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ANNUAL REPORT BETTER BANKING FOR YOU, YOUR FAMILY AND FRIENDS.

To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

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Page 1: To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

A N N U A L R E P O R T

BETTER BANKING FOR YOU, YOUR FAMILY AND FRIENDS.NOT JUST BETTER BANKING, BUT A BETTER EXPERIENCE.

To provide the best service imaginable to our Members.

OUR MISSION

Left to right: Greg Marcella, Maria Obeid, Darin Guggenheimer, Melik Yanikian, Eric Foster. Not pictured: Michelle Griffin.

Executive Management

It’s who we are.At Burbank City, you’ll find the

products and services of a bank, but

with consistently better rates, low or no

fees, and superior member service.

Your best interests come fi rst. We offer auto loans, credit cards,

home loans and lines of credit, with

great rates, flexible terms and honest

service to save you money.

For people, not profi t.Our services don’t come with

outrageous fees and complicated

rules. We prefer to give our profits

back to Members in the form of higher

savings rates, lower loan rates and

loads of free perks.

Know Better Banking™It’s not just our tagline. It’s our promise

to provide you and over 19,000

Members personal banking that’s

easy, accessible and safe. BurbankCity.org | (818) 846-1710 or (800) 622-3328

Magnolia Branch1800 West Magnolia BoulevardBurbank, California 91506

Cabrini Branch9795 Cabrini Drive, Suite 203Burbank, California 91504

Page 2: To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

A N N U A L R E P O R T

BETTER BANKING FOR YOU, YOUR FAMILY AND FRIENDS.NOT JUST BETTER BANKING, BUT A BETTER EXPERIENCE.

To provide the best service imaginable to our Members.

OUR MISSION

Left to right: Greg Marcella, Maria Obeid, Darin Guggenheimer, Melik Yanikian, Eric Foster. Not pictured: Michelle Griffin.

Executive Management

It’s who we are.At Burbank City, you’ll find the

products and services of a bank, but

with consistently better rates, low or no

fees, and superior member service.

Your best interests come fi rst. We offer auto loans, credit cards,

home loans and lines of credit, with

great rates, flexible terms and honest

service to save you money.

For people, not profi t.Our services don’t come with

outrageous fees and complicated

rules. We prefer to give our profits

back to Members in the form of higher

savings rates, lower loan rates and

loads of free perks.

Know Better Banking™It’s not just our tagline. It’s our promise

to provide you and over 19,000

Members personal banking that’s

easy, accessible and safe. BurbankCity.org | (818) 846-1710 or (800) 622-3328

Magnolia Branch1800 West Magnolia BoulevardBurbank, California 91506

Cabrini Branch9795 Cabrini Drive, Suite 203Burbank, California 91504

Page 3: To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

Burbank City FCU Ends 2017 On A Roll. Building on the progress made in 2016, Burbank City Federal Credit Union once again experienced positive growth throughout 2017. For that, we’d like to thank the loyal Members who bank with us for the continuing success of this Credit Union.

Whether you’re a depositor who is looking for safety and easy access to your life’s savings, a parent wanting to finance your teenager’s new car, or a growing family taking that big step of buying your very first home, Burbank City is dedicated and ready to help.

Our Members tell us that they expect and deserve top-notch, knowledgeable service. We agree. So much so that our ongoing mission is to continually refine our existing financial services, keep our staff trained and knowledgeable on the latest economic news and trends, and offer new products which contribute to creating a better banking experience.

In an effort to expand our commitment to providing accessible home mortgage products, the Credit Union made a strategic decision to rename Burbank City Mortgage Services as Fit Mortgage so that every borrower looking to finance a home would know that they can get one without the requirement of Membership.

Fit Mortgage, a wholly owned subsidiary of the Credit Union, is committed to providing expert home loan financing options to all with the same friendly service that our Credit Union is known for.

As the name implies, Fit Mortgage offers loans which are designed to meet the needs of each individual borrower. We do it with exceptional service, as well as reduced fees and costs (no gimmicks or false enticements). Fit Mortgage is available to all Californians looking to purchase or refinance the home of their dreams. Please tell your family, friends and co-workers about this great opportunity.

When it comes to technological achievements, your Credit Union looks to put the best tools in the hands of

our Membership. We don’t necessarily go live at first sight, but we bring the products to you when we feel the Membership as a whole will benefit from a new service. We have expanded our credit and debit card services by adding instant-issue chip cards in our lobby. New Members can now come in, open their account and walk out with a complete set of debit and credit chip cards in a short time, on most days. Instant issue also allows Members to replace their lost or damaged cards in just minutes, rather than days.

In order to bring you additional services we began laying the groundwork in 2017 to provide mobile wallet services (Google Pay, Apple Pay, etc.), voice banking, extended call center hours, and more.

As a community partner and direct benefactor of being situated in an area with prominent organizations and associations, we proudly support many civic groups. A partial list includes: Family Promise of the Verdugos, Burbank Temporary Aid Center, Burbank-Magnolia Park Optimist Club, Supporters of Senior Services, Burbank Unified School District, Burbank Coordinating Council, Burbank Sunrise Kiwanis, Leadership Burbank, Family Service Agency, Burbank Educational Foundation, and the BUSD National Academy Foundation.

When it comes to better banking your Credit Union remains one of the best options for individuals and families in Southern California to gain access to the financial system. Thank you for making 2017 another year of progress, thank you for your Membership, and thank you for allowing us to share the successes of your Credit Union.

Joe Tersigni, Board of Directors Chair

Darin Guggenheimer, President/CEO

CHAIR & PRESIDENT/CEO REPORT

FINANCIAL STATEMENT

AssetsAudited

December 31, 2017

AuditedDecember 31,

2016Change

Loans 187,974,450 188,158,603 (184,153)

Investments 108,418,368 96,940,615 11,477,753

Other Assets 27,663,929 27,161,209 502,720

TOTAL ASSETS 324,056,747 312,260,427 11,796,320

Liabilities

Notes Payable - - -

Other Liabilities 2,234,036 2,046,920 187,116

Member Deposits 296,189,515 285,597,459 10,592,056

Reserves & Retained Earnings 25,633,196 24,616,048 1,017,148

TOTAL LIABILITIES & EQUITY 324,056,747 312,260,427 11,796,320

Income & Expenses

Gross Income 13,581,591 12,747,964 833,627

Expenses (9,962,007) (9,796,264) (165,743)

Provision for Loan Loss (1,447,691) (1,325,000) (122,691)

Dividends to Members (1,154,706) (872,429) (282,277)

Interest on Borrowed Funds (39) - (39)

NET TO RESERVES & RETAINED EARNINGS

1,017,148 754,271 262,877

Members 19,405 19,068 337

In accordance with the Federal Credit Union Act, the Supervisory Committee is appointed by your Board of Directors and is given the responsibility of determining that the operations of the Credit Union are carried out in accordance with the Act and the regulations of the National Credit Union Administration.

We are assigned the responsibility of determining that your Credit Union is operating in a safe and prudent manner, and in the best interest of the Membership. To fulfill our responsibilities, we engaged the services of Nearman, Maynard, Vallez CPAs to conduct the annual audit of the Credit Union.

We are pleased to report that Burbank City Federal Credit Union continues to maintain the adequate levels of financial safety and soundness while continuing to provide quality member service.

As your Supervisory Committee Chair, I would like to thank Committee members Julianne Venturo, Justin Robertson, Brenda Castaneda and Paula Ohan for their commitment and outstanding service.

I speak on behalf of all Committee members when I say that we are proud to volunteer our time and serve the Members of Burbank City Federal Credit Union.

SUPERVISORY COMMIT TEE REPORT

Darrin Borders, Supervisory Committee Chair

TREASURER’S REPORT

Below is the condensed 2017 financial report of Burbank City Federal Credit Union.

Some of the key points of our financial statement include the increase in total assets for 2017 of $11.8 million, a 3.8% improvement over 2016. Throughout 2017 we funded $58.9 million in new loans for Members. Membership deposits increased at a rate of 3.7%, or $10.6 million over 2016. And our Membership increased by 1.8% over our 2016 Membership.

John Ostly, Treasurer

DEPARTMENTS

Left to right: Justin Robertson, Julianne Venturo, Brenda Castaneda, Darrin Borders, Paula Ohan.

Left to right: William Smith, Peggy Peters, John Ostly, Kim Freed, Joseph Tersigni, Laura Brownell, Jess Talamantes.

Left to right: Destiny Bowie, Marvin Davis, Pat Thomas, Wendy DeLeon. Not Pictured: Antwan Beaugard, Kathy Bremmer, Polyna Berlin, Larry Koch, Dee Smith.

Board of Directors Supervisory Committee Committee of CU Volunteers

Left to right: Carlos Aispuro, Karla Angel, Joseph Rodriguez, Norma Lopez, Robert Lopez, Cristy Calove, Gabriel Rivas, Yvonne Anderson.

Loan Servicing

Left to right: Tammy Romero, Cheri Powell, Giovanna de Giorgio.

Administration

Left to right: Hope Greeson, Jazmin Pelaez, Crystal Perryman, Stephen Flores, Whitney Gallow, Linda Lewis, Aracely Lupercio. Not pictured: Despina Perera.

Call Center

Left to right: Jaklin Aghakian, Karissa Corona, Mylene Lansang, Juanita Reyes, Tania Nashick, Anna Escobar. Not pictured: Wendy Ortiz.

Left to right: Kevin Foy, Doug Jackman, Edwin Magana. Not pictured: Eric Yang.

Left to right: Yesika Vasquez, Lynda Yeager, Katie Foy, Laurie Krattiger.

Finance Information Technology Lending

Left to right: Joanna Tomlinson, Dana Ohm.

Marketing

Left to right: Leigh Anne Pineda, Stephanie Flores, Lauren Salinas, Monica Hernandez, Liz Orozco, Christopher Bayona, Melanie Luz, Kelly Kingman, Paul Stewart, Brianna Avelar, Krystal Avila.

Sales & Service

Left to right: Myriam Villela, Mercedes Espinosa, Lupe Carrillo, Cielo Andrade.

Support Services

Left to right: Sharon Wilson, Lisa Donaldson. Not pictured: Dori Gregory, Jason Makohon.

Fit Mortgage

Page 4: To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

Burbank City FCU Ends 2017 On A Roll. Building on the progress made in 2016, Burbank City Federal Credit Union once again experienced positive growth throughout 2017. For that, we’d like to thank the loyal Members who bank with us for the continuing success of this Credit Union.

Whether you’re a depositor who is looking for safety and easy access to your life’s savings, a parent wanting to finance your teenager’s new car, or a growing family taking that big step of buying your very first home, Burbank City is dedicated and ready to help.

Our Members tell us that they expect and deserve top-notch, knowledgeable service. We agree. So much so that our ongoing mission is to continually refine our existing financial services, keep our staff trained and knowledgeable on the latest economic news and trends, and offer new products which contribute to creating a better banking experience.

In an effort to expand our commitment to providing accessible home mortgage products, the Credit Union made a strategic decision to rename Burbank City Mortgage Services as Fit Mortgage so that every borrower looking to finance a home would know that they can get one without the requirement of Membership.

Fit Mortgage, a wholly owned subsidiary of the Credit Union, is committed to providing expert home loan financing options to all with the same friendly service that our Credit Union is known for.

As the name implies, Fit Mortgage offers loans which are designed to meet the needs of each individual borrower. We do it with exceptional service, as well as reduced fees and costs (no gimmicks or false enticements). Fit Mortgage is available to all Californians looking to purchase or refinance the home of their dreams. Please tell your family, friends and co-workers about this great opportunity.

When it comes to technological achievements, your Credit Union looks to put the best tools in the hands of

our Membership. We don’t necessarily go live at first sight, but we bring the products to you when we feel the Membership as a whole will benefit from a new service. We have expanded our credit and debit card services by adding instant-issue chip cards in our lobby. New Members can now come in, open their account and walk out with a complete set of debit and credit chip cards in a short time, on most days. Instant issue also allows Members to replace their lost or damaged cards in just minutes, rather than days.

In order to bring you additional services we began laying the groundwork in 2017 to provide mobile wallet services (Google Pay, Apple Pay, etc.), voice banking, extended call center hours, and more.

As a community partner and direct benefactor of being situated in an area with prominent organizations and associations, we proudly support many civic groups. A partial list includes: Family Promise of the Verdugos, Burbank Temporary Aid Center, Burbank-Magnolia Park Optimist Club, Supporters of Senior Services, Burbank Unified School District, Burbank Coordinating Council, Burbank Sunrise Kiwanis, Leadership Burbank, Family Service Agency, Burbank Educational Foundation, and the BUSD National Academy Foundation.

When it comes to better banking your Credit Union remains one of the best options for individuals and families in Southern California to gain access to the financial system. Thank you for making 2017 another year of progress, thank you for your Membership, and thank you for allowing us to share the successes of your Credit Union.

Joe Tersigni, Board of Directors Chair

Darin Guggenheimer, President/CEO

CHAIR & PRESIDENT/CEO REPORT

FINANCIAL STATEMENT

AssetsAudited

December 31, 2017

AuditedDecember 31,

2016Change

Loans 187,974,450 188,158,603 (184,153)

Investments 108,418,368 96,940,615 11,477,753

Other Assets 27,663,929 27,161,209 502,720

TOTAL ASSETS 324,056,747 312,260,427 11,796,320

Liabilities

Notes Payable - - -

Other Liabilities 2,234,036 2,046,920 187,116

Member Deposits 296,189,515 285,597,459 10,592,056

Reserves & Retained Earnings 25,633,196 24,616,048 1,017,148

TOTAL LIABILITIES & EQUITY 324,056,747 312,260,427 11,796,320

Income & Expenses

Gross Income 13,581,591 12,747,964 833,627

Expenses (9,962,007) (9,796,264) (165,743)

Provision for Loan Loss (1,447,691) (1,325,000) (122,691)

Dividends to Members (1,154,706) (872,429) (282,277)

Interest on Borrowed Funds (39) - (39)

NET TO RESERVES & RETAINED EARNINGS

1,017,148 754,271 262,877

Members 19,405 19,068 337

In accordance with the Federal Credit Union Act, the Supervisory Committee is appointed by your Board of Directors and is given the responsibility of determining that the operations of the Credit Union are carried out in accordance with the Act and the regulations of the National Credit Union Administration.

We are assigned the responsibility of determining that your Credit Union is operating in a safe and prudent manner, and in the best interest of the Membership. To fulfill our responsibilities, we engaged the services of Nearman, Maynard, Vallez CPAs to conduct the annual audit of the Credit Union.

We are pleased to report that Burbank City Federal Credit Union continues to maintain the adequate levels of financial safety and soundness while continuing to provide quality member service.

As your Supervisory Committee Chair, I would like to thank Committee members Julianne Venturo, Justin Robertson, Brenda Castaneda and Paula Ohan for their commitment and outstanding service.

I speak on behalf of all Committee members when I say that we are proud to volunteer our time and serve the Members of Burbank City Federal Credit Union.

SUPERVISORY COMMIT TEE REPORT

Darrin Borders, Supervisory Committee Chair

TREASURER’S REPORT

Below is the condensed 2017 financial report of Burbank City Federal Credit Union.

Some of the key points of our financial statement include the increase in total assets for 2017 of $11.8 million, a 3.8% improvement over 2016. Throughout 2017 we funded $58.9 million in new loans for Members. Membership deposits increased at a rate of 3.7%, or $10.6 million over 2016. And our Membership increased by 1.8% over our 2016 Membership.

John Ostly, Treasurer

DEPARTMENTS

Left to right: Justin Robertson, Julianne Venturo, Brenda Castaneda, Darrin Borders, Paula Ohan.

Left to right: William Smith, Peggy Peters, John Ostly, Kim Freed, Joseph Tersigni, Laura Brownell, Jess Talamantes.

Left to right: Destiny Bowie, Marvin Davis, Pat Thomas, Wendy DeLeon. Not Pictured: Antwan Beaugard, Kathy Bremmer, Polyna Berlin, Larry Koch, Dee Smith.

Board of Directors Supervisory Committee Committee of CU Volunteers

Left to right: Carlos Aispuro, Karla Angel, Joseph Rodriguez, Norma Lopez, Robert Lopez, Cristy Calove, Gabriel Rivas, Yvonne Anderson.

Loan Servicing

Left to right: Tammy Romero, Cheri Powell, Giovanna de Giorgio.

Administration

Left to right: Hope Greeson, Jazmin Pelaez, Crystal Perryman, Stephen Flores, Whitney Gallow, Linda Lewis, Aracely Lupercio. Not pictured: Despina Perera.

Call Center

Left to right: Jaklin Aghakian, Karissa Corona, Mylene Lansang, Juanita Reyes, Tania Nashick, Anna Escobar. Not pictured: Wendy Ortiz.

Left to right: Kevin Foy, Doug Jackman, Edwin Magana. Not pictured: Eric Yang.

Left to right: Yesika Vasquez, Lynda Yeager, Katie Foy, Laurie Krattiger.

Finance Information Technology Lending

Left to right: Joanna Tomlinson, Dana Ohm.

Marketing

Left to right: Leigh Anne Pineda, Stephanie Flores, Lauren Salinas, Monica Hernandez, Liz Orozco, Christopher Bayona, Melanie Luz, Kelly Kingman, Paul Stewart, Brianna Avelar, Krystal Avila.

Sales & Service

Left to right: Myriam Villela, Mercedes Espinosa, Lupe Carrillo, Cielo Andrade.

Support Services

Left to right: Sharon Wilson, Lisa Donaldson. Not pictured: Dori Gregory, Jason Makohon.

Fit Mortgage

Page 5: To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

Burbank City FCU Ends 2017 On A Roll. Building on the progress made in 2016, Burbank City Federal Credit Union once again experienced positive growth throughout 2017. For that, we’d like to thank the loyal Members who bank with us for the continuing success of this Credit Union.

Whether you’re a depositor who is looking for safety and easy access to your life’s savings, a parent wanting to finance your teenager’s new car, or a growing family taking that big step of buying your very first home, Burbank City is dedicated and ready to help.

Our Members tell us that they expect and deserve top-notch, knowledgeable service. We agree. So much so that our ongoing mission is to continually refine our existing financial services, keep our staff trained and knowledgeable on the latest economic news and trends, and offer new products which contribute to creating a better banking experience.

In an effort to expand our commitment to providing accessible home mortgage products, the Credit Union made a strategic decision to rename Burbank City Mortgage Services as Fit Mortgage so that every borrower looking to finance a home would know that they can get one without the requirement of Membership.

Fit Mortgage, a wholly owned subsidiary of the Credit Union, is committed to providing expert home loan financing options to all with the same friendly service that our Credit Union is known for.

As the name implies, Fit Mortgage offers loans which are designed to meet the needs of each individual borrower. We do it with exceptional service, as well as reduced fees and costs (no gimmicks or false enticements). Fit Mortgage is available to all Californians looking to purchase or refinance the home of their dreams. Please tell your family, friends and co-workers about this great opportunity.

When it comes to technological achievements, your Credit Union looks to put the best tools in the hands of

our Membership. We don’t necessarily go live at first sight, but we bring the products to you when we feel the Membership as a whole will benefit from a new service. We have expanded our credit and debit card services by adding instant-issue chip cards in our lobby. New Members can now come in, open their account and walk out with a complete set of debit and credit chip cards in a short time, on most days. Instant issue also allows Members to replace their lost or damaged cards in just minutes, rather than days.

In order to bring you additional services we began laying the groundwork in 2017 to provide mobile wallet services (Google Pay, Apple Pay, etc.), voice banking, extended call center hours, and more.

As a community partner and direct benefactor of being situated in an area with prominent organizations and associations, we proudly support many civic groups. A partial list includes: Family Promise of the Verdugos, Burbank Temporary Aid Center, Burbank-Magnolia Park Optimist Club, Supporters of Senior Services, Burbank Unified School District, Burbank Coordinating Council, Burbank Sunrise Kiwanis, Leadership Burbank, Family Service Agency, Burbank Educational Foundation, and the BUSD National Academy Foundation.

When it comes to better banking your Credit Union remains one of the best options for individuals and families in Southern California to gain access to the financial system. Thank you for making 2017 another year of progress, thank you for your Membership, and thank you for allowing us to share the successes of your Credit Union.

Joe Tersigni, Board of Directors Chair

Darin Guggenheimer, President/CEO

CHAIR & PRESIDENT/CEO REPORT

FINANCIAL STATEMENT

AssetsAudited

December 31, 2017

AuditedDecember 31,

2016Change

Loans 187,974,450 188,158,603 (184,153)

Investments 108,418,368 96,940,615 11,477,753

Other Assets 27,663,929 27,161,209 502,720

TOTAL ASSETS 324,056,747 312,260,427 11,796,320

Liabilities

Notes Payable - - -

Other Liabilities 2,234,036 2,046,920 187,116

Member Deposits 296,189,515 285,597,459 10,592,056

Reserves & Retained Earnings 25,633,196 24,616,048 1,017,148

TOTAL LIABILITIES & EQUITY 324,056,747 312,260,427 11,796,320

Income & Expenses

Gross Income 13,581,591 12,747,964 833,627

Expenses (9,962,007) (9,796,264) (165,743)

Provision for Loan Loss (1,447,691) (1,325,000) (122,691)

Dividends to Members (1,154,706) (872,429) (282,277)

Interest on Borrowed Funds (39) - (39)

NET TO RESERVES & RETAINED EARNINGS

1,017,148 754,271 262,877

Members 19,405 19,068 337

In accordance with the Federal Credit Union Act, the Supervisory Committee is appointed by your Board of Directors and is given the responsibility of determining that the operations of the Credit Union are carried out in accordance with the Act and the regulations of the National Credit Union Administration.

We are assigned the responsibility of determining that your Credit Union is operating in a safe and prudent manner, and in the best interest of the Membership. To fulfill our responsibilities, we engaged the services of Nearman, Maynard, Vallez CPAs to conduct the annual audit of the Credit Union.

We are pleased to report that Burbank City Federal Credit Union continues to maintain the adequate levels of financial safety and soundness while continuing to provide quality member service.

As your Supervisory Committee Chair, I would like to thank Committee members Julianne Venturo, Justin Robertson, Brenda Castaneda and Paula Ohan for their commitment and outstanding service.

I speak on behalf of all Committee members when I say that we are proud to volunteer our time and serve the Members of Burbank City Federal Credit Union.

SUPERVISORY COMMIT TEE REPORT

Darrin Borders, Supervisory Committee Chair

TREASURER’S REPORT

Below is the condensed 2017 financial report of Burbank City Federal Credit Union.

Some of the key points of our financial statement include the increase in total assets for 2017 of $11.8 million, a 3.8% improvement over 2016. Throughout 2017 we funded $58.9 million in new loans for Members. Membership deposits increased at a rate of 3.7%, or $10.6 million over 2016. And our Membership increased by 1.8% over our 2016 Membership.

John Ostly, Treasurer

DEPARTMENTS

Left to right: Justin Robertson, Julianne Venturo, Brenda Castaneda, Darrin Borders, Paula Ohan.

Left to right: William Smith, Peggy Peters, John Ostly, Kim Freed, Joseph Tersigni, Laura Brownell, Jess Talamantes.

Left to right: Destiny Bowie, Marvin Davis, Pat Thomas, Wendy DeLeon. Not Pictured: Antwan Beaugard, Kathy Bremmer, Polyna Berlin, Larry Koch, Dee Smith.

Board of Directors Supervisory Committee Committee of CU Volunteers

Left to right: Carlos Aispuro, Karla Angel, Joseph Rodriguez, Norma Lopez, Robert Lopez, Cristy Calove, Gabriel Rivas, Yvonne Anderson.

Loan Servicing

Left to right: Tammy Romero, Cheri Powell, Giovanna de Giorgio.

Administration

Left to right: Hope Greeson, Jazmin Pelaez, Crystal Perryman, Stephen Flores, Whitney Gallow, Linda Lewis, Aracely Lupercio. Not pictured: Despina Perera.

Call Center

Left to right: Jaklin Aghakian, Karissa Corona, Mylene Lansang, Juanita Reyes, Tania Nashick, Anna Escobar. Not pictured: Wendy Ortiz.

Left to right: Kevin Foy, Doug Jackman, Edwin Magana. Not pictured: Eric Yang.

Left to right: Yesika Vasquez, Lynda Yeager, Katie Foy, Laurie Krattiger.

Finance Information Technology Lending

Left to right: Joanna Tomlinson, Dana Ohm.

Marketing

Left to right: Leigh Anne Pineda, Stephanie Flores, Lauren Salinas, Monica Hernandez, Liz Orozco, Christopher Bayona, Melanie Luz, Kelly Kingman, Paul Stewart, Brianna Avelar, Krystal Avila.

Sales & Service

Left to right: Myriam Villela, Mercedes Espinosa, Lupe Carrillo, Cielo Andrade.

Support Services

Left to right: Sharon Wilson, Lisa Donaldson. Not pictured: Dori Gregory, Jason Makohon.

Fit Mortgage

Page 6: To provide the best service ANNUAL REPORT imaginable to ... · To provide the best service imaginable to our Members. OUR MISSION Left to right: Greg Marcella, Maria Obeid, Darin

A N N U A L R E P O R T

BETTER BANKING FOR YOU, YOUR FAMILY AND FRIENDS.NOT JUST BETTER BANKING, BUT A BETTER EXPERIENCE.

To provide the best service imaginable to our Members.

OUR MISSION

Left to right: Greg Marcella, Maria Obeid, Darin Guggenheimer, Melik Yanikian, Eric Foster. Not pictured: Michelle Griffin.

Executive Management

It’s who we are.At Burbank City, you’ll find the

products and services of a bank, but

with consistently better rates, low or no

fees, and superior member service.

Your best interests come fi rst. We offer auto loans, credit cards,

home loans and lines of credit, with

great rates, flexible terms and honest

service to save you money.

For people, not profi t.Our services don’t come with

outrageous fees and complicated

rules. We prefer to give our profits

back to Members in the form of higher

savings rates, lower loan rates and

loads of free perks.

Know Better Banking™It’s not just our tagline. It’s our promise

to provide you and over 19,000

Members personal banking that’s

easy, accessible and safe. BurbankCity.org | (818) 846-1710 or (800) 622-3328

Magnolia Branch1800 West Magnolia BoulevardBurbank, California 91506

Cabrini Branch9795 Cabrini Drive, Suite 203Burbank, California 91504