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In this edition Dental Health Services Victoria word of mouth [email protected] www.dhsv.org.au DentalHealthVic RoyalDentalHospitalMelbourne VicDental July 2017 A message from Deborah Cole CEO, Dental Health Services Victoria Titanium We’ve faced a pretty challenging time with our patient management system, Titanium. The technical issues have affected staff across our agencies and The Royal Dental Hospital of Melbourne (RDHM). I know this has increased your workloads and caused a lot of stress, but you have dealt with the situation impeccably. Thank you for your patience, resilience and ongoing dedication to quality patient care during this time. We are working closely with Grant Thornton, an independent IT advisory company along with a team of technical specialists to ensure that this does not happen again. We will consider all learnings so that when we launch a web-based version of Titanium, the transition will be as smooth as possible. See page 2 for more details. NAIDOC Week Earlier this month, a group of DHSV colleagues and I attended the flag raising ceremony at Federation Square to mark the start of NAIDOC 2017. NAIDOC stands for National Aborigines and Islanders Day Observance Committee. At RDHM, we treated a whopping 17.1 per cent increase in Aboriginal patients between 2016-17 compared to the previous year. This is thanks to our staff who are working towards better oral health outcomes for our Aboriginal patients. I would like to acknowledge the work of our Aboriginal Liaison Officer, Carleen Miller who works closely with the Aboriginal community and DHSV staff to ensure that patients make it to their appointments and receive the dental care they need. Also this month, read our NAIDOC feature on Aboriginal Community Development Officer, William Henry. William has been a tremendous asset in fostering great relationships with our Aboriginal partners to improve oral health. Read more on page 3. Changes to the DHSV Board We have farewelled two of our DHSV board directors, Cameron Clark and Helene Bender. Both Cameron and Helene were appointed to the board in 2011 and have been passionate advocates for improving oral health in Victoria. Their leadership and acumen over these years have helped DHSV in its quest to deliver better services for our patients, and also for making DHSV a great place to work. Thank you Cameron and Helene for challenging us to do better and for generously giving DHSV your time and expertise to create initiatives that allow us to deliver the best possible patient care. Continued on page 2 T w i t t e r: D r D e b o r a h C o l e Titanium update 2 NAIDOC 2017: profile on William Henry 3 Peninsula Health launches Aboriginal artwork 4 Smiles go a long way at EACH 4 New deputy head at Melbourne Dental School 5 Refugee and asylum seeker recall tool 6 Nominate your amazing DA 6 Herald Sun feature 6 Smokefree smiles 7 Better oral health for seniors 8 Community corner: volunteer in East Timor 9 What’s on at RDHM: new wellbeing contact officers 10

Titanium update - DHSV...CONTENTS Titanium update Over the past few weeks, staff have been facing issues when using Titanium. Here is a quick overview on the issues we have faced and

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Page 1: Titanium update - DHSV...CONTENTS Titanium update Over the past few weeks, staff have been facing issues when using Titanium. Here is a quick overview on the issues we have faced and

In this edition

Dental Health Services Victoria

wordof mouth

[email protected] www.dhsv.org.auDentalHealthVic

RoyalDentalHospitalMelbourne VicDental

July 2017

A message from

Deborah ColeCEO, Dental Health Services Victoria

Titanium

We’ve faced a pretty challenging time with our patient management system, Titanium. The technical issues have affected staff across our agencies and The Royal Dental Hospital of Melbourne (RDHM). I know this has increased your workloads and caused a lot of stress, but you have dealt with the situation impeccably. Thank you for your patience, resilience and ongoing dedication to quality patient care during this time. We are working closely with Grant Thornton, an independent IT advisory company along with a team of technical specialists to ensure that this does not happen again. We will consider all learnings so that when we launch a web-based version of Titanium, the transition will be as smooth as possible. See page 2 for more details.

NAIDOC Week

Earlier this month, a group of DHSV colleagues and I attended the flag raising ceremony at Federation Square to mark the start of NAIDOC 2017.

NAIDOC stands for National Aborigines and Islanders Day Observance Committee. At RDHM, we treated a whopping 17.1 per cent increase in Aboriginal patients between 2016-17 compared to the previous year. This is thanks to our staff who are working towards better oral health outcomes for our Aboriginal patients. I would like to acknowledge the work of our Aboriginal Liaison Officer, Carleen Miller who works closely with the Aboriginal community and DHSV staff to ensure that patients make it to their appointments and receive the dental care they need. Also this month, read our NAIDOC feature on Aboriginal Community Development Officer, William Henry. William has

been a tremendous asset in fostering great relationships with our Aboriginal partners to improve oral health. Read more on page 3.

Changes to the DHSV Board

We have farewelled two of our DHSV board directors, Cameron Clark and Helene Bender. Both Cameron and Helene were appointed to the board in 2011 and have been passionate advocates for improving oral health in Victoria. Their leadership and acumen over these years have helped DHSV in its quest to deliver better services for our patients, and also for making DHSV a great place to work. Thank you Cameron and Helene for challenging us to do better and for generously giving DHSV your time and expertise to create initiatives that allow us to deliver the best possible patient care.

Continued on page 2

Twitt

er: D

rDeborahCole

Titanium update 2

NAIDOC 2017: profile on William Henry 3

Peninsula Health launches Aboriginal artwork 4

Smiles go a long way at EACH 4

New deputy head at Melbourne Dental School 5

Refugee and asylum seeker recall tool 6

Nominate your amazing DA 6

Herald Sun feature 6

Smokefree smiles 7

Better oral health for seniors 8

Community corner: volunteer in East Timor 9

What’s on at RDHM: new wellbeing contact officers 10

Page 2: Titanium update - DHSV...CONTENTS Titanium update Over the past few weeks, staff have been facing issues when using Titanium. Here is a quick overview on the issues we have faced and

CONTENTS

Titanium updateOver the past few weeks, staff have been facing issues when using Titanium. Here is a quick overview on the issues we have faced and the fixes that we are working on. We thank you for your patience while we work to resolve the issues.

When it started

On 20 May, software company Titanium Solutions, provided an upgrade to our patient management system, Titanium.

Titanium Solutions has previously provided DHSV with patches or upgrades.

However, following the latest upgrade, a gradual reduction in user functionality and performance in Titanium occurred, coming to a head on 19 June.

Following software analysis, DHSV also identified minor hardware issues. These were repaired immediately and we managed to minimise additional impact on users.

What’s being done

To ensure that Titanium runs smoothly, DHSV in conjunction with third party IT specialists, have been proactively making changes to the technology environment.

So far we have been able to mitigate further issues in Titanium and performance has stabilised.

We have a team of technology specialists working closely with us to identify and fix the root cause of the problem.

DHSV understands the frustration experienced by users and we are working to get Titanium back on track.

We have aimed to keep all staff informed on the progress as regularly as possible, and we will continue to do so as we work to find a solution.

We recognise that this has caused inconvenience to our staff.

We would like to thank all staff at RDHM and throughout the state for your willingness to work around the issue and continuing to provide the best possible patient care.

CEO message continuedNew Melbourne Dental School deputy head

Congratulations to Professor Michael McCullough who has been appointed deputy head at Melbourne Dental School. Michael is a specialist dentist in oral medicine at RDHM and his appointment is great news for DHSV. DHSV has a wonderful partnership with the School and I look forward to working with Michael to improve the student and patient experience at DHSV. More on page 5.

Smokefree Smiles

Another exciting project happening at DHSV is Smokefree Smiles, where we are training oral health professionals with strategies to help patients quit smoking. Recently, we headed to Latrobe Valley to support staff with smoking cessation training and I’m pleased that it has been well received. We know the detrimental effects that smoking has on oral health, and as oral health professionals, we have a role to play in helping our patients quit smoking. Find out about Smokefree Smiles on page 7.

Where the term “Aboriginal” is used it refers to both Aboriginal and Torres Strait Islander peoples. Indigenous is retained when it is part of the title of a report, program or quotation.

From page 1

If you have any questions, please contact ICT Service Desk.

[email protected]

9341 1010

2www.dhsv.org.au CONTENTS

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Staff profile: William Henry William Henry, a Yuin man from the south coast of New South Wales is DHSV’s Aboriginal Community Development Officer.

His role is also co-located at Victorian Aboriginal Community Controlled Health Organisation (VACCHO), where he is the key point of contact between both partners.

William was born and raised in Wollongong. Before moving to Melbourne, he wore many hats, such as CEO of an Aboriginal Community Controlled Organisation (ACCO), Aboriginal Project Officer for otitis media (ear disease) immunisation, Aboriginal Child and Family Health Worker and Aboriginal Health Education Officer with South Eastern Illawarra Area Health Service.

William is currently working on DHSV’s Reconciliation Action Plan which looks at Aboriginal people’s access to public dental agencies.

“We want to better identify the oral health needs of our Aboriginal communities, the barriers that our communities face when accessing dental care and finding ways we can improve oral health,” William said.

“It’s important that we can use the Reconciliation Action Plan to establish strategies and enhance our partnership with ACCOs to improve access to dental services for Aboriginal people.”

William is also working with the Health Promotion team to deliver Smiles 4 Miles in Aboriginal services and also to roll out the Bigger Better Smiles program in partnership with Healthy Families Healthy Smiles.

NAIDOC 2017About 25 DHSV staff including the Executive team celebrated the start of NAIDOC Week with a flag raising ceremony at Federation Square on 3 July.

The focus of NAIDOC Week this year was ‘Our Languages Matter’.

Some 250 Aboriginal language groups covered the continent at first European contact in the late eighteenth century. Most of these languages would have had several dialects, so that the total number of named varieties would have run to many hundreds. Today only around 120 of those languages are still spoken.

You can contact William on

[email protected] Aboriginal Liaison Officer Carleen Miller with Aboriginal singer songwriter, Robert Champion.

Front row: Team Leader Patient Liaison, Kaliopi Alvarez, Aboriginal Liaison Officer Carleen Miller and HR Improvement Officer Stacey Marendaz

DHSV Aboriginal Community Development Officer, William Henry

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Smiles go a long way at EACHStaff, families and children at Greenwood Park Kindergarten, Monbulk Pre School and Ringwood Uniting Church Preschool were all smiles after receiving their Smiles 4 Miles awards last month.

Great partnership between DHSV and EACH in the local area.

Peninsula Health launches Aboriginal artworkPeninsula Health celebrated NAIDOC Week by unveiling a special piece of artwork painted by local Aboriginal youth to be hung in the waiting room of the Frankston Community Dental Service.

The artwork named “River of Youth” or “Yan Yan Wurneet” was created as part of the Koolin Liang Healthy Teeth project.

Peninsula Health Koolin Balit Co-ordinator, Helen Bnads, explained that one of the aims of the project has been to promote culturally welcoming environments at Peninsula Health.

“There are more than 2,000 Aboriginal and Torres Strait Islander people living on the Mornington Peninsula, many of whom use our services,” Helen said.

“The magnificent artwork will be proudly displayed here at Peninsula Health, it is just fantastic.”

The collaborative canvas was created by the Kooriez Space Youth Group at Headspace Frankston, in partnership with Baluk Arts, Indigenous Artists of Frankston and the Mornington Peninsula.

The key aim of the Koolin Liang Healthy Teeth project is to improve oral health among the Aboriginal community.

More than 200 Aboriginal clients have attended the community dental service at Frankston, Rosebud and Hastings this year and this number is expected to increase as more people become aware of the service.

After the launch of the artwork, guests were invited to have a free dental screening by Dr Lily Milczarek, the Clinical Head of Dental Services at Peninsula Health.

Ryan Parker with the art work he helped paint with the Kooriez Space Youth Group

GEGAC receives dental fundingGippsland and East Gippsland Aboriginal Co-operative’s (GEGAC) dental program has received news of funding to continue providing dental services to its patients.

Announced during NAIDOC Week, the state government will deliver $1.5 million of funding to the dental service over the next three years.

GEGAC treats more than 2,000 patients a year and plays a key role in the oral health of children and adults in the region.

The service operates two public dental chairs from its clinic in Bairnsdale, as well as delivering outreach programs - such as tooth-brushing programs - to schools and preschools under the Koolin Balit Aboriginal health strategy.

Source: Bairnsdale Advertiser, page 1, 11 July 2017.

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A new parent engagement resource has been released to support maternal and child health nurses (MCHN) in their oral health promotion role.

DHSV’s Healthy Families, Healthy Smiles program, developed The Little Teeth Book in response to requests by MCHN for a picture based resource to engage with families about oral health.

The final product was the result of widespread consultation with MCHN and field testing by ten council run MCH programs.

The Little Teeth Book contains simple oral health messages and photos relevant to key evidence-based early childhood oral health messages.

The MCHN determines the behaviour(s) to focus on depending on any concerns that may arise, when answering a question from the family member or to provide anticipatory guidance.

The Department of Education and Training delivered the Little Teeth Book to all MCH services throughout Victoria in June.

The Little Teeth Book was made possible with funding from the Department of Health and Human Services.

Read The Little Teeth Book

https://tinyurl.com/ybjhodnk

For more information, contact

[email protected]

MCH Nurses welcome the arrival of The Little Teeth Book

An oral health resource for Maternal and Child Health Nurses

The Little Teeth Book

New deputy head at Melbourne Dental School

Congratulations to Professor Michael McCullough who will be taking on the role of deputy head of Melbourne Dental School.

Michael has been a Professor in Oral Medicine at the Melbourne Dental School, the convener of both the postgraduate, graduate and undergraduate courses in Oral Medicine, and the Director of Teaching and Learning at the School.

Michael has also published over 80 articles in peer reviewed scientific journals and was on the expert panel for both editions of the Therapeutic Guidelines book titled “Oral and Dental”.

Michael is an Oral Medicine Clinical Consultant at RDHM, the Royal Melbourne Hospital and the Melbourne Dental Clinic.

He replaces Professor John Clement, who has has decided to embark on a period of phased retirement.

In other news, Professor Mike Morgan has been appointed for a second term as the head of Melbourne Dental School.

Mike was first appointed as head of School in 2015 and has developed and enhanced close working relationships with all partners, especially with DHSV.

DHSV CEO Dr Deborah Cole said DHSV would continue its close partnership with the Melbourne Dental School.

“The Melbourne Dental School has been developing wonderful oral health professionals and I am keen to work with Mike and Michael to keep the partnership going to improve the health outcomes of Victorians,” Deb said.

Professor Michael McCullough

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Refugee and asylum seeker recall tool

A recent project by the Victorian Refugee Health Network, funded by DHSV, has developed an evidence-based tool to support oral health professionals in making decisions around dental health for people from refugee backgrounds.

In 2011 the Victorian Department of Health identified people from refugee and asylum seeker

backgrounds as a priority group and subsequently provided a fee exemption for public dental services. People from refugee backgrounds present with varying degrees of risk of poor oral health, and oral health professionals require an approach that differentiates those who require ongoing support to access services after an initial course of care, from those who may join general waitlists.

The Refugee and Asylum Seeker Oral Health Recall Tool is undergoing further trial in Victorian public dental services.

Read the final project report and access the tool here

https://tinyurl.com/yayurz9x

Any agency with an interest in piloting this tool in 2017/2018, contact Colin Riley to discuss

[email protected]

Nominate your amazing DA

Nominations are now open for the 2017 Vern-Barnett Awards for Excellence in Dental Assisting.

These awards were established to commemorate the contributions made by Kathy and Dr Brian Vern-Barnett to the education, advancement and recognition of dental

assisting as integral to the professional standing of the dental health team.

Every year, the Dental Assistants Professional Association (DAPA) gives dental practices, employers and staff the opportunity to nominate a dental assistant who has done something extraordinary in the profession of dental assisting for an award recognising their excellence.

Nominations close 28 July 2017.

Read the feature here

https://tinyurl.com/y994r842

To nominate your dental assistant, complete the nomination form available from the DAPA website.

https://tinyurl.com/ycxyhmcv

Herald Sun featureMelbourne surgeons forced to remove rotten teeth from children due to sugary dietsRead the June 26 page one story in the Herald Sun looking at the oral health of Victorian children and the work at RDHM’s Day Surgery Unit.

Check out the story here

https://tinyurl.com/y994r842

“It is really hard, really hard, because it is a preventable disease. They are having a general anaesthetic for something that is preventable.”

Dr Deb Elsby, RDHM

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Smokefree smilesSmoking significantly increases the risk of oral cancer and periodontal (gum) disease. Oral health professionals are ideally placed to identify patients who use tobacco and start the conversation about quitting.

Based on a simple three step framework of Ask, Advise and Help, the Smokefree Smiles project provides training and support for oral health professionals to provide brief interventions, as well as initiate referrals to Quitline.

Dr Melinda Tam has joined the DHSV Health Promotion Team as the Smokefree Smiles Project Officer.

A dentist herself, with considerable experience working in community health, Melinda understands the importance of providing smoking cessation advice to patients within a busy clinical setting.

“Studies show that 88 per cent of Victorians who smoke want to quit, and 81 per cent have already made an attempt to do so.

“There are many factors which make quitting difficult, but a caring approach by a healthcare professional can trigger another attempt.”

One of Melinda’s first tasks was collaborating with Quit Victoria and Alfred Health.

The project helped deliver a systematic ‘whole of healthcare’ initiative, with the aim

of embedding smoking cessation in routine primary care in the Latrobe Health Innovation Zone, delivering training to an additional 36 oral health staff in June.

“If you ask your patient about smoking, but do not advise them to stop or make an offer to help, then you are actually reducing their likelihood of quitting,” Melinda said.

“Your silence suggests that smoking isn’t an important health issue.”

DHSV is continuing to develop smoking cessation support strategies for the oral health setting with an online Smokefree Smiles Package under development.

Smokefree Smiles is funded by the Department of Health and Human Services, and is a partnership between Quit Victoria, DHSV, the Department of Health and Human Services, and the Australian Dental Association Victorian Branch Inc.

For more information, contact

[email protected]

Feedback from the Latrobe Health Information Zone training

“I really feel as though I should be doing more to help our patients stop smoking. It’s such a simple process that shouldn’t take more than a few minutes, but the potential benefits for the patient are huge.” Dental assistant

“As a dentist I know I should be talking to my patients about smoking, but up until now I wasn’t really sure the best way to go about it. This is so easy, I wish we had learnt more about it before we graduated.” Private dentist

“To be honest, I thought only GPs were qualified to talk about smoking with their patients, but now I see that I can have a big impact too. If I ask my patients about smoking, but don’t advise them to stop or make an offer of help, then my patients will get the message that I think smoking is OK.” Oral health therapist

1 Ask

2 Advise

3 Help

Best practice smoking cessation is achieved using the combination of a brief intervention, followed by behavioural intervention, and pharmacotherapy (use of nicotine replacement therapy or other quitting medications).

The 2014-15 pilot Smokefree Smiles project, trained more than 250 oral health and support staff in 12 pilot sites. This resulted in 207 referrals to the Quitline.

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Better oral health for seniorsDHSV presented at the Australian Aged Care Quality Agency’s Better Practice Conference held on 1 June at Novotel on Collins, Melbourne.

ART Project Manager, Vijay Ishami, presented on DHSV’s aged care initiative that focuses on developing an aged care oral health package for community dental agencies.

The aged care package was identified as a recommended outcome from the pilot projects run by DHSV in conjunction with piloting community dental agencies in 2015, based on South Australia’s Better Oral Health in Residential Care Program.

The package was further refined in 2017 by consulting key oral health experts who engage with Residential Aged Care Facilities (RACFs) on a regular basis.

Included in the package are

» catchment area maps » engagement tools such as brochures,

posters and DVDs » templates for documents such as oral

health assessment tool and oral health care plans

» referral forms

» list of specialised aged care oral health products

» training resources to provide education sessions to staff at RACFs.

The conference was attended by CEOs, management and senior staff in both residential and home care as well as academics in ageing, consumer advocates and other special interest groups.

The presentation received significant interest and delegates acknowledged that poor oral health was a significant concern for older adults.

Delegates also applauded DHSV for taking the initiative to improve oral health outcomes for residents in RACFs.

As an outcome of the presentation, it is anticipated that RACFs may contact community dental agencies in their localities requesting support to address oral health issues among residents.

The aged care package contains all necessary tools and resources that provide practical support for community dental agencies to deliver services at RACFs.

The package will be available on the Extranet by mid-July 2017 as well as the ‘Prevention Portal for Oral Health Professionals,’ due to be completed in late 2017.

Access the oral health package on the Extranet

https://tinyurl.com/y8pzpwlu

For more information on the aged care oral health package, contact

[email protected]

Work together to protect your residents’ oral health

It takes a team

approach to maintain

a healthy mouth

Dentist

Nurse

GP Care Worker

For more information contact the DHSV Agency relationship team:

Phone: (03) 9341 1732

Email: [email protected]

www.dhsv.org.au

Top tips to maintain a healthy mouthChoose healthy food options and limit sugary foods and drinksGood nutrition is important for our teeth and general health.

Choose a variety of foods from the 5 food groups every day: • Vegetables • Fruit • Grains/cereal based foods • Lean meat or poultry, fish, eggs, tofu, legumes, nuts, seeds

• Milk, cheese or yoghurt or alternatives.Limit intake of:• Foods with high levels of sugar as it is a major cause of tooth

decay. • Highly processed foods or those that contain added sugars

should be limited, especially between meals. • If you eat sweet or sticky food, it’s best that you have it at meal times to reduce the chance of decay. This is allows a between-meal period for teeth to recover.

Water is the best drink. Drink plenty of tap water (preferably fluoridated water).

Caring for your denturesIf you wear dentures, be sure to brush your gums and tongue twice a day with a soft toothbrush. • Remove dentures after each meal and rinse mouth and

denture with water• Remove dentures overnight to rest the gums and soak cleaned dentures in a denture container of cold water

• Use a denture brush and a mild soap to clean food, dental plaque and any denture adhesive.

Brush your teeth and along the gum line twice a day with a soft toothbrush Cleaning and brushing teeth removes plaque (the build-up on

teeth) that causes tooth decay.• Clean all surfaces of the teeth and gums with a soft toothbrush or electric toothbrush twice a day (after breakfast and before bed). • After brushing, spit out toothpaste. Do not swallow or rinse

with water.• Use a suitable fluoride toothpaste. Ask your dental

professional if you should use standard or high strength fluoride toothpaste. • If brushing teeth is not possible due to physical conditions or

other issues, seek advice from your dental professional. • Also, ask your dental professional if they recommend flossing.

Quit smoking to improve oral and general health

Smoking is a major cause of mouth cancer. It can also causes gum

disease. If you smoke, consider the benefits of quitting. Your general health, including your mouth, gums and teeth will thank you for it.

Be aware of how medication can affect your mouth• Some medications can cause dry mouth (xerostomia). Having dry mouth can increase your risk of tooth decay. Ask your pharmacist, doctor or dental professional if the medication you are taking causes any side effects.• Also, check if the medication you are taking is sugar-free. If

not, rinse your mouth with water after taking it. You can also ask your doctor or pharmacist if a sugar-free option is available.

For more information contact the DHSV Agency relationship team:Phone: (03) 9341 1732Email: [email protected]

www.dhsv.org.au

Fundraising ideaDitch sugary treats and raise funds for your school or club with these gourmet mushroom boxes instead.

Find out more

https://lifecykel.com/fundraising/

Good oral health is essential for healthy ageing

A healthy mouth will improve overall

health and well-being

For more information contact the DHSV Agency relationship team:

Reduce risk of strokeHelp prevent Heart

DiseaseAvoid PneumoniaPrevent Tooth Decay

Reduce Gum Disease & Bad Breath

Phone: (03) 9341 1732Email: [email protected]

www.dhsv.org.au

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Upcoming events

World Dental Congress 29 August - 1 September 2017Madrid, Spain

https://tinyurl.com/y76hgzzdAtraumatic restorative treatment (ADA Tasmanian Branch) 20 - 21 October 2017Hobart, Tasmania

https://tinyurl.com/y8ukzbkk

Better Oral Health for Older Persons 2017 Conference 3 - 4 November 2017Sydney

https://tinyurl.com/y96xa3w3

corner

View all CPD events:

https://intranet.dhsv.org.au/cpd

https://extranet.dhsv.org.au/cpd

Contact Rod Flavell for details

[email protected]

Find out more about the dental team

https://timordentalprogram.org

Support the Friends of Maubisse

https://tinyurl.com/y8vagm8x

Wanted: dentists with a sense of adventureSeeking dentists who want to explore beyond their stomping grounds to volunteer in East Timor this September.

You will be travelling to Maubisse with an experienced dental team from Sydney to provide much needed dental care to Maubisse residents. The trip will take place from 24 to 30 September, with an option to extend for another week.

Your insurance and expenses will be covered, excluding airfares.

About Maubisse

Maubisse is located in the central highlands of Timor Leste in the Ainaro District, 73 kms south of the city of Dili and 1,300 m above sea level.

It has a population of 20,000 people and is the main coffee growing region of the country.

At Railaco clinic

Volunteer in the Water Well Project

The Water Well Project is looking for oral health professionals in Victoria interested in facilitating health promotion sessions with refugee and migrant communities.

A not-for-profit, health promotion charity, the Water Well Project aims to improve the health and wellbeing of migrants, refugees and asylum seekers by improving health literacy.

It will be holding an induction session on 19 August for volunteers interested in working with refugee and asylum seeker communities. The induction will include an introduction to The Water Well Project, an introduction to refugee health, and workshops on working with interpreters and effective facilitation.

Find out more

https://tinyurl.com/ybm99hed

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what's on @RDHM

www.dhsv.org.au

Concerned about something at work?At DHSV, we are passionate about creating a respectful workplace where all of you feel safe, valued and heard. We’ve just launched two new initiatives to help resolve your complaints and concerns.

myResolution toolkit

There’s a new toolkit available that will help you navigate the procedure for staff complaints.

You can access the toolkit on the Intranet under the “myHR” tab on the intranet home page.

New wellbeing contact officers

We have three new Wellbeing Contact Officers who are on hand to chat to you about any complaints or concerns you might have. They are:

» Mirijana Sambolec » Pam Rawnsley » Sinem Deran

Want to get in touch with them? Head to the intranet for all the information you need.

https://tinyurl.com/yc8omtam

Equity

Diversity

Safety

Wellbeing

Flexibility

Inclu

sivity

Guiding Principles

LeadershipEmployee engagement

Culture, values &

behaviours

Systems, tools &

processes DHSV: A Respectful Workplace

RDHM triage processLast month, we advised that the new RDHM triage process will start on 1 July. Due to Titanium issues, RDHM will start the triage process at a later date.

Clinell detergent wipesClinell detergent wipes must be kept in special mounts when in use (see illustration below) to allow an even distribution of liquid onto wipes.

Mounts can be purchased through DHSV Supply. The description is ‘Dispenser wall mount suit clinell soft pack wipes. Code 32025.’

FOR FURTHER INFORMATION CONTACT THE INFECTION PREVENTION AND CONTROL TEAM

FOR EXAMPLE:- Dental Chairs- Table Tops- Desks- Door handles- Chairs- Keyboards and

accessories

- Worktops- Trolleys- Lockers - Telephones- Ledges- Walking frames- Wheelchairs

Multi-surface wipes for general

cleaning and damp-dusting 215WIPES

Multi-surface wipes for general

cleaning and damp-dusting 215WIPES

Multi-surface wipes for general

cleaning and damp-dusting 215WIPES

Remove pack from box.

Clinell Detergent Wipes (Pack of 215 - CDW215AUS)

Squeeze pack all over to ensure moisture is evenly distributed.

Place pack in dispenser on its side with the lid facing out.

Wipe in an ‘S’ shaped pattern, taking care not to go over the same area twice.

Take one wipe from the pack. KEEP LID CLOSED - DO NOT STORE ON RADIATOR.

Wear appropriate PPE. Change wipe if it becomes dry or soiled and discard. Dry the surface with a clean dry paper towel or cloth.

3.2.1. 4.

Wipes for cleaning hard surfaces and equipment.

DRY SURFACES WITH A CLEAN DRY PAPER TOWEL OR CLOTH AFTER CLEANING.

Always refer to manufacturer’s guidance for compatibility with specialist equipment. Not to be used on invasive equipment.

Detergent Wipes

+61 (0)3 5976 1555 | [email protected]

JBN17412

Full product information at:

www.clinell.com.au

Read the fact sheet

https://tinyurl.com/uqxuczc

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