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Top Express OperationWelcome! This is a Microsoft Word Form, and can be edited on screen. It is a protected document that will only allow you to complete the fields or boxes, highlighted with the grey boxes. You can type as much as you like in answer to each question, but please observe the word limit. For further information, please see the guidance notes and other documents which are linked below.When you have finished, click Save As..., give the file your own name, and send it to us by e-mail. Please do not send a pdf version of the file - in order to process your entry we require this Word document.
Word Limit You should not exceed a limit of 2,000 words in the amount you write, including all the fields you complete on this form: entries that exceed the limit will automatically lose 10% of their total marks and entries with serious overruns may be disqualified.
Word Counter
Total is now 0 < FIRST highlight this number and press F9 †
Starting word count 1206Number of words you have written
-1206
< THEN highlight this number and press F9 †
† In some versions of Word, you must highlight the number, right click and select Update field. The third row in the table below shows the number of words you have written, and this is the figure that must not exceed 2,000.Category criteria, guidance notes and conditions of entry
You can find various documents on our website www.ukcoachawards.co.uk linked below including:
Criteria for this category Guidance notes for completing entry forms Conditions of Entry
Thank you for your interest in the UK Coach Awards, and good luck in the competition!
Where and how to send your entry E-mail this form with your supporting information to [email protected] Please send the Word file, do NOT send a pdf. For sending large files, we recommend putting them into one folder, zipping it, and
sending the zipped folder using a file transfer service such as wetransfer.com, mailbigfile.com, or pcloudtransfer.com.
Deadline: Friday 24th January 2020UK Coach Awards Limited is a company registered in England & Wales, No. 06814616. Registered office: 11 Gisburn Road, Bolton by Bowland, Clitheroe BB7 4NP.
Top Express OperationPlease enter the brand name or service number of your operation.
1 | Details of NomineeUse this section to give us contact details for the organisation being nominated if this is a single organisation, or the ‘lead’ organisation in a joint or partnership entry.
Company/Organisation
Address
Postcode: Contact Information: Administrative Matters
Name
Phone
Mobile
Contact Information: Press & PR (if different)
Name
Phone
Mobile
Are you nominating your own organisation?Yes No [Please click on one of the boxes]
If yes, please leave the fields below blank and go straight to section 2
If no, please enter your own details in the box below.
Contact Information: person submitting this nomination (if different from above)
Name
Phone
2
Mobile
2 | Summary of EntryPlease give a summary of the entry in no more than 200 words.
Summary 5 marksPlease include the important points that will make this entry stand out from others we may receive. This summary may be used in publicity relating to your entry without further reference to you.
3 | Key Performance IndicatorsIn order to assist the judges, please ensure that you answer the following questions as fully as possible. Nominees who fail to do so will lose marks. This information will be treated as confidential and not published outside the judging panel for this category.Commercial Performance (10 marks) Last Calendar Year Previous Calendar
Year
% change in passenger revenue*
% change in passenger journeys* Operating Performance (10 marks) Last Calendar Year Previous Calendar
Year
Lost mileage (as % of scheduled)
Punctuality (% of journeys on time)†
Pass rate for PSV Annual Tests No of warnings or prohibitions received
Staff Performance (10 marks) Last Calendar Year Previous Calendar Year
Staff employed
Staff sickness rate
Staff turnover
† - Proportion of journeys measured, either by supervisors, mystery shopping or ETM analysis. If punctuality is not monitored, please say “NONE”.* - figures should be inclusive of concessionary fares passengers and reimbursement from local authorities (if any).
4 | Descriptive TextStart typing your text beneath each of the paragraph headings shown below.
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Customer Relations 20 marksPlease tell us about how you manage your customer relations, including use of social media, the internet and other means of communicating with them. Complaint procedures and refund policies should also be briefly described.
Management of Stakeholder Relations and Partnerships 20 marks
Describe your inter-action with the local transport authorities, highway authorities, LEPs and planning bodies on matters concerning your service. Describe your approach to other stakeholders such as consumer representatives, local politicians and business organisations such as chambers of commerce or trade.
Market Growth and Development 20 marksTell us about your work to develop your operation and to boost demand, including your marketing strategy. You should describe any customer research you have done and tell us briefly about the results and how they influenced your approach to service improvement, marketing and promotion.
Employee Relations and Training 20 marksTell us about your overall policies on employee relations and staff training, and focus specifically on any special or extra activity that you have undertaken for this particular operation. The judges will be looking for additional effort and creative thinking rather than just compliance with the minimum.
Health, Safety and Risk Management 20 marksDescribe your overall approach to risk management and risk assessment in all your activities, with a specific focus on this particular operation. Again, the judges will be looking for additional effort and creative thinking rather than just compliance with the minimum.
Environmental and CSR Policies 20 marksTell us about how you go about reducing the environmental impact of your operation and describe your approach to Corporate Social Responsibility, including policies on such matters youth employment and training, engagement of and apprentices, community involvement, charitable activity and membership of and involvement with industry bodies.
Policies on Diversity and Accessibility 20 marksDescribe any policies for different customer groups recognising diversity or disability. Tell us about the work you do to make this particular operation more accessible to people with different disabilities.
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Serious Complaints and Enforcement Action Marks at Judges’ Discretion
Tell us about any investigations or actions being undertaken by the Traffic Commissioners or VOSA.
Star Quality 10 marksPlease try to summarise in one or two sentences why you think your express operation is the best in the country and should win this award.
5 | Additional MaterialPlease support your entry with additional material relevant to the award criteria, such as:
Visuals and publicity material Financial analysis Performance assessments.
List any items that you are sending here, so that we can make sure they’ve arrived.
6 | PhotographsPlease list the photographs you are enclosing. You must send at least 2 (see Guidance Notes).
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