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TM Net UniFi IPTV Presentation
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TELEKOMMALAYSIABERHAD
1.Background
2.OverviewofIPTVService
3.OverviewofIPTVPlatform
4.OverviewofUnicast&MulticastTraffic
5.OverviewofIPTVEnd2EndNetwork
6.CommonIPTVSTB&EPGErrorCodes
7.IPTVtroubleshooting&Monitoringsystem
PRESENTATIONAGENDA
IPTV (Internet Protocol Television) is a system where a digital television services is delivered using the Internet protocol over a network
4
WHATISIPTV?
IPTV services may be classified into three main groups:
live television, with or without interactivity related to the current TV show; time-shifted television: catch-up TV (replays a TV show that was broadcast hours
or days ago), start-over TV (replays the current TV show from its beginning); video on demand (VOD): browse a catalog of videos, not related to TV
programming.
IPTV service was launched on 24/3/2010 which is part of UniFi triple play.
2.1TYPICALCONSUMERUNIFISETUP
TM STB MAC Address = 00-07-63-XX-XX-XX
1 Power
indicator
When the EC2108E STB is working, the indicator is in green.When the EC2108E STB
is standby, the indicator is in red.
2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is
on.When the EC2108E STB is disconnected from a network cable, the indicator is off.
3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator
blinks.
4 LED Monitor The working status of the EC2108E STB is displayed on the LED monitor.
2.2AppearanceoftheEC2108ESTB
Uncovered front panel of the EC2108E STB
5 MENU You can press the key to access the main menu.
6 LEFT/RIGHT You can press the keys to adjust volume, or move the cursor leftward or
rightward on the EPG.
6 UP/DOWN You can press the keys to switch between channels, or move the cursor
upward or downward on the EPG.
7 OK You can press the key to confirm an operation.
2.2AppearanceoftheEC2108ESTB(cont)
1 RJ45 It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service
providers Ethernet port on the wall or on an ADSL modem.
2 Y, Pb, and Pr They are connected to the Y, Pb, and Pr input ports of a TV set.
3 CVBS It is connected to the composite video input port of a TV set.
Audio (R) It is the port for the output of the right-channel analog audio.
Audio (L) It is the port for the output of the left-channel analog audio.
4 S-VIDEO It is connected to the S-Video input port of a TV set.
2.2AppearanceoftheEC2108ESTB(cont)
5 S/PDIF It is an optical S/PDIF output port.
6 HDMI It is an HDMI output port.
7 USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port
to meet operation requirements.
8 It is the power input port (12 V and 2 A DC).
9 ON/OFF It is the power switch. It is used to turn on or turn off the power.
10 It is a USB 2.0 host port.
2.2AppearanceoftheEC2108ESTB(cont)
Name Function
1 Power(Blue button)
Shifts a TV set between a working state and the standby state.
2 Scan Studies the functions of the remote control of a TV set.
3 TV/AV Shifts the video output of a TV set.
4 VOL-/VOL+ Adjusts the volume of a TV set.
5 Power(Red button)
Shifts the EC2108E STB between the working state and the standby state.
6 Live TV Shortcut to the live TV function.
7 I-mode Shortcut to the interactive function.
8 VOD Displays the EPG page of VOD programs.
9 Menu Shortcut to the menu homepage.
10 Info Displays the information about the current program.
2.3RemoteControl
Name Function
11 Exit Exits the current page.
12 Guide Shortcut to EPG.
13 I-II (Audio) Switches between audio channels or audio tracks.
14 (Sub) Provides subtitles for programs.
15/16CH+/CH-
Switches between channels.Moves the cursor upward or downward on the EPG.
17/18VOL-/VOL+
Adjusts the volume.Moves the cursor leftward or rightward on the EPG.
19 OK Confirms an operation.
20 Mutes or resumes the audio.
21 BACK Returns to the previous-level menu on the EPG.Quits the playback of a VOD program.Quits the playback of a live TV program.Returns to the live TV state when a subscriber is watching a TSTV program.
2.3RemoteControl(cont)
Name Function
22 PgUp/PgDn Goes to the previous or next page.
23 REW Fast rewinds a VOD program.Fast rewinds a TVOD or TSTV program.Switches a live TV program to the time-shift mode.
24 FFW Fast forwards a VOD program.Fast forwards a TVOD program.Fast forwards a TSTV program.
25 Play/Pause In VOD mode: Press this button once to pause a playing VOD program. Press this button again to resume the program.In IPTV mode: Press this button once to switch a playing live TV program to the time-shift mode. Press this button again to play the time-shift program. Refer to the messages displayed on the TV screen.
2.3RemoteControl(cont)
Name Function
26 Red Starts or stops PIP.
Green Switches between PIP channels.
Yellow Switches to the next PIP channel.
Blue Switches to the previous PIP
channel.
27 Numeric buttons Selects channels or enters digits
and characters.
28 /HELP Shortcut to Help.
29 #/TEXT Switches between character input
methods.
2.3RemoteControl(cont)
2.4HyppTVOFFERING
15
LIVE TV ChannelsFree
A. Local channels (12) Free-to-air1. TV1 2. TV23. TV34. NTV75. 8TV6. TV97. TV Al-HijrahLocal1. Bernama TV2. HikmahRadio1. Hot FM2. Fly FM3. One FM4. Dushh FM5. Red FM6. Suria FM7. 988 FM8. Capital FM
B. International channels (7)
DWTV Asia+Channel News AsiaAustralia NetworkEuronewsTravel Channel HDLuxe.TV HDBloomberg TV
Video on demand (VOD)
Pay Per View Latest Movies
3 types of TVOD1. Hollywood Latest2. Malaysian Latest3. Asian Latest
Video on demand (VOD)SVOD / SOD / Free VOD
19 channels1. Malaysian History2. Play Games3. Flight Info4. Waktu Solat5. TED.com6. News Headlines 7. Ilham Bicara8. The Making Of 9. Cinema Movie
Trailers10. TryMasak11. Facebook12. i-Contest13. You Tube14. B-Smart TV 115. Info Trafik16. Dictionary.com17. WeatherForecast18. Horoscope
Interactive Channels
A. Subscription VOD(SVOD)Movies1. Hollywood Package2. Malaysian Package
Knowledge1. Knowledge-Nature Package
Kids1. Dino2. Animasi3. Galaxy
Malaysian1. Series Malaysian Package2. Series Aksi Package
B. Series On Demand (SOD)1. Series-Hollywood Premiere2. Series-Hollywood 3. Series-Asian
C. Free VOD1. Knowledge-BBC HD Package2. Sport Free View 3. News - Fokus Hari Ini
LIVE TV ChannelsPremium
Premium channels (36 )BBC KnowledgeBBC LifestyleCBeebiesSTAR Chinese Movies 2STAR Chinese ChannelChannel [V] TaiwanFashion TV HDMUTVWarner TVScreen REDBabyFirst TViConcerts HDUTV MoviesUTV BindassJaya MaxUniversal Channel HDSETIMNC International FOX Crime HDtvN HDNat Geo Adventure HDNat Geo MusicSyfy HDSS MusicNick Jr.Al- JazeeraEMASMTVN HDTVB 8Trace Sports HDThe CapitalFrance 24UTV StarsOutdoor Channel HD (New)KidsCo (New)EC Inspirasi (New)
1. New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi.2. Summary: Channels (66 = 20HD + 46SD), Interactive (18), radio (8) and VOD (17).
Top5channels
1. TV32. TV13. 8TV4. NTV75. TV2
2.5HyppTV PromoPackage
NowInternational(Channel155)NowMango(Channel156)NowHairun (Channel157)SCMLegend(Channel131)tvb8(Channel154)STARChineseChannel(Channel150)Channel[V]Taiwan(Channel152)ScreenRed(Channel180)SETI(Channel153)HyppGold (VideoOnDemand)
1..BBCKnowledge(Channel141)2.BBCLifestyle(Channel140)3.CBeebies (Channel130)4.BabyFirst (Channel131)5.STARChineseMov2(Channel151)6.STARChineseChl (Channel150)7.Channel[V]Taiwan(Channel152)8.FashionTVHD(Channel143)9.iConcerts HD(Channel146)10.UTVMovies(Hindi)(Channel191)11.UTVBindass (Hindi)(Channel192)12.JayaMax(Tamil(Channel190)13.tvN HD(Channel181)14.EMAS(Channel104)15.SETI(Channel153)16.NatGeoMusic(Channel147)17.NatGeoAdventureHD(Channel148)18.MNCInternationalChl (Channel112)19.MTVLiveHDChannel149)20.ScreenRed(Channel180)21.WarnerTV(Channel162)22.UniversalChannelHD(Channel163)23.Syfy HD(Channel165)24.FoxCrimeHD(Channel164)25.NickJr.(Channel132)26.MUTV(Channel170)27.Al Jazeera (Channel126)28.TraceSportsHD(Channel171)29.TVB8(Channel154)30.TheCapital(Channel127)
2.6HyppTV FEATURES&DESCRIPTION
Main Menu Features DescriptionsLiveTV TimeShiftTV(TSTV)
CatchUP
Set ParentalLock
Mosaic
Search
VOD MyBookmark
Rating
Search
Setting Profile Information
ProfileLevel
2.7UNICASTANDMULTICASTOFIPTVSERVICE
List of TSTV Channel = 25 channel1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD; 9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS; 18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25 . EC Inspirasi
List Of Catch Up TV = 24 channel1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass10 . Jaya Max 11. SETI ( you can only watch up to 3 Days back) 12. MNC International (you can only watch up to 24 hours back) 13 . tvN HD (you can only watch up to 3 Days back) 14. Nick Jr. 15. EMAS 16. Al-Jazeera 17. SS Music 18. MTV Live HD 19. Nat Geo Music (you can only watch up to 3 Days back) 20 . Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France 24 22. Outdoor Channel HD (you can only watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)
409419usersTotalSubscriber
362480usersCurrentIPTVUser
STBonlineuserMax=171.14K VODonlineuserMax=1.1K
ConcurrentEPGOnlineSubscriber
20HD:8.5Mbpsx20=170Mbps46SD:2.5Mbpsx46=115MbpsNVOD:2.5Mbpsx6=15MbpsTotalMulticasttraffic=380Mbps
Channel
2.8IPTVCURRENTINFORMATION(asofDec2012)
2.9AccessingtheConfigurationPage
UsetheremotecontroloftheSTBtoenter#1397#andthepassword8288sequentially,theSTBConfigurationpageappears.
2.9AccessingtheConfigurationPage(Cont)
MainmenuforSTBconfiguration
Tosavethechangedsettings,enterthepassword3008 inthepasswordtextbox,andthenclickSave.Ifthemessage"successful!"isdisplayed,itindicatesthatthechangedsettingshavebeensuccessfullysaved.Ifthemessage"passworderror!"isdisplayed,youneedtoenterthecorrectpasswordandtrytosavethechangedsettingsagain.
2.10SavingSettings
TheEC2108ESTBhasthreenetworkaccessmodes:
StaticIP DHCP PPPoE
2.11NetworkConfiguration
UseDHCPYouneedtosetInterface,SpeedofthenetworkadapteroftheSTB,Thedefaultvalueis
Auto.
2.11NetworkConfiguration(cont)
UsePPPoE: Username Password
2.11NetworkConfiguration(cont)
2.12BrowserConfiguration
HomePage:EPGDistributingServer(EDS)URLaccessedduringthestartupauthenticationoftheSTB.
Secondaryhomepage:BackupEDSURLaccessedduringthestartupauthenticationoftheSTB.
Entry:TheoptionsareEPG,BTV.
Locale:RetainthedefaultvalueEn(UK).
3.1IPTVARCHITECTUREOVERVIEW
MCR-Media Control Room Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed,
secrecy, security, or saving space by shrinking size.
VHE CBJVHE PUJ
2x10G2x10G
3.2IPTVPLATFORMOVERVIEW
Siebel
Medicon
NOVA
3.3IPTVDATACENTER
KOMTAR
524'56"N10019'47"E
KELANAJAYASs 6,47100Petaling Jaya,Selangor35'59"N10135'57"E
CYBERJAYA(CENTRAL)TMITComplex,3300Lingkaran Usahawan 1Timur,63000Cyberjaya,SelangorDarul EhsanMalaysia.255'49"N10139'24"E
EPG11units
HMS17units
USM1unit
LANRouter/Switches
8units
Storage/Diskarray4units
EPG11units
HMS17units
USM1unit
LANRouter/Switches
8units
Storage/Diskarray4units
EPG11units
HMS17units
USM1unit
LANRouter/Switches
8units
Storage/Diskarray4units
BMS 4servers 2databases 1storage 2loadbalancers
VAS 4svrs
ENCODER 70xencoders 2xmatrixsvr 2xmosaicsvr 1xdataminer
2loadbalancersCA 16servers 1storage
LANInfra
EPG4units
EDS4units
DHCP,NTP,NMS&OTHERSSYSTEMMODULES
HMS6units
USM1unit
CMS 2svrs
USM - Universal Server ManagementHMS HUAWEI Media ServerEPG Electronic Program Guide
3.4MEM MEDIAENTITLEMENTMANAGEMENT
MDN Media Delivery NetworkMEM Media Entitlement ManagementBMS Business Management SystemCMS - Content Management System
MRF Media Relay FunctionEPG Electronic Program GuideTVMS TV Message System
NMS Network Management SystemVOD - Video On DemandVAS Value Added ServiceCA - Conditional Access
3.5 MDN- MEDIA DELIVERY NETWORK
3.6CA IPTVCONDITIONALACCESS
3.7BMS BUSINESSMANAGEMENTSYSTEM
3.8CMS CONTENTMANAGEMENTSYSTEM
3.9I2000MONITORINGSYSTEM
3.10BTVSOURCESTREAMFLOW
3.11VODSOURCESTREAMFLOW
4.1UNICASTVSMULTICAST
HighBandwidthrequiredbetweenthevideosourceandanumberofendusers
Videosourcemakeseparatevideostreamsforeachrecipient
ReducedBandwidthrequirementsbetweenvideosourceandmultipleendusers
Networkdevices(routers)makescopiesofvideostreamforeveryrecipient
Unicast = one to one
Multicast = one to many
4.2UNICASTING Unicasting isthetraditionalwaythatpacketsaresentfromasourcetoasingle
destination
Eachuserwhowantstoviewthevideomustmakearequesttothevideosource.
ThesourceneedstoknowthedestinationIPaddressofeachuserandmustcreateIPpacketsaddressedtoeachuser.Asthe#ofviewersincrease,theloadonthenetworkincreases
Eachviewergetsacustomtailoredvideostreamwhichallowsthevideosourcetoofferspecializedfeaturessuchaspause,rewindandfastforwardofvideo.
Unicasting
VODServer
4.3 MULTICASTING MulticastingunlikeUnicasting,putstheburdenofcreatingstreamsforeachuseron
thatnetworkdevices(routers)ratherthanonthevideosource
IPPacketsaregivenspecialIPAddressestoberecognizedbythenetworkasMulticast.MulticastAddressRange,ClassD:224.0.0.0to239.255.255.255
IPMulticastusesUDP(UserDatagramProtocol)packets
IGMP(InternetGroupManagementProtocol)controlsaccesstoMulticaststreams
UsermustrequesttoJoinandLeaveMulticaststreams(SPTSorMPTS)
TM IPTVmulticastIPrange:239.192.100.xxx
Multicasting
5.1STBStartsProcess
NPE
JuniperIP Core
HOME Service Access BackboneMSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterOLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
IPTV MediaIPTVSignal
MSE
EPE
IPTV Gateway
DHCP Server
NPE
BRAS
MSE
MSANPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
DHCP RelayTrust Option82
Obtain IP using DHCP Insert Option 60 Insert Option 82
Allocate IP based on Option60/82
5.2STBUpgradesSoftwareProcess
NPE
JuniperIP Core
HOME Service Access BackboneMSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterOLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
MSANPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV MediaIPTVSignal
MSE
EPE
IPTV Gateway
Request the current version from upgrade-serverCompare the upgrade servers version with STBs current versionIf need ,download the software from upgrade-server ,then update and finally reboot
response the requesting from STB about the newer versionIf need ,deliver the software to STB by newer version
DHCP Server
NE80E
ME60
MSE
5.3STBBrowsesEPGProcess
NPE
JuniperIP Core
HOME Service Access BackboneAggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterOLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
MSANPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV MediaIPTVSignal
MSE
EPE
IPTV Gateway
Send a request to browse EPGResponse the requested EPG browsing
DHCP Server
NE80E
ME60
MSE
MSE/BRAS
EPG : Electronic Program GuideEDS : EPG Distribution System
EDS
5.4STBAccesses&AuthenticatesProcess
NPE
JuniperIP Core
HOME Service Access BackboneMSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterOLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
MSANPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV MediaIPTVSignal
MSE
EPE
IPTV Gateway
Request authentication from STB to IPTV signal systemRequest the EPG info form STB to EPG
Response the requested authentication from STBResponse the requested the EPG info form STB
DHCP Server
NE80E
ME60
MSE
EPG
EDS
EPG : Electronic Program GuideEDS : EPG Distribution SystemACS : Access Control System
ACS
5.5UserPlaysVODProgramProcess
NPE
JuniperIP Core
HOME Service Access BackboneMSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterMSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
MSAN/OLTPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV MediaIPTVSignal
MSE
EPE
IPTV Gateway
Request to play VoD program using EPGDecode the media stream and display
deliver the media stream from HMU to STB
DHCP Server
NE80E
ME60
MSE
EPG will response the STBs request , then dispatch the request in IPTV system, select a HMU to offer service
signal
media
Such as: VoD BitRate size:2Mb
RRS
RRS : Request Routing Server
5.6UserPlaysLiveTV/NVODProgramProcess
NPE
JuniperIP Core
HOME Service Access BackboneMSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterMSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
MSAN/OLTPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV MediaIPTVSignal
MSE
EPE
IPTV Gateway
send multicast stream to the router, including program stream, EMM
Browse EPG
NE80E
ME60
MSE
EPG will response the STBs request , then check the authorization info based on the user, and return channel info
Send IGMP join for V3 by IGMP ProxyRefresh group member table Forward multicast stream based on group member table
Request to play BTV program using EPGSend IGMP join for V3Decode the media stream and display
Refresh group member tableSend PIM join to source hop by hop in PIM-SSMForward multicast stream based on group member table
Transparentize IGMP join for V3 by IGMP-Snooping over VPLSRefresh group member table Forward multicast stream based on group member table
IGMP join
PIM join
Multicast forwarding
IGMP: Internet Group Management ProtocolPIM : Protocol Independent Management
5.7IPTVSystemRecordsTSTVProgramUsingMulticastProcess
NPE
JuniperIP Core
HOME Service Access BackboneMSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU SplitterMSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45GPON/Fiber
IPTV Media/Upgrade
IPTVSignal
IPTV Multicast
MSAN/OLTPC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV MediaIPTVSignal
MSE
EPE
IPTV GatewayNE80E
ME60
MSE
Send multicast stream to router
IGMP join/leave/query
Multicast forwarding
Send IGMP join to receive multicast stream for recording TSTV program
Enable IGMP quirerRefresh group member table Forward multicast stream based on group member table
Send PIM join and refresh group member table in PIM SSMForward multicast stream based multicast routing table
Such as: program Media_BitRate size:2Mb
PIM join
Send IGMP join to receive multicast stream for recording TSTV program
5.8UserPlaysInteractiveChannel(Youtube)Process
1 Gbps
1 Gbps
5.9 typical pop site LLD
1 x 10GE 1 x 10GE
MSE01.SKU MSE02.SKU
SymptomCategory Service/scopeblackscreenhangandfreeze(displaysatelliteicon)
AllBTV
Some BTV
SomeVoD
Jerkingandpixelization All BTV
Some BTV
HDprogram
Channelchange
Channelleave BTV
Slowchannelzapping BTV
SlowEPGnavigation EPG
IPTV system issue
Error Category Error codeNetworkerror 102xxx
STBupgradeerror 103xxx
CAclienterror 105xxx
STB notreceiveBTV 106xxx
EPGerror 108xxx
Systemerror 901xxx
ErrorCategory ErrorcodeSTBvideosignalerror 104xxx
Userauthenticationerror 201xxx
Product subscriptionerror 203xxx
Productinformationerror 204xxx
SelfServiceerror 205xxx
CAsystemerror 206xxx
Useroperationerror 301xxx
Network or IPTV system issue
Some IPTV faults have error code and symptom, some ones only have symptom.IPTV faults can be caused by IPTV system, STB or network issue.
6.1IPTVErrorcodeandsystemoverview
Page55
STB Error does not just contain STB problem, it is composed by 5 sub-error code, each means a kind of service . Compared with EPG error code, STB error code concerns more basic services.
The STB error code is classified by the first 3-digits number.ERRORCODE Relative Service Description
102xxx Networkproblem Usercan notaccesstheIPTVplatform
103xxx Upgradeproblem UpgradeSTBversionerror
104xxx VODproblem PlayVODserviceerror
105xxx CAproblem
108xxx Webpageproblem Webpageaccesserror
6.2STBERRORCODE
DisplayonTV(102004)
6.3SAMPLESTBERRORCODE(102XXX)
InthefurtherversiononlyVODcanappears105004.IfSTBPopupthiserrorcodeVODwillbepixelization afterplaying2minutes.
Page57
6.4SAMPLESTBerrorcodeDISPLAYONTV105004
EPGErrorCodeandSTBErrorCodearedifferent,MainconcernaboutEPGerrorcodeisregardingEPGoperationandEPGserverconditionproblem.Forexample:bookmarklock/unlockusername/password,etc.,Thereforetheseerrorsusuallyeasytolocateandsolve.EPGerrorcodescanbecategorizedasEPGserviceoperationandEPGservicestatus
Page58
Error Code Category Description20xxxx EPG service operation EPG service application
problem
901xxx EPG service status EPG service status abnormal problem
6.5EPGERRORCODE(20XXXX&901XXX)
7.1IPTVTroubleshooting&Monitoringtools
CaptureSTBMACaddress
BMS
SQMsystemcollectsandanalyzesthesituationofqualityandgivethereporttoconfirmandsolvetheproblem
SystemQualityManagement(SQM)
Alarm/FaultManagementandPerformance
I2000
ToMonitorLiveTVPerformance
iQ/IVMSMonitoring
CSITopologysystem
CSI
STEP1CHECKLOCALNETWORK STEP2 CHECKDHCPSERVER STEP3 PINGGATEWAY STEP4 NTPSERVER STEP5 COMMUNICATIONWITHPLATFORMSERVER STEP6CHECKMULTICAST
7.2 IPTVONEKEYCHECK
BasicFunctionofOneKeyCheckingToolOneKey DiagnosticCheckTool
1.AdvisetoretightenallcableandRebootallCPE
Step1CableTest
Step2DHCPTest
Step5CentralSiteTest
Step6MulticastTest
Withcableornot
1.GetIPaddressornot2.Addressconflictcheck
Serverincentralsiteisreachableornot
Step3GatewayTest
Gatewayisreachableornot
Receivemulticaststreamornot
1.RebootallCPE2. ContactTv Ops@0383180622
Press#2684#
STBInfoPresentation
MACAddress IPTVAccountNumber VersionNumber AccessMode IPAddress IPGateway CurrentTime
Step4NTP Test
NTPserverisreachableornot
1.RebootallCPE2.ContactANOC/HBC
7.3 ONE KEY CHECK DIAGNOSTIC TOOL,
THANK YOU