SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION

TIFFANY MOORE8589 Hilma Rd, Jacksonville, Fl 32244 | C: 904-234-6740 | tmoore.tm59@gmail.com

Results-oriented CSR with diverse background in management and customer service. Dedicated toproviding excellent customer service and making operational and procedural improvements.

Meticulous attention to detailFocused on customersatisfactionClient relations specialistDegree in Medical Assisting

Skilled multi-taskerSchedulingDeadline-orientedData Entry

Reduced staff turnover by 10% in one year by implementing severalwell-received team and morale-building programs.Managed call flow with up to 5 calls in queue per minute.Promoted to Account Manager after 6 months of employment.

04/2013 to 05/2016 Office Manager/Data EntryMaruti Transit － Jacksonville, FLVerified that information in the computer system was up-to-date andaccurate.Created monthly reports for records, closed terminated records and completedchart audits.Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into cumulative payrolldocument.Organized billing and invoice data and prepared accounts receivable andexpected revenue reports for controllers.Resolved customer questions, issues and complaints.Monitored the daily activities of 9 on site staff. 

06/2009 to 02/2013 Accounts ManagerAarons － Jacksonville, FlMonitored the daily activities of 6 customer service staff.Improved service quality and increased sales by developing a strongknowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to seniormanagement.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly definedexpectations.Developed rapport with the customer base by handling difficult issues withprofessionalism.

03/2004 to 05/2009 Medical AssistantDiagnostic Cardiology － Jacksonville, FLRead and recorded temperature, pulse and respiration.Prepared patient rooms prior to their arrival.Support duties for diagnostic and technical treatment procedures, such assetting up and operating special medical equipment and apparatus.Performed routine tests such as urine dip stick, vision and hearing tests.Observed and documented patient status and reported patient complaints tothe case manager.Performed lab tests and communicated results.Venipuncture

1999 GED

Florida Community College － Jacksonville, Fl, USA2003 Associate of Science: Medical Assistant

North Florida University － Orange Park, Fl2010 Customer Service Manager Certificate (CSMC)