Top 5 Strategies Every Siebel® Customer Must Consider

November 14, 2013

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Featured Speaker

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Speakers

J. Bruce Daley VP & Principal Analyst Constellation Research

Hari Candadai VP, Product Strategy Rimini Street, Inc.

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Legal Disclaimer

This webinar is developed and presented by Rimini Street, Inc. (“Rimini Street”) and is not sponsored by, endorsed by, or affiliated with Oracle Corporation or any other party. Except as noted herein or required by law, the contents of the webinar and any documents associated with it are subject to the intellectual property rights of Rimini Street. This webinar and the documents associated with it may also contain proprietary or confidential information intended for disclosure only to the intended recipient, and accordingly the webinar contents and any documents associated with it shall not be reproduced, posted, adapted or redistributed directly or indirectly, in whole or in part, in any medium without the express written consent of Rimini Street. The information in this webinar is provided “as is.” Except as otherwise expressly provided in writing by Rimini Street, Rimini Street assumes no liability whatsoever and disclaims any express, implied or statutory warranty relating to the information presented or to Rimini Street’s services, products, or inventions, including, without limitation, the implied warranty of merchantability, fitness for a particular purpose, or non-infringement. In no event shall Rimini Street be liable for any direct, indirect, consequential, punitive, special, or incidental damages (including, without limitation, damages for loss of profits, business interruption, or loss of information) arising out of the use or inability to use the information. Rimini Street makes no representations or warranties with respect to the accuracy or completeness of the contents of the information presented, and reserves the right to make changes to the information, services, products, or inventions contained herein at any time, without notice.

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Introductions

Agenda

Where do you Stand with Siebel?

Questions and Answers

Rimini Street Overview

Implications of the 5 Siebel Strategies

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Independent Support Value - Quick Recap

• Rimini Street support replaces your software vendor annual support

• Best value in enterprise software support • Award-winning client service and responsiveness • 50 percent savings on annual support fees • Avoid costly, required upgrades • Premium support program with additional support features included

at no extra cost

• 9 product lines • Siebel, JD Edwards, PeopleSoft, Oracle E-Business Suite, Oracle

Retail, Oracle Database, Hyperion, SAP and BusinessObjects.

• Global service offering • Contracted support in more than 70 countries across four

continents • Tax, legal, and regulatory capability nearly 200 countries

• Independent support industry leader

“The leading provider for third-party maintenance services is Rimini Street.”

Paul Hamerman, VP, Forrester Research “Application Upgrades: How To Make Upgrade Decisions When Business Value Proves Elusive”, June 25, 2010

We believe every enterprise software customer should have a choice of annual support providers

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Sample of Rimini Street Clients – October 2013 Fortune 500 and Global 100

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Polling 1

Which of the following Siebel products does your organization use? (Select all that apply)

• CRM 6.x • CRM 7.x • CRM 8.0 • CRM 8.1 • CRM 8.2 • None of the above

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential © 2010 - 2012 Constellation Research, Inc. All rights reserved. www.ConstellationRG.com

San Francisco | Andalucia | Belfast | Boston | Chicago | Colorado Springs | Cupertino | Denver | Irvine | London | Madrid New York | NOVA |Pune | Sacramento | Santa Monica | Sedona | Sydney | Tokyo | Toronto | Washington, D.C.

TM

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential

TM

Where Do You Stand With Siebel? The State of Siebel in 2013 and Five Strategies to Move Forward

November 14, 2013

J. Bruce Daley VP & Principal Analyst Constellation Research

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential

Siebel Technology is 20 Years Old

World Wide Web 500 pages

World Wide Web 4.09 billion pages

Iron Man 3

Bruno Mars

NCIS

Jurassic Park

Janet Jackson

Cheers

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential

Signs of Robustness

11

Large installed base

Oracle supports as do third parties

Annual Oracle enhancement release

Annual Oracle bug fix release

Oracle financially stable

Training from Oracle and third parties

Consulting services available from Oracle and third parties

Every necessary service is available

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential

Signs of Maturity

12

Installed base shrinking

Not all customers keeping current

On premise distribution model out of fashion

Dated look and feel

People with Siebel experience leaving field

Fewer and fewer people being trained

Consultants moving to other practices

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential

Oracle’s Plans

13

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential

Who is Confusing the Market?

14

Short term traders Competitors Oracle sending mixed messages

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Five Strategies

Move Forward

•Keep current • Limit

customizations • Integrate •Advocate with

Oracle

Move Away

•Convert to cloud • Stay on current

release • Plan for a long

conversion

Restart

•Evaluate •Clean data •Choose a new

strategy when finished

Innovate Around the Edges

•Bring in third parties to extent application life

•Make sure of version

Stand Pat

• Stay on current version

•Customize extensively or not at all

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential 16

How to Determine The Best Strategy

• Read Constellation Research’s “The State of Siebel 2013” Report • Download it at : http://www.riministreet.com/stateofsiebel

• Participate in the Constellation Survey • https://www.surveymonkey.com/s/2013SiebelSurvey

• Study the Oracle Road Map for Siebel • November 21, 2013 at 8:30 AM PST - Get Social with Siebel Webinar

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential 17

Thank you

J. Bruce Daley 303-949-5056

Bruce@ConstellationR.com

Twitter: @brucedaley

http://www.SiebelObserver.com

http://www.ConstellationR.com

© 2010 - 2013 Constellation Research, Inc. All rights reserved. Client Confidential © 2010 - 2012 Constellation Research, Inc. All rights reserved. www.ConstellationRG.com

San Francisco | Andalucia | Belfast | Boston | Chicago | Colorado Springs | Cupertino | Denver | Irvine | London | Madrid New York | NOVA |Pune | Sacramento | Santa Monica | Sedona | Sydney | Tokyo | Toronto | Washington, D.C.

TM

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Polling 2

Which of the 5 strategies for Siebel are you planning to implement? (Select all that apply)

1. Move Forward 2. Move Away 3. Restart 4. Innovate Around the Edges 5. Stand Pat 6. Not Sure

Implications of the 5 Siebel Strategies

Hari Candadai VP, Product Strategy Rimini Street, Inc.

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Implications of the 5 Siebel Strategies

Stay with Oracle and keep paying maintenance

Convert to cloud and

reduce costs during

transition

Pay for innovation with maintenance

savings

Leverage support and reduce costs until a new strategy is

chosen

Support customizations

and reduce costs while evaluating

Independent Support • Slash maintenance costs by 50% • Support for customizations • Innovate around the edges

• Funding for innovation • Upgrade from archives • Expand geographies • Bridge support

• Continued costs • No

customization support

• Keep current • Limit

customizations • Integrate • Advocate with

Oracle

• Convert to

cloud • Stay on

current release • Plan for a long

conversion

• Bring in third parties to extend application life

• Make sure of version

• Evaluate • Clean data • Choose a new

strategy when finished

• Stay on

current version • Customize

extensively or not at all

Move Forward

Move Away

Restart

Innovate

Stand Pat

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Siebel Support Timelines

• Customers on Siebel 7.x aren’t receiving any new functionality. • Siebel Innovation Packs contain OFM technology upgrades and not much new

functionality coming in future.* • 75% of Siebel customers expect to use until 2023+**

“Collaborate 2013, Oracle Corporation, Copyright @ 2013 ** “Siebel Observer and Siebel Essentials Release Survey Results on Future of Oracle Siebel”’ PRWEB, June 11th, 2013

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2013 Siebel Key Release Highlights 8.1.1.x/8.2.2.x: • Security Enhancements • Enhanced BI Publisher Reporting • Open UI Framework • Connected Mobile Solutions • High Availability • Advanced Scheduling and

Dispatching

What Oracle is Adding

* “Announced at Oracle Open World 2012, Oracle Corporation, Copyright @ 2012

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Upgrading is Not Right for Everyone

• The Siebel roadmap is paved with Oracle technology • Oracle Fusion Middleware and Oracle Engineered Systems = LOCKIN* • Time between Siebel releases increasing to allow technology

replacement.** • CRM 8.1.x – November 2008 (9 Months) • CRM 8.2.x – November 2011 (36 Months) • CRM 8.3.x – 2015? (48 Months?)

* “Why Oracle Fusion Middleware is the Best Middleware for Siebel Applications”, Oracle Corporation White Paper, April 2010 ** “Oracle Lifetime Support Policy”, Oracle Corporation, Copyright @ 2013

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Perception versus Reality

Perception: • New features and functions and enhancements • Improved user experience Reality: • Enhancements are nice to haves with no meaningful ROI • Improved user experience requires adoption of Oracle Fusion

Middleware components • Significant endeavor to implement

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Adopt Fundamentally Different Support Philosophy

Rimini Street is passionate about providing clients the most responsive and effective enterprise software support in the industry delivered through direct personal relationships with highly experienced expert engineers.

• Engineers Assigned Directly to Each Client – Every client is assigned a Primary Support Engineer (PSE) with an average of 15 years of real-world experience

• 30-Minute Guaranteed Response – With average engineer to client response time of 3 ½ minutes

• Every Issue is Important – Our PSEs immediately begin working your issue without requiring clients to justify first

• Relevant Service – We offer additional support including support for customizations at no additional charge

• Engineer Compensation Based on Client Success – Compensation based on client satisfaction and retention

IT Vendor of the Year

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MEAP’s • Do not require upgrades • Support current releases • Avoid expensive dead

ends • Allow future flexibility

Innovate Around Edges with Mobile Enterprise Application Platforms

Siebel CRM

Flexible

Open Source

iPad, iPhone

Android, BB

Pre- Built

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Rimini Street Siebel Clients

• Signed over 75 clients to date • Rimini Street Siebel clients represent nearly every industry

sector • Siebel clients range in size from small organizations to global

organizations with more than 500,000 employees operating in 200 countries and territories

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Our Recommendation: Take Back Control. Get off the CRM Treadmill

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Questions and Answers

J. Bruce Daley VP & Principal Analyst Constellation Research

Please submit your questions in the chat box now!

Hari Candadai VP, Product Strategy Rimini Street, Inc.

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Webinar slides To request a copy of today’s webinar slides, email clientservices@riministreet.com Webinar playback The recorded version of this webinar will be available shortly after this broadcast and you will receive an email with the playback instructions. Participate in the Constellation Survey and get a copy of the report https://www.surveymonkey.com/s/2013SiebelSurvey We will email you the following resources after the webinar: • Constellation Research Report: “The State of Siebel in the 2013 Market” • Rimini Street White paper: “ Understand Your Upgrade and Annual Support Options.”

For more information or the latest analyst report, contact Rimini Street at:

www.riministreet.com Tel: 888 870-9692 Intl: +1 702 839-9671

Thank you