MICHELLE TORRES2261 Travis Rd. Augusta, GA 30906

(706) 449-6020Michelletorres.2013@hotmail.com

SUMMARY OF QUALIFICATIONS

Skillful, dedicated, experienced, and award-winning (2008 Grand Rounds Coordinator of the Year) Residency Program Coordinator with over 9 years experience in a residency program setting seeking a position of greater responsibility and opportunity for professional growth.

Capable provider of comprehensive support for executive-level staff including but not limited to: calendar management, meeting coordination, travel arrangements and efficient management of other office duties.

Adept at developing and skilled in streamlining workflow, maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Experienced and knowledgeable in the areas of ACGME, ABIM, GME, RCC guidelines Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify

goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office System, Microsoft Windows, IDX, Outlook, One45, Banner, web

publishing, Peoplesoft and type 70 wpm with 100% accuracy.

Education/Training

APDIM Program Coordinator’s Conference, Las Vegas, NV 04/2016 Annual GME Conference 08/2016 Annual GME Conference 8/2015 Annual GME Conference 8/2014 Annual GME Conference - Panel discussion speaker 8/2014 Diversity and Inclusion Summit 10/2013 Annual GME Conference 8/2013 APDIM Program Coordinator’s Conference, Orlando, FL 4/2013 AHME Coordinator’s Conference, Atlanta, GA 2/2013 APDIM Program Coordinator’s Conference, Atlanta, GA 4/2012

Augusta State University 1996-1997 Georgia State University 5/2016-present (12 credits)

Committees GRU Employee Advisory Council Member 7/2014 – 6/2016 Executive Program Coordinator Council 9/2015 – present Graduate Medical Education Committee 7/2013 – present APDIM PA Survey Committee 7/2016-present

Awards GRAND ROUNDS COORDINATOR OF THE YEAR 2008

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PROFESSIONAL EXPERIENCE

MEDICAL COLLEGE OF GEORGIA - AUGUSTA, GA 3/08-present

Program Coordinator 2/11 - presentInternal Medicine Residency Program

Track progress of resident physicians throughout training to ensure they achieve competency and that achievement is documented appropriately using the One45 program mgmt. system, includes tracking, procedure cert, advancement criteria tracking, monthly evaluation distribution and maintaining confidentiality.

Assist advisors with setting up meetings with residents and keeping up with advisor responsibilities. Update learning objects as indicated. Monitor duty hours.

Using the One45 resident management system, send out monthly evaluations, produces reports on faculty, tracks resident performance, and resident progress. Works with program director to ensure that all evaluations are sent out to the appropriate attending physicians each month and are completed in a timely manner

Prepare letters of recommendation for current residents, processes license applications and residency training permits for residents, verifies training for past graduates and maintains past records database. Prepare standard verification forms for all credentialing requests and licensing agencies, assists with billing for services.

Ensure prompt and accurate information is sent to agencies for all current and past resident physicians. Prepare fellowship letters of recommendation for residents and sends to ERAS as requested by resident. Tracks resident compliance with completing training that is required for their employment at VA, MCG, and MCGHI.

Recruitment of 30 resident physicians each year (180 interviews per year). All aspects of recruitment including running ERAS software, create program information handouts, screening applicants, communicating with applicants on status of their application, set up interviews and telephone interviews, compile data, interview folders, securing faculty interviewers for each interview date, coordinate interview schedule. Coordinating recruitment day activities to include: coordinating interviews, food and activities, preparing itineraries, securing interview locations. Coordinate with associate program director and faculty members to gather data and prepare PowerPoint for ranking meetings.

Prepare for incoming residents to include verifying candidate eligibility for program according to MCG policies and procedures and RRC requirements, gathering and organizing information and documentation required by Graduate Medical Education Office to and from incoming residents, coordinating credentialing with MCG and VA personnel. Prepare for outgoing residents to include gathering and organizing all necessary documentation that residents require to move forward in training. Set up end of year evaluations with Program Director and input evaluation information into One45 system.

Overseeing day to day operations of residency training program by maintaining residency database and hard copy files in an organized manner to include resident portfolios, maintaining up to date knowledge of ACGME policies and procedures with complete and detailed understanding of all common and specialty program requirements and ensuring resident compliance with policies and procedures. Attend and take minutes at RPEC and Housestaff Admin meetings.

Oversee day to day operations of residency training program to include assigning and monitoring of staff workload, maintaining Program Director’s calendar, travel, leave, preparing documentation for meetings.

Inputting and updating, as necessary, resident rotation/call schedules, sending updates to paging and other as needed.

Complete and submit RAF’s and check requests, as needed, for billing purposes. Assist Business Manager with annual budgeting process and monitoring the program spending

Plan activities such as graduation dinner and ceremony, resident social functions, retreats, leadership training, and social events held for retention and recruitment

General office duties: incoming calls, faxes, email, preparing correspondence; Provide administrative support for IM Residency Program Director and GIM Section Chief

Administrative Assistant/Grand Rounds Coordinator 3/08-10/10

Job Responsibilities for Administrative Assistant Position Maintain and coordinate Chief’s schedule including administrative meetings, local, regional, and national

meetings, academic presentation, etc. Accurately prepare travel orders and travel vouchers. Make travel arrangements based on general travel

intentions, known preferences of Chief and in accordance with appropriate travel regulations to include monitoring and maintaining records and reporting expenditures.

Coordinate child and adolescent faculty meetings including scheduling rooms, preparing and distributing schedule of meetings, preparing agendas and supporting documentation, and recording and distributing minutes.

Develop and distribute detailed itineraries and evaluation forms for faculty candidates interview visits; serves as host/escort during interview visit and provides transportation to scheduled appointments/interviews.

Assist Residency Program Coordinator with interview schedule, didactic schedules, updating resident portfolios

Assist Program Director with ACGME and GME correspondence, updates, guidelines, documentation Accept calls and provide assistance to faculty, staff, residents, referring physicians/agencies, patients and

the public. Serve as staff support for the Department of Psychiatry; attend meetings, prepares and distributes minutes,

maintains files, copying, faxing and all other related duties as assigned. Maintain monthly call schedule for Adult and Child Psychiatry Residency Assist Chief with communications to the other staff Help prepare and distribute monthly didactic schedules for Child and Adolescent Department Residency

along with necessary documentation.

Milton Ruben Motors – Augusta, GA 10/06-3/08Warranty Administrator

Conducted research collections, collated, compiled and analyzed information on various auto warranty claims for account receivables due Milton Ruben Motors, via automated and manual bookkeeping process.

Record day-to-day business transactions on various databases. Prepared summary statements, customer bills and data entry forms. Scheduled and monitored technicians work load. Managed accounts receivables to include receiving payments and making daily deposits.

All duties involved filing, writing, typing, preparing reports and documents, using fax and copy machines, using computer databases and e-mail. In addition, coordination and liaison conducted through interviews, telephone, meeting-mail and written correspondence

MERCEDES BENZ OF AUGUSTA- AUGUSTA, GA 1/02-10/05Service Administrative Manager

Conducted research collections, collated, compiled and analyzed information on various auto warranty

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claims for account receivables due Mercedes Benz of Augusta, via automated and manual bookkeeping process.

Record day-to-day business transactions on various databases. Prepared summary statements, customer bills and data entry forms. Scheduled and monitored technicians work load. Managed accounts receivables to include receiving payments and making daily deposits.

All duties involved filing, writing, typing, preparing reports and documents, using fax and copy machines, using computer databases and e-mail. In addition, coordination and liaison conducted through interviews, telephone, and mail and written correspondence.

QVC HOLDINGS INC – AUGUSTA, GA 9/99-1/02 Assistant Manager

Provided daily administrative support, to include maintaining records via automated, manual bookkeeping and daily deposits. Scheduled and supervised personnel. Monitored various controlled inventory levels. Improved customer relations, greeted, directed and assisted office visitors, answered phones and provided general and specific information.

Organized and maintained files and office supplies. Sorted and distributed mail to office employees. All duties involved filing, writing, typing, preparing reports and documents, using fax and copy machines, using computer databases and e-mail.

CIRCLE K/HOLIDAY MARKET- AUGUSTA, GA 8/96-8/99Store Manager(No one to contact. Business Closed)

Received, inventoried, shipped and noted all incoming and outgoing merchandise. Duties to include ordering, processing and accessing store inventory using computerized database.

Provided and maintained personnel training, schedules and payroll accounts. Facilitated and resolved customer conflicts making sure that the customers would be satisfied with our services and reassured them that they were our priority.

Also assisted in other stores with sales promotions and getting their stores up to company standards within the district.

ReferencesDr. Peter Buckley (Supervisor in Psychiatry) (706) 721-2231

Dr. Sandra Sexson (Supervisor in Psychiatry) (404) 295-2273Dr. Lee Merchen (current Supervisor) (706) 721-2423Ashley Dutton (Business Manager) (706) 721-7977

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