Are we having fun yet?Organizational issues that impact performance

Is Your Organization Fun?Exercise 1: Functional –vs- Dysfunctional

The Advantage of Being a Financial Professional

Emotional Intelligence (EQ)

The Four Question MatrixExercise 2: The New Team Member

Reflections

Today’s Presentation

► Audit?► Accounting? ► Budget?► Contracts/Purchasing?

► Finance? ► HR?► IT?► Operations?

Quick show of hands…

Throughout today’s presentation we will be interested in yourperspectives about how these concepts apply to you as a fiduciary, auditor or financial manager.

Today’s PresentationHOW DOES IT APPLY TO ME?

Today’s PresentationIS YOUR ORGANIZATION FUN?

How many of you have fun at work?

What makes an organization fun?

Is “fun” a legitimate corporate and/or organizational value?

Fun as a ValueSOUTHWEST AIRLINES

Warrior SpiritWork Hard; Desire to the best; Be courageous; Display a sense of urgency; Persevere; Innovate

Servant’s HeartFollow the Golden Rule; Adhere to the basic principles; Treat others with respect; Put others first; Be egalitarian; Demonstrate proactive customer service; Embrace the SWA Family

Fun-LUVing AttitudeHAVE FUN; Don’t take yourself too seriously; Maintain perspective (balance); Celebrate successes; Enjoy your work; Be a passionate team player

Fun as a ValueZAPPOS.com

» Deliver WOW through service» Embrace and drive change» Create fun and a little weirdness» Be adventurous, creative, and open-minded» Pursue growth and learning» Build open and honest relationships with communication» Build a positive team and family spirit» Do more with less» Be passionate and determined» Be humble

The Fun OrganizationHOW DO WE GET THERE?

Positive morale and fun are the by-products of a functional, collaborative and positive culture.

Effective organizations are almost always maintained by people

who enjoy what they do.

Exercise 1ORGANIZATIONAL HEALTH

► Here are some aspects of organizational health: » Fun» Morale» Teamwork

» Communication» Ethics» Professional Development

► We are going to divide the room into groups and think about two questions:

1. What is working well in your organization? (i.e. what’s functional?)2. What is a challenge in your organization? (i.e. what’s dysfunctional?)

► Facilitated conversation

Please be creative, insightful and generally awesome!

Finance and OperationsWHERE THE COOL KIDS ARE

The coolest thing about being in finance…►You get the privilege of working

across — and understanding — every part of your organization.

►Your job is to engage with a variety of people and make sure they have the resources they need and protect them from risk!

A Unique PerspectiveYOU CAN’T BEAT THE VIEW FROM HERE

We see, hear, observe and inherently learn about all parts of an organization.And when we are at our best…then we recommend ways to make it better!

(And share best practices we see across teams).

A Unique PerspectiveHOW TO MAKE THE MOST OF IT

Do we always make the most of the inherent advantages that allow us to project influence across an organization?

» Getting to the point where you enjoy what you do (the “fun” part) and are effective at what you do relies on competence

» We enjoy activities at which we are competent

» Competence in auditing comes from knowledge, experience and continued study …and occasionally a great CPE session

BEING THE BEST WE CAN BE

But That’s Not All…KNOWING IS HALF THE BATTLE

Our financial competence is only half the battle.

Discerning the difference between functional and dysfunctional organizations requires more than methodology and technical expertise ….

It also requires an understanding of Emotional Intelligence, both individual and collective.

Emotional Intelligence (EQ)DEVELOPING YOUR DEEPER SKILLS

An individual’s ability to recognize, understand, and harness his or her own feelings and the feelings of others.

What is Emotional Intelligence?

Emotional Intelligence (EQ)KEY ASPECTS

Self-Awareness

Self-RegulationMotivation

Social Skills Social Awareness

plus…

…understanding the gaps in your own emotional intelligence.

Emotional Intelligence (EQ)UNDERSTANDING ORGANIZATIONAL EQ

How do you determine the EQ of an organization?

►How do people treat each other?

» Are they socially aware? » Self-regulated? » Collaborative? » Unselfish?

►Do you have a motivated organization?

►How does this impact your work?

EQ in ActionADDING TO YOUR MANAGEMENT TOOLKIT

Beyond any particular division or function, as you observe your organization, you are also learning the characteristics of sub-groupswithin the organization.

The combination of those sub-groups makes up the culture of an organization.

You can use EQ to enhance your understanding of the organization and enhance your own skills.

BUT…HOW?

The Four Question MatrixLEVERAGING EQ TO UNDERSTAND RISK

DO I KNOW WHAT MY JOB

IS?

DO I KNOW HOW I’M

DOING AT MY JOB?

DO I LIKE WHAT I DO?

DO I LIKE THE PEOPLE I WORK

WITH?

HOW MANY ‘YES’

ANSWERS DO YOUR

EMPLOYEES HAVE?

The Four Question MatrixLEVERAGING EQ TO UNDERSTAND RISK

HOW MANY ‘YES’

ANSWERS DO YOUR

EMPLOYEES HAVE?

Across divisions, departments and functions through an organization, the answers to these questions are observable criteria.

AND…each “no” answer increases risk.

Exercise 2INTERPERSONAL RELATIONSHIPS

►How would you describe the contractor’s emotional intelligence?

►What would be your approach in your interactions with the contractor?

Scenario: A new contractor joined your team a few weeks ago. You are very impressed with her strong work ethic and conscientiousness. She seems to be relentless about taking on more work as tasks are completed. However, she takes little time to chat with teammates or bond with them on a social level, and in fact some peers feel she is rude and abrupt.

ReflectionsWHAT ARE THE KEY TAKEAWAYS?

► Think of the individuals you work with: what is their emotional intelligence profile?

►What EQ traits do you look for when recruiting and hiring members of your team?

►What are the gaps in your own EQ? How can you improve them?

►How does EQ make you a more effective professional?

have fun.

Thanks for joining us! And remember…

Alyssa Martin, CPANational Strategy Leader, Large Market and Public Entitiesalyssa.martin@weaver.com

Adam JonesState Government Leader and Advisory Consultantadam.jones@weaver.com