TNO 2013-2014 Annual Report

Annual Report 2013 – 2014

T H O R N C L I F F E N E I G H B O U R H O O D O F F I C E

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CONTENTS:

Welcome 3

Message from Board Chair and Executive Director 4

Partnerships 7

Programs and Services 9

Financials 28

Volunteers and Student Placements 30

Funders, Partners, Donors and Affiliations 32

COVERThe cover page shows the community of Thorncliffe, of

which Thorncliffe Neighbourhood Office is at the heart.

We strive for a healthy and vibrant community where

young people are afforded the chance to achieve their

full potential. TNO is proud to serve clients from all over

the world, making us a world class arrival community

rich in diversity.

MISSION STATEMENT:

TNO IS COMMITTED TO BUILDING

A SAFE AND HEALTHY COMMUNITY

THROUGH SUPPORTING AND

STRENGTHENING THE QUALITY

OF INDIVIDUAL AND COMMUNITY

LIFE IN THORNCLIFFE PARK

Welcome to Thorncliffe Neighbourhood Office

Thorncliffe Neighbourhood Office (TNO) offers a wide

range of community, social and immigrant settlement

services. The majority of staff have the experience of being

newcomers themselves and are representative in terms

of cultural and linguistic traits of the communities that TNO

serves. TNO serves 36,093 clients every year – of which

22,782 are new clients, and 13,311 are clients that have

accessed our services more than once. Services are

offered at three locations within the Thorncliffe Park

community, at our satellite offices in the Crescent Town

and St. James Town neighbourhoods, at 126 Toronto

District School Board & Catholic District School Board

schools and 4 Toronto Public libraries.

On the following pages, you will read summaries of our

programs for 2013-2014.

The entry point into all of our services is the reception

area at our various locations. TNO is dedicated to offering,

warm inclusive services to all of our clients as soon as

they walk in the door. TNO is a hub of activity in the heart

of the Thorncliffe Park Community.

A N N U A L R E P O R T 3

At our locations on an

average day:

The phone rings 163 times.

40 clients come in to use

for computers.

21 faxes get sent out for

clients.

07 clients use the courtesy

phone.

20 people come in for

Settlement Services

Message from the Board Chair and Executive Director

Hello: TNO is busy. It has been a busy, productive year for TNO as

we help the people in our community meet their dreams.

We have strong relationships with over 30 community agencies,

businesses, community colleges, hospitals and school boards. In

who gained access to our multiple services 2013-2014, we served

36,093 clients every year – of which 22,782 are new clients, and

13,311 are clients that have accessed our services more than once.

In this Annual Report you will read about some of our programs

and services. You will also note the very large number of people who

use our services. You will read about our solid financial position. You

will also learn about the important personal stories of some of the

people we serve and help personally.

TNO is implementing its Strategic Plan. Our implementation of our

Strategic Plan focused on three priority areas: Violence against women

program, services for 7-12 year-olds and seniors. We held workshops

at area schools to engage young men in understanding that violence

against women is not acceptable. TNO developed a range of programs

for 7-12 years olds including after school programs, summer and

spring camps. We also expanded the seniors programs and currently

are serving over 300 seniors who are accessing health and wellness

and socialization programs tailored to their needs.

TNO is currently in the process of developing the next five year’s

strategic plan. In the process we will engage people from the community

in order to get their insights on issues that affect them and how TNO

can best respond to these needs.

4 A N N U A L R E P O R T

TNO has developed a great partnership with Fraser Mustard Early

Learning Academy, which is the new all kindergarten school, which

opened this year with 30 classrooms and 720 kindergarten students

about 100 metres from our Ontario Yearly Years Centre. This has led

to the development and implementation of a range of programs for

children 4-6 years old including School Readiness and Visual Arts

Programs. Through this collaboration, Thorncliffe Neighbourhood

Office and Fraser Mustard Early Learning Academy have bridged a

service gap to ensure that young children experience a continuation

of early learning services through our Ontario Early Years Centre.

TNO responds to the health care needs of the community. One

of the most important areas of our work this year has been the devel-

opment of the relationships with Community Health Centres and the

Toronto Central Local Health Integration Network to address the

complex health and social needs of the Thorncliffe Park community.

A Health Care Gap Analysis research for Thorncliffe Park has been

completed. It highlighted the need for comprehensive, coordinated

primary health care in the neighbourhood that is responsive to the

populations’ unique health and social needs. This will require one

primary health care plan designed for Thorncliffe Park with the infra-

structure and capacity to coordinate and integrate health and social

services. This type of a wrap-around primary health care model would

go a long way in addressing Thorncliffe Park’s health care gaps. TNO

will continue to work with other stakeholders to address this need.

The law related to immigration and citizenship is changing. Citizen-

ship, settlement and integration of newcomers to Canada are going

through drastic legislative and policy redesigns. Bill C-24, the federal

“Strengthening and Modernizing Canadian Citizenship” Bill, proposes

to change Canada’s Citizenship Act. The proposed legislation will


require a permanent resident to have been a resident of Canada for

4 out of the last 6 years, compared to the current 3 out of the last

4 years requirement. Time spent in Canada as a non-permanent

resident will no longer count. The requirement to show proof of

language efficiency in English or French at the time of application

has now been extended for those aged 14-64 years. The current

Act applies to applicants aged 18-54 years. TNO has instituted for

citizenship applicants access to language training and assessment

services to improve language competency. We also are providing

information sessions to make the community aware of the

proposed changes.

TNO has some unique initiatives. The Resilient Neighbourhood

Economies Initiative is creating opportunities for the community mem-

bers to enhance their business opportunities and strengthen the local

economy. Several new local businesses have been started and we are

excited about their potential growth. Thorncliffe Park Tower Renewal

Program is working towards diversifying land uses in the apartment

tower properties to enable local economic development, physical

upgrade of community and recreational facilities, and social program-

ming for residents. A couple of projects are underway including; youth

arts murals, community gardens and putting urban furniture in place.

Thanks. Thanks to the commitment of staff and our dedicated

volunteers and board members, TNO continues to be a viable and

vibrant organization. We acknowledge the services of Ian McBride,

a Thorncliffe resident, who will be stepping aside this year after 6

years as a director on the TNO Board. Foziya Doctor, who was a

key leader in our 25th Anniversary Gala is also not standing for re-

election to the Board. Thank you Ian and Foziya for your leadership.

TNO will remain, as always, very thankful to all the individuals,

community partners, organizations, funders and corporations that

have worked with us over the past year to make a difference to our

community.

Bill Pashby Ahmed Hussein

Chair of the Board Executive Director


JEHAD ALIWEIWI

After more than 9 years as TNO’s Executive Director, Jehad Aliweiwi left last January to become the

Executive Director of the Laidlaw Foundation. Jehad led TNO’s magnificent success and growth to

become a leader in innovative community and social services. His leadership was instrumental in

building an extensive network of partners and funders who became among TNO’s biggest assets.

Jehad built a resilient organization that responds effectively to the needs of the community. We wish

Jehad continuing success in his new role. We hope to see him around Thorncliffe Park regularly

Partnerships 2013-2014

MOBILE DENTAL BUS

The Mobile Dental Bus is a partnership program between Thorncliffe

Neighbourhood Office and Toronto Public Health Dental Division

through the Healthy Smiles Ontario Program. The Mobile Dental Clinic

is a fully accessible environmentally friendly bus that is equipped with

two dental stations and a sterilization centre. The servces are offered

by a team of expert dental care staff, which includes dentists and

hygienists. The bus travels to Thorncliffe Park and St. James Town

Community Centre to offer free dental services to eligible children

and adults.

In 2013-2014 more than 80 participants have utilized the service.

RESILIENT NEIGHBOURHOOD ECONOMIES

AND THE ONTARIO SCIENCE CENTRE:

TNO has been working with the Ontario Science Centre (OSC) in

several capacities for many years. The OSC is committed to commu-

nity development as it considers community ties to be an integral part

of its vision and purpose. We utilized this relationship to include it in

the Resilient Neighbourhood Economies project. The OSC came to

TNO to with a sewing project. The OSC’s Circus! Science under the

Big Top is one of their most popular traveling exhibitions. The exhibi-

tion includes more than 80 animal and circus themed costumes,

all of which needed to be either sewn or repaired. The Production

department wanted local seamstresses to undertake this project.

TNO reached out into the community and connected with a group

of single mothers with advanced sewing skills who were looking for


opportunities to grow their home based business. TNO has brokered

the relationship between the seamstresses and the Production

department of OSC and supported the women with the process of

preparing the quote, finding space where women can do the sewing

and purchasing an industrial sewing machine to increase production.

The women and the Production department have a created an

excellent working relationship and look forward to future collaborations.

As a result of this initial experience, the seamstresses will work to

create a social enterprise for single mothers & women from low income

families to offer a repair and alteration service for the Throncliffe and

Flemingdon communities.

FRASER MUSTARD

EARLY LEARNING ACADEMY:

The Fraser Mustard Early Learning Academy,

the largest all-kindergarten school in Canada,

opened in September. Currently, there are over

750 children in 28 Jr. and Sr. kindergarten

classes. TNO has created a vibrant partnership with the Fraser Mustard

Early Learning Academy which has led to the development and imple-

mentation of diverse programs for children 0-6 years old such as

Yoga for Kids and Visual Arts Programs. Through this collaboration,

Thorncliffe Neighbourhood Office and Fraser Mustard Early Learning

Academy has bridged the gap in services to ensure that young children

experience a continuation of early learning service through our Ontario

Early Years Centre. As a result of our partnership, we have seen an

increase in children’s literacy awareness, social aptitude and commu-

nication skills. This partnership remains significant to the optimal

development of children.



Programs and Services

CHILD AND FAMILY SUPPORT SERVICES

TNO’s Ontario Early Years Centre offers a wide range of activities

that promote early learning opportunities and resources for parents/

caregivers with children 0-6 years in the Don Valley West riding. The

activities and programs the centre provides include Play Time Together

for parents and caregivers and their children to meet and play in an

early learning environment. The program includes arts & crafts, sensory

play, dramatic play, songs and story time. The Parent Infant Program

for babies 0-18 months as well expectant mothers, focuses on babies

and their early development and includes information on nutrition,

health and play. The Breastfeeding Support Group, a partnership with

Flemingdon and Toronto Public Health Centre, is an important support

group for new mothers in the community. The Breakfast Together with

Me and My Dad for 0-6 years is a special time for fathers/grandfathers/

uncles/big brothers to share breakfast together and have fun with their

children. The Toy & Resource Lending Library gives an opportunity for

parents to borrow resources, toys and books. Children’s Literacy &

Enhancement Program focuses on building communications skills

for newcomer children ages 0-6 years to help the children build

confidence to make new friends while promoting early literacy.

The centre provides a School Readiness program which has a

tremendous impact on school readiness for children. There are skills

that are critical to success in kindergarten (such as language, math,

psychological, self-help and social skills). Children who attend the

program increase those skills during this 5 day program. The teachers

have seen that those gains are sustainable in higher grades, resulting

in higher EDI and Grade 3 testing scores. The program also builds

2323 children made

14,138 visits

2166 parents/

caregivers made

12,465 visits

2255 parents/care-

givers participated

in workshops and

seminars provided

by OEYC

self-confidence and puts them on a trajectory for success. The pro-

gram components are skill building activities, and parent involvement

strategies. Learning about the Developmental Checklist which shows

exactly what skills each child has upon entering the program, provides

a road map for building the specific skills needed for school, and

measures the increases when the child finishes the program.

CLIENT SUCCESS STORIES:

NIDA’S STORY

“I would like to share one of best program of OEYC that is YOGA

for kids. Yes, the physical activity program along with child's health

mental exercise. This program helps a lot for keeping child fitness

in both ways. I'm so glad to have such a great thoughtful program

runs in OEYC”. Nida

KIRUBAVATHY’S STORY

“I am Kirubavathy (mother of Saisanthosh). I owe my sincere gratitude

towards your whole OEYC team for giving me confidence and the way

you made me feel nothing is impossible in parenting and child’s devel-

opment. I brought my child to OEYC last year at a stage when he had

speech delay, lack in communication, and highly active. He would not

sit and concentrate in an activity for more than few seconds, and

would never sit in a circle time or listen to the teacher. I used to bring

him almost daily for Play Time Together programs where the instruc-

tors helped me a lot to practice him the basic concepts of playing

together, sharing, taking turn, sitting in a chair while eating, listening

to songs, stories etc. Gradually he started sitting and listening during

circle times. Along with my kid, I too learn more. We enjoy being

here and look forward to more programs.”

SHERRY’S STORY

“The parent group has helped me a great deal by providing me with

valuable information, and the opportunity to meet other moms.

Joanna, the Family Support Practitioner has also provided me with

endless support and information by directing me to resources and

being wonderful listener when I need that extra bit of support as a stay

at home Mom. Because I lack older women figures in my life to help

navigate the ins and outs of parenthood, the community of women at

the OEYC has been a blessing. My daughter Zoey also enjoyed the

School Readiness Program. It really helped her get adjusted as most

of the time she would just be with me all day. The program took away

some of her fear of leaving me and the idea of school.



ENGLISH CONVERSATION + CHILDREN’S

LITERACY AND ENHANCEMENT PROGRAM:

The English Conversation Group is open to all regardless of status,

however it is dedicated to help newcomers who are ineligible to access

our Language Instruction for Newcomers to Canada (LINC) program

overcome language barriers and provide assistance in adapting to

Canadian culture. This program is held at a time in the evenings where

working families can also attend and offers participants the opportunity

to practice English conversation skills that support them to confidently

interact with teachers, community members, employers, service

providers, etc. The Children’s Literacy & Enhancement Program is a

program for the children of the English Conversation group participants.

The children practise their English while at the same time improve

their social skills and build friendships with other children.

In 2013-2014: we served 145 adults and 300 children

CLIENT SUCCESS STORY:

“A child came to our program from India 6 months ago; he was not

able to say a single word in English. He was shy, anxious and was

not able to play with other children. He is starting school in September

and he has broken out of his shell. He is now able to say 3 word

sentences in English and is an active member of the children’s group.

Mom is extremely happy with his growth and says she will continue

to come even after he starts school”.

HOMEWORK CLUB:

Most of our participants are children who speak English as a second

language. For many parents, who are new to Canada they find they are

unable to help their children with their schoolwork due to language

barriers or because they are unfamiliar with the school system. The

TNO Homework club is a registered after school program that serves

7 – 12 year old children. Children are provided with help on their school

work and projects and are given the opportunity to experience special

activities and workshops. A light snack is also provided every day.

This year we had a pottery workshop with the help of the Pottery

Studio that is located within the neighbourhood. The children focused

on building artistic skills and learned how to make animals from clay.

We partnered with Evergreen Bricks and had workshops exploring

healthy food. We partnered with the Toronto Climbing Academy for a

rock climbing activity and the Lakeridge Ski Resort for a snow tubing

outing. Celestica organized a workshop “Get Charge” to teach children

about electricity and help them develop an interest in science. To

support the love of reading, the TNO Homework Club included visits to

the Thorncliffe Public Library. We introduced yoga this year which was

very popular. The children learned calming yoga stretches and many

have told us that they implement these at home with their families.

In 2013-2014: we served 145 children



VIOLENCE AGAINST WOMEN PROGRAM:

The Violence Against Women Program helps women and their children

who are facing a wide variety of life challenges. The VAW program

assists families and individuals through counseling, community devel-

opment, advocacy and public education programs. The goal of the

program is for women to live with dignity in thriving neighbourhoods

and inclusive communities, which are free of violence, and to empower

women and their families to realize their potential.

In 2013- 2014: we served 1260 women and children

YOUTH SUPPORT SERVICES:

2013 was an outstanding year for the Youth Centre. We are proud to

see our youth developing into young adults and being nurtured by the

various programs and activities we offer. Below is a short summary of

some of the programs that took place this last year.

The “Something for the Girlz” program engages young females

within the community in various activities focused on critical thinking,

physical fitness, media literacy, leadership along with science and

technology. Some of the program activities of this past year included

karate, healthy eating and baking, self-esteem and body image work-

shops and arts and craft based activities including creating a mural for

the community. This girls-only program is vital to the well-being of

girls within Thorncliffe and Flemingdon Park as it provides them with

an opportunity to engage in a range of activities such as dance, skills

building and all above mentioned programs, in an environment where

participants and their families can feel safe and comfortable.

Youth Centre’s sports programs provide youth a chance to stay

active, have fun, and build social skills. It also serves as an opportunity

for families to bond by engaging in various activities together. Skating

and kids hockey has become popular and parents spent the winter

months learning and teaching their children to skate in the local arena.

The Youth Centre also hosted a variety of leagues, tournaments and

pick-up games in various sports including basketball, soccer and ball

hockey. We also hosted a soccer tournament at the BMO field where

other agencies were invited to play.

Academics and education programs are also a priority for our

centre. Tutoring took place every Thursday and Saturday throughout

the year. In addition, we had a Math-Soccer program where youth

along with their families were able to receive additional help with math

and then enjoy playing soccer every Saturday. In addition, there were

several workshops held to help graduating students with university

and college applications, bursary and grant writing along with other

general assistance needed through the transition period from high

school to college or university.

Summer was a blast for youth, staff and volunteers. The camps for

youth from 9 to 18 years of age, run for 6 weeks beginning in July until

mid August. This past summer, there were various themes for each

week including Arts in the Park, Get Active, Genius Within, and I’m a

Survivor. A full range of recreational sports took place from dodge

ball, basketball, soccer, cricket, swimming, hiking and Frisbee golf.

In addition, each week of camp consisted of at least one workshop

that focused on skill building, leadership, and improving overall well-

being of participants. Trips were by far the most fun part of the sum-

mer. Some of the places we went to included the ROM, AGO,

Museum of Inuit Art, Riverdale Farm, Drop Zone, Science Centre,

Theatre of Performing Arts, Laser Quest and the Toronto Islands.

This year we introduced archery to the community. We taught the



basics of archery and provided the bows and arrows. For the first

time, youth from the community were able to visit Camp Canoe

which was a full week of outdoor fun located at Temagami Lake in

northeastern Ontario, 90 km north of North Bay. It was first time that

most of the youth travelled so far north in the province and for many,

the first time to experience a weeklong camp.

Some special events and programs we had throughout the year

included Beat the Heat, a free summer carnival, Halloween Haunted

House, March to End Racism. Others were Troop Camp which was a

few days outdoor expedition with the local police, Job and University

Fairs, Evergreen Bicycle Hub and Summer Business which helps

chosen youth initiate an entrepreneurship idea they have.

In 2013-2014: we served 561 youth

TNO INTERNSHIP PROGRAM:

TNO continued to deliver its successful Internship program in 2013.

The TNO Internship program has been designed to support our inter-

nationally educated community members by providing Canadian

workplace experience and a Canadian work reference. TNO benefits

from the wide range of skills, expertise and experience that our inter-

nationally educated interns bring to all our departments. The TNO

staff benefits from this program as they have the opportunity to

enhance their professional development through mentoring and

supervising the interns.

The program has a complete recruitment cycle: advertisement

of this program, deadline to submit applications, pre-screening of

applicants, panel interview, and final selection. The Internship is

14 hours a week for 3 months. A learning plan is created with the

input of both the interns and the mentors and includes goal setting

and work plans. The program also offers interns training sessions in

customer service excellence, employability skills, employment

standards, interview skills and other workshops at our employment

services office. In order to provide wraparound services, during this

program, interns are registered with employment services to get

more help from employment counsellors and job developers.

In 2013-2014: we served 33, 17 secured employment and 2 are pursuing further education.


HAYATULLAH AHMADZAI

I am originally an Afghan citizen. I arrived in Canada on May 14,

2013. While I was still attending high school and university for my

under-graduate degree and Post graduate in Program and Policy. I

worked with different international organizations, government and

the United Nations. I have more than 12 years of experience in differ-

ent capacities. These jobs took me to more than 30 countries to

share the model programs. One of the positions I held with the World

Bank was as SME Adviser/Analyst in Afghanistan. I worked closely

with 21 Micro Finance Institutions and 12 commercial banks.


I started working as volunteer computer instructor with Thorncliffe

Neighbourhood Office (TNO) to understand the Canadian workplace

culture, communication, networking, Canadian experience and to get

a Canadian reference. Being a computer instructor I established good

working relationship with TNO employees. On the other hand I show-

cased my areas of expertise as community development professional.

Later on I started working as a Research and Community Develop-

ment Intern with TNO. During my internship I gained Canadian

workplace experience, culture, community development, community

engagement, outreach activities, project management and project

coordination within the Canadian context.

I took some steps before finally becoming a project coordinator

with TNO. My job developer and employment counsellor at TNO

helped me in interview techniques and to prepare my resume.

At the same time I was doing my own research on the internet and

at the library. I read books about interview techniques. During this

period, I decided, I would never give up or never lose hope. My

self – confidence has never wavered.

Meanwhile, my Internship placement helped me to become familiar

with TNO’s vision; mission, strategic direction along with my past

working experience enabled me to stand out among the other candi-

dates for the micro lending project coordinator position.

All of my prior experience made me more than qualified for the

current position as Micro- Lending Project Coordinator with TNO. This

particular project is mainly focused for women who already have ideas

for starting a home based business or have already established a

home based business.


EMPLOYMENT SERVICES

Employment and community economic development are key stan-

dards of well being. Income security and labour market conditions

have a direct impact on individual and family success. Our employ-

ment services provide job seekers with labour market knowledge

and customized responses to employment barriers.

TNO delivers the Employment Ontario (EO) program funded

through the Ministry of Training, Colleges and Universities (MTCU).

The service is offered to all Ontarians. The services offered include

Resource and Information, Case Management, Job Development

and workshops and job recruitment events. In September 2013,

MTCU introduced the Youth Employment Fund (YEF) to support

unemployed and under employed youth.

TNO is part of a local collaborative employment strategy group.

TNO, Skills for Change, the Centre for Education and Training, the

Labour Education Centre, and Toronto Employment and Social

Services created and branded the Don Valley Employment Solutions

(DVES) to facilitate local employer engagement. The DVES group

facilitated 2 joint recruitment events in 2013-2014 with over 20

employers and more than 200 participants.

The Job Search Workshop (JSW), funded by Citizenship

Immigration Canada, is a pre employment program. Clients conduct

labour market research and develop initial career plans. The JSW

program is delivered over 4 consecutive days. There is a seamless

client pathway to move from the pre employment JSW program to

Employment Ontario services for job ready clients who need further

support with employment counseling & job development services.

To support low skilled women and newcomer clients we deliver

innovative Retail Sales & Customer Service training that includes; an

overview of the nature of retail work, hands-on training processing

various sales transactions using basic, computerized cash registers,

a series of workplace scenarios practiced through role plays, cus-

tomer service and retail workplace language, dealing with difficult

clients, working on a team, communicating with your supervisor; and

intercultural and cross cultural communication skills and strategies.

We provide practical, entry level computer training for Live-in

Caregivers, seniors and low skilled women. The sessions cover com-

puter basics, the use of toolbars, preparing Word documents, creating

a table, flyers, basic emails & an introduction to using the Internet.

We partner with Access Community Capital Fund to provide a

micro financing program to Thorncliffe Park community members.

Clients lacking financial support for their business ideas can access

a range of supports available to them for starting a small business.

We collaborate with Toronto Employment and Social Services

(TESS) to provide employment support for Ontario Works (OW)

clients, including access to TESS's EOS, an online job board.

EMPLOYMENT

ONTARIO:

3,043

clients assessed,

Resource &

Information,

Workshops and

Assessments

428

client cases managed

370

clients secured

employment:

JOB SEARCH

WORKSHOP (JSW):

109

client cases managed



T.M., a Microbiologist from Bangladesh, arrived in Canada in February

2013. By May 2013, she had been sending out many resumes for a

position as Microbiologist in a Lab, but with no response. She was

discouraged and assumed the lack of response was because she

was not “fluent” in English and did not have Canadian education or

Canadian work experience. She decided to attend the Job Search

Workshops program with a view to exploring career and re-training

options, as she was prepared to give up on Microbiology. While

attending the JSW program, she revised her existing resume and

practiced her 30-second commercial. She also attended several

networking events, English Conversation classes, and mock inter-

views. By June, she felt confident to resume her job search for

“Microbiologist” and started to send out resumes again. To her

great surprise, she received immediate requests for interviews, and

was much more confident in her ability to find work in her field. By

the end of June, T.M. wrote to say “I am grateful to TNO for helping

me to prepare for a successful Job search. These programs helped

me to reach my goal. I am feeling proud to say I was successful in

finding a full-time job as “Analyst” in a Microbiology Department!”


ASSOCIATION OF PROFESSIONALS

IN THORNCLIFFE (APT):

We created an Association of Professionals in Thorncliffe (APT) as a

way for professional newcomers to meet their professional peers in

the Thorncliffe and Flemingdon community. The APT group is part

of Toronto Region Economic Immigration Council’s (TREIC) and the

Professional Immigrant Networks (PINs) and participates in citywide

training and special events. The group meets every month to network

and share professional information about accreditation, licensing and

job prospects. The goal of this association is to expand and increase

the networks of newcomers, through the development of sector specific

chapters (i.e. IT chapter, a Finance chapter, an entrepreneurial chapter).

In 2013-2014: 173 professionals attended APT meetings.

STUDY GROUP FOR INTERNATIONALLY

TRAINED MEDICAL DOCTORS:

TNO has a study group for internationally educated medical doctors

to support them in their goal of obtaining a license to practice their

profession in Canada. This weekly study group session is led by a

community volunteer, who is also currently working on gaining her

Assistant Physician credentials. We provide this group with a space

to conduct the session, study materials and refreshments during

their break time. This group is guided and mentored regularly by a

range of speakers from different health care fields. We are working

on creating a parallel group that will focus on the pathways to other

regulated professions to create alternative career opportunities.

In 2013-2014: 25-30 internationally educated doctors attended the weekly sessions.

LANGUAGE INSTRUCTION FOR

NEWCOMERS TO CANADA (LINC)

TNO has been providing English language training, Language In-

struction for Newcomers (LINC) for over 20 years and as a result we

have a very good reputation for providing effective programming and

our classes are very well attended. As part of our wrap around serv-

ice delivery model, LINC clients are connected with settlement work-

ers as soon as they start the program to ensure that they are able to

access all the services and supports that they need.

As a result of high attendance and long wait lists we were able to

expand and now offer 11 classes from Literacy to level LINC 7 (the

highest level) delivered at 2 locations in Thorncliffe Park (18 Thorn-

cliffe and 1 Leaside Park Drive). As part of the LINC program and to

ensure accessibility, 68 child minding spaces are provided. Our child

minder staff includes Early Childhood Educators (ECEs) and we work

with our Ontario Early Years Centre (OYEC) staff to provide activities

based on child development theories. The LINC curriculum includes;

everyday language for daily life, financial literacy and Citizenship

class components. We have enhanced the curriculum by including

peer tutoring and inter-level activities, which provide mentoring

opportunities between and among LINC students. We have a good

relationship with Centennial College’s Teaching English as a Second

Language (TESL) program and our instructors regularly provide TESL

students with supervised practicum teaching experience.

In 2013-2014: we served 569 adults and 369 children and 180 cleintsimproved their language levels.



Muqeem Ahmed Khan arrived in Canada from Karachi, Pakistan in

June 2010. He has a degree in Graphic Design, a diploma in Fine

Arts and extensive experience working with multi-national compa-

nies. Succeeding in a new country with a culture and language very

different from his own was a daunting task but Muqeem wasn’t one

to back down from a challenge. He joined the LINC program and

began to attend classes regularly. He soon began to volunteer

actively in local art fairs and fundraising activities. In September

2013, Muqeem was promoted to CLB 6/7 and joined the English for

Education and Employment course at TNO. It marked the beginning

of an exciting new phase in his journey. His classmates were

internationally-trained professionals from around the world, each

with a unique set of skills and experiences. But, they all shared the

same goal, to improve their English in order to achieve professional

success in their new home, Canada. Also, Muqeem really liked the

welcoming classroom environment and innovative approach to lan-

guage learning. Every day, he learned something new and valuable

and he challenged the bounds of his own capabilities and often,

he surpassed them. He began to feel more comfortable interacting

with people from other cultures and presenting before unfamiliar

audiences. Muqeem also attended job search workshops, informa-

tion sessions and networking events at the TNO Employment Centre

as part of his LINC curriculum. In January 2014, Muqeem graduated

from his LINC class. Today, he is employed in one of Canada’s

largest cosmetic companies in a permanent, full-time position.

Today, Muqeem Ahmed Khan is well on his way to attaining his

Canadian dream. “Attending LINC was the single most important

step I took on my path to success,” he says with a broad smile.

SETTLEMENT SUPPORT SERVICES

TNO’s settlement services are defined by the needs of the users

and delivered in a respectful and culturally sensitive manner. Our

services take into account the complex, multifaceted, interrelated

dimensions of settlement and integration. These services are based

on reliable, up-to-date information which promotes positive change

in the lives of our clients. When clients access our services, the staff

follow a structured delivery service plan. Settlement staff conduct

intake and needs assessment and an orientation to TNO’s programs

and services with all clients. The assessment looks at immediate

needs (e.g. housing, income security, clothing, physical and/or

mental health needs, etc), cultural and social needs (managing

changes, rights and responsibilities, community life skills, addressing

issues of racism, etc) and the identification of other needs (critical

documents, family issues, language, transportation, social connect-

edness, employment etc). Service provision includes service plan-

ning, settlement and/or employment counseling, information, referral

and orientation services, assistance completing forms, interpretation/

translation and individual client advocacy. Services are prioritized

according to the needs of the clients. The personalized needs

assessment and service plan and internal and external referrals


are done to help newcomers make informed decisions about their

settlement needs and understand life in Canada. Referrals are made

to the appropriate internal and external services capable of meeting

those needs (e.g. language training, employment services, health

centre, legal centres, etc). The clients are provided with enough

information about each program and service that provides them

with the tools to make an informed choice.

We provide these settlement services to 136 elementary, middle

and secondary schools throughout the GTA and to 6 Toronto Public

Libraries through the Library Settlement Partnership (LSP) program.

In 2013-2014: we served 25, 438 clients, 12,127 who were newcomers


I came to Canada almost 2 years ago, with my family and I already

had most of my family members living here in the past 20 years.

Some might think that it made it easier for us to adjust which is kind

of true but there were expectations from the other family members

how and when you need to accomplish things. Being pulled in many

directions by different people it exhausting. I met Lyne and got to

know about TNO and the services they provide, it helped us a lot in

mapping our future. I joined ELT program and I had co-op placement

at PDSB ESL program. Currently I am working in one the biggest

settlement agencies in Mississauga as LINC administrator. Lyne and

TNO gave me hope and showed me there is always light at the end

of the tunnel and I made sure to pass this knowledge to every new

immigrant I meet.


On the 26th of Oct, 2012, I landed as a new immigrant at the Toronto

Pearson airport, along with my family. After completing the immigra-

tion process, we were welcomed by some relatives, who had already

arranged an apartment for us in Toronto, so we were saved from the

hassle of searching for a place to live. The next major step was to

complete all the legal documentation required by the government of

Canada, for which I took help from Thorncliffe Neighbourhood Office

(TNO). They also facilitated us with our kid's school admissions. Then

began my search for a job, and I was guided by the TNO about dif-

ferent kinds of training courses to help find a suitable job. I took a

few training courses and started working as a volunteer worker in

Thorncliffe Park Public School. Ultimately, I came across Nawal Ateeq,

a settlement worker from TNO, who helped me find a job at a local

fast food restaurant called Popeye’s. In the beginning I worked in

Popeye's as a cashier once a week but after few weeks I was work-

ing 3 days/week. Fast forward to 2014 and I am now working as a

cashier manager at Popeye’s full-time and as a lunchroom supervi-

sor at Fraser Mustard Learning Academy. I am very satisfied and

content with my decision to move here. All of this would not have

been possible without the help of Allah and the support of my family

and community workers.


LIVE-IN CAREGIVERS PROGRAM

TNO is the main agency in the city assisting Live-in Caregivers by

providing specialised programming for clients who are in the process

of transitioning from being a live-in caregiver (Temporary Foreign

Workers) to being a live-out worker on an Open Work Permit, to

being permanent residents and being reunited with their families.

The Live-In Caregivers in Transition program is client centred, client

directed and inclusive and has expanded from 4 clients to over 500

in six years. To ensure accessibility we created a virtual community

using Facebook. Information on immigration issues, job postings and

education and training options are all posted on the Facebook page

which has 675 active members. We have been working closely with

2 local churches, providing services on site on the weekends.

This year as a result of expanded funding from CIC, we have 2

settlement staff designated specifically to work with this group.

We provide sessions on leadership training, employment services

to improve their transition to their chosen employment, English

classes in Essential Skills and computer classes, and workshops

on employment standards and employee rights as most participants

work in challenging environments and are often victims of employment

abuse. We support clients who have experienced long periods of

family separation & are experiencing issues around family reunifica-

tion with intergenerational programming and youth focussed recre-

ational activities. The sponsored children of live-in caregivers often

experience issues of attachment to their parent as a result of a long

term separation. These children also have issues of adaptation to

Canadian society and the Canadian education system and don’t do

well in school as a result. There is a high school dropout rate among

Filipino youth. Parents’ lack of English fluency affects their ability to

support their children’s progress at school and many clients often

work two jobs which affects the amount of time they can spend

with their children.

In 2013-2014: we served 300 clients and there are more than 675 activeFacebook members



My name is Maria Cristina Espejo. I came here in December 2012

through the help of my relative. I was motivated to apply for a Live-in

Caregiver position because of the promise of permanent residency

for me and my family. I worked for my employer who sponsored me

for more than a year; I had working long hours, including public

holidays without pay. My employer didn’t give me fixed days off and

I would be on call too during those days. January of 2014 I had an

argument with my employer about working on my day off. I refused

but she would usually threaten me. It was Sunday morning and I

didn’t realize that subway opens at 9 in the morning. I was late and

she called me; yelling at me over the phone. That was when I de-

cided that I could no longer tolerate the treatment I was receiving

from her and decided to quit. I then had problems getting my last

pay cheque, T4 and ROE. I was very anxious because I was having

thyroid surgery in a few weeks and I did not have money. A friend

who knew of my situation told me about TNO. I came to see Pinky

at the office. She encouraged me to learn more about my rights and

responsibilities as a caregiver. I attended the Know Your Rights at

Work workshop; I learned a lot from the workshop and gained more

information on community services that is available if I need help. I

received my last pay cheque, the T4 and ROE with Pinky’s support

and I recovered from my surgery. I am now working with a new fam-

ily that is treating me better than my previous employer. I learned

how to assert my rights without being disrespectful to them. I am

sure that I will finally complete my 24 months and bring my family

here in the future. Thank you to TNO for the services I received; it

helped me a lot. I will always be thankful not just because Pinky

helped me but because I learned a lot. Experience is the best

teacher and I believed that Knowledge is Power!

CITIZENSHIP CLASSES

The purpose of these classes is to assist the clients to better prepare

themselves for the Canadian Citizenship exam. Using the Canadian

citizenship book ‘Discover Canada’, we have created an interactive

curriculum and delivered a series of popular and well-attended

Citizenship classes to ensure our clients are well prepared for the

Citizenship test and strengthen the clients’ ability for civic partici-

pation. This program is facilitated by settlement staff supported by

volunteer facilitators and includes pre and post course mock tests

and as a result, clients have all demonstrated great improvement

from participating in this program.

In 2013-2014: 260 clients participated in these sessions.


MULITCULTURAL WOMEN’S GROUP

The objective of the Multicultural Women’s Group is to provide a

welcoming place for women to connect with each other, network and

learn new skills. The group, newcomer women and Canadian born,

mix resulting in a positive, unique cultural exchange that involves

cultural competencies, and a skills exchange where women share

their skills and mentor one another. We have participants ranging from

13 years old to over 80 years old. Group topics include Building

Healthy Relationships, Challenges faced in the New Country, Sewing,

Knitting and Crochet workshops, and Healthy Cooking workshops.

In 2013-2014: 300 women participated in this program

ORIENTATION TO ONTARIO (O2O):

The Orientation to Ontario (O2O) project is a bilingual pilot project

funded by Citizenship and Immigration Canada (CIC) and the Ontario

Ministry of Citizenship and Immigration (MCI). The information is

delivered in a group workshop format and the feedback has been

very positive from our newcomer clients. The objective of the O2O

project is to deliver holistic orientation sessions in a group session.

In 2013-2014: 572 clients participated in 72 sessions


SENIORS PROGRAM

TNO’s Welcoming Community Settlement program and the New

Horizons for Seniors Program (NHSP) include a wide range of activi-

ties that focus on the needs of our seniors in both our Thorncliffe

Park and St. James Town Community Corner locations. Through this

work we have engaged over 300 seniors this year who come and in-

teract with one another and build new relationships across cultures.

Our goal of championing the seniors in the community was realized

through a range of workshops. Our socialization supports included

Lifeskills, elder abuse prevention awareness, arts and crafts and

movies. Our Health + Wellness supports included nutrition, Shibashi,

cooking and summer gardening. Throughout the year, celebrations

were held including: Seniors’ Month, Asian Heritage Month, Family

Day, Christmas and a Summer BBQ.

In 2013-2014: Over 300 seniors participated in this programming.

SWIS (SETTLEMENT WORKERS

IN SCHOOLS) PROGRAM

The SWIS program is a partnership between the Toronto District

School Board (TDSB), the Toronto Catholic District School Board

(TCDSB), Citizenship and Immigration Canada (CIC), TNO and 4

other settlement agencies in the GTA. The SWIS (Settlement Work-

ers in Schools) Program assists families when they first arrive in

Canada by placing Settlement Workers directly in the schools to

support newcomers with new challenges such as language, culture,

employment, housing, immigration, and adjusting to a new school

system. TNO is in over 136 schools throughout the GTA. The WIN

(Welcome and Information for Newcomers) Program for middle

schools and the Newcomer Orientation Week (NOW) Program is held

in certain SWIS high schools during the last weeks of the summer.

Both programs help orient youth and parents to their school, their

community and to Thorncliffe Neighbourhood Office.

In 2013-2014: 13,062 new clients, and 19,550 participants in 619 workshops.


NEWCOMER ORIENTATION WEEK (NOW)

The NOW (Newcomer Orientation Week) Program is in its sixth year

since TNO’s pilot at Marc Garneau and has grown to eight schools:

Marc Garneau CI, East York CI, Monarch Park Collegiate, Don Mills

CI, St. Patrick Catholic Secondary school, York Mills CI, Victoria

Park CI and Greenwood Secondary School. This CIC funded four

day program is an extension of the SWIS summer program and has

an extensive curriculum including a passport exercise specific to

each school that takes students to various locations (main office,

computer room, gym etc) for youth to familiarize themselves with

the school layout- they answer questions in order to get a passport

stamp. Youth learn about school rules and graduation requirements

as well as how to use a lock (for their locker), healthy lunches and

school routines. Students take a tour of the community and visit

their local library. The program is lead by Peer leaders who success-

fully undergo agency based training before the program facilitated

by Settlement Workers and teachers. The NOW program is tremen-

dously effective at supporting the integration of new students, easing

the transition and alleviating anxiety of newcomer youth.

In 2013-2014: 311 high school youth attended NOW

WIN (WELCOME AND INFORMATION

FOR NEWCOMERS)

WIN (Welcome and Information for Newcomers) Program is a middle

school half day project that is designed for parents and students in

two equal components. Valley Park MS students follow some of the

NOW curriculum learning about school expectations, timetables,

and rules while making friends and playing games. Parents find the

WIN program valuable as it introduces them to the Canadian school

system raising awareness and levels of comfortability sending their

children to a new school in a new country. Parents hear how they

can work with teachers, parent teacher interviews and the school

curriculum, and they take a tour of the school making the half day

program tremendously informative.

In 2013-2014: 72 middle school children attended WIN


“When I came to Canada I knew just a little bit of English I went to

summer school and it was my first experience in Canada, it was

hard to meet new friends and I felt so bad, after finishing summer

school I joined the NOW program. I can say that it really helped me.

Little by little I found my way and got back to the person I used to

be before coming to Canada. I started talking to people and making

friends, we took TTC and explored Toronto; I was comfortable in

school finally. This year I became a Peer Leader and helped all

the new students – it was the best feeling for me to be a leader

and assist in the program. We have so much fun!!” Peer Leader

at Marc Garneau CI.


SETTLEMENT WORKERS

IN THE LIBRARIES (LSP)

The Library Settlement Partnership (LSP) is a joint program between

Toronto Public Library (TPL), Citizenship and Immigration Canada

(CIC) & Thorncliffe Neighbourhood Office (TNO). Our settlement staff

is placed in the Thorncliffe, Flemingdon, Riverdale and Parliament

libraries to provide settlement services and workshops and connect

newcomers to resources & services in the community.

In 2013- 2014, 106 new clients accessed services at our LPS sites and176 returned for ongoing services.

CLIENT’S STORY:

After landing in Toronto in January 2013, I faced seemingly insur-

mountable challenges like all other newly arrived people do but I

believe that ” Where there is a will there is away”. As an initial step,

I joined TNO’s Internship program as a Teacher’s Assistant at LINC.

The TNO’s Internship Program gave me a chance to get familiar with

the local workplace etiquettes and the trends in the Canadian job

market. Their professional training workshops, inside classroom

training of their mentors at LINC, and one to one general guidelines

to hold a successful job search were of a great help to me. Now,

as I’ve already accomplished my back up plan of providing financial

support to my family, and have achieved my short term goal of

acquiring TESL Accreditation, I am job ready and am doing my

practical search for an English language teaching position. Once

again, as an initial step, I have recently joined the TNO’s IELTS/TOEFL

Preparation Program as an Instructor that is held in Toronto Public

Library Thorncliffe Branch. I am grateful to the TNO in general and

the Library Settlement Worker in particular for providing me with

their practical support that I really needed to chalk out and achieve

my professional goals. Though, I haven’t achieved my long term goal

yet, I am still hopeful that I would be able to achieve it by following

the prescribed procedures gradually and steadily because “Slow

and Steady Wins the Race!”


THORNCLIFFE NEIGHBOURHOOD OFFICE

City of Toronto 2%

Foundations 5%

Provincial Government Funding 24%

Office and General administration expenses 8%

Rent and Occupancy cost 7%

Federal Government Funding 55%

United Way 11%

Sundry income and interest 3%

Direct Service Delivery Cost 85%

Distribution of ExpendituresFiscal Year 2013 – 2014

Sources of RevenueFiscal Year 2013 – 2014

Financials


Expenditures

Office and General administration expenses $ 497,506.00 8%

Rent and Occupancy cost $ 436,661.00 7%

Direct Service Delivery Cost $ 5,323,358.00 85%

$ 6,257,525.00

STATEMENT OF REVENUES AND EXPENDITURE(Year Ended March 31, 2014)

Revenues

Federal Government Funding $ 3,435,631 55%

City of Toronto $ 146,722 2%

Foundations $ 293,226 5%

Provincial Government Funding $ 1,540,070 24%

Sundry income and interest $ 169,626 3%

United Way $ 714,075 11%

$ 6,299,350

Expenditures

Salaries and employee benefits $ 4,873,173 $ 4,893,936

Rent and occupancy costs $ 436,661 $ 427,195

Program expenses $ 625,092 $ 398,578

Repairs and maintenance $ 86,479 $ 82,292

Office and general $ 83,938 $ 87,076

Telephone $ 50,965 $ 49,347

Insurance $ 31,872 $ 40,837

Professional fees $ 15,591 $ 16,630

Amortization $ 53,754 $ 56,511

$ 6,257,525 $ 6,052,402

Excess of revenue over $ 41,825 $ 18,287expenditures for the year

Revenues

Federal Government Funding $ 3,435,631 $ 3,355,262

City of Toronto $ 146,722 $ 141,960

Foundations $ 293,226 $ 266,430

Provincial Government Funding $ 1,540,070 $ 1,526,024

Donations, Sundry and interest income $ 169,626 $ 164,185

United Way $ 714,075 $ 616,828

$ 6,299,350 $ 6,070,689

2014 2013

Thorncliffe Neighbourhood Office’s financial statements were audited by BDO’s Chartered Accountants,

and are available in full to any member upon request


VOLUNTEERS AND STUDENT PLACEMENTS

At TNO we rely on the help of our volunteers to support us with

many programs and activities including computer classes,

workshops, OEYC and Youth programs and reception coverage.

Volunteering is the most satisfying method of utilizing one’s

valuable time, not only to enhance personally but also to grow

with the organization. This is the most effective tool for networking

purposes and the genuine effort and contributing initiative will

certainly make a difference in the community. Over 200 volunteers

assisted us in 2013-2014.

Thank You to TNO’s skilled and vibrant team of Board members,

volunteers and students for 2013/2014.

Your dedication makes TNO one of the leading community serv-

ice organizations in Ontario. Together, you are TNO!

Mahtab Sajid

Rafia Rahiman

Salma Sadaf Khan

Sadia Kashif

Mahwish Noushad

Virginia Jiwa

Rahmat Damani

Rabia Popal

Sarwath Sultana

Prasanta Kumar Bhunya

Saima Noreen Huma

Nushrat Azad

Elizabeth Trew

Romana Shahu

Rabia Mahmood

Jennifer Lukas

Sayeeda Nazmun Arif

Abhijeet Manay

Khush Bakht Wardah

Gentiana Belliu

Fatimah Bafagih

Shimanta Showmma Hrishit

Alice Bautista

Giselle Brandao

Michelle Celis

Evelyn Cordero

Guillerma Escosa

Shams Alsafar

Ahmed Hussein Benbrahim

Abdillah Hussein Benbrahim

Osama Hussein Benbrahim

Sadik Alturej

Lenny Fabia

Maxine Katie

Ai Ying Law-Tan

Fatima Hortel

Pearlita Juan

Aliya Khan

Dianne Panlaqui

Naomi Pasion

Sienna Tacdoro

Josefina Zenarosa

Coleath Carter

Geraldine Buenaflor

Grace Corpus

Mansoor Ahmad

Aileen Banzon Tan

Sarwath Sultana

Rafia Yasmeen Rahiman

Zerah Syed

Saniata Valdez

Vadim Kim

Michelle Delaney

Salma Ferdous

Abdul Qabir Baftaghi

Chase De Leon

Katherine Marhong

Kerisha Basckomke

Marycarmen Lara Villanueva

Melani Delcol

Mir Najibullah Habib

Preksha Kalbere

Yalda Saleh

Zebina Verji

VOLUNTEERS AND STUDENT PLACEMENTS

BOARD MEMBERS

Name Position

Bill Pashby Chair

Sofian Mustafa Vice Chair

Allan Parkin Chair-Finance

Neena Locke Committee/Treasurer

Secretary

Name

Pat Moore

Ian McBride

Nancy Stewart

Name

Zaid Majo

Foziya Doctor

Hafeez Amarshi


Linda VerzosaRohma RiazSyed Iqbal Haji Mohammad Fizza KhanVit WagnerSayed FazlGloria Suarez CastanoPrecy Kojo Tariq Rehman Najmudin Esmail Zhaohui WanDeeba KhanJosie Dey Alexandra Grigorieva Natalia Goryacha Ata Amandurdyev Hilda D’ Costa Tommy Huang Henderson Scott Mila Aldanese Lita LorenzoMagda MangilaVeronica Bardi Christina LutaRiyaz Ramzan Nelita JugoCarmen Panganiban Angela Hollohan Shaheen Kauser Tasneem Hussain Marcelina SerquinaArianne Natividad

Melita TanLeana FosterJennifer LukasRomana ShahuRabia MahmoodYasmin NasirArshad MahmoodTanzeela HanifNelofar RaziAbdullah KhanAbdullaj Rafay KhanAdam PatelAhmad Anees Akbar QayumiAmmaar Khan Arrel KamalErphem Y.MEymaz ChhotimiFaeez Muhammad Faisal Feroz Farva FayyazFatema DiwanFraz JamilGajanan KusalanHabeebah MotalaHamzah AhsanHuda IjazHunaina DoryaHussain AnumIqra ErumJalal WarraichKathleen Kay TizonKyanna Linton

Malik PorterManoor MeMichelle LenartowiczMohammad Rashid KhanMohammed Ali JavedMohammed KaunainMohid SharifMoosa RazaMuhammad FarooquiNabelo AlamNabil AhmedNahida HaidariNarmeen Minhas Nemat HaknazarovOmer KhanPamir Amiry Parwana HaidariRafay AhmedRafid Naeem Rija KhanRoqyia AhmedSabah SiddiqueSaher AsadSana Chadri Shagofa BernaShayan AquilSofia IjazSumayya FatimaSyed YousufUzair AshrafWadood SyedWinnona YumolYounis Thanoon

Zain HasanAsit S KhanChristine MwangiKristina AkhantiMaria ZaidiMary Getachew Ramsha KhanTamim Tarzi Vinorth Vignes Waramourthy Amina BarechiFiraz KhanUzair AshrafAfifa BariFarooq SattarTakhliq AmirKairat AmirCarlaj FeliciosaDanielle MedinaNadia QassemiCharmaine Claire SharmaZainab Al SamanehAfqiaa TanadfahAparna DasAhtsham ZahidMaleeha Danyal Tanzeela FaisalNica MartinezTahir KhanIshrak HossainMueez SiddiaKashifah AhmedZed DivonAashir Vali Vahidy

Hamza SohailUroosha LailunAsfand NawazFaham RacesAashir MinhasNishat HaqueYusra AsadDanyal MaleehaAbdul KareemUzma KhanShiza ShahzadManihur RafiaSeema MahidaSumayya FatimaRaza Meman Ali AsadAsad YusraUddin RahiDeeba KhanRehmat DamaniRabia PopalVit WagnerRohma RiazRobert GrovesSaraniya SanthirakumaranMartha Constanza ReyesChristian GedzNemanja JovanovicPatricia PereiraMelinda KinneyKaterina MaragosJoanne Lieu

VOLUNTEERS AND STUDENT PLACEMENT NAMES


NEIGHBOURHOOD PARTNERS

Chinese Senior Group at Glen ManorDarul Al Salam MosqueDon Valley Women of NationsEast York Town CentreJenner Jean-Marie Community CentreLabour Education CentreMorguard CorporationThorncliffe Filipino-Canadian Seniors Club

Thorncliffe Food BankOntario Afghan Seniors GroupOverlea Social ClubPAK Seniors Forum GroupSouth Asian Social ClubThorncliffe Park Chapel HousingThorncliffe Park Citizenship CommitteeThorncliffe Park Day Care Centre

Park Property ResidentialQ.Residential Thorncliffe Park Public SchoolThorncliffe Park Public School Parent Association Thorncliffe Park Tenants AssociationThorncliffe Park United ChurchThorncliffe Park Women’s Committee

FUNDERS, PARTNERS AND DONORS, MEMBERSHIPS AND AFFILIATIONS

FUNDERS

Canadian Association For The Advancement ofWomen and Sport and Physical Activity

Canadian Women’s FoundationCitizenship and Immigration CanadaCity of TorontoEmployment OntarioMaytreeMetcalf Foundation

Ministry of Children and Youth ServicesMinistry of Citizenship and ImmigrationMinistry of Community and Social ServicesMinistry of Training, Colleges and Universities MLSE FoundationOntario Trillium Foundation

Public Health (Peer Leadership Program – Prevention Type2 Diabetes)

Public Health Dental Unit RBC After School Grants Program RBC Financial GroupService CanadaUnited Way TorontoWrigley

CORPORATE MENTORS AND PARTNERS

Celestica Coca Cola Canada Davis + Henderson (D+H)


COMMUNITY AND SERVICE PARTNERS

Afghan Women’s OrganizationAlliance for South Asian Aids Prevention (ASAAP)Applegrove Community ComplexAssociation of Early Childhood Educators Ontario

(AECEO)Bangladeshi – Canadian Community ServicesBetter Living CentreBob Rumball Centre for the DeafHousing ConnectionsImmigrant Women Health Centre Iwworkers – Independent Women

Workers AssociationCaregivers Action CentreInstitute of Chartered Accountants of OntarioJVS TorontoKids Up Front CanadaKiwanis TorontoLabour Community ServicesMoeen CenterOntario Coalition For Better Child CareOntario Science CentreOxford University Press CanadaChildren’s Aid Society of TorontoCivic Action

Community Care East YorkCouncil of Agencies ServingSouth Asians (CASSA)Crescent Town ClubCycle 26Diasporic GeniusDon Mill Employment Resource CentreEvergreen Brick WorksFamily Supports Institute OntarioRed Apple DaycareRoyal Ontario MuseumRyerson UniversitySherbourne Community Health CentreSkills for ChangeSocial and Enterprise Development Innovations

(SEDI)South Asian Legal Clinic of Ontario (SALCO)South Riverdale Community Health CentreToronto Catholic District School Board (TCDSB)Toronto District School Board (TDSB)Toronto Police Service 53 and 52 DivisionFlemingdon Community Legal ServicesFlemingdon Community Health CentreFlemingdon Neighbourhood Services

Flemo City MediaFood ShareGeorge Brown CollegeTeach2LearnThe Donway Covenant United ChurchToronto Public Library (TPL)Toronto Training Board (TTB)Trinity Presbyterian Church York MillsTropicana Community ServicesU for ChangeWarden Woods Community CentreWelcome Pack Canada Willow Glen Co-operativeWillow Breast Cancer Support Canada Women College HospitalWomen’s Health in Women’s HandsWoodgreenWorking Women Community CentreWorld Literacy CanadaYES I CAN! Nursery SchoolYMCA Greater TorontoYork UniversityYouth Challenge FundValley Park Go Green Circuit Field

The Blue Lupin FoundationPotters Studio IncThe W. Garfield Weston FoundationCoca Cola Canada

Metcalf FoundationMLSE Team Up FoundationRBC FoundationThe Home Depot Canada Foundation

TD Bank Group Summer Hill FoundationMaureen Kempston-Darkes

DONORS


Action For Children Today and Tomorrow Better Beginnings NOW CAP-CCanadian Association of Family Resource

Programs(FRP Canada)Canadian Council for Refugees (CCR)Canadian Prenatal Nutrition Program (CPNP)Centenial Infant and Child CentreCentre For Addiction and Mental HealthCentre for City EcologyCentral Neighbourhood HouseCity KidsClinical Infant Mental Health Program

(Hincks-Dellcrest Centre - Gail Appel Institute)Coalition for Ethno- Racial Access to Addiction

Sevices

Colour of Poverty Colour of ChangeCouncil Agencies Serving South Asians (CASSA)Early Years Actions Group (EYAG) CommunityFamily Day Care ServicesGirls Action FoundationLabour Education CentreLearn And Work Program with the Ministry of

Government and Consumer Services Metro Association of Family Resource ProgramsNeighbourhood Legal ServicesOntario Council of Agencies Serving Immigrants

(OCASI)Social Planning TorontoParkdale Legal ServicesRyerson University

Scouts CanadaSeneca CollegeSpelling Bee Of CanadaSt. James Town Community CornerTamil Service Providers Coalition Toronto Community Housing CorporationToronto East General HospitalToronto Neighbourhood Centres (TNC)Toronto Preschool Speech and

Language ServicesToronto Public HealthYouth Employment Partnerships(YEP)Youth Services Network (YSN)

MEMBERSHIP AND AFFILIATION

TNO FUNDERS, PARTNERS AND DONORS, MEMBERSHIPS, AND AFFILIATIONS

MAIN OFFICE

18 Thorncliffe Park Drive. We are your first

stop for Thorncliffe Neighbourhood Office

services.

Please visit us here with any questions.

You can call us at 416.421.3054 or e-mail

us at [email protected].

We are open from

Monday to Friday from 9:00 am to 5:00

pm, Saturdays from 10:00 am to 4:00 pm,

and Thursdays from 9:00 am to 8:00 pm.

We also offer some evening programs.

Our Main Office and TNO Employment

Services all have computers, local fax

machines, telephones, a printer, a

scanner, and a photocopier you can

use for free.

ONTARIO EARLY YEARS CENTRE

45 Overlea Blvd, Unit 108A,

You can contact us at 416.421.8997.

The Ontario Early Years Centre is a place

for parents, grandparents, care-givers

and children up to the age of six.

YOUTH CENTRE

45 Overlea Blvd, Unit 108.


The Youth Centre includes a drop-in,

recreational and educational programs,

and free access to computers, internet

and printing.

EMPLOYMENT SERVICES

1 Leaside Park Drive, Unit 7.


We offer a variety of services out of

this location including employment

and training services.

TNO @ CRESCENT TOWN

(Satellite Office)

Crescent Town Club, Unit 2A,

The Market Place. You can contact

us at 416.690.6385.

Follow us on:

DONATIONS

If you would like to make a donation

to Thorncliffe Neighbourhood Office

please visit our website at

www.thorncliffe.org

or you can write a cheque payable to:

Thorncliffe Neighbourhood Office

18 Thorncliffe Park Drive

Toronto, ON

M4H 1N7

VOLUNTEERING

If you would like to volunteer at the

Thorncliffe Neighbourhood Office

please e-mail [email protected]

INTERNSHIP

If you would like to be an intern

at Thorncliffe Neighbourhood

Office please email us at

[email protected]

Annual Report Editors: Natasa Bikova,

Catherine McNeely, Kirsten Edlund

Annual Report Design: Steven Boyle

Documents

TNO 2013-2014 Annual Report