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Titan Telecom Ensign-CDGK Call Centre Training Program

Titan Telecom: CALLCENTRE CAMPAIGN

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Titan Telecom: CALLCENTRE CAMPAIGN

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Page 1: Titan Telecom: CALLCENTRE CAMPAIGN

Titan Telecom

Ensign-CDGK Call Centre Training Program

Page 2: Titan Telecom: CALLCENTRE CAMPAIGN

Titan Telecom

Titan Telecom provides telecom services to businesses throughout the UK.It guarantees that its telecom prices are the lowest available and offers a 30 day no obligation trial for its services.

 

Page 3: Titan Telecom: CALLCENTRE CAMPAIGN

Titan Telecom guarantees to give you the lowest prices for your telecom service.

• Our customers benefit from:• Lowest cost - guaranteed

• Most calls capped at low rates

• Business line rental at only £9.99

• Flexible, simple call options to maximize savings

• No obligation trial - we are confident you will be impressed

• Save 33% on line rental and 60% on calls

Page 4: Titan Telecom: CALLCENTRE CAMPAIGN

Titan Telecom

• We appreciate the vast number of different prices from telecom companies can be difficult to compare, so we have compared them for you.

• A typical small business may spend a total of £500 per year on BT’s standard tariff across all the different types of prices. We calculated what such a small business customer would spend with Titan Telecom, and compared the two:

Page 5: Titan Telecom: CALLCENTRE CAMPAIGN

Saving 33% on line rental and 60% on calls

  %

SpendBT

CostTitan Cost

Saving

% Saving

TOTAL 100% £500 £255 £245 49%

Line Rental 40% £200 £134 £66 33%

Local & National Calls

25% £125 £21 £104 83%

Mobile Calls 25% £125 £96 £29 23%

International Calls 5% £25 £2 £23 92%

Capped Calls 5% £25 £2 £23 92%

Page 6: Titan Telecom: CALLCENTRE CAMPAIGN

Titan Telecom

• Line Rental: 9.99/ Line /Month• Activation Fee: 99.9/ Line (if not active

line)

• Call Features • CW (call waiting) : 1.58• 3 way Calling: 1.58• CD (call diverting) : 1.58• Maintenance: Free (Silver Pack)

Page 7: Titan Telecom: CALLCENTRE CAMPAIGN

Call Cost

• Local and National (Landline) : 1p/min

• capped at 9p/hr

• Mobile : 9p/min capped at 9p/hr

• Except 03 mobile : 12.9p/min

• Top 20 Countries: 3p/min capped at 19p/hr

• 50% off on all other countries: Comparatively BT STD Rate

Page 8: Titan Telecom: CALLCENTRE CAMPAIGN

Call Options(plans)

• For even lower costs, why not tailor our call plans to suit your business needs? Combine as many - or as few - of the four plans below as you like. Each option costs £5 per line (or channel) per month*.

Page 9: Titan Telecom: CALLCENTRE CAMPAIGN

1-UK landline, anytime

• Free calls to all numbers beginning 01 and 02. Anytime, day or night.

• Ideal for: Customers who make lots of short duration calls or with predictable expenditure.

Page 10: Titan Telecom: CALLCENTRE CAMPAIGN

2-Mobile caller

• 20% off all Titan's per minute call rates.

• Ideal for: Customers who make a lot of calls to mobiles or divert calls to their mobile.

Page 11: Titan Telecom: CALLCENTRE CAMPAIGN

3-International Cost Saver

• Top 20 International destinations are charged at 5p per call.

• All other calls to international destinations: 50% off the call rate for Titan's Standard Tariff.

• Ideal for: Businesses with international customers or suppliers.

Page 12: Titan Telecom: CALLCENTRE CAMPAIGN

4-All calls discount

• 10% discount applied to total call expenditure for the month.

• Ideal for: Anyone who spends more than £50 per month on calls. Customers that make a lot of calls to more expensive destinations.

One year rolling contract/ 30 days trail period (no obligations)/ We use BT openreach network/ Lowest guaranteed rate (in total)/ UK based technical support

Page 13: Titan Telecom: CALLCENTRE CAMPAIGN

Call Prices

New customers often find our prices a very pleasant surprise. Small wonder, when you can save up to an incredible 89% against BT’s charges. Here’s how our key prices1 compare.

Page 14: Titan Telecom: CALLCENTRE CAMPAIGN

UK Calls

Charge Type BT TitanSavin

g%

Saving

Line Rental (per month)

£14.87 £9.99 £4.88 33%

Local Calls 4.5p 1p 3.5p 78%

National Calls 9p 1p 8p 89%

Calls to Mobiles (excl. 3)

11.7p 9p 2.7p 23%

Calls to 3 Mobile 16.7p 12.9p 3.8p 23%

Page 15: Titan Telecom: CALLCENTRE CAMPAIGN

International Calls

Destination BT Titan Saving % Saving

International Top 20 40p 3p 37p 93%

Hong Kong 60p 3p 57p 95%

Ireland 25p 3p 22p 88%

Spain 35p 3p 32p 91%

USA 30p 3p 27p 90%

All other international destinations are charged at 50% off BT rates.

Page 16: Titan Telecom: CALLCENTRE CAMPAIGN

1. Prices quoted are pence per minute unless otherwise stated.

2.  International top 20 destinations are Ireland, USA, France, Spain, Canada, Australia, Germany, Italy, Netherlands, New Zealand, Belgium, Portugal, Switzerland, Sweden, Poland, Turkey, Denmark, Hong Kong, Austria and Norway. Excludes calls to mobiles, except USA. BT average price is 40p.

3.  Prices based on BT Standard Business rates, correct as published 1st January 2009.

4.  Titan calls are billed per minute and a connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls.

All prices exclude VAT.

Page 17: Titan Telecom: CALLCENTRE CAMPAIGN

CAPPED CALLS

• As if our low call rates are not low enough, we have capped the charges for most calls. The first hour of any call will not cost above the capped rate.

Page 18: Titan Telecom: CALLCENTRE CAMPAIGN

Capped Calls

Capped Calls2 BT Titan Saving %Saving

Local Calls £1.40 9p £1.31 94%

National Calls £2.75 9p £2.66 97%

Calls to Mobiles (excl. 3) £3.56 29p £3.27 92%

International Top 20 £12.05 19p £11.86 98%

Page 19: Titan Telecom: CALLCENTRE CAMPAIGN