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1
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WORKING GROUP
The Greater Mekong Subregion Hotel Classification Standard wasprepared by the technical committee for the "Voluntery Application
of the Minimum Standards for the hotel industry in Cambodia!aos and Vietnam" This committee comprised of the followingmembers and #rganisations$
% &o Thi Hong 'oan (irector of Hotel (epartment Vietnam)ational Administration of Tourism Vietnam
* Ms )guyen +huong Anh (eputy (irector of Hotel(epartment Vietnam )ational Administration of Tourism
Vietnam3. Mr !e )goc Tuan #fficial of Hotel (epartment Vietnam)ational Administration of Tourism Vietnam
, Mr -in )at Chief of GMS #ffice and +ro.ect #fficer ofMT(+ Ministry of Tourism Cambodia
/ Mr Chak Voleak #fficer of Statistics and Tourism0nformation (epartment Ministry of Tourism Cambodia
1 Mr Tep Virak Chief of Hotel #ffice Tourism 0ndustry(epartment Ministry of Tourism Cambodia
2 Mr Tha3iphet #ula (eputy (irector of +lanning andCooperation (epartment !ao )ational Administration ofTourism !aos
8. Mr Sophab Somsouk Chief of Statistic 4nit +lanning andCooperation (epartment !ao )ational Administration ofTourism !aos +(5
6 Mr 7ounsert 'ayaseng Technical Staff of Tourism andHotel Management (epartment !ao )ational Administrationof Tourism !aos +(5
2
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NHÓM NGHIÊN CỨU
)h8m nghi9n c:u ;n ;?p h@ng khch s@nchung TiBu 3ng M9 DEng gFm nhng thnh 3i9n 3 cc tI ch:csau$
%7 &J ThK HFng 'oan VL trNng VL Dhch s@n TIng cLc(u lKch
*7 )guyOn +hPng Anh +h8 VL trNng VL Dhch s@n QTIng cLc (u lKch
Rng !9 )gc TuUn Chuy9n 3i9n VL Dhch s@n TIng cLc
(u lKch,ng -innat Gim Wc (= n +ht triBn du lKch M9 DEng 7X
(u lKch Cam pu chia/ng Chak Voleak Chuy9n 3i9n VL ThEng tin 3 ThWng k9
7X (u lKch Campuchia1ng Tep Virak TrNng phYng khch s@n VL (u lKch 7X (u
lKch Cam pu chia
2Mr Tha3iphet #ula (eputy (irector of +lanning andCooperation (epartment !ao )ational Administration ofTourism !aos
Zng Tha3iphet #ula +h8 VL trNng VL H[p tc 3 D?ho@ch TIng cLc (u lKch !o
6ng Sophab Somsouk TrNng phYng ThWng k9 VL H[ptc 3 D? ho@ch TIng cLc (u lKch !o
%\ ng 7ounsert 'ayaseng Chuy9n 3i9n VL Dhch s@n 3(u lKch TIng cLc (u lKch !o
3
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ACKNOWLEDGEMENT
Acknowledgement is made to the following persons andorganisations
1. Hotel (epartent ] Vietnam )ational Administration ofTourism Ministry of Culture Sports and Tourism Vietnam
* Ministry of Tourism CambodiaR !ao )ational Administration of Tourism !aos +(5, Mekong Tourism (e3elopment +ro.ect ^A(7_ assistancefor technical and financial assistance during the research
acti3ities of the pro.ect
4
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LỜI CẢM ƠN
Trong `u trnh ;n ;?p h@ng khch s@nchung tiBu 3ng M9 DEng thnh 3i9n nh8m nghi9n c:u nhn[c s= gip s
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CONTENTS
Page
% orward 2
* Scope %%
R (efinitions %%
, Minimum re`uirements and e3aluation method %R
/ !egend Z%
1 3aluation points for hotel and assessor^s_ Z*
2 )otes Z,
REFERENCES%/2
6
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MỤC LỤC
Trag
% !i n8i u 6
* +h@m 3i p dLng Z1
R MXt sW khi nijm sq dLng trong ti9u chu>n Z1
, -9u cu tWi thiBu 3 phPng php nh gi
trong ti9u chu>n ;?p h@ng khch s@n chung tiBu 3ng
M9 DEng
ZZ
/ Ch thch %/R
1 Thang iBm dnh cho khch s@n 3 cn bX nh gi %/,
2 Ghi ch %/1
T!I LI"U THAM KHẢO #$%
7
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FOREWORD
0n the recent years now in couple with the strong tourism growthall o3er the world the de3elopment of tourist establishments israpidly increasing in both `uality and `uantity which meets e3erhigher demands of tourists
According to the orld Tourism #rganisations forcast by *\%\the number of international 3isitor arri3als around the world willreach o3er % billion bringing in approp;imately 4S( 6\\ billions
in tourism receipts creating %/\ million .obs and with an annualincrease in tourist accommodations by R Against thisbackground Asia and the pacific has notably also witnessed arobust tourism performance including Vietnam !aos andCambodia and other countries in the Greater Mekong Subregion(ue to its significant implications in the course of economicde3elopment commonly recognivable in respecti3e countriestougher competitions for more 3isitors ha3e been occurring in
terms of marketing and promotion tra3el and accommodationbusinesses among countries in the region and the world as awhole0n order to enhance their own competiti3eness countries atdifferrent corners of the world are tending to cooperate with eachother in areas of cultural political socio]economic de3elopmentof which tourism is the case specially to manage and promote
tourism `uality products to create more appeals to tourists manycountries ha3e .oined hands in the formulation of sets of commontechnical standards in tourism and tourist accommodation eguropean or ASA) Tourism Standards
Along with the abo3e trend the Greater Mekong SubregionCountries ha3e teamed up together and made concerted efforts tode3elop sustainable tourism products strengthening the cuttingedges of tourism in the entire region as well as each countrymember8
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ith the loan funded by the Asian (e3elopment 7ank ^A(7_ RMekong member countries Vietnam !aos and Cambodia ha3eembarked on the de3elopment of GMS common hotelclassification standard and appointed Vietnam a lead player in
the formulation process as ha3ing considered it one of thepioneers in the work of hotel classifications in ASA)To implement the said acti3ities Vietnam has formed a group ofe;perienced e;perts from the hotel management (epartmentVietnam )ational Administration of Tourism to carry out the tasksThis technical group has conducted numerous researchesthrough field trips and fact]finding missions on hotels of differentcategories in Vietnam !aos Cambodia as well as based on thereference documents on hotel classification compiled fromuropean Asian Countries and ASA) countries ^ranceGermany Holand Malaysia Thailand and +hilipines etc_
Afterwards the technical group has come up with a proposeddifferent 3ersions of GMS common hotel classification standardse3aluation methods hotel star rating panel and its samplestandard logo plate All the draft 3ersions ha3e been disscussed
carefully and got the common ideas within the technical e;pertsand from national tourism industry who represented forCambodia !aos and Vietnam through the meetings in thesecountriesThe pro.ect technical group do hope that the Greater MekongSubregion Common Hotel Classification Standards will be usefulfor Vietnam !aos and Cambodia in further impro3ing not only its
facilities but also the ser3ices in conformity with the commonMekong subregional standards in order to realive a goal "Threecountries one (estinations" for the fast sustainable tourismde3elopment in the three countries
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LỜI NÓI &'U
Trong nhng nm gn
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&B c8 cn c: bi9n so@n d= tho ti9u chu>n chung 3x ;?ph@ng khch s@n gia cc nc trong tiBu 3ng pha Vijt )am giao nhijm 3L cho nh8m chuy9n gia ca VL Dhch s@n ] TIngcLc (u lKch nhng ngi c8 nhixu kinh nghijm trong cEng tc;n 3 trong th=c t? ;?p h@ng khch s@n )h8m
cEng tc ny th=c hijn nghi9n c:u th=c t? thEng `ua kho st3x trnh X cEng nghj khch s@n 3 cEng tc ;?p h@ng khchs@n ca R nc ^Vijt )am !o Campuchia_ tham kho ti liju`uWc t? 3x ti9u chu>n ;?p h@ng khch s@n ca cc nc Chn ;?p h@ng khch s@n chung gia cc nc tiBu 3ng M9kEng d= tho cch th:c nh gi h@ng khch s@n B phLc 3L
cho 3ijc p dLng nhng ti9u chu>n ny trong th=c t? 3 d= thom€u biBn h@ng cng lEgE chung ca R nc tiBu 3ng M9 kEng7a d= tho tr9n [c tho lun rUt k thWng nhUt trong nh8mchuy9n gia nhng ngi @i dijn cho cc nc thEng `ua HXitho tI ch:c t@i Vijt )am !o Campuchia
Hy 3ng r•ng Ti9u chu>n ny s‚ gip cc khch s@n trong Rnc hon thijn hPn na cP sN 3t chUt k thut 3 chUt l[ngphLc 3L t@o chUt l[ng theo ti9u chu>n chung ca tiBu 3ng M9kEng hng ti th=c hijn mLc ti9u chung …R `uWc gia % iBm
?n† nh•m pht triBn nhanh 3 bxn 3ng ngnh du lKch R ncVijt )am] !o] Campuchia
NHÓM SO(N THẢO TIÊU CHU)N *+P GMS ,-I"T NAM . L!O . CAMPUCHIA/
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GREATER MEKONG SU0REGIONHOTEL CLASSIFICATION STANDARD
-IETNAM . LAOS . CAM0ODIA
#1 SCOPE
The Greater Mekong Subregion Hotel Classification Standard
contains the minimum re`uirements shall be 3oluntary applicabe
for the hotel classification acti3ities in three countries Cambodia
!aos +(5 and Vietnam only The standard does not e;tend to thefolowing types of accommodation$
%% Apartment let for residential purposes‡
%* +remises used e;clusi3ely for the accommodation of
persons in religious educational or charitable institutions‡
%R #ther types of accommodations as follows$
%R%% Guest House‡%R%* Homestay‡
%R%R Holiday Village‡
%R%, Tourist Villa‡
%R%/ Tourist Camping Sites‡
%R%1 Motel and others if any
21 DEFINITIONS
0n this standard some definitions are understood as follows$
2.1. Hotel
stablishment with reception ser3ices and additional facilities
where accommodation and in most cases meals are a3ailable
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2.2. Single room
5oom with sleeping facilities for only one person
2.3. Double room
5oom with sleeping facilities for two persons in a double bed ortwo single beds ad.oined along side
2.4. Twin room
5oom with sleeping facilities for two persons in separate beds
2.5. Family room
5oom with sleeping facilities for three or more persons at least
one double bed and one or two sinlge beds2.6. Junoir suite
Accommodation pro3iding space sleeping and seating facilities
2.7. Suite
Accommodation pro3iding separate sleeping and seating
facilities with or without a kitchenette
2.8. onne!ting rooms
Two rooms close to each other with sleeping facilities which
can be accessible to each other 3ia internal doors
2.". Double be#
7ed for two people with one or two mattresses
2.1$. %u&&et brea'&ast
Self]ser3ice with a free choice of at least an e;panded
breakfast
2.11. Fa!ilities &or #isable#
acilities to cater for the special needs of disabled guests
2.12. Swimming (ool 13
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0ndoor or outdoor pool specifically designed for swimming
2.13. Ja!u))i
7ath or tub with a mechanism that swirls water
2.14. Saunaooden cabin with hot dry air
2.15. Steam bat*
5oom or cabin with hot steam
2.16. Fitness room+ gym
Common room or area containing e`uitments for physical
e;ercise with or without super3isor2.17. S(a
Acknowledged health resorts with specific natural factors Q
natural remedies of the soil ^for e;ample mineral spring_ the
sea or the climate Q sometimes complemented by the
appropriate health treatments
2.18. ,it!*enette
Small kitchen or part of a room partially e`uipped with self]
catering facilities
2.1". -inibar
Small refrigerator containing cold drinks and sometimes
snacks
31 MINIMUM RE4UIREMENTS AND E-ALUATION METHOD
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E-ALUATION TA0LE
Cr56er5a I758a69r S6ar Ra65g E:a;?H96e;
F5a;E:a;?
A==e=.=9r
,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
% !ocation %% n3ironment
reasonably suitable
ˆ ˆ ] ] ]
%* n3ironment
highly suitable
] ] ˆ ˆ ˆ
* Access Safe and con3enient
access
ˆ ˆ ˆ ˆ ˆ
R Sign or
Symbol
Hotel sign or symbol
clearly presented ingood condition and
sufficiently lit during
nighttime
ˆ ˆ ˆ ˆ ˆ
, Cleanliness
and generaldecorations
,% Has good clean
area or decorationsin front of and around
the hotel with
sufficient lightingduring nighttime
] ] ˆ ] ]
,* Has good clean
area or decorations
in front of and around
the hotel with
attracti3e lighting
during nighttime
] ] ] ˆ ˆ
15
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
/ General
Construction
General construction
in good condition
clean and safe
ˆ ˆ ˆ ˆ ˆ
1 Car +ark
andTransportation
Ser3ice
1% Con3enient safe
embarking anddisembarking
passengers area
] ] ˆ ˆ ˆ
1* Safe andcon3enient traffic
arrangement and
walkway
] ˆ ˆ ˆ ˆ
1R Good air3entilation ^in case of
parking lots_
] ˆ ˆ ˆ ˆ
1, Sufficient
lighting during
nighttime
] ˆ ˆ ˆ ˆ
1/ )umber of
parking spaces at
least *\ of total
number of hotelrooms
] ] ˆ ] ]
11 )umber of
parking spaces at
least */ of total
number of hotel
] ] ] ˆ ]
16
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
rooms
12 )umber of
parking spaces atleast R\ of total
number of hotelrooms
] ] ] ] ˆ
1Z Transportation
Ser3ice
] ] ] ] ˆ
II1 L9>>5e= B;58 695;e6= ;56= a7
Ba==agea?= 565 96e;
% !obbies %%% Clean floors
walls and ceilings in
good condition
reasonably
decorated
ˆ ˆ ˆ ˆ ˆ
%%* ell decorated
and suitable for the
standard of the hotel
] ] ˆ ˆ ˆ
%* Good air
3entilation
ˆ ˆ ˆ ˆ ˆ
%R Separate
smoking area
] ] ] ˆ ˆ
%, aiting area and ˆ ˆ ˆ ˆ ˆ
17
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
miscellaneous
ser3ices pro3ided
with at least , seats
in good condition and
suitable for the
standard of the hotel
%/% Safety bo;es
a3ailable ^including in
rooms in at least
*\ of total numberof hotel rooms
] ˆ ] ] ]
%/* Safety bo;es
a3ailable ^including inrooms_ in at least
2\ of total numberof hotel rooms
] ] ˆ ˆ ]
%/R Safety bo;es
a3ailable ^including in
rooms_ in at least%\\ of total number
of hotel rooms
] ] ] ] ˆ
%1% (omestic and
international direct
dialing telephonea3ailable
ˆ ˆ ˆ ˆ ˆ
%1* ireless
internet
] ] ] ] ˆ
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
%2 )ewspapers
magavines
brochures otherinteresting
information and thehotel‰s local
information ser3ice
] ] ˆ ˆ ˆ
* +ublicToilets
*% !ocated incon3enient area and
distance safe clean
and separate from utility
areas
ˆ ˆ ˆ ˆ ˆ
**% Toilet for men
and women
ˆ ˆ ] ] ]
*** Separate
men‰s and women‰s
toilets
] ] ˆ ˆ ˆ
*R Good air
3entilation
ˆ ˆ ˆ ˆ ˆ
*, Sufficient light
and well]lit
ˆ ˆ ˆ ˆ ˆ
*/ ell decorated
suitable for thestandard of the hotel
] ] ] ˆ ˆ
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
*1 loors in good
condition clean not
slippery with good
drainage
ˆ ˆ ˆ ˆ ˆ
*2 Clean walls andceilings in good
condition
ˆ ˆ ˆ ˆ ˆ
*Z Clean doors ande`uipment in good
condition
ˆ ˆ ˆ ˆ ˆ
*6 At least % clean
toilet bowls in goodcondition
ˆ ˆ ] ] ]
*%\ At least * toilet
bowls and * clean
urinals in good
condition ^men‰sonly_
] ] ˆ ˆ ˆ
*%% At least %
clean washbasin with
mirror in goodcondition
ˆ ˆ ˆ ˆ ˆ
*%* Soap in clean
containers pro3ided
near washbasins
ˆ ˆ ˆ ˆ ˆ
20
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
*%R Hand dryers
hand towels or
tissue paper in clean
containers pro3ided
near washbasins
] ] ˆ ˆ ˆ
*%, Tissue paper in
clean containers
pro3ided in e3ery
toilet
ˆ ˆ ˆ ˆ ˆ
*%/ Sanitary bags
pro3ided in e3ery
toilet ^women‰s only_
] ] ] ˆ ˆ
*%1 Clean dustbins
with co3er opened by
foot near washbasins
pro3ided in e3ery
toilet
ˆ ˆ ˆ ˆ ˆ
*%2 At least % fully
e`uipped toilet for
the disabled with
appropriate tools
] ] ] ] ˆ
R !ifts R% !ocated in
con3enient area and
distance with
ade`uate space
ˆ ˆ ˆ ˆ ˆ
R* Sufficient ˆ ˆ ˆ ˆ ˆ
21
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
number of lifts of
practical sive
RR Good `ualitysafe clean lifts in
good conditionregularly checked by
a trained inspector
ˆ ˆ ˆ ˆ ˆ
R, )umbersindicating e3ery floor
le3el clearly 3isible
during nighttime
ˆ ˆ ˆ ˆ ˆ
R/ Good air3entilation within lifts
ˆ ˆ ˆ ˆ ˆ
R1 0nterior of lift
has sufficient light
and is well lit
ˆ ˆ ˆ ˆ ˆ
R2 0nterior of lift is
well decorated hotel
ser3ices pro3ided
suitable for the
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
RZ Safety
regulations and
suggested safety
procedures clearly
pro3ided within the
ˆ ˆ ˆ ˆ ˆ
22
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
interior of the lift
R6 mergency call
or bell in goodcondition a3ailable
inside the life
ˆ ˆ ˆ ˆ ˆ
R%\ Handrail clean
and in good condition
a3ailable inside thelift ^if any_
ˆ ˆ ˆ ˆ ˆ
R%% !ift has
effecti3e control
panel in case of anelectricity cut
ˆ ˆ ˆ ˆ ˆ
R%* Separate lifts
for hotel guests hotel
staff and luggage
] ] ] ˆ ˆ
R%R rom the ,th
floor onward
including the ground
floor electric lift
should be pro3ided
ˆ ˆ ] ] ]
R%, rom the Rrd
floor onward
including the ground
floor electric lift
should be pro3ided
] ] ˆ ˆ ˆ
23
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
,+assagewa
y within hotel
% Guests
passageway and
staff mainpassageway
separate
] ] ˆ ˆ ˆ
* Separate
passageway for
luggage
] ] ] ˆ ˆ
III1 S6a7ar7 r99= ,58;a;89? a7
>a6r99/
%
+assageway
or balcony
outside theroom ^e3ery
floor_
%% loors walls
ceilings and balcony
handrails in good
condition clean safe
and reasonablydecorated
ˆ ˆ ˆ ] ]
%* Sound system ] ] ] ] ˆ
%R Good air
3entilation ^in case of
double loading
corridor_
ˆ ˆ ˆ ˆ ˆ
%, Sufficient lighting
and well lit
ˆ ˆ ˆ ˆ ˆ
24
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
%/ Clear fire escape
route plan or sign
and fluorescent
emergency e;it sign
in good condition
ˆ ˆ ˆ ˆ ˆ
%1 mergency light
in good condition
ˆ ˆ ˆ ˆ ˆ
%2 Sufficientnumber of fire
e;tinguishers with
handles or fire hoses
in good condition and
well positioned asregulated by the law
ˆ ˆ ˆ ˆ ˆ
%Z 5oom number
signs in good
condition clearly
3isible during
nighttime
ˆ ˆ ˆ ˆ ˆ
* 5oom sive
*% )o less than 6
s`m for single and
%* s`m for double or
twin
ˆ ] ] ] ]
** )o less than %*
s`m for single and
%, s`m for double or
twin
] ˆ ] ] ]
*R )o less than %, ] ] ˆ ] ]
25
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
s`m for single and
%Z s`m for double or
twin
*, )o less than %Z
s`m for single and*, s`m for double or
twin
] ] ] ˆ ]
*/ )o less than *,s`m for single and
R\ s`m for double or
twin
] ] ] ] ˆ
R 0nteriorfactors within
rooms
R%(oor and generale`uipment in good
condition and clean
ˆ ˆ ˆ ˆ ˆ
R* ffecti3e chain
door lock or
substitute in goodcondition
ˆ ˆ ˆ ˆ ˆ
RR Ade`uate
peephole or
substitute in goodcondition
ˆ ˆ ˆ ˆ ˆ
R, Clear fire escape
plan on the room‰s
door
ˆ ˆ ˆ ˆ ˆ
R/ fficient ] ] ˆ ˆ ˆ
26
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Cr56er5a I758a69r S6ar Ra65g E:a;?
H96e;
F5a;E:a;?A==e=.
=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
electricity power
control when room is
not occupied
R1% At least one
plug socket forelectrical e`uipment
ˆ ˆ ˆ ˆ ]
R1* 4ni3ersal plug
adaptor for electricale`uipment a3ailable or
can be borrowed upon
re`uest
] ] ] ] ˆ
R12 Clean floors ingood condition
suitably decorated for
the type and
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
RZ Clean walls ingood condition
suitably decorated for
the type and
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
R6 Clean ceilings in
good condition
suitably decorated for
the type and
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
R%\ Skylights
windows and
e`uipment in good
condition and clean
ˆ ˆ ˆ ˆ ˆ
R%% Curtains withthe dark layer inside
in good condition and
clean
] ] ˆ ˆ ˆ
R%*% Good air
3entilation
ˆ ˆ ] ] ]
R%** Good air
3entilation withefficient clean and
`uiet air]conditioning
system
] ] ˆ ˆ ˆ
R%R % Sufficient
lighting and well]lit
ˆ ˆ ] ] ]
R%R* Sufficient and
ad.ustable lighting
and well]lit the whole
room especially thedoor area desk and
around bed
headboard
] ] ˆ ˆ ˆ
R%, Ade`uate
number of efficient
ˆ ˆ ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
smoke detectors or
heat detectors well
positioned ^in cases
where buildings are
higher than *
storeys_
R%/ At least one
room with suitable
facilities and furniture
for the disabled
] ] ] ] ˆ
/ 5oom
furniture
/% Sufficient
luggage space in
good condition
] ˆ ˆ ˆ ˆ
/*% Cupboard or
clothes shel3es at
least \,/ m deep
and \6\ m wide
] ] ˆ ˆ ]
/** Closet at least
\// m deep and
%%\ m wide
] ] ] ] ˆ
/R% 7ed sive atleast \6\ m ; %6\
m for single %/\ m
; %6\ m for double
bed
ˆ ˆ ] ] ]
/R* 7ed sive at ] ] ˆ ] ]
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
least %\\ m ; *\\m
for single %1\ m ;
*\\ m for double
bed
/RR 7ed sive atleast %*\ m ; *\\
m for single %1\ m
; *\\ m for double
bed
] ] ] ˆ ˆ
/, 7ed in good
condition suitable for
the type and
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
// (ecorated bed
headboard area in
good condition
suitable for the type
and standard of the
hotel
] ] ˆ ˆ ˆ
/1 Clean mattress
in good condition
made of good]`uality
materials
ˆ ˆ ˆ ˆ ˆ
/2 Sofa in the suite
room or armchair
a3ailable in good
condition suitable for
] ] ] ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
the type and
standard of the hotel
/Z Table and chaira3ailable in good
condition suitable forthe type and
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
/6 (ressing tableand chair with
dressing mirror in
good condition
suitable for the type
and standard of thehotel
] ] ˆ ˆ ˆ
/%\ ull]length
mirror in good
condition suitable for
the type and
standard of the hotel
] ] ] ˆ ˆ
1 5oom
electrical
e`uipments
1%% Colour
tele3ision at least %,
inches a3ailable and
in good condition
ˆ ˆ ˆ ] ]
1%* Colour
tele3ision at least *\
inches and in good
condition with
] ] ] ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
remote control or
substitute pro3ided
1* ree satellite TVor cable channels TV
] ] ] ˆ ˆ
1R% 5efrigerator in
clean and good
condition a3ailable to
at least Z\ of totalnumber of hotel
rooms
ˆ ] ] ] ]
1R* 5efrigerator no
less than /\ litresa3ailable in e3ery
room in clean and
good condition
] ] ] ˆ ˆ
1,% Telephone for
making internaldirect domestic and
international phone
calls or through
operator
] ] ˆ ] ]
1,* Telephone for
making internal
direct domestic and
international phone
calls
] ] ] ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
1/ 5oom e;tension
phone line
] ] ˆ ˆ ˆ
11 High]speed0nternet a3ailable
] ] ] ] ˆ
12 ater heater or
coffee maker
a3ailable
] ] ] ˆ ˆ
2 5oom
0n3entory
% A copy of room
regulations
ˆ ˆ ˆ ˆ ˆ
* 5oom ser3ice sign
or door knob menua3ailable
] ] ] ˆ ˆ
R …(o not disturb†
and …+lease cleanmy room† sign or
switch a3ailable
] ] ˆ ˆ ˆ
, 5oom ser3ice food
menu a3ailable
] ] ˆ ˆ ˆ
/ Manuals for
tele3ision and TV
programmes
a3ailable
] ] ˆ ˆ ˆ
1 Manuals for
telephone and phone
] ] ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
directory a3ailable
2 % #ne clean pillow
per guest minimum ingood condition
ˆ ˆ ˆ ] ]
2* At least two clean
pillows per guest
minimum in good
condition
] ] ] ˆ ˆ
Z% Clean bed sheet
in good condition
ˆ ˆ ˆ ] ]
Z* Two clean bedsheets in good
condition per bed or
one du3etbed
] ] ] ˆ ˆ
6 Two clean
bathrobes
] ] ] ˆ ˆ
%\ At least eight
clothes hangers in
good condition
] ] ˆ ˆ ˆ
%% !aundry list ] ] ˆ ˆ ˆ
%* !aundry bag ] ] ˆ ˆ ˆ
%R Sewing kit ] ] ] ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
%, Two pairs of
clean slippers in
good condition
ˆ ˆ ˆ ˆ ˆ
%/ Shoe shine
ser3ice or shoe shinekit a3ailable
] ] ] ˆ ˆ
%1 Stationary folder
containing pieces ofpaper and pen or
pencil
] ] ˆ ˆ ˆ
%2% Mini bar
containing be3erageand snacks
] ] ] ˆ ]
%2* Mini bar
containing be3erage
alcoholic drinks and
snacks
] ] ] ] ˆ
%Z Two
complimentary
bottles of water
] ] ˆ ˆ ˆ
%6 Two
complimentary sets
of coffee tea sugar
and cream
] ] ] ˆ ˆ
*\Two clean ˆ ˆ ˆ ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
glasses
*% 7ottle opener ] ] ] ˆ ˆ
** Clean dustbin ˆ ˆ ˆ ˆ ˆ
*R Matches and
ashtray ^not a3ailablein non]smoking
rooms_
ˆ ˆ ˆ ˆ ˆ
Z n]suite
bathroom
%Clean door or
entrance and
e`uipment in good
condition
ˆ ˆ ˆ ˆ ˆ
*fficient air
3entilation clean and
`uiet
ˆ ˆ ˆ ˆ ˆ
RSufficient lighting
and well]lit
ˆ ˆ ˆ ˆ ˆ
, ell decorated
suitable for the
standard of the hotel
] ] ] ˆ ˆ
/Clean and non]
slippery floors in
good condition withdrainage
ˆ ˆ ˆ ˆ ˆ
1Clean walls in good ˆ ˆ ˆ ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
condition
2Clean ceiling in
good condition
ˆ ˆ ˆ ˆ ˆ
Z% Toilet no lessthan R s`m
ˆ ˆ ] ] ]
Z* Toilet no less ,
s`m
] ] ˆ ] ]
ZR Toilet no less
than / s`m
] ] ] ˆ ]
Z, Toilet no less 1s`m
] ] ] ] ˆ
6Ceiling height noless than *,\ m
ˆ ˆ ˆ ˆ ˆ
%\% Shower and
tools in good
condition and clean
ˆ ˆ ] ] ]
%\* Shower and
tools in good
condition and clean
with shower curtain
or partition a3ailable
] ] ˆ ] ]
%\R 7athtub and
tools in good
] ] ] ˆ ]
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,#/ ,2/% * R , / \ % \ %
condition and clean
with style suitable for
the type and
standard of the hotel
with shower curtain
or partition
%\, Shower or
bathtub with tools in
good condition and
clean with stylesuitable for the type
and standard of the
hotel with no less
than R\ of totalnumber of hotel
rooms pro3iding both
a shower andbathtub with curtain
or separate partition
] ] ] ] ˆ
%%Clean shower mat
or substitute in good
condition and clean
] ] ˆ ˆ ˆ
%* fficient safe
water
temperature control
system in goodcondition
] ] ˆ ˆ ˆ
%R Hair dryer in ] ] ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
good condition
%, ;tension phone
line
] ] ] ˆ ˆ
%/ eight scales ingood condition
] ] ] ] ˆ
%1 +lug socket for
electrical e`uipment
] ] ] ˆ ˆ
%2(ressing area ] ] ˆ ˆ ˆ
%ZClean and `uiet
toilet bowl in goodcondition
ˆ ˆ ˆ ˆ ˆ
%6% Cleanwashbasin with
mirror in good
condition
ˆ ˆ ˆ ˆ ]
%6* Cleanwashbasin with
mirror and
magnifying mirror in
good condition
] ] ] ] ˆ
*\Tower shel3esplaced in dry area
] ] ˆ ˆ ˆ
*%5obe for hanging ] ] ] ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
clothes or substitute
place in dry area
**Two clean large]sive towels in good
condition
ˆ ˆ ˆ ˆ ˆ
*RTwo clean face
towels in good
condition
ˆ ˆ ˆ ˆ ˆ
*,Two clean hand
towels in good
condition
] ] ] ˆ ˆ
*/Two clean foot
towels in good
condition
] ] ˆ ˆ ˆ
*1acial tissues in
clean container ^or
a3ailable in bedroom_
] ] ] ˆ ˆ
*2Toilet paper in
clean container notwet
ˆ ˆ ˆ ˆ ˆ
*ZSanitary bag ] ] ] ˆ ˆ
*6Two clean shower
caps
] ] ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
R\Two clean
glasses
ˆ ˆ ˆ ˆ ˆ
R% Two sets of cleantoothbrushes and
toothpaste
ˆ ˆ ˆ ˆ ˆ
R*Two bars of soap
or li`uid soap in
clean container withno stagnant water
ˆ ˆ ˆ ˆ ˆ
RR#ne set of foam
bath in clean
container
] ] ˆ ˆ ˆ
R,#ne set of hair
shampoo in clean
container
] ] ˆ ˆ ˆ
R/ #ne set of body
lotion
] ] ˆ ˆ
R1 Clean dustbin
opened by foot
ˆ ˆ ˆ ˆ ˆ
R2 At least one
bathroom with
facilities and
e`uipment suitablefor the disabled
] ] ] ] ˆ
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,#/ ,2/% * R , / \ % \ %
I-1 S
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,#/ ,2/% * R , / \ % \ %
condition and
suitable for the type
of the hotel with
remote control or
substitute well
placed
1 Mini Compo (V(
V(# or VC( in good
condition and
`ualified for thestandard of the hotel
^e;cept Šunior Suite_
well placed
] ] ] ] ˆ
* ;ecuti3e
loor ^safety
health
decoration
furniture
electric
e`uipment
complimentaryproducts and
bathroom
factors no less
than standard
rooms_
% Total area no less
than R1 s`m^bathroom included_
] ] ] ] ˆ
* Check in]check
out on same floor
] ] ] ] ˆ
R 0nformation Center
staff a3ailable
] ] ] ] ˆ
, ell]decoratedand furnished
conference room
with air]conditioning
system and efficient
soundproof system
at least four seats
] ] ] ] ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
a3ailable
/ ell]decorated
and furnished waitingarea for business or
general purposes atleast four seats
a3ailable
] ] ] ] ˆ
1 7ar counter oreating area well
decorated and
furnished at least
four seats a3ailable
] ] ] ] ˆ
2 +hotocopy
facsimile long]
distance phone call
and high]speed
0nternet or wireless
ser3ices a3ailable
] ] ] ] ˆ
-1 Re=6a
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,#/ ,2/% * R , / \ % \ %
R 5estaurant ser3ing
simple production
food
‹ ˆ ] ] ]
, 0nternational food
restaurants orinternational food
a3ailable
] ] ˆ ˆ ˆ
,% Clean floorswalls and ceilings in
good condition
reasonably
decorated
ˆ ˆ ˆ ] ]
,* Clean floors
walls and ceilings in
good condition well
decorated and
suitable for the type
and standard of the
hotel with good lightand sound system
] ] ] ˆ ˆ
/ Good air
3entilation
ˆ ˆ ˆ ˆ ˆ
1 Separate smoking
area
] ] ] ˆ ˆ
2 Con3enient food
transfer passageway
] ] ] ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
separate from
guests‰ passageway
Z ell]decorated barcounter suitable for
the type andstandard of the hotel
] ] ˆ ˆ ˆ
6 urniture in good
condition suitable forthe type and
standard of the hotel
ˆ ˆ ˆ ˆ ˆ
6% Clean utensils
and e`uipment ingood condition
suitable for the type
and standard of the
hotel
ˆ ˆ ˆ ˆ ˆ
6* 4tensils ande`uipment
sufficiently pro3ided
all the time in the
case of a buffet
] ] ˆ ˆ ˆ
%\Clean tablecloth
or saucers suitable
for the type and
standard of the hotel
] ] ˆ ˆ ˆ
%%Ser3iettes or
tissues in clean
] ] ˆ ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
container suitable for
the standard of the
hotel
%*ood and
be3erage menu withclear details and
prices
] ˆ ˆ ˆ ˆ
%R% Good]`ualityhygienic and
delicious food
pro3ided
ˆ ˆ ˆ ˆ ˆ
%R* Good]`ualityhygienic and
delicious food and
be3erage food and
be3erage sufficiently
pro3ided all the time
in the case of a buffet
] ] ˆ ˆ ˆ
%,ood and
be3erage display and
decoration
] ] ˆ ˆ ˆ
%/% (omestic and
international direct
dialing telephone
a3ailable
] ˆ ˆ ] ]
%/* High speed ] ] ] ˆ ˆ
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=9r ,3/ ,@/ ,$/
,#/ ,2/% * R , / \ % \ %
internet or ireless
0nternet a3ailable
* CoffeeShop bar
% ell]decoratedcoffee shop suitable
for the type andstandard of the hotel
with good light and
sound system
design separated or
included in restaurant
] ] ] ˆ ˆ
* Good air
3entilation
] ] ˆ ˆ ˆ
R urniture in good
condition suitable
for the type and
standard of the hotel
] ] ˆ ˆ ˆ
, Clean utensils ande`uipment in good
condition suitable for
the type and
standard of the hotel
] ] ˆ ˆ ˆ
/ood or be3erage
menu with clear
details and prices
] ] ˆ ˆ ˆ
1Good]`uality
hygienic and
delicious food and
] ] ˆ ˆ ˆ
48
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,#/ ,2/% * R , / \ % \ %
be3erage
R Ditchen
^#ptional for %star hotel_
% !ocated in area
and distancecon3enient for
waiting ser3icewithout causing
interference to other
areas
ˆ ˆ ˆ ˆ ˆ
* Con3enient
hygienic passageway
for transporting food
ingredients and
waste separate frompassageway for
guests
] ] ˆ ˆ ˆ
R Clean entry]e;it
and air 3entilation
system in good
condition capable ofefficiently pre3enting
insects and other
animals from
entering
ˆ ˆ ˆ ˆ ˆ
, Ceiling height noless than *,\ m
ˆ ˆ ˆ ˆ ˆ
/ Clean and easy]to]
clean floors in good
ˆ ˆ ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
condition not slippery
with good drainage
1Clean and easy]to]clean walls and
ceiling in goodcondition
ˆ ˆ ˆ ˆ ˆ
2Good efficient and
clean air 3entilation^especially near the
sto3e area_
ˆ ˆ ˆ ˆ ˆ
Z Good smoke
smell sound andheat pre3ention
system between
kitchens and dinning
area
] ] ˆ ˆ ˆ
6Sufficient light andwell]lit
ˆ ˆ ˆ ˆ ˆ
%\ Appropriate and
hygienic storage area
and tools
] ] ˆ ˆ ˆ
%%Areas for hot
dishes and cold
dishes appropriately
di3ided
] ] ˆ ˆ ˆ
50
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,#/ ,2/% * R , / \ % \ %
%* Appropriately
separated
preparation areas for
food and desserts
] ] ] ˆ ˆ
%R Clean utensilsand cutlery in good
condition suitable for
the type and
standard of the hotel
con3eniently tidilyand safely located for
ease of use
ˆ ˆ ˆ ˆ ˆ
%, aste and fatefficiently and
hygienically dealtwith
ˆ ˆ ˆ ˆ ˆ
%/)ecessary kitchen
regulations safety
regulations and toolinstructions clearly
presented
] ] ˆ ˆ ˆ
%1Clear fire escape
plan or signals and
fluorescentemergency e;it sign
in good condition
ˆ ˆ ˆ ˆ ˆ
%2 mergency lights ˆ ˆ ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
in good condition
%Z Sufficient number
of efficient firee;tinguishers with
handles or fire hoseswell placed ^ as
regulated by the
national law_
ˆ ˆ ˆ ˆ ˆ
%6 Sufficient number
of efficient smoke
detectors heat
detectors or gas
detectors wellplaced ^in cases
where the buildingsare higher than *
storeys_
ˆ ˆ ˆ ˆ ˆ
*\)on]smoking area ] ] ] ˆ ˆ
/Toilets for
restaurant
coffee shop
bar and
kitchen
^in caseswhere it‰s
separate from
lobby hall_
^with safety
% !ocated in safe
clean area and
distance con3enient
for use without
causing interference
to dining area
] ] ] ˆ ˆ
* Separate men‰s
and women‰s toilets
] ] ] ˆ ˆ
52
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,#/ ,2/% * R , / \ % \ %
hygiene
sanitary wareand
e`uipmentfactors no less
than toilets in
lobby hall _
-I Re8rea659 area F56e== Ce6er
Sa
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instructions a3ailable
/ Sufficient number
of lockers andseparate changing
rooms for men andwomen ^can be used
with other recreation
acti3ities_
] ] ] ˆ ˆ
1A3ailable
washbasin and
mirror with hand
dryer hand towel or
tissue paper in cleancontainer
] ] ] ˆ ˆ
2 ell]decorated
sitting area with
good]`uality
furniture at least four
seats
] ] ] ] ˆ
Z% At least 1 types
of good]`uality
efficient safe and
clean e;ercise
machines
] ] ] ˆ ]
Z* At least Z types
of good]`uality
efficient safe and
] ] ] ] ˆ
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clean e;ercise
machines
6)on]smoking area ] ] ] ˆ ˆ
* Sauna %% Separate roomsfor men and women
] ] ] ˆ ]
%* Separate rooms
for men and women
and pri3ate rooms
] ] ] ] ˆ
* Clean safe floors
walls and ceiling in
good condition withmaterials and style
suitable for the type
and standard of the
hotel
] ] ] ˆ ˆ
R Good air
3entilation
] ] ] ˆ ˆ
,Sufficient light ] ] ] ˆ ˆ
/ Staff or room
regulations and
e`uipment
instructions a3ailable
] ] ] ˆ ˆ
1 Good]`uality
clean safe and
] ] ] ˆ ˆ
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efficient system and
e`uipment regularly
checked by an e;pert
R Massage
5oom Spa
%% 5ooms for
massage gi3en byskilled masseurs
men and women
separate
] ] ] ˆ ]
%* 5ooms for
massage or spa
gi3en by skilled
masseurs men and
women separate andpri3ate rooms
] ] ] ] ˆ
* Clean and well]
decorated floors wall
and ceiling in good
condition suitable for
the standard of thehotel with good light
and sound system
] ] ] ˆ ˆ
RGood air
3entilation as well as
pleasant scentappropriate for the
nature of the ser3ice
pro3ided
] ] ] ˆ ˆ
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, Good]`uality safe
and clean products
and e`uipment
] ] ] ˆ ˆ
/ #ffer pri3acy and
appropriately pre3entany disturbances
] ] ] ˆ ˆ
, Šacuvvi % Good clean and
well]decorated floorswalls ceiling or
en3ironment suitable
for the type and
standard of the hotel
] ] ] ˆ ˆ
* Good]`uality
clean safe and
efficient system and
e`uipment regularly
checked by a trained
inspector
] ] ] ˆ ˆ
/ Swimming
+ool
%Separate pool for
children no deeper
than \1\ m
] ] ] ˆ ˆ
* Clean and well]
decorated floors
walls ceiling ^if any_
or en3ironment in
good condition
suitable for the type
] ] ] ˆ ˆ
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and standard of the
hotel
R Sufficient light andwell]lit
] ] ] ˆ ˆ
, +ool regulations
and e`uipment
instructions clearly
presented
] ] ] ˆ ˆ
/ Clean water and
other e`uipment
regularly taken care
of by an e;pert
] ] ] ˆ ˆ
1ater depth
indicated at e3ery
change in depth
] ] ] ˆ ˆ
2 Ade`uate number
of efficient life]sa3ing
e`uipment installed
in 3isible spots easy
for use
] ] ] ˆ ˆ
Z ell]e;perienced
and skilled safeguard
] ] ] ˆ ˆ
6 Sufficient numberof clean chairs or sun
beds in swimming
] ] ] ˆ ˆ
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pool area in good
condition suitable for
the type and
standard of the hotel
%\ Ade`uatenumber of large
clean towels in good
condition
] ] ] ] ˆ
%%#utdoor
showering space in
safe and beautiful
natural en3ironment
] ] ] ] ˆ
%*#ffers pri3acy and
appropriately
pre3ents any
disturbances for
changing or bath
] ] ] ˆ ˆ
%R !ocated in an area
with con3enient and
safe access to toilets
and lockers
] ] ] ˆ ˆ
%, !ocated in an
area with con3enient
and `uick access to
first]aid room
] ] ] ˆ ˆ
2 Toilets for % !ocated in ] ] ] ˆ ˆ
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recreation
area category
^Safety
hygiene
sanitary ware
ande`uipment
factors no less
than toilets in
lobby hall_
con3enient safe and
clean area without
causing interference
to other recreational
spaces
*Separate toilets for
men and women
] ] ] ˆ ˆ
RToilet area no lessthan \6\ m wide
and co3ering no less
than %*\ s` m and
total bathroom area
no less than */\s`m
] ] ] ˆ ˆ
, Ceiling height no
less than *,\ m
] ] ] ˆ ˆ
/Clean shower ande`uipment in good
condition with
shower curtain or
partition
] ] ] ˆ ˆ
1 fficient and safe
water temperature
control system in
good condition
] ] ] ˆ ˆ
2(ry area for
changing with curtain
] ] ] ˆ ˆ
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or partition
Z Sufficient number
of large towels ingood condition
] ] ] ] ˆ
6Towel rack in dry
area
] ] ] ˆ ˆ
%\ ull]length mirror
in good condition
] ] ] ] ˆ
-II1 C9ere8e R99 a7
0
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, ell]decorated
lobby area for
registration waiting
coffee break or
general use with
furniture suitable thetype and standard of
the hotel
] ] ] ˆ ˆ
/% Technician staff
responsible for V(#VC( (V( slide
pro.ector with screen
no smaller than ,Z
inches or good]`uality substitute in
good condition
] ] ] ˆ ]
/* Technician staff
responsible for V(#
VC( (V( slide
pro.ector !C(
pro.ector with screen
no smaller than 2*inches or good]
`uality substitute in
good condition
] ] ] ] ˆ
1 Sufficient numberof good]`uality
translation system
ser3ice at least in
] ] ] ] ˆ
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four languages
2 fficient and good]
`ualityteleconference
system ser3ice
] ] ] ] ˆ
Z Clear fire escape
plan or fire e;it sign
and fluorescentemergency e;it in
good condition
] ] ] ˆ ˆ
6 Sufficient number
of efficient firee;tinguishers with
handles or fire hoses
well positioned as
regulated by law
] ] ] ˆ ˆ
%\ Sufficient numberof effecti3e smoke
detectors or heat
detectors well
positioned
] ] ] ˆ ˆ
21 0
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*\ s` m
** Area no less than
R\ s` m
] ] ] ] ˆ
RClean floors walls
and ceiling in goodcondition well]
decorated and
suitable for the type
and standard of thehotel
] ] ] ˆ ˆ
,Good air 3entilation ] ] ] ˆ ˆ
/Sufficient light andwell]lit
] ] ] ˆ ˆ
1Staff and room
regulations ande`uipment
instructions a3ailable
] ] ] ˆ ˆ
2 Good]`uality
furniture suitable for
the type andstandard of the hotel
at least four seats
] ] ] ˆ ˆ
Zhite board or flip
board with pen andboard wiper or good]
`uality substitute in
] ] ] ˆ ˆ
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good condition
6 Good]`uality
photocopying ser3ice
] ] ] ˆ ˆ
%\% 0nternationaland domestic phone
line and 0nternet
ser3ice a3ailable
] ] ] ˆ ]
%\* 0nternal
international and
domestic phone line
and wireless 0nternet
ser3ice a3ailable
] ] ] ] ˆ
%%ffecti3e facsimile
ser3ice
] ] ] ˆ ˆ
%*Good]`uality
computer and printer
in good condition
] ] ] ˆ ˆ
%R fficient and well]
e;perienced staffa3ailable for
business document
and tools ser3ice
] ] ] ] ˆ
%, 7usinesssupporti3e
information such as
] ] ] ] ˆ
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company list phone
number and e]mail
address
RToilets for
Conference5oom^in caseswhere it isseparate fromlobby hall_^with safetyhygienesanitary wareande`uipmentsfactors no lessthan toilets inlobby hall_
% !ocated in safe
clean area anddistance con3enientfor use withoutcausing interferenceto conference area
] ] ] ˆ ˆ
* Separate men‰sand women‰s toilets
] ] ] ˆ ˆ
-III S6a a7 Ser:58e=
% Ser3iceSupport
^#ptional for %and * starhotel_
% Ade`uate number
of separate lockersfor men and womenin good condition
] ] ˆ ˆ ˆ
* Sufficient numberof clean toilets ingood conditionmen‰s and women‰sseparate
] ] ˆ ˆ ˆ
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R Sufficient numberof clean showerrooms in goodcondition men‰s andwomen‰s separate
] ] ˆ ˆ ˆ
, Clean eating areain good condition andof sufficient sive
] ] ] ˆ ˆ
/ Clean rela;ingarea in goodcondition and ofsufficient sive
] ] ] ] ˆ
1 !ibrary or trainingrooms with sufficientnumber of cleanlearning e`uipment ingood condition
] ] ] ] ˆ
* elfare+romotion
% Social insurancefor full]time staff ofe3ery le3el
ˆ ˆ ˆ ˆ ˆ
R Staff ofe3ery sectionand le3el
% +roperly dressed ˆ ˆ ˆ ˆ ˆ
* ear name tag ] ] ˆ ˆ ˆ
R Ha3e goodpersonality goodmanners and friendly
ˆ ˆ ˆ ˆ ˆ
,% Communicate ˆ ˆ ˆ ˆ ˆ
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well in nglishcomply with .obresponsibilitysuitable for thestandard of the hotel
,* Communicatewell in other foreignlanguage of thetarget market
] ] ] ˆ ˆ
/ +ro3ideinformation and helprele3ant to .obresponsibility
effecti3ely
ˆ ˆ ˆ ˆ ˆ
, (oormanand +orter
% #pen the door forguests upon arri3al
] ] ] ] ˆ
*Gi3e warm andfriendly greeting
ˆ ˆ ˆ ˆ ˆ
R5elocate all guests‰
luggages andbelongings to portersluggage trolley anddeli3er them to theroom tidily
] ] ˆ ˆ ˆ
, Answer phonecalls before third ringtone
] ] ] ] ˆ
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/Gi3e propergreeting gi3e nameand department ofthe recei3er as wellas confirmingnumber of luggage
] ] ˆ ˆ ˆ
1Take guests‰luggage within /minutes afteranswering phone callby gently knockingthe room door
] ] ] ˆ ˆ
25elocate guests‰
luggage to portersluggage trolley tidilyand deli3er them tothe car
] ] ˆ ˆ ˆ
ZThank the guestsand wish them a safe .ourney
ˆ ˆ ˆ ˆ ˆ
/ Check]in5ooming theGuest Check]out
%% elcome guests ˆ ˆ ˆ ] ]
%* elcome guestswithin R\ seconds
] ] ] ˆ ˆ
* Greet in friendlymanner
ˆ ˆ ˆ ˆ ˆ
R+repare
registration
] ] ] ˆ ˆ
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document along withother details inad3ance
,Confirm the check]out date
] ] ] ˆ ˆ
/Check in guestswithin / minutes
] ] ˆ ˆ ˆ
10f the room is notready guests shouldbe informed of thewaiting time Guestsshall be asked to wait
in the lobby andser3ed drinks
] ] ] ] ˆ
2 Staff a3ailable forser3ice andassistanceaccompanyingguests to the room
] ] ] ] ˆ
6;plain roome`uipmentinstructions such aselectrical appliances the air]conditionerand tele3ision
] ] ˆ ˆ ˆ
%\ % Check outguests within %\
minutes
] ] ˆ ˆ ]
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%\* Check outguests within /minutes
] ] ] ] ˆ
%% +repare e;penselist for guests tocheck and pro3ide areceipt sealed inen3elope within /minutes if re`uested
] ] ] ˆ ˆ
%* Thank the guestsfor staying
ˆ ˆ ˆ ˆ ˆ
1 GuestSer3ice
% arm and friendlygreeting
ˆ ˆ ˆ ˆ ˆ
* +ro3ideinformation ser3iceon tourist attractionsnear the hotel routesuggestionsappropriatearrangements for
transportation ande;cursions such asflights ta;i rentalcars boats and tours
] ] ˆ ˆ ˆ
R ake]up callser3ice at arrangedtime within / minutes
] ˆ ˆ ˆ ˆ
2House %Turn o3er the sheet ] ] ] ˆ ˆ
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keeping
between %Z\\ pmto *%\\ pmturndown ser3ice
*Check if drinkingwater be3eragecoffee tea sugarcream and snacks inthe fridge and minibar are in the rightplace
] ] ] ˆ ˆ
R5eplace usedtowels face towelsfoot mat and
bathrobes with newones
] ] ] ˆ ˆ
, Check if facialtissues toilet papershower caps andsanitary bags areproperly placed
] ] ] ˆ ˆ
6Check if soap barsli`uid soap foambath shampootoothpaste andtoothbrush areproperly placed
] ] ] ˆ ˆ
/mpty dustbinclean and place them
back properly
] ] ˆ ˆ ˆ
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1!ea3e thecupboard door openif a tele3ision isinside and placeremote control inproper position
] ] ˆ ˆ ˆ
2 Ad.ust roomtemperature onthermostat for thecomfort of guests
] ] ˆ ˆ ˆ
Z 5estaurants
%% elcome guestswithin % minute
ˆ ˆ ˆ ] ]
%* elcome guests
within R\ seconds
] ] ] ˆ ˆ
* arm and friendlygreeting
ˆ ˆ ˆ ˆ ˆ
R Ask if a table isreser3ed and thenumber of people
] ] ˆ ˆ ˆ
, !ead guests to atable and pull out thechairs
] ] ] ] ˆ
/+resent guests withfood and be3eragemenu within *minutes after sitting
] ] ] ˆ ˆ
15eturn to take ] ] ] ˆ ˆ
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order within /minutes after gi3ingfood and be3eragemenu
2Take orders forfood and be3eragefrom ladies first
] ] ] ˆ ˆ
ZCapable ofsuggesting andanswering ̀ uestionsregarding food andbe3erage listed onmenu
] ] ] ˆ ˆ
6Capable ofsuggesting andanswering ̀ uestionsregarding alcoholicdrinks listed on menu
] ] ] ] ˆ
%\0nform guestsabout which food and
be3erage nota3ailable on themenu and which dishre`uires more than%/ minutes toprepare
] ] ] ˆ ˆ
%%Correctly repeate3ery order of food
and be3erage
] ] ] ˆ ˆ
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%*Arrange utensilsand cutlery suitablefor food andbe3erage type
] ] ] ] ˆ
%RSer3e be3eragewithin %\ minutesafter taking order^e;cept items thatre`uire morepreparation time_
] ] ] ] ˆ
%,Ser3e food within%/ minutes after
taking order ^e;ceptitems that re`uiremore preparationtime_
] ] ] ˆ ˆ
%/ Ser3e dessertwithin %\ minutesafter taking order^e;cept items that
re`uire morepreparation time_
] ] ] ] ˆ
%1Take used platescutlery and foodlefto3ers within Rminutes after a guestfinishes a meal
] ] ] ] ˆ
%2Ask if guests are ] ] ] ˆ ˆ
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satisfied with thefood and ser3ice
%ZThank guests for3isiting
ˆ ˆ ˆ ˆ ˆ
%6 *, hour roomser3ice for food andbe3erage
] ] ] ˆ ˆ
I* Se8
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/ ell]lit fire escaperoute in goodcondition with air3entilation leading tosafe area and aladder placed incon3enient positionregularly checked ^incases wherebuildings are higherthan , storeys_
ˆ ˆ ˆ ˆ ˆ
1 ell]lit lift for firefighting placed in a
position allowingcon3enience and`uick use fullye`uipped with air3entilation in efficientand safe conditionregularly checked bya trained inspector
ˆ ˆ ˆ ˆ ˆ
2% Sufficient numberof efficient firee;tinguishers withhandles and firehoses well placed
ˆ ˆ ˆ ˆ ˆ
2* Sufficient numberof efficient sprinklerswell placed
ˆ ˆ ˆ ˆ ˆ
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Z Sufficient numberof smoke detectorsor heat detectors ingood condition wellpositioned ^in caseswhere the buildingsare higher than *storeys_
ˆ ˆ ˆ ˆ ˆ
* GeneralSecuritySystem
% fficient securitysystem capable ofsur3eillance orrecording entry ande;it areas and otherfocal spots o3er *,
hours
] ] ˆ ˆ ˆ
* fficient generatorand spare petrolready for use for atleast * hours
] ] ˆ ˆ ˆ
R 5eser3e watersupply to be used innecessary acti3ities
for at least % day^ade`uate amount fore;tinguishing anyfire_
ˆ ˆ ˆ ˆ ˆ
, ffecti3e andpromptcommunicationsystem for asking for
emergency help fromother networks
] ] ˆ ˆ ˆ
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/ Tested andregularly practiceddisaster pre3entionand alle3iation planand warning system
ˆ ˆ ˆ ˆ ˆ
1% Good]`ualitycure]all and first]aidkit ready for effecti3euse placed incon3enient position
ˆ ˆ ˆ ] ]
1* ard with bedseffecti3e cure]all and
first]aid kit ready foreffecti3e use placedin con3enientposition with well]e;perienced nurseson duty *, hours
] ] ] ˆ ˆ
*1 E:5r9e6a; Pr96e8659 a7
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effecti3e watertreatment system
R conomical andeffecti3e use ofresources such aswater petrol gaselectricity paperplastic glass fabricand other e;traappliances
ˆ ˆ ˆ ˆ ˆ
, Appropriate andeffecti3e use of
e`uipment andtechnology promotingenergy]fuel sa3ing
] ] ˆ ˆ ˆ
/ )ot encouragingany recreationalacti3ities causinginterruption and harmto en3ironment
ˆ ˆ ˆ ˆ ˆ
1 +romotion ofcampaigns amongstaff and guests toencourageeconomical andeffecti3e use ofresources andenergy
] ˆ ˆ ˆ ˆ
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,#/ ,2/% * R , / \ % \ %
* ;trawelfare forstaff
%% At least one typeof financial welfaresuch as grant forli3ing e;penses andchildren‰s educationfees
] ] ˆ ] ]
%* At least two typesof financial welfare
] ] ] ˆ ]
** At least threetypes of other welfare
] ] ] ] ˆ
$1 Lege781
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$1#1 S?>9; ea5g
means …indicator used in considering hotel of particular le3el†
] means …indicator not used in considering hotel of particular
le3el†
$121 S6ar Ra65g ea5g
% means % star rating assessment indicators column
* means * star rating assessment indicators column
R means R star rating assessment indicators column
, means , star rating assessment indicators column
/ means / star rating assessment indicators column
1 E:a;
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Or7er
N9
P956= Le:e; 9r
H96e; a7
A==e==9r,=/
E:a;
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1#1 T96a; B956=
S6ar
C;a==558a659T96a; P956
T96a;
Per8e6age
Pa==e7
M55F
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85
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TIÊU CHU)N *+P H(NG KHCH S(N CHUNG CCNC TIQU -NG MÊ KNG
^V0T )AM Q !Ž# Q CAM+4CH0A_
TIÊU CHU)N *+P H(NG KHCH S(N CHUNG TIQU -NG MÊ KNG
86
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-I"T NAM . L!O . CAMPUCHIA
#1 P :5 B 7VgTi9u chu>n ;?p h@ng khch s@n chung tiBu 3ng M9 DEng gFm
cc y9u cu tWi thiBu p dLng t= nguyjn Wi 3i cEng tc ;?p
h@ng khch s@n ca R nc Vijt )am !o 3 Campuchia Ti9uchu>n ny khEng p dLng Wi 3i cc lo@i cP sN lu tr du lKchsau$
R% Cn hX d
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2.6. %ung t*ng *0ng 7uFng ng c8 khu 3=c ng 3 khu 3=c ti?p khch ri9ng bijt
2.7. %ung 9! bi:t
7uFng ng c8 khu 3=c ng 3 khu 3=c ti?p khch ri9ng bijt c8ho|c khEng c8 b?p nUu phLc 3L khch
2.8. %ung li;n t*ng Hai buFng ng kx nhau c8 thB thEng nhau b•ng cqa nXi bX
2.". (*?! @? (Kch 3L n sng do khch t= phLc 3L
2.11. Trang t*iAt bB ti:n ng*i #Cn* !*o ngi tCn tt Trang thi?t bK tijn nghi phLc 3L cc y9u cu |c bijt cangi tn tt
2.12. %E bi
7B nc trong nh ho|c ngoi tri dng B bPi2.13. S?! n! 7Fn tm 3i cc thi?t bK c8 thB khuUy nc
2.14. Gng *i Cabin b•ng gJ c8 khEng kh n8ng ;Eng 3o
2.15. Tm *i
7uFng ho|c cabin 3i hPi n8ng B tm
2.16. I*ng t( t*E #?!+ t*E *n*+hYng chung ho|c khu 3=c 3i trang thi?t bK tijn nghi dng Btp thB dLc phYng tp c8 thB c8 ho|c khEng c8 hng d€n
2.17. S(a
88
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Spa [c ;em nh hnh th:c trK liju s:c khe 3i cc y?u tWt= nhi9n cc cEng th:c trK liju t{ Ut ^3 dL suWi nc khong_biBn ho|c trK liju t{ kh hu
2.18. K*C bA(
7?p nh ho|c mXt phn ca buFng ng [c trang bK cc thi?tbK nh b?p B khch t= un nUu
2.1". TL l0n* mini bar T l@nh nh c8 F uWng l@nh 3 mXt sW F n nhanh
31 ^\< 8_< 6X5 65`< : Bbcg BB d g5 ,6r9g >gd g5 =a
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0ẢNG &NH GI *+P H(NG
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NHCHiM
&IQM
CHU^ÊN
GIA THẢM
&jNHCHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
% VK tr %% MEi trng cnh
`uan ph h[p
ˆ ˆ ] ] ]
%* MEi trng
cnh `uan |c bijt
ph h[p
] ] ˆ ˆ ˆ
* Ti?p cn An ton thun tijn ˆ ˆ ˆ ˆ ˆ
R 7iBn hiju
7iBn hiju r‘ rng
[c chi?u sng3o ban 9m
ˆ ˆ ˆ ˆ ˆ
, Vj sinh 3
trang tr tIng thB
,% Vj sinh tWt
trc 3 ;ung
`uanh khch s@n
[c trang tr tWt
[c chi?u sng
3o ban 9m
] ] ˆ ] ]
,* Vj sinh tWt
trc 3 ;ung
`uanh khch s@n
[c trang tr ’p
[c chi?u nh
sng ’p 3o ban9m
] ] ] ˆ ˆ
/ '
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
thB trYn ixu kijn tWt an
ton 3 s@ch s‚
ˆ ˆ ˆ ˆ ˆ
1 7i J ;e 3
dKch 3L 3n
chuyBn
1% Thun tijn an
ton hnh khch ra
3o thun tijn
] ] ˆ ˆ ˆ
1* !Wi i 3 bW tr
giao thEng thun
tijn an ton
] ˆ ˆ ˆ ˆ
1R ThEng gi8 tWt
^trong trng h[pbi J ;e c8 mi
che_
] ˆ ˆ ˆ ˆ
1, Chi?u sng tWt
3o ban 9m
] ˆ ˆ ˆ ˆ
1/ 7i J ;e p
:ng [c tWi thiBu
*\ tIng sW sW
buFng
] ] ˆ ] ]
11 7i J ;e p
:ng [c tWi thiBu
*/ tIng sW sWbuFng
] ] ] ˆ ]
12 7i J ;e p
:ng [c tWi thiBu
R\ tIng sW sW
] ] ] ] ˆ
91
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
buFng
1Z C8 dKch 3L 3n
chuyBn
] ] ] ] ˆ
II1 S Bkg :Z =5 8lg 8g
8_< 6ag : ;X5 d5 5 >
% Snh %%% Sn nh s@ch
tng trn trongixu kijn tWt trang
tr h[p l
ˆ ˆ ˆ ˆ ˆ
%%* Snh trang tr
’p 3 ph h[p 3i
ti9u chu>n khch
s@n
] ] ˆ ˆ ˆ
%* ThEng gi8 tWt ˆ ˆ ˆ ˆ ˆ
%R Dhu 3=c ht
thuWc ri9ng bijt
] ] ] ˆ ˆ
%, Dhu 3=c [i 3
khu dKch 3L khc c8
tWi thiBu , gh? cho
khch ngFi ch
chUt l[ng gh? ph
ˆ ˆ ˆ ˆ ˆ
92
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
h[p 3i ti9u chu>n
ca khch s@n
%/% C8 k“t an
ton ^tWi thiBu *\
sW buFng c8 k“t anton_
] ˆ ] ] ]
%/* C8 k“t an ton
^tWi thiBu 2\ sW
buFng c8 k“t anton_
] ] ˆ ˆ ]
%/R C8 k“t an ton
^tWi thiBu %\\ sW
buFng c8 k“t an
ton_
] ] ] ] ˆ
%1% &ijn tho@i gi
[c trong nc 3
`uWc t?
ˆ ˆ ˆ ˆ ˆ
%1* 0nternet khEngdm thEng tin cakhch s@n 3 thEng
tin 3x Ka phPng
] ] ˆ ˆ ˆ
* +hYng 3j sinh
cEng cXng
*% VK tr thun tijn
s@ch s‚ an ton 3
ˆ ˆ ˆ ˆ ˆ
93
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
tch ri 3i khu 3=c
dKch 3L
**% +hYng 3j sinh
cho nam 3 n
ˆ ˆ ] ] ]
*** +hYng 3j
sinh ri9ng cho nam
3 n ri9ng
] ] ˆ ˆ ˆ
*R ThEng gi8 tWt ˆ ˆ ˆ ˆ ˆ
*, ƒnh sng 3
chi?u sng tWt
ˆ ˆ ˆ ˆ ˆ
*/ Trang tr ’p
ph h[p 3i chUt
l[ng khch s@n
] ] ] ˆ ˆ
*1 Sn chUt l[ngtWt s@ch 3 khEng
trPn tr[t thot
nc tWt
ˆ ˆ ˆ ˆ ˆ
*2 Tng 3 trn
s@ch khEng hhng
ˆ ˆ ˆ ˆ ˆ
*Z Cqa s@ch s‚
cc thi?t bK trong
tnh tWt
ˆ ˆ ˆ ˆ ˆ
ˆ ˆ ] ] ]
94
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
*6 C8 t nhUt \%
bFn cu cYn tWt
trong mJi phYng 3j
sinh
*%\ C8 t nhUt *bFn cu 3 \* chJ
tiBu nam trong
phYng 3j sinh nam
] ] ˆ ˆ ˆ
*%% C8 t nhUt mXtchu rqa c8 gPng
soi trong tnh tr@ngsq dLng tWt
ˆ ˆ ˆ ˆ ˆ
*%* C8 ; phYng
nc =ng trong
bnh ;Kt gn churqa
ˆ ˆ ˆ ˆ ˆ
*%R My sUy khE
khn lau tay ho|c
giUy lau tay =ngtrong hXp B gn
chu rqa
] ] ˆ ˆ ˆ
*%, C8 giUy lau tay
=ng trong hXp Wi
3i tUt c phYng 3jsinh
ˆ ˆ ˆ ˆ ˆ
*%/ +hYng 3j sinh ] ] ] ˆ ˆ
95
8/20/2019 Tieu Chuan Ks
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
n c8 ti =ng giUy
3j sinh
*%1 TUt c phYng
3j sinh cung cUp
thng rc s@ch s‚c8 np [c mN
b•ng ch
8/20/2019 Tieu Chuan Ks
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
dng nhn thUy 3o
ban 9m
R/ ThEng gi8 ca
cu thang tWt
ˆ ˆ ˆ ˆ ˆ
R1 Cu thang lWi i
[c trang tr ’p
nh sng tWt
ˆ ˆ ˆ ˆ ˆ
R2 Thang my
[c trang tr b9n
trong ’p c8 thEngtin 3x dKch 3L trong
khch s@n ph h[p
3i t{ng h@ng sao
ˆ ˆ ˆ ˆ ˆ
RZ C8 cc `uy
Knh 3x an ton
hng d€n sq dLng
an ton trong thang
my
ˆ ˆ ˆ ˆ ˆ
R6 &ijn tho@i gi
kh>n cUp ho|c
chuEng gi trong
tnh tr@ng ho@t Xng
tWt
ˆ ˆ ˆ ˆ ˆ
R%\ Tay 3Kn cu
thang 3 trong thang
ˆ ˆ ˆ ˆ ˆ
97
8/20/2019 Tieu Chuan Ks
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
my s@ch s‚ m
bo chc chn
R%% Thang my c8
bng ixu khiBn an
ton trong trngh[p mUt ijn
ˆ ˆ ˆ ˆ ˆ
R%* C8 cc cu
thang thang my
ri9ng bijt chokhch nh
8/20/2019 Tieu Chuan Ks
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
* !Wi i dnh ri9ng
B 3n chuyBn hnh
l
] ] ] ˆ ˆ
III1 0a 8lg : Bkg 6n/
% !Wi i ho|c ban
cEng b9n ngoibuFng ng
%% Sn tng
trn 3 tay 3Kn ban
cEng s@ch s‚ anton trang tr h[p l
3 trong tnh tr@ngtWt
ˆ ˆ ˆ ] ]
%* C8 hj thWng
8/20/2019 Tieu Chuan Ks
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
kh>n cUp
%1 &”n chi?u sng
trong trng h[p
kh>n cUp ho@t Xng
tWt
ˆ ˆ ˆ ˆ ˆ
%2 C8 bnh
cha chy d
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
buFng * ging
*R TWi thiBu %, m*
Wi 3i phYng Pn
3 %Zm* Wi 3i
buFng Ei ho|cbuFng * ging
] ] ˆ ] ]
*, TWi thiBu %Z m*
Wi 3i phYng Pn
3 *,m* Wi 3ibuFng Ei ho|c
buFng * ging
] ] ] ˆ ]
*/ TWi thiBu *, m*
Wi 3i phYng Pn
3 R\m* Wi 3ibuFng Ei ho|c
buFng * ging
] ] ] ] ˆ
R )Xi thUt trong
buFng khch
R%Cqa ra 3o 3
bn lx cqa s@ch s‚trong tnh tr@ng tWt
ˆ ˆ ˆ ˆ ˆ
R* ChWt ho|c kh8a
an ton b9n trong
trong tnh tr@ng tWt
ˆ ˆ ˆ ˆ ˆ
RR C8 mt thn
ho|c thi?t bK thay
th? trong tnh tr@ng
ˆ ˆ ˆ ˆ ˆ
101
8/20/2019 Tieu Chuan Ks
102/159
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
tWt
R, C8 sP F thot
hiBm r‘ rng sau
cqa
ˆ ˆ ˆ ˆ ˆ
R/ Thi?t bK kiBm
sot ti?t kijm ijn
nng khi buFng
trWng
] ] ˆ ˆ ˆ
R1% TWi thiBu mXt
I ijn cho % thi?t bK
ijn
ˆ ˆ ˆ ˆ ]
R1* cm ijn anng t@i buFng ho|c
khi c8 y9u cu cho
cc thi?t bK ijn
] ] ] ] ˆ
R12 Sn nh s@ch
s‚ luEn trong ixu
kijn tWt sn [ctrang tr ho|c sq
dLng chUt liju ph
h[p 3i h@ng sao
ˆ ˆ ˆ ˆ ˆ
RZ Tng s@ch s‚
[c trang tr h[p
l ph h[p 3i h@ng
sao ca khch s@n
ˆ ˆ ˆ ˆ ˆ
102
8/20/2019 Tieu Chuan Ks
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
R6 Trn nh s@ch
s‚ [c trang tr
ph h[p 3i h@ng
sao
ˆ ˆ ˆ ˆ ˆ
R%\ &”n trn cqasI 3 cc thi?t bK
ijn s@ch s‚ trong
ixu kijn tWt
ˆ ˆ ˆ ˆ ˆ
R%% 5”m s@ch s‚khEng h hng 3i
lp tWi b9n trong
] ] ˆ ˆ ˆ
R%*% Hj thWng
thEng gi8 tWt
ˆ ˆ ] ] ]
R%** Hj thWng
thEng gi8 tWt hiju
`u s@ch s‚
] ] ˆ ˆ ˆ
R%R % ƒnh sng 3
chi?u sng tWt
ˆ ˆ ] ] ]
R%R* ƒnh sng 3
X chi?u sng c8
thB ixu chnh [ctrong ton bX buFng
ng |c bijt khu
3=c cqa bn lm
3ijc 3 bng ixu
khiBn u ging
] ] ˆ ˆ ˆ
103
8/20/2019 Tieu Chuan Ks
104/159
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
R%, & thi?t bK bo
chy thi?t bK tm
nhijt |t ng 3K tr
^trong trng h[p
khch s@n cao hPn
* tng_
ˆ ˆ ˆ ˆ ˆ
R%/ C8 tWi thiBu \%
buFng y thi?t
bK dnh cho ngi
tn tt
] ] ] ] ˆ
/ )Xi thUt buFngng /% & khEng gianB hnh l c8 gi
B hnh l trong tnh
tr@ng tWt
] ˆ ˆ ˆ ˆ
/*% T `un o
s
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TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
3i ging Ei
/R* Dch c
ging ng rXng tWi
thiBu %m ' *m Wi
3i ging Pn%1m ' *m Wi 3i
ging Pn
] ] ˆ ] ]
/RR Dch c
ging ng rXng tWithiBu %*m ' *m Wi
3i ging Pn %1m ' *m Wi 3i
ging Ei
] ] ] ˆ ˆ
/, Ging khEngh hng chUt l[ng
ph h[p 3i h@ng
sao ca khch s@n
ˆ ˆ ˆ ˆ ˆ
// ChUt l[ng tu ging tWt
trang tr ph h[p 3i
h@ng sao ca khch
s@n
] ] ˆ ˆ ˆ
/1 &jm s@ch s‚chUt liju tWt
ˆ ˆ ˆ ˆ ˆ
/2 Gh? sofa trong ] ] ] ˆ ˆ
105
8/20/2019 Tieu Chuan Ks
106/159
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
buFng th[ng h@ng
ho|c gh? trong
phYng ng c8 chUt
l[ng tWt ph h[p
3i lo@i h@ng khch
s@n
/Z 7n 3 gh? lm
3ijc trong ixu kijn
tWt ph h[p 3i lo@i
h@ng khch s@n
ˆ ˆ ˆ ˆ ˆ
/6 7n trang iBmgh? gPng soi
trong ixu kijn tWt
ph h[p 3i h@ng
ca khch s@n
] ] ˆ ˆ ˆ
/%\ GPng soi c
ngi c8 chUt l[ng
tWt ph h[p 3i chUt
l[ng ca khchs@n
] ] ] ˆ ˆ
1 Thi?t bK ijn
trong buFng ng
1%% TV mu cYn
sq dLng tWt kch c
tWi thiBu %, inch
ˆ ˆ ˆ ] ]
1%* TV mu tWi
thiBu *% inch cYn
ho@t Xng tWt c8
] ] ] ˆ ˆ
106
8/20/2019 Tieu Chuan Ks
107/159
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
ixu khiBn t{ ;a
ho|c thi?t bK thay
th?
1* TV truyxn dng
truyxn hnh cpho|c truyxn hnh 3j
tinh miOn ph
] ] ] ˆ ˆ
1R% Z\ sW buFng
c8 t l@nh s@ch s‚ho@t Xng tWt
ˆ ] ] ] ]
1R* TUt c cc
buFng c8 t l@nh tWi
thiBu /\ lt s@ch s‚
cYn ho@t Xng tWt
] ] ] ˆ ˆ
1,% &ijn tho@i gi
tr=c ti?p trong nc
3 `uWc t? ho|c `ua
ijn tho@i 3i9n
] ] ˆ ] ]
1,* &ijn tho@i gi
tr=c ti?p trong nc
3 `uWc t?
] ] ] ˆ ˆ
1/ C8 ng ijn
tho@i gi nXi bX
trong khch s@n
] ] ˆ ˆ ˆ
107
8/20/2019 Tieu Chuan Ks
108/159
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
11 0nternet tWc X
cao trong buFng
] ] ] ] ˆ
12 7nh un nc
ho|c thi?t bK pha c
ph9
] ] ] ˆ ˆ
2 Cc thi?t bK
khc trong buFngng
% )Xi `uy buFng
ng
ˆ ˆ ˆ ˆ ˆ
* 7ng dKch 3L
phLc 3L t@i buFng
] ] ] ˆ ˆ
R 7ng DhEng `uUy
ry 3 biBn bo lm
buFng ho|c c8 bng
ijn thay th?
] ] ˆ ˆ ˆ
, Th=c Pn Wi 3i
dKch 3L phLc 3L t@i
buFng
] ] ˆ ˆ ˆ
/ Hng d€n sq
dLng TV 3 k9nh TV
] ] ˆ ˆ ˆ
1 Hng d€n sq
dLng ijn tho@i 3
k9nh ijn tho@i
] ] ˆ ˆ ˆ
2 % TWi thiBu mJi ˆ ˆ ˆ ] ]
108
8/20/2019 Tieu Chuan Ks
109/159
TIÊU CHf CH TIÊU H(NG SAO KHCH
S(N Th
&NH
CHiM
&IQM
CHU^ÊN
GIA THẢM
&jNH
CHiM
&IQM
,3/ ,@/ ,$/
,#/ ,2/
% * R , / \ % \ %
khch mXt gWi u
chUt l[ng ph h[p
3i h@ng khch s@n
2* TWi thiBu mJi
khch hai gWi uchUt l[ng ph h[p
3i h@ng khch s@n
] ] ] ˆ ˆ
Z% Ga tri ging
chUt l[ng tWt
ˆ ˆ ˆ ] ]
Z* Hai ga triging mXt ging
ho|c Wi 3i chn
lEng 3Kt chUt l[ng
tWt
] ] ] ˆ ˆ
6 Hai