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I. MARKETING EXPLAINED1.1 Marketing is an organizational function and a collection of processes designed to plan for, create, communicate, and deliver value to customers and to build effective customer relationships in ways that benefit the organization and its stakeholders. Marketing is the process ofcommunicatingthe value of a product or service tocustomers, for the purpose of selling that product or service. Another simple definition of "marketing" is "managing profitable customer relationships".1.2 Marketing Concept is an organizational philosophy dedicated to understanding and fulfilling consumer needs through the creation of value. It holds that the key to achieving organizational goals consists of the company being more effective than competitors in creating, delivering, and communicating customer value to its selected target customers. The marketing concept rests on four pillars:target market, customer needs, integrated marketing and profitability.

1.3 Marketing Functions are activities performed within organizations that create value for specific products or services. This helps a company to identify and source potentially successful products for the marketplace and then promote them by differentiating them from similar products. Typicalmarketing functiontypeswithin a largerbusinessmight include performingmarket research,producingamarketing plan, andproduct development, as well as strategically overseeingadvertising,promotion,distributionfor sale,customer serviceandpublic relations.

1.4 Marketing Environment is a set of forces, some controllable and some uncontrollable, that influence the ability of a business to create value and attract and serve customers. represents a mix between the internal and external forces which surroundan organization and have an impact upon it, especially their ability to build and maintain successfulrelationships with target customers.The marketing environment consists of themicro and macroenvironment. Macro environmentalfactors include social, economic, political and legal influences, together withdemography and technological forces. These are sometimes referred to as the PESTLE factors andare discussed in more detail inPESTLE analysis. The organization cannot control these forces, it can only prepare for changes taking place.Micro environmentrefers to the forces closely influencing thecompany and directly affect the organizations relationships. The factors include the company and itscurrent employees, its suppliers, marketing intermediaries, competitors, customers and the generalpublic. These forces can sometimes be controlled or influenced and are explained in more detail inPorters 5 Forces.

1.5 The consumer markets and business markets Consumer markets are the end user of the product or service and include individuals and households that are potential or actual buyers of products or services. They can be segmented into various groups taking into account factors such as age, education, location,attitudinal values, income, etc., meaning that various marketing strategies can be applied. Business markets include individuals and organizations that are potential or actual buyers of goods and services that are used in, or in support of, the production of other products or services that are supplied to others. It represents the sales process between organizationsor institutions. Transactions in these markets are often more complex, the distribution channels areshorter and more direct with stricter product standards and specifications.

1.6 Global marketing- includes all marketing activities conducted at an international level by individuals or businesses. This is the processof conceptualizing and then conveying a final product orserviceworldwidewith the hopes of reaching the internationalmarketingcommunity. Proper global marketing has theabilityto catapult a company to the next level, if they do it correctly. Differentstrategiesare implemented based on theregionthe company is marketing to. For example, the menu at McDonald's varies based on thelocationof the restaurant. The company focuses on marketing popularitemswithin thecountry. Global marketing is especially important tocompaniesthatprovideproductsorservicesthat have a universaldemandsuch asautomobilesandfood.

II. CREATING VALUE FOR CUSTOMERS2.1.1 Customer Value

is the difference between the benefits a customer expects toreceive from a product and the total cost incurred from acquiring, using and disposing of the product. Customer value can be examined at different levels. At a low level, customer value can be viewed as the attributes of a product that a customer perceives to receive value from. At a higher level, customer value can be viewed as the emotional payoff and achievement of a goal or desire. When customers derive value from a product, they derive value from the attributes of the product as well as from the attribute performance and the consequence of achieving desired goals from the use of the product.

2.2 Customer Satisfaction

is the degree to which a product meets or exceeds customer expectation. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeat orders and to use a wide range of services offered by a business.

2.3 Relationship marketing

is the organizational commitment to developing and enhancing long-term, mutually beneficial relationships with profitable or potentially profitable customers. This involves developing long term relationship with customers so that they provide you with ongoing business. An organisation must exceed customer satisfaction expectations to retain and develop long term relationships with customers. Traditional transactional marketing used to focus on attracting customers for "one off sales" rather than repeat business. It takes a lot of work to persuade customers to make their first purchase with you, but if you can persuade customers to give you repeat business it will cost you less money and time. So it makes sense to keep existing customers happy!

2.4 Customer relationship marketing

comprises the activities that are used to establish, develop and maintain customer sales. is a strategy for managing all your companys relationships and interactions with your customers and potential customers. It helps you improve your profitability enables you to focus on your organizations relationships with individual people whether those are customers, service users, colleagues or suppliers. Some of the biggest gains in productivity can come from moving beyond CRM as sales and marketing tool and embedding it in your business

2.5 Loyalty programs

are structuredmarketingefforts that reward, and therefore encourage, loyal buying behavior behavior which is potentially beneficial to the firm. Inmarketinggenerally and inretailingmore specifically, aloyalty card,rewards card,points card, advantage card, orclub cardis a plastic or paper card, visually similar to a credit card, debit card, or digital card that identifies the card holder as a member in a loyalty program.Loyalty cards are a system of theloyalty business model. Cards typically have abarcodethat can be easilyscanned, some arechip cardsorproximity cards.

2.6 Consumer behavior

is the dynamic interaction of affect and cognition, behavior, and the environment in which human beings conduct the exchange aspects of their lives. it is the study of consumers and the processes they use to choose, use (consume), and dispose of products and services. A more in depth definition will also include how that process impacts the world. Consumer behavior incorporates ideas from several sciences including psychology, biology, chemistry and economics.

2.7 Consumer decision making process

is the steps that consumers take to identify and evaluate choice options. There are 5 steps in a consumer decision making process a need or a want is recognized, search process, comparison, product or service selection, and evaluation of decision. Problem Recognition- Most decision making starts with some sort of problem. The consumer develops a need or a want that they want to be satisfied. Search Process- In the searching phase we research for products or services that can satisfy our needs or wants. Evaluating Alternatives- Once the consumer has determined what will satisfy their want or need they will begin to begin to seek out the best deal. This may be based on price, quality, or other factors that are important for them. Customers read many reviews and compare prices, ultimately choosing the one that satisfies most of their parameters. Selection Stage-After tallying up all the criteria for the decision the customers now decide on what they will purchase and where. Evaluation of Decision- Once the purchase has been made, does it satisfy the need or want? Is it above or below your expectations? The goal for every marketer is not for a one-time customer but a repeating lifetime customer. 2.8 Marketing research is the acquisition and analysis of information used to identify and define marketing opportunities that connect consumers to marketers. Market research allows a company to discover who their target market is and what these consumers think about a product or service before it becomes available to the public. Market research may be conducted by the company itself or by a third-party company that specializes in market research. Test subjects are usually compensated with product samples and/or paid a small stipend for their time.2.9 Marketing information systemsor MIS is a series of steps that include collection, analysis and presentation of information for use in making marketing decisions. is a set of procedures and methods designed to generate, analyze, disseminate, and store anticipated marketing decision information on a regular, continuous basis. An information system can be used operationally, managerially, and strategically for several aspects of marketing.

A marketing information system can be used operationally, managerially, and strategically for several aspects of marketing.We all know that no marketing activity can be carried out in isolation, know when we say it doesnt work in isolation that means there are various forces could be external or internal, controllable or uncontrollable which are working on it. Thus to know which forces are acting on it and its impact the marketer needs to gathering the data through its own resources which in terms of marketing we can say he is trying to gather the market information or form amarketing information system.

2.10 Brand

is a promise to deliver specific benefits associated with products or services to consumers. An effective brand strategy gives you a major edge in increasingly competitive markets. But what exactly does "branding" mean? Simply put, your brand is your promise to your customer. It tells them what they can expect from your products and services, and it differentiates your offering from that of your competitors. Your brand is derived from who you are, who you want to be and who people perceive you to be.

2.11 Building strong brands

occupies a distinct position in consumers mind based on relevant benefits and creates an emotional connection between businesses and consumers. A brand is be represented tangibly by branding, which allows the customer to easily identify a product using an identity which sometimes formalised in a corporate identity document. This can include the colour scheme, logo, slogans, typeface and can go into depth of how these all work together. Successful branding focuses on the company brand values which should be obvious from the promotional materials.2.12 Managing brands

is the overall coordination of a brands equities to create long term brand growth through overseeing marketing mix strategies. Brands can be very powerful influencing tools, but only once they have been established and it can take time to build up the necessary trust. When a customer has made up their mind it's often very hard to persuade them to think differently.

III. STRATEGIZING1.1 SEGMENTING, TARGETING AND POSITIONING3.1.1 Segmentation is the division of consumer markets into meaningful and distinct customer groups. Market segmentation enables companies to target different categories of consumers who perceive the full value of certain products and services differently from one another. Generally three criteria can be used to identify different market segments: 1) Homogeneity (common needs within segment)2) Distinction (unique from other groups)3) Reaction (similar response to market)

3.1.2 Segmentation base is a group of characteristics that is used to assign segment members. Segmentation base is simply the factor that is used to define the overall market up into its individual market segments. These factors usually include description of the consumers, usually relating to their lifestyle, purchasing behavior, goals, or life-stage attributes.3.2Targeting

is the process of evaluating and selecting the most viable market segment to enter. Targeting is choosing an appropriate market for a given product.Marketersof a given product need to evaluate the different market segments and decide which and how many to serve. To do this effectively, they must examine three general factors: (1) segment attractiveness (i.e., the impact of competitors); (2) segment size and growth; (3) company objectives and resources. 3.3 Positioningis the placement of a product or service offering in the minds of consumer targets. Effective product positioning requires a clear understanding of customer needs so that the right communication channels are selected and key messages will resonate with customers. Product positioning starts with identifying specific, niche market segments to target. The more specific, the better. In addition to identifying the customer based on demographic and psychographic (personality/lifestyle) attributes, marketers need to understand customer needs, especially relative to the products and services they have to offer, to clearly convey value as part of their marketing plan.3.4 Marketing Plan

is a written document that defines the operational and financial objectives of a business over a particular time, and defines how the business plans to accomplish those objectives. A marketing plan clarifies the key marketing elements of a business and maps out directions, objectives and activities for the business and its employees. It draws on the broader perspectives outlined in a firms business plan. The business plan states how a company will take a product idea and transform that into a commercially viable proposition.

IV. MANAGING4.1 PRODUCTS AND SERVICES EXPLAINED4.1.1 Levels of a product- It is when you are finalizing a product for your business or when you want to analyze a product. You have to consider these three stages/levels. The Core product is also known to as benefits and is general intangible in nature. The second is the Actual Product this talks about the combination of tangible and intangible. Basically, this is about the actual product that you will buy. Lastly is the Augmented Product this is about the additional services or benefits that enhance the ownership of the actual product, means to say that as a consumer its up to us if we will accept the additional services or benefits of the certain product that we will buy.

4.1.2 Product Classification- This is about classifying products into meaningful categories that help marketers decide which strategies and methods will help promote a businesss product or service.In short its important that we categories each products for us to have a clear classifications of each of them. This will help us marketers to really know what categories of product are in to this season or usually buy by the consumers and so on. Also in here you will know what kind of consumer that you are serving, from this you will be able to know the necessary products that you think that kind of segment will buy because product classifications help a business design and execute an effective marketing plan.

4.1.3 New Product Development- Processofdevelopinga newproductorservicefor themarket.Basically this type ofdevelopmentis considered the preliminary step in poduct or service development that involves a number of steps that must becompletedbefore the product can be introduced to the market. In short this is stages where in you consider everything that means this is important because you are introducing your product to the market. With that new product development may be done todevelopan item to compete with a particular product/service or may be done toimprovean alreadyestablishedproduct.

4.1.4 Product Portfolio

- Also called a product mix. It is the collection of all products and services offered by a company.Product portfolio means to say that youre analyzing consumer behavior to determine how to expand with new products and how to improve profitability by removing underperforming or money-losing products. A broader product portfolio offers consumers more choices and gives a company more opportunities to capture consumers with different needs and tastes. This is good because if your company offers a wide product portfolio and that consumer are loyal to you, that consumer will purchase other products that he/she might just want to purchase to you not into the other brands, means to say that you are earning a big profit if your offer to your target markets a wide product portfolio.

4.1.5 Product Life Cycle- is a model that describes the evolution of a products and profits throughout its lifetime. The stages of the product life cycle are as follows: Introduction, Growth, Maturity, and Decline.As a product moves through these stages, its pricing,promotion,packaging, anddistributionare re-evaluated and changed ifrequiredto prolong its life. In the beginning of a product's life, it may have a little to no competition in the market place until competitors start to emulate it when it shows signs of success. As the product becomes more successful, it will face increasing numbers of competitors and may lose market share. When you reach the last stage of the PLC your critical thinking must work and you must execute properly and effectively the necessary things or changes on the product.

4.2 PRICING STRATEGIES 4.2.1 Establishing prices- Price is the exchange value of a product or service in the marketplace.Upon establishing a price on a certain product you have to evaluate first all the expenses incurred such as the labor, raw materials and etc. In order for you have right prices you have to consider this formula Value is equal to benefits over price. The price is the formal expression of the value. A fair price is important in this topic. You have to evaluate all the things before you come up with a price because unfair pricing will lead your consumers to a negative mindset about the product that you offer to them.

4.2.2 Pricing Practices- are consideration such as legal requirements or bidding practices- that must be taken into account when establishing a price for a product or service. Bidding practices will give you guidelines in your pricing practices make sure you know best of your product with regards to your costing for you to determine how much bid will you offer. Although it limits your mark up it is still a good practice since it allows you to supply your product on a definite period of time. From there you will already forecast the demand, sales, and profits within that period. It practices you to be competitive with other brand.

4.2.3 Pricing Strategies

- It identifies what a product will charge for its products or services.The pricing strategy you should consider your costing analysis. Then make a survey on price of your competitors on the existing in the market. Then you will have an idea and a starting base during you costing.

4.3 SUPPLY CHAIN AND DISTRIBUTION CHANNELS

4.3.1 Marketing Channels

- is the network of parties involved in moving products from the producer to consumers or business customers.

This is an avenues used by marketers to make products available to consumers. Wholesalers, distributors, sales agents, retailers, and all other sources used in getting the product to consumers are included in the category ofmarketingchannels. Basically it is the way products and services get to theend-user, theconsumer; also known as adistribution channel.

4.3.2 Channel Strategies- It involves the decisions a manufacturer makes to effectively and efficiently move its product to the costumer. Basically it is a plan for guiding decisions about the path a product or service takes from production through delivery to the end user. According in our book this is one of the goals of the channel strategy that determine the best way of making a product available to the target market. Although it determines you dont have any guarantee yet of the products that you offer to the market. Therefore it is important that our decision and plan are effective.

4.3.3 Logistics- is the coordination of all activities related to the movement of raw materials and finished goods that occur within the boundaries of a single business or organization.This talks about the flow from the start up to distribution. It focus on the handling procedures from one place to another at the right time and a right place as scheduled.

4.3.4 Physical Distribution - The process of moving finished goods to customers through various transportation modes. It pertains to delivery of the finished product to various clients as per purchase order. It takes to consider the safety in carrying out distribution of the product. Proper handling and stocking during the transport is highly observed because this product is not yet considered sold unless it is officially delivered and received by the ordering party. It facilitates the on time movement and distribution of the product from point A to point B.

4.5 RETAILING AND WHOLESALING4.5.1 Retailing- is the activities involved in the sale of products to consumers for their personal, non-business use.Retailing means is it your personal business rules. Basically, t his is different from other types of marketing because of the components of the retail trade, such as selling finished goods in small quantities to the consumer or end user, usually from a fixed location. Retailing business are somewhat limited because theyre trying to compete to a larger chain store.

4.5.2 Retail Strategies are the decisions to be made regarding the establishment and ongoing operations of a retailer.- Retail strategy is established in order to satisfy the business objectives of the organization. It is a clear and definite plan outlined by the retailer to top the market and build a long-term relationship with the customers. Developing a retail strategy begins with an understanding of the wants and needs of the target customers. They use segmentation to select a target market and then establish a position in the market space this appealing to target customers. Next is they decide on the elements of the retail marketing mix (which consist of product, place, promotions and price). The product in this case involves decision about merchandise assortment (the breadth and depth of product lines a stores carries.), the level of service (the service offered to customers on the continuum between full and self-service) to offer, and the stores atmospherics (the layout, furnishings, and color scheme that establish the image customer have of a retailer).

4.5.3 Wholesaling is sorting, storing, and reselling of products to retailers or businesses.- Wholesaling involves selling merchandise to retailers, merchants, or to industrial, commercial and institutional users. It is one step on the supply chain, which includes various companies like suppliers, manufacturers and retailers. Retailers and other users purchase goods from wholesalers, and then sell the products at a higher price to cover costs and generate profits. Wholesaler is a firm that purchases products from manufacturers and act as a middleman brokering deals between these businesses to resell the product. There are 3 types of wholesalers: Merchant wholesalers (a broad group of wholesalers that take title to the products that are purchased from manufacturers); agents and brokers (independent businesses that may take permission of product but never take title); and manufacturers branches.

4.6 ADVERTISING AND SALES PROMOTION STRATEGIES4.6.1 Marketing communication are the messages sent from organizations to members of a target market in order to influence how they feel, and act toward a brand or marketing offering.-marketing communication is essentially a part of the marketing mix which are the 4Ps. It is the message your organization is going to convey to your market through different mediums. It is important though that the message you give in one medium should tally with the message provided in other medium. For example, you should use the same logo in on your website as the one you use in your email messages. Similarly, your television messages should convey the same message as your blogs and websites.

4.6.2 Advertising is the paid, non-personal communication of a marketing message by an identified sponsor through mass media. - Advertising is a cost-effective, creative way to communicate with groups of people, educate the audience about a product or category, and help initiate or maintain a dialogue with a target market. Advertising is everywhere, on radio, TV, newspapers, billboards, magazines and even on the side of the town buses. The global market has expanded tremendously, and manifolds. Advertising serves three main purposes: (1) To get or win new customers. (2) To increase use of products or services among existing customers. (3)To help potential customers make a choice among competing brands

4.6.3 Sales promotion is marketer-controlled communication to stimulate immediate audience response by enhancing the value of an offering for a limited time.- Sales promotion are used to achieve short-term marketing objectives by offering incentives to consumers to take immediate action. It is used to introduce new product, clear out inventories, attract traffic, and to lift sales temporarily. It is more closely associated with the marketing of products than of services. Sales promotion is a media and non-media marketing pressure applied for a predetermined, limited period of time in order to stimulate trial, increase consumer demand, or improves product availability.These are the common sales promotion techniques that a company uses: Coupons a limited-time discount to encourage consumers to try hew product or repeat purchase an existing product. Samples and trial offers consumers can try and evaluate a certain product for free or at a low price Refunds and rebates - some part of the price of a product is refunded to the customer on showing proof of purchase. Loyalty programs reward consumers for repeat purchases of a product Contest and sweepstakes offer prizes to build excitement and involve customers in a brand-related activity Premiums giveaways or free items in the products package, in the store, or by mail. Point-of-purchase displays draw consumers attention by eye catchy in-store displays.

4.7 PERSONAL SELLING AND DIRECT MARKETING STRATEGIES4.7.1 Personal selling is when a representative of a company interacts directly with a customer to inform and persuade him or her to make a purchase decision about a product or service.- It is one of the oldest and most effective forms of marketing communication. What makes personal selling effective is that it allows a sales representative or salesperson to have a one-on-one interaction with a customer or prospects. It also involves in developing customer relationship, discovering and communicating customer needs, matching the appropriate products with these needs.4.7.2 Personal selling process is a set of activities that salespeople follow in acquiring new customers.- This process allows the salesperson to identify (prospecting), research (preapproach), and contact (approach) potential customers. During the meeting with the potential customer (sales presentation), the salesperson highlights the benefits of the product and also respond to any concerns and issues (overcome objectives) raised by the prospect. After that she now ask for the order (close the sales). But it is still not over. The salesperson needs to contact the customer (follow-up) to ensure that the order was delivered as promised.

4.7.3 Sales management is the process of planning, implementing, and controlling the personal selling function.-sales management clearly communicates company objectives, strategies, and product information so the salespeople can communicate with customers. It is the discipline of maximizing the benefits a company and its customers receive from the efforts of its sales force.

4.7.4 Sales management process is a comprehensive approach used by sales managers to determine how the sales force is organized and managed and how they will hire, recruit, manage, motivate, and evaluate the performance of the individual salespeople.- Sales management process should be examined from the operational perspective, which determines how salespeople are recruited, compensated, trained, managed, motivated, and evaluated. The goal of the sales management process is to ensure that the sales force is organized to effectively and efficiently meet the sales objectives of the company

4.7.5 Direct marketing it is any communication addressed to a consumer that is designed to generate a response.- It is an interactive process that uses communication that is addressed to an individual consumer to generate an action or response from that consumer. Direct marketing is sometimes referred to as one-to-one marketing because marketers can target the communication and even personalize the massage. Types of direct marketing materials include catalogs, mailers and fliers. Direct marketing removes the "middle man" from the promotion process, as a company's message is provided directly to a potential customer. This type of marketing is typically used by companies with smaller advertising budgets, since they cannot afford to pay for advertisements on television and often do not have the brand recognition of larger firms.

V. INTEGRATING5.1 THE COMMUNICATIONS MIX5.1.1 Integrated marketing communications is the coordination of advertising, sales promotion, public relations, and personal selling to ensure that all marketing communications are consistent and relevant to the target market.- Integrated marketing communications promotes the use of multiple delivery methods as a more effective way than any single delivery method to deliver a message. It ensures that all forms of communications and messages are carefully linked together which means integrating all the promotional tools, so that they work together in harmony.

5.1.2 Communication mix Also known as a promotional mix, is the various elements companies can use to communicate with the target market, including advertising, public relations, sales promotion, and personal selling.- A marketing communications mix is a term used to describe the varied strategies used to advertise and promote a business or its product line. Considering one of the four components that make up a marketing mix, the marketing communications mix focuses on four broad classes of approaches that may be used to alert consumers to the benefits and availability of products. The five essential aspects of this type of communications mix include sales promotions, personal selling, direct marketing efforts, general advertising, and public relations.5.2.3 Media type also known as media vehicle, is a form of media used for marketing communications, including types such as broadcast, print, digital, and branded entertainment.- It is a specific channel or publication for carrying the advertising message to a target audience. Media can be classified in numerous ways. For mass communications, the major categories of media are: Broadcast includes TV and radio Print includes newspapers, magazines, and direct mail Out-of-home display advertising such as billboards, signs and posters. Digital media media such as e-mail, web advertising and websites. Branded entertainment incorporates rand messages into entertainment venues such as movies and TV shows

5.2.4 Media selection refers to the process of choosing which media types to use when, where, and for what duration in order to achieve marketing objectives.-it is a step-by-step process to select, implement, and measure advertising media. The process starts by establishing a media budget (specifies total amount a firm will spend on all types of advertising media) and media objectives (is a clear, unambiguous statement as to what media selection and implementation will achieve). Second is to develop customer media profile. Next is to create the media plan. After that, buy and place the media. And lastly, evaluate the media plans performance.

5.2.5 Media optimization is the adjustment of media plans to maximize their performance. - It is the process of adjusting media plans to improve their performance by reviewing the media audit reports (measures how well each selected media vehicle performs in terms of its estimated audience delivery and cost) and relocate media weights away from weak properties and toward strong ones.

5.2 THE MARKETING MIX 5.2.1 Marketing mix is a group of marketing variables that a business controls with the intent of implementing a marketing strategy directed at a specific target market.- Marketing mix is referred as the 4Ps which is product, place, price, and promotions. It is a general phrase used to describe the different kinds of choices organizations have to make in the whole process of bringing a product or service to market. Businesses must be sure that they are putting the right product in the right place, at the right price, at the right time.

5.2.2 Marketing mix strategy is the logic that guides the selection of a particular marketing mix to achieve marketing objectives.- Certain marketing mixes are more desirable than others for some of the following reasons: Ability to achieve business and marketing objectives Time available to fulfill objectives Resources, human and financial, available to fulfill objectives. Influence of market factors, such as competition and consumer interest Consistency with business mission and vision Level of risk and exposure to businessA change of business or marketing objectives is a common reason to reconsider a marketing mix strategy. When the market changed, significant marketing mix decisions needed to be made related to that vehicle. A variety of changes could occur that would require a re-evaluation of marketing mix strategies: Competitors could enter or leave the market or reposition themselves New products or services could be offered in the market. The market could grow or shrink Target consumers could change their attitude New trends could emerge Technology could evolve or change the cost structure for products or services. New distribution channel could emerge or evolve

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