e tomar oscuidados necessrios.

Informaci de Seguretat

Aquest producte estdissenyat, comprovat i aprovat per tald'acomplir les estrictes normes de seguretat globals amb lautililitzacide components especfics de Toshiba. Lescaracterstiques de seguretat d'algunes peces pot ser que nosempre siguin bvies. Toshiba no es responsabilitza de l'usd'altres peces de recanvi.

La informacipel manteniment daquest producte estorientada exclusivament a professionals i no estdestinada a

ningque no ho sigui. El risc de xoc elctric i de danys personals pot augmentar

durant el procs de desmuntatge i de servei daquest producte.El personal professional ha destar-ne assabentat i prendre lesmesures convenients.


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Chinese Safety Information

Korean Safety Information

Ozone Information

This product does not produce measurable amounts of ozone gas.


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Preface

This manual is divided into the following chapters:

General Informationcontains a general description of theprinter, options, and the maintenance approach used to repair it.General environmental and safety instructions as well asspecial tools and test equipment are listed in this chapter.

Diagnostic Informationcontains a service error code table,user status message table, user error message table, symptomtable, and service checks used to isolate failing field replaceable

units (FRUs). Diagnostic Aidscontains tests and checks used to locate or

repeat symptoms of printer problems. Printer operationinformation is provided to enhance the tests and checks.

Repair Informationprovides instructions for making printeradjustments and removing and installing FRUs.

Connector Locationsuses illustrations to identify the majorcomponents and test points on the printer.

Preventive Maintenancecontains safety inspection guidelines,lubrication specifications, and maintenance information toprevent problems and maintain performance.

Parts Catalogcontains illustrations and part numbers forindividual FRUs.


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1- General Information

The following options are available. Some options may require a

special order. Contact your point of purchase for available

options.

Memory options of 32MB, 64MB and 128MB

SDRAM Card Assembly

Flash memory options of 2MB, 4MB, 8MB and 16MB

Card Assembly

Integrated network options

Token-Ring

Ethernet

Tri-Port Adapter

USB/Parallel Port

250 and 500-sheet paper trays

250 Sheet Special Media Tray Assembly

500 Sheet Special Media Tray

2000 Sheet High Capacity Feeder

Envelope Feeder

Duplex Option - 250 Sheet

Duplex Option - 500 Sheet

Output Expander

5-Bin Mailbox

High-Capacity Output Stacker

StapleSmart Finisher Option

1-1Service Manual


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Maintenance Approach

The diagnostic information in this manual leads you to the correct

field replaceable unit (FRU) or part. Use the service error codes,user status messages, user error messages, service checks, anddiagnostic aids to determine the printer problem and repair thefailure. After you complete the repair, perform tests as needed toverify the repair.

Tools Required for Service

Flat-blade screwdriver

#1 Phillips screwdriver

#2 Phillips screwdriver

T10 Torx screwdriver

7.0 mm nut driver

5.5 mm wrench

Needlenose pliersDiagonal pliers

Spring hook

Feeler gauges

Analog or digital multimeter

Parallel wrap plug 1319128

Serial wrap plug 1329048

Twinax/serial debug cable 1381963Coax/serial debug cable 1381964


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Acronyms

CSU Customer Setup

DRAM Dynamic Random Access Memory

EDO Enhanced Data Out

EP Electrophotographic Process

EPROM Erasable, Programmable Read-OnlyMemory

ESD Electrostatic Discharge

FRU Field Replaceable Unit

GB GigabyteHVPS High Voltage Power Supply

LASER Light Amplification by Stimulated Emissionof Radiation

LCD Liquid Crystal Display

LED Light-Emitting Diode

LVPS Low Voltage Power Supply

MROM Masked Read Only Memory

NVRAM Nonvolatile Random Access MemoryOEM Original Equipment Manufacturer

PC Photoconductor

POR Power-On Reset

POST Power-On Self Test

RIP Raster Imaging Processor

ROM Read Only Memory

SDRAM Synchronous Dual Random Access

MemorySRAM Static Random Access Memory

UPR Used Parts Return

V ac Volts alternating current

V dc Volts direct current


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2. Diagnostic Information

Start

CAUTION: Remove the power cord from the printer or wall outletbefore you connect or disconnect any cable or electronic board orassembly for personal safety and to prevent damage to the printer.Use the handholds on the side of the printer. Make sure your fingersare not under the printer when you lift or set the printer down.

Use the service error code, user status message, user errormessage, symptom table, service checks, and diagnostic aids in thischapter to determine the corrective action necessary to repair amalfunctioning printer.

Service error codes are indicated by a three-digit error code. If aservice error code is displayed, go to the Service Error Codesonpage 2-2.

User status messages provide the user with information on thecurrent status of the printer. Ready is displayed on the first line of thedisplay unless Power Saver is invoked, and then Power Saver isdisplayed. If a user status message is displayed, go to the UserStatus Messageson page 2-22.

User error messages are indicated by a two or three-digit error codethat provides the user with information that explains a problem with a

print cartridge, paper jam, option, port, and so on. If a user errormessage is displayed, go to the User Error Messageson page 2-25.

If your machine completes the Power-On Self Test (POST)onpage 2-35without an error, and you have a symptom, go to theSymptom Tableson page 2-36. Locate your symptom and take theappropriate action.

If a service error code appears while you are working on the

machine, go to the Service Error Codeson page 2-2and take theindicated action for that error.


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Service Error Codes

Service Error Codes are generally non-recoverable except in anintermittent condition when you can POR the printer to temporarilyrecover from the error condition.

Error Code Action

900 RIP Software Contact the next support level or call Lexmark.

901 Engine Flash Indicates that the flash which the engine board code isprogrammed into is bad. Replace the engine board.

902 GeneralEngine Software

These errors indicate an unrecoverable engine softwareerror. Replace the engine board.

903 PaperportLink Driver Error

904 InterfaceViolation by thecontrollersoftware

905 InterfaceViolation byPaperport Device

906 Controller-Engine LinkDriver Error

910 DC Pick

Motor DC PickMotor Stall

Error Codes 910,911,912,913 and 914 are indications

that a Tray 1 paper feed problem has been detected. Goto the Input Tray(s) Service Checkon page 2-62.

911 DC PickMotor ExcessivePWM

912 DC PickMotor belowspeed

913 DC PickMotor over speed


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914 DC Pick

Motor: Noencoder feedback

Check the integrated paper tray (tray 1) for correct paper

loading. Reload the paper and POR the printer. If theerror continues, go to the Input Tray(s) Service Checkon page 2-62.

917 Transfer Roll Indicates a problem in the transfer roll area. Go to theTransfer Roll Service Checkon page 2-103.

920 Fuser Error Indicates that the fuser is below temperature whenprinting. Go to the Fuser Service Checkon page 2-56.

921 Fuser Error Indicates that the fuser is below standby temperaturewhen the printer is idle. Go to the Fuser Service Checkon page 2-56.

922 Fuser Error Fuser failed to reach standby temperature. Go to theFuser Service Checkon page 2-56.

923 Fuser Error Fuser is too hot during printing or when printer is idle. Goto the Fuser Service Checkon page 2-56.

924 Fuser Error An open circuit has been detected in the Fuser

Thermistor Circuit. Go to the Fuser Service Checkonpage 2-56.

925 Fuser Error Wrong fuser lamp installed. Check the fuser lamp for thecorrect type of lamp that should be installed.

If the correct fuser lamp is installed and the 925 errorremains, the fuser may have reached standbytemperature too quickly. Check the following:

The correct hot roll has been installed. The line voltage is not exceeding the maximum rating

for the printer.

929 Toner Sensor The toner sensor is not operating properly, the developerdrive assembly is not operating properly or the printcartridge is defective. Go to the Toner Sensor ServiceCheckon page 2-102.

930 Printhead

Error

The wrong printhead is installed. Replace with the

correct printhead.

Error Code Action


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931-935

Printhead Error

These errors represent a problem with the printhead. Go

to the Printhead Service Checkon page 2-87.932 - Printhead:Lost Hsync

933 - Mirror MotorLocks/Lost Hsync

934 - Mirror MotorLost Lock

935 - Mirror Motorunable to reachoperating speed.

936-937Transport Motor

Indicates a problem with the main drive motor. Go to theMain Drive Service Checkon page 2-77.

936 - Main DriveMotor initial lockfailure

937 - Main DriveMotor lost lock

939 Controller -EngineCommunicationsError

The controller board and the engine board cannotcommunicate with one another. The controller board,engine board or interconnect board is defective. Checkeach board for correct installation and secure ground. Ifno problem is found, replace the FRUs in the followingorder:

1. Controller board2. Engine board3. Interconnect board

Note:The controller software also can cause a 939 errorcode. Contact your next level for software support.

Error Code Action


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940 Service LV

Power Supply

The low voltage power supply zero crossover test failed.

Check the LVPS for correct installation. Ensure thatthe connector on the LVPS assembly is firmly seatedwith the connector on the interconnect card connector.

This error may also be caused by a noisy AC input powersource.

Be sure the correct LVPS has been installed. If all the above are correct, replace the LVPS

assembly.

941 ControllerCode CRC

A 941 error can be created by a defective code overlaycard, a code upgrade, a defective IPDS or aPRESCRIBE card. These should be checked beforereplacing the controller board.

941 ControllerFont CRC

Replace the controller board.

943 Controller

Font Version

Indicates that the controller code and FONT ROM are

incompatible.944 ControllerBoard Failure


945 ControllerBoard Failure -ASIC Failure


946 ControllerBoard Failure -SRAM Failure


947 PQET Error Replace the engine board.

948 PEL ClockError

Indicates the PEL clock check failed. Replace the engineboard.

949 Delay LineCalibrationFailure

Indicates a delay line calibration failure. Replace theengine board.

953 NVRAMFailure

Indicates the NVRAM chip on the engine board hasfailed. Replace the engine board.

954 NVRAMFailure

Indicates the NVRAM experienced a CRC failure.Replace the engine board.

Error Code Action


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956 Configuration

ID

Indicates a problem with the Configuration ID. This error

occurs because the engine received a configuration IDfrom the controller software which is not valid for thelevel of engine code existing in the printer. Setting theconfiguration ID correctly should fix this error. The ID canbe set via the NPA data stream or operator panel.

Note: This error is not generated at POR to allow theservicer a method of resetting the configuration ID.However, setting the configuration ID is the onlyoperation that the servicer can perform. See Setting

Configuration IDon page 3-20.960 RAMMemory Error

Indicates a DRAM Memory Error on the controller board.Replace the controller board.

961 RAM in Slot1 is Bad.

Replace the card in Slot 1. If this does not fix theproblem, replace the controller board.

962 RAM in Slot2 is Bad.

Replace the card in Slot 2. If this does not fix theproblem, replace the controller board.

963 RAM in slot 3is Bad.

Replace the card in slot 3. If this does not fix theproblem, replace the controller board.

964 EmulationError

Indicates a failure within the Download Emulation whichis programmed into the code overlay card. The specificerror is as follows:964 - Download Emulation CRC Failure. ChecksumFailure.965 - Download Emulation Outdated, The DownloadEmulation and the controller code are incompatible. Goto the Disabling Download Emulationson page 3-5.

965 EmulationError

975 - 979Network Card X

The following errors indicate a failure with the networkcard in the specified slot. X=any card installed in slots1,2 or 3. 975 - Unrecognizable Network Card x. ReplaceNetwork Card x.976 - Unrecoverable software error in Network Card x.977 - Controller software detects that a Network Card isinstalled in slot x but cannot establish communicationswith it.978 - Bad checksum while programming Network Cardx. Replace Network Card x.979 - Flash parts failed while programming NetworkCard x.If the printer is a network model, replace the controllerboard.

Error Code Action


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980

Comm

The engine is experiencing unreliable communications

to the specified device.

981 The engine protocol violation detected by the specifieddevice.

982 Comm

Communications error detected by the specified device.

983 Invalid command received by the specified device.

984 Invalid command parameter received by the specifieddevice.

Note:Service Errors 980 thru 984 can be oneof the following: engine board, duplex, tray x (1,2,3,4 or5), envelope feeder or output bin.

990 Indicates an equipment check condition has occurred inthe specified device, but the device is unable to identifythe exact component failure.

Note: can be one of the following: duplex, trayx (1,2,3,4 or 5), envelope feeder or output bin.

991 Card

The specified device has detected an equipment checkin its system card.

Note: can be one of the following: duplex, trayx(1,2,3,4 or 5), envelope feeder or output bin.

Error Code Action


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Sub Error Codes for 9XX and 2XX Error Codes

The sub error codes are helpful troubleshooting a paper pathproblem, especially paper jams in the base printer, envelope feeder

and duplex unit.

When a 9XX or 2XX error displays, press and hold Return and pressSelect to enter for sub error codes. The following is an example ofhow the printer shows a duplex unit sub error code.

Sub Error Codes for 9XX and 2XX Error Codes

The sub error codes are helpful troubleshooting a paper path

problem, especially paper jams in the base printer, envelope feederand duplex unit.

When a 9XX or 2XX error displays:

1. Press and hold Return and press Select to enter for sub errorcodes.

2. The first screen of information is displayed. Write down the

information.3. Continue pressing Return and Select until each screen of

information is obtained.

4. When the last screen displays, the original message displays.

The following is an example of how the printer shows a duplex unitsub error code.

DU

DU

Byte 1

XX

XX

Byte 5

Byte 2

XX

XX

Byte 6

Byte 3

XX

XX

Byte 7

Byte 4

XX

XX

Byte 8

DU

DU

Byte 1

XX

XX

Byte 5

Byte 2

XX

XX

Byte 6

Byte 3

XX

XX

Byte 7

Byte 4

XX

XX

Byte 8


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Base Printer Sub Error Codes

Each status byte has a different level of troubleshooting value foreach area of the printer. The following table displays up to 8 status

bytes of data. Some or all of these bytes may be used to helpdiagnose a printer problem. These status bytes are designed to helpisolate paper jams and paper feed problems in the base printer

Legend for Tray Source: x=10 (MPT), x-11 (Tray 1), x=12, (Tray 2),x=13 (Tray 3), x-14 (Tray 4), x=15 (Tray 5), x=31 (Env Feeder), X=40(Manual)

Legend for Stacker Destination: x=91 (Stacker 1), x=92 (Stacker 2),x-93 (Stacker 3)

Legend for media size: x=1 (letter), x=2 (legal), x=3 (B5), x=4 (A4),x=5 (Executive), x=6 (A5), x=7 (Custom), x=9 (73/4 Env), A-#9 Env,B-#10 Env, C=8.661Env, D=C5 Env, E=B5 Env, F=Legal Env.

First 6

Bytes SubError Code

Data - Note:

xx can be

any value.

Explanation

84 xx 00 x1x2

This code indicates that the input sensor in the printer is stillactuated from the first sheet and the second sheet is ready toarrive at the sensor.(x1=media size, x2=media source)

*Check the printer input sensor and flag for correct operation.The flag should operate freely.

*Check for any signs of debris in the area of the input sensor.*Check the area of the transfer plate and input to the fuser for

anything that might cause the paper to remain over theinput sensor.

84 xx 01 x1 Video never started on the page.(x-1=media size)*The video signal never started within 2 inches after

actuating the input sensor. Check input sensor and flag.


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84 xx 02 x1 This error is the most common type of paper jam. Possiblecauses are (x1=media size):*Multi sheet feeding.*A tray size sensing problem.*The media feeding from the paper source is slipping or

media is slipping in input to the printer.

84 xx 04 The input sensor was covered during POST by a piece ofmedia still in the machine when it was turned on.*Clear the media from the printer.*Run the base sensor test (input sensor) from the diagnostic

tests menu to test the input sensor and flag for correctoperation.

84 xx 05 There was a media at the input sensor too early. There wasnot enough time between printhead start and the printhead

mirror motor to lock. Possible causes for this error are:*Paper might be pre-staged in the paper source tray.*Paper is picking too fast.*A defective input sensor.

84 00 06 A paper jam has been declared by a smart device. Immediatestop homing not allowed.

84 00 07 A paper jam has been declared by a smart device. Homingwas allowed before the stop.

84 xx 0B x1x2 x3

The option tray pass thru sensor was never actuated by apiece of media. (x-1=media size) (x-2=media source) (x-3=paper source where paper jam was detected)*Run the sensor test for the option tray that is displaying the

error code and check the pass thru sensor for that tray forcorrect operation.

*Check for paper picking from the selected paper inputsource.

*If the error is being detected from a lower paper source, see

if paper is feeding correctly from a paper source above thedetected source.

First 6

Bytes Sub

Error Code

Data - Note:xx can be

any value.

Explanation


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84 xx 0f x1x2 x3

The option Tray pass thru sensor was never deactivated.(x-1=media size) (x-2=media source) (x-3=media sourcewhere paper jam was detected)*Check the pass thru sensor and flag for correct operation.*Check to see if paper has cleared the pass thru area of theoption where the paper jam occurred.

84 00 10 The main motor ID failed to identify either motor after twotries. Possible causes for this error are:*The main drive motor has stalled.*An incorrect main drive motor/gearbox assembly has beeninstalled.

84 xx 17 There is an envelope or envelopes in the envelope feederduring warm-up. An envelope may have partially fed from theenvelope feeder.

*Remove any envelopes from the feeder and check theenvelope feeder for correct operation.

84 xx 18 There is media over the Tray 2 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 2 and see if Tray 2is feeding paper correctly and all the sensors are workingcorrectly.

*Check to make sure the paper size setting is correct for the

size paper in the tray.

84 xx 19 There is media over the Tray 3 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 3 and see if Tray 3is feeding paper correctly and all the sensors are workingcorrectly.

*Check to make sure the paper size setting is correct for thesize paper in the tray.

First 6

Bytes Sub

Error Code


any value.

Explanation


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84 xx 1A There is media over the Tray 4 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 4 and see if Tray 4

is feeding paper correctly and all the sensors are workingcorrectly.


84 xx 1B There is media over the Tray 5 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 5 and see if Tray 5


*Check to make sure the paper size setting is correct for the

size paper in the tray.

84 xx 1C There is media over the Tray 6 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 6 and see if Tray 6



84 xx 1D The envelope feeder pass thru sensor never deactivated. Thedisplay of this code indicates that an envelope never crossedover the sensor flag and passed beyond the sensor, or theflag and sensor are not operating properly. Go to theEnvelope Feeder Service Checkon page 2-48.

84 xx 1E x1x2

The envelope feeder pass thru sensor was never activated.(x1=Media Size, x2=Media Source)Ensure that envelopes are feeding over the sensor. If an

envelope feeds over the sensor but the sensor does notactivate, check the sensor and flag for correct operation. Ifthe sensor and flag are operating correctly, go to theEnvelope Feeder Service Checkon page 2-48.

First 6

Bytes Sub

Error Code


any value.

Explanation


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84 xx 20 x1x2

The imaged page is not the expected page.(x1=Media Size, x2=Media Source)

Check the pass thru sensor to make sure it is operatingproperly. If no problem is found, it may be necessary to try anew pass thru sensor.

84 xx 21 x1x2

The smart tray x did not pick a sheet of paper.(x1=Media Size, x2=Media Source)

Check tray x auto compensator and tray parts for correctoperation. If no problem is found, go to the Input Tray(s)Service Checkon page 2-62.

84 xx 22 x1x2

This code indicates that the media activated the input sensorbefore the printer EP was ready.

(x1=Leading Edge of Media State, x2=Trailing Edge of MediaState)

84 xx 23 x1x2

The transfer servo never started.(x1=Media Size, x2=Leading Edge of Media State)

84 xx 25 This code indicates that the media has activated the inputsensor before the printhead has locked. Enough time haselapsed since printhead start to expect a lock.One of the following may be failing:

*Printhead Assembly*System Board*Printhead Cables

84 xx 26 This code indicates that media has activated the inputsensor; however, the printhead fell out of lock condition or notenough time elapsed since the printhead start to expect astable lock. The media may have also reached the inputsensor early.

First 6

Bytes Sub

Error Code


any value.

Explanation


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89 00 01 The exit sensor in the fuser is activated by a piece of mediaindicating there is a piece of media in the machine duringPOST.*Check for media in the exit of the fuser assembly or redrive

assembly. Feed a sheet of paper, and if the same erroroccurs after clearing the fuser or the same error occurs

when no media is present, check the exit sensor assembly,internal fuser assembly cabling, DC fuser cable to thesystem board, and the cable connection to J14 on thesystem board.

TIP: Turn the printer off, enter the diagnostic tests menu, andselect the base sensor test. Select output sensor and checkthe sensor for correct operation.

89 xx 03 The fuser exit sensor did not detect the trailing edge of the

media going through the fuser assembly.*This failure can be caused by a broken fuser exit sensor

flag.*This may also be caused by erratic operation of exit sensor

flag or exit sensor or a defective piece of media.

89 xx 04 x1 The fuser exit sensor never actuated from the sheet goingthrough the fuser before the next page begins feeding.(x-1=Media Size)

89 xx 07 The narrow media sensor in the fuser was covered by a sheetof paper when not expected or a piece of media is in themachine during POST.*This error can occur when a 202 paper jam has occurred.*Remove any piece of media that is over the narrow media

sensor.*Try to feed a piece of paper through the printer (could run

the print test from the diagnostic test menu). If the mediastops over the narrow media sensor again, check the flagand sensor for correct operation.

89 xx 0B x1 The fuser exit sensor may be bouncing.*This error can be caused by a failing exit sensor or system

board.

First 6

Bytes Sub

Error Code


any value.

Explanation


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89 xx 0D The fuser exit sensor bounced. Check the exit sensor forcorrect operation. Check the fuser DC cable to J14 on thesystem board. Also, the system board may be failing.

8D 00 00 The fuser exit sensor was never activated by the leadingedge of the media fed through the printer.

*This error can be displayed after a 201 paper jam.*This can be caused by a defective fuser exit sensorassembly.

Enter the diagnostic tests menu, select base sensor tests,select output sensor test and check the fuser exit sensor forcorrect operation. If the test fails, check the internal fusercabling, DC autoconnect on the fuser frame, fuser DCautoconnect to the system board cable, and the cableconnection to J14 on the system board.

8E xx 02 x1x2

This error can be caused by the input sensor not beingactivated by a page that was known to have been picked by asource other than the duplex option.*Ensure the correct source has been selected and the mediais feeding from that source.

8E xx 06 x1 The second pick failed from a paper source when paper wasin the source and the only sheet in the paper path.

8E xx 07 x1 The second pick failed from a paper source when paper wasin the source. Other sheets may have started to feed, butnone were in the paper path.

8E xx 08 The paper in the output bin was flushed. The paper ahead ofit, in the paper path, never made it past the output bin sensoror into the tray.

8E xx 09 x1 The second pick from the MPT, Tray 1 or feeder failed whenpaper was in the source. Other sheets may be in the paper

path.(x1=Media Source)

8E xx 0A x1 The second pick from the MPT, Tray 1 or feeder failed whenpaper was in the source. Other sheets may have started topick, but none were in the paper path.x1=Media Source)

First 6

Bytes Sub

Error Code


any value.

Explanation


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8E x1 0B The DC auto compensator failed or stalled when trying tofeed a sheet of media.

8E xx 11 It took too long for the DC auto compensator motor to comeup to speed.

8E xx 13 x1x2

Late feeding from a paper source interfered with the next pickretry. (x-1=Media Size)(x-2=Media Source)

First 6

Bytes Sub

Error Code


any value.

Explanation


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Base Printer (Fuser) Sub Error Codes

The following Sub Error Codes could be a help in diagnosingFuser Assembly failures:

First 6

Bytes Sub

Error Code

Data - Note:

xx can be

any value

Explanation

920 Service - Fuser Error (Under temperature while printing)

EN 08 xx yy- 1EN- zz - - 2

xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.When zz=00 The Hot Roll took too long to heat up.

zz=01 The Hot Roll fell too far below the desiredtemperature while printing.

zz=02 The Hot Roll was too cool while the system wasdoing some checking.

zz=03 The Hot Roll was too cool when heating to the

desired temperature.

921 Service - Fuser Error (Fuser under temperature while at standby)

EN 41 xx yy-- 1EN -- zz -- --2

xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.zz=00 The fuser temperature did not change enough from the

fuser lamp temperature at turn on.01 The fuser temperature rose more than desired from the

fuser temperature at turn on.

922 Service - Fuser Error (Fuser failed to reach standby temperature)


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EN 42 xx yy-- 1EN z1 z2 -- -- 2

xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.zz=00 The fuser temperature did not change enough from the

fuser lamp temperature at turn on.01 The fuser temperature rose more than desired from the

fuser temperature at turn on.

z2=00 The Hot Roll did not reach standby temperature in timeduring standby.

01 The Hot Roll took too long to reach the beginning lampdetection temperature.

02 The Hot Roll reached final lamp detectiontemperaturebut took longer than expected.

03 The Hot Roll timed out trying to reach the final lampdetection temperature.

04 After Hot Roll lamp detection, did not reach steadystate control in time.

05 The Hot Roll did not reach operating temperature intime.

923 Service - Fuser Error (Fuser over temperature)

EN 12 xx yy-- 1EN -- -- -- --2

This sub error code is displayed anytime that the Hot Roll hasreached a higher than desired temperature.xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.

924 Service - Fuser Error (Open Thermistor Failure)

EN 18 xx -- -- 1EN -- 00 -- --2

This code is usually generated when an open circuit check ismade of the thermistor circuit in the fuser.xx=Actual Fuser Temperature

First 6

Bytes Sub

Error Code


any value

Explanation


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Envelope Feeder Sub Error Codes

925 Service - Fuser Error (Wrong Fuser Lamp Installed)Note:The Sub Error Codes below are only for an incorrect lamp beinginstalled.

EN 07 xx yyzz 1

EN -- -- -- 2

This error code is generated anytime an incorrect lamp isdetected.

xx=00 Lamp detection performed and found an error.01 It took long to do lamp detection and NVRAM detected

a previous wrong lamp detected.yy=Actual Temperaturezz=The temperature that the fuser was trying to reach.

First 6Bytes Sub

Error Code

Data - Note:

xx can be

any value

Explanation

84 xx 17 There is an envelope in the feeder during POST.

First 6

Bytes Sub

Error Code


any value

Explanation


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84 xx 1D x1x2

The envelope feeder pass thru sensor activated but neverdeactivated. (x1=Media Size)(x2=Media Source)This error can be caused by an envelope over the pass thrusensor. Remove the envelope and try to feed an envelope. Ifthe envelope stops over the pass thru sensor, try thefollowing:

*Select the diagnostic test menu, select input tray sensortests, select envelope feeder sensor test.

*Check the envelope pass thru sensor to ensure it isoperating correctly. If the sensor test fails, go to the

Envelope Feeder Service Checkon page 2-48.

If the test passes, look for anything that might cause theenvelope to stop over the sensor.

84 xx 1E x1

x2

An envelope never activated the envelope feeder pass thru

sensor or the sensor never sensed the presence of anenvelope. (x1=Media Size)(x2=Media Source)*Check to make sure the envelope feeds to the pass thrusensor.

*Check to see if the envelope actuates the pass thru sensorflag.

First 6

Bytes Sub

Error Code


any value

Explanation


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Duplex Unit Sub Error Codes

Status byte 4 contains the most valuable information to help isolate afailing part or assembly in the duplex unit and is the only bytecontained in the following table.

Status

Byte 4Explanation

00 No duplex error. No problem was reported to the engine by theduplex system card.

01 The leading edge of the sheet of paper never arrived at the input

sensor.02 The duplex unit engine board never received media notification

from the printer.

03 The trailing edge of the sheet of paper never cleared the inputsensor.

04 The leading edge of the sheet of paper never arrived at the exitsensor.Note:This error is the most common due to the long length of thepaper path between the input sensor and the exit sensor.

05 The duplex logic thinks a sheet of paper is feeding to the duplexunit due to a sensor malfunction in the paper path when in fact theprinter has not sent a command to send a sheet of paper to theduplex unit.

06 The exit sensor detected a sheet of paper too early.

07 The sheet of paper trailing edge did not clear the exit sensor in the

desired length of time.

08 The feed motor experienced a complete motor stall.

0E The D.C. motor is under speed. The motor never reached thecorrect operating speed.

13 There is paper left in the duplex unit. Paper was sensed duringthe homing operation during POST.

15 There is paper left in the duplex unit. Paper was sensed duringthe D.C. motor diagnostic test during POST.

18 The D.C. motor experienced an acceleration error.

3D There is paper left in the duplex unit. Paper was sensed during IRclear during POST.


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User Status Messages

User Status Message Status Action

Ready The printer is ready toreceive and processdata.

Press Menu to takethe printer out ofReady and enter allthe Menus except theTESTS MENU (Busystate).

Ready/Hex The printer is ready andHEX Trace is active,

which is known as HEXTrace Ready.

Press Menu to takethe printer out of

Ready and enter theTESTS MENU (Busystate). Press Selectfor the values. PressMenu> until ResetPrinter is on thesecond line of thedisplay. Press Selectto Reset the printer.

Busy The printer is busyreceiving or processingdata, or printing data.

Note:The printerindicator light blinkswhile the printer isprocessing data.

Press Stop to take theprinter out of Busy.The Not Readymessage is displayed.No more data isprocessed, but theprinter processes allpaper currently in theprinter paper path.Press Go to return to

Ready.

Flushing Buffer The printer is flushingcorrupted print data andthe current print job isbeing discarded.

No button actions arepossible while thismessage is displayed.


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Printing Menu Settings The printer is processing

or printing a list ofcurrent settings menusbecause Print MenuSettings is selected fromthe menu.

Press Stop to take the

printer out of Ready.The Not Readymessage is displayed.No more data isprocessed, but theprinter processes allpaper currently in theprinter paper path.Press Go to return toReady after the page

prints. Press Menu totake the printer out ofReady and enter theTESTS MENU (Busystate). Press Selectfor the values. PressMenu until ResetPrinter is on thesecond line of thedisplay. Press Select

to reset the printer.

Printing Directory List A directory of the flashand disk contents isprocessing or printingbecause Print Directoryis selected from themenu.

Press Stop to take theprinter out of Ready.The Not Readymessage is displayed.No more data isprocessed, but theprinter processes allpaper currently in the

paper path. Press Goto return to Readyafter the page prints.Press Menu to takethe printer out ofReady and enter theTESTS MENU (Busystate). Press Selectfor the values. PressMenu until Reset

Printer is on thesecond line of thedisplay. Press Selectto reset the printer.



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Restoring Factory

Defaults

The printer is restoring

factory defaults.

No button actions are

possible while thismessage is displayed.

Performing Self Tests The printer is runningthe normal series ofstart-up tests after it ispowered on. When thetests are complete, theprinter returns to Ready.


Not Ready(Press Go) The printer is in the NotReady state, whichmeans it is not ready toreceive or process data.This message displayswhen Menu is pressedduring a print job.

Press Go to take theprinter out of the NotReady state. PressMenu to take theprinter out of Readyand enter the TESTSMENU (Busy state).Press Menu untilReset Printer is on thesecond line of the

display. Press Selectto reset the printer.

Resetting Printer The printer is deletingany print jobs in processand restoring all settingsto user defaults.


Formatting Flash(Do Not Power Off)

The flash memory isbeing formatted.

No button actions arepossible while this

message is displayed.Program Flash(Do Not Power Off)

The flash memory isbeing programmed,which means fonts ormacros are being writtento flash memory.

Do not perform anybutton actions whilethis message isdisplayed.

Formatting Disk The disk is beingformatted.




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User Error Messages

Programming Disk

(Do Not Power Off)

The disk is being

programmed, whichmeans fonts or macrosare being written to disk.

No button actions are

possible while thismessage is displayed.

Note:If information iswritten to flashmemory and to disk atthe same time, theProgram Flashmessage is displayed.

Menus Disabled The printer menus havebeen disabled. Thisoccurs when Menu ispressed while the printeris Ready and MenuLockout is active. Theprinter display showsthis message for onesecond and then returnsto the Ready message.


Activating MenuChanges

The printer is reset toactivate a printer settingchanged in the menus.


User Error Message Explanation

200 Paper JamRemove Cartridge

Paper is jammed at the printer Input Sensor.Open the printer upper front door and remove theprint cartridge to access the paper jam area.

201 Paper JamRemove Cartridge

Paper is jammed between the printer input andexit sensors. Open the printer upper front doorand remove the print cartridge to access the jamarea.

202 Paper JamOpen Rear Door

Paper is jammed at the printer exit sensor. Openthe printer rear door to access the jam area.



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230 Paper Jam

Check Duplex

The paper is most likely jammed in the Duplex

Unit. Remove the duplex front cover to access thejam area. If the paper is jammed in the rear of theduplex, then replace the duplex front cover andopen the duplex rear door. If the paper is not

jammed in the duplex unit, then it may be jammedin the rear of the printer. Open the printer reardoor to access the jam.

24X Paper JamCheck Tray X

Paper is jammed around Tray X (X=tray 1 thru 5).Try opening Tray X. If the tray is difficult to

remove, then you may have to remove the trayabove or below tray X to remove the jammedpages.

250 Paper JamCheck MP Feeder

Paper is jammed in the multipurpose feeder.

260 Paper JamCheck Envelope Feeder

Paper is jammed in the envelope feeder.

27X Paper JamCheck Output

Paper is jammed in output bin. Open the rear doorto access the jammed pages.

Insert Cartridge or CloseDoor

This message displays when the printer front dooris open or the print cartridge is missing.If this message cannot be cleared go to CoverOpen Switch/Cable Service Checkon page 2-42.

31 Defective PrintCartridge

Error code 31 is displayed when the top frontcover is closed and a defective print cartridge isdetected. It may take the printer 10-20 seconds todetermine if the print cartridge is defective.Depending on the setting of the Machine Class IDthe printer may be allowed to print pages duringthis 10-20 second interval. If pages are allowed toprint, they are not reprinted once a good printcartridge is inserted.

Note: This error indicates the printer was able toread the cartridge ID, but the ID did not pass theverification test. To pass the verification test, theID read from the print cartridge must match the IDfrom the last goodprint cartridge or the same IDmust be read from the print cartridge twice. Thelast goodprint cartridge ID is stored in NVRAM.



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32 Unsupported Print

Cartridge

Error 32 is displayed when the top cover is closed

and an unsupported print cartridge is detected. Itmay take the printer 10-20 seconds to determineif the print cartridge is supported. Depending onthe setting of the Machine Class ID the printermay be allowed to print pages during this 10-20second interval. If pages are allowed to print, thenthey are not reprinted once a good print cartridgeis inserted. If this does not fix the problem, go tothe Smart Contact Assembly Service Checkonpage 2-100.

34 Short Paper The printer determines the paper length is tooshort to print the formatted data. This occurswhen the printer does not know the actual papersize loaded in the tray. For auto-size sensingtrays, this error occurs if the paper stop is in theincorrect position. Make sure the Paper Sizesetting is correct for the size paper that is beingused.

36 Resolution Reduced The resolution of the page has been reducedfrom 600 dpi to 300 dpi to prevent a Memory Fullerror. This message can only occur if theResolution Reduction setting is turned on.

Note: 1200 dpi pages are not resolution reduced.If a 1200 dpi job runs out of memory, a MemoryFull error is displayed.

37 Insufficient Collation

Memory

This message is displayed when the printer

memory used to store pages is too full to collatethe print job.

38 Memory Full This message is displayed when the printermemory used to store pages is full.

39 Complex Page This message is displayed when the page is toocomplex to print.

51 Defective Flash This message is displayed when the printerdetects a defective flash. This error may occur atpower on, or during flash format and writeoperations. Press Go to clear the message. Theflash is marked as bad and normal operationcontinues. Flash operations are not allowed untilthe problem is resolved.



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52 Flash Full This message is displayed when there is not

enough free space in the flash memory to holdthe resources that have been requested to bewritten to flash.

53 Unformatted Flash This message is displayed when the printerdetects an unformatted flash at power on. PressGo to clear the message. The flash is marked asbad and normal operation continues. Flashoperations are not allowed until the flash isformatted.

54 Standard Serial Error This error is displayed when a serial error(framing or parity) is detected on the standardserial port. This usually indicates the serial port isnot set up correctly.

54 Serial Option X Error This error is displayed when a serial error(framing or parity) is detected on the optionalserial port. This usually indicates the optionalserial port is not set up correctly.

56 Standard SerialDisabled

This error is displayed when data is sent to theprinter across the standard serial port, but theport has been disabled.

56 Parallel Port Disabled This error is displayed when data is sent to theprinter across the parallel port, but the parallelport has been disabled. Once this message isdisplayed, reporting of further errors issuppressed until the menus are entered, or theprinter is reset.

58 Too Many TraysAttached

This error code is displayed when too many inputtrays are attached to the printer.

58 Too Many DisksInstalled

This error is displayed when too many disks areattached to the printer.

61 Defective Disk This error code is displayed when the printerdetects a defective disk. This error may occur atpower on or during disk format and write

operations. While this message displays: PressGo to clear the message. The disk is markeddefective and normal printer operations continue.Disk operations are not allowed with a defectivedisk. The Format Disk menu is not shown.



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62 Disk Full This error code is displayed when there is not

enough free space on the disk to hold theresources that have been requested to be writtento the disk. This message displays for bothresource and PostScript Disk operators when thedisk is full.

63 Unformatted Disk This error code displays when the printer detectsan unformatted disk at power on. Press Go toclear the message. The disk is marked as badand normal operation continues. Disk operations

are not allowed until the disk is formatted.

80 ScheduledMaintenance

The operator panel displays this message at each250K page count interval. It is necessary toreplace the fuser assembly, transfer roller, andcharge roll at this interval to maintain the printquality and reliability of the printer. The parts areavailable as a maintenance kit. For moreinformation, go to Scheduled Maintenanceonpage 6-2.

81 Engine Code CRCFailure

This error displays when the microcode to beprogrammed in the engine flash code module hasfailed a CRC check. Press Go to clear themessage. The microcode data is discarded andmust be re-transmitted from the host computer.

88 Toner Low This message displays when toner low occursand the toner low alarm is activated. Press Go toclear this message.



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User Line 2 Messages

If none of the conditions exist that are listed in the following table,line 2 is blank. If any of the messages in the table are displayed the

following actions can be taken:

Press Menu to take the printer offline and access the Ready Menugroup. The Menu buttons are not active if Menu Lockout is turnedon.

Press Stop to take the printer offline. The Not Ready message isdisplayed. No more data is processed from the host computer. Press

Go to return the printer to the Ready state.

User Message Explanation

Toner Low If the toner cartridge is low, then Toner Lowdisplays. The Toner Low condition clearswhenever the upper front door is opened, andToner Low displays again if the condition existsafter the upper front door is closed.

Tray X Missing If any of the input trays are missing, then Tray XMissingdisplays (where X designates which Tray(1 through 5) is missing. If multiple trays aremissing, they are prioritized in this order: Tray 1,2..., then Tray 5. Tray X Missing status clearswhenever Tray X is reinserted.


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Tray X Empty If any of the input trays are empty, then Tray X

Emptydisplays where X designates which tray(Tray 1 through 5) is empty. If multiple trays areempty, then they are prioritized in this order: Tray5, Tray 4,...Tray 1.

Note:Tray X Empty status clears whenever TrayX is removed. When Tray X is reinserted, it isexamined and the appropriate status, if any,displays. Also note that Empty status is notdisplayed for the Envelope Feeder or

Multipurpose Feeder.

Tray X Low If any of the input trays are low, then Tray X Lowdisplays where X designates which tray (1through 5) displays. If multiple trays are low, theyare prioritized in the following order:Tray 5,4,3,2,1.

Note:Tray X Low clears whenever Tray X goesempty, or Tray X is removed. When Tray X is

reinserted, it is examined and the appropriatestatus, if any, displays.

Note:The printer cannot detect when theenvelope feeder or multipurpose feeder are low.



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User Line 2 Link Messages

If the printer is locked on a particular link, the link indication displays.If the printer is ready to process any link, no messages display. Link

messages are listed in the following table.


Parallel Standard Parallel Port, if available.

Serial Standard Serial Port, if available.

Serial X Serial Port, where X=1,2,3, is attached to PCIconnector X.

Network X Network card X, X=1,2,3, is attached to PCIconnector X.

LocalTalk X LocalTalk Card X,X=1,2,3, is attached to PCIconnector X.

Infrared Standard Infrared port, if available.

Infrared X Infrared Port X, X=1,2,3, is attached to PCIconnector X.


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Check Device Connection Messages

The messages in the following table display when the printer loosescommunications with one of the following devices.

The messages in the following table can occur in two ways. Thespecified device could have been removed from the printer, forinstance to clear a paper jam. Otherwise, the device can still beattached to the printer, but is experiencing a communicationsproblem, not fully connected, or having a hardware failure.

If the device is temporarily removed or not connected properly, thenreattach it. When the option is recognized, the printer automaticallyclears the error and continues. If the option is experiencing ahardware problem, turn the printer off and back on. If the erroroccurs again, turn the printer off, remove the option and call forservice.

User Status Message Explanation

Check Env FeederConnection

Check Envelope Feeder Connection.

Check Tray XConnection

Check Tray X (X=1,2,3,4 or 5).

Check DuplexConnection

Check Duplex Unit Connection.


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User Status Message Explanation

Turn Printer OFF to EnableOption

This message displays when a printer option,Input Tray, or Envelope Feeder, has beenattached while the printer is powered on. Touse the option, the printer must first bepowered off and back on again. Data lossresults if print jobs are active when the printeris power cycled. If a print job is active, thenremove the option and finish the job. Theprinter automatically clears the message

once the option is removed. Once the job iscomplete, turn off the printer and attach theoption again.

Insert Duplex Front Cover This message displays when the duplex frontaccess cover is not installed.

Close Duplex Rear Door This message displays when the dup

Documents

Toshiba E-studio 20p_25p Printer