ORLANDO2015

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fgcsa.pdf 1 5/30/14 3:49 PM

August 2 - 4, 2015

Omni Orlando Resort at ChampionsGate1500 Masters Boulevard

Championsgate, Florida, 33896800 -The-Omni

Reference FLCMAA

Accommodation DetailsStandard Room Single $135* Double $135*

1 Bedroom Jr. Suite Single $135* Double $135*

2 Bedroom Villa $309*3 Bedroom Villa $379*Upgrades: Deluxe Balcony $10 Premium Balcony $30Upgrade charge plus group rate

Notes: Reservation Deadline: July 18, 2015Includes Resort Fee*Plus applicable taxes

Time      Sunday,  August  2,  20156:00PM  -­‐  7:00PM Cocktail  Recep-on  -­‐  Sponsored  by  Weekes  &  Callaway,  McGladrey,  Precor  &  EZGo

Time      Monday,    August  3,  20157:00AM  -­‐  8:00AM Trade  Show  Open8:00AM  -­‐  8:30AM FLCMAA  Business  Mee-ng  -­‐  USPTA  Business  Mee-ng8:30AM  -­‐  9:30AM Trade  Show  Open8:00AM  -­‐  9:15AM CSFA  Business  Mee-ng

9:30AM  -­‐  11:00AM Allied  Associa-on  Panel  -­‐  CMAA,  CSFA,  GCSAA,  USGA,  PGA,  USPTA

11:30AM  -­‐  12:30PM Keynote  Speaker  -­‐  Dr.  Bryan  Williams,  D.M.  

12:30PM  -­‐  2:30PM Luncheon  and  Trade  Show

2:45PM  -­‐  4:30PM Dr.  Bryan  Williams  D.M.7:00PM Outdoor  Extravaganza  

Time Tuesday,  August  4,  2015

7:00AM  -­‐  8:00AM Women  in  The  Club  Industry  Breakfast    -­‐  Jill  Philmon,  CCM,  CCE  Ballantyne  Country  Club,  Pam  Caldwell,  Admirals  Cove  Country  Club,  Lynn  Stebbins,  CCM,  PGA,  Wycliffe  Country  Club,  Trish  Faulkner,  BallenIsles  Country  Club

8:30AM  -­‐  10:15AM Alan  Berg,  CSP  -­‐  4  Steps  to  More  Sales  -­‐  Mastering  the  Process  from  an  Inquiry  to    the  Close

8:30AM  -­‐  10:15AM Michelle  Tanzer,  Gray  Robinson    -­‐  SeVng  the  Best  Wellness  Prac-ces  to  Avoid  Legal  Consequences

10:30AM-­‐  12:00PM Dr.  Sharon  Spano,  Ph.D,  CSP  -­‐  The  Emo-on  of  Time  and  Money:    Is  Scarcity  Thinking  Sabotaging  Your  Ability  to  Lead

12:00PM  -­‐  1:45PM Open  Lunch

1:00PM  -­‐  1:45PMCSFA  Spa/Fitness  Cer-fica-on  Review:

 Learn  how  your  Spa/Fitness  Department  can  take  your  opera-ons  to  the  next  level

1:45PM  -­‐  3:45PM Dr.  Sharon  Spano,  Ph.D,  CSP  -­‐  Changing  a  Tire  While  Driving:  How  to  Manage  the  Business  and  Have  a  Life

4:00PM  -­‐  5:30PM Jess  Hopkins  -­‐  Posi-ve  Psychology:  A  Revolu-onary  Approach  to  Cul-va-ng  a  Thriving    Workforce

Time Wednesday,  August  5,  20148:30AM  -­‐  11:30AM Lee  Cockerell  -­‐  Lessons  in  Leadership,  Management  and  Customer  Service  "  YOU  CAN  CREATE  DISNEY  MAGIC  TOO"

Notes:

Classes  are  open  to  all  a^endees  regardless  of  Associa-on  Affilia-on.  Associa-on  credits  apply.

Full  schedule/-mes  available  prior  to  Conference.

Lunch  on  Monday  August  4  is  included  in  all  registra-ons.

Sessions/dates  and  -mes  offered  are  subject  to  change.  

5/7/15  2:08  PM

c

Florida Summit for Golf, Sports and Spa/Fitness Management:

Stronger Together...Again!

Meeting Notes:Classes are open to all attendees regardless of Association Affiliation. Association credits apply.Fulll schedule/times available prior to Conference.Lunch on Monday, August 3 is included in all registrations.Sesssions/dates and times offered are subject to change. Official scheldule published at www.flcmaa.org

Dr. Bryan K. Williams, D.M.Dr. Bryan K. Williams is a consultant, trainer, and author who

focuses on the areas of service excellence and organizational ef-fectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Hotels & Restau-rants. His work with clients has taken him throughout the United States, Europe, Asia, Africa, Mexico, and the Caribbean.

Prior to this current venture, Bryan worked with the world-re-nowned Ritz-Carlton Hotel Company for almost 10 years. In his last role with The Ritz-Carlton, he was the Global Corporate Direc-tor of Training & Organizational Effectiveness. He assisted with setting and executing the global training strategy for the company, and for its corporate university.

Dr. Williams attended the University of the Virgin Islands, where he received a Bachelor of Arts in Business Administration, and an Associate of Arts in Hotel and Restaurant Management. He sub-sequently completed a Master of Arts in Education, then a Doctor of Management with a concentration in Organizational Leadership from the University of Phoenix.

Bryan was recently a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.

Alan Berg, CSPWith more than 25 years in sales, marketing and sales man-

agement, Alan Berg has been called “North America’s Leading Expert on the Business of Weddings & Events”. He’s a Certified Speaking Professional®, a prestigious designation conferred by the National Speakers Association and one earned by only 12% of speakers worldwide.

Alan is a featured presenter every year at Catersource, The Special Event, Wedding MBA, the Irish & Dubai Wedding Sum-mits, and other major industry conferences in North America and internationally. He has extensive sales, sales management and marketing experience ranging from publishing two wedding mag-azines, to Vice President of Sales at The Knot (at the time the larg-est wedding website in the world), and now, in addition to public speaking and consulting with clubs, caterers, entrepreneurs and local businesses, Alan is now a contributing Education Guru for WeddingWire, the leading wedding technology company. He also speaks and consults for weddingsonline in Ireland, Dubai and In-dia, as well as Guides For Brides in the UK.

Michelle Tanzer - Gray Robinson, Attorneys at LawMichelle is chair of the Residential, Resort & Club Section,

co-chair of the Hospitality industry group and a shareholder in GrayRobinson’s Boca Raton office. Recognized for her extensive experience in real estate development and club and community association law, she advises her developer, hotel operator, club and community association clients with projects in the U.S. as well as the Caribbean, The Bahamas, Latin America and Asia.

Michelle uses her global hospitality industry experience to guide her clients through complex substantive issues in the current legal and economic environment, as well as operational, business and financial issues to be addressed through the life of the project.

As a Florida Supreme Court qualified arbitrator, a certified cir-

cuit civil mediator and one of four professionals selected by the American Arbitration Association for the National Golf Industry Panel, Michelle serves as arbitrator or mediator to resolve a wide range of disputes. When assisting clients, she utilizes her dis-pute resolution experience to provide counsel with a view toward dispute avoidance. Michelle has written and lectured extensively on the issues concerning residential, resort and golf projects and authored the book The Club Litigation Book – Keeping Clubs out of Court.

Dr. Sharon Spano, Ph.D, CSPSharon Spano, Ph.D., CSP is the founder of Spano & Com-

pany, Inc., a human and organizational development firm based in Heathrow, Florida. As a scholar-practitioner, certified speaking professional, author, and business consultant, Sharon’s most re-cent work focuses on helping people explore their experience of time and money within the context of human development. She is dedicated to maximizing human potential in corporate and en-trepreneurial environments.

Jess HopkinsJess Hopkins is a positive psychology coach, speaker and con-

sultant, working to maximize wellbeing and performance within organizations around the world. Through custom tailored work-shops, individual coaching and strategic interventions, Jess ad-dresses pervasive workplace challenges like poor leadership, toxic relationships, lack of motivation and disengagement. Jess’ unique approach shifts companies out of destructive patterns and into productive best practices, allowing organizations of all sizes to achieve positive outcomes like greater employee satisfaction and retention, improved productivity and increased profits. Jess is passionate about sharing real-world applications of positive psy-chology research in order to support individuals and organizations in bridging the gap between where they are today, and where they truly want to be.

Jess is a twice-certified Life Purpose and Career Coach based in Los Angeles. After completing her first master’s degree in Coun-seling Psychology, Jess knew that traditional models and dated in-terventions were not the most effective pathway towards greater organizational wellbeing. To that end, Jess completed a master’s degree from the University of Pennsylvania in the cutting-edge field of Applied Positive Psychology.

Conference Sponsored by:August 2 - 4, 2015 • Omni Orlando Resort at ChampionsGate

2 0 1 5 S U M M E R C O N F E R E N C E S E R I E Sc

Florida Chapter CMAA3330 Fairchild Garden Ave.

P.O. Box 33135West Palm Beach, FL 33420

FLCMAAFlorida Chapter CMAA

3330 Fairchild Garden Ave. • P.O. Box 33135 • West Palm Beach, FL 33420 • 561-691-6849

GOLF