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© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Managing Events in the Enterprise
Alan Harrington
Director - Emerging Technologies
2© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
TIBCO has Led the Evolution of Business
Connected BusinessVisibility into applications,people and partners
Integrated BusinessManage your end-to-endbusiness processes
Real-Time BusinessReduce delay inyour business
PredictiveBusiness™Avoid problems and anticipate customer needs
3© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Technology Requirements for Predictive Business™
Massively ScalableInformation Backbone
Easy, Low CostConnectivity
Highly GranularBusiness Events
Real-Time Visibilityinto Systems & Apps
Adaptable BusinessProcesses
Alerts in Business Context
Real-Time Complex
Event Analysis
Connected Integrated Real-Time Predictive
4© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Motivation to Instrument the Enterprise
End result of both series of events is the same
Causal events are different
Impact of causal events is different
Remediation of end results is different
5© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Complex Event Processing
6© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Road to Predictive Business™:Preparing for End-to-End Visibility from Events
Determine the real-time metricswith consumers of information
(Presentation, Monitoring,Reporting and Collaboration)
7© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Instrument the business togather events in real-time(Integration, Messaging)
Road to Predictive Business™:Preparing for End-to-End Visibility from Events
8© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Specify the requirements of Intelligent Event Processing in
real-time (Collection,Aggregation and Correlation)
Road to Predictive Business™:Preparing for End-to-End Visibility from Events
9© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Road to Predictive Business™:Preparing for End-to-End Visibility from Events
Visualize real-time insightfrom events (Presentation,Monitoring, Reporting and
Collaboration)
10© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Motivation to Instrument the Enterprise
11© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Road to Predictive Business™:Architecture for Event-Enabled Business
Variables
Event Types
Pattern Triggers
Rules
Visualization,Reporting,
Alert Management
Complex Event
Processing
HeterogeneousSources
Correlated, Analyzed, Contextual Events
Metric of Managed Objects, Normalized Non-
Contextual Events
12© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Road to Predictive Business™:Deliverables from an Event-Enabled Infrastructure
IT/Network Infrastructure Business Services
New service launch; dynamically deploy and monitor virtual service bundles with R/T performance metrics
Business process failure; - invoke presumptive script processes
E-link down; automatically use alternative option for dialogue with trading partner
Business process approaching SLA threshold; invoke dynamic pricing schedule
Unexpected increase in orders for bandwidth; automatically add I.T. /transmission asset capacity
Node down; automatically prioritize service recovery based on business relevance and customer priority
Event/Condition Sharing Event/Condition Sharing
13© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Road to Predictive Business™:Solutions for Event-Enabled Business
Visualization,Reporting,
Alert Management
Complex Event
Processing
HeterogeneousSources
Correlated, Analyzed, Contextual Events
Metric of Managed Objects, Normalized Non-
Contextual Events
TIBCO SolutionsService AssuranceSLA ManagementRisk Management
Asset Monitoring/ManagementTrack & Trace
Interactive Customer Management
14© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
TIBCO® BusinessEvents
Workbench• Conceptual Modeling
• State Machine(Optional)
• Rules Editor/Inference Engine
15© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
TIBCO® BusinessEvents
Visualization,Reporting,Alert Management
Real-TimeBusiness Availability
DashboardRT-View
Historical & ad-hoc Reporting
Alert Escalation & Management
Application UI Middleware I.T. Assets Partners
Collection
EMS
Metric of Managed Objects, Normalized Non-Contextual Events
Metadata Repository
TIBCO BusinessEventsInference Engine
SemanticModeler
Rule EditorFormulaEditor
TIBCO BusinessEvents Workbench
StateModeler
CollaborativeIntegration
ContextualIntegration
Event Management,Correlation, Aggregation,Inferencing and Analysis
Correlated, Analyzed, Contextual Events
Rules, Knowledge, Patterns, Models
Normalization
Federated Agents
RV JMS
Impact/Historical Database
16© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
TIBCO® BusinessEvents
Deployment Layer
17© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Solutions Powered by TIBCO® BusinessEvents - Delivering Value
Operational cost reductions throughout the enterprise
End-to-end visibility into corporate performance
Business agility and predictive, proactive operations
Enhanced customer awareness and retention
Faster, accurate and regulatory reporting capabilities
© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Powered by TIBCO® BusinessEvents: Case Study
Operational Risk Management
19© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Operational Risk Management: A Predictive Opportunity with Events
Time
Exposure
Risk Transgression /Occurrence
Identification
Resolution
OpportunityCost
A
OpportunityCost
B
PredictiveOpportunity
Risk
Mitigation
20© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Traditional Operational Risk Management Process
OperationsData
I.T. Data
Asset &Historical Data
Risk ManagementApplications
Portal
HistoricArchive
Aggregate Data FromDisparate Sources
Calculate Risk MetricsDisseminate Risk MetricsTo Disparate Sources
Reports
Reports
The Challenge: Operations Inconsistency and Latency
21© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Time
Inconsistency explained..
t1 t2 t3
Process Event:SCM PartnerTransaction Event:Settlement Fail
Compliance Fail: Reporting Non Connected Causal Event
Flow
State Transition(LoB OPS Violation)
State Transition(Partner Portfolio)
State Transition(Payment Process)
State Transition(Perform Eval)
Evaluation & calculation on inconsistent states
Operational Risk, SCM Partner Risk, Assets
Co
nn
ec
ted
Ca
us
al
Ev
en
t F
low
∆T (Latency) ~ sec, min,hrs
22© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Time
TIBCO Addressing Inconsistency
t1 t2 t3
Process Event:SCM PartnerTransaction Event:Settlement Fail
Compliance Fail: Reporting Non Connected Causal Event
Flow
State Transition(LoB OPS Violation)
State Transition(Partner Portfolio)
State Transition(Payment Process)
State Transition(Perform Eval)
Co
nn
ec
ted
Ca
us
al
Ev
en
t F
low
Push to Analyst
RT Stream/Query
FromInfrastructure
A Risk Ordered Event/ Fact Cache Indexed by Causal Event and Time
Event EnabledInfrastructure
Event Enabled Infrastructure
Tibco BusinessEvents
Tibco BusinessEvents
23© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Define: Business Function Dependencies
Defining the business in a common lexicon.
A conduit for business and I.T. to mutually understand the monitoring and management of the Operational Risk.
Top down model-driven with dynamic changes proliferated through the architecture.
24© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Map: Event Correlation
Features- Real-Time processes- Correlate non-contextual events- Inference behavior of an entity- Monitor KPI and trigger rules for
individual entity
25© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Relate: Rule Editor
Features- Concept and Instance level rules- Forward and backward chaining- Timed rules- Temporal reasoning- Analytical functions- Aggregation functions- Extensible
26© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Visualize: Real-Time Operational Risk Monitoring
Executive InsightBusiness Insight
Customer Insight
Customer
Service Insight
27© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Visualize:Temporal Measurement
Risk performance over time
© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Powered by TIBCO® BusinessEvents: Case Study
Business Service Management/Business Impact Analysis
29© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Define: Business Function Dependencies
Defining the business in a common lexicon.
A conduit for business and I.T. to mutually understand the monitoring and management of the BSM.
Top down model-driven with dynamic changes proliferated through the architecture.
30© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Map: Event Correlation
Features- Real-Time processes- Correlate non-contextual events- Inference behavior of an entity- Monitor KPI and trigger rules for
individual entity
31© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Relate: Rule Editor
Features- Concept and Instance level rules- Forward and backward chaining- Timed rules- Temporal reasoning- Analytical functions- Aggregation functions- Extensible
32© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Visualize
33© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Visualize
34© 2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
Solutions Powered by TIBCO® BusinessEvents - Delivering Value
Building solutions that
1. Address problems that cannot be solved predictively today
2. Enable business to proactively manage their operations
3. Dramatically impact business operations