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Everything You Wantto Know About

As a Built for NetSuite solution, RF-SMART is theindustry’s leading inventory management solutionfor NetSuite. Having worked with 1000+ NetSuitecustomers, here are the answers to the mostfrequently asked questions we hear.

rfsmart.com

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Frequently Asked Questions

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RF-SMART FAQs1. Does RF-SMART require certain

NetSuite modules? 2. How Does RF-SMART Integrate to

NetSuite?3. Does RF-SMART support packing

& shipping?4. Is RF-SMART scalable? 5. Can RF-SMART be customized?6. How much does RF-SMART cost? 7. How long does it take to implement

RF-SMART? 8. How does RF-SMART handle NetSuite

releases?9. What happens if we need to contact

support? 10. What hardware do we need and when

should I be thinking about it?

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Does RF-SMART require certain NetSuite modules?

RF-SMART does not require NetSuite modules, however you do need to have thecorresponding inventory or manufacturing functionality enabled in NetSuite. For example,you can’t do RF-SMART Assembly Builds without NetSuite Work Orders.

While RF-SMART supports native NetSuite functionality, we also provide value-addedfeatures like Cycle Counting, Replenishment, three different Picking Options, a seamlessPacking Process and the ability to pick and count at the same time.  

We also leave the bin decision to you. RF-SMART works with Bin Management, AdvancedBin Management or no bins. If you decide later to add bins, our consultants can help youwith the transition.

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How Does RF-SMART Integrate to NetSuite?

RF-SMART is a Native Built-For-NetSuite solution, which means our architectureresides on the Suite Cloud Platform for high reliability. RF-SMART mobile workerscommunicate with NetSuite directly, in real-time, with no servers between the worker andNetSuite and no code on the devices. This provides faster response and fewer failure points.And as a Native SuiteApp, we ensure our solution works with every release of NetSuite -which is one less thing for you to worry about.

Are all SuiteApps built for NetSuite? If a solution is on Suiteapp.com, then it is a Built-for-NetSuite solution. However, there are three different levels of the Built-for-NetSuite (BFN)badge. It is important to understand the difference in badge types when evaluatingdifferent mobile inventory solutions.

Does RF-SMART support packing & shipping?

“Our goal is to keep our customers happy by shipping their orders as quickly as possible.RF-SMART has made a huge difference across our company.” - SkinScript

Our PackingPlus bundle extends Native NetSuite shipping. Rate shopping is availablefor FedEx and UPS once a box is packed.

Pick Pack Ship from the Device allows you to combine the entire process into onemobile function to process small orders or items that ship individually.

RF-SMART also partners with strategic NetSuite shipping solutions. Read the ChicagoMusic Case Study

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Is RF-SMART scalable?

The majority of our customers are fast-growing companies looking for a solution that canmeet their inventory management needs now and scale with them as they grow.  RF-SMART offers different  bundles that can support all business sizes - from companiesneeding standard distribution, to larger companies looking for full WMS capabilities. OurNetSuite functionality covers the major verticals and industries that NetSuite supports. 

These bundles offer the flexibility to meet you where you are right now, with the option toupgrade later without needing to implement a whole new product. Bundles also give youprice flexibility, as a base bundle will have less functionality and initial investment than ifyou needed advanced WMS functionality.  We also have advanced add-on modules likePick Planner, License Plating, Work Center Reporting and Automation for machineintegration. 

Great questions to ask as you are evaluating WMS systems are: 

Will you need to implement and pay for complex solutions right now that you aren’t ready touse? Will you need a whole new system all together when you need to upgrade? Can you easily add on new functionality as you grow?

Can RF-SMART be customized?

Designed with supply chain best practices in mind, we recommend going with our purposeBuilt-for-NetSuite solution. We do recognize in some instances though that customizationsare necessary. Be sure to discuss all your requirements with your Sales Representative duringthe sales process and your Business Analyst during implementation. 

“RF-SMART was the solution for our must-haves with minimal customizations. It has the out-of-the-box functionality we needed, both for inventory management as well as regulatory

management."

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How much does RF-SMART cost?

The answer is that it depends. As with any business investment, you need to budget for aninventory management system. A helpful list of factors that can influence the cost of amobile WMS for NetSuite include:

Length of ContractUser CountType of WMS or BundleAdvanced ModulesMaintenance, Support & Service FeesCustomizationsImplementation Complexity

How long does it take to implement RF-SMART?

This answer also depends on a few factors, the first being where you are in your NetSuiteproject. The length of the project depends on complexity and scope. Basic implementationsare fixed bid and take place over a period of weeks, while our more compleximplementations could take a few months and require on-site support. Many of ourimplementations are completed remotely with our services team hosting multiple trainingsessions with your team. We have a dedicated team to work with you when on-site servicesare required too. Minimizing your implementation time and cost means you see ROI faster. 

How does RF-SMART support NetSuite releases?NetSuite releases twice a year and uses a phased roll out approach, making theupdates live for a small percentage of customers first, then continuing through its entirecustomer base . As a Native SuiteApp, RF-SMART’s entire solution goes through testingin the new NetSuite environment. Before any release, we are testing every single RF-SMART function and validating it still works as expected. There are literally thousandsof tests, and the goal is to ensure our customers roll into the new NetSuite releaseoperating as they did the day before.

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What happens if we need to contact support?

Customer satisfaction is our primary business. Should an urgent issue arise, RF-SMARToffers support hours in each customer’s local time zone, worldwide. Production criticalissues, where your warehouse operations are at a standstill, are addressed within an hour ofticket or call submission and are worked on continuously until resolved. Our helpdeskprovides you with a single source for questions about your RF-SMART solution.  

The RF-SMART Help website can be accessed straight from the RF-SMART tab inNetSuite. This gives you one location to easily access documentation, supportresources, checklists, features and function overviews. Our support team is alsoconstantly adding resources, articles, videos and webinars to our customer KnowledgeBase site.

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What  hardware do we need and when should I be thinkingabout it?

You need to be thinking about hardware and wireless infrastructure as soon as youdecide there is a new project. One common mistake companies make is expecting theirold hardware will work with their new ERP or waiting until the end of their project topurchase their devices. If they don't arrive on-time you face delaying go-live.

The easiest way to avoid a negative implementation experience is to consult with aHardware Partner. As a top-tier partner with leading manufacturers, RF-SMART has alist of devices and printers that are tested and certified to work with both NetSuite andRF-SMART. When purchased through us, these devices are supported by our Helpdesk– resulting in a turnkey solution and better customer experience.

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FAQ Resource Guide--

To Bin or Not To Bin

There are operational factors thatdetermine whether or not to turn onbins in NetSuite.

Keep Reading: 

https://www.rfsmart.com/blog/netsuite-best-practices-to-bin-or-not-to-bin-that-is-the-question

BFN Badges

Lean more about the different types ofBuilt for NetSuite badges. 

Keep Reading:

https://www.rfsmart.com/blog/netsuite-suiteapps

Factors that affect Pricing

As with any big business purchase,you need to budget for a WMSsystem. While each solution will varyon pricing, this general overview willdiscuss the factors that affect pricing. 

Keep Reading:

https://www.rfsmart.com/blog/netsuite-pricing-for-wms

Recommended Hardware

RF-SMART offers top-shelf brands ofmobile hardware that are tested andvalidated with our products. Learn moreabout our certified devices.

Keep Reading:

https://www.rfsmart.com/netsuite/hardware/hardware