THOMAS JACKSON II5504 Phelps Luck Dr., Columbia, MD 21045

1.202.684.6548 • Cell 202.369.3014 • tjackson@networkpro.me

NETWORK ENGINEER

Accomplished, results-driven IT professional adept at planning, analyzing and implementing state-of-the-art networks and systems for government and defense industry customers; highly skilled in LAN / WAN engineering, administration, maintenance and technical support. Creative, tenacious problem-solver able to quickly diagnose performance issues and develop innovative solutions to keep networks, servers, systems and workstations secure and optimized for top performance. Active Top Secret SCI security clearance.

Areas of Expertise:

Network Design & Implementation Project Planning & Management Software / Hardware Implementation IT & Physical Security Solutions Data Backup & Restoration Protocols

Server / Cluster Administration Performance Monitoring & Tuning User Account Administration System Diagnostics & Troubleshooting Project Documentation & Reporting

TECHNICAL PROFICIENCIES

Certifications: Certified Taclane Systems Operator, Category 6 Cable Certified, Certified Fiber Technician, Certified Cable Systems Technician, Certified Biometrics Expert (Huachuca)

Platforms: Linux, Mac OS X, Microsoft Server 2003, UNIX, Windows (NT, XP, Vista, 7)Tools: Active Directory, HP Open View, Lotus Notes, Microsoft Systems Management

Server (SMS), MS Office Suite, NetCool, Remedy, SQL ServerNetworking /

Protocols:BGP, EIGRP, OSPF, TCP/IP, Experienced with Cisco, Juniper and Extreme CLI (Command Line Interface)

Hardware: Cisco, Enterasys, Extreme, Fluke One-Touch Series X, Juniper, Marconi, Optical Time Domain Reflectometer (OTDR)

PROFESSIONAL EXPERIENCE

IDEAL INNOVATIONS, Kandahar, Afghanistan and Balad, IraqField Service Engineer and Technician, 7/2009 – 8/2011Technical Scope: Biometric Automated Toolset (BAT), Biometrics Identification System for

Access (BISA), Biometric Identification Device (BID), Handheld Interagency Identification Detection Equipment (HIIDE), Windows Server 2003, SQL Server, Windows XP, Identix, MS Word, MS Excel

Currently serving as Lead Site Tech at Balad AFB following successful completion of key contract; provide tactical support services for sophisticated biometrics ID systems. Implement, troubleshoot and maintain servers, software and hardware; deploy upgrades, diagnose and resolve network connectivity issues, and keep SQL server databases tuned to ensure data integrity. Train customers on operation and troubleshooting of system devices.Key Achievement:

Installed, configured and maintained BISA servers at Entry Control Checkpoints; collaborated with military, CIA and State Department personnel to coordinate site surveys and implement state-of-the-art security measures.

Continued...

THOMAS JACKSON IIPAGE TWO

LOCKHEED MARTIN, Arlington, VASenior Network Engineer, 5/2005 – 7/2009Technical Scope: LAN / WAN, HP Openview, Net Cool, Cisco Works 2000, Cisco switches and

routers, ATM Fore switches, Extreme, Xylan / Omni, Juniper switches and routers, RemedyProvided Tier 2 and 3 support of large enterprise networks for government organizations. Worked closely with client teams to install, operate, maintain, administer, document and manage local and wide area networks; monitored ATM and Gigabit Ethernet backbone for local and remote management of network devices, analyzed and resolved network outages and performance issues, and utilized Remedy to create and track trouble tickets.Key Achievements:

Recommended, developed, and delivered cost-effective technology solutions for several government organizations; implemented and maintained cutting-edge encryption devices at multiple locations.

Skillfully utilized leading diagnostic tools to evaluate network performance; proposed effective solutions and fix actions to ensure maximum uptime for customers.

KFORCE - STATE DEPARTMENT, Washington, DCHelp Desk Technical Consultant, 5/2004 – 5/2005Technical Scope: Windows NT and XP, Active Directory, SMSDrove seamless migration of State Department PCs from Windows NT to Windows XP, and utilized Active Directory and SMS to troubleshoot problems. Assisted in establishing systems administration procedures, developed and conducted performance tests, and demonstrated system capabilities and conformance to customer specifications. Key Achievement:

Delivered world-class customer service as primary technician for high profile clients.

LOCKHEED MARTIN, Arlington, VASenior Network Engineer, 1/2001 – 5/2004Technical Scope: LAN / WAN, VLAN, Cat 5e / 6 and fiber optic cables, cable trays, patch

panels, racks, cabinetsTook point on coordinating, installing, and engineering wide array of hardware and software specifications at The Pentagon; gathered and analyzed requirements, defined user needs and planned projects. Installed and terminated cables, configured and activated switch ports, and secured network elements for improved performance.Key Achievements:

Performed technical research and analysis to formulate cost estimates that aligned with client strategies.

Assessed situational challenges and made sound recommendations for LAN / WAN hardware and software installation, administration and support.

PROSOFT SOLUTIONS, INC. - DISA, Arlington, VASystems Administrator, 5/2000 – 1/2001Technical Scope: Windows NT 4.0 workstationsInstalled, configured and maintained computers for Defense Information Systems Agency as member of Site Support Team; refurbished and reconfigured PCs for smooth integration with Windows NT 4.0. Partitioned hard drives for NTFS, configured network connections, created user accounts and migrated user files. Provided end-user training and technical support.Key Achievements:

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THOMAS JACKSON IIPAGE THREE

Installed new hard drives, NIC cards, and video and audio cards; downloaded and installed latest video, audio and NIC drivers to optimize workstation performance.

Analyzed and corrected broad range of system issues, and provided Help Desk with ad hoc assistance in resolving escalated trouble tickets.

UNITED STATES ARMY, Cheltenham, MDWire Systems Technician, 4/1998 – 3/2000Technical Scope: UNIX Sun, digital group multiplexers, remote multiplexing combiners,

repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames

Performed unit-level maintenance for 31L cable and wire systems; worked hands-on with complex communications and networking technologies, ensuring optimal system performance through expert hardware / software configuration, troubleshooting and debugging.Key Achievements:

Leveraged fiber optic cable transmission systems and shelter-to-shelter communication links to establish new WAN that greatly improved group’s networking and communication capabilities.

EDUCATION & CREDENTIALS

Associate of Applied Science in Computer Systems and Networking TechnologyCOMPUTER LEARNING CENTER, Alexandria, VA

Wire Systems Technician ProgramU.S. ARMY ADVANCED INDIVIDUAL TRAINING, Fort Gordon, VA