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     Abstract 

    The Smart City vision:How Innovation and ICT

    can build smart, “liveable”, sustainable cities.

    The city  is a core paradigm for the mankind, where trade, technology, art and culture converge in designingand building the solutions to the civilization risks. Most people on the earth already live in bigger citiesand urbanization is accelerating: it is growing the demand for a more efficient, sustainable, “liveable”model for cities.

    We can better face new threats, by looking at innovation and best practices, in re-inventing the cityorganization, leveraging ICT enabled nervous system, building smarter cities. In fact we know that thehuman population growth cannot be stopped, nor the expectation of a better life, that makes people movingto bigger towns and pressing local government and all stakeholders to get involved.

    The target of this research is very compelling: since a “smart city” is a complex multi-dimensional network of“system of systems”, and the cultural, economical, social and geographic constraints of each city are unique,then both an analytic and holistic approach are needed to describe a smart city.

    I think that a detailed taxonomy of the smart city’s components and stakeholders can help in decomposingthe problem in more manageable components. The top level classes of the proposed taxonomy, furtherdetailed in this document, are: Info-mobility and ITS (Intelligent Transport Systems) smart mobility, logistic andtechnology; Developing human resources and social capital: Smart People; Economics 2.0: Smart Economyfor competiveness, Quality and Sustainability of living; Ecosystem: Sustainable Environment, renewableenergy and other resources; E-democracy, e-Government 2.0, Smart Government.

    This document is the first step of a path, that will include for example smart city best practices, technologiesand vertical solutions, ICT proposition from leading companies and examples of innovative researches.The final scope is that of taking the best of each point of views, indentify low hanging fruits and longterm strategies, build a general framework, that is still flexible enough to be applied to specific needs andscenarios.

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    author: Donato Toppeta I October 2010

    THINK! REPORT 005/2010

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    The town development,

    from the Greece’s “polis”,

    the roman’s “urbis”,

    the renaissances cities

    like “Florence”, signs

    major milestones in our

    civilization history, up

    to the contemporary,

    global metropolis, where

    advanced services have

    replaced industrial plants. The city is a core aggregation

    and socialization paradigm for the mankind, where trade,

    technology, art and culture can help in designing and

    building the solutions to many core global issues (i.e.

    economical double dip, fossil energy and other resources

    exhaustion, environmental climate change and pollution,social pressed by unemployment, poverty and demographic

    growth, cultural for radical changes in communication in

    digital life and globalization, biodiversity loss, etc.).

    We can better face these threats by leveraging our ability to

    improve the efficiency and re-invent the organization and

    ICT enabled nervous system of smarter cities, because we

    know that human population growth cannot be stopped

    easily and quickly, nor the expectation of a bet ter life, that

    keep on moving people to bigger towns in search of work

    and other services.

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    Smart City as a system of multiplesub-systems

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    “Climate change is not just about theenvironment. It is THE social, economic

    and political issue for every city in

    Europe and worldwide. Cities have a keyrole to play in enabling local economies

    to anticipate and adapt to climate

    change to achieve economic recoveryand sustainable growth.”

    Mona Heiberg  former Deputy Mayor

    of Copenhagen

    IBM has already successfully stated that a “smart city” is

    a complex infrastructure of “system of systems”; I would

    like also to stress that this statement is true on multiple

    dimensions; the most obvious one is the territorial and

    administrative scale unit:

    • Neighborhoods, where the integrated design of new

    ones like Vauban (Freiburg) or Sjostad (Stockholm)

    prove the effectiveness of the sustainable approach to

    urban planning,

    • Smaller territorial aggregations that share an

    optimization approach in energy usage for smart

    building with home automation, remote heating and

    management, like in a condominium.

    • Large, integrated, metropolitan areas resulting frommerging towns or the

    role of fast trains1 and

    high speed digital

    c o m m u n i c a t i o n

    network that allow

    to lower the distance

    barriers for work and

    services like shopping

    and entertainment

    districts.

    There are many dimensions that describe the scope of a

    smart city such as:• Integration and interaction of different services and

    infrastructures, both physical and virtual

    • Smart utilities grids (not only the distributed electricity

    and gas grids with bidirectional flow in a distributed

    generation, that requires real time exchange of

    information, but also remote heating/cooling to leverage

    co/tri-generation, clean and grey water with detailed per

    user/usage billing that encourage collection and reuse,

    underground pipes for dif ferentiated waste collection).

    • Public transportation and road network that aim

    to manage the mobility needs with an appropriate

    Intelligent Transport System (ITS) that takes care ofcongestion charging, reduce pollution and accident

    rate, manage parking, car and bike sharing, reserved

    lanes, digital signing, integrated payments by vehicle

    pollution category, etc.

    • ICT network that leverage high speed services, mobile

    advanced location based services, social networking

    and collaborative crowd sourcing, info-tainment, tele-

    working, remote assistance and medical surveillance

    for disabled or elderly people, touristic orientation and

    guidance.

    “During the past years, the digital

    revolution and the emergence of aglobal internet connecting people,

    enterprises and – increasingly – objects,

    have generated a massive opportunityto “dematerialize” daily life in cities.”

    EBR 2010, Planning a SmarterSociety - GIORGIO ANDREOLI,

    CARLO MARIA MEDAGLIA 

    1 A very fast intercity railway (up to 350 km/h) is connecting Beijing and Tianjin in 27 min (180 km) anticipating

    a slowly merge of the two metropolitan areas to a huge one. A f uturistic project has b een announced in the

    Beijing’s Mentougou District: the “straddling bus” that looks like a subway or light-rail train bestriding the

    road .

    Introduction:

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    • Integration of public local administrative services

    with central private ones, to improve coordination,

    information sharing and dematerialization, cooperation

    with not for profit sector, accessibility and reduce the

    transaction cost and environmental payload.

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    2Density for example makes economic sustainable the investment in public transportation, reduces the

    need to use a priv ate car to reach closer entertainment or work destinations, allows to implement centralized

    remote heating systems that take advantages of co-generation. This argument is extensively discussed

    in “Green metropolis” by David Owen, that compares the environmental footprint of an average New York

    citizen versus a generic U.S. resident.

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    Cities consume approximately only 2% of earth ground

    (density can also be an advantage for sustainability2 ) but 55%

    of the world population already live in towns and according

    to several institutions’ forecast the percentage will grow up

    to 70% (or 6.4 billion people) by 2050 (in Europe and North

    America the astonishing 80% has already been achieved and

    IBM Business Value institute forecast that it may grow up to

    88%). There are already more than 450 cities with at least

    1 million citizens (20 over10 millions), according to

    “world atlas” the largest

    are Tokyo, Japan with 28

    millions, Mexico City,

    San Paolo and Mumbai,

    India 18-19 millions; but

    the extended concept of

    megalopolis involves up

    to 200 million in the Indo-

    Gangetic Plain that groups

    Delhi and other cities. 21

    megacities account for 9

    per cent of the world urban

    population; 97 of 100 the

    fastest growing cities are

    in growth markets, 8 in

    China, 11 in India.

    The impressive growth of Citiesand their environmental impact 

    According to the study, worldwide

    population will jump from 6,615 billion in2007 to 9,075 billion by 2050. Average

    increase tax per year will be 1.1%, from

    2005 to 2010. Throughout the sameperiod, the world’s urban population– currently reaching half of the globalinhabitants, unequally distributed among

    regions and continents – will register

    2.0% of incremental taxes  in ourplanet. Such increase will be 0.5%

    year after year in richer countries,

    2.5% in developing regions and4.0% in less developed countries. 

    The large cities’ population in Asian and

    African countries will double from 2007to 2030.

    United Nation World Urbanization

    Prospects: economic and territorialimplications

    McKinsey estimated in a report last year that an additional

    350 million people, more than the population of the U.S.,

    would move to the cities by 2015. More than 220 Chinese

    cities will have more than one million people (there are

    currently only 35 in Europe). A new skyscraper seems to

    bloom in Shanghai every other month. China is pushing for

    urban infrastructure, with McKinsey estimating that 170 new

    mass transit systems could be built in China by 2025.

    If India urbanization keeps on growing as estimated

    500 new cities will born in the next two decades. Also in

    Africa large towns are growing quickly. Addis Ababa, the

    capital of Ethiopia, established in 1889, is facing a major

    urban migration into the city since 1970s, driven mainly

    by unemployment, poverty, and declining agricultural

    productivity. The population is projected to roughly double

    by 2020 from 3.4 million in 2007. 27% of Ethiopia’s urban

    population lives in the capital city, and this process has

    created substantial pressure on the city’s infrastructure,

    housing, and urban services.

    Cities are directly in charge of a growing environmental

    footprint, including: 71% of total Green House Gas that

    is altering the climate, and other pollutants such as

    particulate. Cities account for 60% of all water allocated

    for domestic human use, while human demand for water isexpected to increase six fold in the next 50 years and some

    municipalities lose up to 50% of precious water through

    leaky infrastructure. Even where water is relatively plentiful,

    water pollution is increasingly a concern. Beijing, notorious

    for water stress issues, is rapidly depleting groundwater

    sources that are now 100m below sea level and threatened

    by saltwater intrusion. The solution to date, damming and

    diverting rivers (spending tens of billions of dollars), is too

    slow and is also inadvertently causing water deprivation in

    southern China and other countries as well. Chinese can now

    afford piped water, private bathrooms, washing machines,

    homes with gardens, cars that need washing, and morefood, which needs water for growing. A different smarter

    management of water resources is needed implementing

    a more sustainable ‘cascade type water reuse’ with smart

    water distribution and collecting grids.

    FIGURE: URBAN POPULATION BY MAJOR GEOGRAPHICAL AREA ( IN PER CENT OF TOTAL POPULATION )

    Source: United Nations, Dept. of Economic and Social Affairs, Population Division:

    World Urbanization Prospects, the 2009 Revision.

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    An improved collaboration becomes possible when the

    stakeholders use a common language and create a shared

    vision of success for Smart Cities, improving community

    engagement through sustainability initiatives that

    stimulate innovation and economic recovery and preser ve

    the environment and the culture.

    The increasing consumption of energy, soil and other non-

    renewable resources, difficulty in waste management,acoustic pollution; altered microclimate, urban traffic

    congestion, hard to provide home care for the elderly,

    poor security and social integration are some examples

    of the growing cities’ issues that require timely and

    effective solutions, with more and more difficult to find

    resources for local government, called upon to assume

    direct responsibility. A good carbon management strategy

    in the town government is also essential for managing the

    potential risks associated on a global scale with climate

    change, that very often can have a massive impact on high

    density urban areas.

    These risks include:• Physical risks  from the direct impacts of climate

    change, like severe weather events: heating is often up

    to 6 C higher in the city center (urban heat land effect),

    soil erosion and extreme precipitation, most towns are

    near to river or the coast and therefore are exposed

    to flooding , ecosystem alterations that favor new

    invasive plants and pests with habitat destruction,

    fire exposure, etc.

    • Regulatory and Litigation risks from tightening national

    and international regulat ions like in EU: pollution due to

    concentrated traffic and buildings’ heating is a serious

    concern not only for health consequences on citizensbut also for penalties that can be applied. Climate

    change-related law suits and public actions by NGOs

    like GreenPeace are now being seen in the US, EU and

    some other states.

    • Competitive risks  from cities that have a better

    environmental reputation and a shared sustainability

    approach versus ones whose citizens perceive a lack

    of action to address climate change and pollution.

    Consumer sustainability awareness is a growing topic in

    the local political agenda, where the link with territory

    is stronger. As the sustainability mandate expands,

    cities committed to social and environmental causesare likely to attract the top talent; also investors now

    look at sustainability performance. There could also be

    consequences for economies dependent on tourism.

    • Operational risks  from changes like rising electricity

    prices or transportation costs linked to fossil fuels and

    other depleted natural resources, like potable water

    (exposed to exhaustion and pollution), can have a direct

    impact on the OPEX of the local public administration.

    The increased “environmental refugees” pressure

    might also affect cities.

    The main risks that the Cities mustaddress

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    43 Annapolis is surrounded by six bodies of water and was subjected to the destructive effect s of a higher sea level on the

    downtown area during a hurricane in 2003. New York City, Amsterdam and Venice are especially vulnerable to sea level

    rises and coastal storms while the City of New Orleans is below sea level and has already suffered catastrophic effects.4 EUROCITIES and the European Commission have acknowledged - alongside initiatives like Smart 2020 and Information

    and Communication Technologies for Energy Efficiency, “ICT4EE” - the important contribution ICT can make to increasing

    energy efficiency, reducing emissions and generally realizing a sustainable,

    low-carbon society 

     A proposed taxonomy for smartCities

    Smart cities are those that are combining ICT and Web 2.0

    technology with other organizational, design and planning

    efforts to de-materialize and speed up bureaucratic

    processes and help to identify new, innovative solutions

    to city management complexity, in order to improve

    sustainability and “liveability”.

    New combined, holistic strategies (“look at the forest,

    not the trees”) are needed to govern the change and

    generate consensus, such as: the smart planning of the

    infrastructures and distributed renewable energy, the

    publication of incentives or the imposition of standards

    for energy efficiency in buildings, issuing of specific

    guidelines for governing the territory and supporting

    the economy, the choice of policies for promoting public

    transport and measures for limiting the private traffic and

    the accident rate. This approach can be summarized by a

    simple but effective definition: “People want to live in smart

    cities, with a higher quality of work, study, life and social

    relations; capable of supporting the expectation of a better

    future, individually and collectively; compatible with theplanets finite resources and people’s human right.”

    To help comparing and integrate different contribution

    I’ve built the following taxonomy  of the ICT and innovation

    role in the Smart City extending the original one from the

    EUROCITY 4 charter and European Smart Cities, an EU project

    led by the Vienna University of Technology:

    1. Info-mobility and ITS: smart mobility, logistic and

    technology 

    2. Developing human resources and social capital: Smart

    People

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    3. Economics 2.0: Smart Economy for competiveness

    4. Quality and Sustainability of living 

    5. Ecosystem: Sustainable Environment, renewable

    energy and other resources

    6. E-democracy, Government 2.0, Smart Government

    It’s very difficult to compile an exhaustive list of the

    solutions and technologies that can be associated to each

    main entry of the ICT role in Smart City, since it keeps on

    evolving due to the innovation, plus some components that

    have broad impacts on several factors.

    • Tracking dangerous goods  with intelligent access

    permissions, disabled people’s assisted mobility

    and video surveillance with automatic detection of

    abnormal situations and alarm for security services,

    while protecting privacy. Crowd Sourcing for collecting

    demand for minor maintenance (holes in the streets,hidden or damaged signs, illegal parking, blocked

    drains, lights out, gas or liquid oil leaks, wildlife in

    danger, etc.), ideas to improve services or offers of

    collaboration.

    • Mathematical models and computer assisted

    simulation  to compare different road and transport

    infrastructure scenarios (based on regulatory and

    enabling technology), in order to predict environmental

    and social effects and evaluate the expected economical

    outcomes.

    •  Venice: from the Doges to a digital city 2.0: the networkof channels and pedestrian road in the city, the Green

    Port with cold ironing, and the broad-band digital

    communication5  as linking elements of new services

    (i.e. e-commerce, tele-work, etc.) and infrastructure of

    smart city with a r ich history and a mass tourism. Most

    towns where built over a river or near a port, some have

    a web of water channel (i.e. Amsterdam, New York,

    Zhouzhuang, etc.); many are rediscovering the role of

    water links not only for tourism and landscape, but also

    for transport and heating or cooling (heat pumps). Clean

    and grey water infrastructure has a growing importance

    since water will be the most critical resource in the

    future.

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    Info-mobility and ITS (IntelligentTransport Systems) smart mobility,logistic and technology 

    • Integrated, variable charging schemes for transport

    and other services (e.g. transit & parking tolls, vehicle

    licensing and compliance, infotainment and touristic

    services, etc.) based on direct infrastructure cost

    and LCA (Life Cycle Analysis) of environmental cost,

    automatic fares collection and micro payments via

    proximity cards and mobile phone (NFC, SMS), etc.

    • Enhanced travelers information services (CRM

    integrated): Searching, by smart-phone, mobile

    devices, touch screen and gesture interfaces, for stops,

    connections, destinations and estimated real time

    arrival time by public transport, bike sharing and carpooling availability, van sharing (for goods optimized

    loading and delivery path), events reservation and

    touristic monuments self guided tours, search for

    nearest bus / taxi, browse for local shops or restaurants,

    location based social community, games and services,

    etc.

    • Detection and analysis of traffic flows  and intelligent

    management of signage, giving priority to emergency

    and public transport (taking into account their demand

    and delay), automatic detection of drive code violations

    and road danger (such as traffic lights failures,

    flooding, fog, explosions, etc.). Geo-location andautomatic alarm in case of incident, reporting accidents

    to vehicles and signposts information, machine to

    machine communication. Geo-referenced driving

    charging by time shift, pollution, number of vehicle’s

    passengers (pooling), integrated insurance, driving

    rules enforcements, service provided (goods smart

    delivery, health assistance), etc. Business Intelligence

    for managing a growing amount of sensor based data

    that can provide insight by multi-modal, real time

    analysis.

    5 According to Eurostat 2009 households in urban regions tend to have higher Internet access r ates than in rural ones. At

    EU-27 level, 65 % of households in densely populated areas have access to the Internet, w hile only 51% in less populated

    areas. In general, regions with big cities (e.g. Lisbon, Madrid, Barcelona, Rome, Milan, Vienna, Budapest etc.) are islands

    in the surrounding regions owing to higher levels of Internet access.

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    • Lifelong learning systems and computer assisted

    permanent education, e-books loan, support forums

    and expert advice in collaboration with the third sector,

    information on trends in employment opportunities

    and meeting for facilitation in re-skilling, incentives

    for employment and development of the labor market

    linked to SME and new technologies, micro-credit for

    entrepreneurship.

    • Tele-medicine services, management of re, ooding and

    anti-theft alarms (integrated with home automation),

    mobility assistance and prevention of social isolation

    for elderly, disabled and chronical illnesses.

    • Discussion groups, social networking and collaborativedesign (e.g. Ning, Kublai, LinkedIn, Xing, Architizer,

    Sermo, BootB, Skypso, etc.) for entrepreneurs.

    Incubators for start-up in collaboration with

    universities, venture capitalists, business angels,

    research institutions, etc.

    • Location based proximity services (plus afnities and

    profile) to provide advertisement, digital signage,

    tourist information, social networking, etc.

    • Eco-tourism services, virtual museums, augmented

    reality, digital art and new media co-creation and

    enjoyment, custom guides, live assisted translation

    and cultural mediation, exploration games.

    • Incubators linked to universities, chambers of

    commerce, analysts and consulting companies,

    professional services, etc.

    • Tailor services for the citizen, including emphasis on

    education and training leveraging on-line tools and

    crow sourcing.

    • Modular decentralized ofces (virtual satellite ofces)

    with broadband access, equipped to support tele-work

    and able to provide ancillary services (e.g. secretary,

    regular mail, canteen or kitchen area) plus opportunities

    for socialization and training.

    • Cloud computing from decentralized Green Data Centers

    where smart power management, optimized HVAC and

    dynamic power grow (containerized Data Centers) can

    be leveraged.

    • Logistics systems of neighborhood for withdrawal order

    online (often associated with preference for biological

    and local goods) and lowered packaging impact.

    • Infrastructure for xed and mobile broadband, smart

    grid for the integration of renewable distributed

    generation and accumulation (e.g. BetterPlace) as a

    step towards the Internet of Things.

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    Developing human resources andsocial capital: Smart People

    6 For example the following web sites helps in matching volunteers and not for profit organizations in U.S. A. http://www.volunteermatch.org/ and Italy http://www.socialidarity.it7 Co-housing is a type of collaborative housing in which residents actively par ticipate in the design and operation of their own neighborhoodsand have access to extensive common facilities (i.e. open space, courtyards, a playground and a room with industrial based, high efficiencywashing machines, etc.). Examples of cohousing are: Swan’s Market - Oakland – CA , Eastern village - Washington DC, Older women’s CoHo -London – U.K., Sanpolino Brescia – Italy.8 Co-working is a community of professionals, usually wit h workplace flexibilit y, that share a common physical workspace, values and relationsor services while having independent activities. Co-workers often have in common a nomadic work style, attention to sustainability and useof social networking and web services. Two examples are the network “The Hub” a “places for people who change things” in 12 cities of 4continents and the net work “Cowo”.

    Economics 2.0: Smart Economy forcompetiveness

    • Complementary marketplace for jobs in not for prot

    organizations6  ( volunteermatch.org,    socialidarit y.it , etc),

    km0 and Fair-trade products, farmers’ markets, bank

    of time, cooperative buying groups (or investment or

    production), micro-credit and social lending (e.g. ZOPA,

    Prestiamoci.it, Jak bank, Terzovalore.com, etc.), crowd

    based fund raising, cash converters / swap shops,

    neighborhood e-auctions & bartering sites.

    • Internet based temporary aggregation of services;

    partners and customers for creative solutions are

    achievable by Web 2.0 in SaaS mode (e.g. ZOOPPA,

    Zoes).

    • “Co-working” building (like “the Hub”) with reservation

    of space and equipment rental, professional services

    provided in tele-work arrangements, support of

    “nomadic computing workers”.

    Quality and Sustainability of living 

    • WebGIS systems for smart urban development

    planning, simulation and analysis, with services and

    balanced flow analysis of needs and risks (flood,

    earthquake, etc.), in order to manage densification

    and achieve a sustainable social, environmental and

    generational mix. modern

    • Software for CAD including energy dynamic ow

    and optimization, acoustic verification, certification

    and efciency and sustainability adjustment (LEED,

    BREEM, ITHACA, etc.), security and building core-level

    planning, investment return rate estimator tools.

    • Thankless water heaters, solar water heaters,

    geothermal heating systems, cool-roofs, rooftop

    photovoltaic, residential wind systems, home energymonitoring systems & home automation, smart

    domestic appliances.

    • Integrated solutions for remote management, remote

    heating and cooling co/tri-generation and renewable

    energy integration, accounting for drinking water

    usage, groundwater management, charging by volume

    and categories of the waste collection with effective

    incentives to minimize packaging, increase reuse and

    recycle, energy (heat or bio-gas) extraction.

    • Co-housing 7 and co-working 

    8, micro-nurseries.

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    • Smart trafc control systems to prioritize the trafc

    mobility by category and needs (e.g. quick, pleasant,

    and effective public and emergency transportation,

    pedestrian and cycle safet y, increased autonomy of the

    disabled, reduced traffic contribution to air and noise

    pollution, prevented traffic jams).

    • Charging the private trafc according to the

    environmental impact and infrastructure use (pollution,

    occupation of public property, and time zone, etc.).

    Tele-heating combined with cogeneration and heat

    pumps to reduce pollution, effective management and

    continuous monitoring of water and sewer to promotewater conservation. Efficient lighting (in particular solid

    state lighting and stabilization and dimmering for street

    lighting and indoor).

    • Integrated administration and control of the supply

    chain to identify and prioritize local (km 0, farmer

    markets) products or fair trade ones, adopt green

    procurement policies, reduce packaging and waste and

    increase the percentage of recycling/reuse.

    • Tracking of the production and labeling (RFID, QR-Code)

    of the products to promote the awareness of:

    o Sustainability ethic (prevention of child labor andrespect for trade union rules, etc.)

    o Environmental sustainability (total CO2,

    hazardous or non-renewable, LCA, etc.)

    o Health safety (carcinogenic or allergenic

    components, fat content, etc.).

    • Transparent systems for monitoring and forecasting of

    the quality of air and water, noise and electromagnetic

    pollution, with internet based open reporting and

    citizens’ feedback to identify potential leakage in the

    measurement system.

    • Connected green spaces/parks and wildlife corridors,Sustainable Urban Drainage Systems and smart

    irrigation systems to prevent flooding and contamination

    of ground-water. Vertical farm, green roofs.

    • Smart grid optimization of distributed generation from

    renewable sources and peak load management, energy

    trading benefits extended to end users (integration

    with home automation)

    • Smart wireless sensor for pollution, noise, trafc and

    other environmental data, up to MEMS

    Ecosystem: SustainableEnvironment, renewable energyand other resources

    • Green and fair-trade public procurement, LCA based

    assessment of the supply chain. Local sourcingincentives and fair trade for imported goods. Integrated,

    accessible, vertical portals that help to shift from narrow

    opportunistic behaviors to a long term sustainable

    vision and transparency.

    • Collaborative discussion groups (such as Ning, RCM:

    PartecipaMI, straight lines, E21-OpenDCN: citymap,

    barcamp, citycamp9, Online Jam, etc.). Tools for

    e-democracy and direct communication with public

    institutions, cultural sector and the third sector, online

    surveys & widely communicated results.

    • Information sharing platforms based on cloud

    computing, common standards and automated

    workflow for solving cross-cutting issues and lower

    bureaucracy delay and transaction cost among city

    districts and agency boundaries. Systems of direct

    and secure access by internet to local information and

    public services. De-materialization of bureaucracy by

    privacy and legal validity of e-documents, automated

    workflow and business intelligence.

    • Social media and crowd sourcing for more frequent

    involvement of all stakeholders in tactical planning and

    feedback on strategy. Internet saloons (training open

    spaces to combat digital divide of elder people).

    • Ecosystem of caregivers working together, resulting in

    full, integrated electronic medical record about each

    patient for emergency, and increase the quality of

    care. Central smart reservation medical services with

    unique, automatic compatible donors, beds, analytical

    instruments and specialists, all while reducing costs.

    Emergency management and coordination of sanitary

    forces, epidemiology (better detect, track, prepare for

    and stay ahead of disease outbreaks also by Internet

    analytics).

    • Improve city safety by reducing crime and emergency

    response time. Estimation and r isk prevention systemsalerting based on the location, occupation and exposure

    to risk (e.g. sensitivity to pollution, extreme summer

    heating).

    • Social gaming (like criticalcity.org), portals and

    collective involvement on good practice (e.g.

    StoptheFever.org, ClimateChange, GenerazioneClima),

    adventure-based learning, urban gardens.

    • Tools to help matching between unemployed workers

    and working opportunities with focused retraining

    support and mentoring.

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    9 CityCamp is a F REE unconference, a barcamp focused on innovation for municipal

    governments and community organizations. Content for CityCamp is not programmed

    for a passive audience. Participants are e xpected to play active roles in sessions. T his

    provides an excellent format for creative, open exchange geared toward action. The

    first Cit yCamp was held January 23-24, 2010 in Chicago, IL.

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    E-democracy, e-Government 2.0,Smart Government 

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    The next steps of this research will be the collection of

    detailed descriptions of several emblematic best practices

    of smart city (e.g. Freiburg, Stockholm, Curitiba, Masdar,

    Songdo, Melbourne, Amsterdam, Boulder, etc.), innovative

    towns and eco-districts. Those examples allow to proof the

    feasibility of smart cities, where ICT and innovation are the

    enabling components of the new paradigm of sustainable,

    ICT empowered city, on multiple dimensions: economical,

    environmental, social and cultural.

    Additionally, many European and Global Organizations

    and Companies, with a specific, but not exclusive, focus

    on ICT ones (e.g. IBM, CISCO, ACCENTURE, etc.), that drive

    the Smart City revolution, have already proposed very

    interesting models but that till now they are available only

    on separate documents.There are also some technologies and vertical solutions,

    such as in building, transportation and energy

    management or e-government that are strongly involved in

    the transformation of a town in a smart city, with ICT that

    is often a winning additional tool to find new, cheaper and

    smarter solution to old and rising problems.

    Finally a stakeholder map will be provided to identify most

    of the actors involved in a smart city.

    The final scope of this broad research is that of taking the

    best of each point of view, indentify low hanging fruits

    and long term strategies, in order to support a generalframework, that is still flexible enough to be applied to

    specific needs and scenarios. Still a document, even

    rich of recent content, as I attempted to write, cannot be

    exhaustive on this topic, for this reason I’m inviting you to

    participate to the World Smart City Forum, to discuss both

    in person and by internet based virtual collaboration tools,

    the future of the network of smart cities, the true laboratory

    of our future.

    Next Step for this research

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    Accenture - 2009 - The Accenture Intelligent City Network , Accenture

    Andrea Caragliu, Chiara Del Bo, Peter Nijkamp - 2009 - Smart cities in Europe - University Amsterdam, Faculty of Economics,

    Business Administration and Econometrics.

    Connected Urban Development - 2009 - Climate Changes: Cities in Action - CUD-Metropolis-CISCO

    Daniel Castro - 2009 - What’s Next for Open Government?  - The Informatition Technology & Innovatition Foundatition

    David Owen - 2009 - Green Metropolis - Riverhead Books

    Eurocities - 2010 - Eurocities in 2009: annual report 

    Eurocities - 2009 - EUROCITIES Response to European Commission Survey on ICT4EE - www.eurocities.eu 

    European Communities - 2010 - Eurostat regional yearbook 2009 - epp.eurostat.ec.europa.eu/portal/page/portal/publications/regional_

     yearbook

    Gérald Santucci - 2009 - Smart networks, objects, buildings and people: Empowering the Internet for Smarter Cities

    Gerry Mooney - 2010 - Smarter Transportation - IBM Smarter Cities Virtual Forum

    Giorgio Andreoli, Carlo Medaglia - 2010 - Planning for a Smart Society - EBR

    IBM - 2010 - SmarterCities: Learning from Leaders - The SmarterCities Leadership Series

    IBM Institute for Business Value - 2010 - A vision of smarter cities - How cities can lead the way into a prosperous and sustainable

     future

    IBM Institute for Business Value - 2009 - Intelligent transport - How cities can improve mobility 

    ICT4EE - 2010 - ICT for Energy Efficiency - Report on the session “Smart Sustainable Cities” 

     Joel Kotkin - 2010 - The World’s Smartest Cities - www.Forbes.com/smartcities  

    Monique Meche - 2009 - ICT: Enabling the Sustainable City and Community - CISCO

    Rosabeth Moss Kanter, Stanley S. Litow - 2009 - Informed and Interconnected: A Manifesto for Smarter Cities - Harvard Business

    School (working paper)

    United Nations - 2010 - 2009 Revision of World Urbanization Prospects (+ on-line DB) - www.un.org/esa/population/unpop.htm

    Vienna Univ. of Technology, Delft Univ. of Technology, Univ. of Ljubljana - 2008 - Smart cities Ranking of European medium-

     sized cities - www.smart-cities.eu

    References THINK! REPORT 005/2010

    9

    Covenant of Mayors - www.eumayors.eu

    Environment Directorate-General of the European Commission- European Green Capital - www.europeangreencapital.eu

    IBM Smarter Planet: Smarter Cities - www.ibm.com/smarterplanet/us/en/sustainable_cities/ideas/  

    ICLEI - Local Governments for Sustainability - www.iclei.org 

    Port of Venice - www.port.venice.it/en 

    UN Global Compact - www.unglobalcompact.org

    Web Site