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to LEADERSHIP AND THE

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Take a minute out of your day to look into the faces of the people you manage. Realize that they are your most important resources.

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What is a Situational Leader? Skills Needed Leadership Styles & Behaviors Development Levels 3 Secrets of the One Minute Manager

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In your mind what is a Situational Leader?

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A leader who changes their style depending on the PERSON they are working with AND the SITUATION/TASK.

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Develop Three Skills #1FLEXIBILITY Learn to use a variety of leadership styles. #2 DIAGNOSIS Learn to diagnose the needs of the people you work with. #3 PARTNERING Learn how to come to agreement with the people on the leadership style they need from you.

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Different Strokes For Different Folks

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Four Basic Leadership Styles S1 Directing The leader provides specific direction and closely monitors task accomplishment. S2 Coaching The leader continues to direct and closely monitor task accomplishment, but also explains decisions, solicits suggestions and supports progress

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S3 Supporting The leader facilitates and supports peoples efforts toward task accomplishment and shares responsibility for decision-making with them. S4 Delegating The leader turns over responsibility for decision-making and problem- solving to people.

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Directive Behavior involves clearly telling people what to do, how to do it, when to do it and then closely monitoring their performance. STRUCTURE ORGANIZE TEACH SUPERVISE ONE-WAY COMMUNICATION Supportive Behavior involves listening to people, providing support and encouragement for their efforts, and then facilitating their involvement in problem-solving and decision- making. PRAISE LISTEN ASK FOR INPUT EXPLAIN FACILITATE TWO-WAY COMMUNICATION

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High Supportive and Low Directive Behavior S3 SUPPORTING High Directive and High Supportive Behavior S2 COACHING Low Supportive and Low Directive Behavior S4 DELEGATING High Directive and Low Supportive Behavior S1 DIRECTING

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When I Slow Down I Go Faster Assessing an individuals development needs on a specific goal or task before you act is the key to being a situational leader!

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Competence Task-specific knowledge & skills developed through: - Experience - Training - Coaching Transferable knowledge & skills that can be used across multiple goals or tasks and are applicable to the task at hand, such as: - Problem solving skills - Communication skills - Project management skills Commitment A combination of motivation and confidence Motivation to perform the goal or task, including: - Excitement - Enthusiasm - Energy Confidence to perform the goal or task independently

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Four Development Levels Combinations of competence and commitment

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Everyone Has Peak Performance Potential You Just Need To Know Where They Are Coming From and Meet Them There

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Model shows relationship between development level and leadership style Leaders need to do what the people they supervise cant do for themselves at the present moment Performance Curve shows how a managers leadership style moves from S1 to S4 or if needed, from S4 to S3 or S2

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Cant start using concepts without telling anybody! Situational Leadership is not Something you do to people but Something you do with people

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Three key parts to reviewing performance: 1. Performance Planning 2. Day-to-Day Coaching 3. Annual Performance Evaluation Once people are clear on their tasks/goals, its your job to do everything you can to help them accomplish tasks/goals so that when it comes to performance evaluation, its a WIN-WIN.

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Make a list of goals/tasks you want to discuss with your manager Diagnose your development level for each goal/task Decide how you want your manager to respond S1, S2, S3, or S4 for each goal/task Meet with your manager to discuss goals/tasks Partner with your employees using same process

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The 3 Secrets of One Minute Management make the concept of Situational Leadership come alive One Minute Goal Setting Goals start performance in the right direction and help a manager to analyze a persons competence and commitment (development level) to perform well. One Minute Praisings Praisings foster improvements in the development level of individuals and permits a manager to gradually change their leadership style. One Minute Reprimands Reprimands stop poor performance and in certain situations the manager may need to adjust leadership style.

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Clear goals are important to people at all development levels People tend to be at different levels of development depending on the specific task or goal Not only use different strokes for different folks.but also different strokes for the same folks (depending on the task)

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S pecific state exactly what the person is responsible for M otivating need to tap into their real motivation A ttainable have to be reasonable R elevant address an activity that makes a difference in overall performance T rackable put a record-keeping system in place to track performance

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Start with 5 steps to develop a persons competence and commitment 1. Tell them what to do 2. Show them what to do 3. Let them try 4. Observe 5. Praise progress or redirect/reprimand

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Contents The Search The One Minute Manager The First Secret: One Minute Goals One Minute Goals: Summary The Second Secret: One Minute Praisings One Minute Praisings: Summary The Appraisal The Third Secret: One Minute Reprimands One Minute Reprimands: Summary The One Minute Manager Explains Why One Minute Goals Work Why One Minute Praisings Work Why One Minute Reprimands Work The New One Minute Manager A Gift to Yourself A Gift to Others

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